Name: Best Western Plus Carrizo Springs Inn & Suites
Address: 2474 N 1st Street, Carrizo Springs, 78834, US

6/10

Pleasant

02 Mar 2025

Regena

Ridiculous Prices!!!

The Hotel was clean and comfortable but way to expensive for the area. Ridiculous prices!!!!

Business

8/10

Excellent

02 Mar 2024

Jody

It was very good next to a convenient store and staff where very nice limited rooms but amazing over all

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2023

Barbara

Staff and manager very helpful and friendly.

Business Self

6/10

Pleasant

30 Oct 2023

Nancy

M

10/10

Exceptional

18 Oct 2023

victor

Nice

Business Self

2/10

Poor

20 Jul 2023

Laura

Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.

Leisure Family

6/10

Pleasant

25 Jun 2023

Verified traveler

Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am

Partner

2/10

Poor

14 Nov 2022

Juan

Broken elevator. Stains all over the room . Awful breakfast .over priced .

Business_and_leisure Family

8/10

Excellent

15 Aug 2022

Melinda

There was no water on the first night. But a/c was cold

Leisure Family

10/10

Exceptional

06 Jan 2021

Verified traveler

Good, it was a nice hotel. I enjoyed my stay........

Friends_and_family Family

6/10

Pleasant

28 Jun 2020

William

The rooms and hallways were very dark. Because of COVID, we couldn't use the pool or workout room. I feel like we should've gotten a discount. We also tried to get breakfast in the morning, but there wasn't anyone at the front desk to help us. We wound up going out for tacos.

Friends_and_family Family

8/10

Excellent

03 Jun 2020

Brandi

The remote to my Tv did not work. The ice machines in the entire hotel were not working... I was provided ice, but it was an inconvenience. I understand with COVID breakfast is limited, but the selection offered for “pick-up” was sparse. These are all small things, but I will choose a different hotel in the future to avoid the inconvenience.

Business Self

4/10

Poor

04 May 2020

Tina

I stayed 3 night and the first 2 night nobody was in the front seat I waited in front for 1 hr and nobody was there then I left across the street to get something to eat and still nobody was there then finally someone came and helped me then we couldn’t use the pool there was no breakfast the lady that was there in the mornings she was very nice and helpful but the night shift there never there besides that the staff was good the hotel is good I stayed there before this is the first time it happens to me the this hotel is very good and nice

Business Family_with_children

10/10

Exceptional

18 Apr 2020

Karla

Awesome

Great place to stay! Very clean and everyone was so nice.

Partner

10/10

Exceptional

25 Mar 2020

Verified traveler

It was awesome, everithing was really clean, thanks for that

Family

10/10

Exceptional

03 Mar 2020

Verified traveler

I loved that it was quite ans clean however the water heater needs improvement

Leisure Partner

6/10

Pleasant

04 Jan 2020

Verified traveler

Reservation not delivered

I paid through Hotels.com but there was no reservation.
They say there was no email for the hotel so Hotels.com didn’t send it then the BW wouldn’t take phone confirm so I had to pay the hotel directly. If you offer a hotel on your site get your crap together. This is not the first time I’ve had issues.

Business

10/10

Exceptional

03 Sep 2019

Verified traveler

Pet friendly + pool= perfect for us!

This was the second time we have stayed here and would be my choice to stay at again. My husband was working in the area, so this was perfect hotel for us to stay at while visiting him. We can bring our little dog and the kids can play in the pool. One of the few hotels in this area that has a pool and is pet friendly!

Family

8/10

Excellent

17 Jul 2019

Verified traveler

,Staff very friendly, excellent breakfast, clean rooms

Business Self

10/10

Exceptional

03 Jun 2019

Verified traveler

Breakfast was good, customer service was excellent.

Friends_and_family Family

2/10

Poor

13 Mar 2019

Verified traveler

Way overpriced for what it is. A scam .... simply ..

Business Self

6/10

Pleasant

20 Feb 2019

Verified traveler

We had a very nice room at a fair price. Beds were comfortable. We only stayed one night. Breakfast was a disappointment. We much prefer a traditional breakfast. Too much mexican flair for us.

Leisure Family

2/10

Poor

04 Feb 2019

Verified traveler

They could not find the room we had paid for on Expedia. We had to pay for an additional room.

Business Self

8/10

Excellent

23 Jan 2019

Verified traveler

They did not give me a receipt

6/10

Pleasant

21 Oct 2018

Cheistina

Hotel was not very clean. Our room had a few issues... a burned out light in bathroom, exhaust fan did not work in bathroom, a/c was very loud with a broken loud noise that would not stop. Breakfast was awe full ... no eggs, cold, and old breakfast choices.

6/10

Pleasant

17 Oct 2018

Marcus

Toilet not working

Drive 8 hours from Louisiana only for toilet in my room not flushing. Tired to use phone to call front desk, phone did not work. Went to front desk, they handed me a plunger. Beds were comfortable, location is great!

8/10

Excellent

06 Jun 2018

A&l

Hotel experience

Good experience . Hotel had no cable but that wasnt to much of a problem since i wasnt going to be there all day. Good breakfast and room service was great as well.

2/10

Poor

02 May 2018

David

I would give this place a miss.

From a cockroache in the room and dust an inch thick on a chair this failed to live up to expectations. The breakfast was very poor dried up egg mush and sausages swimming in grease. We are into our 3rd week of a road trip and this hotel is at the bottom of list so far. It was noticeable that the staff never enquied on our stay when we checked out.

Partner

8/10

Excellent

29 Apr 2018

Jennifer

Ok stay

Staff was very friendly. Hotel was new/updated. The hallway carpets looked like they hadn’t been vacuumed in a while. The hotel room walls and headboard had a few stains here and there but not bad enough to make me want to move rooms. Overall our stay was okay.

Family

10/10

Exceptional

31 Mar 2018

Christopher

Best in Carrizo Springs.

The staff here were very friendly and helpful. I’m extremely picky when it come to hotels and I’d stay here again for sure.

8/10

Excellent

29 Mar 2018

Samuel

good stay just to sleep

good stay a little not very well lit could use more bright lighting to make more inviting and safe for families seemed dull

Family

4/10

Poor

24 Mar 2018

susan

hotel close to my property

I have stayed here before with no issues. However this time I had multiple ones. My air didn't work so I reported it. I was told that I could switch rooms. I said please. It was 90 something degrees outside. So the guy asked if he needed to bring me a new room key. \"Uh yeah\". I asked if he could bring a cart when he came. He came to my room with 1 card key and I had 2 with the previous room and there was no cart. I asked where is my cart. His response \"You needed a cart\". \"Uh yeah\". So he brings back a cart and turns around and walks off. Didn't offer to help or anything. In a few minutes I had a knock on my door and it was the maid. She brought some things I had left in my old room. And she said that there was nothing wrong with the air conditioning, that it was something to do with the cord. I told her it would have been very nice if someone would have just come and checked it, then I wouldn't have had to changed rooms. She said \"oh we don't have any maintenance people. I stayed there 2 days. I had to go to the front desk to get them to rekey my room key multiple times with both keys. The lady who worked the desk in the early part of the day was very nice and professional. I'm not sure what was going on with this stay but it has never been like this before. I will use this hotel again, but if I have issues like this next time, then I will be using one of the hotels nearby. I plan on making 2-4 trips per year to see about my property I have in Carrizo Springs.

8/10

Excellent

18 Mar 2018

amber

Nice hotel close to restaurants and shopping

Hotel was nice and clean upon arrival. Stayed 2 nights when we got back to hotel after shopping and eating I had to tell front seat to give us clean linens

4/10

Poor

11 Mar 2018

sharlene

Not to happy

No bulbs in bathrooms, no towels and not to clean! Also at check explained situation to csr rep she no worries! Upon check out you will be refunded. Now I am told I will not be for the extra day I was charged!

Family

6/10

Pleasant

04 Mar 2018

Verified traveler

Issue with room key

After checking in, I was informed that the key machine was not working. I was never issued a key but had someone from the front desk open my room door each time I needed in.
I don’t know if this is legal. I am requesting to get reimbursed for my stay.
Eloy Chapa

6/10

Pleasant

12 Jan 2018

Kevin

Sheets were not changed daily. Room was not cleaned two days in a row.

6/10

Pleasant

02 Jan 2018

Verified traveler

It was comfortable there was no extra toilet paper, and it looked like the bathroom was used and the window was cracked and broken. The desk clerk said it was sealed but clearly wasnt

Partner

10/10

Exceptional

30 Nov 2017

Bianca

I had a very decent stay.

Family

10/10

Exceptional

26 Nov 2017

CLC

Good experience! Definitely guests on all different schedules being in an oilfield area but that's not the hotels problem, it just comes with the territory. Staff was extremely helpful and accommodating to our check in and out needs. Clarissa is the sweetest and super helpful!!!

10/10

Exceptional

22 Nov 2017

Richard

Bud

Good stay but not happy the rates went up ....

8/10

Excellent

11 Nov 2017

Jose

Good place to stay

10/10

Exceptional

05 Nov 2017

Juan

Good

Partner

10/10

Exceptional

24 Oct 2017

Carlos

Nice experience

Awesome the lobby Lady Rally excelent Customer Service se love her

Partner

10/10

Exceptional

09 Oct 2017

Joanna

The Staff have really great customer service and the room was really comfortable.

Family

6/10

Pleasant

25 Jul 2017

Verified traveler

It was ok, the beds were not the size that they said they were.

Family

10/10

Exceptional

23 Jul 2017

BEST WESTERN PLUS

greeat time

nice

8/10

Excellent

10 Jul 2017

J

This is a hotel for oil field workers. The elevator smelled like men coming in from a day's work and had dirt on it's floor. One of the room doors, not mine, had a makeshift patch on it. The build quality for some parts of the hotel looked cheap, e.g. the room doors, but other parts like the bathrooms were very nice. The A/C was very cold and worked wonderfully for the 100+ degree days we were there. I was pleasantly surprised by the breakfast which had tamales as one of the options. The coffee was really weak, though, probably a result of the coffee machine they were using. The cleaning person left a note on our unmade beds stating they couldn't make the beds because we had left personal items on them. The personal items were a child's blanket and pillow, and a shawl. Considering the other hotel options in Carrizo Springs, this is one of the better ones I've stayed at.

8/10

Excellent

07 Jul 2017

Felipe

nice and comfortable

other than the ice machine being broken on my floor it was a good stay

10/10

Exceptional

24 Jun 2017

patrick

Nice hotel

Veru nice staff great breakfast rooms were very clean and spacious