BB
Bed & Breakfast
BED AND BREAKFAST
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Pomeroy Hotel & Conference Centre
Grande Prairie-AB · Canada
11633 100th StreetView location
8.8/10Excellent1,806 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Pomeroy Hotel & Conference Centre
The total number of guest rooms is 202. Wi-Fi internet connection is available on public areas. The hotel provides 24-hour reception. Communal areas are wheelchair accessible at Pomeroy Hotel & Conference Centre. Clients arriving by car may leave their vehicle at the accommodation's parking spaces.
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With a stay at Pomeroy Hotel & Conference Centre Grande Prairie in Grande Prairie, you'll be in the business district, just a 1-minute walk from Prairie Mall Shopping Centre and 12 minutes by foot from Muskoseepi Park.
This hotel is 1 mi (1.7 km) from Art Gallery of Grande Prairie and 1.2 mi (1.9 km) from Crystal Lake. Make yourself at home in one of the 202 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding.
Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Grande Prairie?
This hotel has 11000 square feet (1022 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Parking height restrictions apply
Noise-free rooms not guaranteed
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-out is available.
-
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Pet fee: CAD 25 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Prairie Mall Shopping Centre
0.1 km / 0.1 mi
Muskoseepi Park
1 km / 0.6 mi
Keddie's Tack and Western Wear
1.8 km / 1.1 mi
Heritage Discovery Centre
1.9 km / 1.2 mi
Centre 2000
1.9 km / 1.2 mi
Crystal Lake
1.9 km / 1.2 mi
Centre for Creative Arts
1.9 km / 1.2 mi
Art Gallery of Grande Prairie
1.9 km / 1.2 mi
Bonnetts Energy Centre
2.1 km / 1.3 mi
Grant Berg Gallery
2.2 km / 1.4 mi
Northwestern Polytechnic
2.3 km / 1.4 mi
Grande Prairie Live Theatre
2.4 km / 1.5 mi
The Great Northern Casino
3 km / 1.9 mi
Gateway Power Centre
3 km / 1.9 mi
The L Spa & Wellness Centre
3.3 km / 2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 202
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Fireplace
- Hotel safe
- Lift access
Show 14 more facilities & services
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Banquet hall
- Conference room
- Meeting room: 5
- Indoor freshwater pool: 1
- TV lounge
- Steam bath
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE AccessibleSINGLE • AccessibleSGL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
SINGLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SGL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO EXECUTIVE KING BEDSTUDIO • EXECUTIVE KING BEDSTU.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
STUDIO EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
SUITE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
SUITE EXECUTIVE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO EXECUTIVESTUDIO • EXECUTIVESTU.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
STUDIO EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: STU.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
Double or Twin Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBT.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE PREMIUM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE PREMIUMQUADRUPLE • PREMIUMQUA.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
QUADRUPLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLUB PREMIUMDOUBLE • CLUB PREMIUMDBL.CB-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
DOUBLE CLUB PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPomeroy Hotel & Conference Centre
QUADRUPLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Pomeroy Hotel & Conference Centre
100
reviews shown
Liam
Great stay
Carina
Spacious and comfortable mattress and cleanliness but the shower head you could not use with your hand, I really miss that. The staff was friendly and welcoming.
Mike
Nice quiet clean hotel to stay at. Rooms are nice and large and are very clean . Staff is super helpful and friendly and the breakfast is better than almost any hotel we have stayed at.
Michael
All was good,
Noticed hot water was intermittent during mid-day at times.
Noticed hot water was intermittent during mid-day at times.
Nnamdi
Room was big and clean
Breakfast was good
Staff were helpful and polite
Breakfast was good
Staff were helpful and polite
Rosario
Staff are so great,breakfast was so fantastic
Roger
Clean rooms staff was helpful Saturday breakfast was good Sunday breakfast was not as good hot tub was great
Dawn
Breakfast was very good - hot foods and continental style. Rooms clean, and staff was helpful and excellent last minute ute check in support appreciated
Julia
The restaurant was a great place to rest and eat after a long drive. Thank you for a great stay
Garry
Great value nice property
April Ann
The best hotel in GP
Wendy
It was a great stay and nice and quiet. The fridge needed a quick clean but it wasn’t too bad. I’d definitely stay again.
Evan
The room was nice but there was a planned water outage that night, we picked a room with a jetted tub at a premium price. However with the water outage we never got a chance to enjoy it.
Tapita
clean place and wondaful staff, but my room was to bright due to the bling not able to close completely.
Kim
Nice pool area and great breakfast. Well maintained hotel. Front staff was offish , bordering rude and housekeeping did a mediocre job. Overall ok. Not sure I’ll stay again though.
Shinder
Staff was flexible with early check in due to my circumstances
Floyd
Bathroom was a bit run down.
Beryl
Loves the breakfast that was included
James
The staff are amazing. The rooms are very clean, and the breakfast is the best in the industry!
Mark
Great hot tub and pool to relax in.
Room was large, quiet, clean.
All amenities available.
Room was large, quiet, clean.
All amenities available.
Alireza
I liked the pool, gym, and the free breakfast!
The blinds were not actually blinding the sun as I couldn’t close them.
Also, all the food I put in my little fridge got frozen. Otger than that, I really liked everything about the hotel.
The blinds were not actually blinding the sun as I couldn’t close them.
Also, all the food I put in my little fridge got frozen. Otger than that, I really liked everything about the hotel.
Angie
Very clean. Quiet and close to the mall. Breakfast was great.
angela
Water temp in shower fluctuated ++ to scalding hot, like we were in an old house and our sibling flushed the toilet.
Nisha
Clean rooms and good breakfast.
Neil
Room was clean and the staff were very pleasant
Keith
I woke up very early morning because curtain was not closed completely.
Breakfast was very good, there were variety of bread, hot things and fruits.
I lost to go to gym, it was difficult to find. And Gym's clock was not accurate.
I wish I had a table for my bag or cellphone at gym.
Breakfast was very good, there were variety of bread, hot things and fruits.
I lost to go to gym, it was difficult to find. And Gym's clock was not accurate.
I wish I had a table for my bag or cellphone at gym.
Mary
The room was incredible, we got a suited room for a very good price. The breakfast was amazing. The pool was a little lame, but to be expected in a high end hotel. Easy to navigate. Friendly and kind staff. Zarah checked us in, she was kid and friendly. Only down side was the push for reviews.
Sergey
Perfect location, great breakfast, clean room and friendly staff.
Bob
Helpful check in. Nice room.
Dean
Clean room & comfy beds. Food was excellent!
Alexandria
Such a lovely hotel, the breakfast was very good, room service was a really wonderful bonus. The pool and hot tub were perfect. Highly recommend
Craig
Clean room and spacious. Staff was excellent
Vernessa
Clean, friendly staff, lots of amenities, restaurants, lounges, close to the mall.
Lindsey
Front desk staff are all so amazing! Always a pleasure staying at the Pomeroy. Beds are super comfy. Close to shopping. The lounge has great daily specials.
Nicole
I love the lounge menu and staff as well as their breakfast.
Pamela
Checking in and checking out was great, staff friendly and willing to go the extra mile. We checked in late and unfortunately housekeeping started knocking on our door at 8 am for some reason- ugh. Room darkening blinds were ripped so wouldn’t close and no bathroom fan which we found odd. Breakfast buffet was okay, the usual, lots of choices. Overall a decent stay
Shelley
Right beside mall very noisy
Ryan
I booked and paid extra for the Executive Suite with the jetted tub because I was staying for a full week on business and expected to receive the premium amenities I was paying for. Unfortunately, my experience was extremely disappointing.
The jetted tub was unusable due to what appeared to be mold and debris throughout the internal piping. As soon as the jets were turned on, chunks of black debris were expelled into the water, making the tub completely unsanitary. This is not only unacceptable for a premium suite but also raises serious concerns about the hotel's cleaning and maintenance standards.
In addition, the walk-in shower had little to no water pressure, making it difficult to shower properly. The refrigerator in the suite also failed to keep my food cold, resulting in all of my groceries spoiling and having to be thrown away.
I reported these issues to the front desk immediately. Rather than acknowledging the problems or apologizing for the inconvenience, the staff member argued with me, even after I showed photographs and video evidence and requested that someone from maintenance inspect the room firsthand. At no point was I offered a meaningful solution, an apology, or any form of compensation.
I specifically chose and paid a premium for this suite because of its advertised amenities, yet I was unable to use them as intended. Given the condition of the room and the poor handling of my concerns by staff, I believe some form of compensation or a partial refund
The jetted tub was unusable due to what appeared to be mold and debris throughout the internal piping. As soon as the jets were turned on, chunks of black debris were expelled into the water, making the tub completely unsanitary. This is not only unacceptable for a premium suite but also raises serious concerns about the hotel's cleaning and maintenance standards.
In addition, the walk-in shower had little to no water pressure, making it difficult to shower properly. The refrigerator in the suite also failed to keep my food cold, resulting in all of my groceries spoiling and having to be thrown away.
I reported these issues to the front desk immediately. Rather than acknowledging the problems or apologizing for the inconvenience, the staff member argued with me, even after I showed photographs and video evidence and requested that someone from maintenance inspect the room firsthand. At no point was I offered a meaningful solution, an apology, or any form of compensation.
I specifically chose and paid a premium for this suite because of its advertised amenities, yet I was unable to use them as intended. Given the condition of the room and the poor handling of my concerns by staff, I believe some form of compensation or a partial refund
Roger
😀
Paul
The hotel was clean and comfortable. Breakfast buffet was great and healthy options. The wifi reception was poor .
Jody
Room seemed clean but was pretty basic for a suite. Bathroom was dark due to poor lighting and shower was cold and had very small shower head. Absolutely no extras in the room like pen, paper, ice bucket or a cloth for the sink.
Pool was clean and good temperature but towels were hard to come by.
Breakfast was just ok and could use more options including healthier options. We found the breakfast ended much earlier than any other hotel we’ve stayed at and the staff really pressured you to leave before the 9:00am and kept telling people it closes soon starting at 25 minutes to 9:00.
Coffee and water in the lobby is not available like typically seen at most hotels. TV options were too limited. No children’s tv channels available.
The experience felt like a budget hotel but the price did not. I would not recommend this hotel.
Pool was clean and good temperature but towels were hard to come by.
Breakfast was just ok and could use more options including healthier options. We found the breakfast ended much earlier than any other hotel we’ve stayed at and the staff really pressured you to leave before the 9:00am and kept telling people it closes soon starting at 25 minutes to 9:00.
Coffee and water in the lobby is not available like typically seen at most hotels. TV options were too limited. No children’s tv channels available.
The experience felt like a budget hotel but the price did not. I would not recommend this hotel.
Linda
It was ok. Clean. Breakfast made up for it. Full bar of hot and cold food.
Dani
The room was great and staff were excellent.. the only negative thing was the parking .. limited space in the front by the main doors ..
Rishabh
First time staying at pomeroy. Good rooms, nice comfy bed n pillows, good toiletries not the cheap stuff that makes your skin feel weird.
location is probably the best in town and hence decided to stay there.
Negative: breakfast timing is a bit too late for working class people. Most hotels have it at 5 or 5:30 tops. Its 6:30 here! Biggest con for me is their Terrible coffee, personally the worst i have ever had anywhere. So I would suggest they look into making it better.
location is probably the best in town and hence decided to stay there.
Negative: breakfast timing is a bit too late for working class people. Most hotels have it at 5 or 5:30 tops. Its 6:30 here! Biggest con for me is their Terrible coffee, personally the worst i have ever had anywhere. So I would suggest they look into making it better.
Xingfei
Nice hotel family friendly.
Justin
Pom Club is great, the shower was awful couldn’t maintain a constant temperature. It was either extremely hot or cold.
Carl
Stay was good, just needed it for the night. Breakfast was quite nice
Nora
I had great service during my stay. The rooms were very clean, the pool area as well. The breakfast was a great spread of anything you could want. Over all great experience. Would do it again.
Ron
Great hotel, staff are excellent, however there are a few things their maintenance staff are failing to properly manage. Regardless, we would stay there again.
Fredrick
Excellent stay at the Pomeroy Grande Prairie. Helpful staff and good amenities
Beverly
Breakfast was great.
Barbara
Excellent stay, central location
Cameka
I enjoyed my stay! The staff was friendly and accommodating, they offered information to help me navigate. Even went as far as to call my room to ask if I was okay and settling in okay.
Alida
Clean room, comfortable beds, great breakfast, we will be back for sure!
Brittany
Great staff at check in! Rooms could use a refresh forsure. Smelled of weed in the hallways and loud during the evening
MITCHEL
Breakfast is much nicer than is standard at most other hotels. Great location near the mall.
Faith
Overall I enjoyed my stay. Staff were wonderful and my room was nice!
Stephanie
Great stay. Pool always seems packed and hot tub is usually down when I'm there
Loreli
It was a wonderful day. The room was absolutely immaculate, the bed was very comfortable, the service was amazing, and the breakfast was delicious. Overall, the building is very well kept, clean, and comfortable.
Eric
vip level 4 is the best place to stay
Sheila
Breakfast included was fantastic.
Christie
Great property friendly staff
Jillian
Good complementary breakfast
Michael
Clean rooms and a good breakfast in the morning. All the state were friendly.
Neil
The curtains do not close for blackout. One may be able to ask for a room with black out curtains. The pillows are very hard and bulky, best to pack your own pillow. Restaurant is convenient and average. Parking for guests is not a given and one may have to park in the mall.
Martin
This is a very well located property with an excellent restaurant and rooms were really nice
Nancy
Great place to stay. Only two notes to make… lighting above bathroom sink is too dark to do makeup. No good place in the room to do it either. Also no full length mirror in the room
We also had an issue that our door didn’t close all the way every time. Had to give it a good hard pull (or push) to make sure it latched.
We also had an issue that our door didn’t close all the way every time. Had to give it a good hard pull (or push) to make sure it latched.
Mike
Property is well maintained, lots of conferences but lots of space so it does not seem crowded.
Christopher
Amazing place for the price. Italian night in restaurant was incredible. Food so good
andy
Great
Melissa
The staff were helpful, friendly and efficient. The hotel was fairly clean. Parking was a bit difficult and I didn’t enjoy the restaurant at all but the bar was fine. The location was ideal and cost was on par with the property. I had difficulties with the heating and cooling system but the bed was very comfortable. Overall, the property was quiet. I would stay again.
Sharon
Good breakfast, clean room
Oliver
Room was clean and organized, amazing experience. The air conditioning however ran all night even after we shut it off. The room ended up being cold. Generally the stay was great. I was denied late check out which is fine but I liked the place.
SHUXIANG
Great
Sheila
Good location, clean room, nice hot tub and pool area. The breakfast was fantastic with a lot of section and hot. Would stay here again!
Jenna
The hotel was nice and clean. The breakfast was good.
My only complaint is, our room had only one outlet on the wall the beds were on and it was behind one of the beds. There was no where for us to plug in our phones. We ended up moving a lamp from the desk over to where the beds were because cause the lamp had two additional plugs in on the base. Just really weird.
My only complaint is, our room had only one outlet on the wall the beds were on and it was behind one of the beds. There was no where for us to plug in our phones. We ended up moving a lamp from the desk over to where the beds were because cause the lamp had two additional plugs in on the base. Just really weird.
Valynda
This was commented on earlier by my wife, we had issues with the TV, not working, not enough staff to fix it properly, we were not going to change rooms at 11:30 at night, one item that was exceptional was the restaurant called the office.
Kyle
Great
Federico
We love everything! We always enjoy our stays every summer!
Gina
Very clean, comfortable beds, great staff.
David
This was the 2nd time we stayed here. The staff were very helpful. The breakfast buffet was of very high quality, with a variety of food items. Highly recommended.
Brenda
:)
Mary
I loved the club floor with all the extra perks
Colin
Breakfast was amazing.
Highly recommend staying here.
Highly recommend staying here.
Jane
I would definitely stay here again. The front desk staff at check in were excellent and extremely friendly. The breakfast was excellent too.
The only problem I had was, as a wheelchair user, I parked in the disabled spot by the back door, but the ramp wasn't smooth so my wheelchair wouldn't go up the bump to get on to it.
The only problem I had was, as a wheelchair user, I parked in the disabled spot by the back door, but the ramp wasn't smooth so my wheelchair wouldn't go up the bump to get on to it.
Brett
Great place to stay!
Randall Raymond
Excellent breakfast. Accomodating staff. Clean,quiet room.
Michelle
Great staff. The wonderful Lady at the front desk knew I was leaving early for a flight and gave me fresh oatmeal Chocolate chip cookies because I was leaving before breakfast was starting the next morning.
Restaurant in hotel is great, rooms are very clean
Restaurant in hotel is great, rooms are very clean
Daina
Great stay
Amirreza
Great room! Good breakfast
Pamela
Excellent breakfast, clean comfortable room, safe parking
Lavonne
Beautiful hotel, helpful staff, and an amazing breakfast, unlike any other hotel breakfast in Grande Prairie! The only thing this hotel is missing is a spa! They need to have a spa in this hotel, if so, this would be a very sought after hotel in Grande Prairie.
Their spring decor in the hotel was definitely on the tacky side, almost looked a little bit like they were decorating for kids Easter, but they said it was their spring decorations, it cheapens the hotel as a whole, definitely would get rid of that and just keep everything rich and classy looking. Because that is what this is..
Their spring decor in the hotel was definitely on the tacky side, almost looked a little bit like they were decorating for kids Easter, but they said it was their spring decorations, it cheapens the hotel as a whole, definitely would get rid of that and just keep everything rich and classy looking. Because that is what this is..
Cheryl
Really appreciated how the server and kitchen staff went above and beyond our expectations wrt the gluten free breakfast for our son. Will be back as it makes the morning meal easy and stress free.
Hayley
Incredible place to stay for a mom staycation. The Pom access floor for 18+ was the upgrade I didn’t know I needed. They serve “mini bites” in the Pom lounge from 5-7 pm. We stayed two evenings and didn’t purchase a meal either evenings because this filled us up and was delicious.
The breakfast included was hands down the best free breakfast I’ve ever had.
The hot tub was hot and pool room was warm, so I didn’t freeze after exiting the hot tub.
The breakfast included was hands down the best free breakfast I’ve ever had.
The hot tub was hot and pool room was warm, so I didn’t freeze after exiting the hot tub.
Sean
Breakfast was good staff all seemed grumpy and unhelpful
Allan
Great breakfast; easy parking
Monica
Great people
Kayla
Great stay and great breakfast
Kerry
All staying there, breakfast is awesome along with staff
Braden
Excellent price for the room. Clean, and well equipped
Location & surroundings
Pomeroy Hotel & Conference Centre
11633 100th Street, Grand Prairie, Canada
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Pomeroy Hotel & Conference Centre
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