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Quality Inn Pinetop Lakeside

Phoenix Area - AZ · United States

458 East White Mountain Blvd.View location

7.4/10Very good1,000 Reviews
Cleanliness7.6/107.6
Service7.8/107.8
Comfort8.0/108.0
Condition7.2/107.2
Location8.0/108.0
Neighborhood8.6/108.6
Amenities6.8/106.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Pinetop Lakeside

Get more for your hard-earned money at the Quality Inn Pinetop Lakeside hotel in Pinetop, AZ, located in the heart of the scenic White Mountains off Highway 260. Nearby attractions include Rainbow Lake, White Mountain Trails, Lake of the Woods, Woodland Lake Park and Sunrise Park.

Get more value with amenities like free breakfast, free WiFi, an exercise room and a business center. Guest rooms include TVs, microwaves, coffee makers, hair dryers, premium bedding, irons and ironing boards. Select rooms have even more amenities, such as sofa sleepers.

Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

With a stay at Quality Inn Pinetop Lakeside, you'll be centrally located in Pinetop, just a 3-minute walk from Apache-Sitgreaves National Forest and 12 minutes by foot from Ponderosa Plaza. This hotel is 0.7 mi (1.2 km) from Woodland Lake Park and 1 mi (1.6 km) from Woodland Reservoir.

Make yourself at home in one of the 42 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 4:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No elevators Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 51 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 20.00 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 35.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Apache-Sitgreaves National Forest 0.2 km / 0.1 mi
Ponderosa Plaza 1 km / 0.6 mi
Woodland Lake Park 1.2 km / 0.7 mi
Woodland Reservoir 1.5 km / 0.9 mi
Big Springs Environmental Study Area 2.5 km / 1.6 mi
Unity of the White Mountains 3.1 km / 1.9 mi
White Mountain Nature Center 3.4 km / 2.1 mi
Rainbow Lake 3.5 km / 2.2 mi
Springer Mountain 4 km / 2.5 mi
Pinetop-Lakeside Historical Society 4.4 km / 2.7 mi
Pinetop Lakes Golf & Country Club 5.7 km / 3.5 mi
Porter Mountain Stables 6.3 km / 3.9 mi
Show Low Lake 7.3 km / 4.5 mi
Hon-Dah Casino 8.5 km / 5.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • FireplaceExtra charge
  • Garden
  • GymExtra charge
  • Newspapers
Show 16 more facilities & services
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Meeting room
  • Business centre
  • CasinoExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishmentExtra charge
  • Banana boatingExtra charge
  • FitnessExtra charge
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • SkiingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 31 m²QUA.2Q-NM
    QUADRUPLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    QUADRUPLE TWO QUEEN BEDS NON SMOKING

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 31 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE KING BED NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 Bedroom • 23 m²DBL.NM-QN
    DOUBLE QUEEN BED NON SMOKINGPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Quality Inn Pinetop Lakeside

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Pinetop Lakeside

7.4
Very good
1,000 Reviews
Cleanliness
7.6 /10
Service
7.8 /10
Comfort
8.0 /10
Condition
7.2 /10
Location
8.0 /10
Neighborhood
8.6 /10
Amenities
6.8 /10
100 reviews shown
6/10
Pleasant
24 Jul 2026
Paula
Hello. I recently stayed at the property. I had a very late arrival of 1am and the young lady that helped me was very pleasant. I just want to leave 100% clear feedback while not leaving a bad review since I know you are family owned. Room when we arrived was a little musty. It was raining so was understandable. We arrived at 1am so around 4 am was really when the room got hot. We turned on the ac and that when the wall to the left of the curtain made us look deeper at the possibility of mold or cleanliness in the room.
8/10
Excellent
24 Jul 2026
Karen
Great location and the people/staff were very nice.
8/10
Excellent
16 Jul 2026
Jeff
Front desk was the best dont know her name but she was from Concho
Family
6/10
Pleasant
13 Jul 2026
Dolores
Front desk representative was never at their desk. In the morning for breakfast, representative was in the back room. I needed help. I heard noise in the back room, that was for employees, knocked and she came out to help us. Room was fine, but the bathroom shower spout was entirely covered with rust. I did not take a shower the entire time was in there because of this.
Partner
6/10
Pleasant
11 Jul 2026
Brandon
Very basic room. Bed was comfortable.Clean but very aged in all respects. Couch had different color cushions that clearly were not original. Breakfast was cold, not anything hot. Weekday prices provide commensurate value, weekend prices unfortunately do not. Close by to an okay bkfst/lunch place next door.
Partner
10/10
Exceptional
05 Jul 2026
Kenneth
All was pretty good. Nice clean property.
Family
4/10
Poor
28 Jun 2026
Erich
Had to ask for new towels every 2day’s
Could not get a receipt for my 1 week stay
Breakfast was not enough after 8:00 clock
I can’t recommend
Family
4/10
Poor
26 Jun 2026
Rick
The front office staff members were very polite and helpful.
Location is great. Beds were comfortable.
But……We will not be staying here again.
This hotels needs a lot of maintenance and repairs. Safety of hotel first is a real concern.
Rooms were filthy and in dire need of upkeep.
Very rundown and unkept.
Pet
4/10
Poor
25 Jun 2026
Jeremy
We will never stay at this property again. The rooms were filthy, and not well maintained. Couch in room had mismatched cushions that were stuffed with thin pads, all kinds of food and debris under them. Sink area was so dirty with splatters of stuff on the walls and mirror I had to clean it before we used it, floors were dirty, furnishings looked like they were from 1970. They charged us a higher amount at check-out than we had on Travelocity. The desk clerk first said our price was just an estimate, and when I pushed back saying they already charged our account, she then said it was a deposit, and when I told her that wasn't true, she called someone who said they will refund my account for the difference. Free \"breakfast\" was very bleak, not fresh, nor as described. Everything was very bare bones, and not kept up. Would not recommend this place to anyone.
Partner
6/10
Pleasant
22 Jun 2026
Todd
4 day stay , never had the room cleaned, never got new towels and hand towels, had to empty the garbage myself. After all of this it still was not bad , there was alot going on in this little town , just need to staff a litte bit more
Friends_and_family Family
6/10
Pleasant
17 Jun 2026
Gail
I understand that hotels in the area are more expensive, but there are cheaper alternatives in the area that are just as good. Breakfast was the usual continental, nothing special. BF indicated the coffee tastes like instant. Would look somewhere else next time I stay in the area
Partner
10/10
Exceptional
11 Jun 2026
Corina
Very clean! Friendly and helpful staff. They accept pets and the pets are welcomed around the property.
Self
8/10
Excellent
03 Jun 2026
maria
The room was ok the front desk clerk was awful . We waited over 10 minutes for help
10/10
Exceptional
30 May 2026
Renell
Excellent. Good customer service.
Friends_and_family Family
4/10
Poor
10 May 2026
David
Wished I could have cancelled as soon as I got there
Won’t stay again 👎
6/10
Pleasant
04 May 2026
Royce
The beds were uncomfortable and when you called their number they rave about pillow top beds...They bought them in BEDROCK...They sucked.
10/10
Exceptional
26 Apr 2026
Stephanie
Good hotel and price was great
Friends_and_family Family
10/10
Exceptional
07 Apr 2026
Ash
This was a short stay over Easter weekend. Room was clean. Hotel was quiet and conveniently located in town.
8/10
Excellent
06 Apr 2026
Marwinn
The room was clean and the staff is great and air conditioning kept my room nice and cool.
Self
8/10
Excellent
16 Mar 2026
Millicent
towels were hard, bathroom could be toasted other than that room was fine and staff was welcoming
Partner
2/10
Poor
02 Mar 2026
Cynthia
The door had a huge crack on it, there was dead insect on the bed, the check-in guy wasn't too friendly, didn't tell me welcome to Quality inn, or let me know information on what the hotel breakfast. Breakfast was nothing but bagels with jam that was old. They didn't have any hot breakfast, just muffins, bagels. They kept charging my card w/o my approval. Charged me 20 for 2 extra people - even though the room can have guest up to 4 to 5. Unfriendly service.
Family_with_children
10/10
Exceptional
16 Feb 2026
Carlos
Everything was great as always, we have been several times here
Friends_and_family Family
10/10
Exceptional
09 Feb 2026
Rachael
Very smooth check in and out with the front desk staff. Karin was very and willing to help with the morning breakfast items. Pleasant person. Room clean
Friends_and_family Family
10/10
Exceptional
11 Jan 2026
Arthur
Nice clean room
Friends_and_family Family
4/10
Poor
07 Jan 2026
Annette
Hair and stains on sheets. TV kept freezing and picture was cloudy. WiFi didn’t work.
Leisure Family
2/10
Poor
28 Dec 2025
Rafael
This was my first time at this establishment. The staff was extremely mean for no reason, when checking in. I will be taken my business extended stays elsewhere.
Business Family
2/10
Poor
22 Dec 2025
brannon
The room was just dirty walls were stained the frame of the bathroom door was breaking and dirty the shower head was broken and corroded
Leisure Family
10/10
Exceptional
21 Dec 2025
NICOLE
Clean room
10/10
Exceptional
21 Dec 2025
Sue
Didn't have breakfast. Staff really nice. Nice room
Friends_and_family Family
10/10
Exceptional
16 Dec 2025
Vernon
Karen at front desk was great, room was clean and comfortable
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Bruce
The room had everything I needed. The cable TV service had no affiliate coverage. That was disappointing
Self
8/10
Excellent
12 Nov 2025
Brad
decent breakfast - good room for what we needed
Friends_and_family Family
4/10
Poor
08 Nov 2025
jackie
Dirty sheets and towels
Leisure Pet
10/10
Exceptional
05 Nov 2025
Darin
Yes
Business_and_leisure Family_with_children
6/10
Pleasant
03 Nov 2025
Charles
Fix extremely loud heater in room 103
Everything else is great there
Partner
10/10
Exceptional
18 Oct 2025
Steven
A clean room. Everything worked well. Parking was convenient and the room was far enough off the road to limit road noise.
2/10
Poor
15 Oct 2025
Martha
The
6/10
Pleasant
14 Oct 2025
Alan
1 night stay in Pinetop. I would not recommend. Beds were ok. The facilities are mediocre. One of the walls surrounding the sink/vanity had an object that had been mounted to the wall removed. Old screw holes were not repaired. The room had been painted while this object was on the wall, but they didn't bother to touch up this area to match the wall. It was a drastic difference in color. This motel rooms have exterior doors, which is okay. However, the black out curtains did not fully close, leaving a gap that anybody outside of the room could have looked through. There was just a general worn out look and feel. Another negative was that breakfast isn't served until 7 a.m.. Don't know if it was good or bad because we were on the road by 6:30. Not worth the price. Will not stay again.
Partner
10/10
Exceptional
14 Oct 2025
AMANDA
heater worked. booking room was easy and affordable
8/10
Excellent
13 Oct 2025
Charles
took some time for things to start working

heater did not work very well
8/10
Excellent
04 Sep 2025
Moses
Gotta have a working ice machine!
6/10
Pleasant
27 Aug 2025
Evelyn
Kinda old but it was night so not a big deal
10/10
Exceptional
26 Aug 2025
bruce

Receptionist was cute

Staff was incredible room was clean water was hot they left me alone I slept good receptionist was cute
Business
10/10
Exceptional
18 Aug 2025
Greggory
Our room was very clean and I really enjoyed the work-out room.
Leisure Family
10/10
Exceptional
18 Aug 2025
David

Happy Customer

Great hotel. We enjoyed our stay.
Business
10/10
Exceptional
15 Aug 2025
Ray
Room was great. Bed comfortable. Hot water in shower!
Partner
10/10
Exceptional
14 Aug 2025
Mark

Nice stay

Karen at the front desk was great. The room was comfortable too.
Self
6/10
Pleasant
05 Aug 2025
Patricia
Staff was great especially Karen at the front desk. The room was fairly clean but the duvet cover was soiled and the room had a bad odor.
Leisure Partner
6/10
Pleasant
05 Aug 2025
Douglas
The room was nice, minus the couch that had very springy, mismatch cushions.

The bed was comfy and the sheets were Amazing!!!! So Incredibly Soft!!!

The shower curtain smelled musty/moldy Really Really bad!!!
But overall, it was a clean room.

Wifi was Not very good. I was not able to connect and it was a dead spot for Verizon.

Quiet location and felt safe walking around property at night
Business
2/10
Poor
23 Jul 2025
Mike
The only positive about this property is Karen who works the front desk. She was amazing! Had to get keys re-keyed 3 times. Room was dirty, owner walking around monitoring the property and everyone. Won’t stay there again.
Leisure Family
2/10
Poor
13 Jul 2025
Ronald
The room was small and you could hardly get around. The bathroom literally you had to walk in and almost back out. Coffee pot leaked water all over. I opened up the microwave to use it and there was about a quarter of an inch water in there
2/10
Poor
29 Jun 2025
Brenda

Worst experience ever

Arrived after 1030pm. The guy who checked us in didn't speak more than 5 words to me. The first room was dirty, musky smelling. Had unknown stains on furniture, floor, shower curtain and bedding. Karen was an angel and got us a different room the second night, but it made us cut or trip shot. I got bitten all night by bed bugs. I took pictures to show issues and had 2 nights of the worst sleep ever. We didn't stay all the nights we booked.
Friends_and_family Family
10/10
Exceptional
28 Jun 2025
Donnie
I’ve stayed here 3X a year since 2022. Always a quiet and pleasant stay. Karen at the front desk is amazing!
Leisure Self
10/10
Exceptional
22 Jun 2025
Sandi
It was very clean. Great location. Staff was excellent! It had everything I needed. Very comfortable. Even though they were full it was very quiet. I will stay here again the next time I'm in town.
Leisure Friends
10/10
Exceptional
22 Jun 2025
Mark
Staff was friendly and helpful, especially Karen in the lobby.
Friends_and_family Friends
6/10
Pleasant
21 Jun 2025
Donna
My room was very run down and in need of updating and repairs. the floor under the desk was dirty and had hair on the floor.
Friends_and_family Friends
10/10
Exceptional
20 Jun 2025
Terri
A great experience all the way around. Couldn’t have been better. Loved the clean, comfortable room, and the very nice staff.
Leisure Self
4/10
Poor
14 Jun 2025
Dean
could not find the ice machine, not where description says it is. Broken lamp, cold floors, no carpeting, they had a breakfast we could not find it. The front office felt more like staff living quarters. Hair dryer not in its rack. Hand bar in tub not attached. Lots if little things, but the little things matter. Will not go back.
Leisure Partner
8/10
Excellent
04 Jun 2025
Todd

Visit

Stay was good.
Partner
6/10
Pleasant
26 May 2025
Patrick
Would have been nice to have all fees upfront. Everything else was fine, the amenities could be better. Price per night was a little high but it was a holiday weekend.
Leisure Family
10/10
Exceptional
19 May 2025
Steve
Refrigerator is broken

Business Self
4/10
Poor
19 May 2025
steve
TV was dead. Staff just said it's an outdated system, and owners refuse to upgrade
Business Family
8/10
Excellent
12 May 2025
Andrew
This was conveniently located and a clean room sizable enough for two people. The bed was comfortable and parking was convenient.
8/10
Excellent
01 May 2025
Kenneth
Appreciated the acailable Tesla Charging.
6/10
Pleasant
01 May 2025
Scott
The staff was friendly and accommodating. The rooms were filthy, the furnishings were old, the couch was old mismatched cushions bedding was old and torn.
Leisure Partner
6/10
Pleasant
27 Apr 2025
Katherine

Got the job done

Stayed one night while in the white mountains on a fishing trip, nursing a knee injury and just didn’t want to sleep on the ground lol. Clean and put together, but you get what you pay for. Had a warm bed to sleep in which is all my brothers and I really needed, but breakfast was limited to waffle batter, juice, sugary cereals, and yoplait, the TV didn’t work and front office didn’t seem too enthused to assist, so we just let it go. Not a big deal and not what we were there for anyway. Sink was very clogged up. All in all, if you just need a bed that’s not the ground, this is your spot. If you want over the top service and amenities, don’t expect it, and that’s alright. Got the job done.
Friends_and_family Family
2/10
Poor
05 Apr 2025
elishwa
The rooms are dated and the floors were dirty. Bathroom was also not in the best shape. The beds are squeaky and old. The free breakfast was what you get for free, watered down juice and mini bagels. The only hot item was the mini waffles you can make. Staff seemed like they did not want to be there or talk to guests. The location was the only ideal thing here. It’s min. Away from restaurants and are able to walk to shops. It’s also close to woodland park which is beautiful,
Leisure Partner
2/10
Poor
31 Mar 2025
Jaye
The floor and couch were filthy, fridge did not work, very dated, uncomfortable bed.
Leisure Partner
4/10
Poor
19 Jan 2025
Sandra
Rooms were not very clean. There was no room service. Hotel is very old and you could hear loudly people walking upstairs. Heating was good and breakfast was decent but no hot foods.
Leisure Partner
10/10
Exceptional
11 Jan 2025
Saralyn
Great
Leisure Family
10/10
Exceptional
30 Dec 2024
Brett

Pinetop

Early check in was appreciated centrally located was great , thanks a lot
Friends_and_family Family
10/10
Exceptional
28 Dec 2024
Steven A
Great place
2/10
Poor
23 Dec 2024
Idella
I wouldn’t stay here again
Leisure Family_with_children
10/10
Exceptional
29 Nov 2024
Rich
Great place !
Leisure Partner
10/10
Exceptional
01 Nov 2024
Maryellen
Nice big room, very nice and helpful staff!! Even found my keys for me!!
Business Pet
8/10
Excellent
28 Oct 2024
Austen

Good Affordable Hotel

Good little hotel with basic amenities. Location was great, close to the local parks, restaurants and retail businesses. The room had a microwave and a good size mini fridge which allowed us to save some on eating out with the food we brought.

Room itself was clean, good option for a family or average traveler. The breakfast was free and decent but lacked protein. It had the standard staples like juice, coffee, toast, bagels, yogurt, ect. Customer service was good, Karen helping with the breakfast was a gem who made us feel welcome and was kind to the children.
Friends_and_family Family
6/10
Pleasant
28 Oct 2024
Joseph
Miss information on the breakfast time, shows 6
8/10
Excellent
22 Oct 2024
Lenor
Mostly good. The room needs some repairs. The floorboards were loose and the bathroom baseboards looked like they were falling apart.
Partner
2/10
Poor
22 Oct 2024
Esthela
Dirty beds dirty room staff did not change bedding when I called bathroom moldy and looked like throughputs throw up on the floor dirty floor and a man attacked a woman in front of my husband and 2 year old son causing him to cry in panic in the hallway loud stay horrible experience will be dying if not issued refund
Leisure Family
4/10
Poor
21 Oct 2024
Jimmie
This is clearly a 2 star motel and the breakfast was a 1 star
Leisure Partner
6/10
Pleasant
20 Oct 2024
Gary
The biggest issue was the blinds.
Leisure Pet
10/10
Exceptional
16 Oct 2024
Albert

Nice place for your getaway in the pines!

Clean room. Comfortable beds. Nice and quiet. Plenty of parking. 3 EV chargers (2 Tesla, 1 standard). Free breakfast in the morning in the lobby area. Cereal, yogurt, bagels /cream cheese, bread (for the toaster), Golden Malted Waffle station, juice station, coffee. Karen at the front desk was very friendly and and made us feel welcome. She is such a sweetheart.
Friends_and_family Family
10/10
Exceptional
16 Oct 2024
Daniela
Great hotel, check-in and check-out were seamless.
Leisure Family_with_children
2/10
Poor
14 Oct 2024
Brian
The walls are so thin, you can hear everything going on upstairs and next door. The bathroom smelled like pee. They never came and cleaned, we specially went to the front desk and ask to have room service do our room. They write it down but never came and cleaned the room.
Business_and_leisure Pet
6/10
Pleasant
13 Oct 2024
Chad
Been upgrade but floor not level. Shower needs work. New fake wood floor all coming up I sure because the floor is sagging and unlevel.
Leisure Friends
10/10
Exceptional
10 Oct 2024
Isabel
Chairs with no arms would be nice. I end up sitting on the bed. Too wide for chair. Other than that, nice stay quiet.
Friends_and_family Family
8/10
Excellent
09 Oct 2024
Kurt
Good price.
Leisure Self
10/10
Exceptional
28 Sep 2024
Jim
parking in front of our room and quiet
Leisure Partner
4/10
Poor
22 Sep 2024
Linda
Convenient location. Carpet was very dirty. Lighting was very poor. During one of our stays we had to wash our feet 4 times because our feet were almost black due to the filthy carpet. Ask for room with no carpet; they are hard to get. Impossible to read or apply makeup. When we asked about lighting, we were told to open drapes!
2/10
Poor
16 Sep 2024
Alexis
Normally we love visiting Pinetop-Lakeside but this experience was not what we had in mind. The hotel room was dirty and the floors were disgusting. Unfortunately we cut our trip short after a long night of dealing with loud noises coming from upstair guests. The hotel staff was very understanding and allowed us to cancel the 2nd night of the trip to receive a full refund. We appreciate the staff for their understanding with the matter. We won’t be staying at this property next time we visit Pinetop.
Leisure Partner
2/10
Poor
15 Sep 2024
Steven
Unclean property
The second floor area outside my room was very stained and dirty. And it appeared that the sheets on one of the beds were old and hadn’t been changed so I changed beds.
Not up to normal Expedia standards.
2/10
Poor
14 Sep 2024
Erica
Room was old and worn. Towel rack was coming out of wall.
We had to ask for cleaning fresh towels and trash removal. Our room was cleaned once at our request in 9 days.
Loud talking late at night in the parking lot which took over 2 hours and 2 phone calls to resolve.
10/10
Exceptional
12 Sep 2024
Rosa I Peña
Beautiful place
Leisure Family_with_children
6/10
Pleasant
06 Sep 2024
Susan

Tesla charger the only reason to stay

We stayed there because they have a destination Tesla charger. The floor in the room was filthy. I couldn’t take my shoes off.
Partner
2/10
Poor
25 Aug 2024
Vaughn

Help, clean t to his place!!

Check in process was great, the front office staff was friendly and welcoming. Uponf arrival to the room, we found it as pictured. Thorough walk through, items from previous guest were found in the freezer such as ice cream and bottled water. Bathroom had left over bar of soap and what appeared to be soiled rissue on the base boards. Screen on the window to our room appeared to have been broken from prying or attempted removal. Bathrooms need cleaning bad.
Friends_and_family Family
6/10
Pleasant
20 Aug 2024
William
No handrails in shower and breakfast was closed 1 day and no housekeeping for 3 days.
8/10
Excellent
19 Aug 2024
Jessica
Property has 24-hour front desk so we were able to check in late. Property is close to restaurants and gas stations.
Business_and_leisure Partner
10/10
Exceptional
19 Aug 2024
Deborah
We had a race track of kids above us. I let the front desk know and they promptly took care of the situation VERY kindly and professionally. Morning breakfast was great. Rooms were very clean. We will definitely stay there again. We had a great time celebrating our 34th wedding anniversary
6/10
Pleasant
18 Aug 2024
Andrea
Needs a little more cleaning.
Leisure Family_with_children
8/10
Excellent
16 Aug 2024
Lorenzo
Clean spacious rooms.
Leisure Partner

Location & surroundings

Quality Inn Pinetop Lakeside
458 East White Mountain Blvd., Pinetop, United States

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Quality Inn Pinetop Lakeside

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