Kempinski Hotel Guiyang

China , Guiyang - Guizhou
Guiyang, Huguo Road 68
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19 reviews shown

10/10

Exceptional

21 Jan 2025

Hin Ming Alfonso

nice

Business_and_leisure Partner

8/10

Excellent

20 Jan 2025

Hin Ming Alfonso

nice

8/10

Excellent

18 Jan 2025

Hin Ming Alfonso

Nice

Business_and_leisure Partner

8/10

Excellent

14 Jan 2025

Hin Ming Alfonso

The stay has been satisfactory in general

10/10

Exceptional

16 Jul 2024

lai yin

非常好

Leisure Friends

10/10

Exceptional

15 Jun 2024

Donghang

excellent stay. Front desk excellent service!

Friends_and_family Family

10/10

Exceptional

17 Aug 2016

Verified traveler

Beautiful Hotel

Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking.

I especially asked for a room on the non-smoking floor at check-in. During our 6-night stay, one day, we found that smoke was fill in the hallway--someone was smoking in a room and had the door wide open. We made a big complaint to the front desk. They immediately took care of it, and didn't happen again.

The hotel was beautiful. The breakfast buffet was great--a wide display of selections. Our room was not big, but felt luxurious. The view form the room was great.

There were a supper market, shopping mall and lots of restaurants next to the hotel. You can easily get a taxi outside the hotel entrance.

I used my name to book the hotel and checked in with my credit card. However, it's probably a cultural thing--I found out at check out that they put my husband's name on the receipt, which I needed for reimbursement. It took a while for them to correct it. Since we had an early flight to catch and a taxi was waiting outside, it did create stress on us. But, they did try hard to satisfy customers. Overall, I still gave the hotel full-point rating.

10/10

Exceptional

30 Oct 2014

John

Beer and gym

Amazing. All eas as expected - amazing. They brew their iwn beer. The newly opened gym eill help you burn it off.

8/10

Excellent

18 Aug 2014

Sam

Great location

good stay, very convenient. close to Jiaxiu Tower, but close to shaopping mall too. Easy to find good resteraunt.

10/10

Exceptional

07 Aug 2025

Man Sun

如能改善空調設備，令房間更涼快就更好了。

Leisure Partner

8/10

Excellent

02 Sep 2019

酒店环境舒适，服务态度和服务质量不错

Friends

10/10

Exceptional

27 Sep 2016

Verified traveler

交通方便，就是贵

挺好的，楼下有幻影卖，楼上很高层，酒店很豪华，就是贵，真是贵啊，贵阳那么个小地方，2-300住的很好啦，这个要1480块，太贵啦

Partner

2/10

Poor

26 Aug 2016

pengchi

非常不值得住的酒店

10/10

Exceptional

10 Aug 2016

Verified traveler

Perfect stay

Short business stay, transportation well organized despite huge delay

2/10

Poor

18 May 2015

Verified traveler

Bad service at Kempenski Guiyang

The Kempenski Hotel disappointed me great deal this time. The front desk staff was unable to solve my question even with my repeated request (Remarks: I was just asking for an invoice!) and after I was back home, their "executive housekeeper" kept finding excuses and even asked the hotel portal to reply me directly.
Kempenski, as a reputed hotel, should not have been providing such bad customer service and inflexibility in dealing with customers' reasonable requests. I wondered if they would treat other business travellers with the same ridiculous service in the future. I would seriously consider whether to stay at the hotel chain again in the future.

6/10

Pleasant

02 Nov 2014

Verified traveler

押金

要求顧客預付每天1000元押金很不合理!感覺被當小偷或不願付錢

8/10

Excellent

04 Sep 2014

Verified traveler

Good! The serve are good!

10/10

Exceptional

23 Sep 2013

Gracie

Unforgetable Stay!!!

Very welcoming with friendly staff, excellent location with view of the city, close to the shopping mall and Jiaxiu Tower, lots of good to see the city. The best experience is the splendid view in 53 Club, I had couple glasses of white wine with friends over there, that was fantastic, we really had a lovely night in the hotel . I would go back anytime.

10/10

Exceptional

23 Sep 2013

Ziyun010

Impressive Experience in Guiyang!

Excellent, luxurious, situated in , I can't find words to say how great this hotel is. Great location for everything. Very pleasant, polite staff. Many possibilities to spend time in shopping, entertaining and local experience.