Name: WestCoast Cape Fox Lodge
Address: 800 Venetia Way, Ketchikan, 99901, US

10/10

Exceptional

17 Jul 2026

Laurie

People were very friendly and helpful. Food was excellent, view amazing and super comfortable beds and rooms

Partner

6/10

Pleasant

10 Jul 2026

Troy

Great view and bears
Little dated

Partner

10/10

Exceptional

02 Jul 2026

Gilbert

The moment we called for a shuttle ride, we were treated as royalty. The shuttle arrived when and where we were told, and the driver was very attentive and professional. We went straight to the check-in desk, and they had our rooms ready and waiting. Check-in was very smooth and without issues. We went to our room and found it larger than we anticipated, and it looked and smelled fresh. We were able to connect to the property's Wi-Fi with no issues. We had both dinner and breakfast on the property, and the staff was very nice and professional. The food was great. They were understaffed, or the staff was just slow, because it did take a while for them to greet and seat us. They were always friendly, always smiling, and were very professional,
Overall, I would rate them a 5 out of 5 and would definitely return and recommend others to stay there.

Family

8/10

Excellent

25 Jun 2026

Angela and Mike

Restaurants were excellent

8/10

Excellent

27 May 2026

Lucy

The lodge was wonderful and we had a beautiful view of the ocean from our room. We also appreciated the laundry facilities. However, when we first arrived, there two very unfriendly (bordering on rude) employees at the front desk. The person on the desk later was much better.

Partner

10/10

Exceptional

25 May 2026

Sarah

The staff and manager went out of their way to make our stay exceptional! We had a great visit and will definitely stay here again! Beautiful hotel, view and restaurant!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Nikita

It was a clean and had a amazing view

10/10

Exceptional

12 May 2026

Juraj

We were feeling like home.

Business

10/10

Exceptional

30 Apr 2026

Cathy

So enjoyed the staff. The facility and food superior.

Partner

6/10

Pleasant

18 Apr 2026

Sanford

I stayed at Cape Fox Lodge about 6 or 7 years ago. This lodge was on the level of other premiere lodges in the northwest I love the location the views and the architectural style of the lodge. The room was clean. I was disappointed that the building and rooms are well overdue for a refresh. The menus in both restaurants were not as upscale as they were for my prior visit. The service was not on the same level either. The pictures in the museum had dogeared corners. The tram was broken and looked like it had not operated for a long time. The last time I stayed here the lodge was pristine and on the level of any other high end lodge in the northwest. This lodge is the prime hotel property in Ketchikan. It definitely needs to be and could be again the premier lodge in southeast Alaska. With that said, I would stay at Cape Fox Lodge again when visiting Ketchikan again.

Self

8/10

Excellent

26 Feb 2026

Kyle

Nice rooms and great service!

10/10

Exceptional

14 Feb 2026

Fredrick

was a nice stay

Self

8/10

Excellent

30 Nov 2025

james

Enjoyed the stay. Had a maintenance issue with the shower head and they immediately fixed with a different room.

Partner

10/10

Exceptional

17 Nov 2025

Russel

Love this place.

10/10

Exceptional

13 Nov 2025

Vjaceslavs

Great hotel to stay at! Some amenities weren’t functioning when I stayed but the staff was attentive and kind

Leisure

10/10

Exceptional

24 Oct 2025

rodger

Did not particapate

Leisure Self

10/10

Exceptional

24 Oct 2025

Chase

Very helpful friendly staff, great property

Business Partner

10/10

Exceptional

12 Oct 2025

heather

Great view and nice hotel. Very relaxed atmosphere.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Hope

Excellent stay!!

10/10

Exceptional

29 Sep 2025

David

Beautifully views from this rustic hotel. This hotel has a real quaint Alaskan hunting style hotel. The staff was very nice and helpful. Great trails around this hotel which leads to the town of Ketchikan. Would definitely stay here again. Beautiful!

Business_and_leisure

8/10

Excellent

28 Sep 2025

Mike

This is the nicest place to stay in Ketchikan. We've stayed before and it was very nice. This time however it was nice but not great. The house keeper only cleaned our room twice in a 6 day stay and even then she arrived ready to go home when she was done (when she arrived, she had her purse on her shoulder and no cleaning cart). She asked us if we wanted her to clean our room and when we said yes she came in, straightened up a few things and then left. The rest of the staff was great and made us feel welcomed. We will be staying there again in the future and I'm sure it will be better.

Leisure Partner

8/10

Excellent

26 Sep 2025

Allen

Restaurants were very good on-site

Business

4/10

Poor

26 Sep 2025

patricia

We left our cruise ship and booked a room instead of flying back that day as we wanted to watch the NFL games of family players, BUT when we got into our room the TV did not work. We went in to the lobby but this TV did not feature the live games. We then needed to book a taxi ($15 + $4 tip each way.) We needed to go the the Catholic church for the 5pm Mass and got directions from the staff and they called a Taxi. We later learned that they provided shuttle service but we ended up spending $60 on taxi's. We also did not have a working coffee maker in our room so went out again for coffee.The heater and fan made a horrible noice when turned on so left it off. VERY DISAPPOINTING & ADDED EXPENSES!

Leisure Partner

8/10

Excellent

09 Sep 2025

Lidia

Bar and dining room understaffed so service was inconsistent. Food great! Latte bar closed. Shop has nice things but understaffed. Nice hot showers. And plenty towels. Outside under construction. Great view of harbor.

Leisure Self

10/10

Exceptional

09 Sep 2025

joanne

Nice place.

Leisure Family

10/10

Exceptional

07 Sep 2025

Teresa

Views

Leisure Family

8/10

Excellent

01 Sep 2025

Linda

We loved the location of the lodge. It was quiet and the grounds were well kept.

Leisure Partner

10/10

Exceptional

30 Aug 2025

jessie

Stay here

Nice comfortable rooms. Good food on site. Friendly shuttle service.

Partner

10/10

Exceptional

29 Aug 2025

Shelia

Would book this hotel again.

We stayed else where at first, but our last day we decided to change stay locations to fox lodge. It was a good decision. Although we found a open bottle of alcohol under on of our beds and we woke up with a body aches, due to beds beds being so soft. It was an amazing stay. It was clean it was roomie and conveniently located.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Doug

Location was good. Restaurant is okay but $$$. Rooms are decent.
The front desk ladies were rude.

Leisure Partner

8/10

Excellent

11 Aug 2025

Terry

The pizza
Place took over an hour to get seated ( they had empty tables while I waited). And the pizza took another 45 minutes and came out cold. Would not recommend. I was there 2 years ago, same experience.

Business_and_leisure Self

10/10

Exceptional

11 Aug 2025

Vinod

Great location and good size rooms

Business

10/10

Exceptional

09 Aug 2025

Eric and Laura

We stayed one night after arriving in Ketchikan and when we returned from our stay on Prince of Wales, we were at another resort, but cut our stay short there and returned to Cape Fox because we enjoyed our stay there so much!!

We look forward to staying here again next year!!

Leisure Family

10/10

Exceptional

25 Jul 2025

victor

Great views! Awesome staff!

Leisure Family

6/10

Pleasant

22 Jul 2025

Michael

Checkin experience was lackluster. Housekeeping arguing with the front desk staff was a nice welcome. Finally upon checking into the room the dirty used towel in bathroom set the tone. Tram didn’t work half the time during normally scheduled hours. Shuttle driver was Overall staff was rude. Room wasn’t super clean. Location was phenomenal.

Business

8/10

Excellent

07 Jul 2025

Karen

The lodge is beautiful. The Eagle's Nest is great. My only problem is that we chose this hotel for the location and the fact that they offer a tram down the hill. However, the tram wasn't working. After looking at other reviews, it seems that it hardly works. I think this should be taken out of the hotel description until it is fixed and working regularly. Don't use it as a selling point if it is not available. The hike back up to the hotel is pretty, but brutal after a long day of touring the city. It almost feels like a way to trap you up at the hotel to spend your money there. Not cool.

Partner

4/10

Poor

03 Jul 2025

Fred

Customer service was non existent -except for bar staff.
Had to call 4 times for pick up from airport ferry. Gift shop person was rude and frustrated because I paid for cash for a small item and not with a card. (Didnt have cash in register).
Appears the place hasn’t been updated since it was built. The carpet in our room was dirty. There was orange slim in one corner of the fridge. Windows were dirty.
Stay clear

Partner

4/10

Poor

03 Jul 2025

Bria

The shuttle to the airport is unreliable. They told me it only runs if they have van drivers. They told me it would run at a particular time in the morning and it didn’t come until 25 minutes later resulting in us missing the airport ferry we hoped to catch. Very frustrating and stressful morning as a result of the shuttle not being available when we were expressly told it would be.

10/10

Exceptional

03 Jul 2025

Blake

Fantastic spot!

10/10

Exceptional

02 Jul 2025

Karen

Lovely, quiet, comfortable place to stay. Not especially convenient to walking/shopping during the rare occasion that the tram was not working. We would stay here again.

8/10

Excellent

28 Jun 2025

Irene

Beautiful hill top location. Quiet. Nice, friendly staff. Rooms are very clean but are older.

6/10

Pleasant

13 Jun 2025

Sylvia

no elevator to room, long wait to get cases up and down stairs and I am 82. Food served tepid, fish overcooked, eenu limited. one wine served was undrinkable. extremely steep climb up the stairs or a long wait for shuttle bus from the town to the property at top of a hill.

Leisure Self

8/10

Excellent

31 May 2025

Verified traveler

No tram. Hasn't run in years. Iffy shuttle.

Booked it for the view and the convenient lodge tram down to Creek Street that is promoted on the website. The tram hasn't run in years and they are waiting for a part from Italy, so said the staff. To make up for it they run a shuttle up and down the hill. My first night I asked 2 different staff members when the shuttle stopped running and was told 10pm, 'just call when you're ready'. Walked down to town, got some dinner, and at 9:40pm I called for the shuttle now that I was ready to be picked up, as I was told was the process. Well, they'd let the driver go at 9:30 because there weren't any calls. Had to walk back up the hill and then an 82 step set of stairs in 47° drizzle. As to the airport shuttle run the last morning, both drivers said it would go at 7:20am. I'd told the desk I'd need that shuttle for a flight and they noted it in a binder. Got to the lobby at 7:15am. Manager had no idea. Luckily a maintenance guy was lingering nearby so she asked him to drive me because she didn't have a driver there. I did get to the airport and each driver was otherwise great. But take down the tram info and organize the shuttle process.

Self

6/10

Pleasant

21 May 2025

george

Tub had broken lever, couldn't bath only shower. Bathroom was not clean, dried pink solution on tub, floor dirty. Boosted ocean view, false could barely even see the ocean
Because of trees, view 90% blocked. Spoke with front desk, no discount was offered.
Would not stay here at that price again.

Business_and_leisure Self

8/10

Excellent

01 May 2025

Paul

Location

Business Self

10/10

Exceptional

08 Mar 2025

Verified traveler

What a lovely visit.