Kristal Hotel

10/10

Exceptional

11 Nov 2025

Lucy

Great family stay at Kristal Hotel!
We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy.

Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better.

We’d definitely stay here again next time we visit. Highly recommend for families!

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Lucy

We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy.

Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better.

We’d definitely stay here again next time we visit. Highly recommend for families!

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Lucy

A Wonderful Family Stay at Kristal Hotel!

We had such an amazing time at Kristal Hotel! From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with family.

The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring. Breakfast was delicious with plenty of choices that everyone in the family enjoyed. The location is also fantastic — close to restaurants, shops, and local attractions, yet peaceful enough for a good rest.

Everything was so well taken care of, and we genuinely felt at home. We would absolutely stay here again and highly recommend Kristal Hotel to any family looking for a comfortable and friendly place to stay!

As well…. Thank you Hotels.com to make this trip easiest with your help.

Friends_and_family Family

4/10

Poor

21 Sep 2025

Nome

Pictures do not represent the current state of the hotel. It is an excellent location if attending events at JIS, but it is old and not like the pictures anymore.

4/10

Poor

20 Sep 2025

Lina

Room very old and doesn’t look like the pictures showed in Expedia.

Business_and_leisure Self

8/10

Excellent

17 Jul 2025

Vivian

Loved everything. Good breakfast, big room but there was a wet foot smell in our room

Leisure Partner

8/10

Excellent

06 Jul 2025

Nugroho Arie

I came with 3 kids to the hotel for a 3 nights transit in Jakarta. Was surprised there were several kids activity arranged during those days. Kids really enjoyed it. The hotel is also strategically situated close to Pondok Indah Mall and Cilandak Town Square avoiding long traffic jam when having some appointment with friends.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Mohamed Kotharisa

Gd location

Business_and_leisure Self

10/10

Exceptional

04 Jun 2025

Paul

Great Hotel with Great Staff

Great hotel with great staff. Wasn’t expecting too much for the price but it was perfect for my stay. Good internet, good pool, great breakfast, as good as most 5 star hotels but just a bit older and worn but not worn out. Loved the Satu Lagi bar for getting a drink and dinner.

Business

10/10

Exceptional

22 May 2025

Bogdan

Great stay at this hotel.

10/10

Exceptional

05 Apr 2025

Tien

Love this place very nice for ghatering with family , friendly staff and helping and good price for buget , convenient to go anywhere .

Leisure Family

8/10

Excellent

01 Mar 2025

Gautama

The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.

Business Friends

10/10

Exceptional

18 Feb 2025

Orie

like this hotel never disappointed…👍👍👍

Business_and_leisure

10/10

Exceptional

23 Jan 2025

Kyle

Great stay.

6/10

Pleasant

30 Dec 2024

Verified traveler

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.

Friends_and_family Family

10/10

Exceptional

07 Oct 2024

Keith

I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.

Leisure Self

10/10

Exceptional

21 May 2024

Mohamed Kotharisa

Good service & location, friendly Staff

Business_and_leisure Partner

6/10

Pleasant

27 Jan 2024

Roger

The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.

Leisure Self

10/10

Exceptional

21 Oct 2023

Emelie Marjorie Joan

I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!

Leisure

2/10

Poor

21 Feb 2023

Cecilia

Went there and asked if the room had a balcony. Wanted to upgrade for a 3-bed. Hotel staff was very kind to show the interior of both 2- and 3-bed before the room assignment. The rooms are just really bare I guess that would be the best word to describe it. Intended to stay for longer time but booked couple nights just for the safe size as the photos from online are not the same as when walking into both units. Portable stove some sort in the 2-bed. It was old and white light white walls. It was so uncomfortable. I left without staying. Tried to ask for at least one night reimbursement. Hotel staff said no. This is a horrible experience to be honest. It is a solid for not returning.

Business_and_leisure Self

6/10

Pleasant

06 Feb 2023

Kenneth

On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.

Leisure Partner

8/10

Excellent

23 Nov 2022

Mohamed Kotharisa

Close to Town & Shopping & nearby shops & local food.

Business_and_leisure Self

6/10

Pleasant

23 Nov 2022

Kevin Sui Kuan

Old …

Huge but seems dated and old . Heard kids playing in corridor late at night , not sure if kids were humans …

Business

10/10

Exceptional

10 Sep 2022

Ian

Always friendly and helpful staff

Leisure Friends

8/10

Excellent

20 Aug 2022

Sandra

We love Kristal Hotel

Friends_and_family Family

10/10

Exceptional

23 Feb 2022

GERMAN

Very kind staff

Leisure Family

4/10

Poor

01 Dec 2021

Verified traveler

Horrible stay

Had a terrible stay. The hotel is old. All the equipment is also very old and mostly doesn't work. Showers had no hot water.

Business

8/10

Excellent

15 Mar 2020

Lance

Great place.

Partner

10/10

Exceptional

08 Mar 2020

Arjun Surendra

Clean and Convenient for South Jakarta

The hotel has done a lot to improve - better-cleaned rooms, towels and services. Well done! Only the hotel still bears an old and slightly worn-down look but for someone looking for the convenience of being in the Pondok Indah area, this is a good place

Business

6/10

Pleasant

02 Feb 2020

Verified traveler

Towels and bed sheets are too old and stained

Leisure Family_with_children

2/10

Poor

29 Jan 2020

Verified traveler

Disappointment

I was very disappointed with this hotel. My friends and I selected it due to its pool bar. However, upon arrival we were informed that the pool bar was permanently closed - very misleading and deceiving.

Furthermore, I accidentally left my bathers at the hotel and returned the following day to retrieve them. I was disgusted that the hotel receptionist said on the phone that the bathers were owned by a “wanita yang gemuk”. Little did she know was that I can understand Bahasa and was aware of what she said. Very disappointing with both the closed pool bar and the offensive comment that was made about me by the receptionist.

Would not recommend!

Friends_and_family Friends

10/10

Exceptional

22 Jan 2020

Robert Lothar

Home Away from Home

Staff always goes out of their way to help with problems, only traffic around that Area is horrible in afternoon due to International School nearby. Room Service could act faster and food should be HOT when arrive, often it is sadly cool or cold.

Business

4/10

Poor

22 Nov 2019

PK

The hotel room is old. Location is not good as there is hardly any nearby amenities within walking distance. My experience for breakfast in this hotel was not good as most of the food in the containers was already empty and not refilled, even it's just before 8.30 am.

Business Self

6/10

Pleasant

25 Oct 2019

Jan

Expected more

The Hotel is not in a good condition.
The facilities at the swimming pool is not operational I.e. the swimming pool bar.
The breakfast is to expensive for the quality of the food
To expensive for what you get

10/10

Exceptional

20 Oct 2019

John

Good place

Great locale, if you need to be near Jakarta Intercultural School. Right next to a Starbucks, and a market. Not right near any malls, but almost all you need on site: restaurant, bar, barber, big pool, fitness center, trainers, 24-hour room service, taxis ready and waiting, good security, etc.

Self

6/10

Pleasant

17 Oct 2019

Al

I used to stay here before on business and it was good now on my last visit the room I had was noisy because of air conditioned and water dispecncer mentioned to front desk nothing done

Business Partner

8/10

Excellent

15 Jun 2019

Verified traveler

Quiet place to relax. Not much food around the place so have to travel out

Business Self

6/10

Pleasant

02 May 2019

Ian

Don't let the bug bites get you down!

One word on the decor - DATED! Desperately needs a refresh. BUT
the room is clean and the bed is divine! Mattress was firm, and the sheets were soft and clean. Best part of the stay.
But don't sit on the chairs and sofa. Fabric has not been cleaned for ages evidenced by the dust mite bites that I had.
But outside the room, the restaurant was nice and clean and airy. Food was pretty good. The swimming pool was really nice and the gym well stocked. Overall, it was a pleasant trip, bug bites notwithstanding!

10/10

Exceptional

21 Apr 2019

Verified traveler

Good location, very good hotel.
All Staff were friendly and available to help when required.
Rooms were very clean and maintained daily by housekeeping personnel.
Great gym and pool was very good.
Terrific breakfast and room service was efficient serving giod food.
Overall we had a enjoyable stay at Kristal.

Friends_and_family Family

6/10

Pleasant

21 Apr 2019

Arjun

Average hotel in a good location

It's a fairly average place which is slowly getting worn down due to no major upgrades or renovations. Having said that the rooms are large, relatively clean and maintenance is average

10/10

Exceptional

14 Apr 2019

Rainbow

Just 3 minutes walk distance from JIS- IASAS international highschoolers sports events - & very safe security with convenient little stores & big supermarket right 1 minute walk distance away. So nice & kind people around hotel.

Business_and_leisure Friends

8/10

Excellent

29 Mar 2019

SitiDa

The staffs are very nice and responsive . The foods are ok but not that excel.

Leisure Family

10/10

Exceptional

28 Mar 2019

Verified traveler

Good Hotel

8/10

Excellent

25 Feb 2019

Verified traveler

Property is well maintained. Rooms are spacious and clean. Staffs are friendly. Good location close to Pondok Indah mall. 10 min drive.

Business_and_leisure Family

10/10

Exceptional

23 Feb 2019

Adam

Service throughout the hotel was excellent. Hotel is very well maintained, and while a little far from city center, the area is very nice and relaxed (and more \"green\" than most of the rest of Jakarta). Overall a very pleasant place to stay, we extended our stay for several days and would happily stay there again.

Friends

8/10

Excellent

22 Feb 2019

Verified traveler

Property has character, old but well maintained and upgraded. Room is very spacious and clean. Excellent staff. Good location. I would come back next time.

Business_and_leisure Family

10/10

Exceptional

25 Jan 2019

Seung Eui

Biz Trip

It was great! Next to supermarket and starbucks.
A/C kinda malfunctioned, but overall the stay was good.

10/10

Exceptional

05 Jan 2019

Memed

Amazing

It was amazing

Family

10/10

Exceptional

30 Sep 2018

Kristin

Very lovely hotel

I really enjoyed the room at this hotel. It was really nice and updated.

8/10

Excellent

16 Sep 2018

Verified traveler

Nice clean hotel. Old, but quiet and clean. Hotel staff is very friendly...

8/10

Excellent

04 Sep 2018

Edward

Friendly bar

10/10

Exceptional

17 Aug 2018

Michael

immaculate, gorgeous hotel

Visiting JIS after not seeing it for 31 years? THIS is the place to stay! It's a fantastic hotel, just a block away from the school. The rooms are awesome, and completely worth the \"expensive\" price (in Rupiah, of course). We skipped the breakfast, because it was a little too pricey. (I understand why they have it, though, there's not too many walk-able options.)

Partner

10/10

Exceptional

03 Jul 2018

Antonio

Family vacation

Second time back and still impressed with the hotel cleanliness, facilities, location and staff will endeavour to try and come back as often as we can.. have visited Jakarta many times and this hotel is one of our favourite.. thanks to all

Family

10/10

Exceptional

01 Jun 2018

John

food room all great

good hotel

8/10

Excellent

21 May 2018

Verified traveler

Comfortable place

Comfortable place in South Jakarta, hidden gem, big rooms, nice pool

6/10

Pleasant

11 Mar 2018

Verified traveler

confirmation was for 2 pool view but got none. deluxe is supposedly for the newly renovated rooms, i dont think my friends got the new ones

Family

10/10

Exceptional

14 Feb 2018

Verified traveler

Lovely and pleasant environment.

Greatly enjoyed our stay at the Kristal Hotel. Charming, lovely atmosphere. Safe. Pleasant, helpful staff. Wonderful breakfast.

4/10

Poor

01 Feb 2018

Verified traveler

Bad attitude at check-in

Check-in was disappointing, our requests were not read well, so we ended up wasting time asking for room change. My two guests were given smoking rooms, while we stated all non-smoking. I was given twin bed instead of double bed, and when entering the room the electricity was off, which later they apologised that it was supposed to have been done by the staff. When calling receptionist, no answer, so I had to walk back down finding them chatting with each other. Despite our complaints, the receptionists showed no apologies, very bad attitude.

6/10

Pleasant

30 Jan 2018

Sri

Nice hotel close from Mall, Supermarket, foods

I feel like home.
I would like to comeback again using your services for my next holiday and would recommend to anyone else who's travelling to Jakarta.
Highly recommended!!!

10/10

Exceptional

26 Dec 2017

Verified traveler

Great experience! Thank you for taking good care of our students and teachers.

8/10

Excellent

23 Dec 2017

Verified traveler

Worth the money

Hotel is little far from other amenities....but metered taxi are easily available..

8/10

Excellent

21 Dec 2017

Verified traveler

resort feel in the city

convenient and away fom the traffic

8/10

Excellent

09 Nov 2017

Roger

Good hotel and value for many bet in cilandak.

Breakfast is good - as is often the case in Jakarta it seems guests are not trusted with irons and ironing boards!! Satu Lagi bar is good for a beer and a quick bite.

8/10

Excellent

12 Jul 2017

Verified traveler

Good place to stay. Large room
and good facilities but breakfast menu isn't good as expected.

8/10

Excellent

09 May 2017

S. Wijaya

Nice neighborhood

The hotel located to nice neighborhood, close to supermarket and some restaurants. The staffs are friendly. Room is clean. Breakfast buffet is nice, good variety. Really worthed to stay in this hotel for this price.

8/10

Excellent

08 May 2017

Phill

Pleasant business hotel in South Jakarta

Well presented hotel, with large bedroom with kitchenette . Good sports bar serving snacks and food from the reasturant. Great pool and outside bar area

8/10

Excellent

27 Apr 2017

Hendra Martha

Great hotel close to Pondok Indah Mall.

Great hotel located at South of Jakarta, very close to Pondok Indah Mall shopping Centre.

10/10

Exceptional

18 Apr 2017

Norman

Great Hotel

Great hotel with friendly and helpful staff. The gym is well equipped and they run a variety of fitness classes to help mix it up. Will definitely stay there again.

Family

8/10

Excellent

05 Feb 2017

Verified traveler

The bathroom is required to do upgrade work.

10/10

Exceptional

17 Sep 2016

Mahdi

'Eid stay in Jakarta

Our stay at Kristal was excellent. The staff is extremely courteous and will go to many extent to please you.
Taxi service is available at the hotel entrance which is a very nice perk.
A mosque is located in the parking garage level which is another convenience.

Family

8/10

Excellent

09 Aug 2016

Brett

Nice Motel in South Jakarta

I have stayed in the Kristal several times, and it is always comfortable and the staff are so helpful, there are shops nearby for supplies and the restaurants within the complex are brilliant

10/10

Exceptional

13 Jun 2016

Robert

Great and consistent

Great pool. Quiet place no noise. Great breakfast and services. Friendly staff. Great food at satu lagi bar.

I always stay there every time I visit jakarta

Great lower price this time

8/10

Excellent

02 May 2016

Brett

Nice and quiet place to stay, good for the busines

The staff were quite welcoming, and the rooms were large enough and extremely clean, the restaurants and bars were quite nice and food and service was second to none.

8/10

Excellent

14 Mar 2016

Verified traveler

Be Cautious in Booking for Smoking/Non Smoking

Mistakenly Online booking was done for non smoking room, during check-in requested at reception for Smoking Room but the reply was not satisfactory. Young Lady at reception smiling said that you have booked on-line & they do not have two single bedded smoking room.

10/10

Exceptional

06 Mar 2016

Andrew

Nice hotel no complaints.

Nice hotel, good location, very helpful and friendly staff. Good size rooms. Good breakfast selection. Would recommend for business or travelling with the family.

8/10

Excellent

20 Feb 2016

Abdullah

Good but far

It was good, but was very far from the city centre. To go to the KL needs 45 minutes.

Family

8/10

Excellent

16 Feb 2016

Kit Voon

EXcellent Stay at Hotel Kristal

High Level of security . They checked all car coming in. I stayed here many years ago and seems it has been refurbished. I stay here due to its location as I have business around this area. Large , clean rooms.

Family

6/10

Pleasant

01 Feb 2016

Verified traveler

Affordable hotel in a good location

Been a guest on and off since the 90's. The hotel is reasonably maintained and affordable in a good location for me personally since worked and lived in Pondok Indah since the 90's.

8/10

Excellent

11 Jan 2016

Chris

Much nicer after the refurbishment

We used to stay here when we lived in Jakarta around ten years ago, and we try to stay here each time we return on vacation. The hotel was getting a little tired, so we were very pleasantly surprised with the refurbishment.
Rooms are spacious and clean. Wi-fi works great. Satu lagi bar is very good. Supermarket next door. And Starbucks....

Partner

10/10

Exceptional

16 Dec 2015

James

Definitely 4 stars.

I had a week long stay for business and stayed in the 3bd suite in tower 1 because it had a balcony and kitchen, plus it was huge, bigger than most apartments. I was not disappointed with anything. the hotel staff was great, the room was clean, and the air conditioning worked really good with independent units for the Living room and Bedroom, WiFi also had good signal and was consistent. I considered breakfast to be quite reasonably priced for the good quality of the food and as others have said the egg chef is quite skilled, on a funny side note the timer for the toaster is the bottom knob ;-) The mall is just a short taxi ride away and there is a full market and starbucks next door. I would recommend this hotel to anyone I know. The Satu Lagi pub/bar is quite a nice hangout spot after a long day with great music, food and atmosphere. While the hotel is not brand new some rooms have been remodeled and there is more than enough other great things to compensate. If I return to this area I will be staying there again for sure.

Partner

8/10

Excellent

02 Dec 2015

Abdul Aziz

Traffic jam.

Comfortable.

Family

8/10

Excellent

26 Nov 2015

Michele

Hotel Kristal--Clean, Quiet, Convenient

I was pleasantly surprised with the size and cleanliness of the room...very spacious. There is also a small kitchenette area with a mini-fridge, a sink, and some plates, bowls, and other basics. There is a beautiful pool and excellent gym on site. The hotel food was quite good. There is a large grocery store and Starbucks next store...very convenient. We were there for a swim meet held at JIS, which was a very easy walk. I highly recommend this hotel, especially if you are there to visit the Jakarta Intercultural School.

Family

8/10

Excellent

20 Nov 2015

Scott

Krista;

No problems and many taxis standing by

10/10

Exceptional

24 Oct 2015

Sheldon

Hidden Gem

Highly recommend if you need to stay in Cilindak or surrounding areas

Family

8/10

Excellent

06 Sep 2015

Jonathan

Value for money!

Overall no complains.

Family

10/10

Exceptional

31 Aug 2015

Robert

Consistently good

Consistently good

8/10

Excellent

24 Jul 2015

imam

a problem with baathtube plug, technician has fix

If kids are happy, we are happy.

Family

10/10

Exceptional

24 Mar 2026

SEIJI

設備は若干古めですが、スタッフさんの接客対応は良いです。入口の警備員からフロントスタッフ、ポーターの方まで笑顔で挨拶してくれました。立地が良く、コンビニ、スーパー、レストラン、スタバなど徒歩圏内にあります。自分の部屋はウォーターディスペンサーがあって、常温、冷水、お湯が選べます。ジムはまあまあ良いです。

Family_with_children

8/10

Excellent

30 May 2024

Nobuaki

大変満足。要望あり

スタッフの対応等、親切で大変満足しています。出来れば部屋の(1810)冷蔵庫を更新して欲しい。・・・フリーザー機能が悪く、飲食物を凍らせることが出来ない。

Friends_and_family Friends

8/10

Excellent

15 Sep 2023

Per

Trevligt hotell i bra prisklass. Bra frukost, skön säng samt lugnt läge. Hyfsat gym, trevlig pub/sportbar med bra mat samt trevlig personal.
Hotell relativt nära Pondok Inda Shopping mall.

Business

10/10

Exceptional

22 Aug 2023

Daisuke

家族で快適に過ごすことができました。

8/10

Excellent

02 May 2023

Nobuaki

They are kind.

I appreciate the staff's response.
Thank you for your kindness.

Friends_and_family Friends

8/10

Excellent

20 Mar 2023

Stefano

Right hotel for business trips

Business Self

2/10

Poor

06 Mar 2023

Nobuaki

service is down

My TV wasn't working well, so I asked an engineer for help, but it took 4 calls to get help.(About 1 hour later)Has the manager changed?Service is down.No help from the staff in the lobby even though I have heavy luggage.just watching

Friends_and_family Friends

4/10

Poor

25 May 2022

Jinsoo

it was an uncomfortable experience due to the smoking smell even though I have stayed in the non-smoking room.

Friends_and_family Family

8/10

Excellent

05 Sep 2021

Verified traveler

滞在初日、バスタブ、シャワーのお湯が温かく無かった。最後の食料品の一部を冷蔵庫に忘れたが、何の連絡もなかった。(食料品だったので処分をしてもらってOK)。今後、此方からも問い合わせをするが、何らかの形で一報が有っても良いのではないかと思う。