Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Best Western Maple City Inn

Geneseo - NY · United States

1 Canisteo SquareView location

8.4/10Excellent834 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.4/108.4
Condition8.4/108.4
Location8.2/108.2
Neighborhood7.6/107.6
Quality6.0/106.0
Value6.8/106.8
Amenities7.8/107.8
See all ratings
Check availability Pay with crypto or card
  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Maple City Inn

The Best Western Maple City Inn offers a heated indoor pool and fitness center, hot breakfast, and free Wi-Fi. Located in the heart of Maple City, amidst the rolling hills of the Finger Lakes region, the hotel is just minutes from Alfred University and Alfred State College.

Guests will also find convenient access to local businesses such as Alstom and Trikeen. Start your day with a deluxe hot breakfast featuring scrambled eggs, sausage, make-your-own waffles (different flavors daily), breads, muffins, Danish pastries, juice, and 100% Arabica coffee.

In-room amenities include a coffee maker, hairdryer, DVD player, and a 37-inch flat-screen TV. Nearby attractions include Letchworth State Park (known as the “Grand Canyon of the East”), Swain Resort for skiing and snowboarding, the Corning Museum of Glass, and Watkins Glen International Speedway.

Read more about this hotelShow less

Located in Hornell, Best Western Maple City Inn is within a 15-minute walk of Hornell Erie Depot Museum and Railhead Brewing Company. This hotel is 0.7 mi (1.2 km) from Veterans Memorial Park and 1.9 mi (3 km) from Canacadea State Forest.

Make yourself at home in one of the 62 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • Pool access available from 6:00 AM to midnight.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 40 per day
    • Pet fee: USD 40 per accommodation, per day
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Hornell Erie Depot Museum 0.6 km / 0.4 mi
Railhead Brewing Company 1.1 km / 0.7 mi
Veterans Memorial Park 1.2 km / 0.7 mi
Canacadea State Forest 3 km / 1.9 mi
St. James Hospital 4.3 km / 2.7 mi
Almond Village Park 9.4 km / 5.9 mi
20th Century Club Library 9.5 km / 5.9 mi
Almond Town Hall 9.8 km / 6.1 mi
Lions Park 10.3 km / 6.4 mi
Alfred Town Hall 14.7 km / 9.1 mi
Turnpike State Forest 14.8 km / 9.2 mi
St. James Mercy Hospital 18.6 km / 11.5 mi
Alfred Ceramic Art Museum 18.6 km / 11.5 mi
Fosdick-Nelson Gallery 18.7 km / 11.6 mi
Scholes Library 18.7 km / 11.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 62
  • Number of floors (main building): 2
  • Suites: 4
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
Show 14 more facilities & services
  • Laundry service
  • Air conditioning in public areas
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Restaurant
  • Conference room
  • Business centreExtra charge
  • Indoor freshwater pool
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Cash Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Maple City Inn

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Best Western Maple City Inn

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Best Western Maple City Inn

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 25 m²ROO.ST-12
    Room STANDARDPhoto unavailable5 photos

    Best Western Maple City Inn

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-12

    Room amenities

    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave
    • Fridge
    • Internet access
    • Hairdryer
    • Cable TV
    • Desk
    • Alarm clock
    • DVD player
    • Cot on demand
    • Wake-up service

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BED • 1 Bedroom • 25 m²ROO.QN
    Room QUEEN SIZE BEDPhoto unavailable5 photos

    Best Western Maple City Inn

    Room QUEEN SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width, Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Room amenities

    • Cot on demand
    • Fridge
    • Internet access
    • Hairdryer
    • Wi-fi
    • Wheelchair-accessible
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave
    • Cable TV
    • Desk
    • Alarm clock
    • DVD player
    • Wake-up service

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Best Western Maple City Inn

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Maple City Inn

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Best Western Maple City Inn

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Best Western Maple City Inn

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN BED NON SMOKINGRoom • QUEEN BED NON SMOKING • 1 Bedroom • 25 m²ROO.NM-QN
    Room QUEEN BED NON SMOKINGPhoto unavailable5 photos

    Best Western Maple City Inn

    Room QUEEN BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed, Single bed 80-130 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-QN

    Room amenities

    • Cable TV
    • Desk
    • Ironing set
    • Hairdryer
    • Internet access
    • Fridge
    • Microwave
    • Alarm clock
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 25 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable6 photos

    Best Western Maple City Inn

    SUITE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Cot on demand
    • Cable TV
    • Desk
    • Alarm clock
    • DVD player
    • Wake-up service
    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave
    • Fridge
    • Internet access
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Best Western Maple City Inn

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Best Western Maple City Inn

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 25 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable5 photos

    Best Western Maple City Inn

    Room KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Cable TV
    • Desk
    • Alarm clock
    • DVD player
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave
    • Fridge
    • Internet access
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Maple City Inn

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Maple City Inn

8.4
Excellent
834 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.4 /10
Location
8.2 /10
Neighborhood
7.6 /10
Quality
6.0 /10
Value
6.8 /10
Amenities
7.8 /10
100 reviews shown
8/10
Excellent
25 Jul 2026
Amanda
Linens were worn but serviceable. Staff was helpful and shy but friendly. Perfectly acceptable for a late-in, early-out one night stay.
10/10
Exceptional
21 Jul 2026
JOE
Clean rooms
Family_with_children
2/10
Poor
20 Jul 2026
Matthew
Booked for the pool. Pool was unavailable.
Friends_and_family Family
8/10
Excellent
20 Jul 2026
Debbie Daniluk
I was disappointed they didn't have any USB connections. Breakfast was good, staff was friendly.
Self
4/10
Poor
20 Jul 2026
Catherine
The room was ok. The staff were friendly. They shut down the breakfast before 9:30 the morning after we arrived, so we had to go out to eat. The pool was not open due to some part that hadn't come in.
I picked that hotel specifically because it had breakfast and a pool!!
I feel they should have offered me a coupon or given some money off of my stay.
Family
4/10
Poor
19 Jul 2026
Jacqueline
Will not return. The cleanliness was awful. The bathroom definitely was not clean because it had two used bars of soap, a towel hanging behind the door and no toilet paper. Completely needed to be vacuumed. Found a moldy orange on the floor in the corner of the room. Out dated. Has potential but not kept up.
Friends_and_family Friends
10/10
Exceptional
19 Jul 2026
Bonnie-Michelle
The rooms were very nice and well decorated the place was very clean. They provided a beautiful complementary breakfast. The pool was under construction that was down but in a nice machine, but that can happen at any time.
10/10
Exceptional
18 Jul 2026
April
Well, at first look, it looks like an older hotel. I don't mind as much as long as it has a good bed and a gym. My room was clean and neat. The gym was perfect for my needs. They did offer breakfast,although I just settled for oatmeal packet as some of the food didn't look appetizing to me. I dealt with several staff members and they were all very helpful and courteous. I read other reviews about the train noise being a problem. The train noise never bothered me while in the room with the t v on, I could barely hear it even though it was right there.
Self
8/10
Excellent
17 Jul 2026
Kathleen
Nice place to stay and good location within the city.
Partner
10/10
Exceptional
16 Jul 2026
Cristiane
Well maintained
Business
4/10
Poor
14 Jul 2026
Jean
After reserving a room online, I arrived at 7 p.m. The room was not ready and I was unable to access until 8 p.m.

The room was OK but it was easy to hear the people in the hallway as well as in the room above.

Not a very restful stop after a long drive.
Self
8/10
Excellent
13 Jul 2026
william
Good 2 night stay. Not much in the area. Internet seemed pretty slow.
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
Jeremy
Room eas clean, staff were kind, pool was definitely a treat!!! Slept like a baby!!!!
Family_with_children
2/10
Poor
09 Jul 2026
Christopher
I booked the hotel to be able to use the pool and it was closed for the day when we got there. No explanation! That was the whole reason I booked this hotel.

Got to my room and the TV didn't work. They got me a new remote which didn't have batteries in it. Then they got me a new TV and brought it into the room and you couldn't change the channel because it didn't have a remote.

Then I asked for a new room and they moved me. TV worked in the new room finally.

Went to get breakfast at 8am and they were all out of mix to make waffles, and no more pastries. They only had 1 bagel left, which I took, and it was stale. No coffee available.

I can't express how disappointing this experience was!
Friends_and_family Family
8/10
Excellent
09 Jul 2026
Beth
The shower was the best ! Restaurants close by excellent food. People were friendly
Self
4/10
Poor
05 Jul 2026
Brandon
Room next to us had dogs inside that barked all night long from 7:30pm to midnight when we fell asleep. The echos of the dogs barking could be heard half way down the hotel so there is no reason staff couldn't address the issue or be aware. Rooms were clean but dated with signs of mold on one wall where there were signs of water damage. Property overall was in severe disrepair on the exterior, and all electric vehicle chargers were found to be in-operable with either charging errors or labeled out of service. We will never stay at this property again and advise all others to avoid and find alternative lodging further north of Hornell.

Pictures included are of the LOBBY seating area. Property management needs to be held accountable or engage corporate for additional funding and support for overall building maintenance.
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
ABIGAIL
Great, friendly, helpful staff
Partner
8/10
Excellent
02 Jul 2026
Janet
The room was clean and the staff were all very friendly and helpful.
Family
10/10
Exceptional
28 Jun 2026
Ravi
It was all very good. Clean rooms, good breakfast
10/10
Exceptional
24 Jun 2026
Randall
Property was very nice...well kept. Check-in was very personable. Beds were comfortable.
Partner
2/10
Poor
20 Jun 2026
James
No insulation so you heard the trucks like they were in the room with you, if you were on the highway side of the building. All night long, the trucks downshifted in my room. No sleep.
Self
8/10
Excellent
12 Jun 2026
LILLIAM OTERO
There are not many options. The staff is very friendly. But cleaning is not the best
Self
6/10
Pleasant
03 Jun 2026
Ken
Under renovations. Pool was closed.
Self
8/10
Excellent
31 May 2026
Dianne
The indoor pool was closed and according to staff, it had been closed for more than a year due to a broken heating unit.
Parking lot was in need of repair, there were several large potholes at the entrance to the parking lot
Family
10/10
Exceptional
27 May 2026
Paula
Good Breakfast
2/10
Poor
27 May 2026
Edward
Traveled hours to find out hotel pool was broken. No warning on website or anywhere else. . No refund. No apology. Hotel staff couldn’t care any less. Been here before. Will never ever come back.
Friends_and_family Friends
2/10
Poor
24 May 2026
Harley
We'll start with the pool, the main reason we choose this hotel. The pool was not available due to a blown water heater. Then all the electric car charges were not available due to running in the same line as the blown water heater. We got back from dinner the ceiling in the bathroom of our hotel room was cracked and falling in so this prompted us to get 2nd room. We walked into the 2nd room and the sheets were all over the room and trash can was upside-down on top of the desk and the bathroom was a mess. Clearly not cleaned. We immediately went back and after waiting for some time we got a 3rd room. They had no other rooms available on the 1st floor so we had to go to the 2nd floor for the 3rd room which was fine because theres and elevator right.... not so much the elevator broke down over night and we were told just use the stairs. Which is soo easy with two small kids and a stroller. The continental breakfast wasnt big enough for all the guest saying at the hotel. We came to eat and no egg/ bagels/ bread or muffins were left and weren't being restocked.
To top it off the maintenance man was walking around with a bucket of tools in one hand and a blunt in the other. Not even trying to hide it. For a smoke free hotel the whole place reeked.
Family_with_children
6/10
Pleasant
16 May 2026
John
Room was not as clean as it could be.
Toilet needed to be flushed. Disgusting
Self
10/10
Exceptional
12 May 2026
Amber
Breakfast was fresh when I went out at 7 am love the waffle maker staff helped me since it was beeping and I didn’t know unit had to be flipped over
Friends_and_family Family
6/10
Pleasant
10 May 2026
Perryn
It was a fine stay. Staff was nice, parking is a bit limited for a busy weekend, breakfast was average and edible. The cost of the stay is quite high for the experience. However, it is one of the only hotels in the area. They jacked the price becuase it was graduation weekend. We paid about $380 for one night. Nothing particularly bad about it. But nothing great either.
Partner
8/10
Excellent
07 May 2026
Jeff
Just ok, pool closed
Business
10/10
Exceptional
02 May 2026
Sonia
Clean room.. nice staff
10/10
Exceptional
02 May 2026
Lindsey
The breakfast was fresh and nicely displayed. The room was clean and the staff was helpful.
8/10
Excellent
25 Apr 2026
Marc
Breakfast was underwhelming, but the location is good.
Partner
10/10
Exceptional
20 Apr 2026
Cherish
Got there the sweet lady at the desk Saturday morning was so sweet and so helpful! The hotel was so clean and the beds were so comfortable! I was able to use the pool with my grandson and we had the pool to ourself!! Will be coming back!!!
Family_with_children
10/10
Exceptional
13 Apr 2026
Cynthia
The hotel was clean. The evening desk staff was awesome. She was very polite and helpful. Breakfast was good but some of their equipment was being repaired so options for some meals were less. The pool was great! We would definitely stay there again.
Friends_and_family Family
8/10
Excellent
10 Apr 2026
Ramon
Was clean, rooms cleans. Breaksfast was okay, not much options, but it was more than just bagels and danishes. Room had microwave and fridge, just wish they had rooms with a kitchennette.
Self
6/10
Pleasant
02 Apr 2026
Bron
Easy parking, okay breakfast, need vending machine that except cash?
10/10
Exceptional
01 Apr 2026
Alberto
Enjoyed my staff, we had no issues.
10/10
Exceptional
30 Mar 2026
Delbert
nice comfortable stay.
Self
10/10
Exceptional
28 Mar 2026
Amber
Parking was easy
Friends_and_family Family
10/10
Exceptional
23 Mar 2026
Thomas
Yes
4/10
Poor
17 Mar 2026
sheyna
Please clean the room someone else's snot was all over the shower and the amount of mold on the shower head ....gross. The walls are paper thin - the guy next door was on the phone till 10pm then he was snoring till 6am and them on the phone again from 6:30-7:30 when he left. I did not wish to be awake at 6:30am! Breakfast needed some healthy options other than plain yogurt and dirty apples.
The employees were really nice though.
Family_with_children
8/10
Excellent
15 Mar 2026
Steven
Rooms were clean and comfortable. Breakfast was pretty decent. Would stay again.
Partner
2/10
Poor
15 Mar 2026
Amy
Staff was friendly but not accommodating
Partner
10/10
Exceptional
06 Mar 2026
Scott
Clean and nice
2/10
Poor
23 Jan 2026
Robert
Expedia! Hotel staff was great! My reservation kept getting declined due to virtual card.
10/10
Exceptional
16 Jan 2026
Daniel
Great location.
10/10
Exceptional
15 Jan 2026
Donald
The room was clean, the pool was warm, and the staff was helpful and friendly.
Leisure Self
8/10
Excellent
11 Jan 2026
Tammy
Room okay water doesnt shut off has a steady drip but clean.
Friends_and_family Friends
2/10
Poor
15 Dec 2025
Angela
Stay far away !!! What a disgrace they let people from the streets that aren’t even booked to stay here they come in and out and harass paying customers!! We didn’t feel safe at all always having to watch our surroundings!!
Family
10/10
Exceptional
27 Nov 2025
Angel
Nice facility.
Business Family
10/10
Exceptional
23 Nov 2025
Laura
Friendly staff, clean room, comfortable bed
Friends_and_family Family
8/10
Excellent
21 Nov 2025
Pamela
The room was clean. The receptionist was friendly.
Partner
2/10
Poor
20 Nov 2025
Jason
Room wasn't clean. Found garbage and an old sneaker under the bed.
When we tried to check out - we waited 15 minutes for someone to actually show up at the front counter.
Tried calling to follow up on some missing luggage and no one has answered the phone ALL DAY.
6/10
Pleasant
17 Nov 2025
Angel
I was a little disappointed in the hotel. I guess I expected a nicer. It was the little things that got me; overall worn space, the dresser drawer wouldn't stay closed, dips in the hallway, treadmill was fairly old, bur worked, that kind of thing. Loved that there was shampoo, soap, etc in the bathroom.
Leisure Family
4/10
Poor
15 Nov 2025
Pamela
We got woken up in the middle of the night by the carbon monoxide detector. Front desk didn’t know what to do and they had no batteries. We took it off the wall and walked it down to the lobby desk in pjs in middle of the night. Pool was closed the next morning. Employee was smoking right out the main entrance front door. Ny law 50 foot she was like 5. She also rude. The breakfast employee was nice and kept things clean.
Leisure Family
4/10
Poor
10 Nov 2025
Christine
The breakfast was not great. Scrambled eggs microwaved in a plastic bag. Wet sausage.
Waffles were good.
Friends_and_family Family
2/10
Poor
09 Nov 2025
Alicia
They charged me twice for my room! And now they are telling me they didn’t even after sending them my bank account information and withdrawals! Also, the room was not clean, mold on the bathroom ceiling & No shampoo in our dispenser. Lastly, they are NOT kid friendly staff- rude and lazy!!!!
Friends_and_family Family
4/10
Poor
09 Nov 2025
Marie
Very outdated rooms. You can hear everything
Leisure Family
8/10
Excellent
08 Nov 2025
Deborah
Yes
Friends_and_family Family
10/10
Exceptional
07 Nov 2025
john
The stay at the Best Western in Hornell was Excellent. The rooms were spotless, the workers were pleasant and courteous and they made our stay special. Wish every hotel could be like this.
Friends_and_family Family
6/10
Pleasant
27 Oct 2025
Yiu
This is an average hotel in the south side of town. You will find big supermarkets and better restaurants in the north side.
Leisure Family
10/10
Exceptional
20 Oct 2025
Vageesh Panditharadhya
It’s good
10/10
Exceptional
18 Oct 2025
Lindsey
Clean room. Easy parking. Quick drive to Alfred State.
Leisure
8/10
Excellent
13 Oct 2025
Rita
The room was clean, parking good and breakfast ok.
Leisure
6/10
Pleasant
13 Oct 2025
Scott
It’s okay. Kind of stuffy and not easy to get fresh air though
Leisure Family
8/10
Excellent
06 Oct 2025
Darby
Nice staff
6/10
Pleasant
21 Sep 2025
Justin
Bathroom not clean. Long black hair all over the floor as well as in the shower.
Leisure Partner
10/10
Exceptional
21 Sep 2025
Daniel
Easy acces
Leisure Family
6/10
Pleasant
03 Sep 2025
Heidi
The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.
Leisure Family
10/10
Exceptional
28 Aug 2025
Rachel Ellen
Nice stay.
Leisure Partner
8/10
Excellent
23 Aug 2025
santina
Stay was good. But hotel was run down- ceiling was peeling and falling apart. We were given a handicap room which is fine but we didnt need one. We could hear everyone above us move. And the shower made the bathroom floor a mess
Friends_and_family Family
4/10
Poor
22 Aug 2025
Dyasia
No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.
Business Partner
10/10
Exceptional
10 Aug 2025
Howard

Great stay.

The staff was super helpful. The breakfast was great. And the overall experience was wonderful.
Friends_and_family Family
4/10
Poor
28 Jul 2025
Verified traveler

Its a motel full of construction workers

Only ONE staffer on to check guests in, guests piled up, no one to help resolve computer issues while another checked guests in.
Friends_and_family Family
2/10
Poor
25 Jul 2025
Yolene
Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.
Family
6/10
Pleasant
22 Jul 2025
Jim
My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.
10/10
Exceptional
19 Jul 2025
Lillian
The staff is super friendly!!
Leisure Family
8/10
Excellent
17 Jul 2025
Katie
Staff was nice, but very run down area and building looked run down and outdated. Room was clean and amenities were adequate
Leisure Family
10/10
Exceptional
17 Jul 2025
Ariel
It was a great experience
10/10
Exceptional
15 Jul 2025
Amber
Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room
Friends_and_family Family
8/10
Excellent
07 Jul 2025
Julia
The pool was a little small but we were the only ones there. The breakfast provided was great. Check in was very slow. The room was a decent one. Large fridge and microwave. Otherwise average but clean. Rate was high for what it was, but it was also graduation weekend. Would stay again at a lower rate.
Leisure Family
2/10
Poor
28 Jun 2025
Nancy
I had to cancel my reservation a week before the trip. No one answered the phone and they still assume I was there.
They will not respond to a message from Expedia.
Would never recommend this hotel to anyone!!
Leisure Family
6/10
Pleasant
22 Jun 2025
John
Old and dated.
Leisure Partner
8/10
Excellent
01 Jun 2025
Jeffrey
Everything was very good. Clean room, friendly staff. Breakfast left a lot to be desired!
Leisure Family
8/10
Excellent
18 May 2025
Mickie
The pool
Leisure Family
10/10
Exceptional
12 May 2025
James

Very nice place for your family

Hey, beautiful experience
Business
10/10
Exceptional
04 May 2025
Joanna
Great stay, rooms are very clean and comfortable, very friendly staff, Tracy is very attentive and welcomed us with fresh coffee when we arrived!
Leisure Family
10/10
Exceptional
28 Apr 2025
Ezekiel
Was a great hotel stay to come see my people at Alfred State College
Business Self
8/10
Excellent
27 Apr 2025
Edward
Nice spot, convenient restaurants, and amenities
10/10
Exceptional
22 Apr 2025
William
Nothing
8/10
Excellent
13 Apr 2025
Jourdan
Easy to get to and close to our destination.
Business Family
6/10
Pleasant
12 Apr 2025
Donna
The check in process was slow in the evening. Person was fine just seemed overwhelmed. Additional morning/check out staff helpful.
Room was large and as described. A definite plus and was clean. Refrigerator was larger than most and microwave was also a nice size. Bathroom products good quality.
The hotel area is not one I would stay in again. Our room faced someone’s back yard. Parking was limited. We arrived at night and didn’t see until am.

Didn’t get to have breakfast other guests were hovering and stacking food and we had a time limit.
This was part of college visit and we have been staying at different hotels and types. This best western was nice and if in a different area would recommend more.
Business Family
10/10
Exceptional
05 Apr 2025
Jara
Clean, comfortable at a great price
Friends_and_family Family
2/10
Poor
30 Mar 2025
julian
I have been trying to get a hold of staff via the phone to query reservation and its been a day i havent gotten through
8/10
Excellent
28 Mar 2025
Harley
Check was fast and easy, many options for the continental breakfast, pool area was clean.
Definitely recommend bring snacks/drinks with you as there is no vending at this location. Says they offer drinks and snacks for purchase in main lobby but its very limit there was hardly anything there. 3 bags of cheese puffs and a few drink options
Leisure Family_with_children
10/10
Exceptional
25 Mar 2025
Carrie
Staff was great and clean place
8/10
Excellent
10 Mar 2025
Teela
.
10/10
Exceptional
26 Feb 2025
Marty
Property was clean, staff was friendly and the location was great.
Leisure Partner

Location & surroundings

Best Western Maple City Inn
1 Canisteo Square, Hornell, United States

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map

Best Western Maple City Inn

57 hotel photos