Best Western Premier The Hive

Indonesia , Jakarta
JAKARTA, Jalan Di Panjaitan Kav 3-4, Cawang, 1
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50 reviews shown

10/10

Exceptional

25 Jan 2026

John

Timeliness and superb service

Friends_and_family Friends

4/10

Poor

15 Nov 2025

isa

Must put deposit if want exra keys

Leisure Partner

6/10

Pleasant

26 May 2025

Robin

This is a decent hotel and located quite close to the Halim express train station. Staff were friendly and helpful.

On the other side, the hotel could do well with a touch up to make it look nicer.

Note that our room was very noisy with traffic from the road outside and the air conditioner was quite loud on the ledge outside. In addition, we had issues with our door lock not accepting the key cards despite the best efforts of the staff.

Breakfast was very nice - nasi kuning being the highlight.

Leisure Family

6/10

Pleasant

22 May 2025

David

Hotel is in a desperate need of revamping. Furniture is very old. Staff is amazing.

Business Self

10/10

Exceptional

06 Mar 2025

Jose Leonel

Nice place to stay for a few days

Business Self

2/10

Poor

27 Dec 2024

Cranston

We went to this property after a long flight so we could easily connect the Woosh high speed train the next morning, but it was a big mistake.
This is a filthy rundown hotel. Our room cost over $100. It offers gym, swimming pool and room service. Non of it is available or viable. The hotel condition and maintenance was deplorable. Carpets, walls and curtains were beyond filthy. The pool scary dirty and I didn’t bother to even go to the gym. The coffee shop did not serve alcohol which i could accept, but neither coke, soda or juice. It only served tea coffee and water. Our room was rank and reeked of greasy smoky curtains. Even a nicotine fog on the windows. It was supposed to be Non Smoking.
We,had a corner room 18 floors up above a freeway intersection and the traffic noise of trucks horns and motorbikes persisted the whole night. It was a really poor sleep.
The bathroom had cracked sink and a slimy slippery shower; i had itchy toes from athletes foot by morning.
My friend had stayed in an adjacent hotel that did not offer any pool or room service but was clean tidy and half the price. How can this hotel call itself Best Western ?
As no room service despite advertising we had to eat outside in a sad shopping centre but the food was quite good.
There are two lifts which are very slow and it is a tower block so the lift doors open often for no reason.
No one should stay in this hotel.
It’s a ripoff and dirty to the point of creepy. How can it even stay in business?

Leisure Partner

10/10

Exceptional

09 Dec 2024

Kiran

Got amazing views, that the staff were so generous with! I would have to say, this has bren thr first time ive properly utilised a hotel room and everything was perfect!

Leisure Partner

10/10

Exceptional

28 Oct 2024

Kaze

Everything was awesome in this hotel the food the staff and how convenient it is to go anywhere you like with not much of a drive and also agung the manager was a great help and provided great service and made sure we were always taken care of i highly recommend staying here

6/10

Pleasant

23 Oct 2024

Caleb

The breakfast was amazing there, my wife loved it. But I was on the 20th floor and I could hear everything. Usually most rooms in Jakarta are sound proofed, this one was not. I had to sleep with the tv on to drown out the noise of traffic and other guests. The rooms are worn down and lacking maintenance but the staff was fantastic

Leisure Partner

8/10

Excellent

20 Oct 2024

DAVID JEFFREY

Halim Airport hotel

Friendly hotel nice staff

Friends_and_family Friends

10/10

Exceptional

12 Oct 2024

Francis

Just a ordinary hotel.

This hotel leaves a lot to be desired. The shower just had a dribble of water along with just luke warm water at best. I probably wouldn't stay again.

Partner

6/10

Pleasant

28 Aug 2024

Richard

Staff..bagus
Rooms are old and need updating

Leisure Self

4/10

Poor

13 Jun 2024

Stephens

its a dump, bad customer service. Run down place need severe upgrades

Business Self

6/10

Pleasant

28 Jun 2022

Ade

It’s a pretty good place over all

Leisure Self

6/10

Pleasant

02 Dec 2019

Wendelinus

Good hotel for over night stay

Good hotel to stay for overnight or few nights. Close to Halim Perdana Kusuma Airport. They are good Indonesian restaurant nearby. Room is clean and spacious. Bathroom also clean.

Self

8/10

Excellent

26 Nov 2019

Zhi

Friendly env

Friendly hotel staff!

Business

6/10

Pleasant

06 Nov 2019

SUBHAS

I was given a room facing the side of another building. So my room was literally facing a blank wall. As it was a 4 night stay the hotel could have considered a better room.

Business Self

10/10

Exceptional

13 Sep 2019

Verified traveler

Would love to go back stay there on my next trip..

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Verified traveler

Had a problem when confirming my reservation and had a bit of difficulty to communicate but my stay experience was excellent. The staff were friendly and courteous.

Friends_and_family Family_with_children

10/10

Exceptional

06 Jul 2019

Alvaro

Quite night

I was staying in another hotel near BW, but it was incredibly noisy! I changed hopping to stay in a quite place, and I got it! The sound level in the room was very low and I had a pleasant night! All the staff very polite, breakfast with good options. Only the shower wasn't that good, the floor became very very wet due to lack of protection. But I'll stay there again

6/10

Pleasant

02 Jul 2019

Nobo

Decent hotel, but below were quite annoying:
- Very slow elevator.
- Awful wifi connection.
- I had few mosquitos in the room on first two nights.

10/10

Exceptional

28 Apr 2019

Verified traveler

Checking in after mid-night was not a problem , they were expecting me and everything was handled amazingly fast , i was happy for this , because i was travelling for nearly 24 hours !

Friends_and_family Family

8/10

Excellent

28 Feb 2019

Verified traveler

Location was good

Business Family

10/10

Exceptional

29 Jan 2019

Verified traveler

This hotel exceeded my expectations. I booked it because it was affordable and got a surprise room upgrade. They ask for a 300,000 Rupiah room deposit (about $20 US)
which can be paid by credit card.

The location is accessible by using Grab. There is a convience store (on the 2nd floor next door but only open until 10pm), KFC, Starbucks, and many local restaurants jist outside the ground floor lobby.

The free breakfast buffet was awesome. The staff were very nice.

The only problem I experienced was they could not find the receipt for my 300,000 Rupiah on Checkout ($20 USD). I was trying to communicate that I owed 290,000 to them on my tab anyways, but I was in a hurry to get to the airport so I left without resolving it. It was a stressful ending to an otherwise lovely stay.

8/10

Excellent

17 Jan 2019

RobJawa

This is a decent hotel run by a very good manager, whom I happened to meet. The hotel is quite competitively priced, and has a very good restaurant -- breakfasts are especially good and well worth the price. At present there's a fair amount of construction around the hotel, and this can make access during rush hour sometimes slow but not impossible. The fitness center is mid-grade but serviceable, with two treadmills, some good machines. Staff and management are top rate.

Business_and_leisure Self

4/10

Poor

04 Aug 2018

Joerg

Disappointing

I was disappointed with my stay since the hotel does not live up to the high standard I expect from Best Western Premier, where up to now I have always been very satisfied with comfort and cleanliness.

2/10

Poor

15 Mar 2018

AMIN

not good hotel

not good hotel i not happy that time sleep , and food not good also

6/10

Pleasant

29 Nov 2017

abang

Nice but many alcoholic drink which are not suitab

Nice but many alcoholic drink which are not suitable for kids experience...

8/10

Excellent

24 Sep 2017

Michael

Overall pleasant stay

House keeping did not clean the room despite the 'house keeping' sign was on.. Location is quite way out of town. Travelling time from international airport is morw than an hour without traffic jam.

10/10

Exceptional

14 Apr 2017

LaraC

Convenient for business meetings

stayed here for several days on business. clean and comfortable. no views - it overlooks a busy freeway. The lobby restaurant is always overcrowded and the elevators are slow.

8/10

Excellent

02 Sep 2016

Michael

Nice place \n\n

Good sleep and quiet .....the fiendly staff
people

4/10

Poor

28 Aug 2016

Alan

Nice Hotel but needs more lifts & better Breakfast

With only two lifts they were constantly crowded and then Sunday only one lift was working and after waiting 25 minutes to get a lift which I could get in too we had to use the stairs

4/10

Poor

26 Aug 2016

Weng Hong

Bad Experience in a BW Premier Hotel in Jakarta

Hotel does not live up to the 4 star ratings. Room lights was dim and air-con system poorly maintained. Pillows needed a change. The bath towels were clearly worn out with a used smell - not freshness that comes out from a laundry. Toilet drainage emits a foul smell and one could smell while brushing your teeth. Request for an iron and ironing board fallen on deaf ears because of language barrier. Overall, the stay in this Hotel was below average.

8/10

Excellent

22 Aug 2016

Verified traveler

Nice hotel. Inexpensive

Bathroom could be cleaner. Breakfast kind of disorganized

6/10

Pleasant

28 Jul 2016

Mohamed

I am not so happy

I stay 9 nights in this hotel. I can say the rent was value for what paid. Generally the area was good and easily reachable to the main road and easy to get a cab to go anywhere. The room size is good. The shower area was not good as the water is still stays in the floor and slowly emptying. There was free minibar. But most of the day they will not refill. Housekeeping was not so good. They are not changing everyday until you will ask them to do so. Breakfast menu almost same everyday. There should be supposed to include international food. Long stay not advisable as you will disappointed.

Family

4/10

Poor

17 Jul 2016

Stephen

4.5 Star - I dont think so

The first room was very noisy from the traffic- dont stay at the front of the hotel. The second room offered - dirty, floor was so warped and damaged i cut my foot on sharp edge of water damaged flooring, Air conditioning did not work and room smelled, third room was very smelly in bathroom - exhaust fan was broken and bathroom was so musty could barely stand to be in there long enough to shower. Hotel lobby and restaurant was good but the rooms were DEFINATELY NOT 4.5 star. Would never stay there again or recommend to anyone.

Partner

6/10

Pleasant

31 May 2016

Raymond

Good hotel for the price

While the place does bill itself as a 5 star hotel, the facilities say otherwise. The staff themselves are extremely helpful and friendly, most if not all the people I interacted with speak both Bahasa Indonesia and English. From the bellhop, checkin, room service, and housekeeping strived to meet my needs. The breakfast buffet was absolutely wonderful. Everything was delicious. I would suggest going either early or later, as the restaurant can get quite crowded. The rooms were laid out well and the bedding was comfortable, but the hotel rooms have started to show a lot of wear, especially in the bathrooms. It wasn't very clean, as there was mold and grout separation. There was some tearing of the ceiling as well, but for the price these issues were able to be overlooked. The area wasn't super accessible by foot, but this wasn't much of an issue, as private drivers can be hired easily in this country. This hotel gets high marks from locals and travelers from nearby countries, but as a foreigner who has stayed at all levels of lodging, this ranks somewhere in the middle.

Family

8/10

Excellent

29 May 2016

Verified traveler

Good and comfortable stay

Good and comfortable stay. Great food courts and dining options in the hotel. Spa was great too!

4/10

Poor

25 May 2016

Ben

Great Place to stay

Wonderfull, was upgraded becuase my room wasnt ready, fantastic

8/10

Excellent

18 May 2016

Fletcher

Convenient

Overall it was a good stay. Very convenient to find food

8/10

Excellent

17 May 2016

Mark

Good solid hotel close to Halim Airport.

Nice and close to Halim Airport. Staff were friendly and helpful when I needed to print something off. The breakfast was decent, and wifi worked well. The room was a little tired, but the bed was comfortable. Aircon unit and traffic did make a bit of noise, but nothing earplugs couldn't fix. A little Asian food court in the same building was a cheap easy option for food. Not many other shops around

6/10

Pleasant

09 May 2016

Verified traveler

Hotel is in a Good Location in Cawang

Locationwise the hotel is in very good location. Main lobby is in 5th floor, looks a little discomfort. There are no enough place for the visitor of the guest if there is small meeting except restaurant. Breakfast restaurant is much busy and should wait for long time to get a seat as it is small place. Need to improve. Most of the food is Indonesian. Have to include international breakfast. Room rates are good and affordable. Room facilities are OK. But some rooms are smelly. Need to improve. Overall its fine. Will go back again.

4/10

Poor

02 May 2016

Rahmad

Best Western Keep Disappointing

This is my second Best Western establishment in Jakarta and was very disappointed by the room. While the service is very good and the staff is very nice as well as try very hard to provide quality service but the rooms are very disappointing. My first room Air Conditioner was very bad, the corridor was cooler then the room. After complaining we were moved to a cooler room. I also ordered an extra bed but it took 3 hours before it was installed in my room!

Family

6/10

Pleasant

29 Feb 2016

Verified traveler

Pleasant stay but nothing about to shout about

Hotel seems a little run down. Not well maintained. Service staff at breakfast were very helpful and pleasant. The breakfast buffet was decent. The danish pastries and croissant were good.

8/10

Excellent

01 Feb 2016

Rohit

The Hotel was good.

8/10

Excellent

30 Nov 2015

Mian

Best srtaff with a smile always

It was a great experience to stay here, I'd plan for just 2 days but I stay a week.

10/10

Exceptional

11 Oct 2015

NORMITA

i hope that hotel staff learn even simple English for better communication.

10/10

Exceptional

06 Oct 2015

Verified traveler

Hungry? Not on this hotel

Our stay at the Best Western Premier The Hive was one of the best deal we had. You will never be hungry on your stay in this hotel. Aside from the breakfast which is included in the hotel package, they even offer a complimentary coffee/tea and cookies all day. And food and drinks in their mini bar are all for free.

Family

6/10

Pleasant

27 Mar 2015

Tareq

The overall experince was fine; rooms are nice n clean, staff so friendly and breakfast so nice. The only issue that I faced was the elevator that takes very long time to arrive when there is a big number of people attending to the hotel.

8/10

Excellent

11 Oct 2025

O F DE LIMA

Confortable con una buena relación precio/valor

Business