Dumfries Arms Hotel

6/10

Pleasant

25 Feb 2026

Linda

Room was not of the standard off the rooms we normal get,and was on second floor with no lift access(husband ill health ,asked for room lower down,wanted extra £60 for 2nights .everything else was perfect as usual,and we are regular visitors !

Partner

8/10

Excellent

14 Feb 2026

Lucynda

Room was clean, dinner was lovely. Staff very friendly

10/10

Exceptional

10 Nov 2025

Gemma

My daughter and I stayed the night before a baton competition. Breakfast was nice and early, served efficiently and very tasty. But the room was absolutely amazing. It felt more of a suit than a room. The bed was huge and comfy and we watched a movie on the sofa. Overall I would stay again. I got an excellent deal but the full price is very reasonable for the quality of the accommodation.

Leisure Family

10/10

Exceptional

09 Oct 2025

Richard

Really excellent hotel - everything about it was superb: Rooms, staff and food and all at a really good price. One of the nicest hotels we've ever stayed in, would thoroughly recommend it!!!

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Gwynfor

Noisy room in the Gods. Dinner and breakfast was excellent.

Partner

10/10

Exceptional

26 Sep 2025

Troy

Ver easy

Partner

10/10

Exceptional

27 Aug 2025

Marian

.

Wonderful stay. Beautiful dinners and breakfast

Partner

8/10

Excellent

18 Aug 2025

Malcolm

Lovely staff, very helpful. Good hotel with loads of parking.

10/10

Exceptional

18 Aug 2025

Isobel

Lovely dinner abd comfortable, clean room.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Alex

Stunning hotel .
Lovely attentive staff
Extremely comfortable

Business Self

6/10

Pleasant

07 Aug 2025

Verified traveler

On arrival (8 hours drive) the receptionist greeted us with absolute disregard for people with disabilities or knowledge of legal rights of service dogs. I had included this into my booking and had confirmation that the hotel would support us. His words made my daughter withdraw as if she’d done something wrong. Not okay!!! Your team need D&I training.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Chris

Basically good stay

The fittings in the room were tired and worn. The tea/coffee tray was kept in a cupboard but was warm. Needs to be on the side. Bed comfy room very clean

Business

2/10

Poor

30 Jul 2025

Elaine

AVOID

Beware. This hotel has issue with Soil pipes.
Our room was unbearable in the bathroom and had to have the door closed. Unable to use the toilet because of the stench.
Reported to hotel staff - who advised
‘Yes we know - the cleaner forgot to put a plug back somewhere’ ?!?!??
Was then advised an ‘Operations Manager’ would call to discuss - 5 days later still waiting……… despite me calling to chase.
AVOID AT ALL COSTS.

Partner

10/10

Exceptional

28 Jul 2025

James

We thoroughly enjoyed our stay. Dinner was very good as was cooked breakfast. Only comment I would make was limited choice on first course of breakfast.

8/10

Excellent

25 Jul 2025

Larraine

Had a lovely one night stay here prior to visiting Dumfries House. Staff were lovely and food excellent. Only problem we had was the bathroom. The shower was over the bath which was very slippy and there was no mat and no grab rails to hold on to. As we are both getting older and have physical problems we felt very unsafe.

Leisure Partner

8/10

Excellent

17 Jul 2025

Frances

So welcoming.

This is a very welcoming hotel and the staff are warm and friendly and professional.
The room is comfortable, but a bit squashed for the people. Our only gripe was that it was hot and stuffy

Partner

10/10

Exceptional

14 Jul 2025

Adrian

Great

10/10

Exceptional

07 Jul 2025

Sharon

Weekend with friends

Fabulous stay ,food really nice ,breakfast excellent plenty of choice .evening meal really tasty .

Partner

6/10

Pleasant

16 Jun 2025

Christopher

Ok rooms a bit dated staff excellent
Breakfast poor

Partner

8/10

Excellent

15 Jun 2025

Linda

Bed comfortable room could do with a wee update but generally fine. Please put a mirror somewhere beside a plug. Need a good memory to dry and style my hair

Leisure Partner

8/10

Excellent

09 Jun 2025

James P

Visiting southern Scotland , this hotel met our expectations. An older hotel , its remodeling was quite stunning . The rooms / restaurant/ bar were all very inviting. I felt its price was appropriate and I give it a 3.5 star rating personally. It’s a bit off the beaten path but I’d recommend highly if your trip planning takes you in that direction.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2025

John

Excellent food.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Susan

Lovely hotel. Room clean and spacious. Dinner and breakfast was great

Leisure

8/10

Excellent

18 May 2025

Penelope

Beds need better mattresses. Great staff. Food good if menu a bit unexciting.

Leisure Partner

8/10

Excellent

13 May 2025

Helen

All good not exceptional. Helpful staff. A bit deary

Friends_and_family Friends

10/10

Exceptional

12 May 2025

Joseph

A lovely hotel

A warm welcome at reception.
Room was spacious, bed , pillows very comfortable. Good toiletries and good sized towels!
Good service in dining room. food good and fairly priced

Partner

10/10

Exceptional

05 May 2025

William

Was well appointed for the price bracket that it occupies.
Need to get rid of their sqeeky floorboards. Staff were most helpful.

8/10

Excellent

03 Mar 2025

Clare

Lovely hotel immucalate nice stay

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Janice

An experience not to be missed

This was a day trip.
The house and its contents and displays were remarkable and no less remarkable was the kindness and helpfulness of the staff, who, without exception, were obviously very much enjoying their work. Well done.

Partner

10/10

Exceptional

04 Dec 2024

Gail

Lovely hotel, beautiful decor and very clean.
Staff friendly and professional.

Leisure

10/10

Exceptional

27 Nov 2024

Wendy

This hotel was beautiful, clean, friendly and had a fabulous food in the restaurant. The staff were only to happy to please, we were going to a wedding so stayed here for one night before the wedding. We asked for a late checkout so we could get ready and they said yes with no extra charge or problem. We were running a little late so phoned down for an extra 1/2 hour and again they were only to happy to accommodate. I will be returning, one of the best stays in a beautiful hotel thank you

Leisure Friends

8/10

Excellent

22 Nov 2024

Robert

Good overall stay

Business

8/10

Excellent

19 Nov 2024

Rebecca

Overall, very clean and comfortable except that the heater did not seem to work well. It was a chilly stay! But other than that, good!

Leisure Friends

10/10

Exceptional

12 Nov 2024

William

Dunfries arms hotel Nov 2024

Good hotel. Stayed in older part of building which creaked a wee bit at night and disturbed my sleep. Brilliant breakfast and nice staff

10/10

Exceptional

27 Oct 2024

a

Attending a wedding and stayed for 2 nights. Perfect stopover

Partner

10/10

Exceptional

17 Oct 2024

Steven

Great hotel very clean very nice , good food and drink choice in the restaurant.
Fantastic breakfast

Business

10/10

Exceptional

29 Sep 2024

Patrick

Lovely ran hotel. Clean and staff very professional and hard working

4/10

Poor

10 Sep 2024

Verified traveler

Had a stomach bug after eating the breakfast!

8/10

Excellent

08 Sep 2024

Kenneth

Good value for money

Leisure Friends

10/10

Exceptional

07 Sep 2024

Trevor

Lovely entrance to the hotel and nice outdoor area to sit on if the weather was good. Good big room with decent over the bath shower.

Leisure Self

10/10

Exceptional

03 Sep 2024

john

All the staff were very accommodating and super helpful!
It may only have been in the room we stayed in but the floorboards were quite squeaky, but that did not cause any problems! just a comment!

Leisure Partner

10/10

Exceptional

31 Aug 2024

Jamie

Lovely Hotel
However on going to room , furniture /Bedside tables in room 25
Looking worn and in need of repair/replacement
Shower could not be cooled down enough, would have been concern if staying longer than 1 night
All hotel staff were polite, professional but very friendly , a skill in its self and much appreciated

Partner

8/10

Excellent

21 Aug 2024

Elaine

Our room was small but clean . Good food and lots of parking

Leisure

10/10

Exceptional

20 Aug 2024

Andrew

Very clean, polite staff all very good

10/10

Exceptional

16 Aug 2024

HELEN

Lovely welcoming staff and great service. Very good food. Parking good. Location good. Room was clea & comfortable. However, the hotel corridor and room had extremely creaky floorboards!! Would stay again though.

Partner

8/10

Excellent

11 Aug 2024

Richard

Far better than a chain hotel for about the same price.

10/10

Exceptional

11 Aug 2024

Kenneth

Great food lovely staff and service was good .

10/10

Exceptional

06 Aug 2024

carol

Lovely hotel. Good location. Breakfast choices are excellent.

Leisure Partner

8/10

Excellent

06 Aug 2024

Norma

Great hotel near Dumfries House

Lovely hotel with friendly, welcoming staff.
Our room was huge with a big sitting area and an enormous bed.
Our only mishap was at dinner when I was served chicken tempura instead of vegetable tempura.

Partner

10/10

Exceptional

28 Jul 2024

Margaret

Well situated for our needs. Staff helpful and polite.

Leisure Partner

8/10

Excellent

24 Jul 2024

Christine

Nice hitel. Friendly and helpful staff. Good location in town. We were visiting Dumfries House so very handy. Nice breakfast with good choice. Would recommend to friends and family.

Partner

10/10

Exceptional

09 Jul 2024

Kevin

Nice comfortable and clean hotel, friendly staff. Only minor disappointment was room location overlooking main road, so traffic noise was apparent.

Partner

10/10

Exceptional

05 Jul 2024

David

Dumfries house stay

Well located for Dumfries house only 7 minutes this is by Far the best hotel in the village with a good restaurant and bar. Even though there was a wedding during our stay we heard nothing and had an excellent night's sleep

Partner

10/10

Exceptional

29 Jun 2024

Laura

Lovely clean modern hotel.Staff great...very comfy bed..great shower ..excellent breakfast.

Leisure Family

10/10

Exceptional

26 Jun 2024

Andrew

Close to Dumfries House

Nice hotel close to Dumfries house. Clean and quiet room and good restaurant for dinner and breakfast. Close to town centre.

Partner

10/10

Exceptional

23 Jun 2024

Keith

Nice comfortable stay.

Business Self

10/10

Exceptional

17 Jun 2024

John

We really liked the hotel the staff on reception were very helpful, the room was clean and tidy the on suite was large bright with a great shower. The restaurant staff were very friendly and helpful. What I envisioned a long established hotel should be, would definitely stay there again.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Clive

The hotel was comfortable, the room was a good size. Breakfast there was a good choice of food. The restaurant was spacious and all staff were very polite and friendly.

Partner

8/10

Excellent

12 Jun 2024

Alison

Welcoming and friendly staff. Clean rooms, good value food. Good place to stay for short stay whilst visiting the local area and historic sites.

10/10

Exceptional

04 Jun 2024

Marcelle

Beautiful surroundings loved it

Friends_and_family Family

10/10

Exceptional

24 May 2024

Alison

Dumfries Arms

Staff friendly and helpful. Room was lovely, cosy bar in the evening. Great food in the restaurant

Partner

10/10

Exceptional

24 Apr 2024

Liz Jamieson

The hotel was comfortable and staff were very pleasant and helpful

Leisure Partner

4/10

Poor

22 Apr 2024

Laura

Rooms not cleaned.

Arranged a late check in of 1am due to being at a wedding on day of check in. Arrived, and was sent to a room which had not been cleaned - bed was made, but there were cans and glasses, dirty toilet, stain on wall and spillages. Went down to let reception know - they said they could check if they had another room but would come and clear the glasses. Moved to another room at the time; the only option at the time as we just wanted to go to bed having been out all day.

Other couple we were travelling with had used sanitary towels in their bin, which had not been emptied.

Next morning, they let us know that they would not be charging us extra for the upgrade. Emailed manager later, who said as we accepted the room upgrade and they discounted our stay by £10 that they wouldn’t be providing a refund.

Partner

4/10

Poor

21 Apr 2024

Laura

Rooms not cleaned.

Arranged a late check in of 1am due to being at a wedding on day of check in. Arrived, and was sent to a room which had not been cleaned - bed was made, but there were cans and glasses, dirty toilet, stain on wall and spillages. Went down to let reception know - they said they could check if they had another room but would come and clear the glasses. Moved to another room at the time; the only option at the time as we just wanted to go to bed having been out all day.

Other couple we were travelling with had used sanitary towels in their bin, which had not been emptied.

Next morning, they let us know that they would not be charging us extra for the upgrade. Emailed manager later, who said as we accepted the room upgrade and they discounted our stay by £10 that they wouldn’t be providing a refund.

Partner

10/10

Exceptional

04 Apr 2024

Aileen

Lovely Hotel.

Very clean and comfortable hotel, staff very polite and helpful, we stayed 3 nights had breakfast and dinner food was very nice. We stay in this area quite often and will definitely be staying at Dumfries Arms again soon.

Partner

6/10

Pleasant

25 Mar 2024

Nick

Staff really helpful.
Room nice.
Good choice of food.
But the thing that let the stay down was the Internet was no terrible. I needed it as I had work to have ready the following day, but was unable to get any of it done.
I did go and talk to the receptionist and they said that they would re boot it. Had no affect.

Business

8/10

Excellent

22 Feb 2024

Verified traveler

Breakfast

We have stayed on several occasions at the Dumfries Arms Hotel but we were disappointed this time in the quality of the fruit salad at breakfast. It consisted mainly of hard apple with skin on.

Partner

8/10

Excellent

23 Aug 2023

Verified traveler

Refurbishment needed.

We have stayed on several occasions at the Dumfries Arms over several years and do feel it is due a refurbishment. The paintwork should be lighter also.

Partner

8/10

Excellent

18 Aug 2023

Raymond

Enjoyed our stay and would definitely stay again

Business Family

10/10

Exceptional

19 Jul 2023

Douglas

Superb!

Superb!

Partner

10/10

Exceptional

11 Jul 2023

Virginie

The staff was welcoming, the room very clean and quiet and the car park very convenient.
We had a good dinner very reasonably priced. .
Breakfast was ok.
A good place to stay on our way to visit Scotland.

Leisure Partner

8/10

Excellent

25 Jun 2023

Carolyne

Ideal location for those visiting Dumfries House.

Leisure Friends

10/10

Exceptional

15 Jun 2023

PETER

A perfect location to visit Dumfries House and also having good access to the Ayrshire coast.

Leisure Partner

10/10

Exceptional

30 May 2023

Brian

Perfect hotel.

We had a very pleasant stay here it clean and staff were very cheerful helpful we couldnt have asked for anything better we would definitely recommend this hotel.

Partner

8/10

Excellent

09 May 2023

Caroline

Warm welcome and all the staff were pleasant and helpful. Food in restaurant for dinner was excellent as was the presentation. Apart from squeaky floorboards in bedroom happy with our choice.

Partner