Name: Mangia’s Brucoli Sicily Autograph Collection
Address: Contrada da Gisira, Brucoli, 96010, IT

Mangia’s Brucoli Sicily Autograph Collection

Sicily · Italy

50 reviews shown

10/10

Exceptional

03 Aug 2026

Christopher

Fantastic stay, great food and a really excellent team of staff. Can’t recommend it enough

10/10

Exceptional

28 Jul 2026

Therese

We stayed here for 5 nights in a room with private pool. The room was of high standards, clean and elegant, and the pool and outdoor area perfect for relaxing in privacy. The property in general was beautiful and well maintained. Food was good and the breakfast buffet left little to wish for. The offer of paying €120 pp per day for lunch and dinner is not worth it, though, even though the restaurants are quite expensive.
Overall a very nice stay and we highly recommend this hotel.

10/10

Exceptional

08 Jul 2026

Babak

Staff is amazing!

Family

10/10

Exceptional

01 Jul 2026

Kiran

Breakfast was amazing

Family

6/10

Pleasant

26 Jun 2026

Emily

Lovely facilities and rooms, however service was extremely slow and very mixed attitudes. Examples being nearly impossible to order food/drinks at the pool due to lack of staff and then a very long wait to receive. Dirty towels in room were taken during cleaning and not replaced, called down to ask and they still didn’t replaced them. Generally was very hard work to get service out of the staff and often met with the attitude that you were an inconvenience.

Partner

10/10

Exceptional

26 Jun 2026

Dermot

Beautiful location with a super sized pool and sun loungers down in the water. Service slow at times

Friends_and_family Family

2/10

Poor

11 Jun 2026

Ryan

Keswan and the team here were not helpful at all in my booking.

Highly recommend avoiding the headache of staying here. Refused to help me in altering my booking at all, even though I contacted them 5 minutes after making my booking (which was two weeks out...)

Very unprofessional resort. Will not be coming back.

Disappointing.

Partner

10/10

Exceptional

05 Jun 2026

Sebastian Benjamin

The pictures online do not give Mangia Brucoli justice. It is more beautiful in person. Our room had Mt. Etna views that were breathtaking. We had breakfast included and wow it’s amazing. We visited the adult , kids pool and the beach. All were great. Ate in town (Brucoli) and had delicious meals. Strong recommendation!!!

Partner

10/10

Exceptional

10 May 2026

Fabrizio

Nice location, very friendly staff, Breakfast was especially good

10/10

Exceptional

07 May 2026

RAUL

Beyond my expectations. Beautiful resort with amazing views. Friendly staff. Breakfast buffet outstanding with so many options.

Partner

10/10

Exceptional

25 Oct 2025

Mark

Gorgeous setting, relaxing vibe, beautiful pool, great service

Partner

10/10

Exceptional

25 Oct 2025

Vasu

Lovely

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Dana

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Stephanie

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

Leisure

10/10

Exceptional

09 Sep 2025

Sarah

Beautiful property with lovely pool and ladders into the sea.
Staff very friendly & great dining options.
Very peaceful resort with lovely views of Etna from the sea shore.

Leisure Family

10/10

Exceptional

23 Aug 2025

Danielle

We made a last minute booking for our family at this hotel.
The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request
BUT
there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food.
There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us.
Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge.
It’s been an incredible holiday and I would highly recommend for families.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Newell

The property is awesome but could use a little attention to detail. Upon greeting it would be nice to learn of the properties amenities (I.e. tennis courts with lessons available). Which restaurants are open when, and some visitor conveniences would be nice - snorkel gear, tennis rackets. The toilets by the beach should be checked regularly for cleanliness.

6/10

Pleasant

05 Aug 2025

Daryoush

ChatGPT
You said:
Write to brucoli mangia hotel manager . Explain the check in was not good . The people tried to give us a room whoch was not what we booked as the porter told my partner. Then the receptionchanged the room. When I joined on Monday 28th when I joined my partner the room was clean but every day the room was not cleaned well. I took video. I called reception everyday to ask to send someone to change the sheets . The sheets where getting so dirty every day . You literally could see dots every morning but it was not changed . I took a video that the hair is everywhere . The cleaners were not cleaning the floor. Also not the floor of the shower . I have to say I stayed in diffrebt countries . The sky lounge of Mirage hotel in vegas . Its 5 star . Your hotel cleaning system definitely 2 star not suitable for some one like me who pays to stay in a clean area. The hairdryer was not working I asked for new one never recived . I asked for wine bottle opener from reception .I called them back after1 hour and they brought it after 1.30 hours. When we wanted to checkout asked for porter at 10.40 they did not sent until 11.35 I went to the reception and said we have to catch flight . Reception did not even apologised . So I have to say I did not get what I paid for . Therefore requesting a compensation or I have to open dispute.
ChatGPT said:
Here’s a polished and professional draft of your complaint letter to Brucoli Mangia Hotel management:

Subject: Complaint Rega

Partner

10/10

Exceptional

01 Aug 2025

Wendy

Beautiful property, lovely room ,amazing view of etna. restaurants were only meh and disappointing. But excellent restaurants to be found in ortigia and catania

Leisure

10/10

Exceptional

20 Jul 2025

Holly

Beautiful resort with plenty to do. We had glorious weather and lived the pool areas and multiple access to the sea. Gym was great and we enjoyed all the dining options.

We opted to to the wine tasting which was great - met some lovely people and the staff were great.

Leisure Family

10/10

Exceptional

05 Jul 2025

Jacky

Everything is good

Leisure Partner

6/10

Pleasant

27 Jun 2025

STEPHANIE

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

Leisure Partner

8/10

Excellent

07 Jun 2025

michael

an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature

Leisure Family

6/10

Pleasant

07 Jun 2025

Nathan

Positives:

- reception staff are extremely welcoming and helpful
- the main pool is great
- variety of food options at dinner buffet

Negatives:
- breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers
- generally quite dated look to the resort
- rooms are too dark
- no water to shower one evening
- overpriced

Leisure Family

8/10

Excellent

26 Oct 2024

Kimberly

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options.

The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped.

I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

Leisure Self

10/10

Exceptional

15 Oct 2024

Verified traveler

Nice hotel for area. Good food.

Great hotel once you get to property. Not the best area around it, over ran and dirty, but property other than beach is nice. Restaurant was great! Beds are very comfortable.

Business

10/10

Exceptional

12 Oct 2024

Gustav

Very nice and spacious resort

Wonderful place! Lots of space, great service, nice pool though I wish the water were warmer. I wish they had a hot tub for cooler days. The reservation restaurant wasn’t as nice as the restaurant by the ocean. The area surrounding the resort was run down, but that’s not their fault. Overall an incredible place to stay.

Partner

10/10

Exceptional

20 Sep 2024

Alistair

A really peaceful stay in a very well equipped resort. We stayed in a superior suite which was absolutely excellent and the food on offer was always to a high standard. We had a car so it was easy to visit the neighbouring towns and villages but without a car it would have been impossible. Therefore, if you want to see more than just the hotel you do need a rental. Overall very pleased.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Mario

Rubbish everywhere run down and dirty

Leisure

10/10

Exceptional

20 Aug 2024

Giles

Great hotel, we really enjoyed our stay

Leisure Family

2/10

Poor

06 Aug 2024

Meghan

Arrived earlier than check in - told to use the facilities in the meantime and they’d call us when the room was ready. But they didn’t. Then gave us limited information at check in like eg where breakfast was. Waiters genuinely didn’t have a clue - such slow service. Worst meal of my life at Lime Bar. Staff didn’t tidy up after previous guests. The room smelt of very strong cleaning products but not in the positive sense. Corridors leading to our room reminded me of an old people’s home. Nothing about this was 5 star. Very lovely waiter at the sushi restaurant, however. He was the only positive.

Leisure Partner

8/10

Excellent

04 Aug 2024

Marek

Generally very low level of services in restaurants, bars and also reception

10/10

Exceptional

13 Jul 2024

Tuo

Expensive view to the sea and Etna, shockingly beautiful

Business_and_leisure Family

8/10

Excellent

18 May 2024

Amanda

Beautiful property, extremely big.

Leisure Friends

10/10

Exceptional

18 May 2024

Alison

A spacious hotel with extensive grounds and facilities.
Being May and off peak it was not full and so had a relaxed vibe. It was easy to get seated in the restaurants and bar. Service good if slow and staff very friendly.
We had a small issue as our booking wasnt transmitted properly from Expedia and so it was unclear to the hotel we had booked half board.
A few suggestions for improvements would be that houskeeing were a bit random about changing towels/emptying bins etc. One day our shower mat disappeared and was not replaced until the next day Our minibar was totally empty until 2 days before we were leaving (not that we used it anyway) and there was no way to spread towels out to dry.
The variety on the buffet for dinner was great but hot food was not really any more than warm. If there was a way to improve this and maybe heat the pkates that would help. The black rice and sushimi we had one night as part of the buffet were particularly good.
Pizza restaurant was good and we also tried the a la carte restaurant which was lovely.
Great parking tip for Catania from the front desk. Thank you.

Leisure Partner

10/10

Exceptional

16 Oct 2023

Agnes

Would stay here again☺️

10/10

Exceptional

14 Oct 2023

Boris

Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool.
Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality

Leisure Family

10/10

Exceptional

16 Sep 2023

Jock

Loved it! A few things could be tidied up a bit but all in all is was great and we would come again.

Leisure Partner

6/10

Pleasant

15 Sep 2023

Lorraine

Our stay

Hotel in the middle of nowhere, you need a car to go and see stuff. Hardly any entertainment. One bar at night , beer sold in small bottles or half pints. Expensive. Swimming pool amazing. Staff lovely . Room clean hit and miss. Nit good food choice on menus and restaurants booked in advance. No snack bars if you get hungry during the day/ night.

Partner

2/10

Poor

10 Sep 2023

Kimberly

We were terribly disappointed with our stay at Mangia’s. This is a three star villaggio turistico trying to be a five star resort. The place and the location on the water is lovely but the staff does not understand service. If you are looking for five star service you will not find it here. The structure is also not designed to be at all hospitable when it rains.

Leisure Partner

2/10

Poor

12 Aug 2023

AMY

Tiny rooms. I was charged a much higher price through Expedia than other sites. Hair dryer in room didn’t work. No conditioner. Less sun beds than Unico members. Poor attitude of staff. Dated pool facilities even though renovated. A sub par hotel for the low end all inclusive crowd that doesn’t need service

6/10

Pleasant

29 Jul 2023

Rasheeda

Very nice and calm place to stay. But unfortunately due to room service we were extremely disappointed. Even a cold drink get delivered two/three hours later.
They don’t leave complementary water, tea bags or cups daily in room( are suppose to except more mild) Italians don’t have milk in tea so they don’t bother to leave any for guest who stay either.
There is only shampoo and shower gel(no conditioner, no body lotion, toothpaste/toothbrush).
The bed mattress is firm and excellent.
It is very peaceful to stay there but unfortunately the room service lets the stay at this property down. When we stayed it was 46c Staff don’t check if guests are ok in this heat.
No bathrobes on towels.

Leisure Family

10/10

Exceptional

30 Jul 2026

Caroline

This hotel exceeded every expectation I had. I have stayed at several five-star all-inclusive resorts in Sicily, and this is by far the best one.

Every member of the staff – from reception to the pool and restaurants – is genuinely dedicated to giving guests the best possible experience. If a small mistake happens, just be kind. They work incredibly hard and will do everything they can to make things right.

As someone who hates food waste, I loved their all-inclusive concept. Instead of huge buffets, you order high-quality dishes from a menu. We didn’t waste a single bite because everything was delicious and perfectly portioned.

At Riva, don’t miss the Burrata & Avocado Salad with a glass of La Segreta, served with a smile by Zeny. At Kaigan, the uramaki rolls and the spectacular view of Mount Etna are a must. At Scausu Grill, order the beef tenderloin medium rare—Alvie will make sure it arrives perfectly cooked. And don’t leave without trying the Nocciola ice cream and the best Amaretto Sour I’ve ever had at Lime Bar!

Check-in and check-out were effortless. We even received a small room upgrade, and William kindly collected us with the golf cart and handled our luggage. Reception also quickly fixed a couple of billing mistakes and gave us a courtesy room before our taxi arrived.

We’ve already decided to come back. Please keep your amazing staff and don’t change a thing—they’re what makes this place so special. Thank you for giving us one of our best holidays ever. ❤️

6/10

Pleasant

22 Jul 2026

Marieke

Goed was het resort zelf maar wel afgelegen. Niets in directe omgeving. Kamers wel gehorig. Zwembad prima en goede restaurants. Service in restaurants traag

10/10

Exceptional

05 Jul 2026

FLAVIA

Excelente.

10/10

Exceptional

28 Jun 2026

Arne

Partner

10/10

Exceptional

25 Jun 2026

Mert

It was the perfect vacation, thank you all the staff for welcoming us, thank you Stefano!

Partner

10/10

Exceptional

12 Jun 2026

Erich

Wunderschöne Anlage in ruhiger Lage; riesiger Pool, perfektes Frühstück

Partner

10/10

Exceptional

24 May 2026

Caroline

Wir hatten einen wirklich wundervollen Aufenthalt im Mangia’s Brucoli und wären am liebsten noch länger geblieben. Die Anlage ist wunderschön, sehr weitläufig, ruhig und unglaublich entspannt. Besonders begeistert waren wir von unserem Zimmer mit privatem Pool. Das war wirklich ein Highlight und wir haben den Pool sehr viel genutzt und geliebt!

Wir hatten All Inclusive gebucht und waren positiv überrascht, wie hochwertig das Angebot war. Das Essen war durchweg lecker und die Cocktails hervorragend. Besonders toll fanden wir auch, dass viele Getränke in richtigen Glasflaschen serviert wurden. Das All-Inclusive-Angebot hat sich für uns definitiv gelohnt.

Auch der große Hauptpoolbereich war sehr schön und nie überfüllt. Insgesamt herrschte im ganzen Resort eine sehr entspannte Atmosphäre. Besonders hervorheben möchten wir außerdem die À-la-carte- Pizzeria. Diese war wirklich ausgezeichnet.

Man sollte wissen, dass es keinen klassischen Sandstrand gibt, da die Anlage auf Klippen gebaut ist. Uns war das durch die Bilder vorher bewusst und es hat uns persönlich überhaupt nicht gestört. Die Lage ist außerdem eher abgelegen, weshalb wir ein Mietwagen empfehlen würden.

Für uns war es insgesamt ein traumhafter Aufenthalt und definitiv ein sehr schönes Resort!

Partner

10/10

Exceptional

24 May 2026

Sara

Pariskuntana kaikkea löytyi !

Business Family