Kona Stay Bicycle Resort

2/10

Poor

01 May 2026

Ronald

Was terrible communication tried to get ahold of them to switch my reservation to correct island. No one got back to me. They still charged me for the stay. Terrible customer service. Would not recommend outrigger. Sheraton on Kauai was way better. Cleaner, amenities were nice. Would highly suggest the Sheraton over any outrigger. They put a bad taste in my mouth will never reserve with them again couldn’t even assist me in switching a reservation to one of their other properties. As well the property on Kauai had flood damage. My room smelled like mold and mildew. The floor was soaked. Terrible experience.

Partner

10/10

Exceptional

01 May 2026

Lynn

Just be aware that this hotel during our stay had 1 expensive restaurant. Nothing within walking distance. Uber was great. They have a shop that sells sandwiches,coffee bar. They are just building a dukes, the adult pool was separate from family pool which was excellent. We are considering planning a family reunion at this hotel. We loved the vibe.

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Chavonne Monique

The property was spotless, I was very impressed. The food was good, the waiters/waitresses were hospitable. Unfortunately, I was charged twice for my meal. It charged to my room and my debit card (I explained I wanted my debit card charged not the card on file for the room). I had to get one of the charges canceled. I was given a resort gift card but when I tried using it, I was told I could not. I have no idea how I’ll be able to use it since it was supposed to be for outrigger locations. Lastly there was a leak in the wall which we went to the registration desk to inform them. The young lady never sent anyone to look. After two hours we called maintenance, the gentleman that answered sent someone. They said we would need to be relocated. They upgraded the room to a suite for our troubles. I truly appreciated that. The pools were wonderful, they even had an adult only side. The views on the property were beautiful. Overall, my mom and I enjoyed the trip, it was quite relaxing.

Family

8/10

Excellent

30 Apr 2026

Sok cheath

Beautiful resort! Close to restaurants! I really love the farmers market that is across from the parking lot. For a 4 star resort, there's no business center. Would be nice to have access to a computer. Lots of parking space. Only negative, check in is slow, probably under staff. Overall our stay was nice.

Partner

8/10

Excellent

30 Apr 2026

Vivek

Unfortunately the infinity pool and the manta viewing decks were closed for construction, but I can only imagine once those are complete this would be one of the nicest resorts on the island. Service was too notch and the grounds were immaculate. The waterslide and family pool were also amazing. The rock/sand in the pool is a nice touch

Family_with_children

8/10

Excellent

29 Apr 2026

Liliane

Nice stay with typical resort amenities.

10/10

Exceptional

28 Apr 2026

JOHN

We just had a amazing vacation at the property. It is one of the best property for your budget. We choose to upgrade the oceanfront room with meal and valet parking. You must do it if you want to enjoy it most. Only one thing turn me down was the walls between rooms are not good enough. I could hear what other room said when they speak big at night. Other than that it was one of my best place to stay.

Family

8/10

Excellent

28 Apr 2026

Brittani

Beautiful hotel. Conveniently close to nightly manta snorkeling, we could walk to the area. Rooms are nice. Showers are good. Only complaint would be that the air conditioning wasn’t the coldest, we had the same issue at another Outrigger in Waikiki

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Stacy

Our ocean view room was very spacious. Pools were great.

Family_with_children

10/10

Exceptional

27 Apr 2026

Connie

Great place to relax and enjoy as a “home base” for seeing the rest of the Big Island.

Partner

10/10

Exceptional

24 Apr 2026

Michelle

Yes

8/10

Excellent

22 Apr 2026

Christina

Overall it’s a nice hotel, only complaint really is we booked a couples massage in the “spa” only to find out the spa is under construction and they just had massage tables set up in a hotel room which we weren’t aware of. We walked around lost for about 15 minutes looking for the spa and even the front desk people couldn’t tell us where it was just that it was in a room. We finally found where to go but we’re super late to our massage so just less time for us. Better communication would have been appreciated.

Partner

10/10

Exceptional

21 Apr 2026

Robert

Pool was great. Didnt have breakfast

Partner

10/10

Exceptional

21 Apr 2026

Diane

Great chef at the restaurant!! And really nice rooms and staff

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Oleksii

Amazing location. Food was surprisingly good. Unfortunately, staff seem to be very overworked.

Partner

10/10

Exceptional

19 Apr 2026

SOUMYA

Pool was great. Hotel layout not so great, there are some inconvenient points making it hard to go around and people need to walk alot.

Family_with_children

10/10

Exceptional

19 Apr 2026

Stephanie Marie

Resort staff was exceptional, extremely friendly. Property was beautiful, great view from King size club room, enjoyed the Voyager 47 package.

Partner

10/10

Exceptional

19 Apr 2026

Lindsey

We really enjoyed it here

Family_with_children

6/10

Pleasant

19 Apr 2026

Masood

No cleaning room in 6day staying in hotel

10/10

Exceptional

18 Apr 2026

Hyun Young

We booked this location due to its proximity to the various snorkel experience offices (e.g., Sea Quest). Being able to walk to the dock (5~10 min) was great given lack of parking near the dock right before Manta ray night snorkel experience. Being able to walk back to the hotel after being in the water was great as well.

Hotel itself had amazing kids pool and separate adult pool.

Overall, I will stay here again if I come back to Kona.

Only minor points:
Night time Manta viewing terrace was under construction.
Pico breakfast buffet could serve better variety for $37 per person.

Family_with_children

8/10

Excellent

17 Apr 2026

Meredith

Love the location, the renovations that are being made are very nice. The pool area/coffee bar/restaurant areas are great. We enjoyed our food from both the restaurant and coffee bar. Our room was fine, but for the price thought it could be a bit more updated. It sort of had a musty smell. Overall, recommend and I’m sure the remaining renovations to the property are going to be fantastic. The view from the check in area is beautiful.

Partner

10/10

Exceptional

17 Apr 2026

ZHE CHUN

Good location, A wide variety of dining options.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Matthew James

The staff (Kai and Sally) were great in dealing with a hiccup. Did a great job in fixing. The resort is in great condition and in the right place to get to every where.

Partner

10/10

Exceptional

16 Apr 2026

Kerry

Great stay loved it

Family_with_children

4/10

Poor

15 Apr 2026

Daniel

I would not recommend the hotel. Had bad water maintenance system. Out balcony was full of water and it was raining inside our room. The service at the bar next to the pool was bad. On the online menu they had fresh cut pineapple and when i asked for it, he just shoved the menu in front of my face. The drinks are bad quality.

Partner

10/10

Exceptional

15 Apr 2026

Dilip

Clean room and staff

Family_with_children

10/10

Exceptional

15 Apr 2026

Christopher

Parts of the property was under construction to repair store damage. It did not disrupt the stay in any way. Pool and rest of the resort was outstanding.

Partner

8/10

Excellent

14 Apr 2026

Caroline J

The hot spa was good, breakfast was outrageous

10/10

Exceptional

13 Apr 2026

Andrew

This is a fantastic place to stay. Great pools, great food, and loved having live-music and a farmer's market on site! I'd definitely stay here again.
It'll be even better when the construction (Duke's bar, and Spa) are finished!

Partner

10/10

Exceptional

12 Apr 2026

Hanna

Very Pleasant, professional, helpful and accommodating staff!

Family_with_children

10/10

Exceptional

12 Apr 2026

Briana Lyn

The kids loved the pool, the food was amazing and the staff is so helpful and kind.

Family_with_children

10/10

Exceptional

10 Apr 2026

Rhonda

One of my favorite properties to stay at

Family

10/10

Exceptional

09 Apr 2026

James

The club 47 was definitely where it was at! We enjoyed our honeymoon stay. Also definitely need to do the night manta Ray tour that originated right there from the outrigger. We had the time of our lives!

Partner

10/10

Exceptional

08 Apr 2026

chao

The location is good and the manta rays are super fun to watch, But there are so much ants in the room and the cups are all unclean

Family_with_children

8/10

Excellent

08 Apr 2026

Rocky

Great mid level property.

Partner

10/10

Exceptional

07 Apr 2026

Yesenia

The view from my room was breathtaking. I liked the night music entertainment and all the cool programs they plan for all the guests.

Family_with_children

8/10

Excellent

07 Apr 2026

Nicole

Hotel was good for our needs. Not fancy but clean and

10/10

Exceptional

04 Apr 2026

Darcy

We enjoyed our stay. We stayed for a week. We did not rent a car and were fine without one. We could walk to a nearby plaza where there were restaurants and a grocery store. We took two snorkeling tours that departed right off hotel property. We enjoyed Tuesday food truck night and the Farmers Market. The pool was nice and the kids liked the slide. Some renovations occurring. The game room was closed. There is a bus from the plaza that takes you into old Kona Town where there is night life and lots of stores and restaurants. This hotel worked out well for us. On checkout day we didn’t fly out until late evening and they stored our luggage so we could enjoy an additional day in the area.

Family_with_children

10/10

Exceptional

02 Apr 2026

Kyle Wayne

Pool was great and the rooms were very clean.

Family_with_children

4/10

Poor

01 Apr 2026

Bindi

I'm confused about how this resort is rated 4 stars. The rooms were poor, the bathroom quality was below average, and the shower had little pressure. I wouldn't recommend or pay for a stay here.

Family_with_children

10/10

Exceptional

01 Apr 2026

Chiang

Beautiful facility

Family_with_children

10/10

Exceptional

31 Mar 2026

David

Great time, friendly staff.

8/10

Excellent

31 Mar 2026

Mark

Overall, we had a nice stay and would stay there again, assuming the price doesn't rise any further. NOTE: We had $120 per day added to our bill for resort fee and LOTS of taxes. Stayed in an oceanfront club room. Room was spacious, renovated fairly recently, clean, and had a great view. The room, as did the whole resort, showed its age with the concrete walls and lanai. The plumbing was noisy when the shower was on in the room above.

Partner

10/10

Exceptional

31 Mar 2026

Andrew

Great location, excellent amenities and whilst the dining options are limited its location means it is only about 15-20 minutes drive from ple ty of other bars and restaurants.

Partner

10/10

Exceptional

30 Mar 2026

Jinesh

Perfect location. The pool was nice, and the slides were a hit with the kids.

10/10

Exceptional

30 Mar 2026

Zhengjian

Everything is great, except for the room’s poor soundproofing.

Friends

6/10

Pleasant

29 Mar 2026

Seungkeun

Check-in was smooth despite a system issue, and I didn’t have to wait long. However, my room had a very strong sewage smell. I initially thought the smell would go away, but it didn’t. I also noticed the carpet was wet. At first, I figured they might have just cleaned the carpets, but considering the severe odor, that clearly wasn't the case. It became obvious the room had suffered some sort of water damage. Given this condition, it’s highly likely the hotel management was already aware of the issue. I couldn't help but feel they shouldn't have assigned or sold this compromised room in the first place. I contacted the front desk, and while they responded quickly and the room change was handled efficiently, the initial experience was quite unpleasant. Aside from that, the facilities were acceptable considering the building’s age.

Family_with_children

8/10

Excellent

28 Mar 2026

Keely

The surrounding area was very beautiful. The hotel itself was under some renovation, which I understood Will booking. I was not aware that they would close the coffee bar. The second day we were there, which was unfortunate. I did appreciate that the store had some grab and go meals I do wish, however there was more access to a variety of foods, especially for those with allergies or dietary restrictions. They may find the area limiting upon arrival at the hotel given its location, we immediately decided to head back to the airport to rent a car as we realized it would be un feasible to navigate the island the way we wanted to without one the hotel does, however have the ability to arrange tours if that is something you wish to partake in instead of self navigating . The pool facilities were very clean and well maintained however, there was lots of area on the property where amenities could be placed. Those locations were unfortunately being utilized for storage during their renovation.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Connie

Great breakfast - beautiful location

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Shastein

My family of 7 plus our little dog had a great time at the Outrigger in Kona. 2 nights werent enough though. Pools are family friendly, rooms were clean and the staff a super friendly and helpful.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Dayami

Beautiful hotel. Great and friendly staff. Clean rooms. Everything was great

Friends

10/10

Exceptional

25 Mar 2026

jing

Very Close to manta rays tour which mostly people would like to take. The swimming pool is closed late which is good for kids to play with.

Family_with_children

10/10

Exceptional

24 Mar 2026

Brett

Room was modern, clean, and spacious. A/C could’ve been better. For some reason it got really hot in the room at night. The pools and hot tubs were very nice. The pool was pretty cold though. They have a nice little kids pool area with a gravel bottom that is pretty unique. Breakfast at Piko was good. Lunch at holua was good as well.

Partner

10/10

Exceptional

24 Mar 2026

Katherine

great for 2 families that came together.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Denise

Was a ok experience. No great restaurants there main restaurant closed. Did not say b4 booking. Hot tub only on family side always over crowded . Should have another on adult side. Rooms ok nothing special.

Partner

10/10

Exceptional

24 Mar 2026

Joseph Edward

Overall great stay. Recently renovated rooms, amazing ocean views, and peaceful location away from the more touristy area of Kailua-Kona. Breakfast was tasty at their Piko restaurant. We didn't have a chance to get dinner there during our short stay, but the menu looked good. Keauhou shopping center is about 6 minutes away, so if you need to run to the store, you don't have to go far. There is also a small store on site at the hotel with some clothes and snacks. There are also some nice walking paths on the hotel property with some beautiful landscaping.

Family

2/10

Poor

20 Mar 2026

Zishan

The front desk overcharged me when checking out and was super rude when sorting it out. I confirmed every single expense and credit one by one, did the exact calculation right in front of the lady, and the lady kept saying my calculation was wrong. Finally, someone else came to help and sorted it out.
NO APOLOGIES at all the entire process. She made me feel it was my mistake not theirs. Front desk assistant should at least graduate from elementary school to do simple math.
The elevator close to parking lot was very stinky. Room was with carpet so smelt wet during rainy weather.
Will never come back again to this property! So disappointing.

Family_with_children

4/10

Poor

16 Mar 2026

Terence

Great property, beautiful pool, areas of the complex were empty. - Just hope they do not put you next to an area that is under construction. Checked in for three nights. Literally next to construction happening between 9 and 5 am. Not just banging, but pretty much non-stop hammer drilling the entire day. When asked for a chance to move, was told nothing is available. Why would you put a customer literally one floor above the work area? No discount offered no other sorry offered - full price. If it was not prepaid i would have left.

Partner

8/10

Excellent

15 Mar 2026

Valli

Ocean view from balcony. Clean room. Pool very inviting with 2 hot tubs. Water slide I didn’t try. Lovely property to walk around too. Meal choices were limited menus but sufficient.

Partner

10/10

Exceptional

14 Mar 2026

Virginia

I really enjoy this place ❤️

Family_with_children

8/10

Excellent

14 Mar 2026

Timothy

Yes

6/10

Pleasant

13 Mar 2026

Richard

The ocean was visible from my room which was the best part of the room. The toilet creaked and the seat would slide off. The tub needs to be redone. During the daytime I was inside the room there was slow construction going on for the new restaurant. My stay was not relaxing because of the constant noise. Apparently this hotel has been under construction for years so this is a constant issue if you want daytime quiet. The food options here are lacking and over priced. Once Dukes opens it’ll be an improvement. Kids running around the slide area without parental supervision. I got food poisoning from the main restaurant here my first night. The stores here are double the cost of what you can get at the local market or ABC store. That’s a big convenience fee. I unfortunately met a few unfriendly staff. There is no access to the beach from this hotel. I would not recommend staying here.

Family

10/10

Exceptional

10 Mar 2026

Ammie I

Loved everything about our stay

Family_with_children

6/10

Pleasant

09 Mar 2026

Geoffrey

The pools were very big and nice, but that is because there are no useable beaches any where close to here. The poolside restaurant is nice and affordable, however, it gets really busy, because it is the only reasonably priced option available. The Pico restaurant is the only other option, and it is severely over priced for what you get, and thus why it was never very busy. There are no other dining options within walking distance (within 1 mile). You need a car or other transportation to get anywhere. Since we were there only 3 days, no regular room cleaning, even though we could have requested it if needed. The room was recently renovated nicely, but walls and windows are paper thin, and had loud neighbors the first night (teenage kids)

Partner

10/10

Exceptional

09 Mar 2026

Richard

Great view, needs updating

10/10

Exceptional

08 Mar 2026

Cathleen

Beautiful view of the ocean from our room. Room was large and perfect for our family of five. Voyager 47 lounge access was so helpful and convenient for our family. Clean room and property. Kids enjoyed the pool and water slide.

Family_with_children

8/10

Excellent

08 Mar 2026

Gerald

Wonderful ocean view room and facility layout. If felt very exotic. The only improvement I could ask for is a bed higher than just below my knees and overly soft. But then, I’m in my 70’s, so everything is subjective.

8/10

Excellent

07 Mar 2026

Heather Lynn

Great place to stay. Restaurant was great, pool was wonderful. Rent a car- you will need one to go anywhere.

Partner

8/10

Excellent

04 Mar 2026

Daniel

Clean room, amazing views! Karen was kind to upgrade our room and house keeping was on top of it! (:

Partner

8/10

Excellent

03 Mar 2026

Richard

We really enjoyed our stay. The staff is amazing. Aunt Pua at the Voyager 47 Club is the sweetest hostess ever. Great views of the ocean and bay. We did have an issue with no hot water and they resolved the issue promptly. We’ll be staying here again. Thank you for all great service and memories

Family

8/10

Excellent

03 Mar 2026

Hamza

The only thing I truly liked about the Outrigger was the view from the room — it was beautiful. Unfortunately, everything else about the stay was disappointing. The patio outside the room had hair all over it, which made it feel like it hadn’t been properly cleaned. On top of that, there was construction happening directly below our room that started around 8 AM and woke us up. It completely ruined the relaxing atmosphere you expect when staying in Hawaii. Overall, not the experience we were hoping for.

Partner

6/10

Pleasant

25 Feb 2026

Farah

Room was adequate. Balcony furniture wasn’t clean, bathtub was a bit worn, didn’t have backup on facial tissues or enough coffee and tea. Grounds were beautiful and well kept. But the main issue was at the overpriced breakfast, my husband was told he could not have a refresh on his coffee without paying for another cup. Wanted to charge $10 a day to use a microwave. Parking our $100 per day rental car was $30 a day! Looks like Hawaii is unaffordable for most.

Partner

4/10

Poor

22 Feb 2026

Cortney

Hotel was overbooked, and we were given a downgraded room. Room was musty, poorly updated, no hand soap. The hotel was not very clean overall (art installation in lobby was so dirty it looked like it had been over a campfire) Was not giving “resort & spa”

Partner

10/10

Exceptional

20 Feb 2026

Michelle

We love the outrigger we stay here every year two weeks at a time the property is gorgeous and well maintained rooms are spacious views are incredible. Staff is helpful. Maids are wonderful.

10/10

Exceptional

20 Feb 2026

Jamie

The view!!! We were in the manta 1 building and it was incredible. Really made the trip.

Partner

10/10

Exceptional

20 Feb 2026

Jason

This place is fantastic! It's clean, great food, friendly staff. Very accommodating. There's a farmers market right at the hotel several days during the week.

Family_with_children

10/10

Exceptional

18 Feb 2026

Ryan

Great room, great staff

10/10

Exceptional

17 Feb 2026

Patrick

Great room and loved pool area

10/10

Exceptional

17 Feb 2026

Thomas

Fabulous facility. Unbelievable view from our room, with waves crashing below us.

Partner

10/10

Exceptional

15 Feb 2026

SHARON

Staff was wonderful. Room service was spectacular . Was a wonderful experience .

2/10

Poor

14 Feb 2026

Maraea

I prepaid for a King bed with oceanview for my honeymoon. I got a 2 full bed room and slept in separate beds during my stay. No refunds or upgrades. Received $100 deduction on hotel fees but still paid for hotel fees and $30 per day parking. Lise, a hostess at the restaurant, was discriminating and served others in front of me even though I made reservations. I arrived early and was told to wait 6 mins because that was the exact time- then she took people with no reservations. After I waited 10+ minutes, past my reservation time, I asked her if my table was ready (a table for 1). She looked at all the empty seats and said I'd have to wait a bit longer for the waiter- even though she literally took people with no reservations. I walked out because of her treatment.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Ron

The room was beyond fantastic, great view, very roomy and extra clean all the time. All the employees were very helpful and friendly. Kevin at the pool bar gave great information about local hot spots and restaurants, he is an exceptional employee. The valets were very helpful too.

Leisure Partner

6/10

Pleasant

13 Feb 2026

Kary

Overall, the hotel was nice. But the rooms were sparce and dated. Lots of open space, but not functional. I couldn't access towels as they were not in the bathroom. Just not a good flow. Also, there was construction going on, including a jackhammer, very near our room.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Fredie

Best hotel room I've ever stayed in

Partner

6/10

Pleasant

09 Feb 2026

Susan

Room was okay,

4/10

Poor

09 Feb 2026

brooks

Rooms were spacious and clean, the maids were friendly and very sweet. Arrived Sunday, room #1, was comfortable, quiet with a great view of the bay and ocean. Monday morning 9:30 am we returned to our room with unbearably loud jack hammer noises & construction right underneath our accommodation we complained & were moved to a handicapped room #2, on the 7th floor of another wing of the hotel over looking the parking lot & the entrance to the hotel with service truck noise etc. First morning in that room some cookies on the table were \"covered\" with ants, we reported and asked for another room. Room #3 first floor facing the kids pool, great view with constant all day pool noise, we love kids but not what we had in mind. We gave up. The water in the morning had to run for 45 minutes to get hot for a shower, we had to buy our own hand soap and shower soap, they supplied something in a tube for hands and the shower gel was slimy and hard to wash off. We will not be back.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Myroslav

Best view

Leisure Family

8/10

Excellent

07 Feb 2026

William

The staff was very courteous and helpful. The room was comfortable and clean.

Leisure Partner

4/10

Poor

06 Feb 2026

Erika

The slide was to sticky

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Megan

Very kind staff who provided us with complimentary parking. We also chose late check out which was a great option. Very spacious and clean rooms and awesome pool!

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Curtis

The room cleaners were outstanding. The property is run down, although construction is underway to improve it. The views were incredible and the room was very spacious. The location is remote and not walkable to anything. The food was awful at every meal — breakfast, lunch, and dinner.

Leisure Friends

8/10

Excellent

04 Feb 2026

Craig

Room was clean and updated. Main restaurant is under construction, so pool bar and breakfast patio only for food. Staff was very friendly and efficient.

Leisure Partner

10/10

Exceptional

03 Feb 2026

David

Excellent room. Well maintained and great view. Staff was courteous and professional. Nice pool bar with variety of drinks and good food. Well equipped fitness center. Would definitely recommend staying there.

Leisure Family

10/10

Exceptional

03 Feb 2026

Al

Amenities. Staff and room cleanliness were great!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Jacqueline

Spotless room, amazing room service and hospitality. The staff was very knowledgeable and outstanding professionalism. I would recommend this place to any person that’s looking for a comfortable and safe place to stay while vacationing in Kona.

Business Self

10/10

Exceptional

29 Jan 2026

Stephon

great

6/10

Pleasant

29 Jan 2026

Marianne

The room was not cleaned a few days. The hot tubs were broken. No internet available. Property under construction

Leisure Friends

6/10

Pleasant

29 Jan 2026

Ron

Our room wasn't ready when we arrived. We were assigned a different room that apparently was not totally prepared: no soap, shower gel, etc. That was disappointing. The man at the front desk was feckless in terms of getting housekeeping to commit to finishing the room on day two.

Leisure Family

10/10

Exceptional

28 Jan 2026

Edward

Thank you!

6/10

Pleasant

27 Jan 2026

Regina

Poke restaurant dirty, staff seems to be either lazy or don’t care about service. Except for Randy !

Friends_and_family Family