Villa Rey Spa Hotel

6/10

Pleasant

10 Mar 2026

FRANCISCO

Service at the restaurants very slow. Opening hours of the restaurant by the pool closes 6pm at sunset time…

Family_with_children

8/10

Excellent

10 Mar 2026

Harold

Staff was great. Excellent room, nice place and great food.

8/10

Excellent

06 Mar 2026

Travis

I felt some of the staff were rude I'd ask for something and they didn't want to help it seems sometimes it was dead very slow on service I found some times if you have all inclusive you should not have to sign for everything it's crazy

8/10

Excellent

05 Mar 2026

Ross

Enjoyed the balcony overlooking the marina

Partner

8/10

Excellent

28 Feb 2026

Valerie

Great staff, great food but we were given a very poor room , shower door would not close sink would not work air never stopped we were in a very old building which we heard is slated for demolition. They said we only paid for a standard room It was sub standard for a lot of money They did put us in a better room after two days

Partner

10/10

Exceptional

28 Feb 2026

Wayne

Extremely clean resort. Very well maintained. Food and drink prices are very expensive but alternative drinks and food are available. Will definately go back. We were there during the cartel issues and felt very safe and looked out for during that time. Staff was very good and accomodating. Overall excellent stay

Partner

2/10

Poor

28 Feb 2026

Joseph

When we arrived they said it was not in inclusive and we were at the check in counter for 1 1/2 hours and they said they could not call the travel agency. I had to pay 28,800 peso. Was not happy. That had never happened to me before.

8/10

Excellent

27 Feb 2026

Megan

Great staff - very helpful and friendly. Clean rooms.

Partner

4/10

Poor

26 Feb 2026

Noah

Staff was okay, under a lot of stress from what was happening at the time with the capture of “El Mencho”. Really, it just was not the right place for us

10/10

Exceptional

26 Feb 2026

Jerry

Staff went above and beyond with Black Sunday.

Self

10/10

Exceptional

24 Feb 2026

Beverley G Chavez

Yes for everything - our room was clean, staff was friendly, and we loved the palapas at the beach. Servers were very friendly - we enjoyed visiting with them!

Family_with_children

10/10

Exceptional

24 Feb 2026

George

Awesome staff

Family_with_children

4/10

Poor

24 Feb 2026

Ghalya

This was a chaotic experience. We received an outdated room which is more on par to a morel room not a resort room. Buffet was meh. Checking out, we were not given a check out ticket so was held up by the security gate. Not a pleasant experience at all.

The decent part were the spa staff and bell boys. Bonus points on the clean private beach.

In short, not my cup of tea and won't be coming back here.

10/10

Exceptional

23 Feb 2026

Gail

We were stranded here after the troubles in Peurto Vallarta, we were staying in Bucerias but our boat had to drop us off at the marina here, we had nothing with us so we’re very thankful to be able to get a room

8/10

Excellent

22 Feb 2026

Joshua

Very clean rooms. Beautiful beachfront. Kind staff. Family oriented resort and it really quietens down by 9pm. Only critique is that the gym is not included and cost about $20 per entry, which was a major surprise and frustration for me. Secondly the gym was only open until 7pm. But outside of that, very happy with the stay.

Family

8/10

Excellent

21 Feb 2026

John W

The room was clean and the staff very good, but we were too far away from the beach.

Partner

6/10

Pleasant

21 Feb 2026

ken

The room location was apart from the main Paradise village area.
Older and not as viewed in the online ads.
The overall experience was satisfactory

Family

10/10

Exceptional

20 Feb 2026

Debra

The room was so nice. 2 bedroom condo. Huge, and beautiful. Nice and clean.
The resort had lots of amenities.

Family_with_children

8/10

Excellent

20 Feb 2026

Ross

Had eveything in room that we needed

8/10

Excellent

17 Feb 2026

Nathalie

Nice hotel, very clean. Friendly staf.
The lunch and dinner was ok but I have to say that they often served shrimps, big one’s. That was very nice.
We bought all inclusive and every time we ordered something, even just a bottle of water, we had to wait for a receipt to sign. That annoyed us!

Partner

2/10

Poor

17 Feb 2026

Dwayne

I have never had a resort treat me like this before. We arrived sooner then expected but regardless I messaged the resort weeks before letting them know we would arrive around 9am. We arrived at 7:45am and were told we could not enter the resort. We were left outside at a strip mall with our luggage for over 3 hours sitting on a park bench. After flying all night this was unbelievable. They could of at the very least held our luggage!!! This new rule of theirs was not mentioned!

Family

2/10

Poor

16 Feb 2026

Brad

Expedia ripped us off. Expedia Stole from us. We booked all inclusive and Expedia changed it to non inclusive when they discounted our trip. Expedia are thieves.

Leisure Family

6/10

Pleasant

16 Feb 2026

Gerry

We were put in one of the older buildings and the room while clean, was quite outdated and the bathroom was very small.

Our other guests were in the newer building unit and was nice.

Leisure

10/10

Exceptional

15 Feb 2026

Mallory

The place was beautiful and immaculate. The staff were incredibly helpful and friendly. There was so much to do and I had a great time.

8/10

Excellent

15 Feb 2026

Denise

Rooms were clean and mostly quiet. Beach amenities were great! Fairly easy to get a palapa even at 8am.

Leisure Partner

8/10

Excellent

14 Feb 2026

Jeffrey

The heated adult pool was great! the layout was also really good as little walking from room to pool to beach and lots of places to sit on beach. Food also very good on property! I got fooled though by local market - I thought it was a regular supermarket, but prices were more like convenience store. So if you want to stock up the room, go to Walmart or someplace. Staff was attentive and sales people not pushy (I did not buy as too hard to get there from Fort Lauderdale, I usually go to Cancun area), but deal was not bad.

Leisure Self

10/10

Exceptional

13 Feb 2026

Barb

Beach front, great staff, very clean and well maintained. Stores and restaurants nearby.

10/10

Exceptional

12 Feb 2026

Tressa

Room was brand new and very clean. Onsite amenities and lots of food options at the resort. Courteous and prompt staff.

Pescatores offered great food and view but the service was extremely slow.

Leisure Family_with_children

8/10

Excellent

12 Feb 2026

Erika

Rooms are clean, staff is great. We appreciate the kitchenette.
Amenities are great, the property is well maintained. Unfortunately the prices are increasing every year.

Leisure Friends

8/10

Excellent

12 Feb 2026

Gerry

Room was clean but one of the older ones that had not been renovated.

Bathroom very small.

Sofa very uncomfortable

Leisure Family

8/10

Excellent

11 Feb 2026

Gina

No, the Sofa bed was old disgusting filthy dirty! The sheets in the bed had pee stains and were gross!! Room service came and gave us two mattress pads and clean sheets and a clean blanket. The sofa bed it self should be thrown in the garbage mattress is also extremely gross!!!!!! The rest of the resort was top notch very happy!!!!

Leisure Family

8/10

Excellent

10 Feb 2026

Delores

First room was unacceptable but we were move to a nice room 2 days later. Staff were very pleasant.

Leisure Family

10/10

Exceptional

02 Feb 2026

Leslie

Our stay was fantastic and went by way too quickly. The staff were beyond amazing. The best thing about paradise village is the beach. So close to the rooms! Food was great and reasonable. Had an issue with room service our first night but overall it was a great trip.

6/10

Pleasant

01 Feb 2026

Holly

Staff were rude when not given a tip. Room was mediocre, horrible toilet paper, soap and shampoo. Sheets were pilled and uncomfortable. Would not return!

Leisure Friends

10/10

Exceptional

31 Jan 2026

Charles

Lovely hotel, great service, top location

10/10

Exceptional

31 Jan 2026

Pauline Victoria

The room was very comfortable and all the staff helpful.

Leisure Friends

10/10

Exceptional

30 Jan 2026

Sonja

If you have a room looking out at the water it’s one of the nicest hotels ever! And I’ve been all over the world. Full kitchen is so helpful

Leisure Friends

10/10

Exceptional

29 Jan 2026

John

All good.

Leisure Partner

2/10

Poor

28 Jan 2026

Carmen

The room was run down, dirty, had gnats, door didn’t close, it smelled like sewer and very neglected. I’ve stayed at this property for 10 years always through an owner (timeshare). This time booked directly and couldn’t be more disappointed. No way would I ever consider becoming an owner. So disappointing to see how you treat guests. The housekeeping even was unacceptable. We had to ask for towels, room to be serviced and various items that should be standard (like hand towels). This is a fail on this property bc they are so much better than this. But apparently not to non-owners.

Leisure Friends

10/10

Exceptional

28 Jan 2026

Jacqueline

There is nothing negative to say about this resort. Super clean. Friendly staff. Beautiful beach. Comfy beds. Great food.

Leisure Partner

6/10

Pleasant

27 Jan 2026

Leesa

Basic nice rooms with nice kitchen area. Staff was friendly and nice. Problem with getting keys when checking in as system was down for a few hours. Nice beach

Leisure Friends

8/10

Excellent

27 Jan 2026

Laura Jean

Cleaning ladies were very kind and brought us bigger coffee cups, much appreciated.
Front staff could offer more options to upgrade.
Pools were beautiful and great activity coordinators. Showers had black mold due to maintenance older building… apparently being the done next year.
Love the free night time shows.
Great overall experience!!!

Leisure Family_with_children

4/10

Poor

26 Jan 2026

Ioana Cristina

Room was very bad
Staff is ok
Check out process terrible and time consuming

8/10

Excellent

25 Jan 2026

WALTER Calvin

Very beautiful and clean place. The food is way overpriced for what they offer you

6/10

Pleasant

24 Jan 2026

Pushkar

The staff is not friendly to expedia bookings. They put us in a far off building with a broken elevator and far from all the restaurants and pools. Every time we got out, we had a 10m walk to anything. We didn't mind it cos we like to get our steps in.

We did a tour of the resort and got a chance to view some of the rooms in the newer buildings. I realized we got a really raw deal on that as well. The room we got also had a really loud AC and our 4y old kept waking up whenever it started through out the night.

I checked with Expedia to help change it, I also checked with the reception for a change nothing worked.

The food options are average. I've been to similar resorts in other locations in Mexico like Cancun and Cabo and options are very minimal. The food tastes good though. If you don't like salty food, then 60% of the buffet might not be for you.

Pools are great. My kid had a lotta fun. Beach access and towel options are great.

Leisure Family

4/10

Poor

23 Jan 2026

Jon

Had to walk over a quarter mile to a complex that appears to be an after thought on this property. The smell inside the unit was foul which made us leave the door open for several hours to send the funk outdoors.

No bellhop service when we checked out.

They placed a \"hold\" on my credit card for incidentals and damages. It's six days later and it hasn't been refunded.

Won't use this crooked location again.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Hilda

Lovely resort with good amenities. Our room was basic but clean.

Leisure

10/10

Exceptional

21 Jan 2026

Cindy

The room was kept very clean and nice. The staff are almost all very kind and friendly. The ones who helped with our luggage and getting a taxi were exceptional. The food for dinner in the buffet could be better. The watermelon and apples were soggy. The meat is overcooked and hard to chew. Breakfast is very good. The wine was not good. The reserved meals were very good. We had a great time and enjoyed the food on the beach. Thank you!

Friends_and_family Family

2/10

Poor

20 Jan 2026

Rena

Support staff repeteadly charged my card after denying changing my flight. 6 charges to my card that haven't been refunded. Increments of $175, despite not changing my flight.

4/10

Poor

20 Jan 2026

Kara

Resort was too big for us. Kitchen in our one bedroom suite did not have some things that would have been handy for cooking for people who were travelling.

Leisure Family

10/10

Exceptional

20 Jan 2026

Adrian

We were very pleased with the stay at this resort. The beach in this area is excellent for walking and swimming. The shuttle services provided by the property were extremely helpful for people with limited mobility in our group.

8/10

Excellent

20 Jan 2026

Jamie

Very confusing listing on Expedia. It looks like it may have been all-inclusive but it was not. You can't qualify for all-inclusive unless you stay at least 3 nights and it is $100/night/person which is steep since the food isn't that great and the drinks were not worthy either. We were upgraded I am sure to get us to buy into one of their time shares. The beach was great for going on a long walk and the waves were fun. Great shopping mall part of the property that was convenient and not too pricey.

Leisure Family

6/10

Pleasant

19 Jan 2026

Veronica

The staff are so nice, Antonio from the snack bar was always so attentive. The rooms were terrible so dated and the beds are impossible to sleep. The nicer rooms and views are for members only. We complaint at front desk and they wanted us to pay more to move us to another room . The food it is terrible, cheap and taste bad. The only good thing is the snack options. But the morning buffet and dinner are really bad. Great actuvities for everyone during the day and the shows at night were really good. The pools are great and the location is great as is closer to the marina where many tours take off, and you feel really safe walking around the area. They have a little mall outside and a hospital if in case of emergency. The only sad part was the room, beds and food. We had option to go to the specialty esstaurant and we went to the Mexican one and the food is better, but it takes forever for your food to get to your table, it did not wow the food but it was better that buffet.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Toby

Great resort with nice mall next door

Family

10/10

Exceptional

11 Jan 2026

Kristin

The staff was excellent, always helpful. The room was spotless and comfortable. Great stay!

10/10

Exceptional

10 Jan 2026

Susan

Everything lovely

Friends_and_family Family

2/10

Poor

08 Jan 2026

Felipe

The sales people treated us horribly ..Alex and Antonio

Leisure Family

10/10

Exceptional

08 Jan 2026

BOGDAN

Very nice place and accommodation with great attention to details. No complaints, all went well with everything: food quality and variety, staffing and amenities. The only thing I’d comment is the amount of bills and receipts that need to be signed even if you didn’t consume anything or your meal/drinks were included in the package. I’d come back again if this thing is fixed. Thanks.

10/10

Exceptional

07 Jan 2026

Andrea

Resort was lovely, staff were friendly and helpful. We hope to go back!

Leisure Family

10/10

Exceptional

01 Jan 2026

Megan

The staff are amazing we were upgraded for our anniversary and it was such a nice surprise. We’ve been going for years and will continue to come back because it’s fun family friendly and safe.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Neil

Excellent property....great beach area and access.

Family

6/10

Pleasant

29 Dec 2025

Kathleen

The room was missing a few important things. They nickel and dime u to pieces! No towels at the lap pool. Room service takes forever, will not be going back

8/10

Excellent

28 Dec 2025

Aaron

We stayed there for 5 nights. We did not get the all-inclusive so we did not eat at the resort. The facility was very clean and maintained. There’s a plaza/mini mall about a 5 minute walk away that was convenient. We ate there a few times and they had a grocery store there that was very convenient as our room had a kitchen. We felt absolutely safe as the area felt more like a gated community. Not being all inclusive restricted us in some ways, we weren’t able to participate in some of the evening events which we thought was a little unfair considering we were guests. They also have bikes and pickleball court you can rent, but all inclusive only allowed you to do it for two hours and then you had to pay afterwards. They have a gym room, but you have to pay to use it. Even if you’re all inclusive, you still have to pay for the gym. If it’s really all-inclusive, you think they would allow you to use the facilities more freely. We are glad we went the non all-inclusive route, it allowed us to enjoy the resort and go out and see different areas.There were two shows we did get to watch which were fun and entertaining. The marina is beautiful and the beach for us was a highlight. The beach water wasn’t as clear as other places we’ve seen to but is swimmable and you can check out boogies boards, frisbees etc which we enjoyed..

10/10

Exceptional

26 Dec 2025

Shane

Love spending time at Paradise!

6/10

Pleasant

24 Dec 2025

Tara Denise Ann

No guacamole at any meal. No hair conditioner in the rooms! People puking in the pool! We saw so many people eating in pool and dropping food in the pool.

Leisure Family

10/10

Exceptional

24 Dec 2025

Daren

Great room, staff was amazing

Family

8/10

Excellent

20 Dec 2025

Shelley

Some staff are amazing. Filipe on the beach is great! The part we didn’t enjoy was the food is not the best and we have found that you get less and less food. So waiters were bias to members and in the Buffett breakfast I was not waited on at all. Also we would come back from the beach to get ready for dinner at night and our room was still not made up by 4pm.

Leisure Partner

4/10

Poor

19 Dec 2025

Vanessa

We had a surprise when checking in that thw resort was eas not all included in our reservation.
We had to pay extrq $100 per person to have all inclusive.

The property is nice. Good restaurants around thw resort and super market. We were able to use the kitchen in our room to make some easy meals.
The cocktails were delicious staff super friendly.

Leisure Family_with_children

6/10

Pleasant

17 Dec 2025

Ronald

The all inclusive rules were confusing and there were a lot of the food and beverage options were not available for the all inclusive guests

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Joel

A great place, we have been visiting Paradise Village for 30 years and have enjoyed the facilities

10/10

Exceptional

08 Dec 2025

Araceli

Love this place

8/10

Excellent

08 Dec 2025

Jessica

Really enjoyed this property. It’s obviously set up for time share members and less for all inclusive. The staff wait staff in all areas were amazing. The food was 9/10, only down fall fir all inclusive is the dining had exclusions. Cleaners works all day it was pristine. Did not like signing for every bill as resort is all inclusive, felt like waste of time and sometimes had to wait to sign. Only issue we had was after we did the timeshare “walk through” we were given $100 resort credit. Everything was auto charged to our room, but we had to prove the $100 room credit with a price of receipt paper. Felt like resort was trying to get $ out of us after they promised the credit.

Leisure Family

8/10

Excellent

07 Dec 2025

Heather

Room was fantastic, staff were great, food was great, very clean resort

Leisure Family_with_children

8/10

Excellent

06 Dec 2025

Devona

Room was basic no personality. The AC leaked. I requested two beds for 2 adults got a king. Moved us the next day. The cleaning staff took our bottle of tequila we bought on an excursion. No balcony. The grounds were fantastic very clean. The staff was hit or miss but overall good. I hated having to sign for every drink and meal when we were on an all inclusive deal. Waste of our time. Food at the specialty restaurants were very good but outside of that it was edible. The drinks very bad with no hint of alcohol. Don’t bother with the timeshare presentation if you are doing it for the gift, we had to fight to get the gift that was promised. They need more entertainment during the day like live music not just kid stuff by the pool. Pools were nice. Hot tub was not very hot and many jets did not work. Had to pay to use the gym because we were not members. That’s nuts.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Trudy

The room was perfect, all the staff we encountered were friendly and very helpful. The property was beautiful and very well maintained

Leisure Family

10/10

Exceptional

01 Dec 2025

Jose

Room was great…. Kitchen/2 beds/Clean!
Amenities were awesome…. Heated pools!👍😎🍹

Leisure Family

6/10

Pleasant

30 Nov 2025

Joseph

Yes but the cold water tap ran hot water .
We were disappointed in the service and quality of the food at the Mayapan restaurant. We enjoyed our experience when eating at the Pescatore.

Leisure Partner

8/10

Excellent

29 Nov 2025

Jo Ann

Clean

6/10

Pleasant

26 Nov 2025

Ashley

All inclusive buyer beware!!! The all inclusive is not all inclusive. All inclusive does not cover the gym, room service, or some of the menu options. You also can’t eat at all the restaurants. They limit your restaurant reservations. The staff was awesome and the property was great.

Leisure Family

10/10

Exceptional

24 Nov 2025

Aaron

Extremely clean. accommodating and friendly staff. Always quiet at night.

10/10

Exceptional

22 Nov 2025

Chris

Check excellent , room nice

Leisure Partner

8/10

Excellent

21 Nov 2025

Paul

Good location BUT they pulled a bait and switch at registration: “we give you a free upgrade” from the room I reserved 6 months ago to a room in a building indef heavy renovation construction: noisy with toxic fumes from the epoxy/paint etc. con job!

Partner

10/10

Exceptional

21 Nov 2025

Carmelina

Location

4/10

Poor

20 Nov 2025

Janice

The staff were ok. Not many of them though.
The room was a great disappointment. It was very basic and old and smelt mildewy. A far cry from what their ads show.
We had just stayed at the Occidental and that hotel was much better. Not likely to stay at “paradise” again.

Leisure Partner

10/10

Exceptional

19 Nov 2025

karen

Very clean and staff are friendly and helpful. The amenities are excellent here, a great family vacation choice.

4/10

Poor

16 Nov 2025

Glenn

This is my second experience at this hotel, and unfortunately, it fell short of my expectations. The room lacked a balcony or any window, making it feel more like a military barracks than a comfortable stay. When I checked out, the woman at the front desk asked if I was certain I was in the correct room associated with my card, to which I could only respond with a disappointing \"yes.\" Despite the letdown of having a room with no views, I have to commend the staff; everyone from the dining area to the doorman was incredibly friendly and accommodating.

Business_and_leisure Self

10/10

Exceptional

07 Nov 2025

SCOTT

Nice room, great and friendly staff. The resort was nicely updated and very clean. An amazing beach!

Leisure Partner

10/10

Exceptional

04 Nov 2025

Jesse

I liked it

10/10

Exceptional

04 Nov 2025

Jaelyn

Amazing, Amazing, amazing. Great safe area. Great food options. Definitely making this a yearly destination!

Leisure Family

8/10

Excellent

02 Nov 2025

William Herbert

Unlike some reviews I’ve read, this property looked updated and modern.

Leisure Family

10/10

Exceptional

27 Oct 2025

Cesar

This is about our 4th time staying at the Paradise Village. It never disappoints. Clean spacious rooms, tasty food , parking on site , food was good .

Leisure Family

2/10

Poor

21 Oct 2025

Sergei

We booked 2x 1 bedroom units for 5 people, and we’re looking to have dedicated room for our 2.5 daughter. I’m check in we learned that those one bedrooms are located outside of the property, only accessible by shuttle. Property declined our request to be located on property and downgraded us to studios since that was the only option they had on the property.
Attest to resolve the issue with hotel manager did not lead to resolution, while manager openly admitting that they downgraded us.

Ocean was closed all the time we were there, overall that area has high waves and not pleasant and not good for swimming.

In the room: nothing spectacular, one highlight was rusty fridge and no mini bar.

Don’t waste time on the food there - whole days the same menu, and looks like sausages were reused at least 3-4 days in the row.

Oh, and all inclusive is a bit of joke, just waste of money.

I would say we made a decision to never come back to this hotel, there are way better options for the same or less money.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Ronald

Had a very pleasant experience with the hotel. We stayed here for about a week and a half. Our cleaners were very, very reliable, we always came back very satisfied with the cleaning. The activities in the area were amazing, the coaches were so good and fun esp ping pong and tennis coach, he's the best! We also appreciate that there's so many activities that you can do in this hotel, it helped me a lot because I was not allowed to swim at the swimming pool or the beach so I was still kept preoccupied with the games in the tournaments that the hotel hosted.

However, I gave only four stars, because the front desk was not very helpful with the report that I made with somebody smoking in the balcony. And the smoke that I smell in the bathroom on our last day. Somebody from the front desk said she was going to send someone up to check but nobody ever came. Good thing it was our last day. But other than that, overall great experience!

Leisure Partner

8/10

Excellent

29 Sep 2025

Christian

Clean

Leisure Family

10/10

Exceptional

26 Aug 2025

David

It sits on the end of a peninsula surrounded by pools, a beach and a boat pier. The Mayan Aztec motif is wonderful.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Maria Isabel

Friendly staff, roomy, under construction, but okay

Leisure Family

10/10

Exceptional

09 Aug 2025

Daniel

Great hotel very clean, beach is awesome !

Leisure

8/10

Excellent

03 Aug 2025

Violet

Everything was great except for the fact that the maid service would take our sheets with no explanation (leaving us with just a mattress) and then when we would call the concierge about it they would take hours to send someone up to fix it and give us sheets.

Leisure Partner

8/10

Excellent

30 Jul 2025

Gideon

The resort is nice. The onsite activities are fun. We really enjoyed the mexican night fiesta. The food was incredible.
The pools were very crowded. We disliked the fact that they would not let our children have swimming practice/lessons in the quiet pool because they were children, especially in the morning when the pool was mostly empty. I like fishing on the jetty, but they did not like me fishing on the rocks directly to the south.

Business_and_leisure Family_with_children

8/10

Excellent

30 Jul 2025

Marco

This place is great for family is very big and has plenty of food options we had 2 great servers Pedro and Gaspar they are awesome made us feel comfortable and there service was excellent we were there for 7 days my family was very happy ……

Leisure Family