Hilton Haikou

China , Haikou - Hainan
Haikou, 109-9 Binhai Avenue
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50 reviews shown

10/10

Exceptional

03 May 2025

Jahnetta

This hotel truly feels like the Hawaii of China, peaceful, welcoming, and the perfect place to recharge. I stayed here during a short stopover before my trip back to America, and it was exactly what I needed. The receptionist was especially kind and went out of their way to help me order a taxi, making my transit smooth and stress-free. Thank you for your warm hospitality!

Leisure Self

10/10

Exceptional

22 Nov 2021

shangjun

Best stay ever!

Business Family

6/10

Pleasant

18 Jul 2020

Alice

The pools were great, the room was comfortable, but.... the food (except for the breakfast buffet) was really below average. We ate at the \"western\" restaurant and the meal was quite poor, and served with cold rice. The staff was irritated when we complained about the rice, so we ate our food and left. The big problem with this is that the hotel is so isolated that it is not easy to get to another restaurant, so you either put up with it or leave. We left.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2019

Eric

Property is right on the beach. Unfortunately there are no beach chairs or umbrellas provided for the guests.

Leisure Partner

2/10

Poor

25 May 2019

Verified traveler

Poor Wifi, poor tv channels choice ( eg HBO not included)

Leisure

10/10

Exceptional

16 Apr 2019

Adeline Teng

Nice hotel with shuttle service to mall

Beautiful hotel with access to quiet beach.

Family

8/10

Excellent

25 Mar 2019

Chi Leng Jessica

Pleasant stay but itching experience!!!

We were bitten by the SAND FLIES at the pool area. Be careful, you will not realise you have been bitten until several hours later and for days, you will itch. The itch even keeps you awake at night too, unless a visit to the doctor for an injection and applying topical antibiotic cream will reduce/ stop the scratching.

Family

10/10

Exceptional

06 Jan 2019

Joseph

amazing resort with friendly staff

amazing resort with friendly staff

Family

6/10

Pleasant

03 Jan 2019

Verified traveler

Really far location, few commuter options, lack of restaurants/cafes on the property, and the staff wasn't the most helpful.

Leisure Family

8/10

Excellent

24 Nov 2018

Jack

The hotel looked amazing, and was in great condition. Friendly service staff all round. An added bonus is a huge garden and beach - perfect for a relaxing walk. However, do note that the location is rather far from Haikou city center, about 20 min by car.

Family

8/10

Excellent

30 Oct 2018

Mee

Stayed there on 14 october with my partner.
And on 27 October with eight family members.
Spice China restaurant dishes were yummy.

8/10

Excellent

27 Sep 2018

Verified traveler

Hotel location is a bit too far, not evert single taxi would willing to go

10/10

Exceptional

18 May 2018

Jen

Very good environment
Nice view:)
We enjoyed a lot!

10/10

Exceptional

20 Apr 2018

Kok Chow

Trip to Hainan

Hotel is new and clean except location to far from city center and tourist attractions.

Friends

6/10

Pleasant

21 Jan 2018

Verified traveler

Experience at Hilton Haikou Meilan

Bad experience at the dinner. It was supposedly buffet but realized that food was never replenished through out the night. Many of the staff were unsure of their duties or not well trained to handle guests’ queries. A lot more to be done for a 5-star hotel.

4/10

Poor

13 Oct 2017

steve

Not what I expected

Things posted on internet were not available. Like 24 hour shuttle bus and there spa was not open. Nothing available on the beach to do do! Very limited items in convenience store. To do anything away from hotel is by bus or taxi.

10/10

Exceptional

10 Oct 2017

Douguns

Really quiet, great food & facilities

Title says it all. The hotel was fantastic. Great pools and beach. Reasonable gym. Good lifeguards, very attentive. Great food in all the restaurants and good service. Short ride into town where we food more top restaurants and shops.

10/10

Exceptional

12 Jul 2017

Verified traveler

Excellent location

3 pools on the property and on the ocean. Fantastic beach with great sand. Was a little far from downtown but an inexpensive taxi ride. Would definitely go back.

10/10

Exceptional

13 Jun 2017

John

Enjoyed the stay .

Partner

8/10

Excellent

05 Jun 2017

Lovely Hotel, Isolated Location

Hotel was very nice, as were the pools and rooms. Location is a bit of a bummer since there's nothing to eat or do in walking distance and things in the hotel are a bit pricey. Great for a single night to recoup or to make sure you're close to the airport (30 min cab ride was $100RMB).

8/10

Excellent

30 May 2017

Nice staff but bad location and transportation

The hotel staff are very nice, esp hotel manager Coco, she has been very helpful, definitely a great asset of the hotel.
However, the hotel is located in a very remote area with no access to the city centre, the so called free shuttle bus only runs to/from airport or centre twice a day with fixed schedule, so you can disregard the airport pick up service. Even if you want to book the airport shuttle, you have to walk all the way to the train station to take it, it is super inconvenient. If i will go to Haikou again, i will surely choose another hotel.

10/10

Exceptional

05 May 2017

Edward

really nice place

great place to get away from all the fuss

6/10

Pleasant

15 Jan 2017

Verified traveler

Beautiful hotel on an unswimmable beach

This hotel is a mixed bag. It is huge and opulent, with lovely grounds, and a view of the ocean. My room was large, exceedingly comfortable, with lots of amenities, and a large balcony. The staff are helpful and enough of them speak English.
But the beach is not clean, and signs warn against swimming in the ocean. There is nothing of note nearby, except a row of derelict properties along the beach next to it. The hotel has a couple of good restaurants, but only one viable option for lunch, and it was overwhelmed by demand (and, because of the location, there is nowhere else to go for lunch). Internet service is slow, and China blocks too many sites anyway.

6/10

Pleasant

12 Dec 2016

Jee Boey

Nice hotel but inconvenient

Relaxed but shuttle service to town was poor n inconvenient for cabs. Restaurants too few for choice.

Family

8/10

Excellent

22 Nov 2016

alee

Nice new hotel by the beach

I spent 3 nights at this hotel, the experience overall was good. Kids had fun at the pool while the adults enjoyed the nice cool breeze tanning by the beach - the beach is just a few steps away from the pool area. A few comments I have are: 1) the housekeeping finishings were not up to a typical Hilton standard, e.g when I first entered the room the floor at the entry way was wet and the shower floor was wet though clean, 2) there is no airconditioning in most areas of the hotel eg lobby, corridors and western restaurant which made it quite hot given the hot and humid weather, 3) the airconditioning and ceiling fan in my room did not work, same case for my family members staying in 2 other rooms, 4) this hotel is quite inaccessible to other parts of town without a car as it is at least a 10-15 minute drive out to some random shops in the middle of nowhere / at least 30 minutes to the harbour/haikou city area and it didnt help when there was major road construction outside the hotel area that requires you to take a detour just to get out of the hotel area. I would recommend this hotel if you are in Haikou for a relaxing beach holiday but not if you want to sightsee.

8/10

Excellent

16 Sep 2016

Racheal

Beautiful motel and location

No air con in the common areas which meant it was very hot!

6/10

Pleasant

01 Apr 2016

Verified traveler

Grant hotel but not convenient

Nice and grant hotels but far away to city

Partner

10/10

Exceptional

29 Mar 2016

Verified traveler

Beautiful hotel!!

This is definitely the nicest Hilton I've ever stayed at. The staff was super friendly and most spoke English quite well. The room was great. However, the hotel is not close to anything. And because roads are all torn up from construction and flood easily, it can make for a long/very bumpy ride anywhere. Also, the lobby bar kind of sucks. Really bright lighting and noisy from the lobby. Not cozy or inviting at all. The only other bar wasn't open due to bad weather. Also, the beach looks pretty from afar, but it's actually COVERED in trash. I understand there is no way for the hotel to control that on a daily basis but it does seem like they'd be able to block a small portion off right in front of the access and keep it clean. Fortunately, the pool area is incredible and just a few feet away.

10/10

Exceptional

22 Nov 2015

Peter

Great value for money - home away home !

It was like a home away from home with polite and helpful staff members. The reception and lounge staff made guests felt welcome and they attended to the minute details.

8/10

Excellent

08 Oct 2015

Verified traveler

Wonderful stay

Wonderful stay in a grand hotel!

10/10

Exceptional

07 Oct 2015

Verified traveler

Wonderfully welcoming hotel

This as a wonderful hotel on all fronts, my only complaint was there was no white wine available. The staff worked very hard at ensuring my stay was comfortable, even to the point of telling Chinese nationals to control their children and to keep their voices down - they are an extremely noisy and nosy bunch the Chinese which is ok but not in a world class hotel.

10/10

Exceptional

06 Oct 2015

Happy Canuck!

Amazing hotel

Staff do not let anyone wait for anything; they try to help immediately. The amenities and staff are second to none. Definitely a 5 star!

10/10

Exceptional

10 Aug 2015

Verified traveler

Nice hotel.

Great service and facilities . Although not all staff speak English but they will find one who will.Comfortable bed and clean. The carpet smells a little musky but that is probably due to sea and humidity. The buffet breakfast is very extensive.The only negative is one has to take the taxi to anywhere and the cab fares are expensive. The shuttle bus only takes you to a shopping mall and the airport. There is no shuttle from the airport to the hotel.The hotel is located in a construction area. Things are pretty expensive. Always check the price buying esp the taxi before boarding
Overall just it is a lovely hotel but a little far away from the downtown.

8/10

Excellent

04 Aug 2015

Verified traveler

Inconvenient for transport. Others are all good.

Partner

10/10

Exceptional

24 Jun 2015

Fraenze

Was a really relaxing holiday. Staff super helpful, venue best place to get some quiet. Just a bit sad that there is nothing so much around. But still such a relaxing stay.

10/10

Exceptional

10 May 2015

Sardhanand Rajkumar

great Hotel

Was great

Family

10/10

Exceptional

09 May 2015

Sardhanand Rajkumar

Great Hotel

Great Hotel

Family

10/10

Exceptional

07 May 2015

peter

wonderful hideaway

one of the best hotels in the PRC. the hotel is huge and beautifully decorated. I was upgraded to the executive floor upon arrival which was delightful. the staff were polite and helpful. the room was one of the most elegantly decorated I have ever stayed in, with modern amenities and gadgets. the hotel had three pools and was beachfront located ~ I was spoilt for choice in deciding which pool to take a dip in. the location of the hotel was rural and run down so it's best to stay within. only complaint was the food. my cheese burger arrived beautifully presented but the burger patty tasted like rubber. breakfast was a la carte only and hefty ~ consisted of eggs sausages bacon steak fruit bread and juice ~ personally way too much (maybe that's why it was called american breakfast).

10/10

Exceptional

01 Apr 2015

Verified traveler

A brief overnight prior to leaving Hainan. Very pleasant experience. Hopefully they the Palm Bar open soon.

10/10

Exceptional

25 Feb 2015

Eli

Thanks Hilton haikou

We had very nice time at the hotel , we stayed one week ,the services are very good
The prices are acceptable

Family

10/10

Exceptional

18 Jan 2015

Kwan Hoong

We enjoyed the hotel.
However, it is far front city and the road condition leading to the hotel is bad and not acceptable.

Family

8/10

Excellent

30 Nov 2014

Boki

VERY VERY VERY NICE, BUT IN THE MIDDLE OF NOWHERE

The hotel is really cosy, the staff is lovely. the swimming pool is a bit small but the beach is near and its a very nice one. i recommend this hotel if you dont care to be far from the center

8/10

Excellent

24 Nov 2014

Verified traveler

Surprising visit

We arrive on the 1st or 2nd week after the hotel was open, so we witness the grand opening ceremony on our departure day, and we're had sea view room, which has magnificent view of the sea and hotel's nicely decorated garden. As probably the 1st occupant of the room, everything was good and in top shape, except couple of (very) annoying design imperfection.

The balcony door has a small gap somewhere, so when the door is fully closed and locked, the sea wind makes a whistling sounds, that disturb me all nights, specially when you're under 12 hr jetlag. Also there seems a mistake on the wiring/program, that makes the A/C turned on when you open the balcony door. Normally this should be he opposite as I know.
Then the toilet/shower heavy glass doors are badly design, that it bangs very loudly if you're not holding the handle while closing it.
The beach it self was muddy and not swimmable, also the surrounding beach, which is not hotel property, was full of plastics garbage from the sea, as well the view was ruin by a rundown old hotel next door. Also, pls. notice that you'll need the proper hotel name printed in Chinese characters, or the proper pinyin, to tell taxi driver to go there.

Apart from those, the hotel itself was awesome, service was great, buffer breakfast and the restaurant was very nice as well. It has ATM to withdraw cash from overseas account, with same surcharge/rate with downtown ones.

10/10

Exceptional

18 May 2026

Ramzi

Everything was outstanding, just a little far from the City, but the hotel is really 5 ⭐ worth

Self

8/10

Excellent

13 May 2026

Lars

Travelled with son 22yo & daughter 25yo. Final 4 nights os 30 Asia roundtrip just looking for relaxed stay. Room and breakfast was great. Restaurants so&so but OK. Fully booked at artival but virtually no one in pool area - a vacation hotel turned conference hotel. Main pool perfectly OK but \"adventure-pool\" and pool-bar closed. Spa & gym perfectly OK. Overall a former 4-star hotel now +3-star service and hotel grounds and facilities in need of maintenance. Room with Club lounge access (snacks/food/drinks) was wortwhile. Overall quite happy w stay but if you expect a luxury hotel and surroundings infrastructure you need look elsewhere. Would I stay again? Perhaps...

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Tang Ping Simon

冇接駁車，早餐道地，算好！

Partner

6/10

Pleasant

14 Mar 2025

Ho Kong Caleb

相對舊一點，有露台，但十分靠近其他房間，加上低層看不到什麼景色！泳池好像未開，在園中還在做工程！健身房也不大！