Name: Econo Lodge Hornell Hornell
Address: 7462 Seneca Rd N, Hornell, 14843, US

10/10

Exceptional

05 Apr 2026

Tinesha

Ac working clean rooms friendly staff

Partner

6/10

Pleasant

08 Oct 2025

Jim

Not clean

Self

8/10

Excellent

22 Sep 2025

Jacqueline

Near to Swain

Leisure Friends

4/10

Poor

21 Sep 2025

Bonnie

It did not appear that the shirts were changed. They were all wrinkled. Hard to say for sure.

Leisure

6/10

Pleasant

17 Aug 2025

Alicia

The room was clean and had enough space for a family of 4. The beds however were AWFUL! The pillows were as flat as a pancake! And there was no drain for the tube to give my baby a bath.

Friends_and_family Family

2/10

Poor

14 Aug 2025

Daniel

Bed bugs

Business Family

6/10

Pleasant

11 Aug 2025

Paul

Just passing through

It ain't the Ritz, but you ain't paying for the Ritz either. It was a perfectly acceptable if very dated facility. My wife would have hated it, just because of the generally old condition, but traveling alone, it was fine. The bar across the street served a great burger.

Self

2/10

Poor

03 Aug 2025

James

No wheelchair access… the rooms stink mold stain on wall sheets dirty worst place I ever seen had to pay for another hotel do not go here very nasty

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Olivia

Nice everything clean

6/10

Pleasant

16 Jul 2025

Mark

Bit in the pricy side for what and where it is

Business Self

4/10

Poor

14 Jul 2025

Shelly

Property was decent, big, dry parking area. Floor was sticky in bathroom. Toilet and shower clogged. Zero hot water

6/10

Pleasant

10 Jun 2025

John

Property looks run-down. Room was spacious enough but smelled like cigarette smoke, even though it was billed as \"non-smoking.\" But it seemed maintained adequately by housekeeping. Check-in lady was nice. OK experience for a one night stay,

Leisure Self

6/10

Pleasant

29 May 2025

David

This property is average and in need of updating. The low price is indicative of the hotel's age. Personnel were friendly. Wish mgmt. would make improvements.

Friends_and_family Friends

8/10

Excellent

28 May 2025

Gladys

good location pleasant staff

Partner

4/10

Poor

17 May 2025

Justin

The cost matches the quality which was cheap. IT's a good place for a quick night with a roof over your head. Staff was accomidating.

Business Family

4/10

Poor

03 Dec 2024

Abdullah

Bedsheets had wholes and room had mosquitoes

4/10

Poor

24 Oct 2024

Viktoriya

I would not recommend staying there

4/10

Poor

14 Oct 2024

Brian

Served the purpose but left a lot to be desired.

The appearance of the hotel was very rundown. Our rooms were very shabby looking and cleanliness was in question. One room had sticky floors (I don't think this was because they were dirty but some sort of residue left from the cleaner that was used.) The second room's floor had areas of stickiness and areas that were so slippery you had to be careful not to fall. Could see outside through the cracks in the wooden trim around the air conditioners. Bathrooms were fairly clean but so rundown they felt dirty. No bath mats were provided. Fitted bed sheet had no elastic left on the corners and would not stay on throughout the night. Breakfast consisted of a choice of cold cereal or bagels placed in individual ziploc bags or a couple of pieces of bread also placed in Ziploc bags (didn't dare to eat after seeing the employees.)

Friends_and_family Friends

4/10

Poor

29 Sep 2024

Edwina

I arrived at ten at night and didn’t feel safe

2/10

Poor

20 Sep 2024

Therese

Can you say Bates motel?? The room appears to be clean when you walk in but the chairs, carpeting etc were filthy. We sat on the 2 bath towels we put on the chairs. The bathroom light has 4 bulbs - only one was lit. The parking lot around the buildings was not lit - since someone was in the room were were assigned, I had to walk to the office - in another building- in the dark to get things straightened out- it is not a flat area. A sign in the office asks you to bring your dirty towels to the office to exchange for clean ones if you were staying longer! It was an experience and we high tailed it out of there after our one night.

Leisure Friends

6/10

Pleasant

17 Sep 2024

Verified traveler

Yikes. Stay somewhere else...

Overall decent hotel but we all agreed we would never stay here again. It is in a convenient location, but I would suggest another hotel in the area over the Econo Lodge Hornell. We got there late at night and there were next to no cars in the parking lot, which was a bit off-putting. Felt like we were in a scary movie... where was everyone? We booked a non-smoking room on hotels.com but the front desk said their information was for a smoking room. Thankfully they were able to give us a non-smoking room. The room itself smelled like 1,000 gallons of cleaning fluid, but did not feel clean at all. The floors were super dirty, my socks were black after walking across the floor. The beds were okay, good enough for 1 night. The next morning when we went to check out there were people lingering around the main office. Some dude was talking to the front desk person and stared at us like we had 3 heads. We used the ice machine to refill our cooler and he was very rude to us when we returned the ice scoop. It seems like a lot of people live at this hotel and just linger around all day. Overall a very weird and uncomfortable vibe from this hotel. We survived 1 night but may not have survived 2.

Friends_and_family Family

6/10

Pleasant

15 Sep 2024

Zach

The girl at the counter, I forget her name but she had a blackwork tattoo with a moon in it on her inner left forearm, she was very very nice and understanding after a booking mistake. She did this while overwhelmed by people who appeared to be there for an extended duration. Whatever she's making, its not enough.

Partner

6/10

Pleasant

25 Aug 2024

Arvind

Halted on my onward journey to Canada. Basic facilities, no frills.

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Leo

For an economy stay it was quite nice, clean, comfortable, etc. The bed covering was rather light so I got cold in the night, but that’s just because I didn’t want to turn on the heat in July

Leisure Self

2/10

Poor

30 Jun 2024

Abbe

Worst hotel I’ve ever seen

Wow. This is the most disgusting hotel I’ve ever stayed in. The room was filthy, the sheets were dirty and had burn holes in them, the walls had damage and holes, the sink and tub were rusty and gross. The whole thing was horrendous and we left and went to stay somewhere else.

Friends_and_family Family

10/10

Exceptional

12 May 2024

jason

Great

4/10

Poor

11 May 2024

Adam

Pretty grim but it has a bed and plenty of hot water. You get what you pay for.

Business Family_with_children

10/10

Exceptional

21 Apr 2024

Alan

Clean and nice

Leisure Self

2/10

Poor

02 Mar 2024

Quinton

I have personal pictures of the two hotel rooms I ended up in, in one night and it's definitely not worth the $120 dollars. I ordered a smoking room paid in full. And got a whole room that wasn't and was told that it was ok. The rooms are VERY dirty there was needle caps and rice in drawers. The housekeepers don't clean, the beds are like prison. One of the two beds had broken glass from a light bulb, and so much built up gunk, as well as sheets that don't fit th beds. I am so disappointed and dissatisfied. This place isn't how it use to bed anymore. My girlfriend is a full time housekeeper at one of the Indus hotels and that type of cleanliness in the econo Lodge is very unprofessional.

Leisure Family

10/10

Exceptional

25 Nov 2023

Hope

The people were very nice

Leisure Partner

10/10

Exceptional

23 Nov 2023

Vicky

Caleb at the front desk is amazing, very helpful.

Leisure Partner

10/10

Exceptional

09 Nov 2023

Jason

I am much happier with this second room then the room i had last week when i stayed.

Business Self

4/10

Poor

05 Nov 2023

Marquis

I booked a smoking room. On arrival i was told the smoking rooms were full. I was given a first floor room with an outside door. The bolts on the door did not work.

Business Self

2/10

Poor

15 Oct 2023

Tousha

Never Stay here!!!!!!

This place was absolutely disgusting! Wads of hair in the bed sheets. Burn holes in the blankets. No drain stoppers in the sink or tub. Hair in the shower. Screen of the windows inside the room. No phone in the room. No outside light in the parking lot area. Painted spots on the walls. When I went to the desk to get a refund “Tara” charged my card again instead of a refund then I was told it could take up to 3 days to get my money back. I would never recommend this place.

Friends_and_family Family

6/10

Pleasant

14 Oct 2023

Ada

The staff are friendly and super helpful. The rooms and mattresses need upgrading. The area itself is quite.

Leisure Family

4/10

Poor

10 Oct 2023

Ahmed

I would not book this place again

Cheap is the best description of this place. No towels in the room, had to ask for towels. No phone in the room. Poor condition of everything, torn carpets dirty floors, etc.. Local person at the restaurant warned us to stay away after we checked in. This place is frequented by the type of persons you would want to stay very far away from.

Friends_and_family Friends

6/10

Pleasant

07 Oct 2023

Mark

If you're expecting a five star hotel, you'll be disappointed. If you're expecting a quiet place to sleep for a night and don't need fancy amenities, you'll be pleased. You get what you pay for. The staff was friendly and the area is quiet and safe.

Leisure Partner

10/10

Exceptional

02 Oct 2023

Wendy

It’s convenient for me because it’s right on the way. It’s private. No bugs.

6/10

Pleasant

28 Sep 2023

Marilyn

Could have been better.

It could have been cleaner and the beds weren’t the greatest.

Friends_and_family Family

10/10

Exceptional

07 Sep 2023

Gautham

Quiet place.

10/10

Exceptional

27 Aug 2023

Sushobhan

nice stay, great staff

Leisure Family_with_children

6/10

Pleasant

26 Aug 2023

Adrian

Estaba un poco sucio

Business Family

6/10

Pleasant

26 Aug 2023

Christine

Outdoor lighting to find room inadequate. Only had a washcloth in the bathroom. TV didn't work and there was no instructions. Tried to call the office by darling zero as there where no instructions. Room could use update. Bathtub faucet drip, toilet seat cheap wobbly. Bathroom door can you send update. This is pretty much says it all.

Leisure Self

2/10

Poor

13 Aug 2023

Mehbub

Poor bed, hard to sleep.

Leisure Family

10/10

Exceptional

13 Aug 2023

philip

Good

4/10

Poor

23 Jul 2023

Irene

There was a lot of dust around the room and the floor was in need of a good cleaning. No television due to remote needing new batteries.

Leisure Self

2/10

Poor

14 Jul 2023

Alan

This place should be leveled. Meth heads hanging out in the parking lot. Condition of the rooms was absolutely horrendous. Do not stay here!

Leisure Friends

8/10

Excellent

03 Jul 2023

Louise

This property is under renovation and restoration but was clean and all staff were particularly wonderful. It has a bad wrap that I wish wasn’t talked about as it’s in beautiful surroundings and it’s being improved daily and the price was great for us being fixed income seniors. NO BED BUGS, towels were white as snow, shower had great water pressure and beds were clean. I was pleasantly impressed by the people and didn’t feel unsafe at all.

Leisure Family

8/10

Excellent

27 Jun 2023

David

Pretty basic but good value. Only issue was the biker in the adjacent room revving his engine at O-Dark thirty. Oh yeah, dead bolt on door didn't work.

Business Self

6/10

Pleasant

20 May 2023

DEBORAH

It was convenient for my purpose.

Business_and_leisure Friends

6/10

Pleasant

16 May 2023

Laquita

Good clean basic accommodations

It was a decent place to stay and a clean basic motel. My room and the hallway was renovated with new paint and maintained landscaping. It is an older property but safe and clean. The staff was friendly but there was no daily housekeeping service. You have to go to the front office to ask for towels and toilet paper. There was a mini- fridge and microwave in the room. It can feel a bit isolated due to the decentralized motel design but I felt safe enough.

Self

4/10

Poor

14 May 2023

Linda

The property was poorly maintained with remnants of mold covered up with paint, broken doorjams, and overall disrepair. it was the only room available other wise I would have stayed else where.

Business Family

2/10

Poor

14 May 2023

Joanne

This was the worst place. It smelled like nasty cigarettes. The room was stuffy and the air conditioner did not work. There were dead bugs on the floor by the window. There was a hole in the wall. The bathroom light did not work and the electrical was exposed. Everything was dirty. Didn’t even looked like they ever cleaned. The wall paper was pealing off the walls. The flooring was missing by the bathroom. I couldn’t even stay there. I just left. No way could I have stayed in that filth!

Leisure Self

4/10

Poor

08 May 2023

Barry

There was an unpleasant smell in the room like stale beer. The bath tube was very stained.

Leisure Partner

6/10

Pleasant

13 Apr 2023

Heather

The staff were very helpful. They're renovating little by little.

Leisure Partner

2/10

Poor

23 Oct 2022

Bobbiejo

Sleepless in Hornel..brutally honest..

We will never go back..started with false advertising ..shows pics of and says room has balcony..patio door was screwed shut,no handle,all flooring was filthy,no hot water..barely warm,dirty tub,faucet knobs,outlet didn’t work near bathroom to dry/style hair..uncovered exhaust squeezed so loud,one bed super hard other bed squishy,not real blankets on the full size bed not queen they’re thin like sheets had to use our own out of truck…said we get bagels etc for breakfast..nothing but a waffle and coffee with no lid so can’t travel with it.everything just felt filthy,stained curtains covering patio doors,people living there showing up to breakfast room in Jammie’s with no shoes…nothing good to say about trip except guy at check in was nice

Friends_and_family Family

2/10

Poor

23 Oct 2022

Barbara

First of all, since I arrived after dark, it was difficult to follow the roadway and find the hotel office. Upon entering my room, the first thing i noticed was the poor upkeep of the room. It has not been paintted in a very long time, the ttrack along the wall with electrical outlets waas broken and had sections missing. The top of the small room refrigerator was extremely warm to the touch and it actually froze the bottle of water I put in there. The arms of the chair in the room were covered with duck tape. There was dirt arounf the bed frame that I saw once I moved the pillows away from the \"head board\" that was attached to the wall. The faucet in the bath tub leaked continually and the exhauste fan covered was not properly installed leaving a lage opening for bugs to enter the room which they did. The bath tub was extremely dirty. Ths location, by far, was the worst Econo Lodge I have ever stayed at. I will NEVER stay at this location ever again. It was definitely not worth saving $30 per night. I did not feel safe or comfortble at this location at all.

Leisure Self

10/10

Exceptional

22 Oct 2022

Ashley L

Good price, had everything we needed, staff was friendly and helpful. A nice simple motel experience.

Leisure Partner

10/10

Exceptional

12 Sep 2022

william

Nice place. Good value.

2/10

Poor

11 Sep 2022

Christina

The room smelled so bad it was hard to breathe. The property itself was disgusting with garbage and vomit everywhere. Lots of vagrants hanging around made it feel very unsafe. Do not stay here!!

Leisure Partner

8/10

Excellent

03 Sep 2022

MD REZAUL

clean and quiet

8/10

Excellent

30 Aug 2022

Sue

Would stay again

The young man at the desk was friendly and helpful. Room was kind of dark but clean and comfortable.

Business

4/10

Poor

29 Aug 2022

Melissa

Cheap but not a bargain

Very tired motel. Clean enough if you are looking for cheap stay. There were a variety of people who were long term-so kids running around, sitting in the yard. Cooking outside. In addition the motel is run down. Paint peeling, carpet peeling, patches everywhere. I wouldn't get in the shower-it was just gross.

Partner

4/10

Poor

22 Aug 2022

Michelle

The price is right however the room definitely needed upgraded and a deep cleaning, police in the parking lot right after we checked in a few rooms down,that being said it is a nice area close to stores and resturants (Little Italy pizza AMAZING)

Leisure Partner

8/10

Excellent

08 Aug 2022

Carolyn

Clean and meets the necessities

Very clean. Extremely helpful and friendly staff. Inexpensive. It is not an extravagant hotel. I didn't need extra amenities beyond the basics (microwave, fridge, wifi). Great for a 2-night stay for business -- requiring only the necessities.

Business

2/10

Poor

01 Aug 2022

Jenna

If I could give a zero star review I would. We have been coming for years for the Gus macker and have always stayed here because they were always reasonably priced for quality. But there is NOTHING decent about this place anymore. For starters the first room the assigned us wasn’t even cleaned at all. Beds still a mess. Garbage everywhere so we go back and they assigned us a new room and I wish we could have just had the first room because the second room was AWFUL. The tub was still dirty, we had wasps in our room and there was next to no water pressure in the shower. Not to mention the quality of the room felt like a jail. When we bring these concerns to the front desk we were told to wait for the head desk clerk in the morning because he couldn’t compensate anything. the next morning when we then talk to the head front desk, who speaks with the manager and then tells us they can’t do anything because everything gets run through the owner and they can’t give any refunds because they just got yelled at by him for a refund THEY DID THE PREVIOUS NIGHT. Which was the SAME PERSON who said he couldn’t do anything for us.. I am beyond disgusted by this. I have never had such an unpleasant experience somewhere where I wasn’t even compensated in the slightest for such a terrible stay.

Leisure Friends

8/10

Excellent

30 Jul 2022

nancy

New york

Employee were very helpful, friendly and courteous

Friends_and_family Family

2/10

Poor

29 Jul 2022

Drande

Hotel is old and very badly kept. Rooms say nonsmoking but reek of cigarettes. Typical horrible motel not hotel. We drove 5 hours and there was nothing else available once we got here and had no choice but to stay. The person checking me in kept asking me to pay when in fact I had already paid through hotels.com! Had I been alone, I’d have slept in my car rather than in this hotel!! But it was too many of us to sleep in the car. Lesson learned!

Friends_and_family Family

6/10

Pleasant

23 Jul 2022

Kathy

No water pressure in shower
Shower is not meant for tall people

Business Family

2/10

Poor

02 Jul 2022

Fatema

Hotel not clear

Family_with_children

4/10

Poor

27 Jun 2022

Charlene

We were told to go in the back door since we had a boat parked near the back. The back door had trash bags sitting outside and a dead bird on the sidewalk. There was no lock on the back door even after dark. Our room wasn’t locked and was partially open when we arrived. The floor was sticky, the room smelled and everything looked like it needed to be updated. I don’t usually make reviews unless I really like something but this was really bad. It wasn’t expensive but had I known how bad this was going to be I would have kept trying to find something else. In the morning the trash bags had been torn apart and there was trash all over the ground. The upside was that whatever tore open the trash bags also took the dead bird. It was gross.

Leisure Family

10/10

Exceptional

26 Jun 2022

Fatema

I like it

4/10

Poor

01 Jun 2022

JUAN

Awesome front desk staff
Room not clean
People loitering in front of their rooms smoking and sometimes loud

Leisure Family

8/10

Excellent

31 May 2022

Pedro M

Good

6/10

Pleasant

22 May 2022

Karen

Very old motel

Check in was quick and easy, friedly staff.
Motel was very outdated. Smell of smoke in hallway leading to our room.
Pictures on the website are very outdated.
Overall room was ok, you get what you pay for.

Partner

2/10

Poor

05 May 2022

Bonnie

There are bed bugs so I didn’t even stay.

Business Partner

4/10

Poor

28 Mar 2022

virginia

Staff were friendly but not well informed. Room was clean but Ill equipped. Bed had sheets and pillows with a very thin covering. No blankets. Two towels/hand towels/washcloths were provided for a double room reservation for 3 people. No shower liner and water was not able to be contained inside tub. Tub had a squishy tan bathmat on the floor but it was unpleasant to use. Toilet did not have good enough pressure. Bathroom was in need of upgrading and only soap and shampoo were available. Walls had patches on drywall. Beds were clean but on a weird wooden platform that made them sway. Hot water was sparse. Mini fridge was clean. Microwave worked. Heating controls were easy to understand. Breakfast was not available despite documentation in the room saying it was and not informed of the change. Parking lot was well maintained, well lit, and there was very little noise. Cheap place to stay in a pinch but no comforts.

Leisure Family

2/10

Poor

08 Dec 2021

Nancy

Room stunk, floors were dirty, bathroom was below par, furniture needed a good dusting. Bed was clean but no blankets - it’s December!

Leisure Self

10/10

Exceptional

30 Nov 2021

WILLIAM

The friendliness & helpfulness of the woman at the desk.

Business Family

2/10

Poor

23 Nov 2021

Timothy

DO NOT STAY AT THIS MOTEL!!

First room was filthy, bathtub had not even been cleaned. It took 3 rooms before we found one that was not as bad, close but not as bad. Wall paper was peeling off walls, floors dirty and smelled pretty bad. The door had been dented and pried open at one point. My son had decided to sleep in his truck...he would not stay there. We were planning on heading out early to hunt but late that night we received a phone call with an emergency at home (a death in the family). We checked out at 11 PM and understood we were responsible for that one night but asked for refund of second night. She said she had to check with manager....we were charged for both nights. DO NOT STAY AT THIS MOTEL!!!

Friends_and_family Family

2/10

Poor

23 Nov 2021

Kevin

No heat, broken light bulbs

Leisure Self

2/10

Poor

12 Nov 2021

Michael

Never stood here,was charged for a stay and was ripped off. Hotels.com had a website glitch and booked me a room i did not want. They refused to correct this mistake and the sleazy hotel refused to refund me the money as well.

6/10

Pleasant

03 Nov 2021

Michael

Underwhelming

Not so good, spend the extra to stay up the street

Business

6/10

Pleasant

31 Oct 2021

Celeste

Staff were very friendly and helpful! The facility was in need of some work.

Leisure Partner

2/10

Poor

10 Oct 2021

DOUGLAS

We thought we were walking into a drug-infested scum area

Business

4/10

Poor

23 Sep 2021

Raymond

Property needs upgrading. Used to much disenfectent, smelled.

Leisure Partner

4/10

Poor

20 Sep 2021

Verified traveler

Smoky smell

Room and sheets smelled like smoke, even though we had a non-smoking room.

Partner

2/10

Poor

19 Sep 2021

Richard

It is the most disgusting place I have ever stayed in. You will be doing your customers a service by removing this from your list.
I also felt very unsafe.

Leisure Self

4/10

Poor

05 Sep 2021

Tina

We were in a no. Smokonh room, but it smelled like cigarettes. There was no garbage can in room

Leisure Family

8/10

Excellent

22 Aug 2021

Verified traveler

Property was nice and quiet, staff was friendly and helpful. Housekeeping needs an upgrade, cleanliness was spotty (excellent in some areas, neglected in others) Roadside side was unlit, so I had difficulty locating them!

Leisure Self

4/10

Poor

20 Aug 2021

Verified traveler

The room was partially updated and fairly clean, however the bathroom old, outdated and mold in the tub/shower area. Should have gone for a higher priced hotel.

Business Partner

2/10

Poor

08 Aug 2021

Larry

Nightmare

Other guests bearing on doors all hours of the night. Trash can is placed on outside door entrance full of flies and stench. A room full of young males two doors down yelling half the night. Hard time sleeping. Toilet kept clogging. Faucet leaking in sink. The whole hotel is archaic with a severe need of up grading. The hotel was over booked when we checked in, had to wait for a room. I know where I won’t stay again.

Partner

4/10

Poor

07 Aug 2021

Verified traveler

Was dirty, beds were super hard. No vending machines, nothing.

Leisure Family

2/10

Poor

20 Jul 2021

Verified traveler

Nothing

Leisure Self

2/10

Poor

06 Jul 2021

Verified traveler

Photos on the hotel and Expedia website are not accurate room was dirty like it was just used at dirty towels in the bathroom. When checking in the managers children are running all over the lobby and would physically run up and hit you manager and her husband did nothing to stop the kids. Absolutely the worst hotel I have ever stayed in and would not recommend it to anyone.

Leisure Family_with_children

2/10

Poor

02 Jul 2021

Verified traveler

There was absolutely nothing to like. Even tried 2 different rooms. The building should be condemned. The best part was driving away

Business Partner

4/10

Poor

28 Aug 2020

Brieanna

I showed up pretty late to check- in due to unseen traffic delays! No one was at the office/ Front desk, Called multiple times and got nowhere. Finally called expedia and got a room somewhere else. Very difficult to deal with a 3 year old late at night. Let alone with no one to help check us in.

Leisure Family_with_children

4/10

Poor

16 Aug 2020

Verified traveler

Wall paper coming off, front desk not wearing a mask.

Leisure Self

2/10

Poor

09 Aug 2020

Peter T

This hotel is one of the worse I've ever stayed at, dirty, bugs, dismal place. Do not stay here! Seems like it's more of a homeless shelter than a hotel, very dingy, run down hotel. We had 2 rooms, wallpaper peeling off the walls, black mold visible, cockroaches found in one room, pillow in the other was so old it was actually yellowing, smelling of body odor, very nasty place. It took front desk over a half hour to check us in even though we had reservations. She seemed shocked when customers arrived, probably not a regular occurrence in this place. Do yourselves a favor and look elsewhere for a room!

Business

2/10

Poor

05 Jul 2020

Rickie7118

This is a very outdated property, I reserved a non smoking room but the room we have was so stinky and smell like cigarettes...the air conditioner in our room was so dusty and so dirty, the remote control was missing a cover....The pillows in our room is not a pillow , is a cotton bag stuff with polyester......I can’t imagine a Franchise hotel can operate like this, this is a terrible experience....

Leisure Partner