Name: Park Plaza Chandigarh Zirakpur
Address: Chandigarh-Delhi Highway, Mohali, 140603, IN

10/10

Exceptional

12 Jun 2026

David

Great hotel in Zirakpur! Sophisticated, but affordable. Well-staffed and maintained. Breakfast buffet is excellent! Prices do vary a lot… I was thrilled to get a room for around $50. Would stay again!

Friends

8/10

Excellent

11 Apr 2026

Tarun

Hotel was nice and breakfast was good as well!

Self

2/10

Poor

13 Mar 2026

Amarpreet

I am writing to formally express my extreme dissatisfaction with my recent two-day stay. Despite booking a Premium Suite, my experience was unacceptable and far below the standards I expected.

During my stay, I encountered several serious issues:

- Lack of Service: I called room service multiple times, but no one ever arrived to assist me.
- Safety Hazards: The toilet seat in my suite was broken, and there was exposed wiring next to it, which poses a significant electric shock risk.
- Faulty Amenities: The in-room safe was not functioning. I requested assistance from room service regarding this, but again, no one showed up.
- Inconvenient Policies: I was disappointed to learn that no guests are allowed in the rooms after 8:00 PM.

As a guest in a Premium Suite, I expected a high level of service and a safe, well-maintained environment. Unfortunately, this was the worst experience I have had at a hotel.

UNFORTUNATE!

Self

10/10

Exceptional

11 Mar 2026

Rahul

Everything was fantastic apart from bar.

6/10

Pleasant

29 Nov 2025

Gurpreet

Rooms need renovations. They only give you one room key whereas other hotels provide you two keys. Breakfast is was great.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

David

Excellent facilities and service in every way. This hotel provides a lot for money spent.

10/10

Exceptional

25 Mar 2025

Prabhjot

Great

Business Self

8/10

Excellent

22 Mar 2025

Satnam

Very good

Business Self

10/10

Exceptional

27 Feb 2025

Esha

Booked this hotel for my parents and they had enjoyed their stay. They like everything about the hotel. Thank you.

Leisure Family

4/10

Poor

15 Nov 2024

Lee

Everything about the room was ‘tired’. Plugs were loose in the sockets, shower door did not shut so bathroom flooded. Only one bath towel and no hand towel for 2 guests. TV kept cutting out. We requested to move rooms. Staff were helpful but obviously couldn’t fix dodgy electrics and broken shower doors.
On the positive side the restaurant was lovely. Food was great. Breakfast excellent. Bed was very comfortable. Overall the hotel was ok but not worth the price we paid. Have stayed in other far nicer hotels for the same price

Leisure Partner

2/10

Poor

26 Jul 2024

Rajbinder

Uncomfortable spring bed; hair on bed; didn’t provide towels for hands and face; AC wasn’t that great;

Business_and_leisure Family

6/10

Pleasant

25 Jun 2024

SHILPA

A good stay

The check-in was slow i was made to sit for long and guest coming after me were attended to by loveen at reception. Having seen this in had to be assertive ask her to attend to me on priority. After which she was trying to give me twin bedroom although I had specified during booking for a king size bed. I insisted on the same & finally she gave in to provide a non-smoking king size bed room. I found the food to be fairly satisfactory in taste, portion size & aesthetics. Although the way it was brought to the room partially covered or improperly covered raised my concern on its hygiene. The rooms is comfortable & decent size. Housekeeping service are good. Have stayed here earlier so the room tariff provided by bookings.com is vfm.

Self

8/10

Excellent

29 Dec 2023

Megha

Comfortable, clean and convenient - value for money

Leisure Family

10/10

Exceptional

17 Apr 2023

Harpreet

Nice property, House keeping was good overall room service was good .

Leisure Friends

10/10

Exceptional

30 Aug 2022

Ajay

PLEASANT STAY

Leisure Family_with_children

4/10

Poor

07 Aug 2022

Shivani

Bad Product

Leisure Self

8/10

Excellent

26 Jun 2022

Rahul

Couple stay

It was comforting, room services delayed, had pool side view.

Partner

6/10

Pleasant

11 Jun 2022

Verified traveler

Checking in

Checking in was not a good experience. Even after we had booked a room for four which was clearly mentioned at the time of booking, we were told that one king size bed would be sufficient for four to sleep.
They wanted to charge us for an extra bed which was not mentioned at the time of booking. For a Hotel which prides itself for service it was not a good experience.

Friends_and_family Family

10/10

Exceptional

06 Jun 2022

Tushar

Excellent customer service

Friends_and_family Family

6/10

Pleasant

21 May 2022

Ashu

Its ok.. but the way they are charging its not worth every penny

Leisure Family_with_children

10/10

Exceptional

21 Apr 2022

Kanwarjeet

Pleasant stay, recommended.

It was good value for money, overall a nice experience.

Friends_and_family Family

2/10

Poor

07 Apr 2022

Balwinder

Poor customer service Air condition not worked during stay

Leisure Family

8/10

Excellent

21 Feb 2022

neil

Nice!

Not bad at all, over all good. But outside is dusty, could have cleaned the exterior windows more often

Self

6/10

Pleasant

10 Dec 2021

Munish

Stay was fine but I did not get my GST Invoice.

You are requested to send me my GST Invoice copy to claim.

Business

10/10

Exceptional

25 Nov 2020

Gurpinder

Great experience

Business

8/10

Excellent

16 Mar 2020

Verified traveler

here was no fridge in the room.......which is a normal thing these days.

Self

4/10

Poor

09 Dec 2019

Verified traveler

It was ok. Didn't feel we got value for the money we spent

Business

8/10

Excellent

19 Oct 2019

SOMNATH

Service is questionable

Stay was good. Service was questionable.
During our stay we ordered dinner at room. They didn’t take the used plates even after request after we finish our dinner.
Otherwise no complain. Stay was good.

Family

8/10

Excellent

05 May 2019

Verified traveler

Staff was very humble n cooperative, enjoyed our stay there

Leisure Family

2/10

Poor

11 Feb 2019

Harsh

Horrible experience

I arrived at the hotel on time wasnt allowed to check in as didn't carry my passport to the location (as a foreign national). I was able to provide my canadian driver's license. So frustrating that left me in an unknown city in a foreign country with no place to stay. They were able to check in the 2 additional guests but not me. How ridiculous. I was able to provide all IDs including the credit card under which this bill was charged. My main issue was that why was wasnt I notified about this that I needed a passport and a proof of visa to check in. I have traveled 100s of cities across the world and never had issues.

Lastly, the cellphone of one of fellow guests was stolen during their stay. No accountability.

I am very upset. I demand a phone call from hotels.com regarding this horrible experience.

Family

10/10

Exceptional

25 Jan 2019

Verified traveler

Hotel was great. Food was delilcious and it was convenient as there is a nice shopping mall right next to it. Made our day

10/10

Exceptional

25 Dec 2018

Christopher

Western Comforts

Nice hotel with great breakfast

10/10

Exceptional

25 Dec 2018

Meaghan

Excellent Service

Great hotel in good location

10/10

Exceptional

10 Dec 2018

Verified traveler

Friendly staff.they allow me to check in early.room was clean 20 min from Chandigarh international airport.would stay there again.

Leisure Family

8/10

Excellent

18 Nov 2018

Sunny

Very nice stay but food is pathetic and over expensive. Please don't get disappointed, the hotel is surrounded by excellent food options.

10/10

Exceptional

14 Nov 2018

Sridhar

Excellent hotel and courteous staff. Good ambience and food quality is good. Situated in the main city

10/10

Exceptional

17 Oct 2018

Prasad

Amazing, but WiFi speed needs to be improved

8/10

Excellent

27 Sep 2018

Rolf Melwin

Had a good stay at park plaza

Hotel is well kept and clean
Bathroom was very good and clean
Breakfast was very good
Pool was a little bit dirty
The only downside for us was the location
There is no real place to walk around
Great hotel to use for a transfer!

Partner

8/10

Excellent

03 Sep 2018

sanjay

nice hotel it is in the city\n

nice hotel it is in the city hotel location is very good

6/10

Pleasant

22 Dec 2016

A

Good hotel for the price , nice food

Family

2/10

Poor

16 Nov 2016

Sudhakar

Bad value and service

Pathetic housekeeping, AC does not work properly. Morning buffet was stale and dry. 50% of the workforce does not speak English. Have stayed over 20 nights in the last 3 years but this is final.. Terribly upset on service.

2/10

Poor

12 Nov 2016

nikhil

Useless

very bad experience in terms of service, lethargic and inexperience.

Very casual Attitude.

6/10

Pleasant

11 Oct 2016

Ajay Malik

Good place for business trip but missing Internet.

Its a nice place to stay in except the lifeline Internet which is a problem every time. Foods is excellent specially the Dinner. Gym is missing many equipment. It is a good place to be with family and being on the highway good for business.

4/10

Poor

30 Jul 2016

Bharat

Terrible

Poor housekeeping, very small rooms, AC does not work. poor Morning buffet...Location & View from Hotel is disastrous

2/10

Poor

09 Feb 2016

Akshay Kirti

Bad customer service! Thumbsdown.

One of the worse customer service I have ever seen in a 4* and above rated hotels. While checking into the hotel the front desk staff was ignorant and disrespectful to the point that I had to literally ask them if they really want us in the hotel or not.
Although I am not a hot headed person but I did not like their attitude at all.

Front desk staff was appalling and I got a disgusting feeling from them.

At the check out they over charged us and when I raised it in front of the front office staff- they gave a very lame excuse and tried to cover it up by saying \" sir, we can not do anything with this bill as this is don't at the back end and we cannot change it\". The point is that he did not even try to look at it and his intent was to just get rid of us. At that time whatever I was trying to say was in fact correct. At the end they overcharged me by almost $70.

I am not impressed by the front desk at this property.
I hope someone from Park Plaza will try to resolve my issue and help me forget this disappointing experience at this hotel.

Partner

6/10

Pleasant

08 Feb 2016

Shikha

Disappointed- never to come back

The good points, hotel was clean despite the location, rooms and bathrooms spot on. Reception area was clean. We came for a wedding, so saw the Banquet room which was a good size, however food was not good. Now onto the service, booked the room obviously online but the hotel got a different price confirmation for which i had to fight my corner for three days as the charges they were putting on was £50 more than the confirmation I received. The room service was sooo slow that made my blood boil. Last day themanager agreed to take the price on my booking but made sure he gaveme a piece of his mind and made me feel he was doing me a favour. Before i left he toned it down n requested me to follow it up with the cust service at hotels.com which is currently underreview

Partner

10/10

Exceptional

27 Dec 2015

rabdy

Stayed at this hotel for a night, it's brand new

Had a good stay, little bit far from Chandigarh but only a few kilometers

8/10

Excellent

15 Dec 2015

Verified traveler

Nice hotel