Name: Red Roof Inn Norwich
Address: 75 N Broad St, Norwich, 13815, US

2/10

Poor

24 Jul 2026

Armand

Wasn't the staff fault elevator broke and book people for the 3rd floor don't cut it/grab n go breakfast bran muffin is a turn off/wi-fi couldn't find an I-P address so that effected the TV constantly buffering + laptop access

2/10

Poor

24 Jul 2026

Suligheth

Tuve una experiencia terrible, mi esposo y mi hijo sufrieron picaduras de chinches, el personal manager confirmó la existencia de dichos animales en el matress y aún así no hizo nada para resolverlo. Destendieron las camas y me dijo que volvería con PET control y cuando llegue en la noche todo estaba igual, destendido! No me ofrecieron ni cambio de cuarto nada. Tengo fotos de las picaduras que sufrieron mi hijo y mi esposo. Es demasiado la falta de empatía y de solidaridad

Family_with_children

10/10

Exceptional

21 Jul 2026

San-morit

Given that my children are currently on vacation and I occasionally work in Norwich, I have decided to reside with my family for a few days each week. Our recent stay at the Red Roof Inn in Norwich, NY was satisfactory. The accommodations were clean, the staff demonstrated professionalism, and the location proved to be convenient. While the hotel offers a basic level of service, it provides a comfortable environment and represents a good value proposition. I consistently select Red Roof for our lodging needs in Norwich.

Family_with_children

6/10

Pleasant

21 Jul 2026

Maureen

Everything was fine with our stay, but not sure I would stay in another Red Roof Inn. Hotels. Com says it serves breakfast, but on the Red Roof website it says a \"Grab and Go\" breakfast. This ended up being granola bars, prepackaged muffins and sweets, and juice. That was disappointing.

4/10

Poor

21 Jul 2026

Luis

rooms not clean, very bad area if you have family. staff does try to make it work, but overall not worth it. No breakfast just snacks & Coffee

Family

8/10

Excellent

21 Jul 2026

Laura

The rooms were clean and well organized. The front desk was friendly and helpful.

The elevator was not working, which was a little frustrating.

Family

10/10

Exceptional

20 Jul 2026

annemarie

We weren't exactly searching to stay at a Red Rook Inn, as our hope was to stay at a high end hotel or Inn but with the baseball hall of fame activities taking place and the horse races in Saratoga were in full swing, the options were not plentiful, so we went with this Red Roof Inn in the town of Norwich.

When we arrived, the locale essentially on the main street of this town did not exactly raise our expectations, near did, quite frankly, the Inn's exterior which isnt bad but you know when you arrive you're staying at an economy hotel.

But when we went in this is what we discovered.
1. STAFF WERE BEYOND HELPFUL, KIND AND RESPONSIVE
2. EVERYTHING WAS IMMACULATE INCLUDING THE ROOMS OR RATHER ESPECIALLY THE ROOMS...ALL OF IT.
3. IT WAS QUIET EVEN THOUGH IT WAS FILLED AND ON THE ONE OCCASION WHEN IT BECAME LOUD DUE TO YOUNG CHILDREN IN THE LATE EVENING A SIMPLE REQUEST AT THE FRONT DESK ENDED THE DISTURBANCE
4. THE MATTRESS WAS FANTASTIC AND OFFERED A GREAT NIGHTS REST SO NICE IN FACT WE INQUIRED ABOUT THE BRAND

Lastly, we were so happy we stayed in Norwich. It is a small town with beautiful old Victorian homes, many of which need a fair amount of work, making it clear the town has far better days but the people of Norwich are clearly fighting to bring it back. There are good places to eat and it has a--- go back in time---warm feel about it.

So all in all---this is a great place to stay.

Partner

8/10

Excellent

20 Jul 2026

ELIZABETH

Clean snd proximity to dining, hospital and pharmacy in case of emergency.

Family

10/10

Exceptional

19 Jul 2026

Robert

One night. Very good. Front desk woman very helpful and professional.

Partner

10/10

Exceptional

18 Jul 2026

Chantall

Very good Hotel

Family_with_children

10/10

Exceptional

06 Jul 2026

Eric

Great service!

Partner

10/10

Exceptional

01 Jul 2026

Lucas

Nice room at a good price. I enjoyed the quick breakfast they provided.

Partner

8/10

Excellent

01 Jul 2026

JoAnn

We have family in Norwich, so we were very glad to see this hotel was reopened after being closed for a long time. We gave it a try and it was fine. The restaurant is still closed, but the hotel has undergone somewhat of an upgrade in the lobby area and in the rooms. It is not a luxury property but it is fine for visiting family in the area and the price is right. There was a bit of confusion when I checked in concerning our bill, but the staff took care of it promptly and efficiently. I would recommend this hotel.

Partner

8/10

Excellent

30 Jun 2026

Thomas

Xxxxxx

Partner

8/10

Excellent

28 Jun 2026

Edward

Long wait for check in. Several people lined up waiting.
Very nice room, but only one elevator a very long haul down the corridor from our room. Breakfast was minimal. Back door lock didn’t work.

10/10

Exceptional

27 Jun 2026

Carmen

This was a family trip for an overnight graduation. The reservation clerk was very helpful and attentive. The bed was very comfortable and the room was very clean we had a suite room nice and large the only negative is the smell in the hallway it smelled like old wet carpet but other than that I will stay here again

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Andrew

Overall a decent motel. It’s on the older side so paint, carpet, amenities are a little bland. The room we had was a good fit for all my family. Walls are not well insulated as I could hear the neighbors and their dog the whole time. Elevator was a bit scary as the door would open before it came to a stop on each floor.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sheryl

I was very pleased with the cleanliness of my hotel room. The staff were helpful and friendly. I will be staying again.

Self

10/10

Exceptional

18 Jun 2026

Michael

Enjoyed my stay.

Self

2/10

Poor

15 Jun 2026

Brad

Poor staff very rude. Tv didn't work no cribs like website says. Ice mechine didn't work vending machine didn't work. Water was bad. No shampoo in dispenser. A/c didn't work well at all room was 80 in there. Elevator didn't work. Never will stay there again

Family_with_children

8/10

Excellent

14 Jun 2026

Thomas

Met our needs for an overnight stay visiting family

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Kitty

I was very impressed by this

10/10

Exceptional

04 Jun 2026

stephen

Excellent and friendly sa is lli

10/10

Exceptional

31 May 2026

Matthew

We come here every 8 months. Shops on the street are a quick walk from the hotel!

10/10

Exceptional

29 May 2026

Bob

Hotel was very clean and the staff where very pleasant and helpful. location was amazing restaurants and sites all within walking distant. I would regiment to my friends that travel for holidays to stay here.

Self

10/10

Exceptional

24 May 2026

Brendan

Helpful staff

8/10

Excellent

15 May 2026

Leah

Parking was close and easy to find. The location was a walkable distance to many interesting places in Norwich.

Partner

8/10

Excellent

09 May 2026

Tammy

Clean room with no carpet, which I loved. Bed was comfortable. Plenty of parking.

Partner

8/10

Excellent

29 Apr 2026

Kimberly

Hospitable

6/10

Pleasant

19 Apr 2026

Lea

Good place to stay while in town

Partner

10/10

Exceptional

15 Apr 2026

Michele

The price was excellent, very reasonable. Staff was courteous and personable and the room was pretty new and well decorated. Was very pleased.

Family_with_children

8/10

Excellent

04 Apr 2026

John

Very clean and looks to have been recently updated. Very good value for the price. Basics for a quick stay.

6/10

Pleasant

03 Apr 2026

Trinh

Friendly staff. The room was nice and clean. The “breakfast” was only a snack area. Plan for a real breakfast elsewhere.
Overall, worth it for the money. It was a nice place to rest your head for the night.

Family_with_children

10/10

Exceptional

06 Mar 2026

Kimberly

Clean room. Clean overall property condition. Optimal location.

Self

10/10

Exceptional

11 Jan 2026

Joseph C

Check-in & check-out was nice & easy with very friendly staff. Room was as pictured, and very clean. Parking was very convenient.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Matthew

I recently stayed at the Red Roof in Norwich and was genuinely impressed. I previously stayed at the Hilton/Hampton nearby for nearly $200 a night, but this was half the cost and honestly a much better experience. The room was nicer, the property was well-maintained, and the staff was incredibly friendly and accommodating. If you’re looking for excellent value without sacrificing quality, this is the spot. 10/5 stars.

Business_and_leisure Pet

10/10

Exceptional

13 Dec 2025

Laurie

The manager of this hotel was amazing. Needed towels? No problem. Wanted a later check out? No Problem. He singlehandedly checked in three sports teams alone during out stay and it was amazing. The hotel is under repair but our room was beautiful!!!

Leisure Family

6/10

Pleasant

12 Dec 2025

Glen

It’s a bit old and tattered

Business

8/10

Excellent

05 Dec 2025

Jonathan

Had problem with an electronic key and had to move . Plastic cups a little tacky but overall stay was comfortable and convenient

Leisure Self

6/10

Pleasant

30 Nov 2025

Lea

Staff at check in was unfriendly, uncommunicative, and unwelcoming. Too bad because it was our 1st time at this hotel. 1st impressions matter!
The room was good. Room was clean and had all the basic necessities. Noticed the the door had a fairly huge gap at the bottom. Good thing it wasn’t noisy outside our room

10/10

Exceptional

28 Nov 2025

James

Didn't get the room i reserved but the rooms were clean and staff were very nice overall great experience

10/10

Exceptional

07 Nov 2025

Michael

Nothing fancy but a good place to stay if you are visiting your Colgate student from points south. It's a straight shot down route 12.

Leisure Family

8/10

Excellent

25 Oct 2025

Stanley

Good experience

10/10

Exceptional

13 Oct 2025

Merima

Breakfast it can be improved
Coffee very light

Leisure Friends

8/10

Excellent

11 Oct 2025

Bruce

Our room shared a door with an adjacent room, and the noise from that room via that door kept us from getting a good night sleep.

Leisure

10/10

Exceptional

07 Oct 2025

Kerifa

The hotel was outdated and the area really didn’t have much to offer but the room itself was nice and clean.

Leisure Family

6/10

Pleasant

01 Oct 2025

Robert

Ok

10/10

Exceptional

26 Sep 2025

Angela

Loved it here! My only complaint is breakfast. I think it would be better if you didn’t offer breakfast as to what was actually given. Juice and granola bars are breakfast for people in a rush.

Self

8/10

Excellent

24 Sep 2025

Lisa

Friendly staff. Room was clean. Only stayed one night, convenient location.

Leisure Partner

8/10

Excellent

08 Sep 2025

Norman

Breakfast could be better

Leisure Self

8/10

Excellent

06 Sep 2025

daniel

staff was very curteous and offered unsolicited assistance. Bed was very comforable, but I prefer carpeted rooms.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Sofia

Parking

Business Self

6/10

Pleasant

27 Aug 2025

Laurie

Our room was clean - although there was a inactive drip in the ceiling - shower clean - good bedding and pillows - clean floors.
Breakfast not great with pre-packaged items but coffee was good

Friends_and_family Family

8/10

Excellent

26 Aug 2025

Michael

Could use a renovation. Breakfast was lacking compared to similar hotels we have stayed at.

8/10

Excellent

26 Aug 2025

Bruce

Check in staff qas good. Checking out it seemed like i was interupting the folding of laundry.
Hotel at night was loud. Outside was fairly good but too many people just hangi g around

Business Self

6/10

Pleasant

24 Aug 2025

Vincent

Decent at best

Hotel needs updating

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Cherrie

No carpet in the rooms! Beautiful flooring instead. The elevator could definitely be updated/improved.

Leisure Partner

8/10

Excellent

19 Aug 2025

Marcus

Room was recently renovated. Very clean.

Leisure Partner

8/10

Excellent

15 Aug 2025

Jake

The young man that checked us in was excellent. He seemed very proud to work for the hotel. My older son even commented on how nice he was when he asked for an extra towel. This was by far the best Red Roof we have ever stayed. The room was nice as well.

Leisure Family

10/10

Exceptional

12 Aug 2025

Justin

Close to restaurants

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Ann

The only drawback at this motel was the breakfast. And the elevator had a tricky button.

Leisure Family

10/10

Exceptional

02 Aug 2025

Aleta

Welcoming staff.

Leisure Friends

2/10

Poor

31 Jul 2025

K

The room keys shut off every 2-3 days. We were staying 9 nights so needed to go down to the front desk to get them re-programmed. As we were coming back late at night, this was extremely inconvenient. There was no parking in the front of the building so we needed to park in the back of the building and walk all the way around. Again, being very inconvenient and especially late at night in an area that was not well lit etc. The first room they put us in just filled with ants. They needed to move us and the second room as well. We finally settled into a third room, but it did not have a kitchenette that we paid for. The maide staff only serviced the room one time when we were there. Each day we would have to go down to the front desk to get clean towels and then empty our own . I was extremely unhappy with the customer service I received.

Leisure Family_with_children

4/10

Poor

28 Jul 2025

Joe

The property needed serious rennovation. Only a single door entry, poor outside lighting, dark stairwells, no food services and the list could go on.

Leisure Partner

8/10

Excellent

27 Jul 2025

Donna

Good

8/10

Excellent

21 Jul 2025

Carl

Though they modernized the bathrooms and the beds, it still looks like an amateur did the decorating. And it was quite expensive as well more than I wanted to pay for a hotel of that Quality. Those baseball camps are driving up the prices in central New York hotels. The staff was very accommodating and pleasant. They freshened up the bathroom and provided fresh towels.

Leisure Self

6/10

Pleasant

15 Jul 2025

Elizabeth

The property was under construction. There was no breakfast (a few grab and go items). An old elevator and a pitch black stairwell were the only way to get to the upper floors, which doesn't seem safe. Back entrance was blocked off for construction, so only 1 way in and out of the property. Handful of local folks roaming around the property. It felt a bit sketchy, though the staff were very nice. Not to mention the rolling beds...new flooring is laminate but the bed frames are on wheels. We made the best of it.

Leisure Family

10/10

Exceptional

13 Jul 2025

Cortney

Pleasant stay

Easy check in/out. Clean. Informative and helpful front desk👍👍
My only 2 criticisms would be that the bathroom sink water would not get hot and the shower water temps were great but water pressure was weak.

Self

8/10

Excellent

13 Jul 2025

Angela

We were in town for sports activities and found the room clean, up to date and well serviced. The staff was amazing and so cheerful and efficient.

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Verified traveler

Check in was abysmal with having to wait for my room- wash cloths were not replaced in the room, no soap was in the bathroom, the kitchenette did not have basic necessary items (hot pads, measuring cup, pitcher,) only had one \"pot\" no skillets and one dish towel and only a small refrigerator and no dishwasher

Self

8/10

Excellent

07 Jul 2025

Tara

Nice stay

8/10

Excellent

02 Jul 2025

Verified traveler

Clean but malodorous

The room was excellent, clean and comfortable. The only issue was due to renovations they were doing. There was a noxious odor throughout the building. Once renovation is complete it will be a great place.

Self

4/10

Poor

30 Jun 2025

Rich

Lounge was closed and used as storage. Pool was empty. Lights out in the stairways and no fire alarms or smoke detectors. Shady people drinking in parking lot out of paper bags. Building needs work in general.

Leisure Family

8/10

Excellent

27 Jun 2025

Gary

Property undergoing major improvement. Would recommend to co-workers to stay.

Business Self

8/10

Excellent

26 Jun 2025

Suzanne

Nice place

Overall stay was very good! However, TV wasn’t working properly, picture was of POOR quality and wouldn’t shut off. Had to put credenza away.from the wall to unplug the tv so I could sleep. Might I suggest staff check televisions when turning over room for next guest?

Self

8/10

Excellent

26 Jun 2025

Kathryn Joann

Room was clean. Great location

10/10

Exceptional

24 Jun 2025

Erica

Clean

Leisure

8/10

Excellent

22 Jun 2025

Kenneth

The rooms were clean and recently updated.

4/10

Poor

21 Jun 2025

George

The continental breakfast had granola bars and little else, no napkins, no plates, coffee watered-down. The room itself was fine.
I would not recommend this place.

Leisure

10/10

Exceptional

20 Jun 2025

Melanie

The proprty is dated but seems to have been under some renovation. The room was small but clean. There was continuous rain so the flooring felt damp. The shower had minimal water pressure. Breakfast was pre-packaged loaf slices, juice boxes and coffee requested through \"slips\". Skip the lemon and go for the pumokin loaf slice.

Leisure Partner

6/10

Pleasant

19 Jun 2025

Marieke

Serviceable.
It’s old, outdated & smells as such. But it was clean & a fine place to rest your head for a night.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Marshell

The hotel front desk lady was very smug and not welcoming. She made us feel like we needed to be thankful that she was letting us stay there. Upon walking into the hotel, I felt immediately judged and categorized. I'm not sure of the type of customers you get at this place but not everyone is the same. Also, I felt like the elevator was going to break down every time I used it, it is well worn and dated. They also had cameras in the elevator which made me feel like I was being watched or not trusted. They charged me a $100 deposit which took several days to get back. However, sins were posted all throughout the hotel with warnings of them taking the deposit or my credit card being charged. IDK maybe the hotel is coming on hard times or something the customers are the target to get the maximum from them. Just a thought

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Krista

Easy check-in, great parking. Extra friendly staff. The room is clean and smells fresh.

Leisure

10/10

Exceptional

17 Jun 2025

Glendon

The property is dated but the rooms are updated and clean. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

16 Jun 2025

teresa

Clean and quiet

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Peng

good

8/10

Excellent

15 Jun 2025

Richard

Very efficient. Friendly helpful staff.

Business_and_leisure Partner

8/10

Excellent

08 Jun 2025

David

the property itself looked really good! although, it could use new pavement. Too many holes on the road way around hotel. the shower water went by the toilet. poor drainage.

Leisure Self

10/10

Exceptional

01 Jun 2025

Susan

Staff very friendly and helpful. Breakfast was not what I had expected. Bagged with 4 options. Aside from that , all was good.

Leisure Self

8/10

Excellent

19 May 2025

Vincent

Great area

10/10

Exceptional

16 May 2025

Alisha

We have stayed her often always very nice and clean

Leisure Family

6/10

Pleasant

15 May 2025

Anthony

It is okay for me

8/10

Excellent

14 May 2025

Donna

They actually had cable tv which other hotels appear to have abandoned for the cheaper streaming services. Much appreciated.

Leisure Self

8/10

Excellent

10 May 2025

Louis

My second time staying here and it was pretty good. This is a good value for the money and within walking distance to bar/restaurant Park Place. It is convenient and not highly priced for what you get. Shower pressure could be better, but it worked ok for our purposes.

Leisure Family_with_children

8/10

Excellent

28 Apr 2025

Cynthia

Staff was GREAT! I was by my, so just a little Leary…

Self

2/10

Poor

23 Apr 2025

Dr. Dawn

They kept my money but we cancelled the day before because the previous Expedia hotel had bedbugs. I did the right thing and they said thanks by keeping my money.

Business_and_leisure Family

8/10

Excellent

21 Apr 2025

terri

Tbe heater was having a issue in room #108( loud) and I
wanted to take a bath /
But plug didnt work!

Waiti g on my deposit for $100

Leisure Partner

10/10

Exceptional

13 Apr 2025

David

Cleanliness