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Fenix West

Hokkaido · Japan

2141-22 KitanominechoView location

9.4/10Excellent150 Reviews
Cleanliness9.6/109.6
Service9.0/109.0
Comfort9.6/109.6
Condition9.6/109.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Fenix West

With a stay at Fenix West in Furano, you'll be a 1-minute walk from Furano Ski Resort and 13 minutes by foot from Asahigaoka Sogotoshi Park. This hotel is 2.6 mi (4.2 km) from Furano Cheese Factory and 3.1 mi (5 km) from Grape Juice Factory, Budogaoka Information Center.

Make yourself at home in one of the 44 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include electric kettles, housekeeping is provided on request, and cribs/infant beds (surcharge) can be requested.

Featured amenities include laundry facilities and an elevator. Free self parking is available onsite.

Popular amenities

Parking available
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Car recommended Unicode Support true Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • A car is recommended for transportation to and from this property.
  • Special Instructions
    The front desk is open daily from 9:00 AM - 10:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • A late check-out fee will be charged
    • Futon bed fee: JPY 7000 per night
    • Crib (infant bed) fee: JPY 5000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Furano Ski Resort 0.1 km / 0.1 mi
Asahigaoka Sogotoshi Park 1.1 km / 0.7 mi
Furano Shrine 2.6 km / 1.6 mi
Garden of Wind 2.8 km / 1.7 mi
Furano Marche Shopping Center 3.1 km / 2 mi
Ningle Terrace 3.8 km / 2.3 mi
Furano Cheese Factory 4.2 km / 2.6 mi
Grape Juice Factory, Budogaoka Information Center 5 km / 3.1 mi
Campana Rokkatei 5.8 km / 3.6 mi
Highland Furano 6.4 km / 4 mi
Saika no Sato 9.4 km / 5.8 mi
Nakafurano Hokuseiyama Lavender Fields 12.3 km / 7.7 mi
Farm Tomita 12.8 km / 8 mi
Furabi 14.2 km / 8.8 mi
Lavender East 16.2 km / 10.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN DELUXE NON SMOKINGTWIN • DELUXE NON SMOKINGTWN.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Fenix West

    TWIN DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIER NON SMOKINGRoom • PREMIER NON SMOKINGROO.PE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIER NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Fenix West

    Room PREMIER NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIER NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Fenix West

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Fenix West

9.4
Excellent
150 Reviews
Cleanliness
9.6 /10
Service
9.0 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
8.6 /10
50 reviews shown
2/10
Poor
29 Jul 2026
Eugene
Avoid this hotel if you have children. They charge $70 per child even after order a 1,400 sqft suite. They charge you if you leave the hotel before 9am.
10/10
Exceptional
28 Jul 2026
Wilfred
.
10/10
Exceptional
21 Jul 2026
Ryan
Great location. Very new, modern, luxurious and spacious!!
Family_with_children
10/10
Exceptional
14 Jul 2026
Dhruv
Suite was spacious and great. Staff super helpful. Location superb for skiing.
Friends_and_family Family
6/10
Pleasant
17 Jun 2026
Wu
When we checked in we immediately noticed a foul smell coming from the sink. We had to live with it our entire stay.

A few other cons of the hotel:
1) It is marketed as a hotel but it is not a hotel. They do not provide any services the entire time you are there. No water is provided. Not even water replenish points which was a standard across all hotels during our Japan trip. Once you check in they basically leave you alone till you check out.

2) Minimum car parking spaces. Only a few were available infront of the building. The rest were up the hill. And it’s not helped by the roads closure caused by a huge construction site right beside the hotel which brings me to the next point

3) huge construction site right beside the hotel causing road closures and loud noises throughout the day. If you plan to stay in or sleep in, then you’d be better off booking somewhere else.

4) we asked to have Queen bedded rooms when we communicated with the hotel months before checking in. It was agreed on by the hotel. I even double confirmed with the hotel prior to the trip. But when we checked in we were shocked to find that all our rooms were furnished with 2 small beds.

Pros:

1) quite comfortable rooms with reasonably sized bedrooms

2)large fridge

3) washing machine provided
Friends_and_family Family
10/10
Exceptional
12 Jun 2026
John
The room was absolutely spotless and incredibly clean, making it the perfect place to chill and relax. Do note that bottled drinking water is not provided, so you'll want to bring your own water bottles for your stay. On the plus side, the front desk team was very helpful and provided great recommendations whenever needed!
Partner
6/10
Pleasant
13 Feb 2026
Amanda
The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.
Friends_and_family Friends
10/10
Exceptional
21 Jan 2026
Edward
Clean but rather small rooms
Leisure Partner
10/10
Exceptional
13 Jan 2026
Bernard
Great front desk help and ski locker area, nice quiet rooms and close to other hotel for food
10/10
Exceptional
14 Nov 2025
Yong
Mountain view was awesome
Staff was friendly af
Unit was clean af
Toilet was awesome af

Can't ask for more.
Self
10/10
Exceptional
03 Nov 2025
Steve
I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!
Leisure Partner
10/10
Exceptional
31 Oct 2025
Jiamin
Clean, helpful staff, modern facilities.
Leisure
10/10
Exceptional
30 Oct 2025
Joanne
Lovely hotel, spotlessly clean, great facilities and helpful and friendly staff. I’d definitely stay here again.
Leisure Friends
10/10
Exceptional
08 Oct 2025
Janine
The room was spacious and the bathroom was really nice. Cafe on site made amazing coffees.
Leisure Friends
10/10
Exceptional
26 Sep 2025
LAICHEE
Excellent stay, clean rooms, good service
Leisure Partner
10/10
Exceptional
20 Sep 2025
Kuek Siong
Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces.

Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty.

Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels.

Thank you ladies!

It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!
Leisure Partner
8/10
Excellent
30 Jul 2025
Bernadette Zoey Lim
Modern decor. Friendly front desk staff. Just need to take note of the timing when it will be unmanned.
Spacious space with adequate cutlery/utensils for simple cooking
Leisure Family
10/10
Exceptional
24 Jun 2025
Johnny
The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area.

However, parking is limited on property.
Partner
10/10
Exceptional
20 Jun 2025
Su Teng
Rooms were clean with amenities. Service staff (Dorothy) is friendly and helped recommend dining places and things to do around Furano. It’s convenient if you have a car and parking was not an issue as there’s a large parking area about 3-5 mins away by foot if you can’t parked at the smaller carpark beside the hotel. It’s just around a ski slope but we didn’t make use of that since we went in summer.
Leisure Family
10/10
Exceptional
16 Jun 2025
HSIN YI
房間很大很乾淨，櫃檯人員服務很親切，下次來北海道還想再來住！
Friends_and_family Family
10/10
Exceptional
12 Jun 2025
Jennifer
The staff is so friendly and kind. The coffee shop was great. Spacious, comfortable 2 bedroom unit.
Leisure Family
10/10
Exceptional
04 Jun 2025
Meow Lin
The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.
Leisure Family
10/10
Exceptional
17 Dec 2024
Karen
We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel
Leisure Partner
10/10
Exceptional
05 Nov 2024
HNIN YADANAR
Hotel room is clean and pleasant. Dining options are limited, but the room has kitchen amenities for you to cook your own meals (supermarkets and shops within 15-20 minutes walking distance). Polite and friendly staffs that can converse well in English.
Leisure Partner
6/10
Pleasant
18 Oct 2024
Chor Chun
Nil
Leisure Family
10/10
Exceptional
27 Sep 2024
Su Lin Anna P
Liked that it was spacious and new. We felt very comfortable in the suite. Staff spoke excellent English. But the carpark had very limited lots and the assigned carpark which is a walk away with no shelter, is not convenient if it is raining.
Leisure Partner
10/10
Exceptional
05 Aug 2024
Verified traveler

Highly recommended

Great stay at Fenix West. Room was spacious, very clean and well-maintained.
Partner
10/10
Exceptional
05 Aug 2024
Veronica

Highly recommended

Great stay at Fenix West. Room was very clean and well-maintained. Spacious too
Partner
8/10
Excellent
18 Jul 2024
Verified traveler
Stayed 3 nights in the Premier Room with 3 bedrooms; it’s spacious and clean. Service is good; hotel replied promptly to our queries prior to our visit.
Friends_and_family Family
10/10
Exceptional
15 Jul 2024
Verified traveler
Booked a room with 3 bedrooms. Fully furnished.
Friends_and_family Family
10/10
Exceptional
13 Jul 2024
Low

Excellent room

We booked a 3 room suite. Thot it was al3 bedroom in one unit but it turn out to be 3 separate rooms connected with a common main door. Love this hotel thought it is not near amenities. Quite & comfortable.
Friends_and_family Friends
8/10
Excellent
17 Jun 2024
Peter
Nice property.
Leisure Family
10/10
Exceptional
05 Jun 2024
Chee Keong
Fabulous 3 nights stay. The apartment is very spacious and the staff are very friendly. We had breakfast at Ronin cafe (level 1 of the property) The breakfast sets were well thought of. We totally enjoyed the place.
Leisure Family
10/10
Exceptional
18 Feb 2024
Peter

Fabulous Fenix West!

Nisade is the first of the high-end Niseko developers to put a quality project on the ground. It is beautiful, with industrial design softened by a lot of contrasting woodwork.
The design is classically modern understated.
The staff was ultra friendly, from manager Yuko to the front desk, to all of the drivers, who recognized the guests by name after a few days. Walking the short 100 yards from the Kitanomine gondola felt like going home each day.
I would highly recommend Fenix West. I chose it over the larger Fenix and feel like it was the perfect choice. I will definitely stay at Fenix West again and hope to see the same friendly and helpful staff again. My friends who stayed at a large hotel were envious of the concierge level service provided by Fenix West.
Friends_and_family Friends
10/10
Exceptional
04 Feb 2024
Ryan
Great location for our snowboard trip, super close to the hill.
Leisure Family
8/10
Excellent
26 Jan 2024
Jacob
Staff friendly, room clean, WiFi good, convenient parking if you can get a spot at the hotel. Good coffee shop downstairs but not included in room rate. It was quite noisy when staff cleaning snow and ice on the exit stairwell outside as the banging on the metal staircase to clean the steps rang like a bell over and over again for hours behind our bed wall. I know the snow clearing must be done, but next time I would make sure my room is not adjacent to the stairwell. Terrible way to wake up.
Leisure Family
10/10
Exceptional
03 Aug 2023
Gail
Yuko made our stay extra special. She took us to the fabulous soba restaurant next door. We came for the Hokkai Heso Matsuri festival held annually for two days. She arranged for the hotel driver to take us into town, and walked us where to find a taxi to return later that night. She even called our room to check if we returned safely. She went out her way to make our stay in Furano super memorable.
Leisure Partner
6/10
Pleasant
05 Aug 2026
Malene
Had a dark room with no view (few meters from a private home) and the staff told us it cost 10.500¥ to switch rooms. After the dissapoiting experience, I got an email from them, asking me to leave a 5-star review. I will not after the poor service. The room it self was nice, but the bad view ruined it.
10/10
Exceptional
22 Jul 2026
peter
Top locatie en mooi hotel
10/10
Exceptional
14 Jul 2026
MINORU,ISHIKAWA MIDORI,NISHIO CHIZUKO
妻と義母の3人でコネクティングルームに4泊5日で滞在。ベッドは全てシングルベッドを準備して頂きました。
2022年に新築されているので、設備は綺麗でバスルーム、キッチン用品も充実していて、おまけにネスプレッソも設置されていたので、朝のコーヒーを楽しめました。インバウンドの宿泊者が多いかもしれないと認識していたので、炊飯器が準備されていたのはビックリしました。
義母向けにバスチェアー、車椅子もフリーレンタルでき、駐車場は特に依頼していなかったのですが、入口に近い場所を確保していただき、高齢者にとっては大変、ありがたかったです。

スタッフの対応はいつも笑顔で丁寧。タオル掛けスタンドが不安定だったので、交換を依頼したところ、直ぐに交換してもらい、バスマットの追加も迅速に対応してもらいました。
天気は毎日、雨であまり観光に出かける事が出来なかったけど、快適なホテル滞在が出来ました。
ありがとうございました。
Family
6/10
Pleasant
13 Jun 2026
hiroshi
部屋の景観が山側だったのが残念でした。
事前に希望があれば良かったと思います。
6/10
Pleasant
01 Jun 2026
Masami
シャワーだけだったのはこちらが良く調べていなかったせいですが、自販機ほか水が置いてなかっり足りない物が多いイメージでした。
Family
10/10
Exceptional
04 May 2026
Yuko
すべてにおいて最高のホテルでした。
部屋、スタッフの方の対応、清掃、設備どれも大満足でした。
ただ、パジャマがないので、持参してください。
Family
10/10
Exceptional
21 Apr 2026
Man Wah
Ok
Partner
10/10
Exceptional
06 Apr 2026
Yasuko
2回目の滞在ですが
お部屋は綺麗で快適です。
10/10
Exceptional
03 Apr 2026
Huang-Ling
The hotel is amazing, and the staff are all very friendly and professional! We had a great time there. Have to thank Amber and Hardy especially, this trip would’ve been so smooth without their help!
Friends_and_family Family
10/10
Exceptional
05 Dec 2025
Ka Po jonathan
The room is extremely clean and comfortable
Leisure Partner
10/10
Exceptional
19 Nov 2025
Juan cheng
除了天氣很冷，其他都很好
Friends_and_family Friends
10/10
Exceptional
13 Nov 2025
KUANWEN
山景
Friends_and_family Family
6/10
Pleasant
30 Oct 2025
TOYOKO
新しい建物でよかったと思うが、掃除が行き届いていなく，少しほこりがあった。

へやに暖房が入っていなかった。しばらくの間寒かった。
Partner

Location & surroundings

Fenix West
2141-22 Kitanominecho, Hokkaido, Japan

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