Name: Sheraton Haikou Resort
Address: No. 199 Binhai Avenue Haikou City, Haikou, 570311, CN

10/10

Exceptional

26 Sep 2021

Halima

Sheraton Haikou

Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire

Self

8/10

Excellent

24 Nov 2019

Michael

Stayed here for business

The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say \"closed, swim at your own risk\" but they mean the first part (closed) and not that you can swim (yelled at).

So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.

Business

6/10

Pleasant

19 Nov 2019

Verified traveler

little bit disappointed for the chain of Sheraton

well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.

Friends_and_family Friends

8/10

Excellent

12 Sep 2019

Verified traveler

Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.

Friends_and_family Family

2/10

Poor

28 Nov 2018

Steve

Spacious building, beautiful hallway, nice beach, beautiful street!

Business_and_leisure Family

8/10

Excellent

03 Sep 2015

Umar

delightful stay

6/10

Pleasant

27 Oct 2014

KELLY

NICE HOTEL CLOSE TO BEACH

I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS.
THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD.
THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....

8/10

Excellent

11 Apr 2014

Mac

Nice place to kick back and relax

I came here with my partner to spend some time alone. And I think the hotel was perfect for the purpose. The room was reasonably priced, while it was comfortable and clean. The environment was peaceful and quiet to allow for plenty of time to reflect and relax. The facilities weren't wide in variety but sufficient.

The hotel tried their best to provide good customer service. The English level on the whole was a bit weak, but those key points of contact were very helpful and courteous. The funny thing I found was that communication by Cantonese was a lot more smoother than with English.

The speed at which the food is served in the restaurant can be a bit slow, so it is not really a place for a rush or quick bite. I think the in restaurant speed was almost the same as the room service timing.

The location is far from the city and the airport, so be prepared to arrange a private driver or spend a little bit on taxis. That is why the location is good for rest and relaxation.

4/10

Poor

26 Jun 2012

Jacques

Not so great

Hotel is kind of run down but perhaps that is to be expected in China with so much humidity. Jade restaurant was awful. Breeze buffet was okay. Breakfast buffet are best.
Pool okay, beach is pretty sad. Staff is okay. Not much English spoken.
The room was very nice and comfortable and well taken care of.

6/10

Pleasant

03 May 2011

pooh

poor service!

The hotel itself is good but the staff quality is poor!!!!!!!!! nothing seemed to be going right with my stay in the hotel. Poor service at the lobby cafe when we had our high tea. No one seems to be able to speak English. It is hot inside the restaurants! Internet access is not free even it is not wifi service! There is nothing in the hotel neighbourhood.........oh well.....not a pleasant stay! The best thing is the pool. When charging such a high price for a nite's stay, it is not worth the money!

10/10

Exceptional

25 Jan 2011

Sharell

A Must Stay on Haikou, Hainan, China

Beautiful Hotel. We wished we had been able to stay more than one night. The rooms are lovely, with a deep jetted tub and separate spacious shower. The beds in China are known to be rock hard; these were better and we got a comfortable night's sleep. The grounds are tropically beautiful. Many pools and hot tubs for guests to enjoy. We enjoyed the evening entertainment while having a drink in their lounge/lobby. Kudos to one of the young gentleman employees named Edison. He answered many questions for us and even handled getting us tickets for the train to Sanya. We would definitely recommend this hotel for beauty and service. And through Hotels.com, the price was outrageously affordable!

10/10

Exceptional

15 Dec 2010

Peter

First class hotel

Hainan has been labeled China's Hawaii, and on a recent business trip to Guangzhou, I decided to spend the weekend in Haikou (about a 1 hr flight from Guangzhou).

While Hainan and Haikou does not come close to Hawaii either in beauty or amenities, the Sheraton Haikou Resort, located on Holiday Beach, a 3 mile long beach to the west of Haikou, is a world-class resort. The grounds are beautifully landscaped. with easy access to the beach.

The rooms are nicely decorated and have many touches one would expect to find in a luxury boutique hotel (e.g. free standing \"designer\" bathtub). Good restaurants, and one of the best breakfasts I've had while in China.

The spa has a mineral hot spring that's fed from a source 700 meters below the ground.

10/10

Exceptional

13 May 2009

RL

Hainan's Little Known Secret

Sheraton resort Haikou is a surprisingly comfortable, well kept, 5 star accommodation. It's people are friendly, attentive, and make sure your stay is a pleasant one. English is spoken by much of the staff which makes it nice if your Chinese is limited. It has an excellent pool area, beach and more. We will definitely make a return trip.

10/10

Exceptional

29 Jan 2025

Kan

Completely resort atmosphere!!

Business_and_leisure Self

8/10

Excellent

11 Oct 2021

christian

Limite pour avoir des informations.

Business