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Hotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
Puebla · Mexico
Camino Ex Hacienda de Chautla S/NView location
8.6/10Excellent808 Reviews
Cleanliness9.2/10 9.2
Service8.6/10 8.6
Comfort8.8/10 8.8
Condition8.8/10 8.8
Neighborhood9.2/10 9.2
Amenities8.2/10 8.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
This enchanting hotel, housed in a former hacienda dating back to 1777, offers a unique experience amidst breathtaking natural beauty and rich history. The property features a private lagoon and a stunning castle, now used for special events.
Hacienda de Chautla is renowned for its picturesque scenery, promising an unforgettable stay.
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When you stay at Hotel Ex hacienda Chautla Puebla, Trademark by Wyndham in San Salvador el Verde, you'll be on a lake and 28.2 mi (45.4 km) from Angelopolis Commercial Center.
This hotel is 25.6 mi (41.2 km) from Great Pyramid of Cholula and 28.1 mi (45.3 km) from Cuauhtemoc Stadium. Stay in one of 29 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Chautla Hacienda
1.2 km / 0.8 mi
Cacaxtla
19.4 km / 12.1 mi
Exconvento de Huejotzingo
20.1 km / 12.5 mi
Monte Tlaloc via Rio Frio Trailhead
24.1 km / 15 mi
Iztaccíhuatl-Popocatépetl National Park
24.6 km / 15.3 mi
Xicotencatl National Park
27.7 km / 17.2 mi
Centro de Convenciones de Tlaxcala
28.5 km / 17.7 mi
Constitution Square
29.4 km / 18.3 mi
Museo de la Memoria
29.4 km / 18.3 mi
Xicotencatl Theater
29.7 km / 18.5 mi
Government Palace
29.7 km / 18.5 mi
Church of Saint Joseph
29.8 km / 18.5 mi
Art Museum of Tlaxcala
29.9 km / 18.6 mi
Basilica of Ocotlan
30.2 km / 18.8 mi
University Cultural Center
30.8 km / 19.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2025
- Year of most recent renovation: 2026
- Total number of rooms: 50
- Number of floors (main building): 2
- Annexe (s): 3
- Single rooms: 20
- Twin rooms: 23
- Suites: 7
- hotel
- American Express
- MasterCard
- Visa
Show 7 more facilities & services
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
JUNIOR SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKING • 1 BedroomQUA.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Tea and coffee making facilities
- Internet access
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
QUADRUPLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-NM
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Tea and coffee making facilities
- Internet access
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE ONE BEDROOMJUNIOR SUITE • ONE BEDROOMJSU.B1
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Cable TV
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
Show all 10 amenities
- Wake-up service
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
JUNIOR SUITE ONE BEDROOM
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: JSU.B1
Room amenities
- Wi-fi
- Cable TV
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wake-up service
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room GRANDRoom • GRANDROO.GD-2
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 10 amenities
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
Room GRAND
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GD-2
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 BedroomSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO QUEEN BEDS NON SMOKINGJUNIOR SUITE • TWO QUEEN BEDS NON SMOKING • 1 BedroomJSU.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 4
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Internet access
- Wake-up service
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
JUNIOR SUITE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 4
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2Q-NM
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Internet access
- Wake-up service
- Wi-fi
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Toiletries
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- TV
- Direct dial telephone
- Hairdryer
Show all 10 amenities
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
Room TWO BEDROOMS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.B2
Room amenities
- Cable TV
- Toiletries
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
JUNIOR SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 BedroomSUI.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-NM
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 BedroomDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Internet access
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Bathroom
- Shower
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 10 amenities
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
SUITE ONE BEDROOM
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Room amenities
- Hairdryer
- Bathroom
- Shower
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room GRANDRoom • GRANDROO.GD-1
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 10 amenities
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
Room GRAND
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GD-1
Room amenities
- Bathroom
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Toiletries
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 BedroomDBL.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wake-up service
- Wi-fi
- Tea and coffee making facilities
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-QN
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wake-up service
- Wi-fi
- Tea and coffee making facilities
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 BedroomQUA.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Wi-fi
- Wake-up service
- Internet access
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
QUADRUPLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-2Q
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Wi-fi
- Wake-up service
- Internet access
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
100
reviews shown
Ryan
Clean, but for a \"suite\" there should be more amenities, like a mini fridge or at the very least, a hair dryer.
Manuel
Nature is great but a lot of mantainance needed
Iliana
Charming hidden gem around Chautla. One of the best Mision Hotel that I've stayed. The property is beautifully kept. The staff is always there whenever you need something. We felt very cared.
Food is delicious at the restaurant.
The access from the hotel to the castillo is very convenient.
A big applause to the staff doing the leyendas tour, it was excellent!!
Definitely a place I would stay again without doubt.
Food is delicious at the restaurant.
The access from the hotel to the castillo is very convenient.
A big applause to the staff doing the leyendas tour, it was excellent!!
Definitely a place I would stay again without doubt.
Amado
Gran Destino y Gran servicio!
Irina
Beautiful historical place
Beautiful place. Good service. Towels should be changed, they looks like rags and you should offer more towels for the hands, not just one tiny washcloth. Beds were comfy. Tv has no english channels or ability to seitch the audiu. In such touristic place you should have something for turists to do at night time. Beautiful, well kept grounds. Rooms smell musty and pipes smell too. But over all I would stay there again. If you can bring your own coffee- do it. The only coffee you can get in the office in the morning and in the restaurant- both literally horrible.
Julio
One of the best places for a quick escape from city traffic and stress. Staff are friendly and courteous, ready to help anytime! Breakfast is good, but better if you upgrade to the buffet ;)
If you plan to visit the adjacent park, be advised they respond to different management and business rules and sometimes there are frictions among them and the hotel. This is not the hotel's fault at all.
If you plan to visit the adjacent park, be advised they respond to different management and business rules and sometimes there are frictions among them and the hotel. This is not the hotel's fault at all.
Leonora
Los colchones y almohadas son muy muy viejos , y los baños de las habitaciones también. Es un lugar hermoso pero si deja mucho que desear la
Cómodidad de la cama y almohadas
Cómodidad de la cama y almohadas
Jose L.
Based on my experience on my different hotels I have ever been, this place is not only unique...the staff is amazing, the service in all areas keep us super happy until the last minute. Ms. Xóchitl the Manager, take care of us making sure we were happy enough.
The front desk service was very polite and kind, and they put always an special attention to us.
The food!!!!! Simply amazing!!!
The front desk service was very polite and kind, and they put always an special attention to us.
The food!!!!! Simply amazing!!!
Ana
The ex hacienda is amazing because its beauty is all natural and in good shape.
Maria C.
The hacienda building and the view of the volcanoes is magnificent, the gardens as well.
Mariana
Lo mas bello de Mexico!
Fabulous place to visit and relax! Must go
Jose
Very good
Irene
The history of the property was amazing. The location is far from any community therefore the hotel restaurant is the only one. Serves was very slow so have patience because the food is delicious.
Verified traveler
Bonito
Excelente servicio
Arturo
Terrible… run from this hotel..
Such a wasted potential… the place is beautiful BUT It was a terrible stay to be honest, room was disgusting, bugs everywhere… the furniture was very bad taken care of. Bed was very hard.. room was super hot and there was no air conditioning. The restaurant took forever to get our food. Pool water was literally white disgusting
Jose
This place is beautyfull, service is greate!!
Claudia
Very good, very comfortable, fantastic views.
Verified traveler
staff service not good at all
Verified traveler
We liked the gardens and the view to the castle.
Gabriel
Excellent get away
Excellent and beautiful hotel. Makes the trip worth every peso.
Luis
Very quiet place! I will come back again. I would love to bring my religious community in order to have a week retreat. Excellent service.
Verified traveler
Fascinante y mucho más con la participación de actores de leyendas
Verified traveler
Espectacular lugar, la Ex Hacienda luce mejor que hace unos años y el servicio y organización ha mejorado
Verified traveler
Excellent for chilling out, bad for breakfast
The hotel is amazing, the staff is friendly and the hitel in general is well-cared. Nevertheless, the breakfast is not good, the price doesn't match with quality: only few dishes in buffet service, too much carbs and so expesive (15 USD pp), anyhow, there's no other option in this place for breakfast
OMAR
Muy agradable la estancia
El lugar muy bonito y los paisajes, el hotel bien acondicionado.
Luis Fernando
Beautiful hotel
Awesome place
Verified traveler
Muy bien
Estuvimos muy a gusto, pues es un hotel grande, bonito, cómodo, bien mantenido y con vistas espectaculares. Además, todo el servicio es muy atento y amable.
Ivan
This was a very nice surprise the hotel was very nice and clean, fully renovated maintaining the history and the park next the hotel was great for the kids, they fished, use the boats, enjoy the zip line and ran around the park. I totally recommend this, my only complain is that they should include the cost of the park and the and the activities in the hotel, you have to pay that with cash, its not expensive around 100usd in cash, they a accept only pesos.
Verified traveler
Beautiful historic property in a magical setting. However, they seem understaffed and we were unable to get pool towels, didn't have enough bathroom towels for the number of our party, and never brought us ones they kept saying were om their way. At the restaurant for breakfast they didn't tell us that they had an omelet and quesadilla station outside after I asked if they had any non-meat options at the buffet and made me order a la carte. Not huge things but for a luxury hotel, they need to improve on their service.
Verified traveler
Ex
Excelent hotel! The place was really nice with awesome staff
Hugo
Good experience.
Very nice hotel and stay. The weather was quite cold and we got sick but it wasn't the hotel fault. But if you go in winter consider that they don't have heating and the buildings are not well prepared for cold weather. We'll be back, though.
yemy
Amazing
Beautiful place
Bonnie
GREAT find!
We just needed an overnight place between Puebla and Mexico City... what a great discovery this Hacienda was for us! We were supposed to leave early but we couldn't tear ourselves away from the gorgeous gardens and the breakfast buffet! We will go back, looking forward to it!
Marissa
Beautiful place,love the gardens.love everything about this hotel.wish I could stay longer.
Verified traveler
Very very nice hotel.!
Staff is super friendly and my girl and had a great time.
Staff is super friendly and my girl and had a great time.
Verified traveler
nice hotel with wonderful view - eco hotel
restaurant menu limited and food no good and very expensive
Verified traveler
Beautiful place
Great service, beautiful location.
Diana
Lovely place, still a new hotel that can improve.
Nice hotel overall, but it is lacking things like coffee and mini bar in the rooms, as well as air conditioning. The beds were very comfortable and they looked beautiful, but the bed posts were blocking our view of the tv, so we couldn't watch it at all. We stayed there on a Wednesday, so there were no outdoor activities an there is no gym or anything else to do. It's a great place to rest, especially for couples or working teams.
LIDIA GABRIELA ESTRADA
La habitación divina y los jardines lástima que la piscina aún no está disponible como sugerencia deberían considerar un spa ! Lo demás bellísimo cama cómoda y comida deli
rocio
In lugar espectacular a solo 1:50 min de la CDMX , para pasar un fin de semana en familia, la comida deliciosa y el servicio en general de primera.
Enrique Eduardo
Todo muy bien, el personal muy amable. La comida en el restaurante espectacular.
Nos hubiera gustado que la alberca y el spa ya estuviera en funcionamiento.
Lo unico que si comentamos en recepción, es que la habitación que nos toco, tiene una especie de ventana a un lado de la puerta que hace que entre muchisimo la luz.. Toda la noche y muy temprano en la mañana entra luz y eso hace que no puedas descansar al 100%
Nos hubiera gustado que la alberca y el spa ya estuviera en funcionamiento.
Lo unico que si comentamos en recepción, es que la habitación que nos toco, tiene una especie de ventana a un lado de la puerta que hace que entre muchisimo la luz.. Toda la noche y muy temprano en la mañana entra luz y eso hace que no puedas descansar al 100%
Norma Luz
El día viernes teníamos entrada al hotel, sin embargo llegué a las 10 y ya no se me abrió ni se me dio acceso, no hubo nadie que nos abriera estuvimos una hora y media afuera del hotel esperando que nos abría no había guardia de seguridad no dejan a nadie, está muy solo en la noche, no hay nada, tuvimos que ir a quedarnos a otro hotel al otro día, no pudieron resolver nada, que no sabían que guardia se había quedado😡
Leticia
Faltan espacios fuera de la habitación en donde se pueda descansar admirando el entorno
alfredo
toda las actividadess sson privadas del hotel no tiene ninguna no hay alberca ni gimnacio lo unico, el cuarto de hotel,no lo recomiendo
JOSE PABLO
En general muy muy bien. Excelente atención. Muy rica la comida, servicio inmejorable, el personal super atento.
En nuestra habitación (124) se escucha la maquinaria del aire acondicionado, y el AC de nuestro cuarto cuando estaba en stand by, zumbaba fuertemente.
Salvo este pequeño inconveniente del AC, todo lo demás muy bien. Muy recomendable y SÍ, sí me voy a volver a hospedar aquí.
En nuestra habitación (124) se escucha la maquinaria del aire acondicionado, y el AC de nuestro cuarto cuando estaba en stand by, zumbaba fuertemente.
Salvo este pequeño inconveniente del AC, todo lo demás muy bien. Muy recomendable y SÍ, sí me voy a volver a hospedar aquí.
Eddy
El acceso al Castillo de Chautla no es cuidado y estuvimos esperando a que abrirán por casi 40’ a pesar que les habíamos avisado…porque? El vigilante se fue a comer.
La alberca y SPA no son funcionales todavía.
Lástima, porque el resto del personal se esfuerza en ofrecer una buena experiencia
La alberca y SPA no son funcionales todavía.
Lástima, porque el resto del personal se esfuerza en ofrecer una buena experiencia
Nancy
Me encantó
jose manuel
MUY BONITO
Laura
Es un hotel muy bonito!!
Súper recomendable
Súper recomendable
Francisco
Todo muy bien, habitaciones modernas.
INOCENTE
Le pongo 4 estrellas porque dijeron que no estaba mi reservación y como que no tienen mucha organización todavia
Fernando
Todo bien
VIRGINIA
En remodelación con pocos servicios .
Jose
La habitación muy bien, el restaurante también, en general muy bien, es un hotel nuevo y le faltan amenidades, pero el hotel es espectacular, la comida bien (nada fuera de lo normal) y los jardines y de más, esta espectacular. Bueno para una escapada, el único pero: no aceptan mascotas. Pero en general muy bien, en unos meses que está al 100% va a estar mejor
Diego
Buena
Alina
La limpieza,la suite es preciosa,el personal super amable ,la comida en el restaurante excelente,los policías ,jefe de mantenimiento muy atentos y serviciales
Servicio de calidad ,atención ,comida ,la belleza del lugar
Servicio de calidad ,atención ,comida ,la belleza del lugar
Jeannine
La hacienda a cargo del hotel mision era bellisima. Ahorita con wyndham pero, le falta muchísimo trabajo, ojala recuperen los jardines y las fuentes. Ls urge unos buenos jardineros, ni las plantas de adentro del hotel estan bien cuidados.
Jorge
Habitación muy limpia.
JOSE FERNANDO
Es un muy bonito hotel, esta en construcción algunas áreas pero para desconectarte de la ciudad esta super bien y no es caro.
Lo que más me gusto fue el sabor de la comida del restaurante. Es comida fresca hecha al momento y no percibí nada de comida congelada o empaquetada.
Con razón va mucha gente al buffet de fin de semana aunque no se hospede.
Lo que más me gusto fue el sabor de la comida del restaurante. Es comida fresca hecha al momento y no percibí nada de comida congelada o empaquetada.
Con razón va mucha gente al buffet de fin de semana aunque no se hospede.
JULIO CESAR
No me hicieron válido el pago a través de hoteles.com/expedia y no pudimos quedarnos en el hotel hechando esto a perder todos nuestros planes. El gerente dijo que ellos no pueden cobrar de expedia/hoteles.com y que yo lo tenía que solucionar. ¿Entonces no tienen convenio con expedia? ¿No se promocionan a través de esa plataforma?
Además nadie en hoteles.com/expedia ha podido ayudarme con el reembolso, es imposible comunicarse con ellos, los supuestos agentes apenas hablan español y cuelgan a propósito, etc. Terrible experiencia sin apoyo de ninguna de las partes.
Además nadie en hoteles.com/expedia ha podido ayudarme con el reembolso, es imposible comunicarse con ellos, los supuestos agentes apenas hablan español y cuelgan a propósito, etc. Terrible experiencia sin apoyo de ninguna de las partes.
Larissa
Es bello
Caroline
Me pareció un maravilloso lugar
Bertha
Buena atención, instalaciones excelentes!
Yair
Muy bien
Adriana
La hacienda está muy bonita, sin embargo está muy remota, no hay nada que hacer y es demasiado caro para lo que se ofrece.
Larissa
Viaje familiar
El hotel es realmente hermoso pero el check inn fue lento, el servicio de limpieza al día siguiente inicio a las cuatro pm, lo cual es algo a mejorar
Verified traveler
Se sugiere colocar equipos de Aire Acondicionado
Buen servicio y atención por parte del personal. Sería bueno que pusieran equipos de Aire Acondicionado en las habitaciones ya que en el verano el calor y la humedad son muy altas
Fabiola
El lugar es muy bonito, es comodo, amplio, solo que si no llevas coche es un problema para salir de ahi ni hay taxis ni nada en que te puedas trasladar..el personal de recepción no es muy atento en eso..
Sergio Alejandro
muy bonito lugar
Olivia
Hermoso hotel con historia, gran servicio, habitaciones amplias y cómodas. Sus jardines bellísimos. Está muy cerca del castillo de Chautla, puedes ingresar caminando. Sin duda volvería!
Citlalli elizabeth
Lo mejor el precio, la atención, la historia, las actividades, el recorrido y las leyendas. súper recomendado !!!
Áreas de oportunidad:
-La alberca no hay servicio ni bebidas ni una sola persona al pendiente y estaba llenísimo.
-La comida a la carta es súper lenta y el servicio es deficiente no te toman la orden en el lugar y el whatsapp tardan en responder.
-En recepción no te informan de las actividades, me enteré de casualidad por otros huéspedes.
- cambiar el horario de la búsqueda del tesoro, ya que I es a las 12 y solo se hospedan 1 día no se puede tomar la actividad.
Áreas de oportunidad:
-La alberca no hay servicio ni bebidas ni una sola persona al pendiente y estaba llenísimo.
-La comida a la carta es súper lenta y el servicio es deficiente no te toman la orden en el lugar y el whatsapp tardan en responder.
-En recepción no te informan de las actividades, me enteré de casualidad por otros huéspedes.
- cambiar el horario de la búsqueda del tesoro, ya que I es a las 12 y solo se hospedan 1 día no se puede tomar la actividad.
Ricardo
Con ganas
La estan ia estuvo bien paro no pude disfrutar todos los servicios, me quedecon las ganas por ser viaje de trabajo
José Luis
La limpieza en general excelente, le doy cuatro estrellas porqué la piscina estaba muy sucia de lo que pareciera bloqueador solar.
NORMA CORTES
Todo muy bien, solo faltaría poner barandales para que los adultos mayores se puedan sujetar en los baños
Erika
Muy lindo la vista al lago!
Jose
Un buen lugar para quedarse
Ningún hotel es perfecto, la diferencia es la disposición del equipo a cargo de resolver alguna situación que se presente. En Chautal el equipo es muy bueno.
Algunos detalles como caja fuerte no funcionando fueron resueltos con buena actitud y efectividad.
Algunos detalles como caja fuerte no funcionando fueron resueltos con buena actitud y efectividad.
jackeline
Tienen un buen servicio de leyendas y recorridos pero cuando llegue las habitación no estaba lista (no había toallas, ni botellas de agua) tuve que pedir agua caliente porque la ducha estaba fría , no hay secadora de cabello (hay que pedirla a recepción ). Nadie te explica horarios para acceder al parque Chautla. Todo lo demás está aceptable
JORGE
LA HABITACION MUY AGRADABLE
Luis A
El hotel es hermoso, la gente súper amable, la comida es muy sabrosa, solo que si deben mejorar su tiempo de atención para los alimentos, son tardadisimos, tuvimos que esperar 1:30 para recibir uno de los desayunos de un grupo de 10 personas. También subir un poco la temperatura del agua de la alberca y tener la opciones de snacks en el bar.
Jose Armando
Muy bonita
Beatriz
Hermoso lugar y mucho que mejorar en el hotel
Esperaba más por ser un hotel de la cadena Misión, el lugar es hermoso, pero la limpieza en la alberca puede mejorar mucho, la temperatura de la alberca no es adecuada, ya que estaba muy fría, a pesar de ser techada y mencionar que es templada.
El personal de mantenimiento no quería subir la temperatura porque el letrero decia 28° y la verdad no estaba a esa temperatura o subirla un poco más y habiamos muchos huéspedes el jueves 28 de marzo que comentamos lo mismo.
Tienen un maravilloso espacio dentro de la misma área de la alberca para servir bebidas y snacks y no lo utilizan, tuvimos que ir a buscar a alguien para que nos atendiera.
Y los colchones de la habitación, la verdad nada cómodos, las toallas de baño muy desgastadas
El personal de mantenimiento no quería subir la temperatura porque el letrero decia 28° y la verdad no estaba a esa temperatura o subirla un poco más y habiamos muchos huéspedes el jueves 28 de marzo que comentamos lo mismo.
Tienen un maravilloso espacio dentro de la misma área de la alberca para servir bebidas y snacks y no lo utilizan, tuvimos que ir a buscar a alguien para que nos atendiera.
Y los colchones de la habitación, la verdad nada cómodos, las toallas de baño muy desgastadas
Erik
muy bonita hacienda bien conservada
la comida y el servicio de restaurant regular
la comida y el servicio de restaurant regular
María Cristina
Esta super bonito el hotel y con mucha historia sus instalaciones. Muy amplios jardines y muy bien cuidado.
Las habitaciones muy cuidadas tambíen. Lo unico es q le faltarían ventiladores. No hay reléfonos, más con los celulares personales eso queda cubierto. En la madrugada refresca y no se siente calor, pero en el día y parte de la noche hace falta ventilador o aire acondicionado. Por todo lo demás, todo está muy bien, además, está a unos pasos del Castillo de Chautla q junto con su entorno es hermoso !!
Las habitaciones muy cuidadas tambíen. Lo unico es q le faltarían ventiladores. No hay reléfonos, más con los celulares personales eso queda cubierto. En la madrugada refresca y no se siente calor, pero en el día y parte de la noche hace falta ventilador o aire acondicionado. Por todo lo demás, todo está muy bien, además, está a unos pasos del Castillo de Chautla q junto con su entorno es hermoso !!
FRANCISCO PABLO
EXCELENTE PARA RELAJARSE
Carlos Fernando
Un hotel Grand donde te cobran el estacionamiento... no te entregan el cuarto a las 3.. ni lo intentes solo vas a hacer corages. los cuartos tienen un ventanal que da la calle de entrada, y este no cierra asi que tus cosas y tu al dormir estas a \"la buena de Dios\" .. hable 4 veces para reservar y nunca pudieron .. termine reservando en linea. no habia agua caliente grand mision .. sin agua caliente.. el cuarto no tiene telefono para avisar a recepción.. de verdad solo el joven que baja las maletas da un buen servicio.. todos los demas como si fueran nuevos
Porfirio
La combinación del hotel y el lago, hacen un lugar inolvidable, un lugar para descansar, para relajarse.
Me gusta mucho.
Me gusta mucho.
Orlando
Lugar muy bonito
Todo bien el lugar es muy bonito y tranquilo, llevamos a nuestra mascota y sin problemas, la comida deliciosa
Marco Antonio
Volveré a regresar…. Eso es seguro.
Todo bien
Solo falta de servicio en el bar … tal vez ampliar el horario.
Solo falta de servicio en el bar … tal vez ampliar el horario.
MONICA JOSEFINA RODRIGUEZ
Por principio de cuentas no me dieron las habitaciones que reservé y su respuesta fue un simple “lo sentimos es lo que hay”. Nos dieron dos camas individuales en ves de recámaras con camas queen size. Éramos puros matrimonios y eso fue bastante incómodo. Todas y cada una de las noches tuvieron eventos de grupos y empresas con banda a todo volumen y karaoke incluso fiestas a todo volumen. Literalmente a lado de las recámaras hasta las 4 de la mañana. Por más que nos quejábamos en recepción nomás nos decían que una disculpa y no hacían nada al respecto. IMPOSIBLE dormir. Las camas tenían pelos, el lavamanos de una recámara tenía roto el grifo y toda la recámaras se inundaba de agua. Por más que se les dijo nunca lo arreglaron en los 5 días que nos hospedamos. Nunca nos daban toallas ni jabón. Teníamos que literalmente hostigar a la recepción para conseguir unas toallas en la recámara. El restaurante traía mal todas las órdenes y se les olvidaba todo lo que ordenábamos teníamos que conformarnos con lo que nos trajeran y la mayoría de las cosas en el menú no tenían en existencia. La verdad una pésima operación y atención al cliente. El lugar es hermoso pero le hecha a perder tan mal servicio. No regresaríamos jamás.
Luz María
El personal es muy amable, el hotel está muy bien cuidado y limpio, el restaurante sirve comida rica y la vista es muy bonita.
En la alberca, desafortunadamente unos huéspedes habían dejado basura y fruta mordida alrededor, no es culpa del hotel ya que tienen botes de basura, pero se te quitan las ganas de usarla.
Todo lo demás fue un excelente, el hotel tiene acceso directo a la zona de Chautla y es muy cómodo, definitivamente lo recomiendo.
En la alberca, desafortunadamente unos huéspedes habían dejado basura y fruta mordida alrededor, no es culpa del hotel ya que tienen botes de basura, pero se te quitan las ganas de usarla.
Todo lo demás fue un excelente, el hotel tiene acceso directo a la zona de Chautla y es muy cómodo, definitivamente lo recomiendo.
Jaime Enrique
Excelente!
Roberto
Excelente, todos muy amables
MARIA
Todo está maravilloso, la comida increíble, el trato amable e instalaciones seguras y limpias!!!
Gabriel Navarrete
No me gusto que se negaron a expedirme CFDI
SAÚL
E lugar esta SUCIO, el personal es poco atento y no orientan al huésped, los servidores de jabón y shampoo no sirven y a pesar de ser reportados no los repararon.
no hay control de plagas, había alacranes en la habitación, mismo que fue reportado y eliminado por mi.
no hay control de plagas, había alacranes en la habitación, mismo que fue reportado y eliminado por mi.
Victor
Falto jabón en mi baño, la habitación de mi hermana no tenía un vidrio de la ventana por lo qué pasó mucho frío
Pocas amenidades en el cuarto
Pocas amenidades en el cuarto
Adriana
La hacienda es un lugar acogedor, pero nos tocó por ser puente dos eventos en el lugar y al darnos habitación cerca de la alberca pues sonada el ruido de niños y la gente y también a cada rato se equivocaban de habitación y nos tocaban la puerta. Posteriormente en la noche se metieron a festejar a la zona de alberca y nos despertaron a las 3 am por el ruido de los festejados; salimos a reclamar y lo arreglaron en recepción; sin embargo pedí que si nos podían cambiar de habitación y no se pudo porque tenían todas las habitaciones ocupadas. Sin embargo al día siguiente se les olvidó limpiar la habitacion y bueno al comentarlo en recepción, la verdad nos la limpiaron casi de inmediato. En conclusión no me volvería a hospedar por esa experiencia y más por la habitación que nos ofrecieron, en lo demás en atención y resolución de problemas estuvo bien.
Marta
Pagué doble, quedaron de hacer el reembolso y es imposible comunicarse con ellos
Karina
Hermoso
Arturo
La atención como la comida deficientes !
Location & surroundings
Hotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
Camino Ex Hacienda de Chautla S/N, Pueblo San Lucas El Grande, Mexico
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Hotel Ex hacienda Chautla Puebla, Trdmrk by Wyndhm
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