Four Points By Sheraton Rizhao

6/10

Pleasant

15 Jun 2026

Lindsey

This was our first time staying at this hotel. The front desk staff informed us about the $50 deposit but did not explain any other fees or hotel policies. After we received our room keys, we were told that breakfast was not included and that an additional fee would apply. We felt the communication during check-in could have been clearer and more courteous.

Partner

10/10

Exceptional

15 Jun 2026

Michael

Have stayed several times for dr appointments at the VA for family members, and the property is handicap friendly

Family

10/10

Exceptional

13 Jun 2026

Jamie

Nothing to add to the stay hotel was nice and clean

10/10

Exceptional

13 Jun 2026

Karl

Very comfortable. Friendly staff.

10/10

Exceptional

10 Jun 2026

Shawn

It was a great stay. Clean

Partner

8/10

Excellent

10 Jun 2026

Michael

Nice clean rooms. Staff was helpful but the front desk seemed busy and had to wait. Nice pool and gazebo with gardenias in the back as well as a wooded walking path behind the property. The path had a pond with geese and herons.

Partner

10/10

Exceptional

08 Jun 2026

Richard

Great place very clean and quiet

Self

8/10

Excellent

07 Jun 2026

Ralph

Clean and accommodating

Self

10/10

Exceptional

07 Jun 2026

Denise

The hotel and their staff was great, the only thing I was disappointed in was that night I went to the dining room to order dinner I ordered for myself and grandson then asked if they would fix my husband a grilled cheese he has cancer so a grilled cheese is about all he can tolerate and and the waiter went to ask the cook and they said NO, so I canceled our order . It doesn't take 5 mins to throw a grilled cheese sandwich together. So i Went to Apple Bees and asked them if they would he said thats something that's not on our menu. But we will certainly do that for you and gave it to us free of charge. So if you stay at four points I suggest you eat at Apple bees next door great food and very accommodating. Other then that the hotel was great.

Family_with_children

8/10

Excellent

02 Jun 2026

Yong

Free parking was nice

Self

10/10

Exceptional

01 Jun 2026

Marco

One of the very few places that delivered just like the description of the app. Nice choice. 👍

Pet

10/10

Exceptional

28 May 2026

William

I am a fan of Sheraton Hotels

Self

8/10

Excellent

25 May 2026

Myra

Location to event attending.

Family_with_children

10/10

Exceptional

25 May 2026

Jennifer

Room was clean and comfortable; check-in was easy and the staff were friendly and professional.

4/10

Poor

20 May 2026

ernest

I stayed in the room. They had a bed that was worn out. The bed is completely worn out and should be replaced immediately. I informed the people at the front desk and they like me like I had lost my mind if you stay in room 223 just know the bed feels like a bed it’s been in someone’s house for 25 or 30 years. Please replace the mattress.

8/10

Excellent

17 May 2026

Katelyn

It was a good spot to stop and spend the night during my travels

Partner

10/10

Exceptional

16 May 2026

ernest

Hotels, beautiful located in a very nice area and the people are very nice. I happen to get a room that overlooked all of the air-conditioning units because that book for Hotels.com and they gave me a very undesirable room.

Partner

8/10

Excellent

15 May 2026

Felicia

It was a nice area. Check in was nice and quick. The parking lot could use one more light in case you get in late and have to park all the way in the back. My bathroom could have used a little more detail when it came to cleanliness but overall it was a good stay and decent hotel.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Paul

This is one fantastic place to stay. The hotel was clean and the food fabulous

Partner

8/10

Excellent

10 May 2026

Simon

Margaret at front desk was very friendly and helpful. All else was great. Quick but pleasant stay. Will return on return home.

Self

8/10

Excellent

09 May 2026

John

Hotel was in a good location and clean. Has a bar and food. Other restaurants near by

Self

2/10

Poor

08 May 2026

Merritt

Parking felt good but got no sleep for the work trip because of the pageant going on very loud place would not recommend staying here again

Partner

10/10

Exceptional

07 May 2026

Tsion

B

10/10

Exceptional

03 May 2026

Michael

Everything was great except the pool was dirty. Needed to be cleaned better

Family_with_children

6/10

Pleasant

03 May 2026

Mohammad

Very basics hotel. Stayed 2 nights room was clean and bed was comfortable. One Complimentary small water bottle was given for a couple on first night only . No water fountain was available . I don't think i am going back .

Friends_and_family Family

10/10

Exceptional

01 May 2026

Darryl

Everything. It is top of list in places I'll stay in richmond.

Partner

10/10

Exceptional

01 May 2026

Sneha

Everything was great

Partner

8/10

Excellent

27 Apr 2026

JESSICA

Poor water pressure and shower head, but otherwise very nice stay.

Family_with_children

10/10

Exceptional

24 Apr 2026

Kelly

Hotel was nice

Self

10/10

Exceptional

18 Apr 2026

William

Very well appointed and spacious rooms for business travel. Convenient location for restaurants and shopping if needed. I did not use their restaurant and lounge area but it looked very nice and is convenient for those not wishing to get back into their car.

Will certainly stay here again during my travels!

Self

8/10

Excellent

17 Apr 2026

MICHAEL

My day was good, friendly staff, clean hotel room no complains here

10/10

Exceptional

14 Apr 2026

Laura

Excellent hotel and prime location. We loved the pool. Will definitely come back when the outdoor is open as well. Very comfortable bed and shampoos smelled amazing.

Family_with_children

10/10

Exceptional

12 Apr 2026

Leah

Yes

10/10

Exceptional

11 Apr 2026

Cadette

Room was clean, we got the lake view and it was amazing. There’s absolutely no complaints. I’d definitely stay there again if I’m in the area again.

Partner

10/10

Exceptional

08 Apr 2026

Dot

Clean, comfortalble, nice staff

10/10

Exceptional

05 Apr 2026

Catherine

I was attending the VPMIA conference and was treated really well by the staff. Everyone at this hotel was friendly, polite and just all around \"good people\". The food was great and my room was super quiet.

10/10

Exceptional

03 Apr 2026

Lynn

This hotel is always immaculate. The staff are very welcoming and professional. This is the only place I stay in the Richmond area

10/10

Exceptional

30 Mar 2026

Crystal

It was an older hotel but they kept it very

10/10

Exceptional

26 Mar 2026

jeanette

Very comfortable

8/10

Excellent

25 Mar 2026

Leticia

The hotel was very comfortable and clean. the staff was always helpful especially the restaurant staff.

6/10

Pleasant

24 Mar 2026

Megan

Rooms had issues. Toilet was really loose, shower kept clogging. I’m not a complainer so I dealt with it. But not worth the price for the stay.

4/10

Poor

23 Mar 2026

Sabrina

Disappointed that I paid more than what was promised through Expedia. No receipt provided by the staff. No cameras on the property where it matters most. For instance in and out of the elevator none in the elevator or hallways. It’s a glorified old holiday inn.

Family

10/10

Exceptional

10 Mar 2026

Les

Clean rooms, comfy bed.

Family

10/10

Exceptional

10 Mar 2026

Ashlea

Staffing was pleasant and helped whenever we asked.
Clean room.

Business Friends

8/10

Excellent

07 Mar 2026

RITA

Air Conditioning was working excellent; lake view was amazing. the only thing is the sheets and pillow case. they were dirty (like old rusting metal that was wash with it). I asked for it be changes but it was not until I met the housekeeping supervisor Romona. she was excellent and got my pillowcases and bed sheets change immediately. I enjoy my stay especially the walking distance to Applebee's. which had excellent food. my only recommendations are to check the room and inspect the pillowcases, bed sheet before renting to anyone or the person check in.

Partner

8/10

Excellent

26 Feb 2026

Chris

Clean room, friendly staff.

10/10

Exceptional

18 Feb 2026

Eileen

Friendly helpful staff who when I asked about a place to walk pointed me to a lovely pond behind the hotel with many birds, a surprise treat for a hotel on a major road.

10/10

Exceptional

16 Feb 2026

kevin

Yes yes

Partner

10/10

Exceptional

10 Feb 2026

Darcy

Everything was great. Parking lot a bit icy near entrance, but other than that, great stay.

Leisure Family

2/10

Poor

04 Feb 2026

Khaled

Heater wasn’t working almost froze there!

Business

10/10

Exceptional

04 Feb 2026

Michael

My room was clean, the breakfast was good, the coffee fine. Had a great stay.

Friends_and_family Friends

8/10

Excellent

04 Feb 2026

Stephanie

Nice staff

Business_and_leisure Partner

10/10

Exceptional

29 Jan 2026

Maggie

Great room. Nice view. Clean and quiet. Would stay here again.

Friends_and_family Family

4/10

Poor

28 Jan 2026

Duane

Our stay was to avoid loss of electricity at home for a snow storm with possibility of ice. With no generator, we thought we should stay at a hotel for a few days. Our room had a faulty thermostat, which left us mostly cold. The heat would come on for a short while and go off. The second day we decided to use the restaurant for our evening meal. Not only was our room not warm, but halls were ice cold. Downstairs wasn't much better. The restaurant was ice cold. We ordered our food around 6:00 PM. There were linemen staying there waiting for the storm. A lot of them were eating there also. As we were waiting for our food, we noticed alot of them came in after us and were getting their food before we were. It was about 8:00 PM by the time we got our food. 2 hours, who has to wait that long at a restaurant to get food. We decided that they were catering to the linemen, in fact one lineman told us that it wasn't right. We were frozen about that time so we took to go so we could eat in our room, which was somewhat warmer. In the middle of the night about 5:00 AM we decided to get our things together and go home as the temperature in our room had gone down to 68 degrees. The ice storm didn't materialize, so decided that was the best option. I can honestly say this was the worst hotel stay we have ever had in our 60 years. All I can say is I would never choose this hotel or would never recommend it to anyone.

8/10

Excellent

18 Jan 2026

Caroline

My husband and I had a good stay. The staff members were very friendly and helpful. The only 2 cons I had was the room could have been cleaner and the shower water pressure doesn’t get hot. If you don’t care for hot showers, then you’ll be fine. Overall, the bed was comfortable, checking in and out was smooth, parking was free, loved the convenience of restaurants and shopping center. We would stay again.

Leisure Partner

2/10

Poor

16 Jan 2026

Jeanna

It says that there’s a shuttle there is no! It says that there is a buffet breakfast. There is no buffet breakfast.!!!! I asked for some better pillows. All I got was more really crappy heavy flat pillows. The room was ridiculously small and I had to ask for extra toilet paper. Now the staff was very nice. I have no complaints about the staff, but the pictures and the actual quality of that hotel is very misleading and is what I consider false advertising.

Business_and_leisure Self

8/10

Excellent

07 Jan 2026

Les

Stayed a weekend visiting family. Overall very good. Disappointed with the indoor pool temperature, very cold and not much heat in the pool space. Also, shower in the men’s room did not work, control handle broken off

Leisure Family

8/10

Excellent

06 Jan 2026

Thomas

God stay

8/10

Excellent

05 Jan 2026

Sam

Room clean, staff was pleasant

Self

10/10

Exceptional

02 Jan 2026

Joseph

Room was clean and comfortable, and the staff was amazing. The receptionist A+, housekeeping A+, restaurant staff and food A+ and the manager was awesome.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Raymond

Yes

Leisure Family

10/10

Exceptional

12 Dec 2025

Alexandra

Excellent stay

Leisure Friends

10/10

Exceptional

09 Dec 2025

Kenneth

So very clean and comfortable. The staff is outstanding.

Leisure Family

10/10

Exceptional

03 Dec 2025

Annette

Very friendly staff and clean

Business Family

10/10

Exceptional

01 Dec 2025

Garfield

Great check in and wait staff.

Only complaint is the water pressure on the bath is really bad

Leisure Self

4/10

Poor

01 Dec 2025

Larry

Barking dogs...night and day. Staff refused to do anything.

10/10

Exceptional

29 Nov 2025

Frank

Friendly staff, clean accomodations, comfortable bedding.

Partner

10/10

Exceptional

25 Nov 2025

Clinton

Yes, clean room and staff.

10/10

Exceptional

24 Nov 2025

Nancy

The guy at registration was great, Room was very clean, comfortable bed.

Business Self

10/10

Exceptional

10 Nov 2025

Julia

Very clean and friendly staff. Nice amenities and the room so comfortable

Leisure Family

8/10

Excellent

05 Nov 2025

BARBARA

The room was clean, and the staff was very courteous and helpful.
However, $17.00 for breakfast was kind of expensive, although there were so many other food places close by.

Business Family

10/10

Exceptional

05 Nov 2025

Ashley

Very clean and updated , staff was friendly

Leisure Partner

10/10

Exceptional

22 Oct 2025

Melissa

Hotel staff was very nice and helpful

Leisure Family

10/10

Exceptional

10 Oct 2025

David

Enjoyed my stay here every time. Very accommodating and always clean. Friendly staff and restaurant is great!

2/10

Poor

09 Oct 2025

Trevor

Downstairs lobby and bar area were nice. The staff was also very kind. Lobby area Nothing special but certainly not a problem.

I was not happy with my stay overall though. I moved to a different hotel the second night and paid extra money not to stay at this hotel. My room smelt like mold/sewage the entire time and the doors/room were in really poor condition for the price I paid. Shower water smelled like sewage as well.

Business Self

8/10

Excellent

29 Sep 2025

barbara

The room is very clean and new feeling I didn't realize you could only walk to one restaurant here, which is Applebees.
The room was very nice , the lobby and the downstairs restaurant could use some help from a designer. The furniture is cheap looking.

10/10

Exceptional

28 Sep 2025

Colleen

Very clean rooms. Staff was kind and helpful.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Susan

Our room was in great condition, with updated bath. We stayed only one night so free, convenient parking and safe area were important to us.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Christine

Pet friendly, inexpensive, clean and confy

No issues. Would stay here again. Clean, comfortable and pet friendly. Good price.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Scott

Courteous and friendly staff, clean room, quiet at night

Partner

10/10

Exceptional

11 Sep 2025

Les

Nice property. Safe area, close to everything

Leisure

10/10

Exceptional

07 Sep 2025

Henry

Great in a pinch

This was an amazing stay with great customer service

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Rob

Business Friendly

Business_and_leisure

8/10

Excellent

27 Aug 2025

Robert

No Complaints.

8/10

Excellent

20 Aug 2025

Min Jeong

Staffs were all so nice and friendly and helpful but overall the property is old

Leisure Family

8/10

Excellent

18 Aug 2025

Tracy Ann

Great hotel with good location. Stayed from Friday to Tuesday, buffet breakfast was provided over the weekend, which was nothing special, the usual continental breakfast. However during the week breakfast was made to order, it was delicious, and so was dinner. All staff was friendly. Unfortunately, the last night we found a roach in one of our rooms 😩, so I had to deduct a star! Despite this, our overall stay was good.

Leisure Family

10/10

Exceptional

16 Aug 2025

Shamera

Excellent!!

Business Family

10/10

Exceptional

30 Jul 2025

Richard

Safe and Quiet Environment

6/10

Pleasant

29 Jul 2025

Timothy

When I got to my room there was a picture that fell off the wall and sitting on the stand informed the front desk no one came to fix it just a hole in the wall with a picture used to be

8/10

Excellent

26 Jul 2025

John

Great hotel
Not so great neighborhood

10/10

Exceptional

21 Jul 2025

Nicole Marie

The front desk staff was exceptional and very helpful. The breakfast buffet was great value and the waiter working there took great care of us. The pool facilities were nice, as was the gym and the parking lot was massive. Plenty of spots with a lot of convenient restaurants and stores in the area.

Leisure Family

4/10

Poor

20 Jul 2025

Christopher

The room was really clean, and I loved that it had a small pantry so you could buy a midnight snack without having to go to the gas station. The indoor pool was the main reason I booked this hotel, but it was closed while I was there, and the outdoor pool was filthy and had frogs in it. Perhaps you could let guests know that amenities are unavailable at that time before they make a reservation.

Partner

8/10

Excellent

19 Jul 2025

Barbara

Noisy

Business Family

10/10

Exceptional

17 Jul 2025

Robert C

Very clean and outdoor pool. Close to nice places to eat and antiquing. Staff was loud in mornings in hallways. That was a problem after repeatedly telling them to be quiet.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Blaire

Other than the leaking that occurred due to the excessive amount of water that came from the massive rain storm it was great!

Leisure

10/10

Exceptional

11 Jul 2025

Deidra

The front desk staff was so friendly and all of the employees in the restaurant worked really hard. My only qualm would be to consider using real silverware for breakfast.

Business

10/10

Exceptional

10 Jul 2025

Katie

Nice hotel

Great stay

6/10

Pleasant

10 Jul 2025

Dina

Old facility. Noisy all around. Loud people and pets.

Leisure Family

4/10

Poor

06 Jul 2025

Dipesh

Not that Great as a Name

Business Family_with_children

10/10

Exceptional

04 Jul 2025

Tanyal

Short Stay

My experience from check in to check out was seamless. The Entire Staff was friendly. Will definitely be my choice as well as family and friends. To the staff continue providing great customer experiences.

Friends_and_family Family