Grand Edge Hotel Semarang

Indonesia , Semarang
Semarang, Jl Sultan Agung, 96
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41 reviews shown

10/10

Exceptional

21 Nov 2022

Luke

Wonderful hotel

Amazing hotel, enjoyed every moment there definitely would come back to stay there. The staff were very helpful and always friendly.
The breakfast was very tasty.
The room was very spacious and comfy.
Overall an excellent stay and would recommend this hotel to everyone.

Partner

6/10

Pleasant

29 Sep 2021

Islamy

nice pool and view, refreshing!

Leisure Family_with_children

10/10

Exceptional

30 May 2021

Sri Wahyuni

A night in Semarang

The hotel was quite good, a little distant from the city and restaurants, but overall very peaceful.

Business

6/10

Pleasant

01 Nov 2020

Fita

this hotel provides a wide city view, can see the sunrise and sunset, but when I stayed the weather was not supportive so it didn't work to see it. on top of the hotel there is a nice restaurant and bar, which also shows the city view from the window. The breakfast is quite varied and the food tastes not bad.

this hotel lacks facilities and rooms that look old. The bathup water cap is come off so you cannot use the bathup. the towels were worn out, the pillowcases also looked worn and hairy.

for the staff, the receptionist section is not friendly, in the restaurant there were only two employees, so when the fruit and drinks run out, they are not immediately refilled.

the conclusion of my review, this hotel needs better maintenance so it will feel more comfortable. if the conditions do not change I will definitely not come back here again.

Leisure Partner

4/10

Poor

21 Oct 2019

Verified traveler

Apart from its proximity and location, I will not recommend nor will I stay at this hotel again. Towels had a very disgusting damp smell, linens (especially pillow cases) were not bright white and clean, the handheld shower was not working in room 602, lots of the kettles were broken, and overall, the hotel rooms need some serious cleaning and maintenance! One of the receptionists, Edo, was the most unhelpful front office receptionist I have ever met. Did not book my taxi correctly even though I have given him an hour notice! And when I asked for a spare room key, he advised straightaway that that was NOT possible. When you ask him to do stuff, the direct answer was NO! Asked a different receptionist, and they gave me a spare key asap. Not the service you would expect from a receptionist, which meant to be the front face of the hotel! Very disappointed in him. Overall, forget about this hotel if the price wasn’t heavily discounted!

Friends_and_family Family_with_children

8/10

Excellent

16 Sep 2019

Verified traveler

Good location

Location was very good, right adjacent to small \"mall\" with various food options. Breakfast was well stocked with options. Not a place that foreigners are typically at. Had a problem in the room with a light that would not turn off. After maintenance spent 20 minutes working on it, I requested a new room, which took another 15 minutes to get ready. New room was nicer and cleaner than the old one. Pool area was great, used it twice with no other people in the pool, but staff around. Since it's on the rooftop, expect windy conditions.

Business

6/10

Pleasant

13 Jan 2019

Verified traveler

Improvement needed in term of service

Service is slow

2/10

Poor

13 Nov 2018

Cecilia

The hotel is very old, mold everywhere. Furniture is chipping and old, many stains on marble, old bath towels, extremely small room, few stores and restaurants still open on connecting mall, staffs speak little English, when taking shower, water leak all over the floor, horrible Wifi. Ask receptionist if can change to another better condition room, same condition with the other one, ask receptionist about the condition, she said all rooms same condition, noisy from street.
Will not recommend to others! Will never come back!
This is the worst hotel I ever stay around the world with 3.5 stars rating.

8/10

Excellent

04 Sep 2018

Sandpiper09

Nice hotel & facilities

Hotel was pretty good, but I'd forgotten that non European hotels still have quite a smoking culture. My room was on a smoking floor. Also the restaurant is divided into smoking & non smoking, but sitting in the non smoking section is not hugely different from sitting in the smoking section.

10/10

Exceptional

20 Jun 2018

christopher

Nice hotel.

It's a nice hotel and we will be back.
Breakfast buffet in the morning is well spread of choice too.

8/10

Excellent

02 Feb 2018

FDW

Connected to Food mall

Stayed for one night. Deluxe Room was spacious. Bed was comfortable. Some broken amenities and fixtures (basin & bathroom). Food court in the same building that offered good variety. Sky Lounge offered nice view of posh residential areas. Overall pleased with the service and location.

2/10

Poor

06 Jan 2018

park

Terrible experience

I was booking this hotel, but I have to cancel or change the date.I called the hotel reception. He agreed to change the date. When I arrive this hotel. They can't do it. Even though my booking is free cancellation, Because of that, I believed that my booking Date was already changed. Hotel refuse any responsibility for this matter. Only sorry..
It's terrible... pls don't book this hotel.

6/10

Pleasant

02 Dec 2017

Verified traveler

They should look into upgrade their furniture, shower area, some were not well condition. Also, should conduct pest control as I saw lots of ants on the desk...

8/10

Excellent

12 Nov 2017

Ekabarman

Close to the Food Arcade

The hotel is connected to Food Arcade building, we can find some restaurants overthere. I can find food at Bayleaf. The hotel room is big and has nice city view. Carpets in front of room should be renewed, many dirt spots on it.

4/10

Poor

02 Oct 2017

Verified traveler

Cleanliness must be improved

The room size is ok, but cleanliness must be improved. The floor was dusty, especially at the corners. When AC is turned on, dust is flying all over the place. If there's a lock for the bathroom door it would be great too.

6/10

Pleasant

09 May 2017

Verified traveler

Hotel is ok, just a bit noisy

My stay was ok! The hotel is not so clean, but still ok. The staff is very friendly. The views are the best thing and the food is also quite good. However it is also very noisy and not so clean. The gym is a bad joke, just two machines.

10/10

Exceptional

17 Apr 2017

park

I would like to book again.

It was very satisfactory. Staff was very kind and has service mind. Hotel room has a fine view.

8/10

Excellent

20 Sep 2016

REZA ARYUDI

Good price nice area

I like the rooftop swimming pool and bar. Spacious room on Junior suite and the area are great!
Really recommend to stay here and good price

10/10

Exceptional

13 Sep 2016

Martine

All round good place to stay near the airport

Even though Arrived really early, the staff were kind enough to accommodate me really quickly. My room was lovely and the staff were extra helpful. The meals I had were generous and delicious. It was great to walk through to the food court next door and wander around the stalls set up along the middle. I picked up a few bargains and tried some tasty treats in a friendly atmosphere. I will stay at Grand Edge again.

6/10

Pleasant

09 May 2016

park

Comparatively good

6/10

Pleasant

04 Apr 2016

Jeffrey

My first visit to GrandEdge Hotel

The swimming pool is rather small but located at the rooftop with an amazing bird eye view on the city of Semarang and is surely the best place to have a Suntanned on a hotel! However, the breakfast was a disappointment. Some \"nicer\" food are not replenish after it is finished and we generally go for breakfast at ard 9am or 10am(who will go for such an early breakfast if it is meant to be a holiday trip where u can sleep longer) and very few choices of food. On the 3rd day, we are so sick of the food and the coconuts milk which are meant for the dessert is spoilt and turn sour! Nonetheless, we will still stay in the hotel again, considering the good price but will not take up the BREAKFAST!

Family

8/10

Excellent

22 Mar 2016

Seok-Ju

It's a cool more than I think

It's a cool more than I think. The staff was very kind and condition of room is good. I was comfortable.

8/10

Excellent

20 Mar 2016

Bernard

Comfy stay

One stop entertainment

Family

2/10

Poor

26 Apr 2025

Verified traveler

Worst experience in Semarang

Worst experience in Semarang.
The bathroom was filthy, and the shower was broken — only water came out with no proper function. The sink was clogged and wouldn’t drain. They didn’t even provide drinking water in the room, blaming environmental reasons.

But the worst part was the front desk staff.
I booked one room through an app and then rented an additional room at the counter. When I asked to change the credit card used for payment, the staff simply said it wasn’t possible. When I asked for the policy they were referring to, they said they couldn’t provide it (???).

The front desk agent wasn’t even wearing a name tag and refused to give me their name. When I asked to speak with the General Manager, I was told they couldn’t be contacted.

This hotel is full of lazy staff who don’t want to work, take no responsibility, and just make excuses and lie.

Business

6/10

Pleasant

14 Dec 2022

Eric

Lisez vos mails et répondez aux questions!

Vous devriez lire vos mails. Nous n'avons pas pu arriver en Indonésie. Je vous en ai informé et demandé si bien que nous ayons payé d'avance nos nuitées nous aurions la possibilité d'une ristourne (au moins partielle) lorsque nous aurons une nouvelle possibilité de venir. J'attends toujours votre réponse.

4/10

Poor

20 Jul 2020

SungJin

노후 되었고, 청소 상태가 아주 안 좋음.
처음에 들어가면 엄청나게 덥다.
냉장고는 고장남.
헤어 드라이어기는 저절로 꺼짐.

Self

8/10

Excellent

16 Oct 2019

Verified traveler

今回は733号室に泊まりましたが、エアコンを付けていて風量を変えると暫くしてブレーカーが落ちる。暑いので気が付くと、落ちているので不便だった。風量の変更で落ちるとは考えにくいので、時間が経つと落ちる容量不足が原因かもです。

Business Self

2/10

Poor

29 May 2019

Verified traveler

Jorok sekali

Kamar jorok sekali
Handuk sama keset sama warnanya coklat

Family

8/10

Excellent

25 May 2019

Verified traveler

7階に泊まったが、すぐ上がディスコ状態でちょっと煩かった。

Business Self

8/10

Excellent

01 Apr 2019

Verified traveler

悪いホテルではないが、バーの奥が汚れているのとプールが小さい。フロントレセプションも小さいが、スタッフは良い。

Business Friends

10/10

Exceptional

28 Mar 2019

Verified traveler

Environmental health geography is very good，Very convenient to eat

Family_with_children

8/10

Excellent

09 Nov 2018

Verified traveler

Good Hotel but,
I missed a hand towel and the tasty breakfast. The hotel room itself is good and the location of the hotel is also good.

4/10

Poor

14 Oct 2018

Nina

man erwartet mehr als man erhält

Wenn man das Hotel bucht erwartet man mehr als man bekommt. Grundsätzlich sehr schön angelegt und ausgestattet ist es doch etwas renovierungsbedürftig. Am meisten gestört hat uns, dass das Zimmer realtiv dreckig war, der Boden war voller Staub und Haaren und die Bettwäsche & Handtücher hatten Flecken. Die Dachterasse mit dem Infinity-Pool ist toll angelegt und bietet einen schönen Ausblick.

Partner

10/10

Exceptional

14 May 2018

Sri

Leuk!

Family

8/10

Excellent

11 May 2018

signe

Ok oplevelse. Fantastisk svømmingpool

Efter en lang tur fra karimunjawa, ønskede vi at tjekke hurtigt ind og komme i bad. Vi ankom kl.15 men fik først vores værelse kl.16. Har aldrig prøvet at vente så lang tid, når det er efter normal chek in tid.
Til gengæld var poolen det hele værd!! Wow for en udsigt!!
Personalet i baren i sky lounge var fantastiske om aftenen !! De burde have lønforhøjelse!
De gjorde at jeg har lyst til at komme tilbage.
Ved morgenmaden var personalet desværre meget sløve, og der var ikke styr på så meget.
Måske var det fordi vi spiste meget tidligt kl.06.10 (de åbner kl.06.00)
Alt i alt ok ophold.

8/10

Excellent

08 Feb 2018

Grahame

Good value good pool.

Absolutely ok for the price, the pool made it even more enjoyable.
Breakfast was ok, good coffee.

10/10

Exceptional

15 Jul 2017

ROSA MARIA

volveremos

Muy bien hotel en barrio residencial con todos los servicios. Muy cerca de todo lo que ver en semarang, bus enfrente. Buena comida y excelente lounge con piscina, volveremos.

Family

8/10

Excellent

30 Jun 2017

DAVID

Pasable solo la piscina

A pesar de ser un hotel nuevo estaba casi todo cerrado y además como muy dejado...

Partner

10/10

Exceptional

17 Jun 2017

hendrik

Beste hotel

Goeie service. Behulpzaam eten bij hotel is zo lekker deze hotel geef 10 punten

Partner

6/10

Pleasant

02 Dec 2016

Linawaty

Kebutuhan kamar mandi tidak sesuai dgn kelas nya karna handuk terlihat usang. Kondisi kamar mandi dan wc tdk hygenis karna pintu hanya 1 yg dupakai bolak balik tuk kamar mandi dan wc . Pintunya dr kaca saja dan tdk tertutup rapat sehingga membaui kamar

Family

10/10

Exceptional

10 Mar 2016

Verified traveler

잘 다녀 왔습니다...^^

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