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The Highlands at Sugar

Boone - NC · United States

2173 Sugar Mountain DriveView location

8.2/10Excellent859 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition7.6/107.6
Location9.2/109.2
Neighborhood9.2/109.2
Value8.0/108.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Highlands at Sugar

Highlands at Sugar is located in scenic Banner Elk North Carolina. The four-season resort is an idyllic destination for families, friends, and lovers who want a mountain resort experience, with all that the North Carolina High Country has to offer.

In addition to plentiful amenities and its stunning natural site high atop rugged Sugar Mountain, The Highlands at Sugar offers you convenience and luxurious comfort in the midst of the beautiful Blue Ridge Mountains.

On-site amenities include an enclosed, heated pool, a European-style hot tub, an exercise room, a redwood sauna, a children's play area, and a recreation room. The resort has all the fun and activities that the four distinct seasons bring, with something special for everyone.

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With a stay at The Highlands at Sugar in Banner Elk, you'll be a 3-minute drive from Sugar Mountain Resort and 6 minutes from Sugar Creek Gem Mine. This family-friendly apartment is 10.2 mi (16.4 km) from Beech Mountain Resort and 11.1 mi (17.9 km) from Grandfather Mountain.

Treat yourself to a stay in one of the 57 guestrooms, featuring fireplaces and flat-screen televisions. Rooms have private balconies. Kitchens are outfitted with refrigerators, ovens, and stovetops. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.

Featured amenities include laundry facilities and a vending machine. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 5:00 PM
Check-out until 10:00 AM
Minimum check-in age 25

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 8:30 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    25
  • Spoken Language

    English

Nearby attractions

Sugar Mountain Resort 1.8 km / 1.1 mi
Sugar Creek Gem Mine 3.4 km / 2.1 mi
Linville River 4 km / 2.5 mi
Grandfather Mountain State Park 4.5 km / 2.8 mi
Watauga River 4.8 km / 3 mi
Banner House Museum 7 km / 4.4 mi
Tate-Evans Park 7.4 km / 4.6 mi
The Greene 7.4 km / 4.6 mi
Elk Statue 7.5 km / 4.7 mi
Flat Top Brewing Company 8.4 km / 5.2 mi
Lees-McRae College 9.4 km / 5.8 mi
Banner Elk Winery 10.8 km / 6.7 mi
Grandfather Vineyard & Winery 12.1 km / 7.5 mi
The Greater Foscoe Mining Co. 12.2 km / 7.6 mi
Hawksnest Tubing Park 14.7 km / 9.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 57
  • resort
  • Car park
  • Check-in hour
  • Check-out hour
  • Laundry service
  • Indoor freshwater pool
  • Game room
  • Hot tub
  • Horse riding
  • Tennis
  • Skiing
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    The Highlands at Sugar

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    The Highlands at Sugar

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Highlands at Sugar

8.2
Excellent
859 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
7.6 /10
Location
9.2 /10
Neighborhood
9.2 /10
Value
8.0 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
02 Aug 2026
Warren
Overall good experience except for a wall heater that would randomly come on when not needed and couldn’t be turned off without some frustration. Nice and roomy layout. Equipped with most things you’d need for a stay.
10/10
Exceptional
28 Jul 2026
Cynthia
Very comfortable bed and shower, gorgeous view, friendly staff, spacious rooms and closet
6/10
Pleasant
21 Jul 2026
Beverly
The property was exceptionally clean, the staff was friendly, and the views were beautiful. The location is perfect for exploring the area and planned activities. However, due to limited airflow, lack of AC, and severe deck security issues, this unit wouldn't be our first or second choice for a return visit.Parking is limited, and our unit was on the back side of the building. The deck lacked privacy, had no deck chairs (though there was a small table), and served as a walkway for four other units. With no AC and no operable windows, we had to choose between sleeping in the heat or leaving our doors open, which compromised our security.Additionally, the laundry facilities failed on our last night, and since the office closes at 5 PM, no one was available to help. We had to drive home with soaking wet clothes (though the apologetic staff did offer access to another unit, we had to get on the road). Having said that, we thoroughly enjoyed the destination itself.
Friends
10/10
Exceptional
13 Jul 2026
EVAN
Very welcoming and quick to get us sorted and checked in
Family_with_children
4/10
Poor
13 Jul 2026
Dale
There was no air conditioning anywhere except in the property manager's office. If that is something that you are looking for or require, this is not the place for you.
Friends_and_family Family
10/10
Exceptional
06 Jul 2026
Susan
Just loved it!! Will be returning in the fall
Friends_and_family Family
2/10
Poor
23 Jun 2026
Darcie
Don't book this place (insert sad face here)

We arrived and the property is really run down. They checked us into a room that had paint peeling from the bathroom. The bedspread had a cut in it and the dirty mattresses were showing. It smelled musty. We went to the office to let them know of all of the damage in the room, so we wouldn't be charged. They stated they knew this room had damage. Yet, they put us there anyway with an almost empty resort.
We get back to the room and realize that there is no running water at the resort. No shower, no sink, no toilet.
The office had shut down at 5:00pm and we immediately call after-hours and they say it may be fixed in about 6 hours.
We call and cancel our room and want a refund.
Once we drive back home that evening we call hotels.com to get a refund. They say it will take 72 hours to get it sorted.
Hotels.com sent an email saying they weren't able to reach the resort to confirm the no water. So, sorry- no refund.
Friends_and_family Friends
10/10
Exceptional
21 Jun 2026
Susan
The view was amazing as we sat at the top of the mountain. The price was excellent forva summer getaway. I really enjoyed the pool and hot tub. Property was very quiet. I will stay here again.
Self
10/10
Exceptional
08 Jun 2026
Corrie
Even though we arrived late, check in was swift and easy. What we got was a condo that matched the description in a tranquil setting with beautiful views.
Partner
10/10
Exceptional
31 May 2026
April
I love staying here, it’s always so peaceful, very spacious, everything you need, and beautiful views. There are no smart tvs but otherwise it was great.
Friends_and_family Family
10/10
Exceptional
10 May 2026
Janice
Overall the stay was great for the price
Family
10/10
Exceptional
10 May 2026
Charlie
It was an amazing experience and a very good price for what I got to experience. Very nice staff. Everyone was so kind and welcoming. They even let us swim an hour after checkout so that we could make it to church and not just stand around
Family_with_children
8/10
Excellent
20 Apr 2026
stephanie
Everything was good overall. Great location, gorgeous view, comfortable, nice new bathrooms, except Fire place was not working. Walls were thin, windows wouldn’t all close, floors creaked every step. Just didn’t seem well made structurally. Safe but old.
Friends_and_family Family
6/10
Pleasant
29 Mar 2026
Zoe Y
No estaba muy limpia ni la piscina ni el jacuzzi, y habia polvo.
Family_with_children
10/10
Exceptional
28 Mar 2026
Martelly
The location was perfect,close to the slopes, beautiful mountain views, and peaceful surroundings. Everything was clean, comfortable, and exactly what I was hoping for on a mountain getaway.

One thing I really appreciated was the fan in the room. It might seem like a small detail, but it made a big difference for sleeping comfortably at night. Between the fan, comfortable bed, and quiet atmosphere, I slept extremely well.

The amenities were also a nice bonus. Everything I needed was available, and it felt well thought out for guests. The space felt cozy but still roomy enough to relax after a long day exploring or skiing.

Overall, I was very happy with my stay and would definitely return when I'm back in the Sugar Mountain area. Great location, thoughtful amenities, and a comfortable, relaxing experience.
Friends_and_family Family
10/10
Exceptional
25 Mar 2026
Annmargaret
A little tricky to get to but great view of Grandfather mountain
Friends
10/10
Exceptional
16 Mar 2026
Matthew
Excellent Condo. Five minute drive to the slopes. Comfortable. Spacious. We’ll definitely come back.
10/10
Exceptional
10 Mar 2026
michael
Everything was great this was our 4th stay over 4 years and we can’t wait to come back again
Friends_and_family Family
10/10
Exceptional
08 Mar 2026
Anna
The amenities were well kept. The room was very clean and that says a lot because I am a professional cleaner and can spot anything missed. The staff were beyond nice. I would like to return and stay a little longer next time.
Family_with_children
10/10
Exceptional
07 Mar 2026
ANGELO
Perfect!!
6/10
Pleasant
03 Mar 2026
Jennie
I only checked two boxes for the search filters, kitchen and fireplace. I did not learn until I called the property to let them know I would be checking in after hours, halfway through my 6 hr drive to the property, that the fireplace was not working. I double-checked the original posting, and there was nothing stated about the fireplace not working.
The property is older and a little beat-up, but it is clean and has plenty of towels and extra blankets if needed.
The photos show one view of the living room, which is nice, but when you see it in person, there’s nothing else there. There’s just a hollow, empty feeling to the place. It’s not decorated to give a cozy moubtain feeling. The large, nice mountain stag artwork in the living room has an oddly overly ornate frame set at an odd position on the wall as if the rest of the furnishings recently abandoned it. The place just seems neglected and sad.
There is a weird smell in the bedroom, like sweaty man odor. The mattress on the lamp/left side is deeply furrowed.
The upstairs neighbor walking/moving about noise is extremely loud. I had to put on grey noise on my phone to try to block it out.
It took a minute to figure out, but the heating does work.
The balcony has a beautiful view.
The kitchen has all the basics, but bring your own salt, pepper, spices, or olive oil, etc.
The staff in the main office is very friendly and helpful.
Self
8/10
Excellent
25 Feb 2026
Jana
Pros: The suite was clean. The space is large and roomy with plenty of blankets, and kitchen pans, appliances, and dishware. Check-in and out was easy and staff friendly. Location is very nice with a great view from all suites. Enjoyed the real wood fireplace. Bought some logs at local store and starter at Lowe's.

Cons:The stove eye was unattached and did not work. There was no knob on the living room wall heater, luckily my husband had a tool we used to turn it up and down. The bathtub drained very slowly and I hate standing in bath water.
Partner
10/10
Exceptional
25 Feb 2026
ramon
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Partner
8/10
Excellent
24 Feb 2026
Randy
amenities and price is why we stayed here.
Hot tub plus pool table and ping pong.
Lots of room for a one bedroom.
Great view from this unit.
Updated kitchen and bathroom
Family_with_children
6/10
Pleasant
22 Feb 2026
Alisa
Pros: Price!, Condo was clean, washer and dryer, beautiful view, convenient location, shuttle to Sugar Mt, fireplace, small pool and game room.
Cons; Bed was not comfortable and you could hear people walking on the floor above you late a night.
Family_with_children
10/10
Exceptional
21 Feb 2026
Grigory
Clean rooms. Warm heater. 7 min drive to parking lot for ski unload.

It is pretty hight on the hill. Was there during heavy snow, worried about road, but it was cleaned in the morning. Keep chains just in case if weather is not good.
Friends_and_family Family
8/10
Excellent
21 Feb 2026
Judi
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family_with_children
10/10
Exceptional
19 Feb 2026
Victoria
Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
2/10
Poor
19 Feb 2026
Olga
no internet for 2 days, my vacation was ruined, I left 24 hours earlier.
Self
10/10
Exceptional
25 Jan 2026
Michael
The size and accommodations of this stay exceeded my expectations!
Leisure Family_with_children
10/10
Exceptional
25 Jan 2026
Joshua
Yes very clean
Friends_and_family Friends
2/10
Poor
23 Jan 2026
Richard
Mites in bed, broken bed, 2 broken doors
Leisure Family
4/10
Poor
22 Jan 2026
Kiley
The condo was in very poor condition. Dirty stained carpet, hair every where in the bathroom and dirty showers and the toilets had not been cleaned either. Great location but the condition overall. The game room was terrible, machines didn’t work the ping pong paddles were so bad you couldn’t play and the pool table was pitiful. Would not stay again.
Friends_and_family Family
4/10
Poor
19 Jan 2026
Vladimir
Fridge exterior coverd in rust.. outlets are very flimsy and dont hold cord... oder in apartment..
Ceiling fan was raining dust when turned on lights and no off switch.. tv wont turn on.. photos on website dont match what we staid in and not very homey..ice build up on steps at entry way making it very slippery i would have ben happy with ikea furniture instead of good will donated wrip dining room chars and grandmas mismatch 70s furniture... ohh electric outlets overe heat rails making outlets unusable for safety reasons..
Business_and_leisure Family
10/10
Exceptional
19 Jan 2026
Jacqueline
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Leisure Family
10/10
Exceptional
17 Jan 2026
Molly
Nice space andvamenitues
8/10
Excellent
17 Jan 2026
Ray
Stayed here in Jan/2026. I only interacted with the front desk and she was courteous and friendly. The room was clean. It even came with a washer and dryer. You don't see this too often as it is normally in a common area. Since it is winter time, it takes a few minutes before hot water comes out of the taps in the bathroom or kitchen sinks. Thankfully hot water for the shower came on quicker.

The hotel is at the top of Sugar Mountain so the views are good. What is not known is how steep it can be on some parts of the road and at a certain point there is a sign that says only vehicles with 4-wheel drive or chains past this point. If you have a rear-wheel drive car, you will have a lot of difficulty if the roads become icy. Even a front-wheel drive car will probably have issues. This should be advertised so you can make a choice based on what you are driving.

I got lucky with the weather where 2 out of the 3 days were sunny and temperatures were above freezing all 3 days so I did not experience icy road conditions. Highlands at Sugar has a shuttle to take you down to the ski area but it only runs on the weekends and holidays. My car is rear-wheel drive and was here during weekdays. Although it is a nice place to stay, not knowing what the weather will be from booking to when you arrive is a bit of a risk to take.
10/10
Exceptional
15 Jan 2026
Visleyn
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Business_and_leisure Family
10/10
Exceptional
15 Jan 2026
Jan
Great
10/10
Exceptional
08 Jan 2026
Willie
Great place , will come back
10/10
Exceptional
05 Jan 2026
Bonnie
Clean, good value for the price, great proximity to ski resort, good views
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Matias
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Leisure Partner
8/10
Excellent
04 Jan 2026
Romona
The frig had food left in it. The hvac unit was super loud. The views are amazing.
Business_and_leisure Family_with_children
8/10
Excellent
04 Jan 2026
Andrea
Family of 5, 3 kids (4-10) and we stayed 4 nights. The condo had plenty of space, 2bd/2bth with 2 pull outs. We read a recent guest review that the heat wasn’t working and it was too cold. So we brought extra thick blankets, as well as a few pots and extra towels. Well we didn’t need any of them, the condo was fully stocked (minus seasonings). It was 24 degrees our first day and the condo was nice and warm when we got there. The balcony views were beautiful! We visited the pool and the kids enjoyed the heated pool and jacuzzi a lot. The check-in process was quick and we left at 4am so we had to use the after hours drop off box, which was easy to find. The condo was clean, the only thing that got missed by staff was the microwave. It was splattered with red sauce, but I cleaned it with no problem. We would definitely stay again.
Friends_and_family Family
6/10
Pleasant
02 Jan 2026
Santa
Good location, although it is high up in the mountain, but it has a beautiful view and the lodge we stayed at was huge.

Now some cons. The place is outdated and it needs some repair. The shower door in one the bathrooms was broken. It took about 2 days for the living room area to heat up. We asked for a hearer but they ran out. The place needed better cleaning.
Leisure Family
10/10
Exceptional
28 Dec 2025
William
Really great stay. Spacious apartment, clean and well-maintained. All the cooking tools and pots/pans we needed (but bring your own ingredients/condiments, like salt/pepper).

Hot tub and pool were well heated and not crowded even over the holidays. Easy access to the mountains.

Only note is that the fireplace hasn’t worked since the hurricane — totally understandable, but would have been nice to have that on the listing.

Absolutely would stay again!
Partner
10/10
Exceptional
24 Dec 2025
Mia
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
8/10
Excellent
19 Dec 2025
Anthony
Older condo, room furniture a bit dated. Sofa bed could use a thicker mattress or at least a mattress foam cover. but overall did the job for a weekend family ski trip.
Friends_and_family Family
6/10
Pleasant
19 Dec 2025
Christopher
The room was in decent condition. It is just antiquated; the TV did not work properly, and the universal remote was not properly programmed to the TV. The parking was a nightmare and not the easiest to navigate. If my vehicle was any larger it would have been even more difficult (I have an Mid-siz SUV).
Friends_and_family Family
10/10
Exceptional
06 Dec 2025
James
Very clean unit, amazing view, and plenty of amenities!
Partner
8/10
Excellent
30 Nov 2025
Jonathan
Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Business
8/10
Excellent
24 Nov 2025
Mitzi
Quiet area.
The room was clean, well maintained
8/10
Excellent
23 Nov 2025
Charity
Unit had plenty of room. Staff was very nice.
Friends_and_family Family
4/10
Poor
11 Nov 2025
Kimberly
The shower had no hot water. We tried multiple times to get the water hot and it never did. We were not able to take showers so we checked out a day early. I requested a partial refund but have not gotten a response yet.
Leisure Family
10/10
Exceptional
11 Nov 2025
Jessica
It was really clean yes outdated but it made it even more cozy .. the only thing I didn’t like was a loud bang every 45 minutes couldn’t tell where it was coming from but I’d definitely recommend this place to anyone will be back for sure
Partner
10/10
Exceptional
27 Oct 2025
Scott
Very quiet
Lovely location
Leisure Family
10/10
Exceptional
26 Oct 2025
Amie
Beautiful view, quiet, and clean. Staff was great letting us know all the needed information.

Did not use any of the amenities

Will stay here again
Business_and_leisure
10/10
Exceptional
26 Oct 2025
Bo
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Self
6/10
Pleasant
21 Oct 2025
Amiee
It's an older place and needs a little upkeep/maintenance done, we liked the location and view from are balcony. Limited parking for larger vehicles pulling a trailer.
Leisure Friends
6/10
Pleasant
05 Aug 2025
Todd
The property is older but well maintained. The unit we were assigned had an old, lumpy or cheap mattress and the headboard squeaks when you move in the bed.
Leisure Family
10/10
Exceptional
04 Aug 2025
Catrina
Beautiful area. Clean room.
6/10
Pleasant
23 Jul 2025
Ron
No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
Leisure Family
10/10
Exceptional
22 Jul 2025
Joseph
Great place to stay. Only thing it needs is AC.
Leisure Partner
10/10
Exceptional
21 Jun 2025
Joy
We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
Leisure Family_with_children
10/10
Exceptional
15 Jun 2025
Colby
It was awsome
Business_and_leisure Family_with_children
6/10
Pleasant
15 Jun 2025
Hattie
The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
Friends_and_family Friends
10/10
Exceptional
15 Jun 2025
CORINNE

Love it here!

We come here everytime we're in town. Great value, friendly staff beautiful views!
Friends_and_family Family
10/10
Exceptional
29 May 2025
CORINNE

Love Highlands at Sugar

This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
Friends_and_family Family
10/10
Exceptional
29 May 2025
Angela
Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Leisure Partner
8/10
Excellent
27 May 2025
Erik
A wonderful older property with great amenities.
6/10
Pleasant
30 Mar 2025
Cristiane

You have to clean

The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
Partner
6/10
Pleasant
22 Mar 2025
Analyn
The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road).

The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
Leisure Family_with_children
8/10
Excellent
18 Mar 2025
Michael
Very spacious and clean.
Leisure Family_with_children
8/10
Excellent
18 Mar 2025
Misty
Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
Leisure Family_with_children
10/10
Exceptional
17 Mar 2025
Mariia
Big rooms, cool balcony, clean and usable kitchen!
Leisure Family_with_children
10/10
Exceptional
13 Mar 2025
Paul
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Leisure Family
10/10
Exceptional
03 Mar 2025
Jennifer
Very helpful and responsive , beautiful views, clean, will definitely be back!!
Leisure Partner
10/10
Exceptional
26 Feb 2025
Michael
great location and value.
Business_and_leisure
6/10
Pleasant
26 Feb 2025
james
Property was good, but the following need to be addressed:
Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
Leisure Partner
8/10
Excellent
25 Feb 2025
Lukasz
I didn’t like tv , too small and not smart tv
Leisure Partner
8/10
Excellent
24 Feb 2025
Krishna

Gives you the cabin feels. Perfect for a Ski trip!

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Partner
10/10
Exceptional
24 Feb 2025
Verified traveler

Awesome place

It was great, the staff were helpful. The views were awesome.
Self
8/10
Excellent
20 Feb 2025
Lauren

Close, clean, and properly priced.

Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.
Friends_and_family Family
6/10
Pleasant
17 Feb 2025
mark
WATER PRESSURE WAS NOT GOOD. NO WATER AT TIMES. ALSO TV CHANNELS DID NOT WORK. WE GOT ONE CHANNEL TO WORK.

Leisure Partner
10/10
Exceptional
16 Feb 2025
Lorin
Great stay! And a short drive to the ski resort which made the trip enjoyable
Leisure Family_with_children
8/10
Excellent
15 Feb 2025
barry
Hot tube and pool tables were nice
Leisure Partner
10/10
Exceptional
14 Feb 2025
ben

Perfect

Perfect spot to get the lodge/ski resort vibe without the added expense. Short drive to skiing
Friends_and_family Friends
4/10
Poor
12 Feb 2025
Meralyn
The place was very convenient for us to go skiing in sugar mountain. The condo was spacious but not maintained at all. The headboards on the bed was shaking. The floor was sticky and dirty. There was popcorn behind the sofa. There were bathroom lights that was broken from its fixture. And the water preyin the bathroom was very low. Half way in the shower the water stopped one night. I took pictures and shared all this with the office staff when I checked out. I wish they would maintain this property as it’s on the mountain. Just need to make sure you have a 4x4 specially during winter.
Leisure Family
8/10
Excellent
09 Feb 2025
Bobby

Nice Getaway

TV did not work. The room was not the same as the photos. But it was comfortable, staff was nice and communication was great
Partner
6/10
Pleasant
04 Feb 2025
Michael
Old, tvs didn’t work, a lot of broken pieces. Could be a great place, but needs updating and care. Nice view. Sauna room was also nice.
8/10
Excellent
01 Feb 2025
Michael
It was a little older but it was fine. Close to Sugar mountain ski slopes. I would stay here again.
10/10
Exceptional
30 Jan 2025
Matthew
I like the building with the pool, hot tub and games, everything was real cozy
Leisure Friends
8/10
Excellent
27 Jan 2025
yinet
My boyfriend and I had an amazing stay here, the views were beautiful the room was relatively good and the staff was very accommodating however the room definitely hasn’t been renovated in a while and very old school, there was not many utensils, the light in the main bed room didn’t work and the parking was a little bit of a struggle in building 201 I wish we had reserved parking for our room so we were not left with out a parking spot. It wasn’t the best but honestly good for the price and for the views alone we would go again.
Leisure Partner
10/10
Exceptional
25 Jan 2025
Ray
Although I rated this stay “excellent” there were two minor issues that occurred.

1. The unit above was occupied & while there was no other noise present the footsteps of the occupants were very noticeable. It was difficult to go to sleep.

2. The hot tub amenity on Wednesday was wonderful ( approx 102-104 F.), but on Thursday the water was more like in the 70s F.temperature was in the 70s F.

3. Everything else was wonderful & exceptionally clean!
8/10
Excellent
24 Jan 2025
Jessica

Clean, great location, but bad mattress & outdated

We did not get the unit that the pictures had shown. Our unit was very outdated, and the mattress was horribly uncomfortable. It was very clean, however, and the location was great.
6/10
Pleasant
24 Jan 2025
Audrey

Good-sized apartment, but Kitchen items are DIRTY

The staff contacted us by phone before our arrival, which was helpful because we were arriving late at night. The property was spacious and had a good kitchen and kitchen appliance/utensils. The roads to the property was well-maintained, even with a snow storm. There's a bus that takes renters to Sugar Mountain ski resort.

The biggest issue for me was ALL the KITCHEN ITEMS - plates, bowls, utensils, pots, and pans, etc. had stuck-on dirt and needed to be scrubbed before use. Other issues include: there was not enough toilet paper left in the property, especially because cleaners don't come in nightly from whom we can ask for these things. The floors upstairs were uneven. There was a hallway closet on the loft was left broken. If we had younger children, it could cause an accident. There is a definite draft and a hole from below the stairs where you can see the closed-off storage area below the apartment. There is also a draft I the bathroom as well as uneven floors, which can again be dangerous. There is also a draft coming in from the 2 sliding doors to the back porches. The \"curtain\" hanging over the sliding doors are shower curtains (and so cannot really deal with the draft). There was no salt left in the front door storage area nor a shovel to deal with the snow that blows onto the steps/front of the apartment doors.
Friends_and_family Family
10/10
Exceptional
16 Jan 2025
Atanas
Nice quiet place. Older buildings but have a charm to them. Very clean and spacious. Overall a good stay at a reasonable price.
Leisure Family
10/10
Exceptional
15 Jan 2025
Simon
Amazing property for
The money
Leisure Family
2/10
Poor
13 Jan 2025
Bryan
The unit was incredibly dirty with previous visitors dirty laundry under the couch and around the unit. Also, dirt, food, and a dirty q-tip was found when asking the sofa bed.
Leisure Family
10/10
Exceptional
12 Jan 2025
gar
Nice having the veiw and the fire plave and being so close to the snowboarding area

Location & surroundings

The Highlands at Sugar
2173 Sugar Mountain Drive, Sugar Mountain, United States

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The Highlands at Sugar

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