Sheraton Djibouti

Djibouti , Djibouti
DJIBOUTI, P.O.Box 1924 Plateau Du Serpent
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50 reviews shown

10/10

Exceptional

04 Jan 2026

SENOL

Excellent room ,breakfast and dinner

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Wail

Pros: Nice and friendly staff and nice sea view
Cons: Outdated hotel that is below Sheraton standards. Laundry is extremely expensive, a bit secluded that is not easily walkable and you have to take a taxi to anywhere.

Business Self

10/10

Exceptional

14 Oct 2025

Keith

Excellent food including breakfast, Excellent Staff and Excellent view. Great room discounts with membership.

10/10

Exceptional

01 Oct 2025

Yeneneh

There is a smell coming from the rag on the corridor

8/10

Excellent

07 Jun 2025

Wail

Nice view and the room is clean and comfortable. Staff are nice. The only draw is the laundry service, which is very expensive.

Business Self

6/10

Pleasant

15 May 2025

Verified traveler

Good service not really dirty

The facilities were decent, and service was pretty good. It's really just unclean, the pool was disgusting, and the room were not properly cleaned and the towels were not washed and smelt like old socks, got bug bites of unclear source in the room

10/10

Exceptional

19 Apr 2025

SAMIA

Good hotel, nice staff, nice pool.

It was the second time I stayed in this hotel. I keep the same impression as the first time. The staff is extremely nice and polite and eager to please you. The rooms are spacious, the food at the restaurant is good, and the pool is great. I have special thanks to give to Mr Mohamed Said, Mr Khadar, Mr Hassan and Miss Kadidja at the reception. At the restaurant, everybody is nice and helpful but I give very very special thanks to Djama, the best waiter I've ever had.
I have to add I got a very bad experience with the receptionist Hasna whom I thought was not behaving professionally.

Business

10/10

Exceptional

23 Mar 2025

Amin

Overall, I highly recommend this hotel for your next travel adventure!”

Family

10/10

Exceptional

01 Feb 2025

Jane

An oasis in Djibouti!

Relaxing and enjoyable stay (4 nights) -staff were very friendly and kind. The room had everything we needed and clean/comfortable - great shower!
Breakfast was really good and dinner had good veggie choices!

Friends_and_family Friends

2/10

Poor

06 Dec 2024

Li-geng

The food is below average and way too expensive. It took them 3 hrs to check me in. My ocean view room had zero ocean view. It was just trees and a large building outside my window. The room welcoming card had a complete stranger's name on it. Lastly, the shuttle that was suppose to pick us at the airport did not.

Leisure Friends

10/10

Exceptional

09 Jun 2024

Adel

Outstanding hospitality service.

Business Friends

10/10

Exceptional

09 Oct 2023

Keith

Unique thing about the Sheraton is it location by the water

Leisure Self

10/10

Exceptional

17 Jul 2023

Joseph

Very clean and safe, loved the bar and staff.

Business

4/10

Poor

19 May 2023

Garland

I am thoroughly disappointed in my stay at the Sheraton. I paid for a suite & was put into their most basic room upon check in. Whenever I went back downstairs and informed the front desk of their error. I was lied to and told my actual room would be ready within 10 mins. I sat and waited for almost 3 HOURS before I was put into a different room. Whenever I would ask periodically if my room was ready, they would say “10 more minutes sir”. Their excuse was that the room was not clean yet. After almost 3 hours it was around 9:30PM when the front desk agent took me to my room. This room STILL was not the room I paid for. I even showed him the reservation where it said I would have a patio. He told me “sorry sir”. I didn’t even feel like arguing at this point because I was tired & wanted to go to sleep. As a Marriott gold member, this is truly unacceptable.
Throughout my stay, I would be awaken at random times due to random hammering and construction taking place near my room. I was NOT warned about this and I even called to complain and nothing was done about it. I was told “Sorry sir”.
I only stayed at this hotel because there was a music festival going on that was advertised for 2 days. When I arrived at the hotel, the festival had been modified to only 1 day. The staff informed me that it would be from 6:00PM to 2:00AM. The festival did not start until almost 11:00PM and the music ended around 1:15AM. Truly one of the WORST stays I've ever had. I ended up checking out early

Leisure Self

10/10

Exceptional

13 Jun 2022

Nabeil

Great people all around , no complaints, thank u I had a pleasant stay

Business_and_leisure Family

10/10

Exceptional

22 May 2022

Gedion

Amazing hotel. I would defiantly stay there on my future trips.

Business Partner

8/10

Excellent

10 May 2022

Arturo

The staff was great and lobby and restaurants suited me fine. The rooms need updating.

Leisure Self

10/10

Exceptional

17 Apr 2022

Esteban

The people were wonderful. They were helpful.

Leisure Family

6/10

Pleasant

06 Mar 2022

Momodou

Great location. The amenitis were ok.

Business Self

10/10

Exceptional

18 Nov 2021

Verified traveler

Excellent Experience

I really enjoyed my stay and will return again soon

Friends_and_family Friends

10/10

Exceptional

22 Oct 2021

Mihane

Good for business trips

Very good for the price

Business

10/10

Exceptional

02 Oct 2021

Ashraf

Value for Money

Very friendly staff, special thanks to Mr. Younis

Business

10/10

Exceptional

20 Aug 2021

Verified traveler

Friendly staff, clean and in a nice location by the sea

Business Family

8/10

Excellent

13 Mar 2021

afthab

Djibouti, Djibah Searching for seafood .

It was a interesting stay at the Sheraton, as all my meeting where conducted there, which made everything easy.

Business

8/10

Excellent

27 Aug 2020

roland

quite and peaceful stay

Very clean rooms,Great service,Personnel and staff extremely helpful and gentle,Beds large and comfortable,
Some parts of the Hotel were under renovation during my stay .

Business

8/10

Excellent

17 Mar 2020

Max.

I tavel a lot for work and I stop at this hotel at least once a month . I can say one thing . The efforts in improvements are great and successfull . So far , the results are : top quality service and comfort . From reception to management .

Business Self

10/10

Exceptional

23 Jan 2020

Verified traveler

The staffs are so nice. They treated me very well.

Business Self

6/10

Pleasant

06 Jan 2020

Max

I travel a lot for business and I like to pay my extras in cash . But seems to be a problem in theSheraton Djibuti . They will refuse US Currency unless is in mint condition and the bill is a recent print .I pulled several 100 $ bills , none seem to be satisfactory to the concierge . They offered to exchange my money at a bad rate and I refused . They also claim to have instructions from the management about currency exchange . All this process creates a very difficult experience for the customer .

Business Self

4/10

Poor

19 Dec 2019

satish

The property is very poorly maintained

Business

8/10

Excellent

30 Jan 2019

Verified traveler

the staff seemed to have undergone training on customer services, well done. The gym needs a major overhaul.

4/10

Poor

08 Jan 2019

Verified traveler

Property was not a 4 star and not worth the money. The hotel rooms and facilities were old and dirty. Sheraton should withdraw their name from this hotel since it reflects poorly on the brand. View from pool was nice, but that was the only upside.

Leisure Family

8/10

Excellent

28 Nov 2018

Verified traveler

It is a nice hotel but not as nice as other Sheraton chains. Location of the beach is where sewage water flows. So it smells and dirty to swim. Since I used my vouchers I had a big orice discount, otherwise not worth the money. However everything in Djibouti is crazy expensive. Buffet breakfast is great. Pool is quiet and not crowded.

4/10

Poor

12 Nov 2018

Wilson

The location is wonderful - what a combo of a little beach and a delightful pool, and a great breakfast. Too bad that the staff can't measure up. The check in process was a mess and took forever, and then the room we got didn't have hot water and had a bath tub that didn't drain.

We were moved for the next night, into a room with tepid A/C, which doesn't cut it in hot Djibouti. So a hot a night of sweaty sleep. All for $300 bucks a night, very disappointing.

10/10

Exceptional

26 Oct 2018

Clifford

AWESOME great Staff and everyone always had a smile

4/10

Poor

25 Oct 2018

The bed sheets were so old. I booked a room with queen bed and the hotel gave me a double bed room. but very small bed. the room has a door that should open to the next room. I literally could hear all the conversations the next guy was having on phone. imagine now he opens the TV at 3 am. it was hell. I don't blame him since that is his right. the hotel should invest in more basic sound proof walls. finally, the USD260 per night is not worth the accommodation. however, you need to know that Djibouti hotels are generally very expensive compared to the quality offered.

8/10

Excellent

12 Jun 2018

Kan

Good stay @ Sheraton

It was comfortable stay, ofcourse every time.

6/10

Pleasant

10 Feb 2018

Mussie

It’s nit the Sheraton brand Hotel that we normally

Very expensive and the room has smell

2/10

Poor

26 Nov 2017

Kevin

Avoid being ripped off. Stay elsewhere.

I rarely write reviews because I actually do not ask for too much when I stay at a hotel However, my stay at Sheraton warranted the time for me to add a review. The hotel options in Djibouti are limited, and further limited since I made my reservation with only two weeks notice. At US$ 285 per night, for what was categorized as an \"Executive\" room, I expected so much more than what was delivered. The room was honestly no better that a cheap motel room off the interstate highway back home in the US. I asked the front desk why I did not get an executive classed room, and she said that I did - executive rooms are termed as such because they are on the higher floors. <sigh>. To make matters worse, I was shocked to find that I was charged US$ 10 for a bottle of carbonated water. The only nice thing about the hotel is that the staff are very pleasant.

4/10

Poor

30 Oct 2017

Dave

Decent hotel but no value-for-money.

Way too much money for an average hotel. Stayed at Accacis and Atlantic Hotels in DJC recently and they are both more affordable and better quality.

6/10

Pleasant

11 Sep 2017

Adan

Its a hotel

When I arrived at the Airport the Hotel shuttle did not show, I did called in advance for pickup, I had to take a taxi to the hotel , Checking in was great, one thing I will say that the staff at the hotel is great, they make you feel comfortable. The rooms are a little worn down but the bed was comfortable. The water pressure was bad and the water was salty, housekeeping was good, The location of the hotel is not bad, I did enjoy the casino being right next door, the food was great, one thing I was disappointed about they really did not have information about what to do around there, you would thing they would have pamphlets or brochure so you can look at, I could not tell you how the swimming pool is because it was closed for construction, check out was easy but once again the airport shuttle ride did not show, I had to take a taxi but the hotel did pay for it .
Overall I would rate the hotel as a 2 star.

6/10

Pleasant

08 Aug 2017

Peter

Sheraton not so good

Service was not so good, sometimes enough towels, sometimes not, sometimes water delivered other times not. There was an empty cup lying in the corridor for 3 days.

8/10

Excellent

31 Mar 2017

Antoine

The hotel was nice but a little worn.

6/10

Pleasant

06 Nov 2016

Diane

Mixed bag

Our stay was mixed. The fisrt night we were told there were no rooms with a king or quenn bed and we should just move 2 twin beds together ourselves. having been married for 25 years this was a surprise. @ days later we were given a room with a quenn bed overlooking the Red Sea, a different story. The pool was great and the beach, though small, was clean and completely private. the water was clean and clear.

Partner

4/10

Poor

13 Aug 2016

Verified traveler

Services poor the pool was closed and not working.

It is poor hhotel sheraton brand. Pool has been out of operation for months. The room conditions are shabby.shabby . I would not recommend staying at this hotel ever again

2/10

Poor

26 Jun 2016

TARIQ

-100

Bad and worst experience.

2/10

Poor

20 Feb 2016

Omer

Terrible Experience

Hotel is very old and cleanness is a crime.

When you choose Sheraton and agree on paying that room rate, you expect more comfort and more new rooms. The rooms were quiet better than a hostel.

4/10

Poor

29 Aug 2015

tish

The worst room in the hotel

i was put in a room on the banquet hallway, above the maintenance pit. Staff took a lamp from my room to accommodate another room across the hall. This room was used as overflow for the bar. The music and drinking went on way into the night. The maintenance crew stated early in the morning.
Not a restful stay at all. Couldn't even read a book in the room; as there wasn't enough light

2/10

Poor

15 Mar 2015

Verified traveler

Had low expectations to start with an they didn't

Room was not as nice as described by hotel.com no mini bar,no WORKING fridge.staff loudly arguing around me whilst having breakfast and spending half an hr disputing my drinks bill. Mosquitoes all over the room.this is not a \"sheraton\" hotel.... They have still not replied back to my complaints email....

2/10

Poor

05 Jan 2015

Jason

Don't stay here - not worthy of the Sheraton name

I have traveled all over the world and I don't think I've honestly had as worse of an experience as I had at this hotel.

I was initially looking forward to staying at this hotel. My initial excitement disappeared starting with our arrival. There was not shuttle bus at the airport to meet us and indeed not even a sign that they existed. When we finally arrived at the hotel we had to drag our bags over a 100 yards from the front of the parking lot as our taxi wasn't permitted to drop us off in front of the door.

The staff were incredibly rude. When I politely asked for a room facing the ocean we were told that none were available even though the desk clerk didn't even check. Instead he kept focusing on us signing up for their frequent traveler stay. When we got to our room it smelled of cigarette smoke even though I specifically requested a non-smoking room. When I called the front desk they promptly put us in a non-smoking room facing the ocean (even though previously we were told none were available).

There was no hot water at all. Let me re-iterate there was NO HOT WATER. The first night I called to inquire why there wasn't any hot water I was told 'to let it run for 5 minutes). The next night I called again and was told 'let it run for 20 minutes'. I said - no that's not true and asked what the problem is. I was told this is Djibouti - its hot outside - why do you need hot water? Folks - this is a Sheraton - I'm paying a lot of money to stay there - I want hot water.

2/10

Poor

17 Dec 2014

Yiquan

disappoint

The facility of this hotel less than 3 star hotels, with the high price, not good, very disappoint!