Name: Swiss-Belhotel Balikpapan
Address: Balikpapan Ocean Square, Jenderal Sudirman Street, Balikpapan, 76113, ID

6/10

Pleasant

21 Mar 2026

Peter

I was there the last 2 days of Ramadan so the cafes and pool bar were not open at all.

Friends

8/10

Excellent

09 Mar 2025

Thomas

Good place to stay

Room was comfortable, view of the ocean nice. Shower good. Food was good, except in the morning, the breakfast buffet was not ready at 6 am, no warm food.

Business

10/10

Exceptional

11 Apr 2023

kim

Surprise!

Nice clean hotel

Friends_and_family Friends

6/10

Pleasant

07 Dec 2022

France

Okay hotel

the hotel is okay nothing too special- Bed really goo thou! Staff was really nice and helpful - Cleaning in the room was just okay- as a couple we were only given 1 towel! waited more than 30 minutes to get some more! Lovely BBQ dinner at the hotel pool- No shopping at all near the hotel need a taxi to get to the mall-

Partner

2/10

Poor

24 Nov 2021

Jolando Wee Khong

electrical power down for 1hr, dirty in-room sofa, paint peeling off at balcony, aircon not cold the whole night, so many potholes on hote driveway, no lightings at driveway to hotel-totally dark, wardrobe door broken, etc

Business Self

10/10

Exceptional

10 Nov 2019

Leif Gehlert

Very good service , and a very good staff

Business

4/10

Poor

06 Jun 2019

Verified traveler

The building is not well prepare become a hotel yet, the material is easily to be broken, not a nice choice
Many fascilitity tend to be diminished caused by the quality of the material
Me & my wive only got one soap, sandal, card key, tooth brush, mean while others hospitality should be pair of them
The material, start from equipment in the bathroom is already broken, shower, hair dryer, the wall
The service, well they avoid to give key card, sandal, etc.... made this hotel worsening
Compared other hotels in the same sweet room? Well I don’t think so
Please make a better solution !

Leisure Family

10/10

Exceptional

09 Apr 2019

Mohamed Azman

One of the nicer hotels in Balikpapan for business

10/10

Exceptional

25 Mar 2019

Verified traveler

Everything functioned and atmosphere combined with friendly staff made it an enjoyable stay.

Will return here.

Leisure Self

8/10

Excellent

11 Feb 2019

Verified traveler

Nice Riverview Hotel

A great hotel with nice view on Mahakam River. Recommend it

Family

10/10

Exceptional

01 Nov 2018

Abd

swiss-belhotel balikpapan

Good comfortable hotel with nice view. Delicious breakfast & lot of choice.

10/10

Exceptional

02 Aug 2018

Mohamed Azman

My Balikpapan biz stay

Good hotel, clean room, loved the ocean view.

4/10

Poor

27 Jul 2018

Tim

The hotel and rooms were very badly maintained

10/10

Exceptional

24 Jul 2017

Verified traveler

Bedsheets were a bit wet (not dried enough), taxis were slow and Location was a bit off via car park and at the back of building. Next door shopping mall all closed due to renovation. Very good customer service and staff

8/10

Excellent

09 Jul 2017

Peter

problematic logistically

Local area - The location of the hotel is poor. The area is being redeveloped and there is a lot of construction. My taxi driver didn't know where it was and only by asking many questions and with extensive use of the internet did we find it. As a transit point (ie a place to sleep before going elsewhere it is fine )

10/10

Exceptional

24 May 2017

Shaun

Great Stay, Great Price

Room, Food, and View was great. Just wish the wifi was stronger

8/10

Excellent

18 May 2017

Tjatur

Nice stay

Nice room, good location and great service

Family

6/10

Pleasant

27 Nov 2016

Kum Thong

When it rains, lobby entrance has pool of floor water. Location is good.

8/10

Excellent

12 Oct 2016

Verified traveler

Good locations and nice sea view.

I always felt at home whenever to check in to SwissBel-Hotel Balikpapan because everyone in the Hotel make you feel welcome and greet you whenever they see you.

10/10

Exceptional

16 Aug 2016

Anna

Homely and Comfortable Place to Stay

This Hotel is still the best for me after staying in most of the Hotel in Balikpapan. I find this Hotel on its own is well kept, housekeeping of the areas are clean and maintained at all times.

8/10

Excellent

20 Dec 2015

Anna

Great stay in Swissbel.

Overall is good but lift is slow for a 4 star hotel.
Cold shower is too low but hot water is too high!

8/10

Excellent

14 Aug 2015

Verified traveler

This hotel is new, clean, wide, confotable.

6/10

Pleasant

21 Dec 2014

Jon

A disappointment

This hotel was a bit of a letdown. The main issue was an air-conditioner that couldn't keep up with the heat load in the room, and I needed the room to do daytime work. As it turns out, the west-facing windows were single-pane, which strikes me as irresponsible in a tropical country. There were other parts of the property - slow elevators, mildew smell in lobby, that led me to suspect this hotel is struggling. With regard to service, I was also surprised at the limited English of their front desk staff and the amount of paper needed to close out my account, we ended up estimating some amounts because the invoices were incomplete. I wish the hotel and its staff well, but they have a ways to go in making this a business-class property/

10/10

Exceptional

14 Dec 2014

Dev

Swiss-BelHotel Balikpapan

Well turned out hotel by the city sea front (not beach). We went to Berau and on to the Derawan Archipelago. Had a great time there, but the sea journey was very bumpy and long in a little speedboat with no toilet. Weather at this time of year is not the best and will not improve much, we are told, until March or so. Still we had a good time snorkelling and diving.

We needed a place to overnight since the connecting flight on our return was next day. But this hotel is quite well placed in Balikpapan. Food was good with both western and Asian varieties in their buffet breakfast.

Construction next door may limit view later.

8/10

Excellent

20 Nov 2014

Verified traveler

New and nice hotel

Went there for business trip. Good location beside shopping mall. Nice and new rooms. Breakfast not bad.

6/10

Pleasant

06 Nov 2014

Tom

Usual Hotel

Usual Indonesian Hotel. Full of business men looking for the \"hot\" deal.

Family

8/10

Excellent

05 Nov 2014

Rajnish

Excellent value for money

Property looks new, convenient location, good room, very good breakfast, nice facilities. I had a very good stay and satisfied with services.

6/10

Pleasant

02 Nov 2014

Tom

Good Ocean View but Smelly at Low Tide

This nondescript hotel redeems itself by having a sea view, The sulfur smell is sometimes over powering at low tide. The adjacent shopping centers provide low cost foods, just a short walk away. A reprieve in this busy oil and gas town.

Family

8/10

Excellent

27 Sep 2014

Verified traveler

Hotel for business people, next to shopping mall

Pleasant hotel, not much to do in the area, terrible air quality

10/10

Exceptional

02 Sep 2014

Verified traveler

Lovely hotel close to the sea

I would book this place again the next time I'm in Balikpapan

8/10

Excellent

23 Jul 2014

micol_mca

Nice Option in Balikpapan

Pros: New hotel, Clean rooms, Fast wifi, Variety of breakfast choices, Adequate gym facilities, Competent staff Cons: Limited restaurants at the nearby mall, Noisy construction on the other side of the hotel until 11PM.

8/10

Excellent

06 Jun 2014

Ricardo Purba

Good business hotel

The internet speed is excellence and the breakfast was good

6/10

Pleasant

02 Jun 2014

terry

The hotel view

The hotel is well situated near to shopping and restaurant.
The room had a sea view looking at the far horizon.
However, the construction next to the hotel spoiled the tranquil of the place, the dust from there added on to this dismal...
For a short stay is a good deal...

6/10

Pleasant

23 May 2014

Verified traveler

Noise from outside

I stayed twice in swiss bell .second time is brter than first time.but I dont like noise from workers at next building.

8/10

Excellent

18 May 2014

Michael A

Great New Hotel But...

The Swiss-Belhotel is a new hotel in Balikpapan. Rooms were nice and clean. Front desk personnel were courteous and helpful. Good gym and pool area. Great selection of breakfast. The only thing I noticed is that the material used for the hotel were not so nice. Tiles looked like rejects with holes and porosity. The elevator was not level to the floor which caused me to trip a couple of times. This hotel will wear out fast in a couple of years. But overall a pleasant stay.

8/10

Excellent

23 Jan 2014

fsurya

some noise

The hotel is clean and good services , but because near the hotel have new project still in progress , we can hear some noise from project until 10 o'clock PM.

10/10

Exceptional

16 Dec 2025

Gruman

Good

Business

6/10

Pleasant

24 Nov 2024

Yoshihiro

Most of shops in next mall is closed

Business Self

8/10

Excellent

04 Dec 2022

YASUNARI

少し古くなりつつあるもロケーションやホテルの部屋は良いです。一方で周りのお店はクローズしているところが多く、活気がないのが残念でした。

Business

10/10

Exceptional

16 Nov 2020

Inseok

Quiet good

Quiet good and silence. Will be back again

Partner

10/10

Exceptional

30 Dec 2019

Herman

Baik dlm segala hal

Pelayanan sangat baik,kamar bersih,sarapannya enak,dan viewnya bagus

Friends_and_family Family

10/10

Exceptional

13 Feb 2019

Verified traveler

Good remodeling

after remodleing The room condition is better than before especially breakfast is good

8/10

Excellent

06 Feb 2019

Lisa

Libur imlek di swissbell

Lokasi straregis. Makanan enak. Hanya kolam renang sedang maintanance

Family

4/10

Poor

21 Dec 2018

Saiful

No more stay at Swiss Bell Balikpapan

Saat itu check in sekitar jam 6 pm, Minggu 16/12/18. Yang menyebalkan, dalam kondisi lelah setelah penerbangan dari Jkt, diterima petugas front desk sdri. Vientani Indo yang SANGAT TIDAK FRIENDLY alias jutek. Saya pesan room on line ukuran tempat tidur king size. Enak saja, sama Vientani mau dikasih kamar yg twin, alasannya yang King size sudah full. Saya bilang pada dia: \"saya pilih hotel ini hari ini karena yang King size masih available. Kalau tidak ada, saya tidak akan pilih hotel ini\". Dengan wajahnya yang tetap jutek, dan pura2 sibuk, akhirnya dia bilang, room nya available, without any apologize or smiling. Jadi, kita harus tetap ngotot untuk memperoleh HAK kita. No more to stay at this hotel, even though its pool and sauna is great. I will not recommend to stay this hotel, unless the hotel management may able to train their front desk staff (especially Vientani Indo) to become more friendly to their guest.

10/10

Exceptional

18 Aug 2018

Verified traveler

Consigliatissimo

Siamo arrivati all'una di notte,check in veloce e abbiamo ordinato anche un ottima cena in stanza. Ottima la colazione. Purtroppo non posso giudicare la zona circostante perché siamo ripartiti già la mattina seguente.

8/10

Excellent

01 Aug 2018

VALÉRIE

Hôtel de centre ville correct

Bon restaurant pour le petit déjeuner. Piscine pas bien placée. Bcp de travaux autour. Ce sera mieux quand le centre commercial sera terminé. Bonne literie.

4/10

Poor

23 May 2018

Tommy

Lampu lorong hotel menuju kamar gelap dan tv kabel tidak bisa digunakan

4/10

Poor

16 Apr 2018

Verified traveler

残念至極

キングサイズベッドで予約したのに、シングル２つの部屋をあてがわれた。
追加料金を支払った意味が無くなったに等しい。

また、客室にタオルがなかったので持ってくるように頼んだが、１時間半くらい待たされた。
この間、顔すら洗うことができなかった。３度もフロントに電話する羽目になったが、全く効果はなかった。

人手不足なのか知らないが、チェックインしたのは夕方だし、そもそもタオルが無いのはホテル側の落ち度なのだからすぐ対応して欲しかった。

テレビ脇のチャンネル対応表も無茶苦茶で、全く当てにならない。

ユースホステルでももうちょっとましなサービスができてると思う。

隣のショッピングセンターは、前評判通りほぼ空き家。ドーナツチェーンのJcoと、インドネシア料理のファストフード的な店が１軒だけ営業していた。

10/10

Exceptional

17 Mar 2018

Guntur

Hotel yg cocok buat perjalanan bisnis atau liburan

Hotel dengan posisi strategis, dapat melihat laut dan mendengarkan deburan ombak, sangat private. Sayang hanyabmengibap semalam, jd belum bisa menikamati secara optimal

8/10

Excellent

27 Apr 2017

Andika

Bagus menghadap pantai

Good tempat bagus menghadap pantai dan nyaman saya gak nyangka ada hotel bagus di sekitar bangunan yg masih belum selesai