Name: Pontefino Hotel
Address: Governor Antonio Carpio Road, Barangay Gulod Labac, Batangas City, 4200, PH

2/10

Poor

06 Jul 2026

Regina

Dirty rooms

Family

8/10

Excellent

18 Apr 2026

Bart

People working there are top notch great pool area some of the things there are a little tired and need some TLC

Partner

2/10

Poor

01 Mar 2026

Ricardo B

Staff were helpful and courteous.

Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean.

No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away.

Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management.

Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.

Partner

6/10

Pleasant

27 Dec 2025

Femia

Room are not very clean, staff wre

2/10

Poor

15 Dec 2025

rajesh

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.

Business Self

10/10

Exceptional

12 Nov 2025

BARTOLOME

room was clean and cozy, staff was helpful, amenities was awesome. worth the price.

-Bartman (San Diego)

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

Paul

Ponthfino Batangas

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Enrico

None.

Self

10/10

Exceptional

14 Jun 2025

Ingeborg

Lovely pool, excellent service and delicious food

Leisure Self

10/10

Exceptional

30 May 2025

Paul

Very friendly Staff and comfortable rooms and large bathrooms

Partner

6/10

Pleasant

05 Jan 2025

Mildred

We've stayed at this property several times and it's time for a renovation. Great location and in house was decent. And there two swimming pools.

Leisure Family

10/10

Exceptional

21 Dec 2024

Samuel

Im on the third floor room and the water flowing to the faucet is too slow.

2/10

Poor

14 Jul 2024

Verified traveler

DO NOT RECOMMEND

The worst hotel experience I've ever had.

I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them.

When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.

The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.

Business

2/10

Poor

03 Jul 2024

Verified traveler

STAY AWAY

The worst hotel experience I've ever had.

I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.

When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.

The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.

Business

2/10

Poor

03 Jul 2024

Verified traveler

STAY AWAY

The worst hotel experience I've ever had.

Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.

When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.

The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.

Business

2/10

Poor

03 Jul 2024

Verified traveler

STAY AWAY

The worst hotel experience I've ever had.

Our \"premium\" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them.

When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.

The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.

Business

6/10

Pleasant

15 Jun 2024

Kate

Bfast buffet was poor choices and it’s expensive.
Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning

Leisure Family

6/10

Pleasant

09 Jun 2024

Analiza

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.

Leisure Family

6/10

Pleasant

08 Jun 2024

Meynard

The room need to be updated

Leisure Partner

8/10

Excellent

03 May 2024

Elisa

Great customer service, great restaurant food assortment

Leisure Family

8/10

Excellent

09 Apr 2024

David

Newer executive suites are a nice addition since our last stay about 10 years ago

Leisure Partner

2/10

Poor

26 Feb 2024

Lynn

The bathroom is old and filty.

Leisure Friends

10/10

Exceptional

17 Feb 2024

Myra

I always recommend Pontefino

Excellent and superb

Self

8/10

Excellent

29 Jan 2024

Jeff

The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.

Leisure Friends

6/10

Pleasant

18 Jan 2024

bobbot

No wash cloth no hand.towels in the bathroom
water pressure is so weak
Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.

Business_and_leisure Family

10/10

Exceptional

02 Aug 2023

NERISSA

I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly

Family

6/10

Pleasant

17 Jun 2023

joseph

I just came back 6-2023.The staff is great.The pools are great.The food good little pricey.The draw back no phones in any rooms to call front desk .Did have a problem with ants many times but they did take care of. Very friendly and helpful. Worth the stay

Leisure Self

2/10

Poor

30 Mar 2023

Emerson

The website photos were promising and the location is great. The lobby entrance is fine. The moment you enter the lift that’s when disappointment begins as you go back in time (70’s or 80’s).The hallway is lined with old, soiled, stained, peeling off carpets at joints. Once you enter the room, you note the dusts all around. Some light switches don’t work. The toilet fixtures are filled with calcium stains noisier than usual. The tiles on the tubs are cracked and almost peeling off.
The breakfast inclusion was decent for the price. One of the staff mentioned the hotel has newer rooms but are more expensive. The room we paid for however dates back two decades. We had been to Italy and didn’t mind the feel of old Italian charm/ experience, not with this one. Highly not recommended.

Business Partner

4/10

Poor

05 Mar 2020

Craig

BUGS DUST BAD HOUSEKEEPING.

Partner

8/10

Excellent

12 Feb 2020

Verified traveler

Friendly staff, hart-warming atmosphere, good ambience

Leisure Friends

2/10

Poor

23 Sep 2019

glenn

Bad Stay

-It was a horrible stay. The toilet seat is sticky and the restroom has foul odor
- the breakfast meal was too dry or too oily
- the worse part is when i arrived around 7pm and the guard told me
to wait until 9pm because there was no parking. When i ventilated the matter with the manager, li and behold, there was a parking for me.
- Your service sucks please improve facilities before you construct an extension of your hotel

6/10

Pleasant

08 Aug 2019

Verified traveler

Nothing in particular . For the money we paid for a suite was very underrated

Leisure Family

4/10

Poor

31 Jul 2019

Lori

Only the lobby and the outside part of the hotel. The rooms needs big time upgrade esp the bathroom. Rooms are expensive but it’s not worth it. Next time will go to days hotel.

Friends_and_family Family_with_children

8/10

Excellent

25 May 2019

Shun Tsai

clean can better.

not good for room have too much mosquito & insect.

8/10

Excellent

17 May 2019

Stuart

Best hotel in the area. Nice spacious rooms and hotel staff all friendly and helpful

4/10

Poor

17 May 2019

Karim husin

Slow and super bad reception services and respon

Reception services extremely bad ...

10/10

Exceptional

02 May 2019

Ronald

it was a great family outing after my sibing's wedding!

Family

8/10

Excellent

27 Apr 2019

Shun Tsai

NA

It overall Normal, but room is new .

10/10

Exceptional

18 Apr 2019

Verified traveler

Big space. Close to SM... need to replace the carpet in hallway ... kinda old

Leisure Family_with_children

6/10

Pleasant

30 Mar 2019

Gokulakrishnan

Business stay

Water pressure and quality of toiletries are not good. Wifi was not speed enough and unstable.

10/10

Exceptional

07 Mar 2019

Verified traveler

Overall, a wonderful experience, great customer service, and beautiful facility. Bathroom fixtures could be updated.

Friends_and_family Family

2/10

Poor

21 Feb 2019

Kenneth

Awful awful awful STAY FAR AWAY

Worst hotel I've stayed at in the Philippines. For the price I paid (125 usd per night totaling 375 usd for 3 nights) you would expect hot water in the room, the food was subpar and extremely overpriced. they lie and mislabel their pineapple juice served with breakfast when really it's just water and drink mix. They charge 320 pesos for any extra guests at the breakfast with no consideration for the fact if they were able to consume the meals on prior days due to limited availability of food. DO NOT PAY FOR THIS HOTEL I WILL BE DISPUTING WILL MY CREDIT CARD TO RECOVER THE OVERPRICED CHARGES.

Partner

4/10

Poor

20 Dec 2018

Dani

The hotel is quite old, however we had the 'privilege' to stay in the newly built part of the hotel. The room was semi clean, you can tell the building quality is rather low especially in the bathroom. The room (Executive Suite) did not have a lot of space for 2 large suitcases. WiFi only in the room and the speed was joke. The pool has no adjacent showers in order to wash of the sweat or chlorine before/after getting in and out of the pool. The breakfast buffet is not a buffet, you have a very small and limited choice, plus you have to pay for coffee? The Restaurant staff was also not particularly friendly. We did not expect much to be honest, but this was far below our expectations, cannot recommend it

10/10

Exceptional

04 Nov 2018

Verified traveler

Stayed in a new executive suite which was very nice. No phone yet but otherwise had everything needed.

10/10

Exceptional

20 Aug 2018

SouthernMiss

I was upgraded to a condo unit and it was really nice and modern and clean. I hope they upgrade the rooms in the main hotel too.

8/10

Excellent

07 Aug 2018

GemmaEbora

Location is good close to everything. Hotel is outdated need renovation

6/10

Pleasant

05 Jul 2018

Wilfred

Good hotel but can be better

Room is old but clean.
Breakfast is simple and nice
Hotel Transportation is expensive for a short distance
Lobby- clean but I saw a crockroch crawling under side table.

4/10

Poor

05 Jun 2018

Vikki

Bath room was not clean, water in the bath tub not draining properly. I just ask for plumber and it took a while to have someone come up to fix it! Still it was not fixed. Breakfast food is mediocre!

6/10

Pleasant

28 May 2018

Verified traveler

Showing it’s age

The room facilities and bathroom are basic and rather old, although clean. The restaurant has a wide range of dishes at surprisingly costly prices. It’s OK but nothing special.

6/10

Pleasant

01 Mar 2018

Ron H

very average

the hotel is in a terrible area. Cockroaches in the bathroom. Toilet didn't flush. Windows are filthy. Ripped curtain. Mattress very poor quality and way too hard. Black mold in the bathroom. Definitely not a 4 star hotel