Hotel Carmelita

Philippines , Cagayán
Tuguegarao City, Diversion Road, #9
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20 reviews shown

2/10

Poor

22 Jan 2026

Lisandro

The staff were warm and accommodating, which I truly appreciated. However, during my stay, the room accommodation was disappointing and did not meet expectations. Instead of a proper comforter as advertised, only a thin blanket was provided, and the pillows were substandard and uncomfortable. The water pressure was very weak, and the surroundings were extremely noisy, with drilling going on during my stay. Overall, the amenities felt outdated, which significantly affected the quality and comfort of the experience.

Self

2/10

Poor

30 Oct 2025

William

Don’t come here expecting a nice room or even something comparable to the photos here.

6/10

Pleasant

17 Jun 2025

Meleah

They don't have towels ready in the room. Needed to ask for them.

6/10

Pleasant

03 May 2025

Katherine

Noise insulation

Poor noise insulation.
We can hear a lot of people walking, talking and laughing passing by our room.

Other than that it was a good stay - comfortable beds. Staff are very accomodating.

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Kevin

Some areas of the hotel or surrounding ones played loud music till 4am … I had to get up at 5 for an early flight !!!

4/10

Poor

03 Feb 2025

Florence

The staff is very respectful and service good but the family room where we booked needs to be maintained cleanliness. Needs to be sprayed with anti cockroach! Huge!

Leisure Family

6/10

Pleasant

06 Jan 2025

jocelyn

The hotel was clean as well as tbe room . Costumer service not helpful. The water that is coming from the faucet was dirty we have to buy water to use to brush our teeth and cleannourselves . Not able to shower.

Leisure Family

8/10

Excellent

21 Dec 2024

Verified traveler

I recently stayed at this hotel and gave it a 3/5 rating. The room itself was great—spacious, comfortable, and AC was great—but unfortunately, it wasn’t as clean as I would have expected. There were some areas that clearly needed attention, like cobwebs and dust. The sliding door to the balcony could not be opened unless you pry it open, and if you do indeed open it, it will take you a couple of minutes to close it back again. The real downside, however, was the parking situation. While the hotel offers self-parking, the lot was often full of business vehicles from other businesses in the lot (it was being shared by ~5 businesses) and didn’t have designated parking for hotel guests. To make matters worse, the parking attendant was rude and unhelpful, which was a frustrating experience. If the cleanliness and parking situation were improved, this could be a solid place to stay, but as it is, I can only rate it as average.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Aprille

Excellent

2/10

Poor

11 Mar 2024

Nimpha

They should be specific with what they advertise online , like the pool is not included.staff not friendly... most of all the room is terrible theres cockroach!

Leisure Family

6/10

Pleasant

18 Feb 2024

Pauline

Check in and check out process takes too much time.

Business_and_leisure Family

2/10

Poor

07 Jan 2024

Jody

Find A Different Hotel

The room was not clean, had an oader and there was no hot water. When I decided to leave the hotel they offered another room. It was cleaner than the previous room but still no hot water. The third room that they showed did have hot water. I did not stay at the hotel and I did not receive a refund. When leaving no help on carrying luggage out. Also no elivater so you have to use the stairs.

Partner

10/10

Exceptional

04 Jan 2023

John

5 stars

The customer service was excellent!
Breakfast was outstanding

Partner

10/10

Exceptional

20 Aug 2019

Verified traveler

I liked the overall service very good and the pool nice but wish the pool had a divide from the bar

Friends_and_family Family_with_children

8/10

Excellent

21 May 2019

Ferdinand

It's fine.

Small room, small washroom but large comfy beds. Aircon is fine, could be colder. Towels were terrible. Very clean rooms though no complaints on cleanliness. Had to pay extra for a roll away bed. Had to pay extra to check in 30 mins early. WiFi was good but only limited to one machine per person via some lame pieces of paper. TV is good. Can only have one keycard, not useful when you're staying as a family/large group. Lots of parking. Steps away from a mall and fast food. Things were under construction when we stayed, especially in the entrance. Didn't get to check out the pool.

Family

10/10

Exceptional

06 May 2019

Verified traveler

Everything was good the staff was fantastic food was nice rooms were nice. Swimming pool was nice

Leisure

6/10

Pleasant

09 Mar 2019

Verified traveler

The property is one of the better ones in the city, beung in the north it is a no frills hotel, clean, i rhink the showers could be better, no hot water. But being in province it is fairly decent place stay

Friends_and_family Friends

10/10

Exceptional

03 Mar 2019

Patrick

AAA++++

one of the best hotels in Tuguegarao City.

Family

6/10

Pleasant

19 Feb 2019

Verified traveler

The hotel is accessible to town. The service is good but airconditioning is too loud.

Partner

6/10

Pleasant

25 Dec 2018

Verified traveler

The hotel has a pool but the manangement won't allow guest from using it at night because there is no staff to take charge the filter. But anyway, i enjoyed the ambiance at their loan yard. My room may too small for all the single rooms i've tried before but it has complete ammenities and well equip bathroom.