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Hotel Dene & Conference Centre
Cold Lake-AB · Canada
Route 28 & Highway 897, Po Box 536View location
8.8/10Excellent602 Reviews
Cleanliness9.0/10 9.0
Service9.0/10 9.0
Comfort9.4/10 9.4
Condition9.0/10 9.0
Neighborhood8.6/10 8.6
Amenities8.2/10 8.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Dene & Conference Centre
Featuring an indoor pool and hot tub, this hotel is located conveniently along Highway 28 adjacent to Casino Dene. A restaurant is provided on site. Free WiFi is available throughout the property
A flat-screen cable TV is offered in each air-conditioned guest room at Hotel Dene & Conference Centre. A large work desk and ergonomic chair offer additional convenience. Free toiletries and a hairdryer are included in the private bathroom.
The BirchBark Bistro restaurant serves breakfast each morning. Guests can enjoy the well-equipped fitness center as well. 2,142 square feet of meeting space with on-site catering is available.
Cold Lake city centre is 12 km from Hotel Dene & Conference Centre, while Bonnyville is 34 km from the property.
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This casino hotel is 0.2 mi (0.3 km) from Casino Dene and 5.1 mi (8.2 km) from Grand Centre Golf and Country Club. Stay in one of 120 guestrooms featuring Smart televisions. Your room comes with a pillowtop bed.
Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Events/parties not allowed
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 32
Pet max weight (per pet) in lb is 70
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of CAD 250 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 10:00 PM to 7:00 AM. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
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Minimal age
18
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Optional fees
- Pet fee: CAD 26.25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Casino Dene
0.3 km / 0.2 mi
Grand Centre Golf and Country Club
8.2 km / 5.1 mi
Shipwreck Park
8.6 km / 5.4 mi
Advocate Square
8.6 km / 5.4 mi
Arrowhead Park
9.3 km / 5.7 mi
Brady Heights Park
9.5 km / 5.9 mi
Kinder Park
9.8 km / 6.1 mi
Palm Creek Park
10 km / 6.2 mi
Meadowlark Park
10.1 km / 6.3 mi
Tri-City Mall
11 km / 6.9 mi
Regent Park
12.2 km / 7.6 mi
Birch Park
12.2 km / 7.6 mi
Imperial Park
12.3 km / 7.6 mi
Cold Lake Community Gardens
12.4 km / 7.7 mi
Dogwood Park
12.7 km / 7.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 120
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
Show 21 more facilities & services
- Hotel safe
- Lift access
- Shop
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Banquet hall
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Children’s swimming area: 1
- Breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Dene & Conference Centre
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Dene & Conference Centre
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Dene & Conference Centre
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Dene & Conference Centre
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Dene & Conference Centre
100
reviews shown
Heather
The pool and the gym were both under construction.
Breakfast was good
The rooms were spacious and clean
Breakfast was good
The rooms were spacious and clean
lori
Things we loved about the Hotel Dene: the staff were lovely; the room was clean, comfortable and well-designed; the included breakfast was very good and served till 10 on weekends; and the walk-in rain shower was terrific. The location was very convenient for us and it was nice to be outside of town.
Things we didn't love: the pool that appears in the hotel description is under construction and, according to other commentors, has been for some time. In other words, don't count on the pool or gym unless you call first to confirm that they're open. The restaurant in the hotel is only open for breakfast (closing at 9 am weekdays) and the restaurant in the casino is IN the casino and therefore can't serve families. Also, we didn't find out until we'd checked in that only queen rooms have baths; king rooms have walk-in showers only.
We would definitely stay here again, especially if the pool and gym open. Very good value, and very comfortable.
Things we didn't love: the pool that appears in the hotel description is under construction and, according to other commentors, has been for some time. In other words, don't count on the pool or gym unless you call first to confirm that they're open. The restaurant in the hotel is only open for breakfast (closing at 9 am weekdays) and the restaurant in the casino is IN the casino and therefore can't serve families. Also, we didn't find out until we'd checked in that only queen rooms have baths; king rooms have walk-in showers only.
We would definitely stay here again, especially if the pool and gym open. Very good value, and very comfortable.
Brian
Views around are incredible! Beds are like laying on a cloud VERY restful sleep. Breakfast...French Toast and BACON...that sets your day off right!! Front desk staff VERY friendly and helpful. Shower soaps GREAT and the shower head YUP! The coffee in the breakfast area was very good and a First Nations company...awesome taste! Pool area STILL under construction so not hot tub...boooo lol
Sarah
Nice clean room. Breakfast was amazing!
Nicolae
Excellent service.The front desk staff are professional and welcoming.
Herb
Beautiful hotel clean enjoyed very quiet
Gordon
Good hotel room bot no microwave and the refrigerator seemed to work for only 2 hour intervals, kind of weird.
But great breakfast and friendly, helpful staff.
But great breakfast and friendly, helpful staff.
Bev
Great stay; would have liked to enjoy pool however it was under renovation.
Adam
Stay for business frequently, I choose here because the property is very clean and quiet. Staff are always very welcoming. The breakfast is excellent
Candace
Great place to stay
Kathleen
Breakfast was great
Kirby
The staff were nice and clean hotel
Terra
The breakfast and the staff have improved dramatically over the time. The staff are so friendly now in the hotel area, they are a joy to talk to.
Adam
Staff are always friendly and accommodating
Gary
If you are staying in Cold Lake, this has to be your hotel. It has everything needed including GF breakfast options, friendly staff, and amazing rooms. We were so impressed!
Gregory
Room was awesome as were the staff!
Donna
Nice and quiet.. had a good meal and restful night
Sandra
Great room, loved the shower.
Adam
We booked the room as the hotel had a pool, restaurant to make the teip easier with young children. On arrival the pool was out of service as was the restaurant. Various other hotel amenities were also out of order.
Craig
It was ok.
Ryan
Room was ok. Bed was worn out pillows were flat
Lionel
Rooms were tidy
Katie
Staff was great. Room was clean
Craig
One elevator was down.
Daniel Emanual
Stayed here last minute for work. It was better than a motel considering the area. Front desk was very kind, room looked good and wasn’t super overpriced. Bathroom has gross smudges and marks though which was not ideal, bed sheets were sad, tiny thin sheets stacked on top of each other and felt too small for the bed size, breakfast ends pretty early as well.
Devin
Clean room, good wifi, shower had good water pressure and temperature.
Leona
yes to both. good breakfast.
Laurie
The property was good, but the room had issues with the bathroom sink not draining and with no power to the receptacle for a blow dryer.
Qiyue
Second time in a row. Asked for late checkout upon checkin, front desk said they can give me until 12pm. Next day they start banging on my doors at 11am sharp. I go answer and they’re like “you gonna leave the room or extend another day” with an attitude like I’m late on rent payment. Upon checking out I complain to front desk; I politely explain what happened however she clearly did not care, simply saying ok after each of my sentences and never even asking for my name or room number.
Shan
Nice place , clean , full breakfast ,friendly employees !Shower water is powerful!
duncan
Should update there tv stations as most people are men and no sports channels that have hockey on them
Daniel
Room was clean, the electrical outlets were not secured to the wall so they came out when i unplugged things. Breakfast was good. Staff was polite and kind
Joerg
Great rooms, art in the hotel, excellent breakfast
Joerg
Everything was just perfect
Eugenia
Always awesome
Brian
Clean
Matthew
It was a good experience for my grandparents which is a not an easy task
Ronald
Ok
Harriet
Was the most delicious breakfast served and the staff were very friendly and polite
Colby
Quiet area, very friendly helpful staff, clean, nice building and rooms
Mervin
Didn't ues gym or hot tub clean room excellent staff
Gordon
We had a nice quiet sray, clean room and very good breakfasts.
Meghan
Very spacious room & bathroom
Friendly staff
Will definitely stay here again
Friendly staff
Will definitely stay here again
LISA
Room was nice, coffee maker and tv didn't work but no big deal for me
Brianna
Great for the one night we stayed. It was clean, smelled great. Only thing is missing a few things in the room like lotion & tissue.
Carrie
The staff was very friendly and greeted you with a smile. The hotel was clean and the rooms were great. I was a little disappointed that the pool and hot tub were not available. Overall it was a great place to stay.
Jocelyne
Room clean, comfy bed
M VASQUEZ
Amazing experience ! Amazing stuff
Debra
We were in room 109 - was a nice room- unfortunately had a view to the back parking lot.
Bed very comfortable, bathroom very clean- walk-in shower- unfortunately had no body lotion or special Amenities. Staff very friendly. Check-in was great. Lots of free parking. Full breakfast was good. Casino was separate but a 2 minute walk. This was our second time back and will definitely stay here again.
Bed very comfortable, bathroom very clean- walk-in shower- unfortunately had no body lotion or special Amenities. Staff very friendly. Check-in was great. Lots of free parking. Full breakfast was good. Casino was separate but a 2 minute walk. This was our second time back and will definitely stay here again.
Mary
Breakfast is always delicious
florentina
I was surprised, when my husband and I entered the room smells so good, it was very beautiful, the ambiance of the room is so loving, feeling so lovely. I would love to comeback most definitely.
The front desk samira is pretty, lovely and very nice and accommodating. Food was great, fruits are fresh, coffee is hot and fresh too. The hotel location is amazing.
The front desk samira is pretty, lovely and very nice and accommodating. Food was great, fruits are fresh, coffee is hot and fresh too. The hotel location is amazing.
Glenda
Friendly staff, clean, beautiful room, free breakfast nice.
sarah
I stayed with my children, unfortunately the pool was under renovations, no child friendly place to eat, no microwave in our room, what looked like puke on the bottom of the bed frame, and if you want to have a bath and a shower at the same time? No problem because the tub backs up!
Maria
Very nice, clean and very spacious. Frost desk was very accommodating. Be back and highly recommended for a friend.
Farhan
All good
Mary
Friendly people guess,employees
Adam
5 stars
Great everytime
Leonard
Yes close to the casino
Beverly
Great night stay
It was an amazing hotel
Adam
5 stars
Great place to stay
mary
Says pool and hot tub but not in working order
Pierre
Excellent Hotel
Great hotel and casino. Only one complaint was there was no cold water in the room, only hot water.
asiya
Property very clean, nicely renovated, attentive staff, breakfast included, well priced. one downside is that the pool was closed due to renovations, but it’s okay as the lake is near by. Will definitely stay again
Donna
The bed was so comfortable!! Staff were so accomadating and friendly, always asking how I was enjoying my stay.
Nicole
Great place!
The price was veey reasonable. Awesome breakfast and the staff were super friendly. 100% would recommend!
Daunine
Staff was incredibly helpful and nice! Property was very clean and and lots of parking! Will stay here again.
Patrick
Great place to stay when in/around Cold Lake.
Great stay, great price, great hotel. Just minutes outside of Cold Lake and right next door to casino, restaurant and gas station.
Tiffany
Very nice breakfast and lovely stay
Tanya
Good quality and great staff
Roger
Great Stay
Very nice stay. Awesome room, great bed, very clean. Two things...the shower open concept allowed some water on the floor while showering...and no Sportsnet or TSN...small things in an otherwise great stay. And breakfast was awesome with eggs, sausage, bacon, hash browns, pancakes and more! Will definitely stay here again!
Teji
Very nice and clean hotel with reasonable price ❤️
Aradhana
Not so good
Gerald
Last stay in Cold Lake before moving.
Our stay was good. Staff are great. Very polite and helpful. Only downside was the pillows are too soft for me. I think there should be at least one firm pillow.
Sharon
Staff was excellent, room was clean, romm was quiet.
Amber
Clean, friendly staff, great breakfast!
The area is a little unsafe with the casino next door. Lots of people lurking in the parking lot.
The area is a little unsafe with the casino next door. Lots of people lurking in the parking lot.
Joanne
Our room was a basic king. The room and bedding were clean, but the shower head was coming off the wall and there was pink mildew all around the base of the shower stall. We found it curious that there was an Ice bucket but no cups. The hotel restaurant Is across the lane way in the casino, but our meals were really good and extremely generously portioned. The breakfast offered up in the lounge area of hotel was excellent! Choices were limited in some cases (only white bread at the toaster), but the hot dishes were really well made.
janine carla
great
Leigha
It’s a n ie hotel and friendly staff
Shane
Very friendly, felt like luxury stay! Fancy neat design! Pet friendly. Amazing breakfast!! Tasted like a five star chef!
Daniel
Well don’t know where to start, breakfast was advertised as starting at 5 am, first day the cook was late. Six days later they decided to move breakfast to 6 am and was told they would pack a breakfast for us, we needed to leave at six to make it to work. Well breakfast was ready once and I had to request it the two other days.
When we checked into the hotel I noticed the toilet was loose off the floor flange, I asked for it to be repaired and seven days later we changed rooms, the maintenance isn’t going to help them keep this place running smoothly. I’m a pipefitter by trade and fixing a loose toilet would take maximum 3-4 hours not seven days.
The manager gives nothing but excuses and uses the word of the front desk staff against you.
I have sent numerous emails and never got anywhere with them just excuses. We moved to the Ramada in cold lake and the service was the polar opposite of this place.
Customer service and the hospitality is lacking and will never be addressed if they don’t look within and fix the problem.
Will never stay here ever again.
When we checked into the hotel I noticed the toilet was loose off the floor flange, I asked for it to be repaired and seven days later we changed rooms, the maintenance isn’t going to help them keep this place running smoothly. I’m a pipefitter by trade and fixing a loose toilet would take maximum 3-4 hours not seven days.
The manager gives nothing but excuses and uses the word of the front desk staff against you.
I have sent numerous emails and never got anywhere with them just excuses. We moved to the Ramada in cold lake and the service was the polar opposite of this place.
Customer service and the hospitality is lacking and will never be addressed if they don’t look within and fix the problem.
Will never stay here ever again.
Rosa Elvia
Front desk receptionist was very kind and helpful!
Hotel room clean and nice!
Hotel room clean and nice!
Jim
All good, a restaurant would be nice but not essential.
Shadey
Great value.
Raileen
We like casino dene. The staff are friendly and hotel is clean. Good breakfast
Barb
The check in was very quick and efficient Very pleasant woman. Room was cool upon arrival and I was unale to turn fan off so room stayed to cool for me
curtis
property staff were very helpful and friendly
Marion
A place for friends and family to visit ❤️
The room was nice and clean! The atmosphere was great
Deanna
Overall, this a great stay. The staff are friendly and welcoming, and very accommodating to any concerns or issues. I rated lower on cleanliness due to my most recent stay: the shower drain had not been cleaned in what looks like some time; the water was almost overflowing onto the floor after just a few moments; when I lifted the metal panel there was a LOT of hair, scum and a couple pieces of garbage. Lower on the facilities: construction going on for some time, the door adjacent the parking lot seemed to get stuck when trying to get in while it was cold, another side exit door barely opens with enough room to squeeze out as it gets stuck on the sidewalk, snow removal was very slow and at times blocked off access to the parking lot around the hotel. The room was tidy, but the bed wasn't made correctly and the mattress protector and sheet kept coming off. Kitchen/restaurant in the hotel is amazing, along with the food, but access is limited to certain days/hours - they do have a snack area that will do in a pinch, but there's not much selection outside sandwiches and junk food. All that said, this is the only place I stay when visiting the area!
Amber
Staff was friendly , breakfast was good. Room was very clean and comfortable.
Pool is down for maintenance.
Staff made a couple comments about how lots of past guests damage rooms. Not sure why it was brought up to me more than once.
Overall was good. Would try it again when the pool is open.
Pool is down for maintenance.
Staff made a couple comments about how lots of past guests damage rooms. Not sure why it was brought up to me more than once.
Overall was good. Would try it again when the pool is open.
Chad
Clean looks good but misses final touch
Deposit on the room is insane 500$ but apparently it’s only 250$ now. Crazy. Breakfast is subpar and has extremely limited options. I won’t be staying again
Verified traveler
Nice place
Samantha
My down payment was not refunded on my check out date and now iam still waiting on it
Dennis
Good
Charles
All good
Eric
Never going to stay here again! Elevators stink like pure poop. Too bad tho, because I like to support First Nation businesses. But this was horrible.
John
Everything was good thanks to page for being special,ur doing a good job keep it up
brylee
This hotel was very nice, great staff, and includes breakfast. They also have a pool and gym which is an added benefit. All for a decent price. A bit of an inconvenient location for some people but it worked well for me while I was in the area for work. The restaurant at the casino had good food.
Nicole
Sorry not sorry
The damage deposit was a little to high at this hotel. It took 5 days to get credit back on my card. Otherwise everything was good. I would not consider staying there again, too bad that was always my first choice. The damaged deposit killed it for me.
Joe
Easy excess, paling was good
Daniel
Clean and comfortable
Location & surroundings
Hotel Dene & Conference Centre
Route 28 & Highway 897, Po Box 536, Cold Lake, Canada
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Hotel Dene & Conference Centre
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