Hotel Santika Premiere Bintaro

8/10

Excellent

19 Feb 2023

Robertus

The staffs are friendly. Clean.
We don’t like the coldness of the food. The warm and eatable food only omelette. The hotel serves cold food. Not warm enough

Leisure Family

8/10

Excellent

18 Feb 2023

Ida

very good and I will recommend to others

Partner

10/10

Exceptional

25 Oct 2021

Vichelle

Good Staycation

The property was beautiful. Our rooms were great, as expected from Santika. The entire property was very clean and neat. They did have a protocal for Covid,and, they were very clear in the restrictions and enforcement. The breakfast buffet was \"amazing\" according to my daughters. All Indonesian food, but well made. Highly recommend

Friends_and_family Family

10/10

Exceptional

10 Mar 2020

roy

Handy location

Very efficient check in,
Rooms very clean and well maintained.
Close by to a large shopping mall

Self

8/10

Excellent

24 Feb 2020

Verified traveler

Good stay

Good and convenient location hotel - great service
Room is bit small . Everything as expected

Friends_and_family Family

8/10

Excellent

14 Jan 2020

Verified traveler

Close to my family as I always visit them everytime I come back from Uk

Friends_and_family Family

6/10

Pleasant

23 Dec 2019

Thesis

Not a very impressive hotel

Given the name with a status Premiere, it does not reflect the excellence service they should have. Check-in was very slow, the alley in the floor had a bad odor of some kind of formaldehyde emission which is bothering as I stayed with my 6-month son. Bellboy was only 1 person so moving things around is really really slow when you checked-in with a lot of baggage.

Friends_and_family Family

2/10

Poor

11 Aug 2019

Verified traveler

Very bad isolation in rooms. Staff fixed something outside in corridor from 20pm until 3am ! It was impossible to sleep, especially for small baby, always noisy and load talking people. Even after complaints to management they still not stop ! The most terrible experience in this hotel. No respect to their customers.

Leisure Family_with_children

8/10

Excellent

29 May 2019

Clara

Overall experience was good as it was near to the places I needed to visit.
However due to the fasting season, we were unable to dine at the only restaurant at the hotel as it was fully booked to host a dinner event, leaving tourist like me stranded.

8/10

Excellent

31 Mar 2019

Verified traveler

Like- bfast spread.
Dislike- corner of bed very likely to cause shin injury when walking past it.
Dislike- head position on bed is under an overhead building beam which is \"pantang\" for many Asians.

Friends_and_family Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

The eating breakfast and pool excellent. No.more comment.

Business Family

8/10

Excellent

07 Mar 2019

Varun

Pleasant stay

The stay was comfortable, staff is very courteous and helpful, the location is near to many Malls and restaurants so no issues in getting more food options, it is next to the expressway and so easier to commute to the airport.
I will recommend to my friends and colleagues to stay here

10/10

Exceptional

05 Mar 2019

Rachid

Overall it was a wonderful stay & great experience

Everything frôm the doorman to the reception were perfect frôm the moment of my arrival to my departure. Perfection. The food was excellent with local delicacies and varieties. Amazing Mrs Mutia was very patient and had rendered me the most efficient customer service. Special thanks to her.

8/10

Excellent

03 Jan 2019

Jan

Santika feedback

Good value for money

4/10

Poor

12 Dec 2018

Verified traveler

Suprise that suite bath tub can be so dirty. It is a shock to me when found out there are dirts from the bathtub.

Business

6/10

Pleasant

07 Sep 2018

agustiningsi

I don't like the give the room is not the best the room the give to me I hear big machine and the water in not work properly is not very comfortable I'm very disappointed I pay very expensive to stay but not as comfortable

Family

10/10

Exceptional

29 Jul 2018

Mo

Nice hotel & near to shopping and also if emergency Need money ATM also near by hotel

8/10

Excellent

21 May 2018

Jan

Santika feedback

Overall good value for money

10/10

Exceptional

29 Apr 2018

Lodya

Hotel is very clean , staff very helpful and polite and the food is excellent

Family

8/10

Excellent

22 Apr 2018

Hua

The hotel is not bad with its price. The aircond is too loud and made be not easy to get sleep

10/10

Exceptional

08 Apr 2018

Eva

Mind blowing customer service

Customer service exceeded expectation! From front desk, restaurant to security guards! Absolutely excellent service and comfy bed, the smiles they put on were priceless, and you feel that they genuinely want to serve you well. The restaurant took notice of the special diets well. This is a hotel that is a role model in hospitality! Special thanks to the F.O. manager!

10/10

Exceptional

11 Feb 2018

alga

Wonderful experience

During staying at santika hotel bintaro I had wonderful experience with all the staff hotel they are all amazing .greetings to customer every time you in and out , and the breakfast they’re preparing a lot different kinds and taste so phenomenal. Hotel santika it’s the best my experience .

8/10

Excellent

05 Jan 2018

Henny

Nice hotel near everywhere

Recommended for family holidays, food's good and the music is good

8/10

Excellent

25 Oct 2017

Verified traveler

Clean and friendly

The Hotel is clean and the staffs are very friendly. The swimming pool is adequate enough.

Family

10/10

Exceptional

17 Oct 2017

Angus

Nice hotel and close to the shop

I have been to this hotel many time very good and excellent.

8/10

Excellent

30 Jan 2017

Philip

Enjoyable Stay

I enjoyed my stay at the Santika Premier Bintaro. It's quiet and comfortable.

6/10

Pleasant

30 Jan 2017

Verified traveler

Been there for quite few times.
Room and service are good,just that this time round the room is not as clean as before.
Breakfast spread can be improved despite given feedback since the last visit in Dec 2015.

8/10

Excellent

24 Jan 2017

Verified traveler

An average place to stay

Really, a 3 star hotel with 4 star level facilities.

8/10

Excellent

27 Oct 2016

Verified traveler

Great hotel in South West of Jakarta!

A good hotel in that locality. Large room & comfortable.

6/10

Pleasant

26 Oct 2016

sumit

Decent hotel, good location

Good location, friendly people,the restaurant is good. The room is clean but very small and basic. There are supermarkets around so good for shopping. Recommended.

There's was a checkin for kids. This was awesome and the first time I saw such a thing.

8/10

Excellent

16 Oct 2016

gt

nice hotel to nearby amenities

easy to find food, some cheap shopping. staff was friendly and helpful from counter staff, security to cleaners.

10/10

Exceptional

27 Jul 2016

Verified traveler

Great Hotel Very accessable to Jakarta and hepful

My baggae was lost by the airlines and two of the Hotel staff Fendra and Atu help track my baggage down.

8/10

Excellent

20 Jul 2016

Judy

Disappointing with room allocation

My guest was allocated a room next to utility room on high floor. Very noisy, can't rest at night. After notifying the reception, I was subsequently shifted to few floors below next to utility room again. I suspect the reception couldn't understand English due to language barrier.

8/10

Excellent

16 Apr 2016

Kar Hai N

So far so good

Family

10/10

Exceptional

21 Dec 2015

Verified traveler

very good hotel, if the location fits you

Very good hotel in Bintaro, nothing much in the area though.

8/10

Excellent

27 Nov 2015

Verified traveler

Hotel should learn what constitutes a suite

I requested a suite. However, the room appeared to me to be a simple room. Although there was a sofa and a chair, there was no area with room to sit. A hallway in the room added to the dimensions specified, but not the useable area of the room. Could have kept an earlier $60 room. Paid $100 to get a suite as an additional upgrade. Disappointing, but didn't have enough time to haggle over proper room.

Partner

6/10

Pleasant

18 Nov 2015

Yani

Nice but not very proactive/helpful staff

Hotel is nice, staff are nice, but not very pro-active. I had coffee orders taken at breakfast but the coffee never arrived so I went and got my own. When asking for an extra key, staff politely refused, but later another staff member allowed it. Also, bad smell from drain in bathroom. Was fixed after a phone call.

Partner

8/10

Excellent

12 Nov 2015

Ruzalwi

hommy place

Nice ambiance

Family

10/10

Exceptional

08 Nov 2015

Julita

Awesome stay and breakfast. Will definitely come back again

10/10

Exceptional

06 Nov 2015

Julita

It was a good experience. The breakfast buffet was really good and the staff are friendly.

8/10

Excellent

06 Oct 2015

Anastasia Nania

Superb stay

It was great! The room was really clean and comfortable. Great service overall.

Family

10/10

Exceptional

30 Aug 2015

Ria

Good hotel

Location close to big hospital and supermarkets, strong shower, clean and comfort bedroom, delicious breakfast and good facility including mail order;
Only the carpet in the corridor need to be steamed...
But overall, excellent

8/10

Excellent

20 Jul 2015

Neil

Nice hotel

Stayed here a couple of times now on business, only drawback being a westerner is lack of bar facility's. Hard day at work all you want to do is have a beer and a good nights sleep. No problems with the hotel or service other than that.

6/10

Pleasant

11 Jul 2015

Wen Y

Not too bad but not too great either

The hotel was okay, however there were quite a few mosquitoes in the room. I normally do not get bitten by mosquitoes but had quite an annoying time of killing them every day.

The rooms are relatively clean, but there are signs of age. Some walls have black marks on the walls, and slight dings to the paint work.

The breakfast is about the best part as there are many options to choose from. However, we only ate room service and breakfast in the morning, and my partner got a medium case of the runs. It took a few days to clear up, we were a little confused as to how this was even possible as we only ate hotel food. I seemed to be fine but perhaps her meal wasnt prepared that well.

Location wise, its not too bad but not the best either. A lot of the big malls are quite far away, taking me about 2.5 hours to get to Plaza Senayan (one of the big luxury malls in Jakarta).

It wasnt too bad of a stay butI think we will choose elsewhere next time.

10/10

Exceptional

16 Nov 2025

bettina

Cleaning, concierge, restaurant and security was all very friendly and helpful.
Nice bath with a spacious shower.
Much value for money.

Partner

10/10

Exceptional

28 Jun 2024

RYOTA

special services

Business Friends

10/10

Exceptional

16 Feb 2020

Verified traveler

とてもきれいでサービスもよかったです

Business

8/10

Excellent

20 May 2019

Verified traveler

Rm Entrance Door is thin.

Business Partner

10/10

Exceptional

06 Jan 2019

Verified traveler

Goed hotel, geweldig service, heel fijn om hier te verblijven

10/10

Exceptional

09 Oct 2018

Franzy

Geweldig hotel,Uitstekende bediening en Personeel

Dit Top hotel kan ik een ieder aanbevelen. Uitermate vriendelijk personeel & bediening.
Zelden een uitgebreid ontbijt gezien als in dit hotel.
Hotelkamer was zeer schoon.