Name: Fenix Furano
Address: 19-10 Kitanominecho, Furano, JP

10/10

Exceptional

02 Aug 2026

Diana

Great staff and great stay.

10/10

Exceptional

02 Aug 2026

Brandon

Loved this hotel so much, and the bed was incredibly comfortable. The shower was excellent and I also appreciated the free laundry (self-service).

10/10

Exceptional

15 Jul 2026

Siyong

Great hotel. Will consider when I come again

6/10

Pleasant

29 Dec 2025

Juan Gerardo

Hello this is no hotel nor hotel attention, more cleaning would be appreciated.

Leisure Family

10/10

Exceptional

13 Dec 2025

Mikayla

The whole team were so friendly and helpful. Special shout out to Meredith. We loved all her food recommendations :)

Leisure

10/10

Exceptional

24 Nov 2025

Jonathan

Fantastic luxurious and modern room. Arrived after hours and had to self check in - just remember to have access to phone data to check the email!

10/10

Exceptional

24 Nov 2025

Christine

The two bedroom suite is clean and comfortable. It is well furnished. Every was perfect during our stay. Will return if we were to visit Furano again.

Staff at the front desk are polite and helpful. Thumb up!

Leisure Family

10/10

Exceptional

25 Sep 2025

Bin seng

The staff at Fenix is fantastic.super helpful,first rate service attitude. Nice zen looking hotel.

Partner

10/10

Exceptional

23 Aug 2025

Mario

Very good for an overnight stay

Leisure Family

10/10

Exceptional

22 Aug 2025

Suzanne Mun Ning

Spacious room with washing machine and kitchen

10/10

Exceptional

26 Jul 2025

Verified traveler

The hotel is a little difficult to get to if you don't have a car. The bus runs only a couple of times a day from the airport so plan accordingly and is at the top of a hill (which makes sense for ski but is a trek if you're on your feet). It is a very clean and beautiful property and the staff go above and beyond to be helpful and make your stay comfortable. The views from the room are spectacular.

Partner

6/10

Pleasant

22 Jul 2025

Keith

Modern building, contemporary style, nice color scheme, cheerful and polite staff. Bathroom and shower areas rather small, no convenient place to hang towels or clothes. Bedding was comfortable. Meal options were very limited, especially breakfast was disappointing. Overall, a pleasant stay..

Leisure Family

10/10

Exceptional

18 Jul 2025

Rob

The chef in the lobby restaurant makes homemade delicious tofu - you gotta try it. The hotel is clean and modern. There are only a few restaurants nearby but the hotel restaurant is good.

10/10

Exceptional

28 Jun 2025

Janice

Beautiful, clean and new property.

10/10

Exceptional

22 Jun 2025

Kelvin

Feels like home

8/10

Excellent

20 Jun 2025

Josephine

It was a clean hotel. The staff was friendly. However, 1. The tissue box was hidden under the basin deep inside the shelf. 2. The shower area could've been better designed as the water sprayed all over the non-shower area. 3. There were no cups for brushing of teeth.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2025

Joanna

Staff is very friendly and helpful. Apartment is clean and new.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Jil

Had everything we needed and it was a modern set up. New as well. Loved it.

Leisure Family

8/10

Excellent

22 Apr 2025

Verified traveler

Beside the ski lifts but far from town

Partner

10/10

Exceptional

04 Apr 2025

Preston

We really enjoyed our stay there. Easy to get around, friendly stuff, spoke very well english. We love the the ski storage area. We definitely will come back.

Leisure Family

10/10

Exceptional

09 Jan 2025

Derek

The hotel is right accross the gondola. Staff is super friendly and helpful. All of them speak excellent English. During peak ski season, be sure to reserve dinner at the hotel ahead of time.

Family

8/10

Excellent

19 Nov 2024

Ah Huay

Was there during the change of season,

Leisure Friends

10/10

Exceptional

24 Sep 2024

Mark

Beautiful property with some luxurious rooms and great finishes. It’s really a condo, not a hotel, and I would recommend having a car if you visit. It can be very pricey.

Leisure Family

6/10

Pleasant

12 Aug 2024

Cheuk Yuen

Living area, kitchen and bedroom are good, however bathroom is not designed for guests use, one typical example is lack of towel railing.

Leisure Family

6/10

Pleasant

12 Jul 2024

Derek

No dishwasher for the unit with a kitchen. Not sure how clean the dishes are.
Only one elevator for the whole building.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

Julian

The hotel is located at the top of a slope. The hotel rooms are well maintained. The kitchen wares and tools are well stuffed and they provide good quality kitchen tools such as pots, pans, ovens, different type of glasses for different drink, good quality fork n spoon and bowls and plates. Well thought-out space for bedroom, the hall & kitchen area.

Their housekeeping was very efficient. The housekeepers come in a team and within 15mins or so, they would have completed cleaning, mopping and changing out towels etc.

The only thing that is lacking in that facility is onsen. It would be great if the place has an onsen which guests could use it. The nearest onsen is just next door which we have to pay and subject to the hotel timing for non-hotel guests' user.

Otherwise, the place is good for big group of travellers or family with grown kids/ young kids.

Business_and_leisure Friends

10/10

Exceptional

24 Jun 2024

Mr Barry

Excellent property during the ski season, but you really need a car in the summer months. Nice quiet location for a summer vacation.

Leisure Partner

8/10

Excellent

30 May 2024

Chien-Ting

This property is close to the ski resort. It is a new hotel and it is also family-friendly. We come to this hotel around May and therefore it's not in peak season. I think not too many people will choose here except for skiing. However, I like the quiet here and also we have a kitchen to enjoy family time together.

Leisure Family

6/10

Pleasant

10 May 2024

Carole

The property is new and room is well appointed. At check in I was informed about the cleaning schedule.
However they did not clear the rubbish as promised on the next day. It is not great if you are staying for 3 nights. The hotel seems to operate on low staffing because there is no front-desk.
This hotel location is great for skiing because the chairlift is across the street.
I like that the front office staff speaks decent English which is relief in Japan.

Leisure

10/10

Exceptional

24 Feb 2024

Ruth Frances

Perfect hotel for our needs. Next door to a ski hire shop and immediately opposite the Kitanomine gondola. Rooms were very comfortable and clean. They run a free shuttle service on demand to local restaurants, but there are also several good eateries in walking distance. The hot chocolate was delicious (dark chocolate melted in hot milk). Very friendly and efficient staff. A great stay altogether.

Leisure

10/10

Exceptional

13 Dec 2023

Bob

Our first trip to Furano!

Nice clean hotel with super friendly staff!

Partner

10/10

Exceptional

09 Oct 2023

Mark

Great stay at Fenix Furano in the off season (October). The rooms are international standard with a kitchen and living area, plus a comfortable bedroom. The tub and shower are also excellent and everything is brand new and spotlessly clean. I imagine the rooms here will be very expensive during ski season, as one of the Furano lifts is right in front of the hotel. In October, the room I had was an absolute bargain!

The only issue with my stay was that there was no breakfast available at the hotel. However, the sister property around the corner had a cafe that was open from 7:30 every morning.

Having your own car will make stays here more convenient. Getting in to Furano for restaurants and shops is about a 10-minute drive. There are some places to eat within walking distance of the hotel, but the better places in Furano are down in the town.

Leisure Self

8/10

Excellent

10 Aug 2022

Ilyong

Very clean and warm welcoming

Leisure Family

10/10

Exceptional

18 Jun 2022

Gary

Excellent staff welcome and assistance. Will definitely stay there again.

Leisure Friends

10/10

Exceptional

31 Dec 2021

Junko

とても居心地の良いホテルでした。ソファもベッドもとても気に入ったので、同じものを購入したいです！ブランド名を教えてください！！フロントのLukeさん、とても丁寧に対応して下さって好印象でした。日本語を頑張って勉強されてるんだろうなぁと思いました。朝食も一品一品どれも美味しかったので、ホームページでももっと宣伝したら良いのに！と思いました。次回はぜひ連泊してゆっくり過ごしたいです。連泊するなら、食洗機があったらなお、良いかなとは思いました。

Leisure Family

10/10

Exceptional

15 Dec 2021

Meagan

Brand new gem in Furano!

My husband and I have lived in Japan for a couple years, but this was our first trip to Hokkaido, and Furano! We were looking for a more intimate experience than your standard resort full of other tourists, and that is exactly what we got, in addition to a very knowledgeable staff. We were assisted with making dinner reservations, given suggestions on activities in town or in towns next door. We went just before the peak ski season started, so we were able to experience some snow, but it wasn't crowded.

Gareth, the manager, was incredibly helpful with dinner reservations, and if your Japanese language skills are rusty like ours, having someone translate and help was amazing. Lucas was also very helpful with assistance and advice during our stay.

Our room was modern, warm, had great amenities like a towel warmer in the bathroom, large showers, and storage space for bulky jackets. The rooms are effiecient, but do not feel crowded. We rented a vehicle, but the cabs are available to easily hop to the central part of town to walk around if needed, and there are lifts and equipment rentals in the immediate area. 10/10 would stay here again. You cannot ask for a better stay for the price. Thank you!

Partner

6/10

Pleasant

06 Jul 2026

akito

朝食は毎日同じ　部屋は綺麗　ロビーも広い　wifiも無し　ただ高い　エレベーターは1基のみ　遅い

8/10

Excellent

29 Jun 2026

Ersan

Comfort room. Staff is very helpful and very good in English

Partner

8/10

Excellent

10 Oct 2025

Barry

舒適享受

環境舒適，酒店潔淨
廚具配套齊備

Partner

10/10

Exceptional

04 Oct 2025

Katsuyoshi

Check-in の時間に遅れたのに、丁寧に対応をしていただきましたが

Leisure Partner

10/10

Exceptional

16 Sep 2025

Jean

J y retournerai!

Une nuit. Véhicule nécessaire pour s y rendre. Au pied des remontées mécaniques pour les amateurs de ski. Hôtel style moderne . Literie très confortable et couette moelleuse. Grand chambre avec balcon. Très propre. Personnel parlant très bien l anglais .
En été hôtel très tranquille.

Partner

10/10

Exceptional

15 Sep 2025

TAKESHI

部屋は清潔で広く食器類や調理器具も充実していて使いやすかったです。車で５分程のところに大きなスーパーがあり買い物にも困りませんでした。１８時から翌朝９時の間はフロントが無人になりますが今回は特に困ることもなく快適に過ごせました。

Leisure Family

10/10

Exceptional

03 Sep 2025

YEN SHUO

The view is stunning, we booked the one facing the city and high floor, the panhouse is amazing, our baby loved it.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Verified traveler

Great choice for family and group of friends

We rented a 3-bedroom unit for 5 people, unquestionably our favorite hotel of the trip. The rooms are new and spotlessly clean, and the staff are incredibly helpful. Highly recommended for anyone planning a trip to Furano, no matter the season

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Jimmy

房間闊落，服務殷勤，環境幽靜。

Leisure Family

10/10

Exceptional

28 Jun 2025

Motomi

フロントにおける対応や気遣いあるサービス，また機能的な部屋の作りなどもとても良いものでした。車で伺いましたが，隣接するスペースだけでなく，ホテルからすぐの場所にも駐車場があるので，出かける際も安心して出かけられました。ロケーションも初夏に近い日でしたが，目の前にあるゲレンデに野生の鹿も現れて自然豊かな環境に寛ぐことができ，大満足でした。

Leisure Family

6/10

Pleasant

30 May 2025

TSUNGHAN

設計感十足，但2天才清潔一次，對連住的比較不方便，浴室無乾濕分離不方便

Partner

10/10

Exceptional

26 May 2025

Wai Man

完全符合價值