Hotel Santa Monica

Poland , Masuria
Zełwągi, Ul Jana Pawla Ii 3
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19 reviews shown

10/10

Exceptional

07 Jun 2022

Amparo

We like everything

Family

10/10

Exceptional

21 Feb 2022

Carlos

It is an excellent hotel, it does not need any change, I would return to the same Hotel and I would recommend

Self

10/10

Exceptional

28 Aug 2016

Alexandra

Wonderful service from a friendly staff

We love the hotel, the rooms were clean and comfortable. The dining area had a beautiful view of Cuenca and the food was good. My mom and I walked to many churches, restaurants and shops and we still needed more time to visit so many great places in Cuenca.

6/10

Pleasant

17 Feb 2015

Verified traveler

Everything had to ordered through the front desk. No hair dryer in the room unless you requested it.

8/10

Excellent

03 Aug 2014

Verified traveler

Good quality hotel near the city center.

Good quality hotel near the city center square Park Calderon. Walking distance to many tourist points of interest for culture, history, language schools, shopping, ATMs and taxis. The staff is very attentive with most being bilingual. Breakfast buffet is more than adequate in a setting of a top floor dining room with views of the city which is very nice. Furnishings and decor a bit dated, but sturdy and clean. The large bed was comfortable. Bathroom good size. Two down sides are the elevator does not run down to the ground floor. It starts at the second floor and goes to the top floor. If a person has mobility problems, then this would not be the place to stay. Second problem on occasion is the noise from car alarms and the fire siren that go off during the night. No sleeping through either of them.

8/10

Excellent

26 Feb 2013

Rhoman360

Nice hotel, noisy city

Santa Monica Hostal was upscale hotel in Cuenca. I don't speak much Spanish, and sometimes it was difficult communicaing with staff, but that's more my problem then theirs. However, since there are a number of Americans visiting Cuenca, they may consider some English lessons for their staff. The room was very nice, however, I couldn't find any thermostat, ergo A/C or heating controls. Apparently, since the weather is cool there year-round 60-75 degrees, I guess they figure just open your patio slider to cool off the room. The only problem is that apparently Cuenca is \"car alarm\" capital of the world(I've been to 21 countries so I have some expertise in this). There was a constant barrage of alarm beeps thruout the weekend, some even beep continuously while they're in the alarm mode. I was on the 5th floor, but it was still very annoying. Maybe, nothing the hotel can control, but something Cuencanos might consider controlling, i.e.\"noise pollution\" just as damaging as other types to \"livability index\".

6/10

Pleasant

12 Sep 2012

Jesus F

An average hotel

Room was cold and had Wi-Fi problems. I could not connect from my room. The personnel that works there are very friendly and they try to help, but some things are beyong their control.

6/10

Pleasant

15 Aug 2012

mark

This hotel is very fine except that most of the rooms face the street and there is continual street noise though the night and the windows have to be open for comfort at night because there was no air conditioning.

10/10

Exceptional

29 Apr 2012

Brian

Nice hotel in a lovely city

We enjoyed our four nights here over Easter. The staff were very helpful and friendly even though we spoke almost no Spanish. The breakfast was good and the view from the top floor room where it was served was outstanding. They even had English Premier League Football on the telly one day! V central location...

10/10

Exceptional

30 Nov 2011

Margie

5 Star Service

This is our second stay at this hotel. We love it here and would not stay at any other hotel in Cuenca! Staff and owner are always smiling, customer service is incredible....It feels like home from the day we arrive until we leave. Thank you Monica, Claudia and the rest of your amazing staff. We can't wait to return!!

8/10

Excellent

26 Mar 2011

jocelyn

santa monica hotel down town cuenca

this is a very central hotel for Cuenca near to manyof the sites, the staff are all helpful and caring there are lovely views from the top of the hotel

8/10

Excellent

16 Dec 2010

Debaorh

Cuenca: Hotel Santa Monica

Nice hotel, excellent location. Easy walking distance to centro, shopping, restaurants. Rooms very clean, spacious. Rooms on front of hotel are a bit noisy in the morning due to traffic. Overall, an excellent hotel, excellent value. Free Wi-Fi and breakfast. Excellent and friendly staff.

Partner

10/10

Exceptional

20 Oct 2010

Anton

Good value for money

Convenient location in the heart of Coenca, good value for money!

10/10

Exceptional

27 Mar 2019

Verified traveler

I was pleased in general with my stay. The bed was very comfortable and the light breakfast offered in the 6th floor cafe was fine, good strong coffee and a decent start to the day. Clean, modern, attractive hotel in a good location. However, wifi was an issue in the rooms, but the lobby is okay if you need it. I would stay again.

2/10

Poor

11 Mar 2019

Dagle Diogenes

Vetusto y viejo

Hotel muy antiguo me aparecieron cucarachas en la pared ... terrible

8/10

Excellent

19 Nov 2017

Alfonso Paz

Muy bien

Como siempre...el lugar adecuado para la ciudad adecuada

Family

6/10

Pleasant

19 Jul 2017

diana

Cuando llegamos con las maleta no abrieron la puerta solo nos miraba

Family

4/10

Poor

25 Jun 2015

Verified traveler

Engaño en el precio!

El hotel ha colocado un precio y luego después de hecha la reservación y garantizada con la tarjeta de crédito ha llamado por teléfono y cambiado el precio.

NO RECOMENDO

8/10

Excellent

15 Apr 2011

Verified traveler

sugerencia

Por favor mejorar la señal de la TV
Agua caliente en la ducha, son cositas que fallaron un poco.