Name: Baymont by Wyndham Winchester
Address: 960 Interstate Dr, Winchester, 40391, US

10/10

Exceptional

01 Aug 2026

Mischelle

Everything

10/10

Exceptional

29 Jul 2026

Jason

Breakfast wasn’t great not much choices but hotel and room was very clean, staff was courteous, pool was clean and had a lift for handicap to get in and out. Would definitely stay again when passing through.
Located off the main road but that made it quiet.

10/10

Exceptional

28 Jul 2026

Robert

Excellent place to stay…clean, spacious room…typically nice Baymont pool.

2/10

Poor

20 Jul 2026

Mary

Not very clean, our 2nd story window was broken, the room smelled like smoke, the microwave didnt work, toilet seat was loose, bathtup dripped at all times. Stairs were very dirty, excercise room and pool stayed locked and you had to get someone from the front desk to let you in. I had requested a 1st floor room because i dont do stairs very well. I was told there wasn't a 1st floor room that had been cleaned. Homeless sleeping in the foyer. Cereal was all stale and ruined along with the coffee creamer. There was 2 towels in our room for 3 adults and 2 children. When we asked to get towels, the manager was rude and told us they counted the towels. I was offended by this.

Family_with_children

8/10

Excellent

18 Jul 2026

MARK

It was a good experience … not great… but good

Family

10/10

Exceptional

17 Jul 2026

Steve

Very quite, bed slept great & very clean

2/10

Poor

15 Jul 2026

Helen

This place is a filthy nasty mess. The rooms are not cleaned on a regular basis. The entire facility was in disrepair. The breakfast bar consisted of cereal, snack cakes and instant coffee. The bathtub had so much grime built up it left a reside on my skin that stained the bed sheets. The window blinds were ripped and broken. The TV wouldn't change channels. The railing on the back entrance was pulled away from the wall. Overall, this was a nightmare of a stay. Came home worried that I may have contracted some type of disease from staying there.

Business

6/10

Pleasant

10 Jul 2026

Dale

quiet, clean room!!

Self

10/10

Exceptional

07 Jul 2026

April

While we did have issues, the over all stay was good. There is no elevator and no double bed rooms on the first floor. So I had to walk up and down stairs being disabled just so I could have rooms for my family of 6. They sold all the ajoining rooms to single occupants so we couldnt even have adjoining rooms or even rooms side by side. Our two rooms were across and down the hall from each other. Which you can imagine how fun that was with everyones stuff in one big suitcase. Yes we had booked online for 2 rooms. At least the rooms were clean and the beds were comfy. We had to find someone to open the pool after the stated open time, but the kids enjoyed it. The breakfast was as you would expect for a quick meal, not fresh, only self serve waffle available for hot food. With its issues, it was still an enjoyable visit. At least for my family.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Aukia

Everything was good

10/10

Exceptional

29 Jun 2026

Erin

Large rooms, friendly staff

8/10

Excellent

26 Jun 2026

Rebecca

The staff was very friendly. Breakfast was good. Room clean and comfortable.

Family

8/10

Excellent

25 Jun 2026

Tanya

Front desk man was great at his job. We checked in about 530 pm on Sat. He was informative and explained things very well. Hotel older but room was nice. Furniture seemed newer.

Friends_and_family Family

2/10

Poor

24 Jun 2026

JOAN

Pull out bed was dirty and had not be cleaned, smelled of piss. Ask for a different room. Front desk could not provide another room without charging for the additional room. No roll out bed available. When ask to speak with management, no available. Pool was not heated. We checked out and went to a different hotel!

Family_with_children

10/10

Exceptional

08 Jun 2026

Brittany

Great people clean rooms and the pool works

Business Family

10/10

Exceptional

31 May 2026

Bruce

Shower dirty hairs all over the walls

Friends_and_family Family

10/10

Exceptional

31 May 2026

Tiffany

Great beds and friendly staff

Family_with_children

10/10

Exceptional

01 May 2026

Verified traveler

everything was good

Family_with_children

6/10

Pleasant

27 Apr 2026

Jennifer

The staff was very friendly and helpful. However, the place wasn’t the cleanest. And I wish the breakfast had more variety

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Geri

The hotel provides value for the cost. Staff, facilities, and maintenance were above average for a budget hotel.

Self

10/10

Exceptional

16 Apr 2026

Sharonetta

It was a great experience

10/10

Exceptional

14 Apr 2026

Geri

The room was spacious, clean, & well maintained. The breakfast selections included coffee, juices, & milk. They had the usual selection of cereal, pastry, waffles, & fruit. Parking was ample & the area felt secure.

Self

8/10

Excellent

13 Apr 2026

Monica

Parking easy

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Christine

Clean, quiet, and safe. Good breakfast and the beds are REALLY comfortable. It is my “ go to” when I am passing through KY.

Self

10/10

Exceptional

03 Apr 2026

Janis

Rooms were clean and they were comfortable and spacious. The pool was nice. We were on the second floor and there isn’t an elevator so that was a surprise. We used the laundry and the front desk was able to provide quarters which was very convenient.

Partner

10/10

Exceptional

29 Mar 2026

Shawnna

Love how big the room and bathroom was . Love how you guys put the dove in the the bathroom . Breakfast was well put together with great choices . Staff was so helpful and wonderful I enjoyed talking to them . Parking was well lit . Overall love it me and my hubby

Partner

2/10

Poor

29 Mar 2026

Holly

Parking was safe and easy. Property is run down and needs to be updated. It smelled like Indian food the whole time and the first room the out us in was heavily smoked in. Front desk person was very nice and switched us rooms, but our new room was still run down, sink was clogged, and everything was just old feeling. We won’t be staying again.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Jessica

Bathroom door didn’t close.

4/10

Poor

05 Feb 2026

Phillip

Entrance had water leaking straight on me , price was not what was negotiated on line. Ice machine on 2nd floor didn’t work . The day shift personnel were pricks!

Business_and_leisure Self

6/10

Pleasant

05 Feb 2026

Kimberly

Staff was nice, we had to switch rooms because our first room smelled awful. The bathrooms were tiny and not lit well,but it was ok for an overnight stay

10/10

Exceptional

17 Jan 2026

Whitney

Great place for a reasonable price!

Leisure Family

6/10

Pleasant

17 Jan 2026

Randy

It is very much needed of a update. Shower curtain was almost down, the shades were unclean. No coffee pot in room and coffee in the kitchen was not very good at all. Microwave was from the '70s.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Kasey

Great stay and the bed was extremely comfortable

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Nancy

Everything was perfect.

Business

10/10

Exceptional

30 Nov 2025

Vickie

The person who checked us in was very friendly and helpful. We often stay here as we travel to visit family and the rooms are spacious and very clean and comfortable. Breakfast in the morning is simple and the area is always clean and well stocked. This is the perfect, inexpensive stop for a good night's sleep and breakfast before hitting the road for another day.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Jennifer

Staff was couteous and understanding. I will NEVER get a room through expedia again though.

Leisure Family

4/10

Poor

14 Nov 2025

Christopher

Smelled musty. Pool heater didnt work. Very outdated and nasty

Business_and_leisure Self

2/10

Poor

04 Nov 2025

Dennis

Absolutely Terrible Experience – Do Not Stay Here

Our experience at this hotel was truly awful from start to finish. The first room we were given had a strong, unpleasant smell the moment we walked in. The room was visibly dirty, the curtains were stained, and to our shock, we even found insects inside. We immediately went to the front desk to ask for another room, but the desk worker was rude and dismissive instead of helpful.

After some pushback, we were moved to a second room — only to find the exact same problems. The odor, the dirt, the stains, and the insects were all still there. It was clear that cleanliness and maintenance are not priorities at this hotel.

When we requested a refund, the front desk worker refused to authorize it and only relented after we contacted Hotels.com directly. The lack of professionalism and basic customer service was astounding.

This was by far one of the worst hotel experiences I’ve ever had. Between the filthy rooms, poor hygiene standards, and unhelpful staff, I strongly recommend avoiding this property altogether. Spend your money somewhere that actually values its guests and maintains a clean, comfortable environment.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

LEROY

The room was all that we expected very good. Staff was very friendly.

Leisure Family

4/10

Poor

02 Nov 2025

Gracie

Staff was very friendly. The room had poor lighting and the bathtub was disgusting. The beds and pillows need an upgrade. The room next to us was getting cleaned at 6 am and the cleaner was blasting the TV. I won't recommend this hotel to anyone.

Leisure Family

8/10

Excellent

27 Oct 2025

Pat

No elevator! Our room was on the 2’d floor.
My husband has Parkinson’s and we had been traveling for 9 hours. Kind of hard going up
All
The steps with luggage in our hands. Also- the heater in the pool went out so it was suggested I not get in as the water would be cold. I have a leg injury and was looking forward to walking in the water to help it out.
Service was excellent; room was great. And breakfast was nice.

Leisure Partner

6/10

Pleasant

18 Oct 2025

Morgan

Room was clean. Air conditioning worked well. Turned heat on and smoke alarm came on, scared us all. Pool was ice cold couldn’t use. Staff was amazing with check in and handling of any issues that arose.

Leisure Family

10/10

Exceptional

16 Oct 2025

Jeffrey

It was alright

10/10

Exceptional

01 Oct 2025

Curtis

The room was comfortable. The staff was helpful and accommodating.

Leisure

8/10

Excellent

30 Sep 2025

Patty

Room was clean and air conditioner was working fine. Staff was very nice. I didn't stay for breakfast

Self

10/10

Exceptional

27 Sep 2025

Fred

Average 1 overnight

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

jason

Affordable

Its a hotel, so.e areas smelled like dog pee

Partner

8/10

Excellent

15 Sep 2025

Chad

Ok place for the price

8/10

Excellent

15 Sep 2025

Lenina

This was an incredible value! Our room was large and clean. I gave them a 4/5 rating because the shower handle came off when I turned on the shower and, though I wrestled the faucet as far to “hot” as I could, the water was lukewarm.

Business

8/10

Excellent

13 Sep 2025

Rachelle

Super nice staff at hotel

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Keeshia

Everything was clean and updated. Would definitely stay there again.

Leisure Partner

2/10

Poor

30 Aug 2025

timothy

Not clean at all

Business Friends

4/10

Poor

17 Aug 2025

Matthew

The lobby and hallway to our room was clean and smelled pleasant. When we walked into our suite room 117, the room had an intense smell of mold/mildew, the ceiling fan was caked with dust. My wife did not sleep very well because of the smell and anxiety of getting sick, which she did throughout the night. We have stayed in many Wyndham hotels and was very disappointed by this one.

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2025

Ramona

Its a

6/10

Pleasant

10 Aug 2025

Johnpaul

After a night, came back to a note saying my room can not be cleaned due to shortage of staff. The room was not dirty, just my bed to be made. The staff who drop that note should have done that I wouldn’t even notice. I had to sleep know the room was dirty that played with my mind a little bit. I wondered how long the staff was out for and if it was even cleaned before I came in. Now I am thinking will it be cleaned for the next customer or will a note be left as well. Aside that, it’s a great place I think, good ambiance and quiet away from noise.

Business Self

8/10

Excellent

08 Aug 2025

Amy

Nice

Leisure Partner

10/10

Exceptional

07 Aug 2025

Bonnie

This property is the nicest I have been in for quite awhile. Friendly American desk clerk when I arrived. He answered all questions provided info on pool and places that would deliver. I will be back. The room was fabulous

Leisure Self

10/10

Exceptional

27 Jul 2025

robyn

The staff was exceptionally friendly and the hotel, room and pool were very clean. But, the bed that we had was hard and pillows were lumpy and very uncomfortable.

Partner

8/10

Excellent

27 Jul 2025

Tom

Easy to get to. Clean staff were good

Business_and_leisure Partner

10/10

Exceptional

17 Jul 2025

Kelly

My 5 star review is in part due to the staff. They were so kind, helpful, and went out of their way, on several occasions, to make our stay better. The rooms have laminate floors. I love this because their is no smell from old carpet. The room and bathroom were clean, the beds were clean and acceptable. They allow pets! I did not bring one, but there was no pet smell in the hallways or in the room. The pool was nice. However, the pool room needs some updating. We didn't utilize the complementary breakfast. It has cereal, breads, waffles, juice, milk, yogurt, and a turkey sausage/egg/pita thing available. You cannot take it to your room. The only complaint I have is that there is no elevator. If stairs are an issue, this hotel is not for you. Otherwise, it was a pleasant stay, wonderful staff, clean rooms, and the kids enjoyed the pool.

10/10

Exceptional

16 Jul 2025

Karen

The rooms were extra large. The staff was very kind and helpful with any information I needed. The rooms had plenty of outlets, refrigerator and microwave.

10/10

Exceptional

15 Jul 2025

Kimberly

rooms are large with a sofa couch in all rooms only thing there is no elevator but it’s only a 2 level so it wasn’t that bad we would stay again ❤️

Business

6/10

Pleasant

07 Jul 2025

David

Hotel was ok but the sink didn't work in our room.. the continental breakfast was extremely limited.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Javier

Unfortunately, our experience at this location was disappointing. As soon as we entered the room, there was a strong odor—like old urine masked with air freshener—which became even more noticeable when we sat on the first bed. The fitted sheet was torn, exposing a stained and visibly dirty mattress. Both mattresses sagged significantly in the center, giving the impression that they were well past their prime. When we raised our concerns, we were told the beds were only a year old, which made the condition even more surprising.

In addition, the toilet seat was broken—the bolt was loose, causing the seat to shift dangerously when used. To his credit, the front desk attendant did come to fix it promptly. However, the overall condition of the room made it impossible for us to stay. We ended up leaving within an hour of checking in.

On a positive note, the staff was understanding and helped us with the cancellation. Still, based on this experience, I would not choose to stay here again.

6/10

Pleasant

05 Jul 2025

Crystal

The overall facility and room was great. The only problem was no working shower head in our room.

Leisure Partner

8/10

Excellent

04 Jul 2025

Suzanne Johnson

Quick stay after delayed flight. It had what we needed. Free breakfast that we were not expecting

4/10

Poor

30 Jun 2025

Alisha

The price was great and the staff was very friendly and helpful. The AC worked great. However the hotel was very out dated, the bathroom was yellowing due to being old and we felt like we couldn’t touch anything in it. One toilet paper roll was 3/4 used and there were little dents/holes in the walls. Between the door and the frame there was a gap at the top that the hallway light shined through. Also the tv just stopped working around 10:30 pm but did start working the next morning.

Business Family

4/10

Poor

29 Jun 2025

Megan

This hotel is nothing like the pictures show what so ever. The hall ways were filthy. They have NO ELEVATOR so you have to carry everything up stairs. It was hot. Pool is nothing like pictured also. They had no extra blankets for the pull out sofa. 10/10 DO NOT recommend.

Business Family

6/10

Pleasant

28 Jun 2025

Vanessa

No restaurants around to eat continental breakfast was very slim and didn’t start till 630. No coffee maker in the room.

Leisure

10/10

Exceptional

25 Jun 2025

Amanda

Great stay

I only needed a place to stay while my daughter was attending a training for her job. The staff was super friendly and helpful even knowing I was only going to be there to sleep for a few hours. Super clean and nice. I appreciate everything.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Missy

Very nice hotel. Staff was wonderful.

Leisure Family

10/10

Exceptional

23 Jun 2025

Katherine

Na

Leisure Family

10/10

Exceptional

21 Jun 2025

Jacqueline

as a 76 year old women i fell very safe here. i didn't notice any places to eat within walking distance of the property

Leisure Family

10/10

Exceptional

21 Jun 2025

Rebecca

Clean rooms nice breakfast

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Ramona

The

4/10

Poor

17 Jun 2025

Laura

Staff were nice, room was okay with cheaper furnishings but our room had holes in the bathroom door and the shower surround. Note that the sink and vanity are in the entryway with the microwave and refrigerator.

Partner

4/10

Poor

16 Jun 2025

Mario

They charge me for smoking in room and i didn't smoke

Business Partner

10/10

Exceptional

13 Jun 2025

Charles

Unit was quiet, room was clean, ac unit was quiet. Great stay for the price!

Business

8/10

Excellent

12 Jun 2025

Cynthia

There was mold on the curtain and in the bathroom

6/10

Pleasant

10 Jun 2025

Scott

The property definitely needs updates. A bit musty smelling in the hallways, window in the room was so dirty you could barely see out, curtain rods stuck, TV remote barely worked, breakfast was very minimal. Bed was comfortable and clean and the staff was very friendly and helpful. Very pricey for the condition of the property. Easy location on and off freeway.

Leisure Partner

6/10

Pleasant

10 Jun 2025

Katie

Decent. Dated. Needs cleaning!! Indoor pool is NOT heated and ONLY registered guests allowed to swim. Mostly updated, but the things that are not updated are grossly aged. Why do companies “renovate/ remodel” hotels and leave the bathroom and plumbing looking like something out of a 50’s horror flick? TV function and programming, trash. Hair dryer didn’t work (purposefully didn’t pack mine, counting on having one in the room). Pet friendly, but with very little (& poorly maintained) green space. The receptionist that checked me in was very helpful.

Leisure

6/10

Pleasant

09 Jun 2025

Tammie

My stay

It was a good stay they did not have an elevator, and my daughter fell down the stairs and broke her foot. The first day we were there, but the room was clean housekeeping was nice and front desk was great.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Luan

Quiet room, comfortable clean bed. Furnishings are showing some.age...breakfast bar was ho hum...
TV worked good.
Price was reasonable for two double beds.

Leisure Family

8/10

Excellent

06 Jun 2025

Joseph

.

2/10

Poor

04 Jun 2025

Sonya

Stay here if you don’t take warm showers or sleep

I paid $15 extra to check in early, and my family and I had to stand and wait in the hallway for 30 mins, my family of 5 had a suit with a sofa sleeper. We couldn’t shower until the next morning around 10am, because there was no hot water. I called the front desk several times and they didn’t know why, they said the owners would do something about it the next morning. My family and I ended up missing our close friends wedding which is why we came to stay the night in Winchester. I booked online and got the insurance, it was $220. The phone in the room didn’t even work, I had to use my cell. My daughters had to ask multiple times for sheets pillows and blankets for their sleeper sofa. They don’t have hot breakfast it’s they had waffles cereal yogurt bananas. The place was swarming with locusts, terribly. We was told enter the back door where the key card didn’t even work. It took 45 mins just to check in and get the room.
Very terrible experience for the price and no one had any sleep and missed the wedding we came for. The hotel manager told me he couldn’t discount because I used hotels to book, he only refunded $15 for my early check in.

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Scott

No hot water until we called front desk. Toilet paper was never refilled. Breakfast was weak… not enough options.

Partner

10/10

Exceptional

31 May 2025

Whitney

Ok

6/10

Pleasant

30 May 2025

Paul

Hotel was clean and comfortable pool was nice.my biggest complaint was im handicapped and im on oxygen and have back issues and i a real tough time walking up steps on 2nd floor to get to my room

Friends_and_family Family

4/10

Poor

25 May 2025

Jeremiah

Took 30 minutes to check in then the pool was ice cold

Friends_and_family Family

2/10

Poor

24 May 2025

Angie

Run down

Leisure

10/10

Exceptional

16 May 2025

Rebecca

It was a clean and comfortable stay.

8/10

Excellent

12 May 2025

Gregory

The staff was great.

10/10

Exceptional

08 May 2025

Jeff

Everything was great

10/10

Exceptional

08 May 2025

DARLENE

Rooms nice, spacious Quiet Breakfast bar good. Staff very nice and attentive to needs

10/10

Exceptional

04 May 2025

robert

Finally a nice Baymont Hotel

10/10

Exceptional

04 May 2025

Brenda

Clean, spacious, quiet.

Leisure Partner

6/10

Pleasant

29 Apr 2025

Heidi

It had the basic necessities and was reasonably clean. Shower drain was very corroded though the tub looked okay. Below average breakfast. Needed an update

Leisure Friends

8/10

Excellent

29 Apr 2025

Delbert

Will be back

The room was large, clean, comfortable couch and bed. The only negative is no elevator and breakfast was thin. However, for the savings on the room nice restaurants nearby make up for it. I would definitely stay again! Very nice place.

Business

10/10

Exceptional

28 Apr 2025

Gail

Rooms nice but details needed some work

Rooms were nice. However the deadbolts were missing ink both rooms, the body soap container was empty, you could see light through the closed door. I thought there would be a coffee maker - there was not. The pool heater was broken. We were told the guy who tried to fix it would not answer phone calls after a failed attempt. Disappointed that we were not able to use it.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2025

Verified traveler

Not much to choose from from the breakfast. Found other people's socks in our room from previous days. Frozen milk in the refrigerator so that was not cleaned out before we arrive. Not enough towels in the bathroom. Had to keep asking the front desk for more towels.