Grand Hotel Haikou (Managed By Accor)

10/10

Exceptional

27 Mar 2026

Grace

The pool is good but the beach is not easy for swimming
I have a seaview suite and the view is unforgettable. Concierge and front desk staff very helpfull. This is a peaceful place that I sure wamt to come back again for relaxation. Hotel WiFi a little weak. Better get a data card.

Partner

10/10

Exceptional

21 Sep 2025

Jeng Wave

The hotel very nice and service very good

Leisure Partner

10/10

Exceptional

12 Jul 2020

Leah

Very nice hotel with sea views

The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.

Friends_and_family Friends

6/10

Pleasant

20 Oct 2019

Verified traveler

Stunning hotel but service is lacking

Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.

Family

6/10

Pleasant

12 Apr 2019

Kheng Hiang

The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.

Family

10/10

Exceptional

10 Mar 2019

Verified traveler

Nice property next to the beach

Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.

Partner

4/10

Poor

09 Feb 2019

Verified traveler

Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.

Leisure Partner

8/10

Excellent

04 Jan 2019

James

Not the class of Shangri-La you would expect

Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.

Family

8/10

Excellent

30 Aug 2018

Eric

Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.

10/10

Exceptional

23 May 2018

Andrew

Great hotel but too far from old town.

Really great stay. Beautiful surrounding, great staff. Nice view.

8/10

Excellent

24 Mar 2018

Verified traveler

NIce Hotel But Too Far from CBD

Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred.
Wifi not functioning steady and well.

10/10

Exceptional

22 Mar 2018

Verified traveler

Happy stay

Friendly and high professional service. highly recommended.

Family

10/10

Exceptional

16 Apr 2017

Sang

Best of the best

Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

10/10

Exceptional

23 Feb 2017

Verified traveler

Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

8/10

Excellent

19 Jun 2016

CW

Overall Experience

I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

10/10

Exceptional

22 Apr 2016

louise

Nice hotel clean comfortable

Clean and comfotable room
Good service, nice view
But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

8/10

Excellent

04 Mar 2016

Verified traveler

Decent beach resort in Haikou

Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects.
Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area.
Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled.
Like many of the large resort hotels in the area, the place felt almost too empty.
Breakfast was not as good as other hotels in the area, from an American point of view.

6/10

Pleasant

27 Jan 2016

Man

nice hotel with private beach and huge property. S

Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

6/10

Pleasant

26 Jan 2016

Kim

Average stat

English skills need improvement

6/10

Pleasant

01 Jan 2016

FM

Great hotel in a terrible location

The hotel itself lives up to the brand name of Shang-ri La. Hotel and room designs are excellent, with generous use of beautiful marble, plush carpet and high ceilings everywhere within the hotel, making for a grand appearance.

The location is terrible. Forget walking anywhere as simply walking to the main road from the hotel will be too much effort. Plus, there is simply nothing in the area worth going to. The \"sea\" view is equally horrible, with nary a beach nor shore, just some water and a breakwater in the distance.

The staff is disappointing. I noted in my initial booking (2 months before travel) and called a week before travel to specifically request for two adjoining rooms, and during my call the staff noted that my request is already in the system. Despite the early request, only two rooms far apart on the same floor was available. This may be normal behaviour for a Days Inn, but I expected higher quality service from Shangri-La.

8/10

Excellent

30 Dec 2015

Verified traveler

Good getaway but hotel is too far from town. Taxi ride to town is about 40 min.

Family

8/10

Excellent

22 Dec 2014

Arthur

Great hotel but location is not close to City

Very nice hotel, great gym and indoor swimming pool. I went for a conference and for that the hotel is at a great location since the venue is just next door. However, it is far away from the city.

10/10

Exceptional

26 Jun 2014

Mr Mah

Excellent Service from Concierge

My family had a wonderful stay. The chief concierge together with the concierge lead were wonderful hosts who made our stay a fantastic one.

Family

10/10

Exceptional

06 May 2014

Daniels

This is an exceptional property. We have never experienced staff that tried harder to please guests. English skills among staff is improving. Dining was over the top good!

10/10

Exceptional

21 Nov 2013

travelers Dalla

Fabulous hotel

We thoroughly enjoyed our stay! The hotel staff was courteous and very helpful! We thoroughly enjoyed the food at the restaurants

10/10

Exceptional

24 Apr 2022

Zhengjie

标准的老派星级酒店

整体来说还是很不错的

Business

6/10

Pleasant

04 Jan 2022

eizo

设备很旧服务也差

虽然是五星级酒店，但是这边餐厅的经理（穿黑色上衣和黑色短裙的）服务态度超级不好，这次的体验感超级不舒服。

Partner

8/10

Excellent

03 Jan 2022

eizo

設備が古い

設備はとても古い。テレビはとても小さく古いタイプ。周辺の環境も悪く食事に行くのも大変困る場所。清掃係の王小丽さんはすごく丁寧に清掃してくれた事が救い。

Partner

10/10

Exceptional

28 May 2020

ZHAI

好酒店

很好的住宿体验

Partner

10/10

Exceptional

23 Nov 2019

HUAHSUN

很棒

很好

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

HUAHSUN

好棒啊

好棒

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

HUAHSUN

太棒了

很棒

Friends_and_family Family

8/10

Excellent

19 Nov 2019

Verified traveler

基本上員工態度不錯。 床間乾淨度還可。但房間有一陣酸宿味，後來開陽台門之後就有改善。但關後又發出。同時房間的裝修都點舊及殘。

Leisure

10/10

Exceptional

30 Aug 2019

Verified traveler

房间整洁，风景好，服务好

优点：
1.房间大（50平米），有个大阳台，面对大海，风景一流
2.酒店设施好，比较新，房间带浴缸和淋浴间
3.服务好，入住快
4.房间整洁，床铺舒服，布局合理
5.酒店对着大海方向有一个小沙滩，可以下海游泳
缺点：
离市区有点距离，附近没啥吃的，海口打车还真是贵

8/10

Excellent

02 Feb 2019

HaoHsin

附近没有好餐厅

Partner

10/10

Exceptional

20 Apr 2018

chincheng

Good experience at an affordable 5 star hotel

很好的住宿經驗, 清潔有規律, 服務周到滿意, 提前入住與升級, 有機會會再住.

8/10

Excellent

25 Jan 2018

Cho Pang

Nice but not convenient

Nice 5 star Hotel, but it’s a bit far away from town, nearly nothing around here.

Family

10/10

Exceptional

24 May 2017

Mia

很棒的酒店，但沒有海灘

香格里拉酒店，五星級水準，什麼都非常好，可惜海口真沒什麼好玩，所以一直待在飯店也是不錯的選擇，但沒有規劃海灘區，不過室外室內泳池很大也很好的。

8/10

Excellent

27 Jul 2016

Verified traveler

Relax

Good Resort

Family

8/10

Excellent

15 Jun 2016

Verified traveler

心情很放鬆

Family

10/10

Exceptional

23 Mar 2016

YL.Ho

本人因行程調動要改動之後旅程的酒店，酒店員工代為幫忙跟進，感謝幫忙！酒店在近郊渡假海灘區，酒店有穿梭車往市區，除在酒店用餐，亦可坐車到市區逛和用膳，十分方便。位於近郊有長長沙灘適合想放寧靜休息假期的人。

10/10

Exceptional

19 Aug 2015

Ping

物超所值的酒店

很棒的地点，房间和泳池，酒店外的沙滩很细软，看日落很美，总体来说硬件设施很棒。餐厅食物很新鲜。唯一美中不足的是服务员整体比例懒散，没有让人感觉到受欢迎，下午茶制作的速度也比较慢。

10/10

Exceptional

18 Sep 2014

小王

棒棒棒~

很不错，海景大床房非常舒适！

Family

8/10

Excellent

29 Aug 2014

人在旅途

满意

10/10

Exceptional

13 Aug 2014

Verified traveler

不错的酒店

可以称得上是国际品牌5星级酒店。

10/10

Exceptional

09 Jul 2014

香格里拉

称得上是国际5星级酒店。值得住.....

个人比较喜欢偏软的床垫，如果可以再软些，会更合适我。不过还可以接受。

Family

8/10

Excellent

20 May 2014

小小

不错的酒店。但期待它隔壁的万豪酒店开业。可是试试之间的区别。

总体还很不错。

10/10

Exceptional

23 Sep 2013

KC

近海灘的好飯店

Wonderful service, wonderful experience started from check-in, room service to swimming pool~~

8/10

Excellent

27 Aug 2013

andy

美中不足

環境優美，裝修新穎，最大問題是房間一直有好大的異味，未知是否新装修關係，這是很難忍受及接受，不明酒店方面為不注視。酒店人員服務尚可，但服務速度較慢及人手不太足夠。地理位置較偏遠,附近沒購物地點。酒店整體還是不錯，是間有水準的高級酒店！

Partner