Name: Grand Plaza Hanoi Hotel
Address: 117 Tran Duy Hung, Cau Giay District, Hanoi, VN

10/10

Exceptional

25 Apr 2026

Su Young,

Thanks

8/10

Excellent

06 Apr 2026

Ronald

Nice hotel. However, the ongoing construction was quite disruptive.

8/10

Excellent

06 Apr 2026

Bruce

Staff was amazing and very accommodating

Partner

4/10

Poor

23 Mar 2026

Ankur

Poor airconditioning, old outdated rooms, location is good . Def not a 3/4*.

Self

10/10

Exceptional

01 Feb 2026

MIN

It’s very good hotel. I like here so much.

10/10

Exceptional

26 Sep 2025

Elijah

Good

Good

Business

10/10

Exceptional

30 May 2025

Hai Sing

Quick check in , ambience is quiet , room is clean . Bed is comfortable

Business

6/10

Pleasant

09 Apr 2025

Tarek

As a 5-star hotel, the breakfast is terrible. Basic items like cheese were missing for two days, and on one day, they only offered one kind.
There’s no variety in bread, and the coffee is bad.
The restaurant has an unpleasant smell that sticks to your clothes — really disappointing!

Business Self

4/10

Poor

14 Jan 2025

Wong

The bed is old and too soft causing backache. Need to shift position to avoid backache therefore didn't have good sleep for last few nights.

Business Friends

10/10

Exceptional

24 Dec 2024

Steven

Nice place

10/10

Exceptional

24 Jun 2024

Frank

The staff in Front desk are friendly and provide good help whenever you need.

Business

10/10

Exceptional

22 Oct 2023

AHMED

good staff

Leisure Family

10/10

Exceptional

04 Aug 2023

Behrouz

Nice friendly staff. Away from all touristy areas.

Leisure Self

8/10

Excellent

27 Jul 2023

Tony

Hotel ok but slightly dated

I had business outside of central Hanoi. Hotel was ok but certainly dated. Generally very good service.

Business

6/10

Pleasant

04 Jul 2023

Chi Keung

The saver, TV, phone were all not in service. Not fully checked before I live.

2/10

Poor

18 May 2023

Abraham

MOSS SMELL IN THE ROOM

Wallpaper was falling apart and had major moss smell.

Business

2/10

Poor

29 Jan 2023

Young

Too old and smells that mosquitoes are even lobby cafe.
Service were to slow that they need more employees.
They should rate as 3 stars or below!!

Business

2/10

Poor

25 Jan 2023

Young

This properties shouldn't 5 stars that 3 stars or less that room has smells so bed and lobby cafe has full of mosquitoes!!
Full of group travelers with noise and less hotel staffs that hard to get service.

10/10

Exceptional

01 Jan 2023

Kheng Rachael

A beautiful and relaxing hotel with my favourite gold color architecture.

My family and I will visit Grand Plaza Hotel , Hanoi in our future trips. Thank you to all staff at the reception, house keeping, restaurant, cafe bar lounge and fitness centre.

Business_and_leisure Family

2/10

Poor

23 Nov 2022

Craig

On Expedia the hotel promises a free airport shuttle from the airport , but I was told that service is no longer runs and has not been running for a year already , Why advertise it ?

Business Self

8/10

Excellent

29 Apr 2022

Peter

Very nice place. Staff seemed to be getting back in practice after Covid but I am sure they will get there.

Business_and_leisure Self

10/10

Exceptional

05 Apr 2020

Verified traveler

Excellent location. Friendly and helpful staff. Will recommend this hotel to all. Restaurant was excellent. Great food and service. Staff arranged my transportation and trip to the Ban Gioc Waterfalls which was amazing. Overall I give them a full 5 stars.

Leisure Self

10/10

Exceptional

05 Apr 2020

Verified traveler

Excellent location and friendly very helpful staff. Beautiful hotel and restaurant.

Leisure Self

10/10

Exceptional

04 Mar 2020

David

Location is very good. And hotel staff is very kind and nice.

Friends_and_family Family

8/10

Excellent

17 Feb 2020

Verified traveler

Easy access to shopping and entertainment areas. Good food location nearby

Leisure

8/10

Excellent

13 Feb 2020

Verified traveler

Pleased with location. Good state of rooms. Spacious. Pleasent staff. Aircondition not strong though during stay.

6/10

Pleasant

15 Dec 2019

Verified traveler

Good location , have shopping mall 3 mins walk

Hotel is old , for this money must to be more clean

Family_with_children

6/10

Pleasant

01 Dec 2019

Hiromichi

Korean style Breakfast is good & impressive. But lobby is noisy & crowded.

Business

2/10

Poor

01 Nov 2019

Verified traveler

Staffs are terrible. They need proper training. English skill, friendliness, welcoming..... understanding about OTA ..
I really hope the owner of hotel knows about it!

2/10

Poor

27 Oct 2019

Verified traveler

Staffs are not good at English! Smoking smell in the room.
Unfriendly greeting!

8/10

Excellent

25 Oct 2019

Verified traveler

Normal quality as usual. Strongly recommend to extend the sauna and gym from 10pm to 11pm or later.

6/10

Pleasant

03 Oct 2019

QUAN FU WAYNE

So-so hotel given a 5 star rating

5 Star hotel but not so 5 star. You have to walk a distance into the dark room before you can switch on all lights in the room. Give a little eerie feel. Suitable for non-picky consumer.

10/10

Exceptional

03 Sep 2019

Verified traveler

Excellent staff made my stay very enjoyable! No questions left unanswered 😊

Business Self

8/10

Excellent

01 Sep 2019

Verified traveler

This is the fifth time living here. Everything keep the same. No surprise but no upset.

Business Self

4/10

Poor

01 Aug 2019

Verified traveler

It’s a huge, beautiful disappointment. It’s so massive that the staff literally have no care about who is staying nor whether you’re having a good or enjoyable time. It’s overpriced and only three of the restaurants actually open of an evening.
One night we actually had someone, presumably a member of staff, try to get into our room after midnight. Luckily we had the chain on. We complained but they literally weren’t bothered.
I wouldn’t go back nor would I recommend the place to anyone else. Harsh, but the truth often is

Leisure Family_with_children

10/10

Exceptional

24 Jul 2019

foo long

7 star hotel

room is big , very convietniet location

8/10

Excellent

16 Jul 2019

Verified traveler

Great location, a new mall next to it. Great Onsen in the Hotel and I can enjoy everyday.

Business Self

8/10

Excellent

10 Jun 2019

PatrickLim

Facilities are a little run down and needs renovation to keep updated.

Business Self

6/10

Pleasant

04 Jun 2019

Scott

4 star at most

This was once a 5 star hotel but it is barely a 4 star these days. Service was the worse I had in Vietnam. Location Is a long way from where you want to stay when traveling in Hanoi

8/10

Excellent

01 Jun 2019

Raymond

Korean hotel in hanoi

Just a standard hotel lots of korean

6/10

Pleasant

20 May 2019

Jeffrey

Too Hot

Ask three times for reduced temperature on air conditioner. Didn’t get done. WAY TOO HOT IN ROOM. MISERABLE

4/10

Poor

17 May 2019

chi keung

1.lighing no enough
2.
air con have water leakage

8/10

Excellent

19 Apr 2019

Malia

Staff was accommodating. Clean. Great location. Parts of the hotel may not look like the pictures.

Friends_and_family Family

10/10

Exceptional

18 Apr 2019

Verified traveler

Overall good!

Overall very good place to stay. Location was good as there is a mall at walking distance, so shopping and food was easy. Only disappointment was that service is VERY SLOW. Our room phone was broken, we reported for 3 days, no one fixed or changed, we used the washroom set each time during the entire 4 days stay. Each time they said, we noted and we will get back to you, but they never did.

10/10

Exceptional

15 Apr 2019

Verified traveler

Friendly staff. Lovely room, well kept. Beautiful lobby and dining areas. Highly recommend!

Leisure Self

8/10

Excellent

18 Jan 2019

Nelson

The hotel is a bit far from the happening places, so a 40 to 60 minute taxi ride is necessary.

Partner

2/10

Poor

13 Dec 2018

Darlene

The room had bed bugs.

8/10

Excellent

10 Nov 2018

Andy

Wonderful

Very convenient and great hotel

10/10

Exceptional

03 Sep 2018

Verified traveler

Old world elegance

Great service. Location a bit out of the way if you’re wanting to be in hustle and bustle of the old quarter but we loved it

Partner

10/10

Exceptional

19 Jun 2018

Cal

The Grand Plaza is a beautiful 5 star hotel in Hanoi. Everything was exceptional.

10/10

Exceptional

20 Apr 2018

Lisa

Nice hotel very clean and just away from busy area

Really pleasant stay at the grand plaza Hanoi, food was good, staff were friendly and the location was a little further away from the hectic old quarter, about 20 mins in a taxi but taxis are constantly outside hotel and very cheap in Vietnam. Grey with my 2 children for staying and great pool and spa facilities.

8/10

Excellent

11 Apr 2018

Christopher

Great suite

Great suite for a reasonable price in a good location. Disappointing that we were only given 2 free waters in our room. Also breakfast variety and quality could have been better.

Partner

10/10

Exceptional

02 Sep 2017

Dong

Nice hotel, clean, quiet, effective staff.
YyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyY

8/10

Excellent

20 Dec 2016

Verified traveler

Nice hotel, large room.

The room was spacious. Service staff were friendly.

4/10

Poor

24 Oct 2016

yongsun

I booked non smoking room and extra bed for my son, but they prepare smoking room. The receptionist told me no rooms right now. Is it ok to stay at smoking room with my little son? So terrible! I really don't like this hotel.

Family

8/10

Excellent

22 Sep 2016

Verified traveler

Good location in center of town

I was only there one night, but everything was fine. The only problem was when I got a a taxi from the Concierge, he should have told the taxi driver which terminal I needed to go to. I tried to tell the taxi driver, but he didn't speak English and I was taken to the wrong terminal, nearly missing my flight.

10/10

Exceptional

02 May 2016

Verified traveler

Excellent

It has been a excellent and memorable stay at Grand Plaza Hotel located at Ha Noi city in Vietnam. Remarkable cleanliness not only the rooms but also the entire hotel were equally clean and well maintained. Hotel service, amenities and location is also above the mark level. Too Good.

8/10

Excellent

12 Dec 2015

JOSEPH

Good Hotel, but terrible front-desk services

Well, I'm the regular customer of this hotel from beginning, I satisfied with the staffs and whole the facilities which I have been offered... But now I'm very disappointed in all of front-desk Staffs Manager & Security are NOT guest friendly! Extra person charges apply beyond double occupancy if you forget checkin 2 pax of your booking confirmation. I booked a non-smoking room, but it seems like that it not nice smell, order caused by smoked moldy, mildew or even both.

6/10

Pleasant

27 Sep 2015

Verified traveler

Good Hotel and Location.

Good hotel.

Partner

10/10

Exceptional

29 Jun 2015

Verified traveler

5 star

great hotel.
clean,nice breakfast

10/10

Exceptional

07 May 2015

Jeff

Most Memorable Biz Trip

Thanks Hotels.com Singapore, I think I booked a Standard Room with you guys, but when I checked in, this Hotel gave me a Junior Suite, it was a big surprise for me, I was able to invite all my biz partners to my suite for our business meetings instead of visiting their office in Hanoi.
It was so convenient. thanks again.

6/10

Pleasant

16 Jun 2014

Duane

Not sure if I will return

This is the 2nd time I have stayed at this hotel. Each time is normally for 1 week. I like the hotel but it seems that they do not allow the air conditioner to work. The coolest I can ever make my room is 25C. This is much to hot for me to be able to sleep well. So before I will stay again, they must guarantee to me that I can have the air con down to 21C. Other than the issue I've had each time with how hot the room is, the property is very nice.

10/10

Exceptional

10 Mar 2014

David

Beautiful Hotel in every way, cannot fault.

My first trip to Hanoi, so I selected this hotel via Expedia website which featured many, and certainly not disappointed, the hotel even collected me from the airport, and return.

8/10

Excellent

05 Jan 2014

Scott

Like a mansion to yourself

This hotel is quite large and when we were there quite empty. The gym is amazing and the indoor pool is a great treat considering there are few of these in Hanoi. The housekeeping staff responded to requests quite quickly and the desk was very efficient and polite. There weren't many guests so it gave you feeling of having the place to yourself.

Partner

8/10

Excellent

30 Dec 2013

Verified traveler

condition of the hotel

Was good.

10/10

Exceptional

17 Dec 2013

Mike Hammond

World's Best Luxury Hotel?

Not quite to be honest but nevertheless very good, courteous and friendly staff especially at the front desk. Room facilities were good as well, plenty of bottled water which is important. I would stay here again as the location is fairly convenient for getting around Hanoi but I have to say it was good value for money. Restaurant staff were a bit slow to remove used plates, dishes etc from the table but not a major issue.

Partner

8/10

Excellent

15 Nov 2013

Verified traveler

Good facilities and room not matched by service

The hotel is well appointed with excellent physical facilities. The staff are pleasant but amateurish - they made a mistake about the booking, told our tour company neither of us were registered when they rang, and the staff at breakfast were poorly trained - when asked for milk for coffee they took it from another occupied table and had no idea when to clear used plates,etc

10/10

Exceptional

20 Oct 2013

Yet

Great Service and facilities

I was very amaze upon arrival at this Grand Plaza Hotel. It was rated as 4 stars but for the looks of it for me its a five star. The room was very spacious , the bed is big and comfortable, their Gym are huge that in the Gym they have jogging tracks , so you can jog around. they also have free sauna and jacusi pool for in house guest. The breakfast have a variety of meal to choose from , local food , chinese , japanese and western food. The services and Hotel amenities were great! Wow! I had a very wonderful experience staying in this Hotel. Highly recommended!

10/10

Exceptional

05 May 2013

michael

goog

10/10

Exceptional

01 May 2013

Nicma

Lovely place

This hotel was everything a five star hotel should be, food was amazing with wonderful choice, beds (as always in Vietnam) were VERY firm, but comfortable and the rooms were very well appointed.
My only quibble was regarding children in the gym; no children in the gym unless they were sitting motionless on the mat - they could hurt themselves otherwise. Which is fair enough, but with parental supervision, I would have thought it should have been ok.

Otherwise it was lovely, the pool and exercise pool were a little chilly but nice after a hard day in Ha Noi.

Family

8/10

Excellent

20 Apr 2013

Dom

Overall good hotel

Overall nice hotel to stay at when in Hanoi for business. This hotel seems to be mainly occupied by Korean business people. The only drawback was an unpleasant smell of chemicals when switching on the air condititioning which gave me respiratory problems as I suffer from allergic reactions.. I guessed that this is something they use to fight bugs, so I decided to switch it off, air the room and stand the heat.

8/10

Excellent

15 Apr 2013

Verified traveler

a great cozy place for a late winter getaway

Partner

6/10

Pleasant

08 Apr 2013

Verified traveler

For Koreans only

Do not go here. Unless you are Korean.

6/10

Pleasant

09 Mar 2013

Mark

Not for tourists

Not well located for tourists. Food is very expensive compared to anywhere else local. No wifi in rooms. Luxurious otherwise.

10/10

Exceptional

19 Feb 2012

Evan

Grand Plaza Hanoi Hotel

The hotel was great! It was clean and the services were great. Reasonable pricing as well.

8/10

Excellent

28 Jan 2012

Mark

Grand Plaza Hanoi

I have stayed at this Hotel 5 times since it opened, as it is one of the nicer hotels in Hanoi. Perhaps more for Business related purposes, as it is a Taxi ride (US$5-10) to the Old Quarter and other tourist areas. The Korean management keeps the facilities perfectly maintained and provides very good service. The food selections tend to favor Korean tastes, but I have found that there are few hotels in Hanoi who cater to a greater Western menu. My only complaint with the hotel is the heating and cooling system for the rooms is either one or the other, so in the winter the rooms are too hot and in the summer they are hard to cool down. There is no way to fix the problem without opening a small window that in turn lets in the street noise. So if you like a really warm room, this is your place to stay! Also, they do have a relationship with a golf course, if that is on your to do list.

8/10

Excellent

31 Jul 2026

HOSU

객실은 대체로 깨끗했으나 창문을 열 수 없어서 답답했음.조식도 음식종류는 다양하나 맛은 특별하지 않음

10/10

Exceptional

27 Jul 2026

Sun Jun

객실 좋음
조식 좋음
재방문 의사 있음
추천해요

10/10

Exceptional

08 Jul 2026

DONGJU

다 좋았습니다 다만 에어컨이 알싸하게 시원한 맛은 없는데 이건 베트남 어딜가도 비슷하더라구요

Business

10/10

Exceptional

04 Jul 2026

CHEON SOO

깨끗한 객실 및 친절한 직원 서비스가 인상깊었습니다.

Business

10/10

Exceptional

04 Jul 2026

DA YOUNG

호텔이 쾌적하고 깨끗해요. 2층에 미슐랭 원스타 한식당도 있어요. 직원분들도 친절합니다.

Business

10/10

Exceptional

11 Jun 2026

JOONCHUL

객실 상태 깔끔하고 수압도 아주좋고 1층에 편의점이 있어 아주 편리했습니다.

Self

8/10

Excellent

08 Jun 2026

Min Chieh

泳池的公用設施可以再改善
健身房的人數偏多，應該管控人數

Self

8/10

Excellent

26 May 2026

HAEYOUNG

대부분은 불편한거는 없었어요. 호텔 객실 복도가 너무 어두웠어요.. 간혹 구석구석에 암흑이나 깜깜해서 무서웠어요. 약간은 밝은 분위기가 좋지 않을까 생각합니다..

Business Self

10/10

Exceptional

24 May 2026

Jaesoon

깨끗하고 편하게 잘 쉬다가 왔습니다.
특히 과일이 아주 맛 있었던것 같습니다.

Business

10/10

Exceptional

23 May 2026

HYUN JOO

넓은숙소, 깨끗한 객실 좋았어요. 조식 테이블이 부족해보였지만 알아서 다들 share 하더라구요.

Business Self

6/10

Pleasant

14 May 2026

KIL

시섥하 편의성에 비해 직원들의 서비스는 부족합니다

Self

10/10

Exceptional

14 May 2026

jeong pil

대체로 깨끗하고 청결하고 한국 사람들이 많다.ㅡㅡㅡㅡ

10/10

Exceptional

24 Apr 2026

Jacqueline Barbara

Sehr großes Zimmer, alles sauber. Freundliches Personal und auch das Frühstück war super, eine große Auswahl, es gab alles zu frühstücken was man sich vorstellen kann.

Self

10/10

Exceptional

17 Apr 2026

HONGSEOK

전반적으로 만족도 높습니다. 다른 호텔에 비해서 그렇게 비싸지도 않고 위치도 편리해요.

Business

10/10

Exceptional

15 Apr 2026

Eric

26층 메종 스페셜 아침은 메뉴는많지 않지만 한국인에게 특화된 맛과 서비스가 최고였다~