Name: ANEW Hotel Centurion Pretoria
Address: Esquina de Gordon Hood y Hendrik Verwoerd, 0, Centurion Pretoria, 0046, ZA

4/10

Poor

04 Aug 2026

Janet

After many WHATSAPP conversations internationally, hotel manager promised a refund for an error in reservation date for two rooms which were rebooked with ANEW as soon as an error was discovered. If he had answered Expedia’s calls, the problem wouldn’t exist. The manager reneged on his promise when I arrived. I would have pursued it further had he not assured me of the credit to my account. Bate and switch. I could say more.

10/10

Exceptional

03 Aug 2026

Bridget

Very convenient location next to the Centurion Mall.

10/10

Exceptional

23 Jul 2026

Susan

The staff goes above and beyond. The hospitality is exceptional. So much so, that we returned a second time to book end our month long trip to Africa. Although it is outside the city, it is worth the Uber drive if only for one night between flights. Everyone will treat you like family and the on site restaurant has a nice mix of SA foods and things for tourists. It is hard to find the right words to recommend this hotel - maybe highly recommended or outstanding! Anyway, you won't be disappointed.

Friends

10/10

Exceptional

14 Jul 2026

John

There is a large mall next doo.

Family

6/10

Pleasant

03 Jul 2026

Sherry

When I checked in the room key machine wasn’t working so they had to open the door for me each time I left. They acted like it would be fixed in two hours but then found out the IT person wouldn’t be in until the morning to fix it. They should have told me that when I checked in! Also my room didn’t have working heat. They said it would be fixed in the morning. Breakfast was great. I asked the staff where to get a massage and they said locals don’t get massages so they didn’t know where to recommend . They told me a neighborhood 30 minutes away that I could look on the map and find a spa. You can hear people in the hallways. It was clean.

Self

10/10

Exceptional

01 May 2026

Jane

I made plans to arrive a day early for my scheduled safari tour which was gathering to begin our journey at this hotel. I reserved an extra night and was very happy with the hotel facilities.

I needed to eat dinner late that first night due to flight delays, and the hotel restaurant stayed open until 10. They were very gracious about me showing up nearly at closing time. I was able to order and eat while they cleaned up.

I grabbed a glass of wine at the bar which was also due to close at 10- and took it to my room to unpack. The hotel facilitated a tour of Soweto for me the next day.

The hotel advertises an airport shuttle, which was slightly difficult to arrange, but I was met at the airport with someone holding a sign with my name. He carried my bag to the car and drove me to the door and helped me in.

The hotel is not located in Pretoria proper, but they accommodated guests who wanted to arrange tours.

Nice room. Excellent, helpful staff.

Self

6/10

Pleasant

09 Mar 2026

Ranjeetha

Stay was good but breakfast was not up to standard cos you do not cater for people who not eat beef and pork..

8/10

Excellent

15 Jan 2026

Samuel Moses

Excellent

Business_and_leisure Self

8/10

Excellent

17 Dec 2025

Sarah

Hotel is fine, not a great location beside a river littered with garbage and it stank.

Leisure Family

10/10

Exceptional

12 Nov 2025

Michaeline

I loved everything about Anew.

Self

10/10

Exceptional

04 Apr 2025

Bernadette

Overall the hotel offered a great vacation experience

Leisure Family

6/10

Pleasant

01 Apr 2025

sherine

The stay and conviences were great. Rooms were great. For us it would have been great to know that the hotel is cashless and that was an inconvenience after a long trip. We had to go look for an atm to deposit our payment

10/10

Exceptional

17 Mar 2025

Shane

Clean, comfortable, great service

Exceptionally clean, beds are so comfortable that you feel like you're sleeping on a cloud. Staff very friendly and efficient

Partner

10/10

Exceptional

09 Feb 2025

Mary Jane

Just Great!

Spend 14 days there, it was so great !
It's a relaxing place, very clean and most all the staff are so welcoming and Helpful. ❤️❤️❤️

Business

8/10

Excellent

13 Jan 2025

Anathi

The place is central, the staff were friendly and willing to assist.

Partner

10/10

Exceptional

19 Oct 2024

Lonnie

Surprisingly modern, very clean and the staff was exceptional.

4/10

Poor

02 Oct 2024

Michael

This property has been undergoing renovation for quite some time without end. In our recent stay we were moved 3 times in a week due to construction and lack of hot water. The new room on the 3rd occasion was really nice however no point having a fancy bath if can’t use it. Leaking kettles, loose taps, never seem to know how many persons are on the room to ensure enough towels or drinking water and always have to chase for service rather than receive. Speaking to the lady staying on same floor as we did said she has been complaining for 6 weeks.We were patrons having come back for the 3rd time in this year, however it will now be the last. Lovely front desk staff however the overall management requires significant improvement.

Business_and_leisure Partner

4/10

Poor

08 Jun 2024

Michael

First night found lamps and safe not working. Next morning woken up by construction directly above at 07:10, complained and apologized and informed wasn’t supposed to start before 08:00. Next morning same thing at 07:14, so were moved. New room woken up by noises in pipes and found our bathroom, bath and shower full of sewerage coming out. Moved again. Next morning banging again directly above us at 07:08?? We normally like to stay at Anew , however this was a terrible experience and moved 3 times in one week. Really thought management would have offered a reduction in rates or some form of refund but not to be, very disappointing and not the normal standard of South African hotel management.

Leisure Partner

8/10

Excellent

20 May 2024

Dr

Safe, quiet with convenient parking. Staff were very polite and helpful.

Leisure Self

6/10

Pleasant

16 Jan 2024

Verified traveler

ANEW Centurion

Friendly staff. Mid-tier hotel. Good breakfast and facilities. Good open areas and outside areas (no smell). Near a large shopping centre (within safe walking distance). Join hotel rewards for the best rate.

Business

8/10

Excellent

01 Sep 2023

Estelle

All good

Stayed for 2 nights all. Goof except for river smell but we understand .

Partner

6/10

Pleasant

02 May 2023

Silvia

The smell of sewage is terrible!!!
Hotel and staff was great.

Business

2/10

Poor

06 Jun 2022

CLINT

Anew needs to renew!!

There is a horrible stench in the reception area and itgets worse as you walk to the restaurant, The phone in my room did not work. The bathroom handle broke off causing my wife to be locked in the bathroom for a few minutes. The plug points at the desk were faulty and made charging devices difficult. I am very disappointed and cancelled the 2nd night's stay.

Friends_and_family Family

2/10

Poor

03 Apr 2022

Stephen

Dirty rooms not adequately serviced. Rooms not inspected for maintenance defects (broken light hanging from ceiling posing both a fire and safety hazard).

Leisure Family

10/10

Exceptional

17 Feb 2020

Kevin

Value for money stay in Centurion

Helpful staff. Comfortable stay

Friends_and_family Friends

2/10

Poor

12 Feb 2020

Bradley

A nightmare

Worst experience in a 6 week trip around south africa! I requested a room away from the elevators when I booked but then they put me in a room beside the elevators overlooking the noisy highway below with poor insulation. I went back down to reception to ask for a room facing the quiet courtyard, which they told me they were sold out of. Then at 2am I woke up sweating to a broken air conditioner and a rapidly heating room. Then reception moved me to 4 other rooms in the middle of the night because each one also had broken air conditioners. By the way, 3 of those rooms were facing the quiet courtyard so they had lied previously about them being sold out. Then I was woken up early by housekeeping yelling and constantly slamming doors. I checked out and booked another hotel!

Self

6/10

Pleasant

02 Feb 2020

Gopaul

Low Quality Standards

The bathroom door did not close/open with the ease the it should. The shower head in the bathroom was so loose I had to hold it with one hand and shower with the other. The room was generally musty & dusty. The issues are just unacceptable.

Partner

8/10

Excellent

02 Feb 2020

M

The property is centrally located with very friendly staff. The restaurant has great food. A number of patio furniture pieces were broken which was unfortunate.

Business_and_leisure Self

6/10

Pleasant

30 Dec 2019

S J

Was OK

For the price and reputation of Protea Hotels it was disappointing. I wouldn’t search out a Protea Hotel again for the money paid.
Restaurant was particularly poor accept “agreement” she was very good.

Partner

6/10

Pleasant

17 Dec 2019

Van Zyl

My extended day stay was

Partner

6/10

Pleasant

05 Dec 2019

Verified traveler

Always clean and well presented, outside amenities around the pool area were quite messy

Leisure Partner

8/10

Excellent

24 Nov 2019

Wynand

Bed seems to have been slept in before, sheets was suspiciously wrinkled

Friends_and_family Friends

8/10

Excellent

20 Nov 2019

Verified traveler

Clean and well presented, staff were friendly except for the cleaners who came around early banging doors and having loud conversations outside our room

Leisure Family

6/10

Pleasant

11 Nov 2019

MR

Still the best location and value in Centurion

I really like the convenience and location of the hotel and i stay there very often. The biggest issue i have is with the amount of noise i experience at night. For example, all the cupboard doors and regular doors dont have padding or soft close mechanisms and make a loud bang when closed, i wish they would fix this.

Business

10/10

Exceptional

24 Oct 2019

Richard Gregory

Great Customer Service

The stay was amazing, the service excellent and room very clean and comfortable.

Business

10/10

Exceptional

02 Sep 2019

Lawrence

staff all very nice and helpful..

Business

8/10

Excellent

23 Aug 2019

George

Was good the people are friendly and nice hotel

Business

4/10

Poor

13 May 2019

Verified traveler

The hotel is well located, the staff very friendly, and clean, however there were issues. 1) We got in late in the afternoon 15h00 but could not check-in and sat around for an hour until our rooms were ready. In the early hours of the next morning there was a lot of loud talking, I figured that it maybe came from the room next door, and put a pillow over my head to drown it out, but at 06h00 I opened my door only to find the noise was from people sleeping in sleeping bags in the corridor in front of my room, they were busy packing up, and left all their litter in the corridor. That afternoon I got back to the hotel at 16h00 only to find my room stripped of all bedding - why? The housekeeping staff only rectified this at 17h00. Something else I had an issue with was they offer breakfast at R210 per day which would be R420 for my two day stay for breakfast, needless to say I gave that a miss and ate at the wimpy for R60.
Its issues like this that destroy a hotels reputation, they really need to address their housekeeping and try and get control of the hotel back, you cant have people squatting in the corridors.

Business Friends

6/10

Pleasant

30 Apr 2019

Verified traveler

Took 3 hours to check in to right room i had requested. A suite with twin beds. The TV reception is poor for a hotel of the status. The supersport channels are there but can hardly view some of the channels. Some stuff were absolutely pleasant but a few not so much.

Leisure Friends

10/10

Exceptional

15 Apr 2019

Nadeem

comfortable

convenient close to shopping mall

Family

10/10

Exceptional

18 Mar 2019

Chipo

Great facility

Amazing

8/10

Excellent

01 Mar 2019

christo

Overnight

Hotel central and well located. Safety good also for your car with 24 hr guards. Unfortunately the oncelovely lake is now no more and overgrown dump. However a good overnight venue with good service

8/10

Excellent

11 Jan 2019

Parthiban

Surprised

First I was given a room on ground floor which was outdated with old furniture and decor. I originally requested 2 single beds but was given 1 queen/king. I was pleasantly surprised when moved to the 5th where the latest furniture and fittings/decor was suddenly available

Family

6/10

Pleasant

19 Nov 2018

Verified traveler

I wasn't too pleased with the bed.. Very uncomfortable..

Partner

6/10

Pleasant

15 Oct 2018

Abdul Razak

FRONT DESK - PROBLEM

I Arrived at midnight , reception man insisted my booking is not paid & charged me again.
At checkout in the morning , a nice lady assisted me and sorted out the duplicate payment for refund.
Rooms are nice , but bathrooms need some TLC.
Did not use any other facilities.

Partner

6/10

Pleasant

09 Oct 2018

Dennis

Not Great

Very noisy, slamming doors, etc. Booked a twin room, but given a double so had to share bed with child. Very good breakfast, but probably wouldn't stay there again.

Family

8/10

Excellent

03 Oct 2018

Verified traveler

It was good and the service was great -- lovely staff!

But room gave me severe allergies (usually caused by old dusty carpets adn curtains) and the aircon did not work at all on the second night. I was too tired to report it.

8/10

Excellent

08 Sep 2018

Alton

Great location

We had a good time. The staff was very attentive, courteous and professional. A very special thanks to Patience and Masadiyana. The restaurant serves fresh, tasty food . The location was central to our activities

Partner

4/10

Poor

02 Jul 2018

Verified traveler

Great staff and excellent facillties

Can’t fault the staff or the facilities and was very week looked after, the location is convenient however is spoilt by the stagnant water that smells awful nearby, unfortunately I also contracted salmonella poisoning from the food which has left me veri I’ll for the week after my visit. Advise not using the restaurant or room service

6/10

Pleasant

21 May 2018

Terblanche

Nice hotel in good location.

Very nice hotel with friendly staff and good location. My aircon was out of order, but I imagine that if I would have reported it that the friendly hotel staff would have taken care of it immediately.

10/10

Exceptional

02 May 2018

Mari

Happy.

We had a pleasant stay. Location is excellent. The staff were friendly and were attended to immediately. The room was in a perfect condition.

Partner

8/10

Excellent

08 Mar 2018

Judy

Good transit hotel close to everything

Loved staying here. The staff are wonderful and I never had any problems. The breakfast was adequate and in lovely surroundings.

6/10

Pleasant

04 Mar 2018

JG

9-Day stay experience

Pretty sure a smoker occupied the suite before we moved in although we specifically requested a non-smoking suite and we had to leave all windows open for 48 hours to get rid of the constrictive air. Service was top notch but amenities were not up to standard and food well prepared and served. Poor choice to furnish a suite with only one twoseater couch. Guest conversation is compromised sitting next to one another facing awsy from each other. Z
Poor quality pleather covering makes for noisy and sweaty lounging. Airconditioning not up to standand and noisy. Nice add was the basic kitchenette, but the adsence of a dishcloth forces a facetowel to be used to dry utensils and crockery.

4/10

Poor

03 Mar 2018

Verified traveler

An old and not well maintained building

This is an old building. Common areas are clean and nice, but rooms are not good at all. The hotel is in major need of a maintenance and upgrade. They advertise as a 4* hotel, but this could barely qualify as a 3*. Staff ignore do not disturb signs and some rooms are not getting cleaned till 4PM.

6/10

Pleasant

19 Jan 2018

Verified traveler

Only if you really have to book at this hotel....

Check-in was lovely, thank you Karambo. after that it just went down hill where after requesting non feather bedding we ended up with feather pillows! There was noise early morning for 2 nights next to the second room I had booked but the staff didn't do anything: at least they could have moved the other people or my children, but nothing was done. This is not how I expected a Marriott hotel to deal with this situation. I was not impressed with their service.

Family

10/10

Exceptional

01 Jan 2018

David

Quiet times

Christmas is a great time to stay in Joburg, quiet and peaceful. We stayed here again this year and the service and comfort could not be faulted.

Partner

10/10

Exceptional

12 Dec 2017

P

Only 1 night stay. It was good

Partner

6/10

Pleasant

03 Dec 2017

Verified traveler

Will give it a miss next time

Airconditioner in room noisy and blowing directly on you when lying in bed. Basin belongs in the bathroom and not the bedroom. Food absolutely disgusting and inedible. Wifi signal so poor that I gave it up and got a prepaid

6/10

Pleasant

19 Oct 2017

Verified traveler

Was decent hotel for 2 nights. Clean rooms

I enjoyed my short stay. Clean rooms and friendly staff. Good local place in a convenient area

2/10

Poor

10 Oct 2017

yolande du preez

Stay Away!! Horrible! Cockroaches in room!

The positives of the hotel:

1. great location
2. friendly staff
3. good wifi

The negatives:
1. the most expensive suite, (room 535) which we stayed in, looks at best, like a 2 star motel. It is extremely outdated. There is no place by the bed to plug your phone in, unless you want to unplug the ruggedy looking bed lamp. Room pics they have posted, are very deceiving. The curtains, which are probably never vacuumed or dry cleaned, are not properly hooked and looks like it is hanging on for dear life.
2. garbage bin had trash in it when we got the room
3. no lock on the interconnecting door between our suite and the one next to ours. we reported it to front desk immediately and asked that they fix it the next day while we were out. we stuck a suitcase in front of the door for the night. the next evening when we got back to our room, the door lock was not fixed.
4. probably the only hotel I have ever been at, that chargers R25 For a toothbrush. if you plan to stay here, don't forget yours.
5. on our second day, there was a nice big cockroach in the room, right by the bed. a few flies also graced us with their presence in the room.

10/10

Exceptional

04 Aug 2017

Alton

Great Stay

We had a wonderful time. The staff was attentive professional and courteous .

Partner

10/10

Exceptional

20 Mar 2017

Raphael Nhlanhla

Excellent hotel

Excellent hotel very clean. Staff very friendly and always available to assist when needed. I enjoyed my stay at this hotel.

Partner

4/10

Poor

17 Mar 2017

niel

Poor hotel - much better in the area

With a toilet constantly leaking into the bathroom; no service at the pooldeck to get coffee, a room-safe that seems as if someone tried to force it open... To name but a few - this hotel should not receive more than two stars - Centurion has much better to offer...

6/10

Pleasant

05 Mar 2017

Godfrey

Convinient to all amenities

This time around it wasnt impressive. The shower was leaking water in the bathroom. Internet waas very slow and business printer was not printing

8/10

Excellent

16 Feb 2017

Phyllis P.

It was ok stuff is amazing and very helpful. Room itself hmmmm not sure wasn't bad but not modern especially the furniture. Overall it was ok

6/10

Pleasant

03 Nov 2016

Mark

Average but could be good easily

Mediocre. Whilst nothing particularly poor or good, it's not that expensive so allowances must be made. However, the bar had limited beer and for 3 nights they had no stock, still waiting for a delivery. What they did have was not that cold and the service was terribly slow. Breakfast had run out of some hot dishes and it took 20 minutes for replenishment which was too late. Small changes could make a big difference as there is little choice in the area. Typical of the variable standard of Protea hotels.

8/10

Excellent

30 Aug 2016

Mari

All okay, except air conditioning didn't work.

Partner

8/10

Excellent

18 Aug 2016

Sonett

The buffet was great on the first evening of my stay, but the second evening I paid R220 for not so good food. The beef was very tough and the sweet potato very hard.

8/10

Excellent

06 Jul 2016

Verified traveler

Relaxed

It was a good place to relax, but it's noisy early mornings as you can hear the staffs chatting away in the hallways

8/10

Excellent

06 Jun 2016

Verified traveler

First rate hotel.

Good hotel with comfortable, spacious rooms and friendly, helpful staff. Easy walking distance to Centurion Mall for all your shopping requirements

Partner

6/10

Pleasant

04 May 2016

Paul

standard western hotel

the hotel was quite basic, we reserved an upgraded room. The room offered the basics and did the job but was a little dated and used. The AC and fridge were noisy. Everything was a bit worn.
Good enough for a day or two stop off but had no local charm.
Convenient for the mall and then airport.

8/10

Excellent

03 May 2016

Verified traveler

Lovely stay...hotel at a great location

8/10

Excellent

01 May 2016

Mouhamad Kossay

Good hotel overall

Very poor wifi
Friendly staff and so welcoming

2/10

Poor

17 Apr 2016

Taha

Avoid this place.

Horrible hotel. Dont recommend it to anyone. Has a bad odor to it and the general design and condition are poor at least.

Reception does not have enough checkin cards either.

One of the 2 elevators is faulty and the working one was in its own mission.

The dishes at the attached restaurant were not very clean, had lipstic on my coffee cup and bunch of dirty dishes that appeared half clean from the dishwasher.

The restaurant staff were happy to help.

Will be posting to tripadvisor as well.

6/10

Pleasant

10 Apr 2016

Verified traveler

Average stay

Disappointing that although the bed was made, the sofa bed in the lounge area had not been put away - our attempts to do so were not successful and housekeeping were mowhere around.

Partner