Hotel Evagelia

2/10

Poor

28 Mar 2026

faten

The bed sheets were not changed throughout my stay. I even left a lipstick mark on purpose to check, and the sheets were still not replaced.

There was no shampoo provided initially — we had to request it.

The building is very old, the shower is extremely small, and the internet connection was the worst I’ve experienced.

Breakfast was very basic and disappointing.

Overall, this was a poor experience. I would not return, nor would I recommend this place to others.

Family_with_children

6/10

Pleasant

16 Dec 2025

David

Rooms need upgrade and overall look from the outside

Partner

6/10

Pleasant

29 Sep 2025

Lana

It’s an ok hotel for a couple nights

Leisure Family

10/10

Exceptional

27 Sep 2025

Marie

The hotel was beautiful and the room luxurious and clean.The staff was friendly and knowledgeable. The food was fine, but not great. I would stay here again.

10/10

Exceptional

23 Sep 2025

John

Staff very helpful. Room was nice. AC about like AC in most of Europe. Great bar. Don’t even think about driving to the royal palace. The star will arrange a cab.

Leisure Friends

10/10

Exceptional

10 Sep 2025

Louise

Gorgeously appointed Baroque design outside and in. Collection of Italian Borone ceramics throughout the hotel.

6/10

Pleasant

14 Aug 2025

Stephanie

They had a money exchange, they did not. You never answered the phone when you call about changing the air conditioning. It was way too hot in the room. The whole stay and the transparency, and they list on their page is not what they provide.

Family

10/10

Exceptional

07 Aug 2025

BORIS

Thank You for Your business!

Partner

8/10

Excellent

01 Aug 2025

Stephen

It was fine, make sure your down for breakfast early as they start to clear up and turn machines off 30mins before the end

6/10

Pleasant

29 Jul 2025

Fred

Excellent restaurant dinner.
Poor neighborhood surrounding.

8/10

Excellent

27 May 2025

Neil

Excellent dining, food, wine service top notch ….. we ate in the main lobby a really fantastic space.

Partner

10/10

Exceptional

24 May 2025

Bradley

Classy, very clean, very good service from all the staff

Leisure

10/10

Exceptional

11 May 2025

Lianquan

Splendid grand building and beautiful great hall with tasteful classical decorations. A good base to stay for visiting Rylal Palace of Caserta. Staff are friendly and professional. Room is clean, quite and comfortable. After extremely tense sometimes chaotic driving and parking in Sorrento-Amalfi region it was a huge relief to park in hotel's wide open courtyard!

Leisure Family

10/10

Exceptional

07 May 2025

Andrew

This hotel was amazing, the inside of the hotel was beautiful and the room we had was very spacious, with a jetted bathtub/shower combo. There weŕe also light switches by the bed on both sides to turn on/off all the lights in the room which was extremely convenient. The dining at the hotels restaurant for dinner and for the breakfast buffet were both extremely delicious. The hotel was in an industrial area, nowhere near the center of naples, but for a quick stop on our way back north to get some rest before flying home, this hotel was exactly what we needed. The building was starting to show its age, but none of that detracted from how amazing our stay was. The spa services provided were top notch and exactly what we needed after a long vacation filled with constant walking. I would recommend this hotel to anyone that needs a night in and a spa day to wrap up a vacation, it was amazing.

Leisure Partner

8/10

Excellent

27 Apr 2025

PING

Great hotel for a nice stay for Caserta Palace

Staff are very friendly, helpful and pay attention to details. Room, lobby are decorated beautifully. Bath shower needs some work.

Partner

10/10

Exceptional

01 Apr 2025

Claire

We loved our stay here! After 20h of travel, the spa was a life saver. It was open until 9pm which was a nice surprise, and had amazing amenities. Sauna with herbs, steam room, pool, hot tub, spa showers, etc.

The room was simple (we booked the standard room with 2h spa), but it was great for the one-night we were here. The hotel is gorgeous and the staff were super friendly and helpful. I’d definitely recommend if you are wanting to stop somewhere near Naples airport for a night before heading out to your destination.

Leisure Partner

8/10

Excellent

17 Oct 2024

Eric

The building is kind of out dated. I can imagine that this hotel had its glorious day. The decoration is classy and nice looking. However, the entry gate is hard to find and seem like the area is not that safe comparative. However, the food for the dining is very tasty but the breakfast is too common and quality is not to the top grade. Internet is kind of slow.

Leisure Family

10/10

Exceptional

05 Oct 2024

Yehuda

Excellent hotel

Excellent hotel
Luxurious, quiet and spacious. Great breakfast.
Highly recommended.

Partner

6/10

Pleasant

23 Sep 2024

Nicola

Outdated old hotel in unsafe industrial area.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Joanne

Beautiful, clean, private fenced in parking

6/10

Pleasant

04 Sep 2024

Paolo

The property is okay

Leisure Family

10/10

Exceptional

26 Aug 2024

Martin

This is a great hotel--staff are attentive, the rooms are comfortable, and their restaurant serves excellent food and a wonderful breakfast buffet (everything from eggs to meats to pancakes to yogurt to pastries). It is conveniently located 10 minutes or so from the train station and royal palace. One negative is the street hustlers in the area washing car windshields, etc. In short, you're not going to take a walk around the neighborhood. However, the hotel is like a little fortress with locked gates all around. You feel safe and at-home inside. For the price, I highly recommend Grand Hotel Vanvitelli.

Leisure Friends

8/10

Excellent

30 Jul 2024

Nunzio

Expecting to be in the building shown on the ad

Leisure

8/10

Excellent

14 Jul 2024

Giuseppe

Not properly clean and bathroom still with previous used soap and room with used slippers

Leisure Partner

10/10

Exceptional

23 Jun 2024

James

Perfect spot for Royal Palace visit

If you want to visit the Caserta Royal Palace ( a must) one should stay at the Vanvitelli. A beautiful hotel, great spacious rooms. Great bathrooms, a terrific restaurant, bar and also a really good spa to soothe the traveler.
We will definitely bring family and friends here again!

Partner

8/10

Excellent

11 Jun 2024

Joseph

Nice hotel; sub par neighborhood.

A fine stay. Parking was terrible at arrival as there was a business convention on the property. But once those folks departed, no issues. Hotel was quite clean and well maintained. Very comfortable bed. No noise from outside traffic. The impressive lobby could use additional AC, but not uncomfortable. On site restaurant was very professional, but the food was not up to par for the surroundings. Not bad, but expected something more. Front desk staff all very pleasant and tolerated a non-Italian speaking American. The surrounding neighborhood is dingy; lots of trash scattered about, but the hotel property within the fence was very well maintained. I wouldn’t go outside the property after sunset; couple of restaurants within walking distance, but bring a friend. Easy access to the Palace from the hotel; straight shot, no more than ten minutes by car.

Friends_and_family Family

10/10

Exceptional

06 Oct 2023

Lora

Our room was away from the main road; a good thing as the road is very busy. Stunning decor. Good food.

Leisure Friends

10/10

Exceptional

26 Sep 2023

James

This place is over the top. Even met the owner and his son. Wonderful people. This is a place to which I could return

Friends_and_family Friends

10/10

Exceptional

18 Sep 2023

Carol

Thank you for making my stay so comfortable. Such a lovely place

Self

10/10

Exceptional

03 Sep 2023

Alessandro

Great place to stay.

Business Self

8/10

Excellent

09 Aug 2023

Elvio

Very nice Hotel

10/10

Exceptional

07 Aug 2023

Kathryn

Absolutely brilliant location
Road links brilliant so we could easily visit places of interest - royal palace at Caserta, Old Naples Pompelli etc
Pool excellent for a quiet day too

Leisure Family

10/10

Exceptional

05 Aug 2023

Patrick

Love the staff. They are so helpful.

Leisure Family

10/10

Exceptional

22 Jun 2023

Kathryn

This is a beautiful historic hotel. The staff is friendly and very helpful.

Leisure Family

10/10

Exceptional

30 Apr 2023

Joanne

Fantastic hotel.
Spa package was amazing

Leisure Partner

10/10

Exceptional

02 Apr 2023

Karen

Stayed for 23 days while doing a project at the US Naples Naval Base. Everyone was wonderful. Very caring and went out of their way to make us feel welcomed and comfortable. Would like to plan a personal vacation and definitely would stay here.

Business Family

8/10

Excellent

14 Nov 2022

Verified traveler

Elegant and stylish place

Arrived for an overnight stop on the way from Lecce to Rome. Didn't know what to expect and yet what a nice surprise. Elegant, stylish hotel with comfortable rooms and a really good restaurant for dinner.

Friends_and_family Family

8/10

Excellent

16 Oct 2022

Anne

If you must stay in this area, highly recommended.

Beautiful hotel, lovely room, wonderful spa. The hotel is in an industrial area and gated so walking around is not something I would attempt.
The restaurant was good and reasonably priced.
Have not had breakfast, yet.

Partner

8/10

Excellent

29 Jun 2022

Ian

Loved having the suite with comfortable chairs
Staff were friendly - e.g. Rafaella and dining room staff (esp. bar)
Loved the atrium

No ramp to push wheelchair to swimming pool
No help with luggage for disabled person.
Poor instructions from reception & generally

Leisure

10/10

Exceptional

28 Jan 2022

Chris

Lovely spacious rooms that we kept clean. Staff were great and spoke good english.

Business

10/10

Exceptional

26 Nov 2021

Philip

Beautiful atrium and dinner dining room.

Leisure Partner

8/10

Excellent

19 Jul 2020

Federico

Hotel pulito e ben curato, letto comodo e personale disponibile. L'interno è tranquillo nonostante si trovi vicino all'autostrada e ad una srada trafficata.

Leisure Family_with_children

2/10

Poor

23 Nov 2019

Jennifer

We were unable to stay here because of unforeseen circumstances. I called the hotel to ask for a partial refund or full refund 48 hours before our stay. They told me to message them which I did and they never responded. The way it was handled was very sad. I’m still awaiting a response from the property.

10/10

Exceptional

02 Nov 2019

Ivaylo

Perfect stay

Family

10/10

Exceptional

12 Sep 2019

Adam

Lovely place to stay

That was the second time I have stayed there during my business trip.
Again fantastic place, excellent service and lovely views from the balcony.
Room service- top score. Food always delicious and hot.
Reception guys always happy to help and make your stay enjoyable.

Business

6/10

Pleasant

05 Sep 2019

Sergio

Meant to be stylish and extravagant, the property is poorly maintained. Particular inconvenience was poor a/c quality which made part of room very tough to be in.

Leisure Family

8/10

Excellent

13 Aug 2019

Riccardo

Naples 2019

Great place to stay when visiting the outskirts of Naples, Pool was great, and the appetizers in the bar were a nice touch. People friendly and service great! Overall a nice family experience.

Family

2/10

Poor

02 Jul 2019

Verified traveler

This property was being used for the World University Games and should not have continued to take bookings from other guests not involved in the Games. Parking at the hotel was not allowed and involved a walk to a nearby facility with heavy bags. The pool was shut. The hotel is surrounded by police and a pass is needed to access the hotel. The pass was not available for 24 hours causing delays and questioning at entry. Also rooms were not available to access for an entire day as police dogs swept through the property. The restaurant had no menu but a fixed limited meal option and the breakfast was dreadful. Had we been advised that this was an official games hotel we would have booked elsewhere and Expedia should have advised us that was the case.

Business Family

8/10

Excellent

26 May 2019

sharon

Great value with free secure parking

The hotel is great value for money and we especially liked the free secure parking. Although a little worn in places it was comfortable and clean. We also enjoyed a great breakfast with plenty of choice.

Partner

10/10

Exceptional

04 May 2019

Verified traveler

Very elegant. Lovely dining room. But we didn’t know that guests needed to request a temperature setting for the stay. It was hot all night.

10/10

Exceptional

16 Nov 2018

Carmela

Caserta stay

Very antique Hotel and staff lovely, breakfast wide variety but staff a bit annoying like talking between themselves or stand too close to collect plates off table etc.... the bathroom was old and needed updating, shower hardly worked and mould around shower base.... I would stay again because of location

8/10

Excellent

07 Nov 2018

Verified traveler

Very nice property in a less-than-appealing part of town. Probably the best property in the area, but not an area I am interested in returning to. Service was adequate, but not with a smile. There is much room for improvement.

Family

10/10

Exceptional

23 Sep 2018

Verified traveler

Property is beautiful. We checked in for 1 night as we were in transit.
If you are a shopper the Designer outlet mall is 5 minute away!!

10/10

Exceptional

21 Sep 2018

Adam

Lovely place to stay

Great hotel and amazing staff doing room service- very friendly and helpful.
Hotel very nice with a good wifi connection.
Will be definitely staying there again during my next business trip.

6/10

Pleasant

14 Aug 2018

Kea

The history and charm of the hotel are remarkable. However, the hotel is in need of a few updates. The sir conditioning was not working during our stay and despite many requests to have it fixed, we were left unsatisfied and with poor sleep in a room that was 28C I throughout the night. Pool and breakfast facilities were lovely.

8/10

Excellent

11 Aug 2018

Verified traveler

Grand by name, grand by nature

This hotel took me back in time, when details mattered, I was transported into old charm and history, it was a short stop over to my destination which this hotel accomodated, the only thing I had to fault was how hard the bed was, but overall staff and facilities were very good. Easy access from highway meant we we back on route the next day quite easily

10/10

Exceptional

06 Aug 2018

Verified traveler

Beautiful hotel, awesome breakfast

We had a very pleasant stay. The breakfast was wonderful.

Partner

10/10

Exceptional

30 Jul 2018

EffatMehrdadi

Time away with my family

The location that the hotel is in is very convenient as its got bus stops right outside it, there's a supermarket and Mac Donald right down the road and its a 5 minute bus ride to the outlet that they have and a big shopping mall is right opposite.
The hotel was very clean, the room service was spectacular and the cleaners were lovely so we decided to leave them a tip on our last day too. The pool outside was very clean, never really crowded so it was a lovely environment to relax in.

10/10

Exceptional

24 Jun 2018

Ramin

Amazing historic hotel with state of the art upgraded technology. Very close to Caserta palace. Onsite restaurant was very nice with great service and food.

Family

10/10

Exceptional

06 Feb 2018

Nicholas

Excellent position

The hotel is in an excellent position for those visiting Caserta

Partner

10/10

Exceptional

23 Jan 2018

Wayne

Fantastico

Excellent customer service! Recommendations to anyone for a relaxing and enjoyable time!

6/10

Pleasant

27 Dec 2017

Verified traveler

Nice ambiance

The hotel is old but had very impressivein decor and architecture. We stayed around Christmas and did not see a lot of guests. We upgraded the room to a 2 bedroom suit without any problem.

Staff was very friendly and helpful. Breakfast was plentiful and had a nice variety of items.

The condition of the rooms was outdated, and the outdoor pool area seemed unkept. Sheets were clean and housekeeping was daily and very efficient.

I don't think the hotel is busy which is unfortunate because it has amazing potential. Also the location near highway may be not the best for exploring the area although convenient for travel.

10/10

Exceptional

27 Oct 2017

raymond

Fabulous Hotel, Restaurant and Service

This was an amazing hotel. the people were so friendly and efficient. Antonella was the BEST at the reception desk. The facility is beautiful and well-maintained. The dinner in their restaurant was the best we had in Europe!

Partner

8/10

Excellent

02 Oct 2017

sandgk

The decorations in this hotel are typical European. Rooms are spacious with furniture that is a little worn but that just added to the charm. Breakfast was also the typical European buffet. Plenty of options for everyone. Well worth the money and a short drive to the Royal Palace of Caserta which is a \"should not miss\".

10/10

Exceptional

28 Sep 2017

Susan

Comfortable hotel, moderate luxury

Attractive rooms, comfortable bed, restaurant pretty good, reasonably priced (bar too). Breakfast decent (coffee dispenser more for European tastes). Neighborhood outside gates not pretty, too traffic-clogged. But hotel area presents a world in and of itself. Parking area adequate. I'd stay again. Not far from Reggia.

10/10

Exceptional

17 Sep 2017

Verified traveler

very beautiful hotel, excellent food

simply superb, wonderful food and setting and rooms

4/10

Poor

01 Sep 2017

Verified traveler

Very Disappointing

We chose this hotel because of the location to attractions and airport, but it is not possible to walk to any of the nearby attractions…for security & safety concerns, need to have a car.
Also, the airport is close by but the ride from the airport is $80 euros, despite the fact that its only a 15 minute drive.

Family

10/10

Exceptional

20 Aug 2017

Verified traveler

Excellent one night stay

After a long flight and two hour drive this was for us a perfect one night stop. Hotel staff were friendly and efficient. Had an excellent supper in the hotel restaurant and a good breakfast the next day.

Room was spotless, large and a very comfortable bed.

10/10

Exceptional

18 Aug 2017

Verified traveler

One of a kind

I'm glad to have booked this hotel. It has the charm of an older original building that has been updated in good fashion. I had booked the least expensive room which turned out to be a bit disappointing in that it was small with a tiny balcony that overlooked a garbage dump. However, when I complained they didn't hesitate to give me a room that overlooked the pool which was much larger with a huge balcony. The room was comfortable and the bathroom was fine. The internet was slow the first day but much better afterwards. Breakfast was very good – not the best I've experienced but way better than typical. The pool area looked fine. There are plenty of parking spaces and although there were quite a few cars I always found a space. There is a restaurant but I did not experience it. A coffee/tea maker in room was missing for your info. I'm giving this hotel a five star rating which I seldom do.

Partner

10/10

Exceptional

11 Aug 2017

Russell

Very good

Very nice hotel with pleasant staff. Allowed us an early check in which was great.
Resteraunt was fantastic on the night and a very good breakfast the following morning.

Partner

6/10

Pleasant

23 Jul 2017

Ann

Disappointing

While the room was spacious and mostly clean (toilet hadn't been cleaned properly on arrival)) the overall experience was letdown by rude, unhelpful staff. Receptionist was haughty and not interested in welcoming us or telling us anything about the hotel facilities. Bar staff were non existent at lunch time at the pool even though the sign clearly said you could get lunch at the pool. We eventually found a restaurant inside after being directed to the wrong space twice. Lunch was nearly comic with stressed, overworked waiters serving a large conference group. In late afternoon we returned to the pool for a swim. The sign said to get free towels from the pool staff. Still no pool staff. We looked around the area and only found some used towels. After 20 minutes pool staff arrived and told my husband to get towels at reception. My husband went to reception and they said the towels would be 10 euros! He declined. On his return I was already wet. I went to the pool staff and pointed out the sign that said complimentary towels were available from pool staff. He said he'd sort it out. 40 minutes later still no towels or sign of the hotel staff member who was 'sorting' it out. I had to return to our room in wet swimming costume. This is the worst hotel in my 6 weeks holiday in Italy. A very disappointing stay for our final night. After the lunch we decided not to go to the hotel restaurant for what was going to be a final celebratory dinner.

10/10

Exceptional

16 Jun 2017

John

A class above the norm

Lovely hotel, very good restaurant, good secure on-site parking.
Would stay again and recommend to others.
Great value.

6/10

Pleasant

03 Jun 2017

PB

Decent hotel, but the parking was a mess.

The bed could have been better. When we arrived there was a tango festival going on in the hotel so we had a horrible time finding a place to park our car. The festival went late into the night for three nights so it was hard to get a peaceful sleep.

10/10

Exceptional

10 May 2017

David

Old grandeur in today convenient

Excellent finds for little money

10/10

Exceptional

10 Dec 2016

Riki Safed Inn

Old World Elegance

As you walk in - you realize, \"it really looks like the photo\". The ceiling and the chandelier....makes you gasp. Then you are greeted with a smile by the front desk receptionists. Very professional yet genial. The rooms are spacious, clean and comfortable. They have free WiFi - which works. The breakfast is exceptional and the servers are charming. All in all a wonderful experience.

10/10

Exceptional

02 Oct 2016

Michael

Fancy!

We stayed here one night, needing a quick overnight stay while traveling north. Be aware that the GPS in the car was completely in accurate! We would have been better off using the hotels.com map.

Partner

10/10

Exceptional

15 Sep 2016

Julie

Nice place

Classic ambiance.
Really nicely presented.
Great dinner and breakfast.
Close to designer outlets but not much else unless you are on your way to Naples

10/10

Exceptional

15 Aug 2016

David

We enjoyed our stay very much. Hotel was quiet and relaxing. Rooms were spacious and clean.

Partner

8/10

Excellent

15 Aug 2016

Verified traveler

Our stay in Naples

It's quite a distance to Naples/Vesuvius/Pompeii, but the decor made you feel like you were staying in 5 star. Nice large swimming pool and good parking. Good size room. Good range of foods at breakfast.

Partner

10/10

Exceptional

09 Aug 2016

Jacob

Summer holiday in south Italy

We were two families with kids for ten nights summer Holyday in south of Italy, we enjoyed very much the stay .

Family

8/10

Excellent

08 Jul 2016

Verified traveler

Nice hotel

When we checked in our room didn't have AC and it was very hot and stuffy it took over 5 calls to the front desk and finally they moved us to another room. Also the room has only one mirror and its in the bathroom , need to add more.
Concierge service is very good and helpful, they were able to set us up with a driver and a tour to the Amalfi coast

8/10

Excellent

27 Apr 2016

yigal

O.k.

A.c. Did not work

Family

10/10

Exceptional

12 Apr 2016

irving

Very special hotel

Loved the architecting, rooms ware very nicely decorated and comfortable,
Great parking and breakfast, l loved the baking.

10/10

Exceptional

28 Feb 2016

Arnon

Nice place

Very pleasant atmosphere.

Partner

8/10

Excellent

05 Oct 2015

shimon

the hotel is very old fashioned. after summer season there is no air conditioning. the inner rooms are facing the lobby and there is no ventilation or option to open a window.

Partner

10/10

Exceptional

24 Sep 2015

mary

the hotel was beautiful, but neighborhood not the greatest. However, it was gated so felt very safe. If you are exploring this region, this was beautiful.

Family

8/10

Excellent

20 Sep 2015

stephen

Worth a stay

Decent quality close to motor way

Partner

8/10

Excellent

17 Jul 2015

James

Good comfortable hotel.

Nice hotel but very little to do nearby. Ideal as a stop over if travelling by car..

6/10

Pleasant

07 Jul 2015

Sherie

Management problems

I hung the hotel-provided \"Do Not Disturb\" sign on my door, and when I returned to my room, my things had been moved, the bed made, the towels replaced, and the sign had been removed from the door and placed on the desk. In my view, failure to respect the wishes and privacy of guests is inexcusable. I went to the front desk to complain and basically got a shrug. They sent the maid to my room to apologize but I really fault whoever failed to train her as to the meaning of a clearly written sign in multiple languages including Italian. I later spoke to the Sunday manager about it, and by way of compensation he offered me a cup of coffee. I was underwhelmed.

The swimming pool needed a serious cleaning around the edges. It was not very appealing. There were some wadded pieces of paper left by a previous guest under some furniture in my room. Also, the front desk was usually manned by only one person. This hotel has a lot of rooms, and I observed a few times that people were clustered around the front desk and had to wait a long time to ask their question, check out, etc. Also, do not consider staying at this hotel if you do not have a car, as the area is a bit dicey, buses undependable, and taxi fare to Caserta is 15€ each way.

10/10

Exceptional

28 Jun 2015

luigi

Eccellente stay, an hidden gem in a not so good neighbor: definitely worth to consider if looking for an accommodation nearby Naples or the Reggia di Caserta.

Family

8/10

Excellent

15 Jun 2015

Adam

Naples

A/C was not working to well and it was a hot evening.

10/10

Exceptional

11 May 2015

Kay

Great for an overnight stay

Stayed for 1 night on the way down to southern Italy

Partner

10/10

Exceptional

04 Oct 2014

Verified traveler

Oasis in Caserta

Very nice property, unexpected in the location.
The rooms are large and trimmed very well with quality materials such as inlaid wood doors and very nice stonework in the bathrooms.
You seldom see this anymore.

10/10

Exceptional

30 Jun 2014

Shmuel Rafael

Nice Hotel

Very nice Hotel, good breakfast, the pool was not clean so i couldn't use it , but again for one night it was fine

8/10

Excellent

29 Sep 2013

yogiardy

great ambience nd history

The hotel is historic the rooms re good

10/10

Exceptional

13 May 2013

Thomas

Wonderful grand hotel in a noisy surrounding

The hotel is true grand hotel close to city Caserta. The hotel has still the grandness of the old days. We booked a room for a family and got a really large one; nicely furbished and clean. The hotel has sound-proof windows, which is necessary since it is just next to a highway crossing.

8/10

Excellent

17 Jan 2013

Jimmy

...Hotel is good but not this Receptionist.

One of the staff in the reception is not approachable, she don't even show even a fake smile. She was attending to a guest when I'm about to go out and I still need to wait just to give the key to her, she can't do a simple tasks at a time, so I left the key in front of her and when I came back she's blaming me that I lost my key because of what I did(I just left the key in front of her). More training/seminar/orientation or maybe reminder for some of the Receptionist when giving services to guests. I think she need to know and understand the real meaning of DISCRIMINATION. I have been in lot of countries because of the nature of my job and stayed in 4 & 5 star hotels and this is the first time I had encountered this type of employee.

10/10

Exceptional

14 Jan 2013

Verified traveler

Brilliant Hotel

The Hotel was immaculate, the surrounding area was quite urban but the hotel proved to be a safe haven. The bar man spoke perfect English and the service both in the bar and restaurant was first class. The only issue was that it was a nightmare if you wanted to turn left from the Hotel car park, it was crazy but the traffic in Italy is a bit aggressive to say the least. The rooms were top class and I strongly recommend this hotel for anyone who has business in the Marcianise / Caserta area.

10/10

Exceptional

02 Sep 2012

Verified traveler

Old world luxury with all the modern conveniences

Truly a high class place, totally unexpected given the reputation of the area. Right next to the highway/autostrada so very convenient, but alos soundproofed and very quiet. An oasis in the surrounding chaos.
Were we impressed - absolutely. We had a junior suite and don't understand why it is only rated as a 4 star; superb place.

10/10

Exceptional

06 Jan 2010

David

Great find in Caserta

Great find ! We were looking for a nice and affoirdable place to stay somewhere near Naples/Pompeii but North, on the way towards Rome. We selected this place out of pure geography but were very pleasantly surprised. Beautiful physical place, nice rooms, great service, and Caserta is a great town to walk around & eat.

Family