Onishiya Suishoen

10/10

Exceptional

06 May 2026

Kaza

Thank you to the staff for creating a beautiful experience. The team was diligent, kind, and empathetic to our needs. Guest services provided excellent assistance with understanding Japanese etiquette and local traditions. Our host spoke English, as well as many other languages! We were so impressed with the effort everyone put in to make our stay and honeymoon special. We will never forget this trip.

Arrived to Kinosaki by train, sent our luggage ahead, and it was waiting in our room upon entry. Guest services welcomed us and explained the customs and rules of the ryokan. We were taken to our room, where our host showed us how to dress in yukata, booked our meals for our stay, and answered all our questions. It was a lovely chat that left us with enthusiasm. Later on, our hosts came back with a gift to share their well wishes for our honeymoon. We were so touched by their hospitality.

The room was stunning. The floors were very comfortable to sit on, and the view of the water garden left us feeling very relaxed. The treats inside the room were very yummy as well! We were also fully stocked with beverages, which were refilled daily. The onsens were truly magical, leaving us feeling rejuvenated. Breakfast was incredible!

If we were to ever return to Kinosaki, we would happily stay at Onishiya Suishoen again.

Partner

10/10

Exceptional

04 May 2026

Brent

A must do treat when in Japan. Service and amenities galore

Partner

10/10

Exceptional

26 Apr 2026

Chinmay

Very good place highly recommend

Partner

10/10

Exceptional

18 Apr 2026

Maria Edisa

Very worth it to stay in this ryokan! Upon arriving at the kinosakionsen station, free shuttles were available to drop you off at your ryokan or hotels. The ryokan was modernized but still had the traditional japanese cultural vibes. The front desk staff and welcoming committee were great as well. It was raining and I accidentally forgot to order dinner so my husband and I had to go out, and the town was 10 minutes away if you walk it out and they had shuttles available to drop us off between 4 to 10p and that includes pick up, just give them a call with their whatsapp line. The breakfast and dinner were keiseki meal and were very fresh and worth it. The onsen was also amazing!

Partner

10/10

Exceptional

09 Apr 2026

Mylinh

The onsen here is even better than most of the public onsens in the town. The hotel has lots of complimentary amenities like the lounge area with free massage chairs, soft drinks, sweets; foot massage machine. Their Japanese room for a family of 4 is quite spacious with a separate family area and sleeping area. The room also has a private garden. If you get the meals there, you get a private dining room and 10 course meal. Overall, we felt like we got the VIP treatment.

Family

10/10

Exceptional

31 Mar 2026

Kyle

A great experience! The staff was amazing and the stay perfect.

Family_with_children

10/10

Exceptional

19 Mar 2026

Jhoanna

The staff were friendly, helpful, and went out of their way to make you feel comfortable. I was thrilled with my first “real” ryokan experience. I would not hesitate to come back or recommend it to others.

Partner

10/10

Exceptional

15 Mar 2026

Sheelagh

We stayed in a room with a private onsen, which was fantastic, the views were fantastic, the staff fantastic and the breakfast buffet was fantastic. A great place to stay!

Family_with_children

10/10

Exceptional

07 Mar 2026

Panayot

The room were nice and clean and had all needed amenities. We were picked up from the station in a shuttle bus with other hotel customers and at our arrival we were kindly greeted by staff who gave us a full tour and explanation of the property. The staff was always attentitve and kind with us. We also had dinner and breakfast included and they were delicious. Unfortunately, it was a bit too much food for us, which is a nice problem to have, but also a lot of waste. In general, everything was 10/10 and I would definitely come back and highly recommend it. The on-site onsen was also great for when you would like a late night or super early bath and have had enough of the town onsens.

10/10

Exceptional

24 Dec 2025

DAVID

A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service.

Leisure Family

10/10

Exceptional

15 Dec 2025

Rajiv

Onishiya Suishoen provided a truly wonderful, next-level Japanese experience for our family trip. Both the dinner and breakfast were delicious. The onsen was the absolute highlight—my mother called it her best onsen experience ever! The staff's customer service was warm, hospitable, and made celebrating her birthday a delight. Highly recommend!

Leisure Family

10/10

Exceptional

09 Dec 2025

Osvaldo

The staff was amazing. Very relaxing stay. Best sleep I've had on the Japan trip!

Partner

10/10

Exceptional

30 Oct 2025

Paul pyeung

Short walk to shops. Not too big or not too small size onsen.

Partner

10/10

Exceptional

28 Oct 2025

Louise

Staff was very accommodating and the dinner/breakfast was amazing (:

10/10

Exceptional

20 Oct 2025

Michael

Excellent staff. Very nice room. Onsen is very good.

Leisure

10/10

Exceptional

19 Oct 2025

Alexander

We had an amazing stay in the beautiful small town of Kinosakionsen. Free pass to all onsen in town, and free shuttle in the evenings to town (about a 10 minute walk).
A variety of small restaurants are in town too, as well as cafes and plenty of gift shops.
The room was very cute and cozy!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Scott

Staying in the Tatami traditional room was a great experience. Kuk, at the front desk, was extremely helpful! A very relaxed atmosphere made for a wonderful stay

Leisure Partner

10/10

Exceptional

18 Oct 2025

Marie

Unbelievable. The best hotel I have ever been to.

Partner

10/10

Exceptional

18 Oct 2025

Scott

Our room, and the rest of the property is much nicer than I was expecting.

10/10

Exceptional

12 Oct 2025

Samantha

The food was so good and the staff and ryokan were very traditional. My obly complaint was the futon was uncomfortable

Leisure Partner

10/10

Exceptional

06 Oct 2025

Ellen

Amazing service and amenities. It was an incredibly relaxing 2-night stay after a lot of city walking!

Highly recommend the dinner.

Partner

10/10

Exceptional

04 Oct 2025

Jordan

It was a very relaxing stay! The staff were friendly and the rooms were nice!

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Hilary

Perfect Onsen break.

10/10

Exceptional

23 Sep 2025

Michael

I cannot say enough about how beautiful this place was. The staff take excellent care of you. The Onsen on the premises was beautiful. The meals delicious and beautifully presented. Memorable.

Leisure Family

10/10

Exceptional

18 Sep 2025

Evan

Spacious room with great staff that are super helpful

Leisure Partner

10/10

Exceptional

20 Aug 2025

Tiffany

The entire experience was wonderful and beyond expectation. From the welcoming staff upon arrival, excellent service throughout our stay, to the meals, amenities, facilities and assistance provided, we had the most amazing two-day trip while staying at this ryokan!

Leisure Family

10/10

Exceptional

09 Aug 2025

alex

The Ryokan was lovely. Food was tasty. Amazing bath on site

Leisure Partner

10/10

Exceptional

07 Aug 2025

Tony

Staff were attentive and helpful. The ryokan does not reply to messages written in English. so I wasn't able to plan my itinerary as I did not when dinner and breakfast were. I had to catch an early morning train to Himeji. The hotel provided a ride to the train station and a onigiri Bento breakfast for the train ride since I would miss their breakfast.

Leisure Self

10/10

Exceptional

24 Jul 2025

Al

Great place to stay

Leisure Family

10/10

Exceptional

23 Jul 2025

Joel

Great staff, service, amenities.

Self

10/10

Exceptional

19 Jul 2025

Daren

breadfast and dinner are good

Leisure Family

10/10

Exceptional

16 Jul 2025

Joshua

A dream come true

This was my first experience in a Ryokan. The staff here made everything so enjoyable and welcoming. The on-site Onsen was great. The food and restaurant staff were also great an welcoming. I couldn't have asked for a better more relaxing experience. I will never forget this and hope to visit them again.

10/10

Exceptional

10 Jul 2025

david

We absolutely loved this Onsen. Everyone was very friendly and genuinely kind and considerate. The town and the bathhouses are charming. The breakfast and dinner were a feast for your eyes and your stomach.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Katherine

I had the best experience staying at the Ryokan in Onishiya Suishoen. The property and surroundings is peaceful and so serene.
The amenities provided are very thoughtful and the service was great!
The private onsen in the property was such a delight and you have a choice to utilise the public onsens around with the free ticket that is included in my stay.
Will definitely be back again next time I am in Japan!

Leisure Self

10/10

Exceptional

26 Jun 2025

Jason

G

10/10

Exceptional

06 Jun 2025

Lesley

Local bus shuttle available to connect with the Ryoken , very warm attentive welcoming from the staff on arrival and during our stay !

Lovely traditional room and dinner / breakfast.

No over crowding in the onsen , all amenities available for a comfortable stay.

Partner

10/10

Exceptional

04 Jun 2025

Bernadette

The staff are very helpful, very clean and specious. The food is excellent! Hot bath is small but beautiful.

Leisure

10/10

Exceptional

28 May 2025

Verified traveler

This was a must-do experience. The staff was super friendly. We hadn't booked a meal with our stay, so the staff called the local restaurant to find if they can accommodate our dietary needs (vegan). They made us a reservation and even sent us with a handwritten note in Japanese. The shuttle is very convenient to visit all the Onsens in the town. In hindsight, for a full experience, we should have booked a meal with our stay and called the hotel in advance to request vegan options.

Partner

10/10

Exceptional

23 May 2025

THI DIEM THUY

Beautiful ryokan with great customer service! Highly recommend!

Leisure Friends

10/10

Exceptional

22 May 2025

David Edward

Beautiful

A huge clean beautiful room with lots of extras. The biggest room of our entire trip. We opted for traditional room and it was fantastic.

Great onsen and pass to all onsens in the town.

Great service, help with luggage and free transport (everything is walkable).

Partner

10/10

Exceptional

10 May 2025

Tiara

One of the nicest places I’ve ever stayed, I regret not booking more than one night! It’s a bit expensive but definitely worth it if you wanna treat yourself to something nice on vacation.

Leisure Partner

10/10

Exceptional

08 May 2025

Beatrice

Staff were extremely helpful and friendly. Really appreciated their hospitality and felt welcomed at all times. They made our stay relaxing and wished we stayed a little longer.

Leisure Partner

10/10

Exceptional

08 May 2025

Junru

Incredible service and attention to detail.

Leisure Friends

10/10

Exceptional

03 May 2025

Jose

Nice, but location is lacking.

Nice ryokan with friendly staff. Food was excellent and fresh. The public bath was kind of lackluster but clean, being next to a major road was kind of annoying, cant really relax as you can hear heavy traffic.

Self

10/10

Exceptional

30 Apr 2025

Christine

The staff are amazing. We had help planning our trains and made sure we were at the station early in the morning. They went out of their way to help and it was so very much appreciated. We could easily walk into town. Kinosaki is gorgeous. Highly recommend to anyone looking for an escape from the cities.

Leisure Partner

10/10

Exceptional

18 Apr 2025

Katie

Beautiful property, lovely and helpful staff. The dinner and breakfast were amazing!

10/10

Exceptional

04 Apr 2025

Martin

Where to start, this Ryokan was spectacular. The hotel is beautiful in its traditional style with extremely friendly staff who couldn't have done more. The hotel is a nice ten minute walk from the main area but offer free transfers from the hotel to the onsens. We never used it because the walk was so pleasant. The onsen they provide is lovely with an indoor and outdoor area, the traditional set meals they have was equally brilliant. We will absolutely come back here in the future!

10/10

Exceptional

17 Mar 2025

Lisa

We were very grateful for patient & polite staff, helping us to make the most of our experience in the Kinosaki area.
Our meals in the private dining room were delightful, with staff being very helpful to accommodate our personal needs.
Overall, a wonderful experience.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Sheila

Everything about this property was amazing!! The staff was so kind and helpful, especially Chiba in the dining room. Please do get the half board option! The food I was served was incredible and worth almost as much as I paid for the hotel room. The onsen at the hotel is better than most of the public ones in town. The free massage chairs and foot vibration machines were awesome. Highly recommended!

Leisure Self

6/10

Pleasant

28 Feb 2025

Eldad

A nice traditional style Rayukan. Yet a bit dated facility. Bathrooms are not very comfortable and nice .

Leisure Family

10/10

Exceptional

26 Feb 2025

francis

Wonderful experience staying at this ryokan, and definitely the highlight of our trip to Japan. From the moment they greeted us at check-in to the farewell at checkout, they took such good care of my family and me. Room was amazing, stay was comfortable, Kaiseki breakfasts and dinners were such a treat, and the shuttle system to the 6 onsen around town was very convenient. Also, several of the staff spoke English, which helped a ton.

Leisure Family

6/10

Pleasant

29 Dec 2024

N

The hotel feels tired and the service is very over bearing The onsen is ok but much better onsen are in kinosaki town.

Food was traditional Japanese fair.

Friends_and_family Family

10/10

Exceptional

03 Dec 2024

Houston

The staff were amazing. So friendly and helpful.

The onsen at the hotel was possibly the best of the big onsens in Kinosaki. They provided great amenities and the outdoor space was beautiful with a terrific cold plunge.

The room was beautiful and clean.

Leisure Partner

4/10

Poor

14 Nov 2024

Saul

Lacked the personal touch we are used to from Ryokans. Reception staff who showed us the facilities barked orders at us. The futon bed was very uncomfortable and the bathroom needed updating. They only provided one old small towel each to use both in room and take around the onsens. The evening meal and breakfast was to a good standard but again missed the personal touches.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Connie

The hotel is a bit far from the onsen center, about 10-15 walk from the Kinosaki train station. However, the staff are very courteous and service is excellent. The hotel is nice,clean and quiet.

Leisure Family

10/10

Exceptional

01 Nov 2024

Peter

The service and especially the food was of the highest class. The ryokan’s public pools are small but you are given a pass which gives you free access to public bathhouses in the town. The location is a bit away from the town centre but a free shuttle bus is provided.

10/10

Exceptional

31 Oct 2024

Ryan

Booked to experience a traditonal room that had a kotastu and tatami mats with half board kaiseki dinner and traditional breakfast. The ryokan shows its age but is also part of the charm. The outdoor onsen perfect to soak away the busy-ness of the city as a one night getaway as part of a trip. With a smaller quiet resort and private room dinning you feel spoiled. The staff friendly and accomodating. There was free beer and water in the room fridge, free coffee in the lobby and free treats and ice pops in the lounge. The dinner was wonderful adjusted locally for the season. We were sad that we had missed the crab season being early by a week. Recommend using luggage services to send ahead to the next hotel before going or leave luggage at Kyoto station to travel light. You can wear Yukatas throughout the onsen town as you explore.

Leisure Family

10/10

Exceptional

26 Oct 2024

Mary

An Amazing Ryokan

This is a a very beautiful ryokan. It is located about 10 minutes walk to downtown Kinnosaki. The meals were amazing and the whole property is so beautiful and calming. You can get unlimited drink's and snacks. They provide excellent service. On the last day, they helped us transfer our luggage to the Tourist Information place so we can still wander around the town before we catch our train.

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

Meagan

Amazing ryokan experience

It was our first experience staying in a ryokan and it was amazing. It’s worth every cent you pay.

Partner

10/10

Exceptional

24 Oct 2024

Shin

The ryokan was beautiful. From the zen garden to the outdoor bath. I think the bath on the property was even better than some of the public baths around. Food was delicious for dinner and breakfast. The location was a bit farther from the main street but the hotel staff drove us to any of the onsens and picked uss up. Overall the staff was amazing and friendly. Definitely would stay here again on our next visit!

Leisure Family_with_children

8/10

Excellent

14 Oct 2024

brice

Bit out of way. Staff kind and helpful. Currently area outside had construction making navigation harder.

Amenities were great.

Leisure Friends

10/10

Exceptional

12 Oct 2024

Daniel

Magical

What an amazing place. The staff, the service, the onsen all made for magical experience. The kaiseki dinner is an experience not to be missed. Highly recommend. They are slightly outside town but the walk is nice, and shuttle service was running most of the time.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2024

Chi

We stayed for one night with a 4 year old. The reception staff was very attentive when we arrived earlier to check in our luggage first. They carried our luggage to our room when it was ready.

We had the beautiful and delicious Kaiseki dinner and breakfast as a celebration for our wedding anniversary. We really appreciated the dining staff lady helping us with the crab meat.

We also tried their onsite onsen which was very convenient before we checked out (sauna open in evening). The massage chairs and free ice cream in the lounge area were greatly appreciated, too. Free beer and water in our fridge was a bonus.

We received our yukatas and onsen pass and were able to try 2 onsens in Kinosaki town. They had free shuttle car service between 4-10pm for easy pick-up and drop-off. We loved the centre garden with the koi and noh theatre stage. We felt well taken care off and would stay at this ryokan again!

Leisure Family_with_children

8/10

Excellent

06 Oct 2024

Julianne

We liked staying in a traditional ryokan, however, sleeping on the mats on the floor can be a little uncomfortable, even though we wanted the experience. The staff was amazing. The baths were very nice and even had a cold plunge. The location was about a 10 min walk from the main town area, but if you are not up for walking, they offer a shuttle and free bike rental. Wonderful spot. Would definitely stay here again.

10/10

Exceptional

04 Oct 2024

Hanna

What an amazing stay! We stayed only one night at this Onsen but it was a great experience. We had a shuttle pick us up and drop us off at the train station, or bring us into town. The staff was super friendly and accommodating. There was one staff member who spoke English which made it helpful to get direction on how to stay at a traditional Onsen (it was our first time). The spa on the property was also very nice. Breakfast was great and served in private stalls in the morning.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2024

Jeffery

By far the highest quality service I have ever experienced! The entire team here was so warm and helpful. They thought of everything and was always several steps ahead. From food to transportation, I didn't have to worry about a thing, and it only made my experience in this onsen town all the more relaxing and unforgettable! Also, the chefs are amazing. The food was delicious, and the portions were fantastically generous. Come check this place out!

Leisure

10/10

Exceptional

26 Sep 2024

Mike

Received an excellent service from Morimoto San.
Thanks

Friends_and_family Family

8/10

Excellent

25 Sep 2024

Vicky

The stay should be 5 stars if it was not because of the staff at the dining room there. She was always in a rush for no reason, did not show any interests in explaining the food for you and the worse part was when you asked her questions, she would turn her back and walked away from you while answering your questions— no interest in any interaction or conversation with the customers at all. The other staff, on the other hand, were really nice and helpful.

Leisure Family

10/10

Exceptional

18 Sep 2024

Kar Bo

The place was great. The room was massive and was a good size for a family of 4. Although the hotel itself is more out of the way compared to a few others that are right near the other 7 onsens it makes up for it with the great service, free shuttle and their own lovely onsen.

Although we got there earlier than our check in time and before they provided the shuttle into the main part they still offered us a lift to the ropeway which was helpful on a hot day.

Their own onsen also had an outdoor bath and a cold one as well which was great.

They had people that could speak mandarin and Cantonese which was useful for my parents. Everyone always had a smile on their face.
I would definitely recommend this hotel and would stay here again.

Leisure Family

10/10

Exceptional

20 Aug 2024

Atsushi

This is what we expected for the onsen report hotel. Clean and nice, Great service, Shuttle bus to get to the Kinosaki onsen street. I can say it’s perfect to enjoy the traditional onsen place.

Leisure Family

10/10

Exceptional

26 Jul 2024

Ashley

Everything was excellent! The town was very cute and clean. All staff and people in the town were very welcoming and friendly. The womens bath wasn’t busy and we had it to ourselves! Meals were excellent, we were all very full afterwards. PS, sorry for underwear man!

Leisure Family

10/10

Exceptional

25 Jul 2024

Hania

This hotel and the staff is amazing. So helpful, clean, accommodating, and polite. I can definitely see why it was sold out for most nights. Rooms are very clean w/ private full bath. The location is very convenient. When looking at the map it may seem like it’s off to the side, but literally everything is within a 10 minute walk even the beach is close. It’s safe and family oriented.

The hotel is nicely updated including a nice large Koi pond in the center and the public baths are nice.

Lastly, reserve the breakfast it’s an experience and you actually feel full after eating.. I extended from one night to two.. Definitely recommend. Enjoy

Leisure Family_with_children

4/10

Poor

18 Jul 2024

Wai Chin

Not recommended as not worth the price and racism

Pickup service at train station. Early check in and service is excellent. However the breakfast set is mostly pickled vegetables which is not worth the price. When I asked for coffee while in the dining room, I was asked to go to the coffee machine. After breakfast, I went to pick up a coffee at lobby. However I saw the same service staff was at the coffee machine to take coffee. Is this because I can drink tea, I have to go to take coffee myself and coffee is only served to westerners by service staff ???

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Christine

The staff were very kind and caring. They were quick to help us when issues arise.

Leisure Friends

10/10

Exceptional

25 Jun 2024

Vijit

Great facility and services. Shuttle to downtown is available on call.

Leisure Family

10/10

Exceptional

19 Jun 2024

Patricia

My family and I had an excellent time! The food, the staff , and location were wonderful! ! I highly recommend this place!

Leisure Family

10/10

Exceptional

14 May 2024

alan

The staffs are very friendly. The Kaiseki meal is amazing.

10/10

Exceptional

14 May 2024

Cindy

Had a wonderful experience at this Ryokan. Kaiseki dinner and breakfast was amazing! Staff was excellent!

Leisure Partner

10/10

Exceptional

09 May 2024

Jerry

Beautiful Onsen, wish we had time to stay longer!

Leisure Friends

8/10

Excellent

02 May 2024

Holly

Our stay provided us with a very authentic traditional experience, from the bedding to the food. The staff were very kind to alter our evening and morning meal to accommodate a no fish diet. At this time the contact with the staff is rushed due a need to keep staff safe from respiratory infections. They were all very kind and the shuttle is much appreciated.

Leisure Partner

10/10

Exceptional

01 May 2024

gretchen

Very nice Ryokan in Kinosaki. We opted for the "Kaiseki" food option which was part of the room rate. What we got for 4 meals (2 dinners/2 breakfasts) was unbelievable!!! Delicious and fresh.
Onsen was great, hardly anyone in it during our stay.
Staff was very attentive and ofcourse polite. Top notcn

Leisure Family_with_children

10/10

Exceptional

30 Apr 2024

Jae

It is very well managed and the staff are very friendly. If I visit Kinosaki again, I would really like to stay again!

Leisure Partner

10/10

Exceptional

27 Apr 2024

Brynelle

I would highly recommend this stay in Kinosaki. I was an American female solo traveler and felt very safe and the staff was always so willing to be accommodating and helpful. I had an early flight on my way out and they started the transfer service early for me. Make sure give them a call ahead of time and they’re happy to pick you up from the station so you don’t have to walk with bags through a small construction area. I would love to come back!

Leisure Self

10/10

Exceptional

26 Apr 2024

Ming Jimmy

The staff namely Joe is very kind & helpful

Leisure Friends

10/10

Exceptional

23 Apr 2024

SIEW CHIN

Staff were smiles all the time. Food was great - both dinner and breakfast. Onsen was fine as it was not as crowded and noisy as in the other free Onsen places. Shuttle bus was ready to drive us to and from the town centre (at specific period in a day).
Highly recommended.

Leisure Friends

10/10

Exceptional

17 Apr 2024

Jansine

I wish I knew you had free access to all the other onsens in the area, I would’ve gotten to the hotel earlier. Dinner and breakfast was AMAZING and the Onsen was everything I needed!

Leisure Partner

10/10

Exceptional

15 Apr 2024

Chelsea

Beautiful

Leisure Partner

10/10

Exceptional

23 Mar 2024

karen

Food is delicious and they give you a lot. We are hard to finish our dinner.

Leisure Friends

10/10

Exceptional

18 Mar 2024

Priscilla

Excellent service,good foods

Leisure

10/10

Exceptional

13 Mar 2024

Mallory

The property was away from most of the other area but that is one of the things I liked about it. It was very quiet and peaceful. Most of the time I had the outdoor bath to myself which was relaxing. The staff were very friendly and always willing to help. One male employee helped me open a creamer for my coffee as I had just gotten my nails done and tried not to ruin them. It was a 8 to 10 min walk to restaurants or they have a shuttle and can make reservations for you. I will be back!

Leisure Partner

10/10

Exceptional

26 Feb 2024

Jayvee

A wonderful place to stay while visiting a charming onsen town. Hospitality of the staff is superb, and shuttle service provides easy access to the public baths in town. My room was very clean and comfortable but I did not like the pillow I had with my futon.

Dining experience was also terrific. I had a snow crab dinner and it was very excellent.

Overall, I loved staying here so much that I would want to visit Kinosakionsen again in the future primarily to stay in Suishoen again.

Leisure Self

10/10

Exceptional

16 Feb 2024

Isabella

We absolutely loved our stay here. The staff are so lovely, warm and welcoming! The rooms were beautiful and big with very comfortable futons. Loved the onsen too!

Leisure Partner

10/10

Exceptional

15 Jan 2024

Jenie

Love the outdoor onsen and the garden view from my room. Dinner was memorable, especially the kinosaki snow crab. Our server was a bubbly girl who gave us descriptive explanations of the food we were eating. Pity we didn’t get her name.

Leisure Partner

10/10

Exceptional

02 Dec 2023

Sylvia

Wonderful stay! Very pretty property, roughly 10 min walk from center of town. Management was very friendly, had plenty of amenities, and gave us a room with a nice view of the garden. Dinner and breakfast was fantastic, although a bit more than we could comfortably eat. Wish we could have stayed more than one night!

Leisure Partner

10/10

Exceptional

17 Oct 2023

lawrence

Maybe have more signs in English and breakfast with jam and coffee available.
Nice if can provide more selection on locally sourced fish fillets for kaizeki dinners

10/10

Exceptional

12 Oct 2023

Verified traveler

Kinosaki Onsen was lovely and ryoka was perfect

It was beautiful, peaceful, and comfortable. The Onsen at the hotel was my favorite and even had outdoor bath. The staff were so welcoming and attentive. I was able to have an in-room massage which was a highlight. The tatami mats and traditional futon were very comfortable. The breakfast was luxurious and worth the price. I appreciated the shuttle that picked me up from town.

Self

10/10

Exceptional

27 Sep 2023

Ann Marie

Lovely riyokan- staff were very attentive, sweet, and gracious. The kaiseki dining was exquisite and a wonderful experience. The service was excellent, even when my suitcase fell apart and I needed assistance.

Leisure Partner

10/10

Exceptional

16 Sep 2023

Tessa

Attendant was extremely helpful upon arrival even with language barrier. Yukata were brought up after arrival , so they were chosen to size (not assumed one size fits all). The room was spacious, beautiful and fully furnished. Our futons were laid out while we were strolling through the bath houses, and upon check out we were given a complimentary ride to the Kinosaki onsen ropeway. All around amazing experience. The only regret is that we didn't stay longer to enjoy all the onsite amenities. Would recommend to anyone wanting a lovely experience in Kinosaki.

Leisure Family

6/10

Pleasant

22 Aug 2023

Sabina

Bautiful property. Very difficult to conversate with the staff, only speak very limited English. Difficult to get to, we arrived in the evining and did not receive trasportation information in a timely matter. Only limited time to spend at the onsen, and had to walk back to the hotel since we could not call the hotel bus. Huge construction on the road, so it was dangerous to walk back to the hotel in the dark. Onsen is very over rated. Personally I think there may be better option for non-Japanese travelers.

Leisure Family

10/10

Exceptional

30 May 2023

JESSICA

5/5 stars. Staff went above and beyond expectations. It was raining so hard the day we checked out and they offered us a ride to the train station. The front desk also helped us cancel our kimono reservation in Kyoto which was very helpful. Food was amazing. The room we stayed in was clean, spacious and beautiful. The facility is very beautiful. The hospitality of this hotel was too notch. We will definitely stay again

Leisure Partner