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Cities Of Gold Casino
Santa Fe - NM · United States
10-A Cities Of Gold RoadView location
8.2/10Excellent1,292 Reviews
Cleanliness8.2/10 8.2
Service8.4/10 8.4
Comfort8.0/10 8.0
Condition7.8/10 7.8
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Cities Of Gold Casino
Pon a prueba tu suerte en el casino y disfruta de otras instalaciones recreativas, como un gimnasio. Este hotel también ofrece wifi gratis, servicio de organización de bodas y un televisor en una zona común.
Los huéspedes que quieran probar suerte en las máquinas tragamonedas pueden usar el servicio de traslado al casino (de pago). Disfruta de una comida en el restaurante del casino o de refrigerios en la cafetería del hotel. Saciar tu sed con tu bebida favorita en el bar o lounge.
Tendrás a tu disposición acceso a internet por cable gratis, un centro de negocios abierto las 24 horas y check-out exprés. ¿Estás planeando un evento en Santa Fe? Este hotel dispone de 11 pies cuadrados (1 metro cuadrado) de espacio que incluye un centro de conferencias y salas de reuniones.
Hay aparcamiento gratuito disponible. Siéntete como en casa en una de las 124 habitaciones con nevera. El wifi gratis te mantiene conectado y la programación por satélite te ofrece entretenimiento.
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When you stay at Cities Of Gold Casino in Santa Fe, you'll be in the entertainment district, just steps from Cities of Gold Casino and 15 minutes by foot from Poeh Museum.
This casino hotel is 3.3 mi (5.2 km) from Towa Golf Resort and 10.1 mi (16.3 km) from Santa Fe Opera. Make yourself at home in one of the 124 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Santa Fe?
This hotel has 11 square feet (1 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 AM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 21
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Pet fee: USD 45 per accommodation, per stay (maximum USD 45 per stay)
- Service animals are exempt from fees
- Late check-out fee: USD 39 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Cities of Gold Casino
0.2 km / 0.1 mi
Don Quixote Distillery and Winery
0.8 km / 0.5 mi
Poeh Museum
1.2 km / 0.8 mi
Towa Golf Resort
4.8 km / 3 mi
Buffalo Thunder Resort and Casino
5 km / 3.1 mi
Espanola Valley Fiber Arts Center
14.5 km / 9 mi
Black Mesa
15.1 km / 9.4 mi
Bond House Museum
15.3 km / 9.5 mi
Tesuque Casino
15.6 km / 9.7 mi
Rio Grande
15.7 km / 9.8 mi
Presbyterian Espanola Hospital
16 km / 9.9 mi
Santa Fe Opera
16.3 km / 10.1 mi
Glenn Green Galleries & Sculpture Garden
16.6 km / 10.3 mi
Tesuque Peak Trail
17 km / 10.5 mi
Lowlows Lowrider Art Place
17 km / 10.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 124
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Airport ShuttleExtra charge
- Laundry service
- LaunderetteExtra charge
Show 20 more facilities & services
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy service
- Hotel safe
- Lift access
- Newspapers
- Café
- Bar
- Restaurant: 3
- Conference room
- Meeting room
- Casino
- TV lounge
- Nightclub
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
- Bowling alleyExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXESINGLE • DELUXESGL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
SINGLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXE KING BEDSINGLE • DELUXE KING BEDSGL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
SINGLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCities Of Gold Casino
QUADRUPLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Cities Of Gold Casino
100
reviews shown
Linda
Staff was very helpful at checking in , room was clean
Tiffany
I booked on Expedia and it was advertised that the location offered a buffet breakfast. They do not. They do have a taco restaurant on site however they had closed early. At check-in they have a sign to please excuse the Chinese bugs, they’re harmless little black bugs that enter through the room ac. We ended up having black bugs but they were kissing black bugs which can be very harmful. Very unpleasant odor in the hotel as well.
RoeAnn
The experience was okay. The beds were pretty uncomfortable. We all woke up in pain. The room was fairly clean. The outside of the property is pretty dumpy and trash every where. Online it says \"offsite\" pool available which is not true. Overall probably would not stay here again
Susan
The hotel is my go-to for visiting up north in New Mexico. It's super clean, the rooms have what you need. No freezers but they have working ice machines. Bring a gallon zip lock bag if you need ice. The room heating and cooling works well. No swimming pool. There's a hiking path out back from the parking lot that borders the desert. Right next door to the south is El Parasol restaurant with wide hours which is good because the food at the hotel/casino have limited hours. The red chile sauce at El Parasol is to die for. The hotel is a good midway point for trips to Santa Fe, Española and Los Alamos. Super value.
Roman
It’s was great. The rooms very clean. Casino next door and parking was exceptional. Would stay there next time we go to Santa Fe
Julie
Bath and bed linens had faded stains on them but they smelled clean and felt good. Mattress was very comfortable and it was extremely quiet in the room, halls and lobby. I suspect someone had been smoking in the elevator. Overall I'll stay there again.
Dawn
Clean room bathtubs turn on are strange
David
Small hotel casino.
Robert
I was very glad to see that there was a casino across the parking lot from the hotel that meant two things to me a little gambling and some food. I enjoyed everything.
Ann
Best place to stay with my dog
Jaylin
It was creepy like the backrooms, the chairs had weird stains in the room and the bathroom door would close by itself. We chose a king bed but got two full size beds instead. The room was humid despite the AC set on 68. Some of the light bulbs were burnt out as well.
Ana
Just the price
Karl
Clean room, helpful staff, easy parking.
Araceli
The young lady that received our reservation and was working the front desk on 7/26 was very polite and kind.
Rick
Everything was great! The staff was great!
Samuel
The property looks nice, but our room was not so great. The hall was beautiful, but our room was run down needing some updates and new carpet, at least.
Laura
Great one night stay- we will be back!
Nelda
The desk lady yelling at me not to put ice in my cooler because she didn't like it but I needed to put 2 small ice drink buckets to keep my diabetic medicine cool! The casino was dirty. The place to get an adult beverage was closed for days! The elevator was dirty-food on floor.
Brian
Good
Patsy
The hotel room was very nice, very clean and had everything we needed. The air conditioner filter needed cleaning and cycled on and off all night long, keeping us awake. The hotel is a beautiful place with an interior atrium and running water that creates a relaxing sound. It’s location is convenient.
Burnie
Everything was as expected.
Thomas
The price was very reasonable compared to other choices in the area. It was quiet except for the air conditioning unit. Restaurant and casino within a very short walk. Staff was friendly and helpful.
Kendy
The room was clean and the staff were friendly. The Casino was clean with an inviting vibe. The only thing the room did not have were black out curtains, making it really bright in the morning. There was also late night snack menu but the items were no longer available. Over all, it was a pleasant stay.
Eddie
The hotel is in need of a complete renovation, I believe that is why it is not cleaned thoroughly. Both rooms that we were given had a terrible odor as soon as you walked in the room. The attendant said it was because the a/c was off, but i have smelled stuffy rooms before and this was not because the a/c was off. Not only did the room smell absolutely terrible, I found a previous occupant's food packages in the refrigerator with the refrigerator off. YUCK! If that does not let you know that the rooms was not clean I do not know what does. We asked for a refund and were told that we would not be offered a refund. I will never stay at this hotel again!! Do not make the same mistake we did, stay away from Cities of Gold Hotel and casino!!
Edward
Staff was courteous. Bed was comfortable. Towels were skimpy. Free coffee, nothing else. The air conditioning was awful, noisy, had to run it nonstop. The bathroom was gross, old fixtures that worked hard and the finish on the toilet seat was worn off. The place wasn’t totally disgusting but I would not stay there again.
Tracy
Bathroom tub walk has mold corners of the floor have debri and are dirty.
Staff was rude with her reply to me and really rude to a lady who just wanted a cup of afternoon coffee. Why wouldn't you have a pot ready?. Web page says you have a shuttle service, and you dont. Casino was nice parking was good.
Staff was rude with her reply to me and really rude to a lady who just wanted a cup of afternoon coffee. Why wouldn't you have a pot ready?. Web page says you have a shuttle service, and you dont. Casino was nice parking was good.
Jeanette
That hotel needs to be thrown down it’s so old and dirty!!!
William
Older property in need of some repairs, broken tiles in bathroom and mildew in shower
DOROTHY
The 1st room we were put in the TV was broken, the phone didn't work, the drains in the tub and sink didn't drain, the bathroom fan also didn't work. Also, the AC didn't cool the room and the outdoor temp was over 100 degrees, in room temp was 78 degrees. Changed rooms, in new room, bathroom fan didn't work, there was no toilet paper holder or toilet paper, also, AC didn't keep room cool. Even though front desk said to set it at 65 or 72 so that it wouldn't freeze up.
Henry
We found the cities to be in a great location clean comfortable and had a great restaurant.
Robert
Everything about the stay was from the rooms staff,casino and parking 😊
Dianna
mold in the shower
Yvette
Very clean and comfortable beds and room. I will definitely stay there again and recommend to friends
Mike
Hotel was nice, clean, and a good location.
Theresa
Room was hot and muggy. A/C window until was not working and loud. Called the front desk, they moved us to another room. That room was not so great either. The hotel is dated and needs upgrades. No coffee pot in room, crud around the shower pan, toilet seat worn out, mini fridge interior door shelves broken. Was not pleased at all. When my husband called the front desk to discuss the room, the lady hung up on him. We slept the best we found, got up and left. We’ll never stay there again. This hotel is part of a casino entertainment establishment. Make it nice, make it appealing, make it welcoming, make it beautiful. We went to the casino across the parking lot, it was dead!
Jeffry
The room was nice and clean, a few items needed fixing. Friendly staff
Eloy
Very courteous staff
Rusty
Air conditioning didn’t work in 92 degree weather. Blow dryer didn’t work. One of the double beds was broke
Andrea
We had read in other reviews that the hotel restaurant had good food but we were not expecting it to be 5 star amazing! The staff and cook were so nice and made us feel right at home. We were able to watch some of the World Cup while we enjoyed the delicious food. Great was to start our vacation!
david
I hate to leave a bad review, but they should do better. Maintain the property, empty the trash cans, and make sure to clean the rooms properly.
Ernie
This was a one night stay for my wife and I. The staff was very helpful and friendly. The room was clean and comfortable and very quiet. I will stay there again next time I am in the area.
Kearbie
It’s not a fancy place but it has very comfortable beds, clean room, wonderful shower, helpful, friendly staff so it’s a great bargain for the price. It’s also a great location for traveling between Los Alamos- Santa Fe.
Ricardo
Needs to be remodeled.
Horace
The property was not fancy but everything was functional and clean. With the modest price, it was a bargain.
Patrick
Kebab was clean and not a bad stay, but definitely not one would consider a casino suite. The area has been devastated by “over fishing“ way too many casinos, often just a few miles apart and the overwhelming on slot of online gaming, and the latest nail in the coffin of the trading site Kashi.
The tiniest bit of research tells a woeful tail of the perfect storm of online gaming and further expanded prediction, market, trading like Kashi and in fighting and lawsuit bosses… All have spelled A pretty clear vocabulary of eminent demise. I feel bad for the local folks and the economy. But times are tough all over and learning and growing and surviving well beyond the moment I’ll take courage and resilience and a winning path of leadership forward.
The tiniest bit of research tells a woeful tail of the perfect storm of online gaming and further expanded prediction, market, trading like Kashi and in fighting and lawsuit bosses… All have spelled A pretty clear vocabulary of eminent demise. I feel bad for the local folks and the economy. But times are tough all over and learning and growing and surviving well beyond the moment I’ll take courage and resilience and a winning path of leadership forward.
Martha
It was clean & bed was comfortable. The a/c was an under window unit & a bit noisy
RANDALL
Excellent ,clean,nice,only one person wasn't happy camper when we sign ,she looked mad.
Michele
Need phone charging outlets. No coffee makers in room and coffee only available in the morning for guests. No place to eat after 8 p.m. at casino or hotel.
Robin
Nice staff. Comfortable beds and pillows.
Cheston
Location was convenient for the purpose of my trip. Rooms are out dated and need renovations. Broken tiles in the bathroom and toilet paper dispenser needs to be fixed or replaced. Found a few bugs flying in the room.
Thomas
Staff is always friendly and helpful. Water pressure is anazing and AC is cold.
Shirley
The coffee offered in the morning should at least be accompanied by a danish and orange juice. All that was offered was coffee (only).
Joseph
The food was great at the restaurant. My wife ordered a hamburger. It was at least 10 inches round.
CYNTHIA
The AC unit in the room didn’t work- it was hot! Very hard to sleep in a hot room. The tub had mold around the edges. The only ice available was through the kitchen. And staff didn’t speak English so it was hard to get help. Would not stay here again!
Bobby
Great place to stay
LORETTA
Really needs an upgrade
Furniture is old, beds sure need to be upgraded
Trash cans on outside of property always over full
Furniture is old, beds sure need to be upgraded
Trash cans on outside of property always over full
Diane
The room was large and comfortable. The front desk girl was very helpful.
James
Rooms are a little dated and could use some refreshing. Bathroom door doesn’t stay open and need a night light of a sort.
Sylvia
Everything was good for our stay but only thing was that there was no bath mat it was kinda unsafe for my husband due to his hip n knee
Thomas
I stay here for work every week. It is a clean, quiet hotel with friendly staff and comfortable beds.
Valerie
For the good...
Brenda, at check in, was helpful, as usual.
Not so good...
1) There were several small bugs along the window still, and a few on the corner table. I didn't see any on/in the bed, so we still opted to stay. Fortunately, there were no creepy crawlies, and we were able to sleep well through the night.
2) The shower head leaked, horribly, soaking the ceiling right above it, and the floor beside the tub.
3) There was no toilet paper roll holder for the tp.
Brenda, at check in, was helpful, as usual.
Not so good...
1) There were several small bugs along the window still, and a few on the corner table. I didn't see any on/in the bed, so we still opted to stay. Fortunately, there were no creepy crawlies, and we were able to sleep well through the night.
2) The shower head leaked, horribly, soaking the ceiling right above it, and the floor beside the tub.
3) There was no toilet paper roll holder for the tp.
Reycita
Bedding was clean but shower walls were a little gross. Shower floor was ok.
SALLY
Most hotels offer complimentary coffee.
Thomas andor Cynthia
Air conditioning unit was not working properly. Informed front desk and nothing changed
Stephanie
It was clean, beautiful and worth the stay.
Teresa
The room was clean and comfortable. They do not have continental breakfast. There were a lot of labor workers with big trucks that parked over the sidewalks, that made it difficult to walk on them.
Gary
A little too far out of the way for my taste. It was OK for what it is; a hotel for a small casino.
Alonso
I didn’t like the cleaning, I came back from work to rest and whenever I was gonna laydown there was insects in my bed!
Teresa
We were going to Chimayo NM and this was convenient.
Tim
Clean room, basic decor. Very nice room
Rhonda
They need to update their air conditioning
Lucas
Stayed there before.. clean rooms and quiet surroundings.. easy access to surrounding areas to visit..
Shawn
Wonderful place! Very clean and quiet! Staff was extremely helpful….highly recommend!
Christopher
I thought this was a great little hotel. I really like the hallway fountains and I thought the lobby coffee was top shelf. The check in staff was helpful. Everything appeared clean. There are plenty of dining options nearby.
Carroll
clean room and staff. Restuarant was a plus.
LAURA
Clean room, staff was very helpful and the restaurant was delicious!!
We did pretty good at the casino and had a fun time!
We did pretty good at the casino and had a fun time!
Steven
Everything super great awesome staff
JOHN
The website advertises queen size beds but they were not Queen size.
Thomas
The staff are always super friendly and the rooms clean.
Room 208 had a small plumbing problem because the aater wouldn't shut off in the tub.
Room 208 had a small plumbing problem because the aater wouldn't shut off in the tub.
Michael
Lots of parking and area was safe. Didn’t use the casino as this was just a quick stop on our journey. Room was comfortable and clean and hotel was quiet. There were no breakfast options, only coffee and tea. Price was very inexpensive and we would definitely stay here again
Saint J
Clean room and plenty of parking
Deborah
The hotel had more of a “super 8 motel“ feel about it. We were told due to the repeating theft by customers the rooms have basically nothing in them. There is no coffee in the room. No ironing board. Even the toilet paper holder is gone with the toilet paper sitting on the counter. When I opened the blinds, the window was filthy. Inside and out I don’t think it’s ever been cleaned. When we tried to check in, only 20 minutes early, we were told we could not check in early or they would have to charge us for an extra day. it was not that the rooms were not available, it’s that an early check-in is not allowed. Really?! Only 20 minutes early was not allowed.
IRIS
The stay went well. I loved the 12 o’clock check out and the friendliness of the staff.
Chris
This experience was HORRIBLE. The only reason this place was considered was because I had a graduation party to attend there. The party hall was nice. However, the hotel itself was horrendous. The staff was some of the worst I’ve ever come across-specifically the older woman. We had a mix up with the third-party we booked through, Expedia reached out to the hotel and an “Aubrey” answered and tried helping, however the older lady saw this happen and she started yelling at Aubrey that she is unable to help us with this, we just needed a duplicate booking canceled due to a system glitch. Aside from the disgusting service at the front desk, the room was just as nasty. The AC unit was being held together with a paper plate, wires hanging from the ceiling (where the fire alarm should be), bugs everywhere, gunk on the bed and walls, numerous stains on the furniture. When I asked the older lady to switch rooms, she said they were at capacity. I then brought up the room she was refusing to cancel for us and at that point she started threatening to call security on me and have me removed from the property, which wouldn’t have been bad if I wasn’t celebrating a loved one. Also a horrible mildew smell through the whole facility.
Veronica
Everything was great. We just were put by someone who had a dog. And it barked when we made any movement going in and out.
KIMBERLY
The hotel was old and the furniture in the room were old, carpet was old and dirty and the floor lamp did not have a light bulb, the window had a crack in it, and there was no ironing board in the room. I suppose the front desk lady thought we came to party. I was not happy with my room and called to ask for another room and the front desk lady told me all the rooms looked the same, she was not helpful and she was not nice. I will not stay there again.
Millie
The price was good! The front desk employees were nice, we had a pleasant stay. We did not go to the casino just the Hotel
Anelies
If you want to check in, even an hour early there is about a $40.00 fee. When I travel, I look to see if there’s restaurant on-site and if there’s some type of breakfast. Only thing available is fusion tacos or a Mexican restaurant. There’s no gold dust restaurant or all you can eat buffet. The only other thing I had a problem with is that the water would not heat up in the shower. On the good side, staff were friendly, my mom forgot her toothbrush and they didn’t charge us for it. The room was clean and quiet. Couldn’t hear the dog 2 doors down. Need to update website.
Larry
Enjoyed our stay, very clean
Rhonda
Good stay for the night
Daniel
5
Keith
Very clean room, and was conveniently located for my day trip to Los Alamos and Chimayo.
Maureen
Very quiet and clean hotel. We definitely stay again.
karen
Would definitely stay again.
Brianna
Safe hotel, for a quick stay, casino was dead for a Friday night, but there was Karaoke and the bartender was sweet. Had a nice time for a quick get away
John
Staff was friendly and helpful.
karen
Clean room. Everything is in working order. Staff is very helpful.
Cory
Every was clean and easily accessible. Staff is friendly and courteous….Awesome everything!! Definitely my go to when I’m in the area.
John
The front reception staff was very friendly and informative. Handicapped room was helpful to my wife in a wheelchair.
No liked- 2 nights and room was never cleaned.
No liked- 2 nights and room was never cleaned.
Marc
Nice staff
Location & surroundings
Cities Of Gold Casino
10-A Cities Of Gold Road, Santa Fé, United States
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Cities Of Gold Casino
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