Grand Tjokro Balikpapan

Indonesia , Balikpapan-Kalimantan
Balikpapan, Jl. Marsma R. Iswahyudi RT03 No 21 Balikpapa
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20 reviews shown

2/10

Poor

04 Aug 2024

Jeannie

Stay Away

Most disgusting, filthiest hotel i have ever stayed in. As soon as you step into the lifts, you can feel the grime. Things didn’t get better in the room. This place is in no way set ip for Western tourists. No alcohol was permitted, the food is rubbish, and the view out our window was the runway of the airport across the road. As there was no double glazing, we heard the planes land & take off from 5am -10pm. Do yourself a favour, stay elsewhere.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2024

Cheryl

It was a one night layover between flights but I booked the hotel because it is close to the airport and advertised room service from an advertised restaurant and bar. After travelling for most of the day I was looking forward to a nice dinner and a glass of wine, but there was no bar as noted in the listing. The front desk was also not able to provide converter plug to accommodate my electrical devices, decovered there were no towels in my room after I had already showered, and at midnight, there was a knocking on my door enough to wake me up, when I opened the door the gentleman handed me a towel. I was so over this hotel by that point I just took it and closed the door and went back to bed to sleep before my flight the next morning. Really felt the room was not cleaned before I got there, bedding seemed okay but the carpet was not vacuumed and the bathroom counter was not cleaned. These were just the really obvious things.

Leisure Self

8/10

Excellent

27 Feb 2020

Larry P

Good Transit Hotel

The hotel is very close to the airport which makes it a good option as a transit hotel. The room was clean and the breakfast was pretty good. The front desk staff was polite and helpful.

Business

8/10

Excellent

01 Jul 2019

Verified traveler

Clean, comfortable modern hotel, very close to airport. Staff are very helpful.

Business Friends

8/10

Excellent

24 Apr 2019

Arief

Gran Tjokro is professionally handling customer request prior to check-in. They follow up the request from airport pick up and drop service, re-confirm room request and breakfast box. Keep it up good service

10/10

Exceptional

21 Apr 2019

Rick

Great hotel

Very nice hotel. The staff went put of their way to help me. The room was clean and modern. Absolutely no complaints about any issue. Very close to the airport and they have a bus to take you back to the airport during the mornings. $7.00 via taxi.

8/10

Excellent

03 Apr 2019

Verified traveler

The Hotel was what I was expecting from the pichures it was clean and tidy and the buffet had plenty of choices for a good simple breakfast to start the day the service of the staff was very good can speak English to a extent and are friendly and fast aswell always willing to help with a smile I would recommend them

Friends_and_family Family

8/10

Excellent

22 Dec 2018

Verified traveler

It was a short stay, but the hotel is overall good and Close to the airport

10/10

Exceptional

04 Aug 2018

Tom

The property was very nice, and our room was well appointed. Also, the breakfast offering was extensive and quite good!

8/10

Excellent

06 Jun 2018

Abd

Good

8/10

Excellent

24 Apr 2018

Arief

Good value hotel

6/10

Pleasant

19 Jan 2018

Jeffrey

Poor cleaning service

Checked in late night. Too tired to check the room. I believe have requested non smoking room. But when woke up in the morning I found cigarette butts in the room from previous guest. Report to the front desk but the officer just wrote it down and didn't show any prompt response

6/10

Pleasant

22 Oct 2017

Handi

The room so small.

8/10

Excellent

22 May 2017

Oman

Hotel aminities

Over all is GOOD , more varian menu for breakfast and taste is Good .

8/10

Excellent

22 May 2017

Oman

I think for all Good , breakfast, room is comfort. Only one, when i stay in first day i get Twin bad and for cover pillow small not Good im complain With room service and fast for handle problem solve. What ever all service This hotel very good

8/10

Excellent

25 Feb 2017

Verified traveler

Content Traveler

The room had a musty smell that seemed to disappear after the air conditioner had run for a while. The room was clean. Breakfast had a wide selection of food, although most was not western in taste.

8/10

Excellent

09 Oct 2016

Verified traveler

Good for transfer

Free transportations to the airport was quite convenient and the service was good.

8/10

Excellent

26 Jun 2016

destien

Good Hotel near Airport

Better than Hakaya Hotel at Sepinggan Airport...They also have free airport transfer for return

8/10

Excellent

18 Jun 2016

Ardy

great location

meetings at the airport, hotel location is great, walking distance to airport

8/10

Excellent

02 May 2016

Verified traveler

Comfy!

New & nice hotel, but I couldn't get wifi connection in my room. And on the last day of my stay the water came out very dirty & I was disappointed as hotel didnot react immediately, we called 3 times & they took action after we came down to the front desk. Anyway, hotel's condition is very nice & comfy.

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