Name: Super 8 by Wyndham Waterloo
Address: 112 Warren Drive, Florence, 62298, US

6/10

Pleasant

22 Jul 2026

Richard

Low commode in bathroom. Some people went outside to smoke and left cups, and other debris outside and it was not picked up the two days I was there. Breakfast items were limited and not restocked. Day two at 7:00 AM most items were gone. At checkout I rang the bell and waited after two attempts I had to use a phone to get anyone to to come to the front desk.

2/10

Poor

19 Jul 2026

Gina

The room & hallways reeked of cigarettes, the sheets, pillow cases & towels were very dingy & stained, pillows were lumpy. The elevator & vending machine was out of order, mold was growing on bathroom ceiling. The entire property looked ran down & dirty. We didnt stay, we checked in, came back later, couldn't even check out or complain because no one was there, house keeper said she would let them know. HORRIBLE.

Partner

4/10

Poor

05 Jul 2026

Ethan

Did not receive the room paid for due to it not being ready despite it being hours past check in. Received different room that was not maintained and had visible mold in many areas. Sticky on the floors, filthy fridge, and a 12” hole in the ceiling over the closet exposing pipes and insulation. Had to stay here as it is the only hotel in Waterloo.

2/10

Poor

24 Jun 2026

Dianna

To get an attendant at the front desk you have to call them on a phone in the lobby. The common spaces are not clean including the elevator. We had some food to keep cold but the fridge did not work, the bathroom fan didn’t work and there was mold on the bathroom ceiling, and the hairdryer didn’t work. No coffee when they said there would be. I will not stay here again.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Brandy

Stayed here 2 years ago and it was run down and dirty. In April the place was worse as if that could occur. Will never stay there again and don’t recommend.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Connie

Property was adequate for a nights rest. Maintenance is lacking-shower wall above shower head looks bad. Only one plug in on wall by ironing board worked; Stains on carpet; wash clothes are thin enough to see though. Breakfast had not much to offer for diabetics, no fruit, waffle mix took a very long time to fill cup even halfway. Hot water was Luke warm. I like Super 8 but this one could use some “extra”.

Friends

2/10

Poor

13 Jun 2026

Judith

Lobby and room were not clean!! The only thing clean was sheets on the bed! My dad (92) requested we stay here as he and his deceased wife had stayed here 20 years ago. I went to Walmart and got Clorox wipes and Lysol. It was awful. Hallway’s and rugs in entrance area’s had not been vacuumed for awhile. Door window to lobby entrance was smeared and nasty. I DO NOT RECOMMEND THIS SUPER 8! Never again…..

Family

4/10

Poor

10 Jun 2026

Susan

We could not get the air conditioner to work, but we did not report it until the next day, as we arrived late and figured we could make it through the night without it. When we reported it, the person on duty came to the room to check it out and got it going but he told us not to touch the plug in as it wasn't the best. The outlet clearly has a problem as the a/c plug was not in the socket the entire way, but more of at an angle to get it to work - that is a serious fire hazard.
There was no coffee pot in our room as advertised. We went to the free breakfast area at 6am, which is when it said it opened. There was nothing. We had to get the attendant on duty to start the coffee and put the food out. An item that I chose , when I took it out of the packet it was covered in mold and then I looked at the expiration date and it was July 2025. The attendant on duty was very nice, but this is ridiculous. We won't be back

Family

2/10

Poor

25 May 2026

Alexander

The rooms were dirty and smelled of sweat or body order. There was always a smell of cigarettes and Marijuana the halls and in the rooms we kept the windows open the whole stay so that we could get fresh air. There was trash bags in the hallway on the 3rd floor and chairs in the stairwell. The elevator was dirty and they had boxes stacked right by the entrance/exit. We did not try the breakfast because we didn't feel comfortable based on the cleanliness of the rooms. All of the towels were so thin they were almodt unusable. They also had stsins on them and even the bed had some staining. When we got there the toilet bowl was still dirty and looked like it had not been cleaned in a while. We stayed at this hotel 2 years ago and we had a good experience then but this time was our last.

Partner

2/10

Poor

25 May 2026

Brandy

Rooms smell musty, terrible beds, dingy towels, moldy microwave, dirty floors. Awful breakfast option. No room service.

Family

10/10

Exceptional

24 May 2026

Elizabeth

We had a great stay at the Super 8 in Waterloo, IL. The room and beds were clean and had all we needed. The free breakfast was also good and helpful. Thank you for a great stay.

Partner

2/10

Poor

20 May 2026

Rodney

Yes

Partner

4/10

Poor

18 May 2026

AMANDA

Beds very hard. Rooms not clean.

Friends_and_family Family

8/10

Excellent

17 May 2026

Arthur

Tha staff was great. Very helpful.
I love my coffee and there was not a coffee maker in the room. The bathtub was not clean.
Every thing else was very good.

Friends_and_family Family

6/10

Pleasant

13 May 2026

Ray

Staff was friendly and helpful. Room was tidy, but smelled musty. The breakfast was none existent at 6:30. Place could easily be much better.

Self

10/10

Exceptional

03 May 2026

Trina

The room was impeccable I was very satisfied and surprised.

Partner

6/10

Pleasant

02 Apr 2026

Jan

Replace bedding…too thin. No coffee maker in rooms. Hotel in general needs updating. Staff was nice and helpful.

Self

2/10

Poor

23 Mar 2026

george

Stay away. Rooms are disgusting. Cigarette stains on the comforters, smell of stale smoke in the rooms, toilets look like they haven’t been cleaned. Group of 6 showed up and checked right out. There’s a Hampton Inn 10 minutes away that is a much better option. I cannot believe this place is rated 3.5 stars. There is no way.

Friends

8/10

Excellent

22 Mar 2026

timothy

Safe place. Good deal for the price. Overall, not unhappy. The beds are very firm.

Pros: no bedbugs. Nice safe little place. No smell of cigarettes or marijuana. Very affordable. Water was hot. Easy to park a car (don't think I could have gotten my truck and horse trailer in and out of the parking lot)

Cons: Floors in the room needed to be vacuumed. The fan in the bathroom didn't work. The washclothes were stained but clean. The little shampoo bottles were half empty.

For $80 a night, If probably stay there again.

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Angie

Met our expectations

Partner

2/10

Poor

17 Feb 2026

Don

Our room was dirty when I checked in - the carpet had not been vacuumed and the bathroom floor was dirty as well. When I asked to be switched to another room, that floor was dirty also. When we settled on another room, there was damage on the wall of the bathroom from a water leak. Also, the breakfast was nothing to write home about - no fruit, no orange juice. I would not recommend staying at this hotel, and I'm not sure how a brand name such as Wyndham is associated with this hotel. The entire hotel needs a major update.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Debra

Maintenance and service greatly declined over the last several years. No protein at breakfast. Not even yogurt. Ceiling leaked and elevator broke. When i brought it to the attention. She said Ok. Sorry. That was it.

Friends_and_family Family

2/10

Poor

22 Oct 2025

Anthony

I was charged by this property despite never having stayed there. Dishonest.

Leisure Self

8/10

Excellent

18 Oct 2025

Daniel

The room was nice and tidy. The bed was nice and comfy. The bathroom was quite roomy. Would recommend.

10/10

Exceptional

11 Oct 2025

Michael

Poor breakfast selection and towels were falling apart

10/10

Exceptional

08 Sep 2025

Cynthia

Clean room

6/10

Pleasant

12 Aug 2025

Erika

As we pulled into the parking lot, the grass was needing mowed. Upon entering the lobby it seemed the ac was not on/working. Our room was hot when we entered but the in room ac cooled it fairly quickly. The toilet ran constantly, the shower curtain had spots of mold, and one of the sheets had burn holes.

Leisure Family

4/10

Poor

10 Aug 2025

Robert

the smell
poor service
dingy sheet & pillows
breakfast???

Self

6/10

Pleasant

08 Aug 2025

Richard

None

Leisure Family

6/10

Pleasant

04 Aug 2025

LuAnn

Property has declined, had to ask for service to get new towels and trash emptied after 2nd day of stay. Outside near entrance had trash, old silk flowers, and junk everywhere. Breakfast was very sparce, only waffles, some cereals and bread.

Leisure Family

10/10

Exceptional

28 Jul 2025

Chris

Overall good experience, clean, affordable and the staff was ver accommodating .
The breakfast bar could use some upgrades.

Business Partner

2/10

Poor

24 Jul 2025

Meagan

The super 8 in Waterloo IL will eventually be the cause of the super 8 franchise being shut down,they are not representing the franchise with integrity and good business practices.i have stayed at quite a few different super 8s because I travel with my daughter for cancer treatment and we enjoy staying at super 8 facilities until we arrived at the super 8 in Waterloo IL they have a total disregard for the health and safety of the customer and they have zero accountability for the wrong doing

Family_with_children

2/10

Poor

21 Jul 2025

Paul

NEVER AGAIN

This was the worst place I’ve had to stay in for longer than I could remember. The room smelled, the refrigerator leaked (already had a towel under it so a known issue, the bed was uncomfortable, and it felt dirty. We were only in it for about 9 hours and were running out the door as fast as we could to leave.

Partner

8/10

Excellent

16 Jul 2025

Michael

Room was as expected, clean and tidy. Breakfast options were limited. Third floor hallway was 90 degrees and had an overwhelming odor of vomit that hit you like a wave when opening your room door or exiting the elevator. Quite repulsive.

8/10

Excellent

22 Jun 2025

Sharon

Basic Super 8. No hot breakfast. They use styrofoam for coffee cups, horrible to drink out of and bad for the environment. Room clean. Towels were sub-par, old & thin. Employees nice.

Business Partner

8/10

Excellent

17 Jun 2025

Lisa

Single king room nice and roomy with couch. Parking lot has some potholes.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Bambi

Very clean and comfortable.

Leisure Partner

6/10

Pleasant

03 Jun 2025

GERRIT M

good basic amenities

10/10

Exceptional

20 May 2025

John

Great stay all the people were helpful

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Candace

Love this hotel, and LOVE THE STAFF!!! FRIENDLY, CLEAN AND SAFE!!

Leisure Family

4/10

Poor

05 Mar 2025

Paul

every thing seemed to be out of order

Leisure Partner

6/10

Pleasant

29 Dec 2024

Doug

bathtub not drain

Leisure Family

2/10

Poor

01 Dec 2024

nader

The place must be removed from all website.
Bugs, flies , towels very dirty
vacuum

Leisure Family_with_children

6/10

Pleasant

28 Oct 2024

Thomas M.

Everything was okay. Room floor could of been vacuum better, dirt in corners.

Leisure Family

8/10

Excellent

28 Oct 2024

Ronald

Room had some cleanliness issues but nothing major, pretzels under the bed. Bed was comfortable. Had continental breakfast available.

Leisure

6/10

Pleasant

13 Oct 2024

Karen

The housekeeping schedule needs improvement

During our three-night stay, our room was not serviced for two consecutive days. On both days, we had to contact housekeeping to request that the room be cleaned.

Friends_and_family Family

4/10

Poor

12 Oct 2024

Verified traveler

Drive On By

Received no room service at all. Had to go ask for toilet paper. Bath mat looked like it was refuge from a rag bag.

Partner

2/10

Poor

10 Sep 2024

Chrysanthia

We checked in on 9/6 and checked out on 9/8. We stayed in room 318 and it was infested with bugs. My partner and I are covered in what look like bed bug bites from our earlobes down to our toes. We have called the hotel 3 times and they will not return our calls. We contacted Expedia and they are still waiting for the hotel to call them back too. We have spent a lot of money now on bug sprays and anti itch ointments and the hotel is ignoring us. We just want someone to take some accountability.

Family

2/10

Poor

08 Sep 2024

Verified traveler

Worst hotel I ever stayed in

Partner

2/10

Poor

06 Sep 2024

Danny

Trash in second floor hall. Man sitting at entrance smoking pot. Dead black bugs in bathroom, no tissue and small amount of tp when arrived had to ask for more.

4/10

Poor

25 Aug 2024

Verified traveler

Room was dirty! Had to go to front desk to get kleenex and toilet paper. No air conditioning in common areas and it was hot!! Air was not on in my room when I arrived so I was sweating while getting ready for a wedding. Breakfast was a joke. Only positive was I slept amazingly well.

Self

6/10

Pleasant

12 Aug 2024

ROBERT

Well sign says back in 1 min. 15 min later i got checked in.
Tried to take a shower. The water poured out of facet mostly after turning the control to shower which was broken off almost slicing my finger.
Dust everywhere.

Partner

6/10

Pleasant

10 Aug 2024

Verified traveler

It’s a place to shower and sleep. Nothing more. We have stayed here for several years and it really needs updating.

6/10

Pleasant

01 Aug 2024

alan

You get what you pay for.. Everything ok, except towels and free breakfast….Towels were grungy looking but clean. Breakfast was waffles or cereal with no juices and milk out of a pitcher.

Leisure Family

2/10

Poor

29 Jul 2024

Marlyn

Crappy hotel stinky room and dirty beddings pillows smells bad and dirty. People walking on the 2nd floor can’t sleep good.

8/10

Excellent

14 Jul 2024

Dylen

Staff was great, the sheets had some stains on them. There’s a bar next door which is awesome and the venue we were attending for the wedding was right next door. Overall the price was good and they said they’d price match any deal found next time. Only thing I’d wish for is a pool but I’m being picky overall a solid 4/5.

Leisure Partner

8/10

Excellent

09 Jul 2024

Paul

Breakfast was a joke

Leisure Partner

4/10

Poor

30 Jun 2024

Richard

It was convenient but repairs needed in several areas, including the bathroom. And breakfast very meager and poor .

Leisure Partner

8/10

Excellent

30 Jun 2024

Mandi

After reading reviews I was hesitant to book a room, but after arriving/staying I can say that the poor reviews left are considered false imo. Front desk staff was very nice, our room was well cleaned, and bed’s were comfortable. We didn’t partake in their offered breakfast, but your smaller quick grab and go items were available. I would definitely stay here again should the need arise in the future.

Leisure Partner

4/10

Poor

24 Jun 2024

Joe

There a strong food smell in the hallway all three days there, and I ended up seeing a cockroach in the public men's room by the front desk. I hadn't had issues previous stays, but this trip was an exception.

Leisure Friends

2/10

Poor

22 Jun 2024

kelly

Very dirty

Business Self

8/10

Excellent

05 Jun 2024

Mark

Property could use some upgrades. Also, breakfast could use more options

10/10

Exceptional

29 May 2024

Lisa

Safe

Leisure Self

10/10

Exceptional

26 May 2024

Kelly

Owners were very nice !

Leisure

8/10

Excellent

21 May 2024

Ricky

Breakfast was poor no selection about gone at 8 am on a Saturday morn

Leisure Family

4/10

Poor

19 May 2024

Verified traveler

In poor repair

The hair dryer literally caught on fire when i turned it on. There was a big gaping hole in our ceiling with exposed copper pipes and insulation. Our bathroom fan didn't work and the bathroom light flickered. Over night a bunch of the paint on the bathroom ceiling flaked off all over the floor and made a mess. Not much of a breakfast either.

Friends_and_family Friends

6/10

Pleasant

18 May 2024

Jennifer

We had to wait to check in after 3 … about 30 minutes when told 5

No towels in room

Leisure Partner

8/10

Excellent

24 Apr 2024

Ashley

N/A

Leisure Partner

10/10

Exceptional

16 Apr 2024

John

Receipt

The hotel was clean and great. I checked out a day early because of business. Do I get a new receipt from hotels.com for the stay ?

Business

8/10

Excellent

14 Apr 2024

Dennis K

No syrup for the waffles. The room could have used a good dusting. The bed was comfortable. Was a good overnight stay.

Leisure Pet

4/10

Poor

14 Apr 2024

Leah

Had to go to Walmart to get Clorox wipes for the shower. It had brown stuff all in it. There was also a plunger in a walmart sack in there. Shower curtain was disgusting. Furniture in the room hadn’t been dusted in a while. They basically had nothing for breakfast (waffles with no syrup, white bread and cereal). Staff was friendly but that’s the only bright side.

Leisure Family_with_children

10/10

Exceptional

12 Apr 2024

Stuart

Clean rooms and convenient.

4/10

Poor

10 Apr 2024

Catherine

Paper-thin walls, we could hear people speaking in other rooms. breakfast buffet was terrible. I have diabetes and there was nothing but carbs. The coffee was vile.

Leisure Partner

10/10

Exceptional

10 Apr 2024

Roger

great place to stay for gathering of friends

Leisure Partner

8/10

Excellent

09 Apr 2024

Craig

Everything was fine but a few little issues. When we first entered the room it smelled like a strong citrus cleaner — not like Lemon Pledge but eye-watering orange. I suspect they had just had it cleaned after an unauthorized pet or smoker. Or perhaps a murder. We opened the window and let it air out for a couple hours while we got dinner and it was OK after that.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Bill

Very friendly staff, property clean, very nice, comfortable room. Will definitely stay again.

Leisure Self

6/10

Pleasant

16 Mar 2024

Richard

The cheap breakfast is something the management should be ashamed of.

Business_and_leisure Family

4/10

Poor

28 Feb 2024

Melissa

Our room was very stinky. There were whiskers in the sink from previous renters. The toilet ran constantly. The beds were very old and lumpy, uncomfortable and hard. The sheets were old and should’ve been replaced a long time ago just like the mattresses. Our pillowcases had stains on them. They put out some muffins that were less than 2 inches in diameter and very few of them. we were there at 7 AM to eat so it’s not like people had already come through and emptied it. The orange juice was out of order the batter for the waffles was very runny and thin. We were in town for my dad‘s funeral, and we did not get enough sleep because we were very uncomfortable. I would not recommend this hotel until it is completely renovated.

Family

4/10

Poor

26 Feb 2024

Christina

The bedding had visible stains. The dust on the tv, tv stand cabinet, and table was disgusting.

Leisure Partner

10/10

Exceptional

09 Feb 2024

Ronica

Very clean and quiet with a great rate and easy parking. The staff was extremely accommodating and very helpful.

Family

6/10

Pleasant

13 Dec 2023

Christopher

Easy check in and friendly. Overall, the property was average. Beds are un comfy, shower head didn’t spray, obvious layer of dust on the mini fridge, and bedding had stains. Stayed here for the convenience of location, will not stay again based on a restless night.

Leisure Self

2/10

Poor

24 Nov 2023

Nancy

This place is really going downhill. The room was dusty, the carpet was not vacuumed, the bedspreads were soiled, and there is black mold on the bathroom ceiling! The hot water in the shower was only warm. This is our last stay here. We've been staying here once a year since 2015.

Leisure Pet

10/10

Exceptional

04 Nov 2023

Jennifer

Great for a quick stop over

10/10

Exceptional

10 Sep 2023

Sarat

Good property to stay at within Waterloo.

2/10

Poor

03 Sep 2023

Adam

TV didnt work, dry wall exposed, humid as can be, and everything just looked dirty and old.

Friends_and_family Family

2/10

Poor

28 Aug 2023

Angela

Disgusting!!!

This was an absolutely terrible place to stay!! We were married nearby and recommended to many family and friends to stay here, along with ourselves. It was utterly embarrasing! Almost everyone had issues with their rooms! Nasty stained sheets, toilets thay wouldn\"t flush and smelly rooms to jusy name a few. No one could get a different room and no efforts were made to fix any of the issues. My parents who are in bad health and older left at 2am to drive home and no one offered to refund anything. After weeks of trying to fight that we were offered \"points\" as if we would ever consider coming back!! Save yourselves and just pay more to stay in a sleepable room elsewhere!!!

Friends_and_family Family

10/10

Exceptional

28 Aug 2023

John

fast esy check-in, friendly staff

Business Partner

4/10

Poor

22 Aug 2023

Verified traveler

Don’t Stay Here

Our stay was far from the best. Our room was not clean, dust on tables & lamps, sticky bathroom floor, refrigerator that was totally frosted up, beds that were very uncomfortable & pillows that were lumpy!

Partner

10/10

Exceptional

21 Aug 2023

Linda

Very friendly and personable.

Leisure Partner

2/10

Poor

18 Aug 2023

Alisa

The shower curtain had black mold on it, there was black mold in the shower on the wall,

Leisure Family

4/10

Poor

15 Aug 2023

Alisa

Mold in the shower mold on the shower vurtain

Leisure Family

8/10

Excellent

06 Aug 2023

Dustin

Bedding was dirty, bathroom light was inoperable, and room smelled funky

6/10

Pleasant

10 Jul 2023

Verified traveler

Rate 4 of 10

I had reserved 3 rooms in order to attend a family funeral. I was first to arrive at 3:40pm and was told one room was ready but the other rooms were not yet ready because the housekeeper was late. When the rest of my family arrived around 6pm, one of the rooms was still not yet ready. We were leaving for dinner and found that the lock to the door on one of the rooms did not work and the room could not be locked. The front desk provided a temporary fix and passed it off as weak batteries in the door lock. Breakfast was very disappointing as there was no butter for the waffles, only 2 pastries in the case and the coffee was like dishwater. The room itself was ok and comfortable for one night but I would not recommend this property for any extended stay.

Friends_and_family Family

6/10

Pleasant

08 Jul 2023

Verified traveler

Poor bang for the buck

Made reservations through Hotels.com while visiting family, because storm knocked out power to their home. The hotel was ok, but not worth the price paid. Breakfast was practically worthless, since the only protein option was boiled eggs. Once power was restored to my family’s house, I had a very difficult time cancelling remaining two days of the reservation. Eventually they made it happen, but not without an extreme amount of effort. The gentlemen at the hotel desk tried hard and did his best, which I appreciate.

Partner

8/10

Excellent

14 Jun 2023

Rebecca

It was a good hotel for the price. It was a bit of a distance away from an interstate.

4/10

Poor

24 May 2023

Verified traveler

Not impressed

On arrival, we had to wait for approximately 30 minutes while the ONLY luggage cart was located, as we had more luggage than could be comfortably carried. The room was comfortable, though needed maintenance: one set of doors for the closet was housed inside the closet; shower (in the Jacuzzi) could not be adjusted for height, and had a broken shower/tub toggle; fitted sheet looked to be queen sized on the king-size bed. At breakfast, apple juice proved to be pure water and there were only a few pastries left. It appears that staff are very limited as the desk manager replenished breakfast items only by complaint. The four staff that we saw were all more at home in their native language and were difficult to understand and seemed to have trouble understanding English. We requested no room service for our two night stay, yet had to repeat our request when disturbed next morning at 8am. The fitness center on the second floor was 'temporarily' out of order, though the notice to that effect was clearly quite old. The only two benches where one could sit outside were adjacent to overflowing smoker's trays and there were many cigarette butts strewn around. Outside maintenance was further lacking, with many large weeds amongst the landscape rock. We will avoid this location in the future.

Partner

10/10

Exceptional

16 May 2023

Jim

Liked location, cleanliness of room, AC worked great, easy check-in and comfy bed and pillows.
Did not like the blanket. Was like sand paper. Not soft. Not enough staff it appears to keep coffee available.
Would stay again.

Leisure Family

10/10

Exceptional

06 May 2023

sandy

Staff was very friendly and helpful

Leisure Friends

8/10

Excellent

22 Apr 2023

Mark

Good location. Nice rooms. Need to actually have decaf in the decaf coffee. Breakfast was sparse - milk ran out for the cereal.

Leisure Family

2/10

Poor

28 Mar 2023

Kelly

You advertise breakfast included. What breakfast? There were 2 quarter size muffins, no coffee, no fruit, no yogurt, nothing!!!!! A disgrace1 How can you include in your advertising that breakfast is included. Never stay again!!!

Leisure Family

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