Hotel Madona

10/10

Exceptional

28 Jun 2026

Robert

Property located central to all monuments, White House and 20 minutes ride to Mount Vernon . Staff are helpful and friendly.

10/10

Exceptional

28 Jun 2026

Lauren

We loved this hotel and would absolutely stay there again. It was perfect for our needs and the staff was fantastic.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Karen A

Staff is amazing at this property and all is well maintained. Just know that hotel fees are not included in the booking on Expedia and there are additional charges at check out. Metro station is close as well as bus stops.

Partner

10/10

Exceptional

23 Jun 2026

Crystal

I love this hotel this is my go too hotel everytime I’m in DC

Partner

6/10

Pleasant

20 Jun 2026

antoinette

Location and staff were great. That’s about it.

Family

10/10

Exceptional

20 Jun 2026

Chinmay

Spacious property with option for valet parking but have to pay extra for it

Partner

6/10

Pleasant

16 Jun 2026

Katherine

This was a really mixed experience. On the one hand the room was great - big and spacious and well appointed. I really appreciated some of the details like the quick boiling SMEG kettle and the mini fridge. But on the other, the general service was really lacking.
I had a disappointing experience during check-in (not with me but with watching another customer being poorly looked after), and things didn't really improve from there.

There was particularly poor service in the evenings and nights, and getting the most basic of assistance was just way too hard. I had the sense the staff (particular one) are very unhappy.

And I left thinking I probably wouldn't return.

Self

8/10

Excellent

15 Jun 2026

Andrew

Great stay
However something note either the shampoo or body wash burned both my and my wife’s eyes. Must be something related to the lemon peel or fragrance in there

Partner

2/10

Poor

14 Jun 2026

Michelle

I already wrote a lengthy review. And still haven’t heard from Expedia to be refunded!!!!

Family

10/10

Exceptional

14 Jun 2026

Roberto

Everything was great

10/10

Exceptional

08 Jun 2026

Christina

Loved this hotel! Helpful staff. Comfy beds. The free filtered water and ice was great. And the continental breakfast was yummy

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Penelope

My preferred place to stay in West End. Staff is so kind and accommodating and neighborhood is walkable pretty and quiet. Only complaint is that there is no complimentary bottle of wine as advertised on hotels.com site

Self

10/10

Exceptional

04 Jun 2026

Libby

Clean and modern. Tremendous staff. Love the restaurant and staff. My new favorite and I've been to a lot of DC hotels. Definitely will be back!

10/10

Exceptional

04 Jun 2026

Maria Soledad

The room was bright, big and clean. Great breakfast

Family

8/10

Excellent

03 Jun 2026

Kristen

Clean property, great location. Friendly staff. Only downside was charged for amenities per night and didn't even use anything.

Partner

10/10

Exceptional

01 Jun 2026

Rhyanna

Amazing!! Great boutique stay and great service

Partner

8/10

Excellent

01 Jun 2026

Thomas

Wonderful staff and hotel. Only thing was that the TV didn’t work the whole time.

10/10

Exceptional

30 May 2026

Tammy

The hotel was great overall when it came to the accommodations. The king-size bed and couch were a nice touch, and we especially loved the balcony. It was the perfect place to relax in the evenings and enjoy our morning coffee.
Unfortunately, we did not have Wi-Fi during our entire stay, which meant the TV services were unavailable as well. Having to rely on valet parking was also frustrating, particularly one evening when we waited over an hour for our car. In addition, only one elevator was working during our visit.
The staff was friendly and did provide a $70 credit for the Wi-Fi issue, which we appreciated, but we felt additional compensation would have been appropriate given the valet delay and other inconveniences. On a positive note, the staff at the Firefly Restaurant were absolutely amazing and provided excellent service throughout our stay.
Despite the issues, we enjoyed our visit and would consider staying there again if we return to Washington.

Partner

10/10

Exceptional

30 May 2026

Valyrie

Spacious room. Great location - near restaurants and the Metro. Wonderful, helpful staff. Great place for a fun trip to DC.

10/10

Exceptional

28 May 2026

Libby

The neighborhood is perfect, with restaurants and places of interest within easy walking distance. Love the king suite w/balcony, great view too. I'll be back for a longer stay.

Self

10/10

Exceptional

27 May 2026

Michelle

Great location walk to fun restaurants and parks . Quick ride to White House and National Mall

Partner

4/10

Poor

26 May 2026

Justin

Travelers beware; this is not a non-smoking facility. They advertise as, but the policy is not implemented. As such, many of the guests were smoking during our short 2 day stay- they had to give us another room because the first room reeked of marijuana. Unfortunately, second room wasn’t much better- marijuauna and cigarette smoke traveled up the balcony all night long, both of the nights. As such, the second room was slightly better, since the culprits were seemingly on lower levels. The hallways of both first room and second room also smelled of marijuana. The front desk is friendly and nice, but when faced with this problem, seemed pretty unenthusiastic about actually doing something about it. That said, cute decor, nice location. If you are a smoker, or enjoy second hand smoke of cigarettes and marujuana, go for it. If you don’t enjoy smoky smelling rooms, find something else.

Family

10/10

Exceptional

26 May 2026

Damaris

The property was a comfy stay I really enjoyed the room and the balcony. Staff were great. The only thing that was not good was the mattress. My room had two queen size mattresses and they both sunk in on one side. They need to get new mattresses.

Business

10/10

Exceptional

24 May 2026

Jaquar

Great stay, the staff was amazing!

10/10

Exceptional

23 May 2026

John

Shower was great with excellent pressure

Self

10/10

Exceptional

22 May 2026

Dennis

Size of room

10/10

Exceptional

21 May 2026

Antoinette

Lovely hotel, great location. I think that instead of charging resort fees hotels should just increase the price of the room by the same amount, I find the added fee insulting and in general I will not book a hotel that is charging a resort fee. I sleep in a bed for a few hours, I don't see anything that justifies the fee.

Self

10/10

Exceptional

20 May 2026

SHIVAN

1) Check in was very smooth

2) Room was large , very comfortable bed , great toilet and bathroom with an excellent shower. The room amenities were very good.

3) Staff service was excellent and were extremely responsive.

4) Superb breakfast at Firefly and a special mention to MJ for his excellent service.

Family_with_children

8/10

Excellent

19 May 2026

Debbie

Our room was spacious and the balcony provided a great opportunity to people watch.

Family

10/10

Exceptional

16 May 2026

Troy

Great place to stay! Rooms are great. Staff are great.

10/10

Exceptional

15 May 2026

Lateaya

I believe this was our 5th or 6th visit. It’s clean, comfortable, the staff are always nice, and the hotel is dog friendly. I have zero complaints. We were able to request the same room as previous trips, and that really makes our visit more enjoyable. It feels like our home away from home. We definitely will be back soon.

Partner

10/10

Exceptional

15 May 2026

angelia

Wonderful!!

8/10

Excellent

05 May 2026

August

Great place, centrally located. Great staff. Just wish the beds were more comfortable

Self

10/10

Exceptional

02 May 2026

Casey

Staff was nice, better than average. Hotel location and cleanliness were superb. One negative is that they charge a ~$35 daily amenity fee but I am not sure for what. There is a super tiny gym with hardly any equipment.

Partner

8/10

Excellent

29 Apr 2026

Emily

Overall great hotel! Room was huge. Loved the carbonated water station. Staff was friendly. Conveniently located to a lot of things.
The vanity lighting wasn't great. Room didn't have hair dryer. But it did have an umbrella.
Would stay here again and just ask for hair dryer.

Partner

8/10

Excellent

27 Apr 2026

Kristy

Great location. +Close to the Metro stop. +Our room faced west so we had a great view of the sunset. -I would have preferred having curtains vs the roman shades so that I could see out without having other people in the houses next to the hotel see in. The toilet height is definitely made for short people so if you're over 5'8" or of large stature, you'll feel like you're sitting close to the floor. The staff is nice and helpful. Overall, we would recommend this hotel to our friends and stay there again.

8/10

Excellent

21 Apr 2026

susan

Great location. Very central.

Family

10/10

Exceptional

19 Apr 2026

Elizabeth

Very nice a clean, is cross to many places for eats and drinks

10/10

Exceptional

15 Apr 2026

Bosco

Yes of course they are very good

10/10

Exceptional

14 Apr 2026

Kimberly

Wonderful place. Great location.

Partner

8/10

Excellent

13 Apr 2026

Jennifer

The Madera was in a great location. Felt safe. Everything was clean and the rooms were nice and spacious.
I did have an issues with having to pay an amenity fee (it may be called something else it's an added daily activity fee), but I didn't want it, need it, or use it. When I asked if they could be removed as I've done at other hotels I was told I could not, so I just left eh bottle of wine in the room.
Also, I checked out very early for an early flight and there was no front staff for me to square my bill. That wouldn't have been an issue if they didn't hold 300 hundred dollars. I had to check out without knowing if my final bill was correct which I do not like to do.
Other than those administrative issues, I really like the hotel. And I would have stayed there again if not for having to pay that activity fee.

Self

8/10

Excellent

13 Apr 2026

George

Spacious rooms , convenient location within walking distance of everything that you would want to visit in DC

Partner

10/10

Exceptional

12 Apr 2026

Crystal

Very clean nice only wish there was a microwave in room :(

Partner

10/10

Exceptional

03 Apr 2026

Robert

Beautiful all the way around

Business Self

10/10

Exceptional

31 Mar 2026

Kathleen

Good breakfast, centrally located. Helpful staff. Very clean

Self

10/10

Exceptional

29 Mar 2026

Elizabeth

Great location near DuPont Circle. Comfortable room. My only complaint is there was no desk or table to use as a workspace.

Self

10/10

Exceptional

22 Mar 2026

Melissa

Great accommodations, very pleasant staff and shout out to Andy at Fireside for exceptional service and wonderful recommendations!

Friends

10/10

Exceptional

17 Mar 2026

Jazmine

A beautiful hotel! The people at the front desk were pleasant and we throughly enjoyed the guest happy hour. I would return again!

Partner

10/10

Exceptional

14 Mar 2026

Eva

Super nice staff!

10/10

Exceptional

09 Mar 2026

Shannon

As always, we had an excellent stay. The location is perfect, Dupont and Adams Morgan are within walking distance to great restaurants and other points of interest.

As usual, all of the staff are friendly and helpful. We have always stayed at this hotel and have for the last 15 plus years, from the time it was a Kimpton owned property until now. However, this time we had a room on the top floor, the shower wasn't as strong as lower floors, the bathroom sink had a large crack, there weren't any closet doors and the furniture had pieces of the wood missing... a bit of an update needed perhaps but all in all the value is excellent compared to other hotels in the area and you can't beat the friendly staff and location.

With that said, anytime we travel to DC we will absolutely continue to stay at the Madera.

Partner

10/10

Exceptional

04 Mar 2026

Sherelle

Beautiful hotel, clean, extra friendly staff. Rooms were really nice. Good for the quality and price

8/10

Excellent

04 Mar 2026

Juan diego

All was good, pretty comfortable

4/10

Poor

22 Feb 2026

Edward

You are paying for location and upgraded amenities. I was not impressed by the restaurant -Firefly. Having a balcony was amazing. The linens and towels were not comfortable and didn’t smell fresh. The robe was dirty. When you book via hotels.com you are supposed to get a free bottle of wine - that didn’t happen and nobody at the front desk knew what I was talking about when I brought it up. The walls are very thin. You can hear your neighbor come and go. Overall I would stay again but not have this idea that I am going to get a 4 star experience, it’s a 2 star experience.

Self

10/10

Exceptional

18 Feb 2026

Brittany

The evening staff were great! Rooms were clean although shower could’ve been a little cleaner (there was stain on the curtain). Location was within walking distance to museums, food, bars, and etc. Area felt very safe to walk at night. Overall we would stay again.

Partner

10/10

Exceptional

16 Feb 2026

Caleisha

Room was beautiful with a nice view. Bathroom was spacious and the complimentary robes were a nice touch. Me and my husband enjoyed the breakfast offered at the Firefly!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Andrea

The hotel was very cute and the rooms were nice and spacious. The staff was absolutely amazing. We had welcome drinks at the firefly restaurant connected to the hotel and our bartender Andy was so cool so friendly we literally came back to the restaurant just to see and talk to him everyday and MJ was a gem so funny and kind. This will be my go to hotel when coming to the DC area. We didn’t want to leave.

Business Partner

2/10

Poor

10 Feb 2026

Jorge

Llegué y no tenían disponibilidad de estacionamiento. No brindaron ninguna solución y solo me enviaron a estacionar a 4 calles del hotel, y yo estaba con un yeso en la pierna. Además, no brindan los beneficios que indican por ser miembro silver en hotels.com

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Stephanie

This hotel was absolutely exceptional. We came for a special occasion. I let the hotel know, and they arranged a bottle of champagne on ice and chocolate covered strawberries in our room on arrival. Two bath robes for my man and I. The room was beautiful and spacious. Wonderful staff. Great location. Wish we were still there right now. Will definitely be back.

Leisure Partner

10/10

Exceptional

24 Jan 2026

roland

Very comfortable bed, great pillows and linens. Electric kettle in room and filtered water with carbonated option in hall are great touches. Very friendly and accommodating staff in wonderful location.

Leisure Self

6/10

Pleasant

21 Jan 2026

Cherie

Staff was friendly but not helpful. No assistance with bags, valet did not help with loading or unloading. In the lobby you have to put your bags on a dolly, wheel them to the steps, then transfer your bags to another dolly. Very inconvenient. Breakfast was not free. Balcony was nice. Rooms were clean.

4/10

Poor

19 Jan 2026

Megan

The room was nice and the staff at the front desk nice and helpful, but the hotel was extremely loud and the room had virtually no soundproofing. There were parties happening late into the night above our room, smoke odors coming into our room through the night, and we heard people fighting on the street below our room until 4:30 in the morning. Even though we were on a high floor, we could hear every word.

10/10

Exceptional

18 Jan 2026

Jen

Wonderful! The only place I stay in DC!

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Woodrow

The room was decent overall but there were some things that lacked attention to detail. We unfortunately had a room that was next door to some sort of hotel room party which was very loud at 1am. The front desk staff named Kanesha was very accommodating and kind to us and found us a room on a different floor. We really appreciate her!

Leisure Partner

6/10

Pleasant

16 Jan 2026

Tyree

Staff wasn’t the most welcoming and when I got in the room it was a big bug waiting for us wasn’t the best experience for the price.

Partner

10/10

Exceptional

14 Jan 2026

Unja

Great location; spacious and clean rooms.

Leisure Partner

8/10

Excellent

12 Jan 2026

Juliana

Clean and spacious room. Very well decorated.

Business_and_leisure Family

10/10

Exceptional

12 Jan 2026

Christopher

The room was very clean, the staff was friendly, check-in was a breeze, and they don't charge for pets! It was a lifesaver and I will definitely stay again.

Self

8/10

Excellent

09 Jan 2026

Breanna

Clean and decent location. Staff was uninterested and seemed bothered when asked questions.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Juanita

Great service! nice and clean.

Leisure Family

6/10

Pleasant

02 Jan 2026

Marcellus

Clean room

6/10

Pleasant

30 Dec 2025

THierry

Noisy, AC/Heater noisy with huge vibration

Leisure Family

10/10

Exceptional

29 Dec 2025

Duane

There is no breakfast at this hotel, the room was clean, although the heat wasn’t working so we had to get a maintenance man to fix it and I put my car in valet in the following morning when I went to go check out the valley man almost crashed my car into someone else’s car

Partner

10/10

Exceptional

06 Dec 2025

Andy

Stayed here for a family wedding in DC. Ubered or walked everywhere. Nice staff in the lobby. Wine happy hour was pleasant.

Leisure Family

10/10

Exceptional

16 Nov 2025

Jessica

Wonderfully friendly and helpful staff and a fabulous stay with a pet! Queen, Queen room was spacious, clean, and comfortable!

Friends_and_family Family

4/10

Poor

14 Nov 2025

Samantha

Staff were friendly, but each day of stay the towels in my room had stains on them. One towel in particular was clearly not washed and stained with someone else's stool. Will not book here again.

10/10

Exceptional

11 Nov 2025

Scott

Room was spacious and spotless, updated with tasteful furniture & fixtures, nice large bath.

Partner

8/10

Excellent

11 Nov 2025

John

We did not eat bf

10/10

Exceptional

09 Nov 2025

Shalisha M.

Everything was beautiful! The room was super cute and the staff was so nice and helpful. Awesome centeal location in a beautiful neighborhood. Live!

10/10

Exceptional

09 Nov 2025

Petrus

room well maintained and cleaned on daily basis. Staff are very friendly and helpful. Feel like home away from home in DC

Business_and_leisure Partner

8/10

Excellent

08 Nov 2025

Robert

No breakfast provided. Hallways smelled like sewage. Room was clean but noted rusty shower curtain rods, and although rehabbed, had old feel. Staff was great, polite and curteous, and in good area of DC. Ate at the Firefly - the hotel restaurant, had the scallops, they were rubbery and had fishy smell/taste - would nto recommend eating t here for dinner.

Business Partner

10/10

Exceptional

06 Nov 2025

Muzhda

Great customer service by front desk! Very cozy and luxurious room.

10/10

Exceptional

06 Nov 2025

Andy

All great experiences.

Business_and_leisure

10/10

Exceptional

04 Nov 2025

Shabnam

Great room and loved the balcony

10/10

Exceptional

03 Nov 2025

Sade

Room was clean. Balcony was lovely.

10/10

Exceptional

03 Nov 2025

Enrique Jesus

Clean room

Business Self

10/10

Exceptional

01 Nov 2025

Diana

We had a wonderful experience. The hotel is in an amazing location. Very central. Rooms are very spacious. The staff was accommodating as the first room had low shower pressure and the curtains were broken, so we moved to a different room with no issue. They stored my breast milk in their freezer.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Troy

Great room! Great service!

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2025

Glenn

Great location for dining and metro!

Leisure Self

8/10

Excellent

27 Oct 2025

Abraham

It's not as soundproof as it says. You can hear the people in the other room if besides one. You can hear the people in the hallway, closing of doors. Sirens can be heard all night. Other than that it was alright. Bathroom door slides and just hovers and doesn't close so if others are in the room they can hear everything. Balcony was nice. Staff were awesome. Area is convenient and clean.

Leisure Partner

10/10

Exceptional

27 Oct 2025

carmen

Check in was great. Everything was within walking distance. Staff were very accommodating and friendly.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Kara

I liked that the room was clean. I liked that it was close to the metro. However, I was a VIP and I was not offered a free bottle of wine which I would’ve declined since I don’t drink so there should be another option. I also was not offered any type of upgrade meeting a late checkout, even though I had a later flight that day or an upgrade. If it wasn’t for one person there, I would’ve read it lower. The non-management staff was sort of just blah. I stayed at other places in DC with much better service.

Leisure Self

10/10

Exceptional

19 Oct 2025

Shannon

I have stayed many times. The rooms are large and clean. The hotel is in a great neighborhood with plenty of bars and restaurants within walking distance. The staff and service are always friendly and helpful.

Business_and_leisure Partner

10/10

Exceptional

17 Oct 2025

Catharine

I did not have breakfast

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Daniel

Would not stay here again. Expedia can do much better.

Business Self

4/10

Poor

14 Oct 2025

Guillermo

Charged me twice for amenity fees when I had already paid for them. Had to wait in the lobby until they figured out why they were charging me. To then find long blonde hair on the shower walls when I got in my room. You can also hear everything from other rooms. I will not be returning. Seemed like a scam to me.

2/10

Poor

14 Oct 2025

Michael

Disappointing stay, poor service, cleanliness

I stayed at Hotel Madeira in Dupont Circle for two nights over the weekend, and my experience was far below expectations. It took over 30 minutes to check in, which is unacceptable. The photos online are misleading and do not accurately represent the rooms. Cleanliness was lacking — the bathrooms were not properly maintained, and the towels were of poor quality.

The front desk hostess was completely rude, dismissive, and showed a lack of basic customer service skills during checkout. The valet service also deserves only one star for its inefficiency. My colleagues and I experienced Wi-Fi and Bluetooth connectivity issues that prevented us from completing parts of our business trip, and the unsecured Wi-Fi network is a concern.

In addition, there is no pool, the fitness area consists of only a few outdated and nonfunctional treadmills, and the onsite restaurant closes far too early — even on weekends. Extending the restaurant’s hours could improve the guest experience and attract local visitors or late-night diners from the Dupont Circle area.

Overall, the hotel fell short in service, professionalism, and amenities. With better staff training, improved cleanliness, reliable Wi-Fi, and extended dining hours, this property could better meet the standards expected in such a prime D.C. location.

Business

10/10

Exceptional

13 Oct 2025

Niara

The room was very spacious, clean, well organized and the staff was very helpful & respectful.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Rebecca

Clean room. Enjoyed the coffee. Water/seltzer machine was a nice plus.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Ivan

.

Leisure Friends

10/10

Exceptional

10 Oct 2025

Catharine

If there was a way to give more stars for the service, I would. We had an unexpected event where one of our group was injured. The hotel staff went above and beyond to help us through this difficulty. I've stayed multiple times and each time has been fantastic. My family cannot thank them enough for helping us. It's also a lovely hotel.

Friends_and_family Family

Hotel Madona

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