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SureStay Hotel by Best Western Morganton

Hickory - NC · United States

1100 Burkemont AvenueView location

7.4/10Very good234 Reviews
Cleanliness7.0/107.0
Service8.0/108.0
Comfort7.4/107.4
Condition7.0/107.0
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SureStay Hotel by Best Western Morganton

Enjoy a comfortable stay at the Best Western Morganton Historic Downtown in Morganton, North Carolina, nestled in the foothills of the Blue Ridge Mountains.

Our hotel is within walking distance of downtown businesses and a short drive from Broughton Hospital, UNC Blue Ridge Hospital, Lake James, Catawba Meadows Park, and Silver Fork Vineyard and Winery. Relax in your room with amenities including a mini-fridge and a 40-inch HDTV.

Whether business or leisure brings you to Morganton, trust Best Western to deliver excellent service and quality amenities. We offer 43 guest rooms equipped with refrigerators, microwaves, and premium bedding. Enjoy complimentary Wi-Fi and cable programming. Private bathrooms feature jetted bathtubs and complimentary toiletries.

Hotel amenities include a fitness center, complimentary Wi-Fi, a fireplace in the lobby, and a vending machine. Start your day with our complimentary breakfast featuring cereal, yogurt, bread, fruit, juice, and coffee/tea. For added convenience, we offer a business center, express check-in and check-out, and free self-parking.

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A deposit is required at check-in. Please contact the front desk for further details.

A stay at SureStay Hotel by Best Western Morganton places you in the heart of Morganton, within a 5-minute drive of Western Piedmont Community College and Rock Pile Farm And Stump Farm Forestry Center.

This hotel is 15.9 mi (25.5 km) from Pisgah National Forest and 1 mi (1.6 km) from North Carolina School for the Deaf. Make yourself at home in one of the 43 guestrooms featuring refrigerators and microwaves.

Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available Professional property host/manager Masks are compulsory at the property for guests without full COVID-19 vaccination Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 12 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Masks are required in public areas for unvaccinated guests.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Masks are required at the property for guests without COVID-19 vaccination
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 25 per pet (varies based on length of stay) plus USD 100 one-time cleaning fee
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Western Piedmont Community College 1.1 km / 0.7 mi
North Carolina School for the Deaf 1.7 km / 1.1 mi
Morganton Heights 2.2 km / 1.4 mi
Tannery Square 2.4 km / 1.5 mi
Drexel Heritage Park 2.5 km / 1.6 mi
Shuey Park 2.6 km / 1.6 mi
Bouncin' Kids 3 km / 1.8 mi
Morganton Public Library 3.1 km / 1.9 mi
History Museum of Burke County 3.3 km / 2 mi
COMMA Performing Arts Center 3.3 km / 2.1 mi
Collett Street Park 3.4 km / 2.1 mi
Martha's Park 3.4 km / 2.1 mi
Collett Street Recreation Center 3.4 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • Number of floors (main building): 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 14 more facilities & services
  • Late Check-outExtra charge
  • Wi-fi
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Lift accessExtra charge
  • Newspapers
  • Meeting room
  • PhotocopierExtra charge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • SkiingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 24 m²SUI.NM-10
    SUITE NON SMOKINGPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    SUITE NON SMOKING

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-10

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 28 m²ROO.H6
    Room AccessiblePhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Satellite TV
    • Wheelchair-accessible
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    Room Accessible

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Wi-fi
    • Satellite TV
    • Wheelchair-accessible
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO DOUBLE BEDSRoom • TWO DOUBLE BEDS • 1 Bedroom • 19 m²ROO.2D
    Room TWO DOUBLE BEDSPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • TV
    • Wi-fi
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    Room TWO DOUBLE BEDS

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2D

    Room amenities

    • TV
    • Wi-fi
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 28 m²ROO.KG-1
    Room KING SIZE BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Satellite TV
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    Room KING SIZE BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-1

    Room amenities

    • Wi-fi
    • Satellite TV
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 4SUITE • CAPACITY 4 • 43 m²SUI.C4
    SUITE CAPACITY 4Photo unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Satellite TV
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    SUITE CAPACITY 4

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C4

    Room amenities

    • Wi-fi
    • Satellite TV
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    SureStay Hotel by Best Western Morganton

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SureStay Hotel by Best Western Morganton

7.4
Very good
234 Reviews
Cleanliness
7.0 /10
Service
8.0 /10
Comfort
7.4 /10
Condition
7.0 /10
Amenities
7.0 /10
75 reviews shown
8/10
Excellent
01 Aug 2026
Lois
Disappointed that continental breakfast did not include eggs. We ended up going off property.
4/10
Poor
16 Jul 2026
Pang
It was smelly. Older hotel. If you like clean and luxury, not for you. I guess for thd price, you get what you get.
Friends_and_family Family
8/10
Excellent
12 Jul 2026
Bill
Greeted pleasantly and efficiently by staff.
Room was clean and with ample space for 1 overnight stay.
Hotel grounds clean and upkept.
Breakfast was mediocre.
Checkout was efficient.
Great price for night.
Partner
6/10
Pleasant
04 Jul 2026
Heather
The towels in the bathroom had stains and it was not very clean.
Friends_and_family Family
4/10
Poor
29 Jun 2026
Michael
I have mixed thoughts on the review.
Overall, the room was clean and quiet. The front desk staff were pleasant, polite and helpful. Parking was ample

However:
There is a very heavy odor of cleaner when you first walk in the lobby area from outside.

Day 1 - the bathroom door knob was falling off - the screws holding it in were loose, Bathroom exhaust fan did not work causing the room to steam up and there are brown spots on the ceiling.

Day 2 - One of the bath towels had brown stains on it and is threadbare in a large section of it. The Privacy door sign hole is too big and it falls off easily - taped it onto the door. Breakfast - Small spoon full of gravy, no biscuits, 1 sausage patty, no eggs (for the entire stay)

Day 3 - No hot items trays put out for breakfast

Day 4 - I put the sign up for housekeeping - Towels were replaced, Trash emptied, ice bucket not maintained, cups not replenished, no TP in the room, bed not made.

Day 5 - Privacy sign posted yet housekeeping entered the room and made the bed, failed to empty the trash and failed to replenish cups in the room.

I must give this a 2 star review indication below average since these basic housekeeping activities were not met. Othgerwise it was a quiet pleasent stay
10/10
Exceptional
14 Jun 2026
Arlene
They got new management and made huge improvements for the good. Very satisfied
Family
6/10
Pleasant
13 Jun 2026
Brady
The hotel smelled really bad as soon as you walked in. The sheets and towels had stains. The staff was there at least but hid in the back office. Overall the hotel was janky and the pictures online make it look better than it was. For one night it’s tolerable
Friends_and_family Friends
10/10
Exceptional
05 Jun 2026
Jason
Very nice place to stay
Self
10/10
Exceptional
14 May 2026
Andrew
Room was clean and hotel was right off 40
Friends_and_family Friends
10/10
Exceptional
04 May 2026
Jessica
The staff were extremely helpful and friendly. The breakfast was good. The room was what we needed.
Family_with_children
10/10
Exceptional
25 Apr 2026
Mauricio
Very Clean
Self
4/10
Poor
16 Apr 2026
Carol
The room was clean. I had to wait when I needed to check in because nobody was at the front desk and then the lady couldn’t find my reservation and had somebody else come out and he found it breakfast. Nasty need a bigger area and a better variety of food. Air conditioner was fine.
Friends_and_family Family
10/10
Exceptional
12 Apr 2026
Ricky
Clean room but did have part of the ceiling falling a slight bit in the corner.
Partner
4/10
Poor
08 Apr 2026
Eva
The room was dirty. The bathtub had at least 10 hairs in it. The floor was dirty and felt like it hadn’t been cleaned. The room was noisy since you are right next to the interstate.
Partner
2/10
Poor
02 Apr 2026
Ayesha
Toilet was dirty. Sink was dirty. Bath tub could use a cleaning. Bed sheets didn’t feel very clean. Beds were not made properly, felt unmade almost.
Friends_and_family Family
10/10
Exceptional
29 Mar 2026
gretchen
Nice place to stay when in the area
Friends_and_family Family
10/10
Exceptional
23 Feb 2026
Katheryn
Clean and friendly
Friends_and_family Family
6/10
Pleasant
10 Jan 2026
Ashleigh M
Door didnt want to open or close well. Shower was very complicated to figure out. Breakfast didnt really have options. A/c in the room worked when it felt like it. Beds were in 2 different rooms but only one tv.
Business
6/10
Pleasant
25 Dec 2025
Jason
Ok
Leisure
10/10
Exceptional
05 Dec 2025
Justin
The room was fresh and clean and best stay i have had in awhile
Business
8/10
Excellent
28 Nov 2025
Carole
The room was clean and service was excellent
Leisure Family
2/10
Poor
25 Oct 2025
Terry
Needs updating , not clean, room did not have enough towels or supply’s
We will not go back
Leisure Friends
6/10
Pleasant
24 Oct 2025
Kathy
Room clean, staff was very nice, breakfast wasn’t that great and the breakfast area was very small. Air conditioning was not very good.
Partner
10/10
Exceptional
20 Oct 2025
Kaneshia
Very old building very nice staff in the towels wasn’t clean had spots on them.
Business Self
2/10
Poor
17 Oct 2025
Robin
The lady at the front desk when we arrived at approximately 9:00 p.m ( don't know her name that's why I'm having to say what time is she was there) was absolutely one of the most unprofessional people I have ever dealt with at a hotel in my life. She was fine when we checked in, but after that, she was awful. Our door would not lock in our room, even after slamming our door. Therefore, we felt very unsafe. We were afraid to leave anything in the room because of that. Refused to give our money back so we could leave and go somewhere else. Said manager would talk to us the next morning. Manager never reached out to us or anything. We had a hole in the wall. The TV was missing out of the second bedroom (website said there would be one) Was also told by Expedia there was suppose to be one when I inquired about that, she said she had no idea what was supposed to be in that room. Just on and on and on. I can't let you know about the breakfast because we were afraid to eat the breakfast after what we had encountered. I have worked in the hotel industry for over 11 years and have stayed at multiple hotels. And I can say, by far, this is the worst I have ever experienced in my life and I have experienced some pretty shady places.
Leisure Family_with_children
10/10
Exceptional
30 Sep 2025
Khailah
This Hotel Was Beautiful I Really Enjoyed The Hot Tub In The Room !! The Room Was Big & Very Clean !!
Leisure Self
8/10
Excellent
12 Sep 2025
LaToya

South mtn getaway

Checking was a little awkward because they attempted to charge my card several times prior to my arrival. The front desk and housekeeping were annoying because they accused us of smoking. We allowed the manager to enter the room and he apologized repeatedly for misunderstanding.
Partner
10/10
Exceptional
01 Sep 2025
Sharon
Overall , I liked the renovations .Much nicer than last year.
Partner
10/10
Exceptional
24 Aug 2025
kareem
My stay was amazing, and the price was really good. Wish there was a hot tub or swimming pool. Overall experience was good.
Partner
6/10
Pleasant
21 Aug 2025
Timothy

Eh

Eh
Friends_and_family Family
6/10
Pleasant
13 Aug 2025
Coleen
This hotel was an interesting juxtaposition between old and new. It clearly needs updating. State of the art TV and comfortable bed. At one time there must have been a chair in the corner and now a gaping hole. Great coffee yet the breakfast was inedible. Poor offerings and clearly the workers staying at the hotel ate it all very early. We only drank coffee due to lack of hot food. Accommodating front desk staff. Antiquated shower head and tub was losing finish. Dripping faucet in shower. Would not choose this hotel again.
Partner
6/10
Pleasant
05 Aug 2025
Carolyn
Staff was okay but TV remote had to be worked on, coffee pot in room was missing parrs and could not be used.
Leisure
8/10
Excellent
04 Aug 2025
Ana
Good costumer service, nice place but they have a lack of cleanliness
Friends_and_family Family
2/10
Poor
04 Aug 2025
Raven
Unfortunately, our stay was less than satisfactory. The room was dirty and smelled like smoke. The breakfast options were very poor. When we stayed here the last time it wasn’t that bad but now it has a lot of issues. The hotel most definitely needs work done, painting and a deep cleaning.
Leisure Family_with_children
6/10
Pleasant
12 Jul 2025
Anjanette
Hotel was fine. But would definitely recommend the hotel finding a new location away from a trailer park. Our view was directly into someone’s backyard.
Business_and_leisure Family
10/10
Exceptional
23 Jun 2025
angeline
The property was very clean. the room was clean and nice
Business_and_leisure Self
6/10
Pleasant
20 Jun 2025
Pramod
good clean basic hotel . very small breakfast spread
Business
4/10
Poor
22 May 2025
Verified traveler
The room smelled like smoke, strongly. Floors were dirty. Bathroom dirty.
Self
8/10
Excellent
20 May 2025
Merva
Staff was great
Leisure Partner
4/10
Poor
28 Apr 2025
Valerie
The entrance off road was difficult. Breakfast had a very long line, ran out of coffee. Toilet/sink back up at 3AM, came up thru sink leaving gross stuff. The gurgles continued rest of stay. Topd front desk, and I got a \"sorry\". Traffic was also loud
Leisure Partner
2/10
Poor
21 Apr 2025
Lauren
There was undisclosed construction, the air conditioning did not work, and there was mold in the shower
6/10
Pleasant
20 Apr 2025
Emmie
The staff was nice. The room was okay. But it was very noisy. Thin walls and loud kids and TVS . The bed was so hard that it hurt to sleep on it. The pillows were so small and thin it was impossible to get comfortable. On a card in the room it describes the breakfast as having all these wonderful things to eat. I went to get my food and there were some white bread a couple muffins cold cereal but no milk. The fridge was empty. I asked for some fresh fruit and he said sorry it’s all gone and we forgot to buy some. There were apples with brown spots on them and bad spots. I ask where the gravy and biscuits were and he said that they had never offered that. But the card in my room said they did as well as a huge selection of pastries and fresh fruit. Worst breakfast I ever saw. We left and went to Cracker Barrel. Oh, they are remodeling. Boxes everywhere. Definitely need some help
Leisure Family
2/10
Poor
02 Apr 2025
Verified traveler

Terrible

This hotel was completely disappointing. It was unclean and the service was poor. There was even a place in the bathroom that looked like urine which had not been cleaned from the previous stay. The breakfast bar was supposed to open at 6am. As at 7am, it was not open.We will never stay there again.
Friends_and_family Family
10/10
Exceptional
25 Mar 2025
Billy
Totally great price and staff was very friendly
Leisure Family
10/10
Exceptional
17 Mar 2025
shavonne
I loved staying there and me and my husband will definitely stay there again
Leisure Partner
8/10
Excellent
25 Feb 2025
Erica
Over all was fair! Staff very nice and friendly! It’s the drug addicts I didn’t like!!!
Leisure
4/10
Poor
14 Feb 2025
Tony
Tv didn't work, people above us were loud
4/10
Poor
16 Oct 2024
Verified traveler

Nice Staff ... and bedbugs

The staff was very kind and apologetic when I found a bedbug in my bed the last night. No discount was offered but I was moved down the hall to another room. They were throwing away mattresses during my stay, so I assume there was a recent infestation and they were dealing with it. Perhaps I was just there for the tail end of it. Nonetheless, some kind of discount would have been nice.
Business
10/10
Exceptional
15 Oct 2024
Chrystal
Friendly and helpful staff. Room was clean and comfortable
2/10
Poor
09 Oct 2024
Leticia
I pulled up and they had no power. I didn't check in and still got charged
2/10
Poor
04 Oct 2024
Anthony
Hotel closed due to hurricane and no one made contact to advise of this
Leisure
6/10
Pleasant
02 Oct 2024
David
Cleanliness was just OK. No coffee available at breakfast due to the coffee maker being out of service.
Leisure Partner
2/10
Poor
29 Sep 2024
JAMES
They did NOT have any power OR water when I got there. They had certainly not let people know that fact. I did not stay after driving for 3 hours. I finally found another hotel and got into a room now, at 3:30 A.M. I've never been more disappointed. I should not be held accountable to pay for this booking when I did not stay there. The managers told me they were only open for people with extreme situations, like there home had been destroyed.
Business Self
10/10
Exceptional
18 Sep 2024
Brittany Kay
Very easy check in, nice room, safe neighborhood, no problems
Leisure Partner
8/10
Excellent
01 Sep 2024
Troy
THE STAFF CALVIN AND ANDREA WAS VERY NICE. THE ROOMS WAS CLEAN AND PEACEFUL. WORTH THE MONEY
6/10
Pleasant
26 Aug 2024
Daniel
Bed was too firm for my liking but the room was clean. Okay for an overnight stay.
10/10
Exceptional
25 Aug 2024
Chrystal
Staff was friendly, and the room was clean and comfortable. Overall great stay.
8/10
Excellent
05 Aug 2024
Seleonard
Cleanes, spacious. Bed was excellent.
Didnt like - poor staffing, inadequate morning breakfast, not caring enough for patrons. Staff in check in at front desk wasnt helpful or friendly. Acted cold and aloofed.
10/10
Exceptional
02 Aug 2024
Corinne

Refreshing Hotel with Jetted Tub

The room had a jetted tub with plenty of hot water and powerful jets. I had a good night's rest in a bed with a memory foam mattress. Bed and bathroom linens were clean. Everything worked. It was quiet. Most of all, the staff was friendly and helpful. I would definitely consider future stays at this hotel.
Business
2/10
Poor
27 Jul 2024
Lacie
I had booked a room and already paid for it. When I showed up to check in they told me they had overbooked and didn't accept my payment so they didn't have a room for me. No notification, no offer of any kind, no sorry, no nothing. Just that I needed to contact Expedia for a refund. A refund because i had already paid for my room and was told there's another hotel up the road, ONLY because i asked what I'm supposed to do now. I travel a lot and have never had this happen and to be handled with so little care or even a notification BEFORE I arrived at the hotel. Awful.
10/10
Exceptional
27 Jul 2024
Bobby
The staff was great. Rooms were clean and nice.
Leisure Family
10/10
Exceptional
23 Jul 2024
vladimir
Nice
8/10
Excellent
19 Jul 2024
Cara

Simple/good for price point

This hotel is a little old but in decent condition. No overtly bad problems noted. The carpet didn’t feel the cleanest. The walls in the shower had a couple spots of dirt on them. Very close to interstate which can be good but noisy at night- I needed white noise to sleep. Overall good for the price point. Mattress quite firm, not the most comfy but I slept alright. When it says 2 beds, they mean full sized, NOT queen
Business
8/10
Excellent
18 Jul 2024
Cara

Simple/good for price point

This hotel is a little old but in decent condition. No overtly bad problems noted. The carpet didn’t feel the cleanest. The walls in the shower had a couple spots of dirt on them. Very close to interstate which can be good but noisy at night- I needed white noise to sleep. Overall good for tte price point. Mattress quite firm, not the most comfy but I slept alright. When it says 2 beds, they mean 3 full sized, NOT queen
Business
10/10
Exceptional
14 Jul 2024
Verified traveler

Clean, quiet and comfortable

Nice, clean, quiet, and comfortable room. We stayed one night and got a good nights sleep.
Partner
10/10
Exceptional
01 Jul 2024
Claude
Great front desk!!!
Partner
8/10
Excellent
10 Jun 2024
Michelle
location
Leisure Self
8/10
Excellent
09 Jun 2024
Kenneth

Would stay here again

Had a few issues that were promptly resolved, good stay
Friends_and_family Family
10/10
Exceptional
28 May 2024
Britney
It was good for what you would expect from a 2 star hotel. Clean and quiet and have everything you need for a few nights.
Leisure Family
10/10
Exceptional
20 Apr 2024
Julia
Staff is very friendly and professional food outstanding for breakfast outstanding clean in rooms and everywhere. I would highly recommend this stay at this hotel.
Leisure Partner
2/10
Poor
12 Apr 2024
Claudia
Never at front counter, no food in morning, room not ready even 3 hours after check in time, room durty, dusty etc. Outside garbage cans full and tons if cigarette butts . I could go on and on
Leisure Family
8/10
Excellent
04 Mar 2024
Samantha
Very kind staff
Leisure Family
8/10
Excellent
03 Mar 2024
Harold
Very friendly
Friends_and_family Family
10/10
Exceptional
24 Feb 2024
Evelyn
Great service
10/10
Exceptional
21 Jan 2024
Brent
Great friendly staff. Nice room.

Location & surroundings

SureStay Hotel by Best Western Morganton
1100 Burkemont Avenue, Morganton, United States

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SureStay Hotel by Best Western Morganton

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