Radisson Blu Hotel Bamako

8/10

Excellent

19 Jun 2021

Verified traveler

Nothing in particular

Business Self

10/10

Exceptional

02 May 2021

Verified traveler

beautiful hotel

great for business travellers

Business

2/10

Poor

25 Jul 2020

Sheikh Bassirou

Worst Radisson Blu Hotel in the World

This is the worst Five Star betel I have ever slept in in my God giving life, everything in the hotel room and the building are falling apart.
As to the restroom, I won’t even allow my do to use it.
The hotel is so dirty that I had to checkout without sleeping there and the dirty hotel refused to issue me a refund.

Friends_and_family Friends

4/10

Poor

26 Feb 2020

John

Does Not Live Up To The Four Star Rating

Property is tired and in need up an update. Many things in my room were broken. I am a frequent world traveler and I understand that there will be occasional problems with a hotel room that can be tolerated – especially in a developing nation like Mali. However the number of and severity of problems with the room I was given was unacceptable and far below the standards I expect from a Radisson property.

The common areas are also run down - several lights in the lobby were burned out, light fixtures in the pool were detached from the wall and floating by their wires, wall murals in the restaurant were peeling off the wall, atmosphere music in the restaurant was distorted due to broken speakers, etc., etc.,

Normally I can overlook things, but in a four star Radisson property, these are unacceptable.

A VERY discomforting thing was the smoke detector in my room was covered with a plastic maintenance shield rendering it inoperable. Compromises in safety features is dangerous and intolerable.

For the money, I would recommend staying at the Azalaï Salem or Grand Hotel. Even a stay at the lesser priced/rated Onomo Hotel was better maintained.

Partner

6/10

Pleasant

15 Dec 2019

Verified traveler

People are nice but the place could be cleaner for the price they are charging. Lights are too deem in room. The sink somehow sprinkles water on you because of the stopper at the center of sink. The tv channels are not organized. The telephone could be replaced it is dirty and missing a tag on a button that you can’t tell the function

Business Self

10/10

Exceptional

03 Nov 2019

Michael

An Oasis

A secure location for rest! The service was excellent, rooms immaculate. The location? I am not sure of its convenience, unless you are doing business in town. The breakfast was excellent. I used this as a short recoup between business trips - the pool environment was extraordinary.

Business

8/10

Excellent

08 Sep 2019

Elie

excellent service nice people

I find prices of services too expensive

Business

6/10

Pleasant

08 Jul 2019

JOUANEDY

The hotel is quit expensive for what it is, looks gloomy and dark, not the standard expected from Radisson Blu, but due the situation in Mali a bit challenging to find better...

6/10

Pleasant

24 Jun 2019

Verified traveler

This place is tired and dark. It could use a renovation and some more attention to the small things. The breakfast is average and the room amenities lacking. The staff try, but they’re still not as polished as other properties in the chain where I have stayed.

Business Self

8/10

Excellent

19 May 2019

Verified traveler

Just about ok for a business trip food quality down

Business

6/10

Pleasant

05 May 2019

Verified traveler

Room was clean and tidy. Price is reasonable. Limited dining.

Business Friends

8/10

Excellent

01 Mar 2019

Ryan

Safe and confortable

My visit was very pleasant...the staff were very friendly and always courteous .i highly revommend anybody to visit

6/10

Pleasant

08 Dec 2018

Verified traveler

Ok Hotel

It was ok!

10/10

Exceptional

22 Nov 2018

Verified traveler

Excellent customer service, very neat and helpful Team

2/10

Poor

20 Sep 2018

Brian

Not worth the price or hassle

They charged me for an extra night when I changed the dates of my stay a week before I was to check in. Then, they would not honor the prearranged rate with the USG without my cancelling my reservation entirely and having it booked by the USG directly. The condition of the rooms is deteriorating. You can tell it used to be a nice hotel but lots of things are broken and it doesn’t look like there is any push to fix things when they break. The spa is just OK and the rates are very expensive for Bamako. The food is the same. It’s acceptable but way too expensive. The service was polite and attentive, but they were not at all accommodating about a billing problem. I won’t be staying here again.

2/10

Poor

23 Apr 2018

Jake

Broken Air Conditioner, no hot water, rude staff, did not take Amex, ATM did not work part of the time, staff lied about free shuttle, strongly suggest finding any other hotel in Bamako.
I travel for work and have spent over 1000 days in hotels in the last 10 years. This is the worst hotel experience I have ever had.

6/10

Pleasant

18 Jan 2018

michael

Arrived at 3am as planned and checked out at 10am
Excelent WiFI at night but no Shower and towel rods broken off

4/10

Poor

19 Dec 2017

Verified traveler

Overpriced 2 star place to be avoided

This hotel is hugely over-priced : accommodation costs double what it is worth, food and beverage has European prices for very low quality, the sauna/hammam has to be paid for (by hotel guests !). The standard should be much higher for prices close to 200 euro per night. Everything that this hotel has on offer is just very average. It does not meet basic standards. The following are quality issues that have arisen in a short 12 day stay.

1. Security. Above all, for a place where 25 or so people died in a major assault in 2015, the security is full of potential breaches, e.g. emergency exits are unusable because the doors fell into the locks (broken), electricity went away for a full night without any corrective action being taken unless after contacting the reception, outsiders can just jump over the neighbours' walls, security screening is ineffective, UN peace keepers were spotted a few times (maybe three times) and then were invisible in-house (they are chatting outdoors all the time, and smoking), twice I have seen armed guys that were visibly probably not even 17 years old (probably external security companies).

2. Room : not enough light ; bath tub stopper not working ; toilet does not stop leaking water ; air conditioning not cooling the room and making a lot of noise, towels smelling heavily and not fresh, fridge cooling insufficiently.

3. Breakfast : every day exactly the same on offer. Warm dishes almost inedible. Waitresses sneak under your arms to take away you

4/10

Poor

15 Dec 2017

Verified traveler

A let down

I travel a lot and am in hotels most of the year and this was one of my least favourite experiences. 1) I emailed and the hotel confirmed an airport pickup. No one showed up. I called the hotel and they told me to get a taxi. 2) The light in the toilet (mirror) was not 100% functional. I could not shave and even after asking 3 times, this was not fixed. 3) the rooms are nice but not well designed. They are very dark, the toilet paper dispense is right by the commode and you cannot sit straight without your leg hitting it. 4) there is no shower (so no \"quick\" shower possible) and the hand shower had sand that came out with it. No shower curtain means a wet bathroom everytime. 5) The service was either really nice or just awful. I observed that this was person specific. I was helped by very helpful and smiling staff but then was met with complete indifference and attitude by others. 6) I asked for a late checkout and was given 3 separate options by 3 people (and never took late checkout in the end). These included paying by the hour, paying a half day or getting it for free. 7) When I asked if I could have a shower before leaving for the airport (I stayed in the lobby the afternoon I checked out) I was directed to the outdoor pool showers. Really?!! Positives include the food was good and the security seemed great. I wont be staying here again.

6/10

Pleasant

17 Sep 2017

abathina

Money to burn

My stay was over all ok , the service is good , little too pricey for what they offer , the staff is warm and welcoming, the security at the hotel is too overwhelming sometimes missing common sense , the hotels have too many rules for it patron , have to pay extra for overnight visitors ,

Family

8/10

Excellent

11 Sep 2017

Verified traveler

Best choice for your stay in Bamako

Without a doubt the Radisson Blu is the best location to stay in Bamako! The events in 2015 have prompted significant enhancements to the physical security of the facility making this the best choice for your stay. The staff is eager to please and respond quickly to your requests.

I didn't travel out of the hotel area and was quite content with staying on the property for my short stay.

The hotel is in need of an upgrade. The furnishings are aged but still very serviceable. I kept my room at a chilly 19/20 C which keeps the mosquitos away. Remember this is Bamako and mosquitos are a fact of life. I didn’t experience any issues here as a result.

Great shower with awesome water pressure and plenty of hot water. Clean bathroom and acceptable towels that although aged were soft, not scratchy.

Two bottles of water in the room each day which were used for brushing teeth, drinking and making coffee. I would order a large bottle of water in the restaurant and take back to the room for additional water (I like my tea and coffee). There is an electric tea kettle in the room. The room also has an electric trouser butler to press your trousers.

Definitely would choose the Radisson on my next trip.

6/10

Pleasant

11 Sep 2017

George

Nothing too special.

All restaraunt meals were Buffet, and not of the highest quality and very expensive for what they were.
No master card acccess from the hotel auto bank.
Staff in the shops are more interested in their cell phones than serving a customer.
So called Hotel Taxis are not very different to other taxis and very expensive.

8/10

Excellent

01 Sep 2017

jhtroaming

Nice hotel given the location...not in town center

Hotel is nice overall. Staff at the reception are pleasant. The room I had was kind of unusual in shape, had a bar in one corner (not stocked of course) with a working refrigerator, a tiny balcony overlooking the parking lot, a desk with a TV above it, a bare bones sofa across from the TV. Bedroom is adjacent and bathroom with tub and rainfall shower and main sink is just to the left of the bedroom. Lots of closet/storage space and in room safe. Floors of room were not well cleaned, when I got on the bed my feet had debris which showed up on the bedding including hair that was definitely not mine. I spilled a bit of water on the floor in the living room and when I wiped it up, the tissue came back filthy. Other than that, the room was very nice. Room service food is ok. Gym is fine as well though some of the machines were out of order. There is an ATM machine in the lobby.

10/10

Exceptional

25 Aug 2017

Verified traveler

The hotel could use some lighting in the rooms.
I had difficulty getting room service
The reception staff was courteous and helpful. The Hoel driver knew the town and I felt safe being driven back to the airport in the van

8/10

Excellent

15 Jun 2017

Verified traveler

Experience in Bamako

The breakfast menu is not good

8/10

Excellent

14 Jun 2017

Verified traveler

The foods are not so good

6/10

Pleasant

09 Apr 2017

Brian

Radisson Blu in name only

Arrived on the Monday 3rd April and the restaurant opened at 18.30. I went in at 18.40 and the buffet food was already cold and dry. The restaurant manager explained as I walked in that it was self service, which I already knew. This was his last attempt at serving until I asked for the bill. I signed and he asked \"where is my tip \" which made me feel uncomfortable because in my book, good service deserves a tip, not for just being in the same room.Next night I decided on room service. the phone didn't connect so I had to go to reception to place the order. The desert I wanted was not available and some 50 mins later my steak arrived. burnt on the outside raw on the inside accompanied by reheated chips, when I had ordered dauphine potatoes and sauteed carrots. The meal looked and tasted disgusting. Wednesday I decided on Pizza .. surely this would be adequate ... wrong .. so the best tip is do not eat food in the hotel

10/10

Exceptional

16 Nov 2016

Verified traveler

My Preferred Hotel Short or long stay

The Standards are the same at every Radisson irrepective of the location

6/10

Pleasant

09 Nov 2016

Tufa

Not a standard Radisson

This is my 3rd Radisson, in different countries. And this is of the least quality in many different ways. The shower head in my room as well as the room my collegue stayed in were not stable. You have to hold it all the time. The breakfast choice is very limited, the location is not that great.

6/10

Pleasant

25 Oct 2016

Marwan

Good hotel

Not a big choice in Bamako. This is a safe and clean place. Pool is very nice though I didn't have time to try it

8/10

Excellent

08 Aug 2016

Verified traveler

Standard Hotel with very expensive prices

I dont think this hotel deserves the Radisson Blu hotels stamp. The security has been beefed up after they had an incident which I appreciate. However, the hotel itself in terms of cleanliness still leaves much to be desired. However, if you are in Bamako you do not have many choices which I am sure the owners know and understand. The pool was nice and the rooms were uniquely designed. In any other city they could not charge these prices and provide such a low quality product. One thing I can say is the staff was very helpful. Can not praise them enough.

8/10

Excellent

25 Feb 2016

Jennifer

An Oasis in Bamako

A beautiful respite. Once you pass the armed security outside, you can take comfort in American standard of amenities. I will stay there again on my future visits.

6/10

Pleasant

08 Oct 2015

NK

Poorly maintained hotel

We stayed there for four days. We could see it once was considered a luxury hotel, but due to poor maintenance, it now feels really worn-out. The light bulb in the entrance/hallway of my room was out (it was never replaced during my visit), the towel rack was missing in the bathroom (I had to hang the towels on the desk chair after each use), etc. The worst was the water. It was intermittent during the first three days (water frequently stopped and we had to wait for up to five minutes before it came back), and on the fourth day, there was no running water for the entire afternoon/evening. (The problem was just with the hotel and the rest of the district/area seemed to have water without intermission.) Not being able to take a shower after a sweaty hot day was a bit of pain - especially when you pay so much for the room. Staff were nice and the bed was comfortable, though.

8/10

Excellent

05 Aug 2015

munish

From a regular visitor to Radisson, Bamako

Reception staff can be difficult ... Better to do physical booking and avoid going through Hotels.com as their system is not fully geared to handle online reservations ... It is a big chance everytime

8/10

Excellent

07 Mar 2020

Chulho

Positive

Business

4/10

Poor

19 Nov 2019

Verified traveler

Dévoré par les moustiques, clim en panne.

Business

4/10

Poor

27 Apr 2019

Verified traveler

Je ne retournerai plus dans cette hôtel tant qu’il n’aura pas été réhabilité. Il ne suffit pas de s’appeler Radisson, il faut avoir le standing qui va avec, la, on en est très loin.

Business Self

10/10

Exceptional

06 Dec 2018

tom

Recommend

Arrived late at the hotel, very heartful and quick check-in as it was past midnight, so straight to bed.
One light in the room kept on flashing after I put it of. Next day 3 other lights popped. Didn't call to replace them as I wasn't there to stay in my room, but for sleep.
Good food in restaurant, clean up was tidy, laundry service okay. Overall good stay.

6/10

Pleasant

10 Jun 2018

Mikael

Bamako

Det var bra för att vara i Mali,
Tryggt och säkert.

10/10

Exceptional

12 May 2018

KOFFI FABRICE

Koffi à Bamako

Super et mes pensées précieuses à Stéphane le Directeur Marketing pour son sens du customer care et du branding Radisson ainsi que Toumani du front office

8/10

Excellent

25 Sep 2017

yves

Hotel accueillant et de qualité

Voyage d'affaires et sélection d'un hôtel de qualité et sécurisé.
J'ai apprécié la sécurité et la vérification avant de pénétré à l'intérieur de l'hôtel.
hôtel propre avec toutes les commodités, je n'ai eu le temps d'aller au SPA ni à la piscine.
Personnel très accueillant et attentionné

8/10

Excellent

28 May 2017

Julien

Bon hôtel au regard des standards africains.

Probablement un des meilleurs hôtel de Bamako. Déco un peu vieillissante et petit déjeuner moyen, mais j'ai tout de même passé un bon séjour.

10/10

Exceptional

21 May 2017

Adama

Hotel très bien placé et meilleur hotel de Bamako

Très bon hotel surement le meilleur de Bamako une sécurité accru pour entrer dans l'hotel avec piscine sauna et hammam. plusieurs service tel que massage et autres soins sont disponibles.

10/10

Exceptional

17 May 2017

Verified traveler

Hoher Sicherheitsstandard und relativ komfortabel

Das Hotel bietet einen hohen Sicherheitsstandard. Insgesammt ist alles da, Schwimming pool, Sauna, Gym und auch in einem relativ guten zustand.
Die Klimaanlage im Zimmer arbeitet wunderbar, sodass man es dort gut aushalten kann

8/10

Excellent

28 Apr 2017

Carl-Johan

Säkert hotell

Hög säkerhet på ett snyggt hotell.

10/10

Exceptional

06 Mar 2017

Fatime

Hotel bien placé et propre - Personnel disponible

J'ai eu une forte grippe durant mon séjour et une extinction de voix la veille de ma presentation. Plein de solicitude le personnel m'a propose une infusion qui m'a permis d'être au \"top\" le lendemain. Merci à eux !

10/10

Exceptional

19 Nov 2016

Olivier

Hôtel très accueillant - centre de Bamako

Pratique, confortable et personnel professionnel et accueillant.

8/10

Excellent

01 Nov 2016

SEYDOU

Service de réception pas trop discret

4/10

Poor

17 Oct 2016

Godelieve

Not a 5 star worthy but no competition!

No pick up at the Airport. At arrival the Room was not available, but already payed for. The Malian government claimed rooms with a last minute bookingfor the Indian prime minister and his staff.
Simple breakfast with overcooked hot components and little variation. Noisy environment because of parties (flag beer festival) and conferences in the evening and at night.
Staff is friendly but not anticipating and service minded.

8/10

Excellent

01 Aug 2016

Alexandre

Hotel muito bom.

Fiquei 3 noites nesse hotel. Minhas necessidade foram atendidas, mas sem surpreende-las. Acredito que seja um dos melhores hoteis em Bamako.