Grand Jatra Hotel Balikpapan

Indonesia , Balikpapan-Kalimantan
BALIKPAPAN, Balikpapan Superblock Jl Jenderal Sudirman, 47
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45 reviews shown

10/10

Exceptional

02 Oct 2025

Lisan

Staff good

8/10

Excellent

24 Jun 2025

Kaley

Great stay for a few nights. The property and the rooms are a bit old looking but overall nice enough for what we needed. We had to ask several times for hand soap because there wasn't any in our room, but they got us some eventually. The hotel breakfast is amazing, so many options for a buffet. I was really impressed. The restaurant was very good too.

Leisure Partner

4/10

Poor

09 Jun 2022

John

The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good.
However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard.
A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.

Business Self

8/10

Excellent

20 Sep 2020

Jane

nice room, but need to work on that AC

they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well

Self

6/10

Pleasant

09 Aug 2020

Verified traveler

Terrible internet, bad beds, good location

My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down .

The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow.

Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant !

Sadly the pool bar is closed.

Business

8/10

Excellent

09 Feb 2020

Milan

Convenient Place to Stay

The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby.

The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one

Business

8/10

Excellent

12 Aug 2019

Germaine

Hits and Misses

Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.

Friends

2/10

Poor

20 May 2019

Verified traveler

Rooms were mouldy . Would not book again if staying in Balikpapan

Leisure Friends

4/10

Poor

19 May 2019

Verified traveler

Not the best stay this time

I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.

8/10

Excellent

29 Apr 2019

Christopher

Great staying for a business trip.

Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.

6/10

Pleasant

03 Apr 2019

Verified traveler

The hotel room wasn’t up to its 5 stars standard.
Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.

Friends_and_family Family

2/10

Poor

13 Dec 2018

Verified traveler

I'll avoid this place in futur

Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...

4/10

Poor

05 Dec 2018

Bill

Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.

6/10

Pleasant

18 Aug 2018

Sanjay

Not a home away from home.

The service and facilities of the hotel are same as of No Star Hotel.
Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice.

No body wash and moisturiser is given to customers who book online.

Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep.

Just because of location I prefer this hotel otherwise it is not worth the money we pay.

8/10

Excellent

08 Jul 2018

Verified traveler

Good hotel

4/10

Poor

14 Sep 2017

Sanjay

Not Good Hotel for Frequent Travellers

Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the \" inflexible\" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff.
The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating.

When I was checking out on 10th September, the front desk officer \"Ayi\" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property .

Still Waiting for the mail/call.

6/10

Pleasant

13 Sep 2017

Cucu Mutiara

Once is enough

Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom.

4/10

Poor

22 Jul 2017

Verified traveler

rooms dirty

rooms were very poor and dirty.
bad wifi . no hot water and dirty linen

6/10

Pleasant

10 Jan 2017

Verified traveler

Overrated

With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall

Partner

10/10

Exceptional

17 Dec 2016

Verified traveler

Everything's around this hotel, easy to find

Good and clean room.

4/10

Poor

29 Oct 2016

Verified traveler

Not so good for 5star hotel standard

Poor wifi
Breakfast is not that good

4/10

Poor

31 Jul 2016

Verified traveler

a very poor and disapointing hotel

i Stayed 5 days here in 8th floor, it was big room. rent 2 rooms for my mother in law, my husband and I

(-) Hotel staff gave a degrading look to me because i was with my caucasian husband (they might have thought i was \"that girl\" ). i dressed properly
(-) faded sofa cushion, cigarette burnt mark all over the sofa, poor condition on mirror table.
(-) i had to call them 3 times to give me clean towel
(-) they gave a used toilet paper

(+) very strategic location, lies in city centre next to the mal.

10/10

Exceptional

06 Apr 2016

Adwin

Best affordable hotel in the city

4/10

Poor

23 Mar 2016

Susan

Not a pleasant stay

No hand towels or face cloths. Long black hairs in the shower. Child had scribbled on the bedside table. Laundry taken away and done without my request or consent.

6/10

Pleasant

10 Feb 2016

Dhika

nice place to stay

nice hotel and recommended place to stay in Balikpapan. Near to the public places

8/10

Excellent

17 Dec 2015

Verified traveler

Best In town

This is the Best hotel in Balikpapan In my opinion, Location is good and the rooms is comfortable.

8/10

Excellent

10 Nov 2015

DEREK

Great room.

It was just a layover on my way to Lombok.

8/10

Excellent

02 Aug 2015

Verified traveler

Nice hotel

It was a quick trip, however I find it really nice during my stay at this hotel

8/10

Excellent

21 Jul 2015

Meijanti

very good

Nice and quiet. We like to stay another time.Location is very handy.....mall is next door. Cleanliness is ok.

Family

10/10

Exceptional

06 May 2015

E Michael

Great hospitality

Great place to stay

6/10

Pleasant

24 Feb 2015

darcy

Close to mall

Nice hotel in convenient location,
But not happy with staff on checking out of hotel when I asked for them to call a taxi to take me to airport and was told NO you need to book 24 hours in advance

6/10

Pleasant

26 Jan 2015

darcy

pleasant hotel

enjoyed a great visit
pleasant staff and good facilities
right next to shopping centre.

6/10

Pleasant

01 Apr 2013

Beef

Grand Jatra Balikpapan

Nice clean hotel, unfortunately you have to go to the second floor to check in...
Room was really clean and comfortable.
I had requested a king size bed but was given a singlle bed and they did not try to get me my sleeping request fixed...big problem.
Other than that a nice hotel.

2/10

Poor

09 May 2024

CHUN-HSIANG

Not even deserved 3 stars hotel

Internet is unstable, room is old, breakfast is awful. Not recommended at all.

Business

6/10

Pleasant

15 May 2017

Verified traveler

価格相応

価格相応のホテルです。モールに隣接しているので、買い物には便利です。

4/10

Poor

13 May 2017

Verified traveler

値段の割に最悪

部屋は想像より広く清潔。
しかしWi-Fi環境が悪く、メールすら送れません。
またインドネシアには珍しく、スタッフの人数不足が見受けられ、サービスが行き届いていない感じ。
値段の割に最悪です。

8/10

Excellent

09 Apr 2017

Rahmat

Tidak jelek juga tidak bagus

terkejut melihat kondisi kamar yang kecil dan sempit

4/10

Poor

26 Jan 2017

Verified traveler

Club too noisy

The hotel is comfortable, the reception worked very professional and gave me an upgrade, so enjoyed the room until 11pm. Due to the club I could not sleep until 4am. You could feel the sound from basement. Very tired I couln't enjoy the very good breakfast. The spa is also very nice and the serious massage was nice in a realxing atmosphere.The hotel is connected with the shopping mall, so I enjoyed shopping and the way to the airport is only less than twenty minutes. Sooy, the music was really to loud

6/10

Pleasant

28 Dec 2016

Didi

Hotel dengan lokasi strategis di area Mall

Proses check in yg cukup lama ( +/- 1 jam menunggu ) dan sulit mendapatkan parkir.

Family

6/10

Pleasant

30 Jun 2016

Rachmadany

Lumayan walau masih ada yang perlu ditingkatkan