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Hotel Dene Conference Centre

Cold Lake-AB · Canada

Highway 28 And Range Road 423View location

8.8/10Excellent602 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.4/109.4
Condition9.0/109.0
Neighborhood8.6/108.6
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Dene Conference Centre

Comfortable Accommodations: Hotel Dene & Conference Centre in Cold Lake offers family rooms with private bathrooms, air-conditioning, and city views. Each room includes a work desk, sofa bed, and free WiFi. Exceptional Facilities: Guests can relax on the terrace or enjoy the outdoor fireplace.

The hotel features a fitness room, casino, and outdoor seating area. Additional amenities include a lounge, coffee shop, and minimarket. Convenient Services: The property provides free on-site private parking, a 24-hour front desk, and full-day security. Special diet menus and luggage storage are available.

Activities and Location: Located on Highway 28 and Range Road 423, the hotel is 10 km from Cold Lake Airport. Activities include skiing and nearby attractions.

Read more about this hotelShow less

This casino hotel is 0.2 mi (0.3 km) from Casino Dene and 5.1 mi (8.2 km) from Grand Centre Golf and Country Club. Stay in one of 120 guestrooms featuring Smart televisions. Your room comes with a pillowtop bed.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 32 Pet max weight (per pet) in lb is 70 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of CAD 250 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 10:00 PM to 7:00 AM. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Pet fee: CAD 26.25 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Casino Dene 0.3 km / 0.2 mi
Grand Centre Golf and Country Club 8.2 km / 5.1 mi
Shipwreck Park 8.6 km / 5.4 mi
Advocate Square 8.6 km / 5.4 mi
Arrowhead Park 9.3 km / 5.7 mi
Brady Heights Park 9.5 km / 5.9 mi
Kinder Park 9.8 km / 6.1 mi
Palm Creek Park 10 km / 6.2 mi
Meadowlark Park 10.1 km / 6.3 mi
Tri-City Mall 11 km / 6.9 mi
Regent Park 12.2 km / 7.6 mi
Birch Park 12.2 km / 7.6 mi
Imperial Park 12.3 km / 7.6 mi
Cold Lake Community Gardens 12.4 km / 7.7 mi
Dogwood Park 12.7 km / 7.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 108
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Dene Conference Centre

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Dene Conference Centre

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Dene Conference Centre

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Dene Conference Centre

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Dene Conference Centre

8.8
Excellent
602 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.0 /10
Neighborhood
8.6 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
16 Jul 2026
Heather
The pool and the gym were both under construction.
Breakfast was good
The rooms were spacious and clean
Partner
10/10
Exceptional
28 Jun 2026
lori
Things we loved about the Hotel Dene: the staff were lovely; the room was clean, comfortable and well-designed; the included breakfast was very good and served till 10 on weekends; and the walk-in rain shower was terrific. The location was very convenient for us and it was nice to be outside of town.

Things we didn't love: the pool that appears in the hotel description is under construction and, according to other commentors, has been for some time. In other words, don't count on the pool or gym unless you call first to confirm that they're open. The restaurant in the hotel is only open for breakfast (closing at 9 am weekdays) and the restaurant in the casino is IN the casino and therefore can't serve families. Also, we didn't find out until we'd checked in that only queen rooms have baths; king rooms have walk-in showers only.

We would definitely stay here again, especially if the pool and gym open. Very good value, and very comfortable.
Family_with_children
10/10
Exceptional
15 Jun 2026
Brian
Views around are incredible! Beds are like laying on a cloud VERY restful sleep. Breakfast...French Toast and BACON...that sets your day off right!! Front desk staff VERY friendly and helpful. Shower soaps GREAT and the shower head YUP! The coffee in the breakfast area was very good and a First Nations company...awesome taste! Pool area STILL under construction so not hot tub...boooo lol
Friends_and_family Friends
10/10
Exceptional
03 Jun 2026
Sarah
Nice clean room. Breakfast was amazing!
Partner
10/10
Exceptional
29 May 2026
Nicolae
Excellent service.The front desk staff are professional and welcoming.
Friends_and_family Friends
10/10
Exceptional
23 May 2026
Herb
Beautiful hotel clean enjoyed very quiet
Self
8/10
Excellent
20 May 2026
Gordon
Good hotel room bot no microwave and the refrigerator seemed to work for only 2 hour intervals, kind of weird.
But great breakfast and friendly, helpful staff.
Partner
8/10
Excellent
13 May 2026
Bev
Great stay; would have liked to enjoy pool however it was under renovation.
Partner
10/10
Exceptional
13 May 2026
Adam
Stay for business frequently, I choose here because the property is very clean and quiet. Staff are always very welcoming. The breakfast is excellent
Self
10/10
Exceptional
06 May 2026
Candace
Great place to stay
Business
6/10
Pleasant
25 Apr 2026
Kathleen
Breakfast was great
Friends_and_family Friends
10/10
Exceptional
20 Apr 2026
Kirby
The staff were nice and clean hotel
Partner
10/10
Exceptional
20 Apr 2026
Terra
The breakfast and the staff have improved dramatically over the time. The staff are so friendly now in the hotel area, they are a joy to talk to.
Partner
10/10
Exceptional
15 Apr 2026
Adam
Staff are always friendly and accommodating
Self
10/10
Exceptional
29 Mar 2026
Gary
If you are staying in Cold Lake, this has to be your hotel. It has everything needed including GF breakfast options, friendly staff, and amazing rooms. We were so impressed!
Partner
10/10
Exceptional
22 Mar 2026
Gregory
Room was awesome as were the staff!
Friends_and_family Family
10/10
Exceptional
18 Mar 2026
Donna
Nice and quiet.. had a good meal and restful night
Partner
10/10
Exceptional
15 Mar 2026
Sandra
Great room, loved the shower.
Friends
2/10
Poor
22 Feb 2026
Adam
We booked the room as the hotel had a pool, restaurant to make the teip easier with young children. On arrival the pool was out of service as was the restaurant. Various other hotel amenities were also out of order.
6/10
Pleasant
22 Feb 2026
Craig
It was ok.
Business Self
6/10
Pleasant
18 Feb 2026
Ryan
Room was ok. Bed was worn out pillows were flat
10/10
Exceptional
17 Feb 2026
Lionel
Rooms were tidy
8/10
Excellent
16 Feb 2026
Katie
Staff was great. Room was clean
Leisure Family
8/10
Excellent
12 Feb 2026
Craig
One elevator was down.
Business
6/10
Pleasant
28 Jan 2026
Daniel Emanual
Stayed here last minute for work. It was better than a motel considering the area. Front desk was very kind, room looked good and wasn’t super overpriced. Bathroom has gross smudges and marks though which was not ideal, bed sheets were sad, tiny thin sheets stacked on top of each other and felt too small for the bed size, breakfast ends pretty early as well.
Business Partner
8/10
Excellent
26 Jan 2026
Devin
Clean room, good wifi, shower had good water pressure and temperature.
Leisure Partner
10/10
Exceptional
09 Jan 2026
Leona
yes to both. good breakfast.
Leisure Partner
8/10
Excellent
23 Dec 2025
Laurie
The property was good, but the room had issues with the bathroom sink not draining and with no power to the receptacle for a blow dryer.
Leisure Partner
2/10
Poor
19 Dec 2025
Qiyue
Second time in a row. Asked for late checkout upon checkin, front desk said they can give me until 12pm. Next day they start banging on my doors at 11am sharp. I go answer and they’re like “you gonna leave the room or extend another day” with an attitude like I’m late on rent payment. Upon checking out I complain to front desk; I politely explain what happened however she clearly did not care, simply saying ok after each of my sentences and never even asking for my name or room number.
10/10
Exceptional
15 Dec 2025
Shan
Nice place , clean , full breakfast ,friendly employees !Shower water is powerful!

8/10
Excellent
10 Dec 2025
duncan
Should update there tv stations as most people are men and no sports channels that have hockey on them
Business
10/10
Exceptional
05 Dec 2025
Daniel
Room was clean, the electrical outlets were not secured to the wall so they came out when i unplugged things. Breakfast was good. Staff was polite and kind
Business Self
10/10
Exceptional
16 Nov 2025
Joerg
Great rooms, art in the hotel, excellent breakfast
Self
10/10
Exceptional
11 Nov 2025
Joerg
Everything was just perfect
Self
10/10
Exceptional
07 Nov 2025
Eugenia
Always awesome
10/10
Exceptional
07 Nov 2025
Brian
Clean
Business
10/10
Exceptional
31 Oct 2025
Matthew
It was a good experience for my grandparents which is a not an easy task
6/10
Pleasant
19 Oct 2025
Ronald
Ok
10/10
Exceptional
17 Oct 2025
Harriet
Was the most delicious breakfast served and the staff were very friendly and polite
10/10
Exceptional
05 Oct 2025
Colby
Quiet area, very friendly helpful staff, clean, nice building and rooms
Business Partner
8/10
Excellent
30 Sep 2025
Mervin
Didn't ues gym or hot tub clean room excellent staff
Leisure Partner
10/10
Exceptional
18 Sep 2025
Gordon
We had a nice quiet sray, clean room and very good breakfasts.
Leisure Partner
8/10
Excellent
14 Sep 2025
Meghan
Very spacious room & bathroom
Friendly staff
Will definitely stay here again
Leisure Partner
8/10
Excellent
12 Sep 2025
LISA
Room was nice, coffee maker and tv didn't work but no big deal for me
Business Self
10/10
Exceptional
10 Sep 2025
Brianna
Great for the one night we stayed. It was clean, smelled great. Only thing is missing a few things in the room like lotion & tissue.
Leisure Partner
10/10
Exceptional
07 Sep 2025
Carrie
The staff was very friendly and greeted you with a smile. The hotel was clean and the rooms were great. I was a little disappointed that the pool and hot tub were not available. Overall it was a great place to stay.
Leisure Partner
10/10
Exceptional
07 Sep 2025
Jocelyne
Room clean, comfy bed
10/10
Exceptional
05 Sep 2025
M VASQUEZ
Amazing experience ! Amazing stuff
Friends_and_family Family
10/10
Exceptional
04 Sep 2025
Debra
We were in room 109 - was a nice room- unfortunately had a view to the back parking lot.
Bed very comfortable, bathroom very clean- walk-in shower- unfortunately had no body lotion or special Amenities. Staff very friendly. Check-in was great. Lots of free parking. Full breakfast was good. Casino was separate but a 2 minute walk. This was our second time back and will definitely stay here again.
Leisure Partner
8/10
Excellent
03 Sep 2025
Mary
Breakfast is always delicious
Business Partner
10/10
Exceptional
01 Sep 2025
florentina
I was surprised, when my husband and I entered the room smells so good, it was very beautiful, the ambiance of the room is so loving, feeling so lovely. I would love to comeback most definitely.
The front desk samira is pretty, lovely and very nice and accommodating. Food was great, fruits are fresh, coffee is hot and fresh too. The hotel location is amazing.
Business
10/10
Exceptional
01 Sep 2025
Glenda
Friendly staff, clean, beautiful room, free breakfast nice.
6/10
Pleasant
30 Aug 2025
sarah
I stayed with my children, unfortunately the pool was under renovations, no child friendly place to eat, no microwave in our room, what looked like puke on the bottom of the bed frame, and if you want to have a bath and a shower at the same time? No problem because the tub backs up!
10/10
Exceptional
30 Aug 2025
Maria
Very nice, clean and very spacious. Frost desk was very accommodating. Be back and highly recommended for a friend.
Leisure Family
8/10
Excellent
30 Aug 2025
Farhan
All good
8/10
Excellent
27 Aug 2025
Mary
Friendly people guess,employees
Business Partner
10/10
Exceptional
27 Aug 2025
Adam

5 stars

Great everytime
Business
10/10
Exceptional
26 Aug 2025
Leonard
Yes close to the casino
Business Partner
10/10
Exceptional
20 Aug 2025
Beverly

Great night stay

It was an amazing hotel
Partner
10/10
Exceptional
20 Aug 2025
Adam

5 stars

Great place to stay
Business
10/10
Exceptional
13 Aug 2025
mary
Says pool and hot tub but not in working order
10/10
Exceptional
10 Aug 2025
Pierre

Excellent Hotel

Great hotel and casino. Only one complaint was there was no cold water in the room, only hot water.
Partner
10/10
Exceptional
07 Aug 2025
asiya
Property very clean, nicely renovated, attentive staff, breakfast included, well priced. one downside is that the pool was closed due to renovations, but it’s okay as the lake is near by. Will definitely stay again
Leisure Family_with_children
10/10
Exceptional
07 Aug 2025
Donna
The bed was so comfortable!! Staff were so accomadating and friendly, always asking how I was enjoying my stay.
Leisure Self
10/10
Exceptional
03 Aug 2025
Nicole

Great place!

The price was veey reasonable. Awesome breakfast and the staff were super friendly. 100% would recommend!
Friends_and_family Friends
10/10
Exceptional
29 Jul 2025
Daunine
Staff was incredibly helpful and nice! Property was very clean and and lots of parking! Will stay here again.
Leisure Family
10/10
Exceptional
28 Jul 2025
Patrick

Great place to stay when in/around Cold Lake.

Great stay, great price, great hotel. Just minutes outside of Cold Lake and right next door to casino, restaurant and gas station.
Business
10/10
Exceptional
23 Jul 2025
Tiffany
Very nice breakfast and lovely stay
10/10
Exceptional
12 Jul 2025
Tanya
Good quality and great staff
10/10
Exceptional
05 Jul 2025
Roger

Great Stay

Very nice stay. Awesome room, great bed, very clean. Two things...the shower open concept allowed some water on the floor while showering...and no Sportsnet or TSN...small things in an otherwise great stay. And breakfast was awesome with eggs, sausage, bacon, hash browns, pancakes and more! Will definitely stay here again!
Self
10/10
Exceptional
04 Jul 2025
Teji
Very nice and clean hotel with reasonable price ❤️
Business Self
4/10
Poor
30 Jun 2025
Aradhana
Not so good
Leisure Family
10/10
Exceptional
29 Jun 2025
Gerald

Last stay in Cold Lake before moving.

Our stay was good. Staff are great. Very polite and helpful. Only downside was the pillows are too soft for me. I think there should be at least one firm pillow.
Partner
10/10
Exceptional
28 Jun 2025
Sharon
Staff was excellent, room was clean, romm was quiet.
10/10
Exceptional
22 Jun 2025
Amber
Clean, friendly staff, great breakfast!

The area is a little unsafe with the casino next door. Lots of people lurking in the parking lot.
Leisure
8/10
Excellent
22 Jun 2025
Joanne
Our room was a basic king. The room and bedding were clean, but the shower head was coming off the wall and there was pink mildew all around the base of the shower stall. We found it curious that there was an Ice bucket but no cups. The hotel restaurant Is across the lane way in the casino, but our meals were really good and extremely generously portioned. The breakfast offered up in the lounge area of hotel was excellent! Choices were limited in some cases (only white bread at the toaster), but the hot dishes were really well made.
Business Partner
10/10
Exceptional
19 Jun 2025
janine carla
great
8/10
Excellent
18 Jun 2025
Leigha
It’s a n ie hotel and friendly staff
Leisure Family
10/10
Exceptional
17 Jun 2025
Shane
Very friendly, felt like luxury stay! Fancy neat design! Pet friendly. Amazing breakfast!! Tasted like a five star chef!
Business Pet
2/10
Poor
17 Jun 2025
Daniel
Well don’t know where to start, breakfast was advertised as starting at 5 am, first day the cook was late. Six days later they decided to move breakfast to 6 am and was told they would pack a breakfast for us, we needed to leave at six to make it to work. Well breakfast was ready once and I had to request it the two other days.

When we checked into the hotel I noticed the toilet was loose off the floor flange, I asked for it to be repaired and seven days later we changed rooms, the maintenance isn’t going to help them keep this place running smoothly. I’m a pipefitter by trade and fixing a loose toilet would take maximum 3-4 hours not seven days.

The manager gives nothing but excuses and uses the word of the front desk staff against you.

I have sent numerous emails and never got anywhere with them just excuses. We moved to the Ramada in cold lake and the service was the polar opposite of this place.

Customer service and the hospitality is lacking and will never be addressed if they don’t look within and fix the problem.

Will never stay here ever again.
Business
10/10
Exceptional
15 Jun 2025
Rosa Elvia
Front desk receptionist was very kind and helpful!
Hotel room clean and nice!
Leisure Partner
8/10
Excellent
14 Jun 2025
Jim
All good, a restaurant would be nice but not essential.
Leisure Family
8/10
Excellent
22 May 2025
Shadey
Great value.
Business
10/10
Exceptional
22 May 2025
Raileen
We like casino dene. The staff are friendly and hotel is clean. Good breakfast
Leisure Partner
8/10
Excellent
05 May 2025
Barb
The check in was very quick and efficient Very pleasant woman. Room was cool upon arrival and I was unale to turn fan off so room stayed to cool for me
Leisure Family
10/10
Exceptional
05 May 2025
curtis
property staff were very helpful and friendly
Business_and_leisure
10/10
Exceptional
01 Apr 2025
Marion

A place for friends and family to visit ❤️

The room was nice and clean! The atmosphere was great
Friends_and_family Family
10/10
Exceptional
15 Mar 2025
Deanna
Overall, this a great stay. The staff are friendly and welcoming, and very accommodating to any concerns or issues. I rated lower on cleanliness due to my most recent stay: the shower drain had not been cleaned in what looks like some time; the water was almost overflowing onto the floor after just a few moments; when I lifted the metal panel there was a LOT of hair, scum and a couple pieces of garbage. Lower on the facilities: construction going on for some time, the door adjacent the parking lot seemed to get stuck when trying to get in while it was cold, another side exit door barely opens with enough room to squeeze out as it gets stuck on the sidewalk, snow removal was very slow and at times blocked off access to the parking lot around the hotel. The room was tidy, but the bed wasn't made correctly and the mattress protector and sheet kept coming off. Kitchen/restaurant in the hotel is amazing, along with the food, but access is limited to certain days/hours - they do have a snack area that will do in a pinch, but there's not much selection outside sandwiches and junk food. All that said, this is the only place I stay when visiting the area!
8/10
Excellent
26 Jan 2025
Amber
Staff was friendly , breakfast was good. Room was very clean and comfortable.

Pool is down for maintenance.

Staff made a couple comments about how lots of past guests damage rooms. Not sure why it was brought up to me more than once.

Overall was good. Would try it again when the pool is open.
Leisure
8/10
Excellent
24 Jan 2025
Chad

Clean looks good but misses final touch

Deposit on the room is insane 500$ but apparently it’s only 250$ now. Crazy. Breakfast is subpar and has extremely limited options. I won’t be staying again
Self
10/10
Exceptional
16 Jan 2025
Verified traveler
Nice place
Friends_and_family Friends
4/10
Poor
09 Jan 2025
Samantha
My down payment was not refunded on my check out date and now iam still waiting on it
Partner
6/10
Pleasant
01 Jan 2025
Dennis
Good
10/10
Exceptional
01 Jan 2025
Charles
All good
Leisure Partner
2/10
Poor
26 Dec 2024
Eric
Never going to stay here again! Elevators stink like pure poop. Too bad tho, because I like to support First Nation businesses. But this was horrible.
Business_and_leisure Family
10/10
Exceptional
12 Dec 2024
John
Everything was good thanks to page for being special,ur doing a good job keep it up
Leisure
10/10
Exceptional
09 Dec 2024
brylee
This hotel was very nice, great staff, and includes breakfast. They also have a pool and gym which is an added benefit. All for a decent price. A bit of an inconvenient location for some people but it worked well for me while I was in the area for work. The restaurant at the casino had good food.
Business Self
6/10
Pleasant
07 Dec 2024
Nicole

Sorry not sorry

The damage deposit was a little to high at this hotel. It took 5 days to get credit back on my card. Otherwise everything was good. I would not consider staying there again, too bad that was always my first choice. The damaged deposit killed it for me.
Partner
10/10
Exceptional
29 Nov 2024
Joe
Easy excess, paling was good
Business_and_leisure
10/10
Exceptional
08 Nov 2024
Daniel
Clean and comfortable
Business Self

Location & surroundings

Hotel Dene Conference Centre
Highway 28 And Range Road 423, Cold Lake, Canada

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Hotel Dene Conference Centre

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