Swan Beach Resort

10/10

Exceptional

01 Mar 2026

Waleska

The facility was excellent. Staff/ food was excellent and especially Valentina who gave Me a great massage that felt out of this world , it was the peak of the stay !

Partner

10/10

Exceptional

27 Jan 2026

Cyprian

Amazing accommodations, great caring, friendly and professional staff.

Leisure Self

10/10

Exceptional

21 Dec 2025

Kim

Wow, amazing resort! Delicious food, great location, very clean & comfortable. Beautiful gardens. Loved our stay here.❤️

Leisure Family

8/10

Excellent

15 Dec 2025

Angela

The resort is beautiful. The buildings; the gardens; the pools; the food - all spectacular.
Very peaceful. Delicious food in all the restaurants!! World class buffet breakfast and dinners.

The staff - some were excellent and some weren't very friendly. The gardeners, in particular, were so knowledgeable about the flowers and trees - we really enjoyed learning from them.

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

John

Room had musty smell apparently due to mold. Staff were OK but not particularly helpful. Beach had weeds and not as nice as other beaches.

Leisure Family

10/10

Exceptional

22 Oct 2025

Nama

beautiful property

10/10

Exceptional

15 Oct 2025

Alexis

Impeccable! This resort is beautiful and the architecture is so unique and intriguing. The rooms are beautiful and spacious. I've never stayed at a resort with so much character.

The amenities are great. The breakfast options are tasty. The pool is beautiful and big so you can get your own private space. The floating bean bags in the water are so comfortable. I actually feel asleep on one.

The only thing I'd like to point out is... the beach on the resort isn't as nice as others. You may want to walk down to other beaches if you want white sand and blue water. But this is not a deal breaker at all. Gives an excuse to walk and see other neighboring beaches.

Leisure Friends

10/10

Exceptional

15 Oct 2025

Rakibur

Beautiful place, amazing staff, and great food!

Leisure Family

10/10

Exceptional

15 Oct 2025

Susan

Had the best time here, close to everything and the staff are all so adorable and friendly.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Olubusayo

Great

10/10

Exceptional

11 Sep 2025

Teresa

🌴 A Destination in Itself – Beautiful Design, Great AC, a True “Wow” Hotel

Arrival & First Impressions
On arrival, we were greeted with a refreshing welcome drink called Dawa Sawa (lime juice, honey, and soda – 550 KES). It was so good I ordered it several times during our stay. We also received a helpful briefing and tour of the property, which immediately set the tone for a special experience.

Architecture & Atmosphere
Swahili Beach Resort is truly a destination in itself. Designed in the 1970s by Polish-born architect Zbigniew Trzebinski and Slovakian Tibor Gaal, the property is a stunning showcase of coastal design and remains one of the most impressive resorts on the Kenyan coast. Photos and videos simply don’t do it justice – this is a genuine “wow” hotel.

Rooms & Rates
I paid $2,390 through Expedia for three nights in two king rooms (#115 & #116). Rooms are spacious, with mosquito netting, strong Wi-Fi, and excellent air conditioning. Views are limited due to lush mature vegetation, but that greenery adds to the tropical setting (and keeps mischievous monkeys nearby – keep balcony doors closed!).

Bathrooms feature powerful rain showers with strong water pressure (caution: hot water runs very hot). Tuk-tuks are available right outside the resort, and there’s a complimentary shuttle to Diani Airport.

Dining
Food here was the best we had during our 10 days in Kenya. The resort offers both half-board and full-board options across four restaurants.

Leisure Family

10/10

Exceptional

06 Sep 2025

Kofo

Loved it

It really is as beautiful as it looks online. Staff are super nice and helpful. Love love loved it !

Self

10/10

Exceptional

02 Aug 2025

Nikeisha

Beautiful Place and Beautiful staff

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2025

Maggie

We had a wonderful stay at Swahili Beach Resort! The staff were incredibly friendly and welcoming from the moment we arrived. The rooms were spotless and well-maintained, making our stay very comfortable.

A special thank you to Edna, who was especially helpful during check-in. She made sure our family of four was assigned to rooms next to each other, which made things so much easier for us. She also kindly arranged a late check-out to accommodate our late flight—something we really appreciated.

Overall, excellent service, clean rooms, and a warm, relaxing atmosphere. Highly recommend!

10/10

Exceptional

16 Jul 2025

Milana

The staff was very helpful and helped us have the best honeymoon possible! The lined up activities in the area and made our stay on the property fantastic!

Leisure Partner

10/10

Exceptional

08 Jul 2025

Manuel

Everything was amazing.....

Leisure Partner

10/10

Exceptional

08 Jul 2025

Verified traveler

Gorgeous Setting

Stunning setting and uniquely beautiful architecture and landscaping--the grounds are truly exceptional. Attentive staff and better than average cuisine.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Christine

Property and decor were beautiful.Rooms were very spacious. Food was excellent. Only issue was that you were charged for water at the restaurants. You received two bottles of water a day in the room but any additional water bottles you were charged for.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Hiwot

Absolutely stunning place and great service. A bit far from the Mombasa airport but once we got there, everything was perfect!

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Anthony

Beautiful property and rooms, friendly and helpful staff. Overall, the food could do with improvement, for example nachos were literally Doritos or something similar, with nothing on them, and everything else mixed into a cup to dip into. Saying that, food at Zanzibar, spice route and some of the breakfast options were very good.

Lots of quirks though! Only one restaurant was open for lunch, and even being low season, food took up to 1 hr 45 minutes to arrive, with no real explanation. Same when their system showed us checking out a day sooner than actual, no real reason was provided as to why.

Lots of cats, many are strays or kittens, and all should be spayed or neutered.

Leisure

10/10

Exceptional

28 Mar 2025

Kendell

I'd visit this place everytime I go to Diani

10/10

Exceptional

21 Mar 2025

Ja Toya

Beautiful property with friendly and helpful staff.

Business_and_leisure Friends

10/10

Exceptional

19 Mar 2025

Erika

This was my second time at Swahili Beach. The property and the pools are stunningly beautiful, the food is delicious, but the best part about the place is the lovely accommodating staff. Everyone is so kind and friendly.

Leisure Friends

10/10

Exceptional

01 Feb 2025

Lynda

I highly recommend this property. Excellent staff and management of the hotel. Very well trained staff. Lovely design with many pools and great beach access/ocean swimming.

Leisure Self

10/10

Exceptional

15 Jan 2025

Zeid

Generally it's the best all round resort in Diani with very friendly stuff.

Leisure Family

10/10

Exceptional

14 Jan 2025

Zeid

This property is very different from others, from the different choices of restaurants to the staff who make you feel very welcome and are absolutely great in general. The gardens,the pools, rooms etcs absolutely stunning. I've been always returning here after trying most of the highly rated resorts in Diani.

Leisure Friends

8/10

Excellent

12 Jan 2025

Abel

The hotel’s central location makes it convenient for exploring nearby restaurants and attractions. The property is clean, the food is decent, and the staff are warm and accommodating, which enhances the overall experience.

That said, while the hotel still maintains a good standard, it’s not quite as impressive as when it first opened, with some visible signs of wear and tear. However, this doesn’t significantly impact the stay, and I would return for the convenience it offers.

One downside is that the beach isn’t as great as other spots along the Diani coastline.

Overall, a solid choice for its location and service.

Leisure Friends

10/10

Exceptional

12 Jan 2025

Edwin

Good facility

6/10

Pleasant

09 Jan 2025

Maureen

Swahili Beach Resort was a dream. Such a beautiful property & the food was very delicious from the beach side restaurant to the night dinner buffet . I will definetly stay here longer next time .i really enjoyed the live band and pool side bar. I will say that they need better customer service and better communication within the staffing .

Leisure Self

10/10

Exceptional

07 Jan 2025

Inifome

Great, beautiful property! Amazing staff and amenities. They were extremely helpful with our special event.

Leisure Partner

8/10

Excellent

23 Dec 2024

Anne

Great gardens, wonderful staff and beautiful beachfront. The food is excellent and choices cover vegetarian needs.
The only slight downside was the room. Some rooms need updating and our sink wasn’t well cleaned. There was a smell in the shower after use as well.
Overall, I would go back.

Business_and_leisure Partner

8/10

Excellent

22 Dec 2024

Amy

This is a very nice property with a lot of amenities. The staff, however, is not overly accommodating. For instance, I asked for more water for our room and I was told that I was only to have two bottles and then if I wanted any more water, I would have to either order it from room service or get it myself from the bar or go across the street to the grocery store. There were a lot of little things like this, and It seemed every time we asked for some thing or needed something the answer was often no. Overall, though it is a good property and I would recommend it.

Leisure Partner

8/10

Excellent

17 Dec 2024

Verified traveler

We had a fantastic stay at Swahili Beach Resort. The resort is stunning and thoughtfully designed, featuring a multi layered pool and beautifully crafted architecture throughout the rooms and hotel. The staff were incredibly attentive and friendly, making our experience even more enjoyable. The only downside was the air con was quite noisy.

Partner

10/10

Exceptional

13 Dec 2024

Verified traveler

Thank You

This was my first stay at the hotel and I thoroughly enjoyed it. The staff are friendly and welcoming, courteous, and efficient in their duties.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2024

Lysa

Second time around....

Our second stay at Swahili and 5 years later, it was every bit as fabulous as the first. The location and resort is beautiful. The staff here are wonderful and genuinely seem very happy - they are the absolute key to the success of the resort and we hope they are highly valued, from what we saw, this appears to be the case.

Partner

10/10

Exceptional

03 Dec 2024

Michael

Nothing to add at this time.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Frances

I had limited time in the hotel. During that time every member of staff was kind, considerate, courteous and made me feel very well looked after. I would both recommend the hotel and hope to return.

Leisure Self

10/10

Exceptional

11 Nov 2024

Lizbeth

The hotel was lovely and the staff were amazing and friendly! Highly recommend!

Leisure Partner

10/10

Exceptional

09 Nov 2024

Lisa

Relaxing and beautiful resort

Amazing resort. I ate, swam, drank and relaxed. Only bad thing is they don't keep beach boys from harrassing you so I didn't go on beach. Security just watched them harrass people. Lovely rooms, great service.

10/10

Exceptional

09 Nov 2024

Hiyab

My husband and I really enjoyed honeymooning at Swahili Beach resort. The service was exceptional and the food options were very delicious. Please note that there is no all-inclusive drink package so drinks you do have to pay for a la carte. Very nice amenities and beautiful room. Beach access directly in front of the resort and a lovely spa. We would definitely recommend staying here! There are monkeys in the area so just be mindful of leaving room windows open or food unattended near the swimming pool areas (monkeys are fast!).

Leisure Partner

10/10

Exceptional

08 Nov 2024

John

Good variety of food and restaurants. Staff was very cordial and helpful. The railing on our balcony was in very poor condition and didn't look safe

10/10

Exceptional

06 Nov 2024

Daniel

We had a great stay, the rooms were very comfortable and spacious.

The staff were very friendly and helpful - we in particular had great service from Clinton on the front desk, and Shadrack and Gilbert in the restaurants.

Partner

2/10

Poor

30 Oct 2024

Apeksha

Horrible experience, ruin your holiday if you go

Had the worst experience ever. Our travel agent told us that hw was booking us on southern palms but i was adamant i wanted to stay here and went ahead to book myself through hotels.com
At first they werent clear if we are on half board or full and guided us according to full board to later charge for the lunches we thought were complimentary. The staff was rude, very impolite and their communication was very poor. Its not a matter of money, its the experience but they didnt seem to care much for the guest experience. They have thousands of very bad reviews but i only saw them after checking in

Friends_and_family Friends

10/10

Exceptional

18 Oct 2024

Debebe

The hotel offers excellent amenities, including a stunning multi-level swimming pool. The rooms are charming and traditionally designed, though the bathrooms and floors could use more attention to cleanliness. Both dinner and breakfast were delicious. Overall, it's a fantastic place to stay.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Babirye

The Environment quiet and serene, the views are breathtaking ❤️ and the staff are very friendly and welcoming, the rooms are so spacious and the food is amazing 🤩 Its 10/10 👌

Leisure

10/10

Exceptional

14 Oct 2024

Balraj

Very friendly staff and attentive with children

Business_and_leisure Family_with_children

6/10

Pleasant

10 Oct 2024

Ali

The property is beautiful architectural wise, but it’s not kept in a good condition….
The rooms are not clean at all I mean at all….
The worst food ever and very bad quality very low quality food to a point everyone on the property tourists that I met were complaining about it …..
The chef and the team have no idea what they are cooking…
They must win an award for best tasteless food in Kenya…

Leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Evelyn

Very nice end to our safari. We came here to relax and enjoy the coast. Our room had a beautiful view of the ocean, our food was great, we had wonderful spa treatments and were fully relaxed while there. It's an older property but is maintained well. Very beautiful grounds overall. The beach location was not the best stretch in Diani I've seen (nature is nature) but that doesn't take away from the overall beauty of the resort.

Leisure Family

10/10

Exceptional

02 Sep 2024

FERNANDO

Great place. Very convenient to airport (they offer free transport), friendly and attentive staff. Installations are in great condition and renovated. Highly recommend

10/10

Exceptional

25 Aug 2024

DK

very nice stay. food was excellent and staff were great
would stay again. beds a little hard though

10/10

Exceptional

11 Aug 2024

Zeid

I've stayed at almost all the best hotels in across diani and Swahili beach is my favourite. Amazing staff, exceptional services and quick response to any problems or issues you may have. Big thanks to Rose the manager and all the staff working in the resort. Loved the food choices between the different restaurants at swahili beach. Coming back very soon

Leisure Family

6/10

Pleasant

11 Aug 2024

Jane

I was sorely disappointed because I expected a 5-Star as the resort purports itself to be. The beach is NASTY, full of rocks and seaweed which workers attempt to sweep for at least 4 hours every morning. The pools are DIRTY except the one at the very bottom and the service was lacking because I had to keep calling the front desk for assistance with housekeeping. I’d had surgery so I needed my room cleaned as early as 10am everyday of my 7-night stay, but it still wouldn’t be cleaned by 4pm! I’ll just go back to Pride-Inn and the North Coast resorts.

Leisure Family

10/10

Exceptional

01 Aug 2024

Davine

Lovely place to stay, beautiful scenary and lovely staff

Leisure Family

10/10

Exceptional

26 Jul 2024

Bernice

Beautiful property, friendly, kind and attentive staff!!

Leisure Friends

10/10

Exceptional

20 Jul 2024

Kristine

Wonderful property

Really great stay to end our 2 week safari trip. Wonderful ocean views from beach restaurants, delicious food every meal on full board. Swimming pools are spectacular! Beach would not be really suitable for swimming or most picturesque - so if looking for instagram pictures of white beaches turquoise waters and palms trees, would need to take a short walks.

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Michelle

The staff are amazing. All very helpful and patient. Allowing me to check out at the time required (10am) but stay until 230pm and use the pool and take a shower at the spa for no extra cost was truly special and so appreciated.

Leisure Self

10/10

Exceptional

10 Jul 2024

Chandni

Best hotel ansmd resort experience and best birthday ever

Leisure Partner

10/10

Exceptional

07 Jul 2024

Siddeeqah

i didn't like room service need to upgrade.
and they need microwaves in the rooms so people wont waste food

Leisure Partner

6/10

Pleasant

02 Jul 2024

Brigit

Beautiful setting but service very uneven and antiquated.

Leisure Friends

10/10

Exceptional

26 Jun 2024

Jocelyn

I loved the Swahili decor! Nicely maintained gardens, different food options. Would not recommend for children. Beach not the best but everything else including amazing spa facilities —excellent.

Leisure

10/10

Exceptional

17 Jun 2024

Shoeeb

Beautiful property and stunning rooms! Bathroom was also beautiful and really good hot shower! Loved the pool areas and multiple options for dining. Really good hospitality and all staff very helpful and friendly. Would definitely recommend this resort as one of the best on Diani Beach.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Lucy

Great

10/10

Exceptional

18 May 2024

DEVON

Excellent experience

Business_and_leisure

8/10

Excellent

13 May 2024

Krystal

Great hotel

Leisure Family

6/10

Pleasant

13 May 2024

Stephen

Dirty disgusting swimming pools

The pools were dirty and disgusting. The property is receiving payment from me and other guests everyday. Why is the swimming pool staff Not giving cleaning service when necessary ? ? Why is the building next to us so black and disgusting ? I will suggest a good power wash and new coat of paint. Rainwater causes mildew stains over time. Now it is an eyesore. Please clean your swimming pools,even on Sunday. Thank you for your concern. Your loving pride and joy client.

Friends_and_family Family

10/10

Exceptional

02 May 2024

Amardeep

1st room had bed bugs but I was relocated to another room on an upper level. Staff and service was great.

Leisure Self

8/10

Excellent

22 Apr 2024

Duncan

So beautiful

2/10

Poor

06 Apr 2024

Jean-Stephane

There is almost no beach. Mainly rocks… impossible to walk on the beach and completely to swim. Also bothered none stop by vendors.
Service is extremely slow.
Full pension is actually limited in terms of food and end paying double often.
Security is a major issue. No control on who get out no even on kids.
Everything becomes a surcharge even for mayonnaise!

Friends_and_family Family

10/10

Exceptional

22 Mar 2024

Maimouna

Wonderful hotel with beautiful surroundings. Good food and great atmosphere.

Leisure Partner

10/10

Exceptional

19 Mar 2024

Mark

The weekend relaxing

It was an amazing relaxing long weekend for us. Every need dealt with by the hotel quickly and effortlessly.

The food was simply divine. Well done you.

If there was something that would improve the hotel then it would be the inclusion of some swim up rooms.

Partner

6/10

Pleasant

14 Mar 2024

Nicole

We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service.
In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.

Leisure

8/10

Excellent

14 Mar 2024

Tamahra

The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.

Leisure Friends

10/10

Exceptional

17 Jan 2024

Joseph

The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.

Leisure Family

10/10

Exceptional

15 Jan 2024

Debritu

This hotel is stunningly beautiful and no pictures could do it justice - from the large rooms to the public spaces, to the beach and spa. They've thought of everything. The food was delicious with lots of different options. The staff were gracious, very friendly and helpful. We never wanted to leave the beach and the beach bar, but all the other options were amazing too. I look forward to going back.

Leisure Family

10/10

Exceptional

12 Jan 2024

Tamara

Staff and food was amazing, however the building could use a fresh coat of paint it's really worn

Leisure Partner

10/10

Exceptional

11 Jan 2024

Debritu

I can honestly say this is one of the most beautiful places I've ever stayed in, the photos don't do it justice. On top of that, everything has been thought through, the staff are very friendly and helpful, the food was great and so was the beach. At thebtop of my list to return to.

Leisure Family

6/10

Pleasant

15 Dec 2023

Harold

A place that had seen better days, eg., cracked porcelain in toilet bowl; inexperienced service. Next month the place will be helmed by a new manager, who will undoubtedly improve everything.

10/10

Exceptional

24 Nov 2023

Aidan

Mrembo

8/10

Excellent

16 Nov 2023

Milton

The a/c in room 40 was not working and the toilet bowl needs to be cleaned out well with some bleach. there are some stains in there.
We complained and our room was changed and upgraded because of the inconvenience and that was amazing!
All in all, it is a lovely place to stay. Food is amazing too

Leisure Partner

2/10

Poor

24 Oct 2023

Christine

I got stomach sick for the rest of my trip from eating fish of the day and the salad , wish I could enjoy it more

Leisure Partner

10/10

Exceptional

10 Oct 2023

Robert

Very impressed by the cleanliness, food, people and environment. For someone’s who’s always underwhelmed. I thoroughly enjoyed my stay.

Leisure Partner

10/10

Exceptional

08 Oct 2023

Mitesh

Everything

10/10

Exceptional

23 Sep 2023

Christina

Beautiful resort with great food

Leisure Partner

10/10

Exceptional

20 Sep 2023

PAMELA

Swahili Beach Resort was one of the BEST resorts we have ever stayed in! The resort itself is beautiful and kept immaculate!
We ate at Barharini, Zanzibar, and Majilis and they were magnificent! Top class, top rated food, even greater servers! Katana and Kimberly were always our servers at Barharini & Majilis and those women knew how to treat their guests! They were warm and charming and a true bond was formed as they always went above to make our time there special. Conny always greeted us with a beautiful smile and a nice word! Joseck was such a gifted young chef! He made the most incredible soups that you just couldn’t put the spoon down. My compliments to all the chefs at all the restaurants as the food here at Swahili is simply the best!
Kelvin arranged tours and an amazing camel ride along the beach…I highly recommend this to all!!!
Our party of 4 adults could not recommend Swahili enough! How do you put into words how wonderful and amazing someplace is that can paint a picture for the world? I guess the only answer is to GO!!! Stay at Swahili Beach Resort and enjoy the luxury!!!
R

Leisure Family

10/10

Exceptional

06 Sep 2023

Esther

Loved my stay!

10/10

Exceptional

03 Sep 2023

Jordi

Bordering on perfection.

Excellent hotel with exquisite treatment and service. The staff is very frienfly and attentive at all times to the client’s needs.

Partner

10/10

Exceptional

02 Sep 2023

Christian

Our stay at Swahili Beach Resort

Very nice time there will definitely tell others about our experience and will also recommend it to others.

Partner

10/10

Exceptional

16 Jul 2023

bilen

Nice getaway

Leisure

6/10

Pleasant

20 Jun 2023

Cameille

Security staff were very discriminating against us and treated us as if we didn’t belong there.

Restaurant staff were very pleasant and gave great service

So did gust services.

Leisure Partner

8/10

Excellent

17 Jun 2023

Steven

The property had all the hallmarks of a four star resort. However, there are a few things that will need attention. The cleaning staff was late in the evening, although there weren’t many guests there. And they used too much disinfectant in the room. I had the oysters at the beach restaurant which gave me a very bad stomach virus. And the Japanese restaurant did not make sushi or sashimi. In Hindsight, it was better that I didn’t eat it there. The spa was a shining star. The staff was great and did a wonderful job. (Please fix the saña. That would have been a plus.

Leisure Self

2/10

Poor

29 Apr 2023

Suhaa

Swahili Beach is and always has been one of the iconic hotels of the South Coast. Being someone from this area, it’s an establishment I am very proud of and recommend often to friends and other travelers. This time though, I must mention a couple of things about my visit…

I was very disappointed about several things!

Although the food was great and the team was fantastic from start to end, a lot was disappointing.

Our room was very run down, AC was very loud, shower had no pressure, taps were barely hanging in there, the lounge chairs were so dirty and stained, there was no Wi-Fi which means the room phone was not working which means we could not book any spa appointments, call for housekeeping to get an iron, call for room service or anything else. We had to walk to the bar, the reception, etc which is quite a distance in the rain with no one offering you umbrellas.

Two nights at one of our favorite hotels could not have ended fast enough this time round. I hope some urgent maintenance will be made soon and I hope they will take care the necessary care of the Expedia members. There is a standard that is set by other establishments for members that keeps us coming back to Expedia.

Sad to write this review, but it was necessary…

Business_and_leisure Partner

10/10

Exceptional

29 Apr 2023

Nasser

I really enjoyed my stay. Staff were excellent and service too. Rooms need a little bit of touch up but that's normal wear and tear.

Leisure Self

10/10

Exceptional

21 Apr 2023

Shiro

Beautiful property with amazing views. Big and spacious room with a comfortable bed. Loved the food both the buffet and dining options. The wifi signal and phone services could be better.

10/10

Exceptional

14 Apr 2023

Ali

Beautiful property. The rooms are spacious & clean. It was such a lovely week spent there. Will definitely return one day soon.

Leisure Family

10/10

Exceptional

07 Apr 2023

Krystle

Wonderful Getaway

My cousin and I stayed for a few days and we loved every bit of it! The property is stunning and the service is impeccable. Everyone made sure our time was comfortable and we felt very well taken care of. Kelvin is so helpful from beginning to end. The front desk helped us book transportation when needed and made great recommendations for things to do in the area. The food was delicious. We really enjoyed Shadrack’s cooking and how well he took care of us at Zanzibar. Silo gave us wonderful service as well at Baharinhi. Please do not hesitate, book this place now!

Friends_and_family Friends

10/10

Exceptional

06 Apr 2023

Michael Monyane

World class

Leisure Partner

8/10

Excellent

12 Mar 2023

FEYI

Staff members

Leisure Self

4/10

Poor

06 Mar 2023

Tremana

Upon checking in, the staff was not thorough in their explanation of services, booking, amenities, etc. This caused much confusion throughout our stay. In trying to seek clarification, we were met with a dismissive reservation staff who sought to make us more uncomfortable. They even went to attacking me verbally and then denied this to upper management.

Out of the numerous issues with my booking including a broken A/C unit, TV, toilet, and clogged sinks, they didn't make an effort to resolve these issues quickly, if at all. My toilet was not fixed over the course of 6hours on the day I checked in, even though I had reported it twice. My sinks stayed clogged, the TV never worked. Just incredibly disappointing and offensive for the level of holiday enjoyment they claim to offer.

To top it all off, management waited until the day of my checkout at the final offer to discuss our incidents. They offered not one single complimentary experience, discount on stay, etc. Just an \"I'm sorry, I hope you'll return.\" With that, I won't be.

This establishments only saving grace is its beauty and the wait staff.

Leisure Family

8/10

Excellent

28 Feb 2023

Ali

Romantic

Amazing.

Partner

10/10

Exceptional

10 Feb 2023

Helina