Name: Novotel Balikpapan
Address: Jl. Brigjen Ery Suparjan No. 2, Balikpapan, 76112, ID

10/10

Exceptional

07 Jan 2026

Emma

The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask.
Novotel Balikpapan, January 5, 2026

Leisure Self

10/10

Exceptional

26 Dec 2025

Stuart

Great

Self

6/10

Pleasant

24 May 2025

Benjamin

Not a beautiful island

Leisure Partner

10/10

Exceptional

26 May 2023

Verified traveler

Very good

10/10

Exceptional

18 Apr 2023

Muhammad

Very good hotel this is

Family

4/10

Poor

01 Feb 2023

WING MING

Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.

Business Self

8/10

Excellent

31 Oct 2022

John

Although a little bit tired, an excellent hotel with friendly staff and is great value for money.

Business Self

6/10

Pleasant

17 Aug 2022

Rolf

Had to change rooms as bed wa s not 2 twins.

Leisure Friends

10/10

Exceptional

02 Aug 2020

Verified traveler

Good hotel, good food. Good location. All is well i love

Leisure Family

8/10

Excellent

15 Jun 2020

Verified traveler

Very good Location, so many streetfood nearby. All perfect

Business Family

10/10

Exceptional

15 Jun 2020

Firman

I like the pool and the foods. Everrything all is well

Business Partner

4/10

Poor

20 Jul 2019

Verified traveler

Facilities and rooms are in disrepair. Non-smoking room is filled with tobacco smell. Room is incredibly cold. Travelers also need to be warned of the SPA on 2nd floor - paid for 90 mins but ended after 55 — dishonest practice and low quality materials were used. Face was swollen for one week after that. The only asset is hotel staff.

Business Self

8/10

Excellent

28 Feb 2019

Poay Sim

Great Stay

Hotel is about 20 minutes taxi drive from Sepinggan International Airport. My room got full view of the sea. Hotel is about 10 minutes to the beach and many pubs line the beach. Hotel is also 10 minutes walk to Plaza Balikpapan for shopping.
Hotel Lobby is modern and check in a breeze with English speaking staff. Room is big and clean, wifi is fast. There are a lot of varieties in breakfast buffet, with local and western selection.

10/10

Exceptional

24 Aug 2018

Michele

Nice hotel with great facilities

Nice hotel close to the centre of town with great facilities

8/10

Excellent

22 Aug 2018

Verified traveler

Good location, but hotel needs update

Great location! Hotel needs to be updated and rooms need to be cleaner

Friends

4/10

Poor

15 Aug 2018

han

Hotel located on top of hill

Room cleaning service did not do a good job, room still messy when we came back, food is tasteless, minibar is empty and mineral water is chargeable...

6/10

Pleasant

02 May 2018

HENRY

Gym’s equipment poorly maintain and the air was smelly. The room slightly dusty and the linen got so many stains.

8/10

Excellent

23 Jan 2018

Ian

Good experience.

Initially the room was not very good, the shower did not work and we did not have the sea view requested. But once pointed out it was quickly dealt with and we were moved to a very nice room.
The staff were always extremely helpful and wanted to help wherever possible.
Overall a very positive experience.

Family

8/10

Excellent

06 Aug 2017

Verified traveler

Poor Reservation syatem

I had problem during check In , The hotel provided \"Smoking Room\" to me , even my Booking confirmation said \"Non-Smoking Room\" . The hotel said the room is not available !! (actually it's already 5.30 pm.. How come ?) , Finally they changed the room for me after I insisted not to accept Smoking Room ( As I 've got Allergy for smoking smell) , But this check in took me 30 Minutes .

8/10

Excellent

21 Jun 2017

Kwong Tat

Good location and close to airport.

6/10

Pleasant

29 Aug 2016

Cucu Mutiara

Hotel is a bit tired.

Hotel is a bit tired. Lobby needs more lighting. Staffs are friendly and helpful.

2/10

Poor

23 Jul 2016

Verified traveler

Dirty sheets and little care about cleanliness

Not good at all. Stained sheets on both separate days I stayed. It takes a little bleach to correct these. The toilet flooded leaving faeces everywhere. Took them almost an hour to clean it.

The hotel seems not to care about cleanliness and presentation. The basics should be right. It is a reminder to the managers and Accor group to get their hotel in order. If not they should charge less because the public are not as stupid as they think.

Family

8/10

Excellent

11 Dec 2015

edwin

Terrible Venere vs Novotel

Miscommunicatuon between Venere vs Novotel. Venere said free breakfast but Novotel said Room Only. I was calling Venere in US 2 times and costed more than free breakfast. Please make sure you have good comm with your agent, dont bother your waiting customer

10/10

Exceptional

23 Oct 2015

Lourine

Perfect location

So enjoyable stay.nice food,friendly and polite staffs,great facility.enjoyed the swimming pool and gym.perfect place for seminar or conference.the price is reasonable.

10/10

Exceptional

17 Sep 2015

Vishal

Nice Hotel

Nice Hotel with humble staff.... Will definitely stay at Novotel in my next visit !!!

10/10

Exceptional

16 Jun 2015

Verified traveler

Nice Trip and Nice hotel staff

This is second time for me stay in Novotel balikpapan.
Good place, nice staff, and wonderful view.

8/10

Excellent

15 Jun 2015

Guy

Good business hotel

I have stayed here many times. It is the best higher quality hotel for the price in Balikpapan and there are many good restaurants and street food options within walking distance. Breakfast and booze are overpriced, but they make a good latte.

Family

8/10

Excellent

07 Dec 2014

Verified traveler

Business travel

Excellent facilities for business and leisure. Some room amenities are available upon request and not provided by default.

8/10

Excellent

29 Nov 2014

Rajnish

value for money

very good hotel with good facilities and value for money

8/10

Excellent

13 Oct 2014

Lucy

Best hotel in Balikpapan.

This hotel was recommended to us by family who live in Balikpapan. The price was very very reasonable. Whilst the hotel is a little on the dated side, it did not affect our stay. The staff were fantastic and very helpful, you could change money at the hotel, and the spa was lovely (for massage). The room service food was also excellent. The best feature was the cleaning of our rooms each day. Everything was neatly tidied up, and the room was spotless. Lastly, the breakfast offered was outstanding.

8/10

Excellent

09 Sep 2014

Esmaeil

Good but I saw Cockroachs there,

Except Cockroach it was OK

8/10

Excellent

16 Aug 2014

Verified traveler

Nice hotel. Will stay again

Like the hotel will stay again good food but expensive....balikpapan is a nice city

6/10

Pleasant

10 Aug 2014

Verified traveler

It's an okay hotel. Will stay again

Nice clean hotel good staff will stay again good food

10/10

Exceptional

31 May 2014

JH

Best Sea View

Everything perfect. Fast check in and check out, friendly and helpful receptionist.

8/10

Excellent

13 May 2014

Verified traveler

No toothbrush

Only soap, shower gel, shampoo. Nothing else.

6/10

Pleasant

08 Apr 2014

Brian

Good Hotel with one problem Very Poor Internet

The staff were wonderful, room and food were good and I would be pleased to stay there with my family for a holiday. But for a business man this hotel has major IT problems and a poor quality business centre. To a businessman good fast internet is much more important than the bed! So please turn this into a proper business hotel and I will be back!

6/10

Pleasant

27 Feb 2014

Verified traveler

Service is not great, you wait too long for everything: to check in, check out, for coffee in the bar and for an iron to be delivered but the hotel itself is good.

6/10

Pleasant

13 Nov 2013

Dons

Great Location

Great Location!!

6/10

Pleasant

16 May 2013

grover

average plus business stay only

great location...however, the hotel lacks any real warmth or character. I will choose the Aston when I say next time. I've stayed in both. The Novotel is a well run hotel, don't get me wrong...just like 7 11 is a well run convenience store....but it could be on the moon for all anyone knows..nothing indonesian about it. Quiet room, yes. good service, yes. memorable in any way, no. The aston has lots of quirky indo charm for the same price and the setting is much more Swiss Family Robinson :-)

10/10

Exceptional

16 May 2024

Namira

hotel ini baik sekali rekomen

8/10

Excellent

11 Mar 2020

Jane

Baik

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Torbjørn

Nothing to complain about

Beautifully hotel with a nice breakfast. I have always been a bit provoked by hotels asking ut to save environment by conserving on towels.On this hotel they seemed more serious having replaced all plastic water bottles by glass jug, and multiple water dispensers in the corridor.
Easy checkin and check out and no issues with anything. The best hotel visted on this two week roundtrip in Asia and Australia .

Business

6/10

Pleasant

30 Jul 2019

Roar

Redo me

Worn out hotel

6/10

Pleasant

23 Jul 2019

Junwon

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