Name: Comfort Inn Winchester
Address: 5250 Revilo Road, Winchester, 40391, US

10/10

Exceptional

11 Jul 2026

Slick

It was fun

Family

10/10

Exceptional

05 Jul 2026

Michael

Staff was friendly, attentive and went out of their way to make our visit amazing!

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Geoff

Went to the room and no water. Took grandkids so we could swim, and the pool was closed. We were moved to another room with water but kids still disappointed about pool.

Family_with_children

8/10

Excellent

16 Jun 2026

Karen

Clean

Friends

10/10

Exceptional

28 May 2026

alene

CLOSED

Family

2/10

Poor

17 May 2026

Bruce

I was rented a room knowing that the shower for a handicapped person was not in working condition. It had a Zip Tie in an attempt to keep it in the proper position. It failed miserably.

Partner

10/10

Exceptional

17 May 2026

Kendall

Very friendly staff!

10/10

Exceptional

11 May 2026

Michael

Pool was again closed.

Family

2/10

Poor

05 May 2026

Ahmed

The pool was close bc it’s dirty

Partner

4/10

Poor

12 Apr 2026

Dianne

Booked room so my grandson could swim on spring break. Got to hotel and the pool was closed. Would have been nice to had a heads up. Did not stay.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Ronald

Very nice

2/10

Poor

10 Mar 2026

Wendy

It has a weird foyer that feels shady. The room was survivable and the front there were MANY black shavings on between the sheet layers which the AI (google lens) said were from bugs and possibly bed bugs, there were hairs a 1/4 inch and less, and ‘crumbs’ /black and brown droppings behind the toilet seat at and between the himges. There were other indications of uncleanliness and poor housekeeping. They offered me another room which I accepted. In the morning I discovered someone’s clothes hanging in the closet! Clearly the housekeeping staff isn’t doing their job. I am never staying there again and am no longer confident in the level of hotel this brand entails

6/10

Pleasant

08 Mar 2026

Melanie

We were careful to pick a place with a pool. Highly disappointed to find it is closed and may not may not be fixed.

Family_with_children

4/10

Poor

22 Feb 2026

Wendy Jordan

The rooms do not get properly cleaned. Sheets have evidence of bug droppings. Moved to another room but the toilet had hairs and much droppings or residue from who knows what dropped into the rear of the seat where hinges lay. MUCH, loose and recent. The coffee a coffee pot had dried up old pod in filter tray. Closet still had customer clothing in it!!! Stay away

4/10

Poor

19 Jan 2026

Kelly

Hotel advertises both pool and fitness center and neither exist. Also advertise as a non-smoking facility and I could smell cigarette smoke and front desk staff dismissed my concerns, saying there was hardly anyone there except an employee staying on my floor.

Business

10/10

Exceptional

04 Dec 2025

teresa

The pool had no water. There was no pool available.
There wasn't any hot water in our room.
Unless you run it for 15/20 min

Business Partner

4/10

Poor

29 Oct 2025

Sarah

The toilet had not been cleaned, the first room we were given smelt of fish. There was a dirty towel in the bottom of the wardrobe.

Leisure Family

8/10

Excellent

29 Oct 2025

Rob

STay was great will book again

2/10

Poor

26 Oct 2025

andrew

I booked this property over others for the fact that it had a hot breakfast, as advertised, and a fitness area, as advertised. Upon arrival I learned that the pool, and fitness area were closed and under construction. By the looks of it, it has been under remodel for a while. This was not expressed in the profile.
When we got up the next morning and went down for breakfast, we learned that it is in fact, a continental breakfast. No hot breakfast was to be served. There are even artwork pictures hung above the food area depicting hot breakfast items. Pictures on the profile and wording Said that there was a hot breakfast.
The two main items that I booked this hotel for, ended up not being present.
During the course of my 5-day stay, our room was overrun by ants. Front desk staff told me that there were no maintenance people on staff presently and they could not do anything about it but move us to a different room... But unfortunately there were no other rooms.
Additionally, key cards to the rooms would deactivate every time we left our room. I had our key cards redone six times.
Although this was not the worst stay I've experienced at a hotel, it was pretty bad.

Business_and_leisure Family

2/10

Poor

23 Oct 2025

Vickie

Upon arrival sign on door stated pool was closed, that was one of the reasons we stayed there so our grandson could swim in the pool. The first room they gave us didn't have curtains, so we had to move to another room. WiFi sucked. Remote for TV didn't work. Tuesday morning stale cereal and waffle batter was spoiled so we had to buy breakfast the remaining two days of our stay. Wednesday, we returned to our room we didn't have a bathmat, towels, cups or coffee. Went down to desk to get towels, laundry wasn't done we had to use hand towels to dry after our shower. The facility was not full, saw very few people.

10/10

Exceptional

10 Oct 2025

Noelle

Beyond pleased 😊

This was the second time we’ve stopped here this year. It’s the perfect halfway respite between our home town and our destination. Very clean and comfortable. We will tag this as a regular stop on other trips.

Partner

4/10

Poor

20 Sep 2025

Steven

Not a relaxing stay.

Pool, closed. Vending area, empty. TV, complicated operation with no instructions. Not pleasant. Not a good look for Comfort Inn.

Self

10/10

Exceptional

26 Aug 2025

Francis

Nice, new facilities

4/10

Poor

15 Jul 2025

Angela

The lady at the front desk, who was brand new and left all alone, was the only member of the staff who actually tried to give customer service. I commend her for not walking out, honestly. My room had not been cleaned before we were assigned to it. Not ideal when arriving with children for a cheer competition, but fixable. No, they had no cleaning staff on site to clean while we went to dinner. Instead i was sent to another room across the hall, which was occupied! I go back to the desk, get ANOTHER room, that's ALSO OCCUPIED!! On the fourth try they got me in a room that was clean and not in use. I was not comfortable staying, but i didn't have another option. When i was finally able to speak to a manager the next morning, i got a list of excuses for all the insanity. The insult to the injury was that the whole reason we stayed there to begin with was for the pool and it was closed. I had checked the reviews and information ahead of time, it was not noted even though the signs on the doors were clearly not new. The manager did end up giving us a small discount for the trouble, which continued later in our stay, but initially tried to use us having booked through Expedia as a reason he wouldn't be able to do anything for us. The only redeeming part of that stay was having dinner at DJ's steakhouse bar and grill across the exit.

Business_and_leisure Family_with_children

6/10

Pleasant

12 Jul 2025

James

Hotel was overbooked. We had booked 2 rooms for my wife and 4 kids. Because there were no adjoining rooms we ended up booking just one room. It worked out ok but kind of disappointed.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Noelle

Perfect Oasis

We had driven through the night from KC. No sleep. We did a little sightseeing in the area. Our check in time was 3 pm. We were so exhausted. At 1:00 we went in to see if we check in early. The room had just been cleaned. Everything was clean, fresh smelling. The mattress and pillows were perfect with crisp bedding. We slept for 4 hours. Found a local place for dinner. Slept 9 more hours. It was a lovely, restful

Partner

10/10

Exceptional

03 Jun 2025

Joseph

Very clean

8/10

Excellent

29 May 2025

Tina

The front desk clerk, Marina, was excellent. She went above and beyond what was expected to make sure we got the room we wanted. Would stay there again.

Partner

10/10

Exceptional

15 May 2025

Bridgett

They’re great

Leisure Partner

8/10

Excellent

12 May 2025

Bridgett

Didn’t stay last night

10/10

Exceptional

05 May 2024

diane

One night stay to visit Claireborne farm. Comfortable, quiet , clean had everything we needed.

Leisure Partner

4/10

Poor

29 Apr 2024

Denise

1st room we were given, the tub was horrible. It looked like it had not been cleaned in days. We were moved to another room, it was fair. The lamp shades and curtains had stains and the toilet seat was loose. The pool and gym were not open for use. Breakfast was a joke, there were only a few items offered. There was hardly anyone around if you needed something and you couldn't call from the room, the phones were not working.

Friends_and_family Family

8/10

Excellent

08 Apr 2024

Verified traveler

You get what you pay for, decent but not great

Friends_and_family Family

4/10

Poor

05 Apr 2024

Lauren

The door didn’t lock behind us. You could push it open without using the key card. They moved us to a different room immediately. I reserved a king size bed but open walking into room it was a double queen as they didn’t have anymore king beds. The 2nd room was missing big towels for us to use in the morning.

Leisure Partner

2/10

Poor

03 Apr 2024

Lisa

Stay away

My mom left the room five minutes before I did, took the room keys, and turned them in before I left the room. I take responsibility for that.
BUT, weird front desk guy was in my room, FULLY INTO THE ROOM TO THE BEDS, without knocking, within one minute of her laying down the keys and he did not want to leave once he realized he and I were alone in the room with a closed door. He came in fast, looking for something— me? A hidden camera? The tip I’d left for the cleaning person? Anything I might have forgotten? I don’t know but it was scary and he’s disturbing.

Business

2/10

Poor

03 Apr 2024

James

The pool is closed, no repair date in site.

The breakfast was horrible

Was there for 3 nights, every day i had to get my key reactivated

Leisure Family_with_children

4/10

Poor

28 Mar 2024

Misti

Old and dirty. Too much for such an old hotel. The breakfast was all packaged sweets and some bagels or toast or waffles. All carbs. No eggs, sausage, etc. Wanted some more bedding for one of my children, and was told no extra bedding. How do you not have extra bedding. Then asked if they had a little shop with some pepto bismol, and was told the gas station is across the street. If it wasn’t 9:30 at night and it wasn’t for my husband who was sick, I would have thought of that myself. Not worth the money.

Leisure Family_with_children

8/10

Excellent

25 Mar 2024

Joel

The lobby was clean, front desk staff friendly, check in was easy. The room was just ok. The sheets and comforter were clean, the bed was comfortable. The room was quiet and we slept great. However, there were holes in the walls that needed patched, the toilet paper holder was coming off of the wall, there were 2 bars of used soap in the shower, a pack of old coffee in the coffee maker. Not deal breakers, but definitely could use some upkeep.

Leisure Family

2/10

Poor

25 Mar 2024

Joyce

Wasn't told the pool wasn't working, some man kept knocking on our door after midnight and the desk wouldn't do anything about it, had to ask for towels and for the room to be cleaned

Leisure Family

6/10

Pleasant

15 Mar 2024

Tina

The property was clean and nice. Good value for the money.

Leisure Family

2/10

Poor

13 Mar 2024

Christy

Gross

Worst place to stay! We first got there and the first room we were given was dirty, bed was all a mess and towels all in the floor. Then he gave us another room and walked us to it and then walked in on someone who was supposed to have already been checked out. He then gave us another room that had loose bathroom floor tiles, the air didn’t work properly and there was a dirty washcloth wrapped around the handle of the shower head holding it in place. The cups were dirty and gross, even with plastic on the outside. There were also no washcloths, so when we went to get some, we complained and they said they didn’t know how someone was supposed to be checked out but was still staying there. It’s a shady place, DONOT WASTE YOUR MONEY!

Partner

4/10

Poor

09 Mar 2024

Gabriel

The bathtub was stained with something brown, blinds were stained black in spots, bed leaned to the right.

Partner

6/10

Pleasant

03 Mar 2024

Verified traveler

Good location

Hotel is in a great location. Not a bad one night stay but the bathroom was nasty and gross. The tub has not been cleaned nor had the commode. Some wear on the building could use some updating

Friends_and_family Family

10/10

Exceptional

25 Feb 2024

Michele

Rooms were not the cleanest pool Wasn’t in service. It says they offer breakfast there was no breakfast. They need to update their amenities.

Business

2/10

Poor

24 Feb 2024

Gerald

This place needs help

Cleanliness was … horrendous.
First room 306 bathroom fixtures had not been cleaned… toilets still “streaks”

Was moved to 303 … bathroom looked ok … ready for bed pulled back the comforter and the queen bed #1 had brown stains/streaks … sheet was wrinkled… it was never cleaned just tucked.

Checked #2 queen and appeared like a new sheet… but only one pillow case looked clean out of the 6 possible.

It was late, slept in #2 queen. Woke up to shower and leave … but, shower had so much black mold on brown streaks in the tub I left.

Told staff at front desk and said they tell the manager and we be called… no call … as I suspected.

I have never written a review on hotels … but this one appallingly.

The positive was it was quiet and the window HVAC worked.

The power cord for the room lamp was tucked under the mattress and plugged into the outlet behind the mattress… really ! In addition the ground pin on the plug was removed… looks like so it would fit … really! No pool either

Self

8/10

Excellent

20 Feb 2024

Verified traveler

The room was clean. The room was small but comfortable.

Friends_and_family Family

10/10

Exceptional

16 Feb 2024

Michele

Best place to stay while in Winchester

Business

10/10

Exceptional

27 Jan 2024

Brian

Nice clean place

2/10

Poor

31 Dec 2023

Daniel

Try taking a shower without hot water. After waiting for approximately 1/2 hour for someone to check us out, I then inform them that we were charged for two rooms instead of one. She told me that I booked through Expedia and I’d have to talk to them. instead of arguing with her, I disputed the charges on my credit card. Staying at this hotel my wife and I both agree it was a terrible experience.

8/10

Excellent

27 Dec 2023

Jennifer

Decent

For the price, exceeded my expectations. Comfortable, safe, not in too terrible of shape, decent breakfast.

Self

8/10

Excellent

27 Dec 2023

Herbert

Disappointed the pool was closed. Free breakfast was great!

Leisure Family

10/10

Exceptional

21 Dec 2023

Heather

I was bummed that the pool was closed, but the hotel is nice. The staff was very friendly and the room was very nice. Comfortable bed, large bathroom. Definitely will stay here again!!

Leisure Friends

2/10

Poor

11 Dec 2023

Rebecca

Desk person was so unhelpful and unwilling to problem solve. Terrible attitude. Slovenly looking. We ended up having to move to a different motel.

Leisure Family

10/10

Exceptional

09 Dec 2023

Alicia

I have stayed at this hotel 3 times now & each time was great. It was very clean & had everything we needed. I really enjoy that there’s a fridge & microwave in the room. But the only dislike was that there was only a shower & I have a baby so I had to take him somewhere else to bathe him. But i think that was my fault on the room I picked.

Leisure Family_with_children

2/10

Poor

01 Dec 2023

John

Not Happy

We stopped here on our way home. Checked in. Went to the room. I always check for bed bugs first. As i am moving the mattress up i find a syringe and a baggie under the mattress. There was filth under the night stand. We went to the front desk and were changed rooms. The next room was checked. The curtains were broken but was still dark. The remote had no batteries. After getting batteries the remote still did not work. After changing remotes finally worked. After this the clerk begins to tell us how the owner and corporation dont really care about the hotel. It has been 4 years the pool has been not working and they keep telling them any day now. I would NOT recommend this place to stay if it was the last place to stay.

Partner

4/10

Poor

22 Nov 2023

Cindy

Unfortunately trash had not been emptied. I cleaned bathroom floor tracks left on floor. Shower handle loose hard to make it work. Bathtub was orange looked as though must have had decals were removed and now stains left.

Leisure Family

10/10

Exceptional

12 Nov 2023

Dian

VERY CLEAN, Comfortable bed

Although the property/units need some updating, our room was VERY CLEAN, the bed was super comfortable and the shower was excellent with really hot water and strong pressure. We just spent the night while traveling and ate breakfast before we left. We would definitely stay again when traveling through the area.

Friends_and_family Family

6/10

Pleasant

06 Nov 2023

Jamie

The place was convenient to our travel plans. The room was adequate but could have been freshened- dusty. Only one ice machine functioning- we were able to stay on that floor as there were only 4-5 others there. Room greatly in need of upgrades.

Leisure Family

8/10

Excellent

04 Nov 2023

Kay

Lobby was blocked off had to use side door

Leisure Friends

2/10

Poor

23 Oct 2023

Jessica

We paid up front for our hotel. Booked a few weeks out. We had car trouble on our 12 hour trip. We finally got there at 6 a.m. She said she canceled our reservation as well as added a penalty. I expalined the situation and she said, \"not my problem\". Even if that is your policy to cancel someone even though they paid in full, you need better customer service. We were left stranded and in another time zone. A softer word and maybe some empathy would have gone a long way. We couldn't believe how rude this woman was. My friend was upset because of the way she was talking to me and told her off. She started to cuss him out and acted even more unprofessionally. She said she was going to call the cops. He was upset but he had every right to be. We asked her to call her manager but she said she didnt want to hear from him and rolled her eyes. I've been in customer service for a long time and I know she could've handled that some other way but she seemed to enjoy stirring the pot.
We ended up finding a super 8 that was able to accommodate us. As I'm writing this I am realizing there is no way to to put into words how this made us feel. She could just talk to us however she wanted and she knew she held the power and all our money. I left in tears.

Leisure Friends

10/10

Exceptional

15 Oct 2023

Rachel

Was clean and beds were comfortable

Leisure

10/10

Exceptional

08 Oct 2023

Larry

Comfortable

The room was clean and comfortable. Breakfast was well stocked. I would stay there again.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2023

Suzanne

Room would have been ok (was clean) but bathroom was missing tp holder and no towel rack or hook, toilet seat was damaged, bottle of conditioner looked half used.

Leisure Family

10/10

Exceptional

03 Oct 2023

Jerry

Good people work here. No worries that gym and pool temporarily closed... likely opening soon. Conveniently next to 24 hour gas station.

Self

6/10

Pleasant

29 Sep 2023

ALLEN

Some west to rooms and common area, pool closed

8/10

Excellent

24 Sep 2023

Garry

Marginal breakfast -- otherwise good

Business_and_leisure Self

10/10

Exceptional

05 Sep 2023

Martha

I felt safe, comfortable and I disturbed by any noise

Leisure Family

4/10

Poor

04 Sep 2023

Tony

They dont clean the room daily and tgey cited a Comfort inn ppilicy of only chnging tgr seets and towels every three days. This is s terrible policy and customers are not informed of this policy when booking.

Leisure Self

4/10

Poor

03 Sep 2023

Katelin

The ceiling has dry wall missing and the shower head wasn’t properly attached to the shower wall. The pool was closed and not a big variety for breakfast

Leisure Family_with_children

4/10

Poor

03 Sep 2023

Jan

Bathroom shower handle broken tile loose ac didn't cool enough.

Business

8/10

Excellent

06 Aug 2023

Rick

Location off interstate nice. Elevator ancient & a bit worrisome. Roof in process of being redone so limited parking. Staff, however, very efficient & room comfortable for a couple of weary travelers.

2/10

Poor

31 Jul 2023

CHERYL

For anything that was needed, including check-in, the staff had to be hunted down on the floor. Found the front desk clerk in the laundry when trying to get another towel for the am. Morning breakfast was essentially non-existent. No one was at the front desk again in the am. Hotel was old and needed many improvements

Friends_and_family Family

2/10

Poor

26 Jul 2023

Tony

NO POOL dirty and rooms stink

Completely run down

No pool as advertised… has been closed for years the workers said

Friends_and_family Family

6/10

Pleasant

25 Jul 2023

Sandra

Room was not very clean, blankets were damp, bathroom was nasty, sink didn’t drain.

8/10

Excellent

23 Jul 2023

george

the pool was closed.

Leisure Family

8/10

Excellent

21 Jul 2023

Daniel

Other than the load air conditioning it was a great place for the value

8/10

Excellent

05 Jul 2023

Donald

This hotel is a good hotel to stay in. Didn’t like that the continental breakfast wasn’t really anything to choose from. Need to upgrade the hotel just a little bit.

Leisure Partner

2/10

Poor

01 Jul 2023

Garry

Needs to be closed crappy

Leisure Family

6/10

Pleasant

22 Jun 2023

Ed

The only rooms available were on the third floor. The pool was drained and pool area was used for storage. The continental breakfast was very limited. The first floor,lobby ,and breakfast area air conditioner was broken. The room I had was clean and comfortable though. Apparently the franchise owner isn't putting any money back into the property.

Leisure Friends

2/10

Poor

04 Jun 2023

Brandy

Did not have a pool. Haven’t had a pool in years. Room was dirty. Mattress was caving in. The pictures can not be from this hotel. Ended up not staying there

Leisure Family

4/10

Poor

18 May 2023

DOROTHY

Couldn’t take a shower. The tub was a mess

Business_and_leisure Family

10/10

Exceptional

10 May 2023

Linda

Nice Place to Stay

The room was clean, the beds were extremely comfortable. Great coffee and breakfast. Easy check in and out. Right off I-64 yet very quiet.

Friends_and_family Family

2/10

Poor

28 Apr 2023

michele

Staff was not very kind, when asked for xtra towels or coffee were treated like we were an inconvenience or a bother.i understand they were short staff but still...

Leisure Family

4/10

Poor

17 Apr 2023

Jessica

Walked into a room that was never cleaned from persons prior stay. Super gross. They said it’s happened a few times this week. They immediately switched us though. Person behind us line said two of their rooms had zero lights working. Room was little toasty despite AC on max.
Pool was not in season either.
Buffet food was fine though and staff was very nice. I guess you get what you get for price.

Leisure Partner

4/10

Poor

17 Apr 2023

David

An employee keyed into our room at 11:00 at night unannounced. Cigarette burn in comforter, no hot breakfast, no pool. Staff was unapologetic

Leisure Family_with_children

2/10

Poor

15 Apr 2023

Sarah

Not good at all

There was no pool like the website says it’s closed. Also the breakfast was not a hot breakfast as stated and the coffee maker wasn’t working. The room smelled like smoke and the the bathroom has rust in the tub and the mirror had toothpaste splatter all over it. The bed was very hard and uncomfortable.

Friends_and_family Family

10/10

Exceptional

04 Apr 2023

Jose Luis

Good

Business_and_leisure Self

6/10

Pleasant

02 Apr 2023

Chris

I booked it on line because it says it had a pool. When I got here with my kids I was told it has been closed for 3 years. Needs to be stated

Leisure Family

10/10

Exceptional

01 Apr 2023

Donald

Overall the hotel was great for the one night we stayed. The only thing I would recommend for this hotel is to put handicap people on the first floor and not the third floor because if a natural disaster happened the handicap people wouldn’t be able to get down to the first floor and my husband is an amputee so that would be really hard for him. Other than that room was clean and it was quiet.

Leisure Partner

2/10

Poor

27 Mar 2023

Leah

Nothing

Business Family

10/10

Exceptional

19 Mar 2023

Penelope

The interior was quite pleasant. I was completely satisfied!!! Comfortable bed and nice room. Heat worked really well. 😊

Only observation that detracted from this motel was the trash and litter in parking area and on grass

Leisure Partner

2/10

Poor

07 Mar 2023

Chris

Dirty

Dirty, dirty and dirty! There was a used washcloth in the shower and it was still wet. Dirt all over the floor. The pictures on the website is not how the hotel looked.

Friends_and_family Family

2/10

Poor

26 Feb 2023

Waedell

No tv remote no microwave heat and air didn’t work tub needed to be drained shower head broke and making sounds and the smoke detector beeped all night long I had to stay there cause was in town for my son state tournament everywhere. Else was closed I never ever come again

Leisure Self

10/10

Exceptional

02 Jan 2023

Mitchell

Seemed clean enough

4/10

Poor

26 Dec 2022

David

The indoor pool was closed, was supposed to have a buffet breakfast. All they had was cereal and yogurt. The phone in the hotel room that I was in was broken. The toilet seat was broken and it took about five minutes to get any type of hot water in the shower?

Self

10/10

Exceptional

05 Dec 2022

Cortney

Good stay

Hotel was extremely clean. The staff was sweet. However, if you book for the pool, pool is closed and being used for storage.

Friends_and_family Family

4/10

Poor

31 Oct 2022

Verified traveler

Warm and Dry.

the general condition of the hotel was not great, for the price. the elevator did not work. the stairways had the carpet removed and left in an unfinished state. the bed was hard. the arms on the desk chair were loose and wobbly. the TV was very slow to react. The walls must have been thin, because speaking voices could be heard from the next room. the bottom of the tub was rusty, and the stopper did not work. I would have expected these conditions from a low end motel, but at the price point, $125, it left a lot to be desired.

it was warm and dry.

Self

6/10

Pleasant

24 Oct 2022

Daniel

False advertisement

Had to take cold showers , the mini refrigerator was not working and no one was sent to fix it, the pool was empty but they were advertising a heated indoor pool, the breakfast was continental breakfast not full breakfast as advertised. This hotel was definitely not up to the Comfort Inn standards.

Business

10/10

Exceptional

09 Oct 2022

Jakeena

Front desk representative was great, I didn’t get her name. Hotel was clean.

4/10

Poor

05 Sep 2022

Ronald

Entire facility needs to be upgraded, not in great shape