Name: USA Stay
Address: 1401 Hwy 18 Bypass, Hot Springs, 57747, US

10/10

Exceptional

06 Aug 2026

Richard

Excellent value.
We had a challenge arriving late to find something to eat

8/10

Excellent

03 Aug 2026

Jeff

It was good, very good breakfast in the am.

10/10

Exceptional

03 Aug 2026

Tia

The room was clean, bed was comfortable and the breakfast was decent.

8/10

Excellent

30 Jul 2026

Diane

Breakfast was a little disappointing. But wasn’t worst. Room was nice but no microwave or coffee maker in the room. Did have coffee in the lobby. Bed was comfortable. Would stay here again.

4/10

Poor

30 Jul 2026

Dan

Had to leave a day early for work and they still charge me full rate for 3 rooms

Never again. Many better options in the area

6/10

Pleasant

30 Jul 2026

Jason

The back door to the property did not lock fully so a person without a keycard could enter at anytime. The area seemed safe, but felt uneasy and the not-locking door. Room a/c worked great, breakfast was sparse but available early as we were hitting the road early. Checkin staff was kind, but did not see any other workers or staff the entire stay.

8/10

Excellent

29 Jul 2026

Mike

The motel is under renovation. First room issued was torn apart and being painted. Staff gave us another room close on the first floor. Pool was not available and the hot-tub room was more of a sauna that we were not able to enjoy.

Great location for exploring the area, outside of downtown. Would use this hotel next time visiting.

6/10

Pleasant

28 Jul 2026

Troy

Staff was very welcoming and helpful. Parking was great since we had a trailer. Facility could use some updating.

6/10

Pleasant

28 Jul 2026

Emily

You get what you pay for. A room to sleep in. It obviously is in the middle of a remidel- I’d hope so anyway. The room was half renovated. The bed was comfy and clean!

8/10

Excellent

27 Jul 2026

Bret

Just fine, but had to change rooms because the sheets were pilled and the a/c wasn’t working. Mattresses were a bit overused and putty, but it was cheap, so it was good enough.

10/10

Exceptional

26 Jul 2026

Allison

The front desk check in was smooth and fast. The lady helped me with food options and was very informative. Room was spacious and clean. We had to leave early for activities so did not eat the free breakfast or use the hot tub. Great affordable stay if in the area.

8/10

Excellent

26 Jul 2026

Ted

Location was good, room was newly remodeled, price was great but had a barking dog next to our room. Don’t allow dogs in the motel.

10/10

Exceptional

26 Jul 2026

Richard

Breakfast could be a little better, but I do appreciate it being provided

6/10

Pleasant

26 Jul 2026

Karen

Close to the mammoth dig. Thought it was closer to down town however.

10/10

Exceptional

26 Jul 2026

Gabriela

Very good and helpful staff.

10/10

Exceptional

25 Jul 2026

Richard

Clean comfortable room that includes breakfast

10/10

Exceptional

25 Jul 2026

Tom

The room was clean and the staff was very helpful.

6/10

Pleasant

25 Jul 2026

victor

check in was bad no one at the desk for 2 hrs

8/10

Excellent

24 Jul 2026

Dan

Good USA theme. But for USA it should have been exceptional. I like the big breakfast area. The pool is being redone, and other construction going on. But looks like they are trying to improve it. Staff were great. There was a stain on the bed frame dressing and hook for bathroom door came off. Nice outside park area. The room was big with a couch. Price for a night was comparable to others. Ok.

6/10

Pleasant

23 Jul 2026

Mitchell

Conveniently located for a road trip slightly dated but does what it needs to do the jacuzzi very small people can eat their breakfast whilst watching you. Have fun with the jacuzzi, ample breakfast.

8/10

Excellent

22 Jul 2026

Colin

Friendly staff, clean rooms and decent breakfast, overall pleasant stay

10/10

Exceptional

21 Jul 2026

Amber

Super friendly staff, clean rooms, beds were comfy and the biscuits and gravy were fresh. Couldn’t ask for more! Thanks for making our stay so nice for a great price.

Partner

8/10

Excellent

20 Jul 2026

Judea

Enjoyed the back patio with the kids, it was set up really nicely so we could enjoy our breakfast and play outside before getting on the road for the day. The breakfast room and lobby were spacious and conveniently set up. I also enjoyed the hot tub, but we were disappointed that the pool was closed. Staff was helpful and welcoming. Overall was a nice experience!

Family_with_children

10/10

Exceptional

20 Jul 2026

Saravanan

Very friendly staff, clean and comfortable rooms, and an excellent location. We had a wonderful stay and really enjoyed our time here. Highly recommend!

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Craig

Breakfast was mundane. Un kept between people using it. Not much variety as to what we imagined.

Partner

10/10

Exceptional

16 Jul 2026

Lily

It was a good hotel

Friends

6/10

Pleasant

16 Jul 2026

Brian

Great A/C, room clean but the property overall is showing signs of lack of maintenance/upgrades and improvements. The free breakfast was very limited and often running out of food items.

Self

8/10

Excellent

15 Jul 2026

David

Hotel was close to several excellent restaurants. Room was clean, comfortable and well-kept. Breakfast was limited, but adequate and well attended. Staff was friendly and helpful.

Family

4/10

Poor

11 Jul 2026

kevin

The outside looks ok, but on checking in we didn't get the room we originally booked (and were put into a king instead of a queen room at a bonus of $70). Not believing that, the rooms were likely the same price. We were a bit late and realized that the tv had no channels and the light was on, so therefore someone likely didn't want to stay there and deal with it, so they took our room instead. Theory. We had to scan and setup the channels every time we turned it on.

There was also junk everywhere in the halls, like its seeing a fantastically long renovation or something (just seemed odd having furniture and odds and ends laying around). Dumpsters out back were overflowing. Won't book this hotel again for what was likely over $300Ca. Out of 9 hotels on our trip, this was by far the worst.

Family_with_children

4/10

Poor

11 Jul 2026

Rosy

we got dirty stained towels and bedsheets. room doesn’t look well vacuumed, has a weird odor, and for some reason, the water (from sink and shower) feels slimy, and staff were barely at the front desk.

Family

6/10

Pleasant

10 Jul 2026

Trevor

A/c did not work properly, it would shut off randomly so the room stayed hot .The shower was extremely loud sounded like someone screaming the whole time the water was on. Pool is not open at all .

Family_with_children

8/10

Excellent

08 Jul 2026

John

The staff was very nice and helpful at checkin. Cleanliness overall was ok. Good location. Good value for what I paid. Would stay again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Stephanie

👍

Friends

8/10

Excellent

05 Jul 2026

Thelma

Kudos to the staff, she was extremely helpful. Unfortunately the hotel was a little rundown. We good not figure out the way to the restaurant because the doors were locked.

Partner

8/10

Excellent

28 Jun 2026

Richard

Very nice place

Partner

8/10

Excellent

26 Jun 2026

MICHAEL

We really liked our room. It had two queen beds, a couch and a chair. It was great for a long stay.

Family

10/10

Exceptional

26 Jun 2026

Jessica

Clean room and nice staff

Partner

6/10

Pleasant

24 Jun 2026

Steve

Our room was fine. Breakfast was awful. No juice, low on bread & bagels, cereal was stale. Waffle batter was watery. Waffle syrup was low.

Partner

10/10

Exceptional

23 Jun 2026

Raymond

large, clean room, good shower, comfortable bed, good breakfast!

Partner

6/10

Pleasant

22 Jun 2026

John

Some places no dollars were spared but this place wasted not a penny on anything. Ice maker broken left standing in the hall. Carpet wrippled Oatman ripped no coffee, no durable cup or glasses, placed in center of large parking lot. No landscaping. As said not a penny was wasted

Partner

8/10

Excellent

20 Jun 2026

Brenda

The overall stay was good the lady at the front desk that checked me in was amazing but the first day they checked me into a room that was actually dirty and someone had slept in it and used all the things it had never been cleaned it didn't realize this until I was going to bed and so I slept in the middle of the bed away from all of the dirt and pee on the side of the mattress the very next day the front desk lady came into the room saw what condition the room was in and immediately moved me into a better room. They were very quick to fix their mistake but the fact that I got checked in to a disgusting room was really gross and hopefully this does not happen to someone else in the future I'm not sure why the room was not cleaned and there was three mattresses on the bed but it's an experience I never want to have again. I will continue to stay in this hotel in the future as I have never had this happen before and it was immediately fixed just want to make sure people are aware that sometimes the cleaning people do not get to your rooms and if this is the case immediately let the front desk know so you don't have a night like I did the first night.

10/10

Exceptional

20 Jun 2026

Janeth

The room was huge, with an extra room for the closet and a desk. The bathroom was very large, clean and nice. The hallways and stairways were wide and clean. I also really liked the updated window coverings.

Partner

6/10

Pleasant

19 Jun 2026

Scot

While staff were helpful, the place is tired and not professionally run. A floorlamp was out, pillows were tired and small lumpy. AC didn’t turn on til morning, we slept with a window slightly open for cool air. Pool was closed.
Breakfast: apple juice was oddly tasting water “oh we ran out of apple juice”. Had to ask to make coffee after out. We stopped elsewhere for another breakfast.

Family_with_children

2/10

Poor

18 Jun 2026

Janis

Motel was dirty. Pool was closed. Charged more than amount stated at booking so I am having to dispute with credit card company. Breakfast was not managed well. Food cold, no coffee, had to ask for everything...milk for cereal, coffee, fill food options, etc.

I had stayed here previously and it used to be nice and that is why I choose it again. I also had a future booking here. After this past weekend experience we have cancelled that.

When I checked out and asked for a receipt, they printed me a paper that said I owed nothing and my email was my receipt. Then I see the charge on my card for almost $120.00 more than my confirmation email.

Family_with_children

4/10

Poor

17 Jun 2026

Susan

The facility is not clean.

Partner

10/10

Exceptional

16 Jun 2026

Jun

Great

10/10

Exceptional

15 Jun 2026

Kim

Great room upgrade to a suite.

Partner

2/10

Poor

15 Jun 2026

Mark

Hotel appearance was nice. Breakfast was horrendous, as in no one was available to restock the food and drinks apparently because they never had enough food on hand and no one to do the work of overseeing anything!!! I was in a top floor 2-bed room that I was told had JUST BEEN COMPLETELY REMODELED as was the whole 3rd floor. BUT, I woke up the next morning with “9” BEDBUG bites all over!!!!!!! Yes, they were BEDBUGS! I went to a doctor because I couldn’t believe that could have happened and found that indeed they were. I called the manager at the hotel and told her what was going on and was told that she would take care of it and call me back to discuss it with me. 3 weeks have passed and I have never heard anything back from management!!! If you have an affection for BEDBUGS this is the place for you! I doubt that anything has been done about this or I should have been contacted as to what did or will be done to rectify this.

Friends_and_family Friends

4/10

Poor

14 Jun 2026

Marsha

I don’t know where to start, but the only thing favorable about this hotel, we’re the two queen beds which were a good quality mattress. The bathroom, shower and sink both smelled like mold and we requested that someone fix that and also the tub was filling with water during a shower. We were not able to get any clean towels when we requested them. The blow dryer was broken. We requested a new one but did not receive that either. I was not able to take a shower for two nights. We ran out of washcloths. We needed to go to the Jacuzzi room to get a couple of towels, but there’s no washcloth so I had to wash my face with a bath mat. We had asked for room service and eventually we just gave up and had trash overflowing the two cans onto the floor. Well you can imagine. The woman at the front desk wrote down the issues we were having and especially the mold in the bathroom and the lack of towels and the broken blow dryer and I saw her writing that down, but nothing was ever done with the information she took from me we, never received any help for that.

10/10

Exceptional

14 Jun 2026

Marcella

Very friendly staff, nice hotel.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Eric

Stay USA was generally great, clean facilities and room, nice staff, good wifi. The only reason I docked a star overall is the bed, good gravy that bed was *firm*, like a plywood box with a comforter laid on top. Made sleeping a bit difficult for me. But it was a pleasant experience otherwise.

Self

8/10

Excellent

13 Jun 2026

Stephen

Room was excellent big king bed breakfast was ok

Partner

10/10

Exceptional

13 Jun 2026

Connie

Breakfast was not that great

Family

4/10

Poor

11 Jun 2026

David

Nice clean room. Some remodeling has been done. Room door missing auto closing hinge. Bathroom flooring Extremely dangerous when wet. I almost fell if
I hadn't grabbed the towel rack stepping out of shower. Somebody is going to fall.

Self

4/10

Poor

10 Jun 2026

Colby

Continental breakfast was out both days by 7am and staff did not try to replenish.
Bath drain didn't work, asked staff for maintenance. No one came. We moved into a new room that was missing furniture.
Hopefully this isn't every experience, but it was ours.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Colleen

Good place for our dogs.

Pet

4/10

Poor

10 Jun 2026

David

No fresh fruit at breakfast. The towels were ragged with strings hanging off of them, just a generally dirty place. Not recommended at all.

Partner

4/10

Poor

05 Jun 2026

Judi

They advertised a pool and it was not in working order.
Tge room was dirty and the air conditioning Didn’t work.
I would not recommend it

6/10

Pleasant

05 Jun 2026

Beverly

Hotel is undergoing much needed renovations. Pool is under renovation too

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Floyd

I always stay here when in Hot Springs twice a year. Always nice.

Self

2/10

Poor

01 Jun 2026

Sandra

Pleasant receptionist who mentioned they renovated all the rooms but left out that the bathroom was not renovated or cleaned. Missing hairdryer, torn out tissue holder. Nasty brown liquid on light switches, sticky bathroom floor, stained towels, smelly sheets. Gross. Minimal breakfast food.

Self

4/10

Poor

01 Jun 2026

Laykin

We stayed here for one night, and if our stay had been any longer, we would have looked for a different hotel.
We arrived about 15 minutes before check-in, and our room wasn't ready, which wasn't a big issue. We went to a nearby park and returned around 3:15 PM. The front desk manager informed us that our room was ready, but when we entered, a staff member was still inside making beds and preparing the room. Our shower was slow draining and water pooled in the bottom as well.
One of the main reasons we chose this hotel was for the pool, but upon arrival we discovered it was unavailable because it was being used for storage during renovations. It would have been appreciated if guests had been notified ahead of time, especially during Memorial Day weekend when many families are specifically looking for hotels with amenities like a pool.
The complimentary breakfast the next morning was very limited. There were only a few small egg omelets, toast, some yogurt, and cereal choices were limited to Raisin Bran and Frosted Flakes. The manager was quick to promote her restaurant connected to the hotel, mentioning that it was much better than the complimentary breakfast at the hotel.
We also checked out the hot tub, but it appeared poorly maintained. The water was green, there was debris at the bottom, and it had a strong unpleasant odor.
Overall, our experience was disappointing, particularly due to the unavailable pool, lack of communication about aamenities, and cleanliness concerns.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Lokesh

Decent Hotel

Self

6/10

Pleasant

27 May 2026

Angela

Terrible beds, was walked in by housekeeping. Breakfast was a joke. If looking for some place to stay please look for someplace else.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Greg

The staff was friendly, but the property was in need of some TLC. The whole place could use a deep cleaning. The complimentary breakfast was less than expected, and I did not expect much. The box spring stored in the breakfast room kind of summed up the experience. Great place to stay if you like engine brakes throughout the night.

Partner

10/10

Exceptional

26 May 2026

Catherine

Great place to stay but pool was under maintenance

Friends

6/10

Pleasant

25 May 2026

Denise

Well, you can tell they are in the middle of remodeling/updating…so it should look nicer when it is done as things look pretty well worn. Pool was unavailable for use at this time, though hot tub was available. Had I known they were fixing up, I would have chosen a different property in Hot Springs.
It is a 2 star property… towels are on the thin side but our room was clean and the area quiet. I didn’t try the complementary breakfast…my spouse said it was very limited.
We did get breakfast one morning at the attached cafe and it was great! Truly like a home cooked meal.
All staff we met were kind and helpful.

Partner

4/10

Poor

23 May 2026

Roger

No one at the front desk.

Blood on the curtains. Mattress pad filthy.

2/10

Poor

18 May 2026

Jenny

We chose Stay USA because of the amenities. The pool, hit tub and breakfast. The pool was down and the breakfast had very little choices. No eggs, just sausage gravy and biscuits for only protein. No juices, they were out. Did not taste good. The room smelled of body odor, the AC didn't work so room was hot all night. The bathtub didn't drain. The moisture fan in bathroom didn't work. We almost left without refund. Don't recommend staying anywhere in Hot Springs SD.

Family_with_children

10/10

Exceptional

08 May 2026

Marsha

Renovation in progress on some rooms but didn't bother me.
Breakfast could have been better

8/10

Excellent

30 Apr 2026

Marlyce

The property is conveniently located on a major highway, offers lots of parking, has clean rooms, under going some needed renovations, and staff is friendly. Breakfast could use help. But overall a reasonable value.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Scott

They are doing a renovation and were unable to use the pool, which was a reason we booked this place. Not a huge deal, but wish we knew before hand.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Matt

Friendly, helpful staff. Great breakfast. Biscuits and gravy, waffles, juices, fresh fruit, etc. Nice room. Will stay there again

Self

6/10

Pleasant

23 Apr 2026

Marie

not a great place to stay

Partner

6/10

Pleasant

17 Apr 2026

Mindy

I was very disappointed that there was no USB charging port in the room. And no alarm clock. I was worried my phone would die and then had no clock to rely on either. There was a coffee pot in one of our rooms but not the others. Apparently the hotel is remodeling and there was furniture stacked in random places throughout the building. It looked terrible. The ice machine on our floor was facing backwards and was unusable. Not a great experience, but it was cheap. Breakfast was ok.

Family

2/10

Poor

17 Apr 2026

Agusto

BEWARE
My credit card used for incidentals was used for fradulent purchases. As soon as you leave the hotel check your credit card purchse history. BEWARE

2/10

Poor

17 Apr 2026

Agusto

BEWARE
My credit card I used for incidentals was used for fraudulent purchases. I also had my laptop and phone connected to the hotel's wifi. Very bad idea. A notice popped up that requested for the wifi to modify my computer. I did not make anything of it until I left the hotel and my email that I gave began to fill with spam connected to purchases done with the credit card. BEWARE

8/10

Excellent

12 Apr 2026

Kristi

Rooms were clean and comfortable. The wallpaper in the bathroom was peeling but they probably shouldn't have put wallpaper near the shower. Morning breakfast was good and well stocked. Plenty of parking.

Partner

4/10

Poor

11 Apr 2026

Kelsey

Staff was lovely, but property is in BAD condition. Smells like mold, foaming hot tub, water backs up in shower, random mattresses laying around property common areas (hallways, dining room), etc. Most unhealthy AND bland breakfast I’ve ever seen at a hotel. Bread, bread, corn flakes, sugary yogurt, more bread, and gravy. Both days.

Friends

10/10

Exceptional

07 Apr 2026

Kari

Stayed here a year ago. Property improved!
Better breakfast and addition of hot tub.

Self

8/10

Excellent

04 Apr 2026

Daryl

It is a decent for the price.

2/10

Poor

25 Mar 2026

Christopher

Saturday morning at 8:40am we went to grab breakfast. It was GONE. Literally, no eggs, no potatoes, no breakfast meat, no waffle mix, no coffee cups. Options left were 4 yogurts in the fridge, corn flakes or raisin bran. Although breakfast runs and is \"offered\" until 9am, we took some accountability and thought we'd just try to wake up earlier the next morning.
Sunday morning we set alarms to wake up early enough to get breakfast. Got down to breakfast at 8am, to find the food again, was gone. That's an entire hour before breakfast should be done being served. Most hotels you'll see an attendant to ask for something if you cant find it, or wiping tables down. There was NO ONE, it was fend for yourself.
Saturday night the 4 of us got our suits on and went down to the spa. GAG! The water and entire room smelled of mildew. The water was murky. The bottom of the tub felt like a layer of slime. Afterwards I took a shower, went to blow dry my hair and the blow dryer didnt work! My husband called the front desk and asked if they had an extra they could let us use. The employee told him she couldnt find one that worked. OK, so now what?? I needed to blow dry my hair, as we had church the next morning. So i went to the front desk, nobody was there. I rang the bell on the counter, waited a minute. Still nobody, so I rang the bell again. STILL, nobody! So i stepped outside the front doors and there the employee was outside with somebody smoking. Overall, very frustrating stay!

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Robert

Clean, inexpensive, comfortable room. Front desk night staff was friendly. Breakfast was fantastic.

Self

10/10

Exceptional

21 Mar 2026

SUMMER

The Spa was great. Wished the pool had worked, but we enjoyed the spa. Seemed like the breakfast supply was a little low, however, that was likely related to being short staffed and people trying to check out during the breakfast hours. Tge beds were really comfy!! All in all a great stay.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Claudette

The breakfast was great. The bed could be updated, it wasn't comfortable.

Partner

8/10

Excellent

10 Mar 2026

Jacob

Friendly staff, reasonable price, but fairly ran down. In need of a remodel.

Partner

10/10

Exceptional

10 Mar 2026

Richard

Clean, good breakfast

8/10

Excellent

09 Mar 2026

Randy

The temperature outside got down into the 30's at night and we still had to run the air conditioner.

Partner

8/10

Excellent

03 Mar 2026

Cynthia

The hotel staff were very helpful and when we needed more towels they delivered a very nice portion of towels to our room. The complimentary breakfast that they served seemed skimpy and the waffle batter dispenser was not working. The hotel appeared like they were working on repairing a few things as we saw construction items in the hallway and a room open. Our room seemed clean and Wifi satisfactory.

Family_with_children

10/10

Exceptional

01 Mar 2026

Kim

Clean room, helpful staff, great price

Family_with_children

6/10

Pleasant

19 Feb 2026

Rio And Sheri

Good for the price. Shower was amazing- lots of pressure and nice and hot. Bed sucked though, very uncomfortable. Breakfast was sufficient, nothing special. Staff was very friendly and helpful!

Partner

8/10

Excellent

05 Feb 2026

Paul

The room was very satisfactory. However, there was no menu from the restaurant. And the key lock took a while to operate.

Business Family

4/10

Poor

27 Jan 2026

Cheryl

The room was not clean. The garbage can was not emptied. Also there was garbage under the bathroom countertop and behind the nightstand. The floors were not vacuumed well.
The Kleenex box in the bathroom was empty.

Partner

4/10

Poor

21 Jan 2026

Jason

The breakfast was not good, only potato wedges left all other trays empty. nobody around to ask questions. Pool closed no notice or explanation. Room was clean & comfortable. Fridge was iced over. Staff was freindly when around.

Business Self

6/10

Pleasant

17 Jan 2026

David

It was cheap and close to wind cave national park. No frills but thr tv and wifi were ok so I was good. I’d return for the cost and convenience

Business_and_leisure Pet

6/10

Pleasant

11 Jan 2026

Vicki

When taking a shower, the bathtub filled up and was very slow to drain.

Lack of charging station in room.

Good room-darkening curtains.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Anna

Front desk lady didn’t seem to care there was hardly any food left! She said I am the only one here to another guest. After she left her shift the next on coming was wonderful. The night we checked in was wonderful!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

James

Great place,Clean

Leisure Partner

10/10

Exceptional

03 Jan 2026

Cindy

Very clean, quiet, and comfortable. Great breakfast!

Partner

8/10

Excellent

31 Dec 2025

Renee

Staff was amazing! Cafe was exceptional.

Leisure Family_with_children

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