Aston Inn Mataram

2/10

Poor

22 Apr 2026

Steven

2nd night of stay there was a large 2000 plus crowd at ceremony directly next door to hotel. Management would have known this ceremony was happening. They made absolutely no attempt to assist their guests, with hearing protection or using rooms that may have been quieter. No management at hotel after hours.

Self

10/10

Exceptional

25 May 2025

Elle

Stayed for 5 nights. The receptionist who helped us checked in was very nice. Ahe also recommended to rent a motorcycle so we can explore anytime we wanted to go out. Without the motorbike, I dont think we would have seen Lombok's natural beauty and its villages. Our overall experience was unforgettable. Thank you!

Leisure Family

10/10

Exceptional

18 Sep 2023

Muralidharan

Overall the stay was pleasant, with good hospitality and good ambience

10/10

Exceptional

14 Aug 2023

Paul

This hotel was exactly what we needed for a good price. Our room was excellent and pretty clean. The hotel itself is very well-kept and clean. The lobby and restaurant area is very nice. Staff is helpful. The breakfast buffet was delicious with a lot of tasty options for everyone. We liked it so much we ended up extended our stay. If we come back to Mataram this is definitely where we will stay!

Leisure Partner

8/10

Excellent

07 Aug 2023

Mei Ying

Acceptable Stay

Room has ants crawling on the table from time to time. Accidentally had water patch on the side table and after house keeping, the water patch was still on the side table, so I think that goes to show how much the housekeeping does in each room. Wall was quite thin as I could hear next door room's television during bedtime.

Business

10/10

Exceptional

07 Jul 2022

AZIAN

The staff were so polite and friendly and assisted us when we need.

Leisure Partner

8/10

Excellent

26 Oct 2020

Verified traveler

Good for a short stay

For a short stay it's ok, the rate is quite cheap. Food taste was somehow strange.
The aircon was not working, I called a 3pm, nobody was coming. Only after another call mechanic arrived a 9pm!!! to fix.
When my husband arrives, security asked him to put on the mask, even many people inside walking and sittind without mask, even staff. So if you require a mask, which is actually not working against anythind, which is evidenced, same rules for everybody should be applicable. Interior alrady bit shabby.

Business

4/10

Poor

02 Oct 2020

Verified traveler

Beds type choices are hoax

I travel alone for business trip and always choose the queen bed as I stayed alone. But the staff gave me twin beds with excuse
\"The rooms are full and we only have twin beds left, even though you've reserved for queen bed, it's doesn't mean you will get it, as we served who comes first\".

What the function of \"type of beds\" as choices if you CAN'T actually choose it?

Why???????????
I really am not happy with the service and the receptionist staff ain't friendly, they gave me basic answers, not even trying to understand my situation.

Business

10/10

Exceptional

04 Aug 2019

Colin

Great value and really friendly, charming and courteous staff

Leisure Partner

10/10

Exceptional

13 Jul 2019

Joanna

The staff were delightful, the restaurant was awesome and the room was a pleasant surprise, especially for the low price. Immaculately clean and had everything we needed for an overnighter. Pool deck is large and well presented, with gym, on 3rd floor. I could not fault my stay.

Business_and_leisure Family

8/10

Excellent

28 Apr 2019

AndrewC

Very nice Hotel to stay in. Friendly staff and nice rooms and design. Air conditioning on 5th floor rooms very underpowered and yet to be replaced. Ensure you book a room on 6th or 7th floors with the updated bigger air con units. We were eventually moved up to 7th floor after being too uncomfortable on the 5th floor.

Leisure Friends

10/10

Exceptional

13 Mar 2019

Noor

nice & safe

Leisure Friends

10/10

Exceptional

21 Jan 2019

Ewwa

It is a nice inn. Love to back again.

8/10

Excellent

12 Nov 2018

Ngurah

Explanation upon check in

There is no explanation about the hotel facility or the outlet when check in.
I missed the discount on breakfast using BNI card.
However the staffs are warm and helpful

Family

10/10

Exceptional

12 Sep 2018

Ahmad Azam

The hotel is the best.. receptionist to be very friendly and helps the food very tasty

Friends

8/10

Excellent

19 Jul 2018

adam

nice hotel with good location

clean and comfort. close to mataran mall and Epicentrum Mall.

8/10

Excellent

20 Jun 2018

Rebecca

Good for the price

Over all good just poor on cleanliness

Partner

10/10

Exceptional

29 May 2018

Krystal

Great

Was a perfect hotel for our short stay in Mataram lovely clean modern rooms and short walking distance to the mall

Family

10/10

Exceptional

30 Apr 2018

Verified traveler

Cozy and clean!

Amazing and clean

6/10

Pleasant

04 Apr 2018

Ken B

Inaccurate room description

Everything acceptable except the room description was not accurate. It says that the room booked has a shower/tub combination but actually shower only.

10/10

Exceptional

03 Apr 2018

Feroze

Comfort for the day before you leave for airport.

Extremely comfortable bedding, strong aircon, powerful showers, good satellite TV. Centrally located to all points of interest.

8/10

Excellent

02 Apr 2018

Herman

Nice Hotel, easy to travelling around of city.

It would be more wonderful if classical music piano tone is replaced with the original atmosphere of the area. Such beauty in Bali.

8/10

Excellent

31 Mar 2018

MOHD FAIZAL

Good

Fantastic hotel with reasonable price.

Family

10/10

Exceptional

20 Feb 2018

Ketut

Nice Hotel

Nice hotel, staff friendly, breakfast good.

10/10

Exceptional

03 Feb 2018

Aprianto Dwi

Good place

Nice and clean place..really recommended

10/10

Exceptional

23 Oct 2017

Nora

Satisfied, definitely will come again.

Family

10/10

Exceptional

02 Sep 2017

Robert

Comfortable and good staff

Really nice hotel bad location

Partner

10/10

Exceptional

30 Jul 2017

kusuma

good location

Comfortable

Family

10/10

Exceptional

19 Jul 2017

Ahmad Lokman

comfort place to stay and a lot of local food around the area.

Family

10/10

Exceptional

10 Jun 2017

Verified traveler

Great Location.

Location was convenient and staff were friendly & helpful.
It was conveniently located near Mataram mall (walking distance) and epicentrum mall (5min car ride).

10/10

Exceptional

15 May 2017

Cherine

New building, great amenities, value for money

Hotel feels very new and well managed. Room was very clean and had a great view. Ordered room service and food was excellent. Highly recommended!

8/10

Excellent

11 Apr 2017

Shawal

Value for money

Excellent location
Great breakfast

8/10

Excellent

20 Mar 2017

Verified traveler

Hotel in Mataram

Good for non water activity tourists. Convenient to look for food and do local product shopping. New KT renovated , clean and friendly staff !

8/10

Excellent

28 Feb 2017

Ai Ling

Convenient and friendly staff

Hotel staff were friendly and helpful. Location of the hotel is convenient as its in Central Lombok. Taxi and hotel cabs are readily available. Love the giant bed and spacious bathroom. The water heater and pressure is great. One thing that can be improved is to have a more powerful air conditioner and better sound insulation. The poor AC was not powerful enough to keep the room cool. We could hear people talking in the hallway anf traffic down the street. Other than these, it's an enjoyable stay.

Family

10/10

Exceptional

25 Jan 2017

Adrian

Great stay at Aston

Wonderful stay at Aston. Nice and new. Friendly staff. Good value food promo. Nice pool.

Partner

6/10

Pleasant

21 Jan 2017

Verified traveler

Jaspers holiday Jan17

Okay if you are on business but Mataram is not the place for the young at heart, Senggigi would of been better I think.
Bill from Australia

Family

10/10

Exceptional

05 Jan 2017

Trian

Good place with tremendous location

The location is great, very easy to access local culinary. Value-for-money place to stay.

Family

6/10

Pleasant

13 Dec 2016

Verified traveler

Overall stay was OK. Not great as the hotel was still under renovation. Drilling noises can be heard throughout the whole day.
Hotel rooms are not sound proof. Any slight sounds outside the room could be heard clearly inside. Definitely NOT recommended for light sleeper to stay here. During my stay it was unfortunate I was placed on the same floor as some inconsiderate guests. They were laughing and screaming along the corridor of the hotel way past midnight.
Breakfast- has a good variety of food. Loved the traditional \"healthy\" drinks provided by Aston Inn.
Staff- polite and helpful. Was initially given a room next to the pool. Due to the on-going renovation noise at the pool, I requested for a room change. Staff was kind enough to grant my request and even send a porter up to the room to help me move.

Partner

10/10

Exceptional

21 Oct 2016

Jenny

Very service minded

Very service minded staff and confortable rooms.

Partner

6/10

Pleasant

28 Sep 2016

Nieukey

Comfortable and clean

Its was comfortable and clean .Very good location in the middle of the town to move around . Overall experience was great .

10/10

Exceptional

08 Oct 2025

Nada

super hotel met super personeel

Leisure Partner

8/10

Excellent

10 Jun 2025

TOMOE

部屋に入るととてもカビ臭く、おそらく電気を消すと換気扇も一緒に停止してしまうからだと思います。

Business Self

6/10

Pleasant

06 Aug 2023

Jimmy

Het is een schoon hotel, de service is prima, maar vind de kamers wat gehorig. Ook bij het inchecken wou de medewerker mij meer dan het dubbele laten betalen voor de kamers, terwijl ik voor een veel lager bedrag had geboekt. Dit natuurlijk niet ok.

Leisure Family_with_children

4/10

Poor

03 Feb 2020

Akim-Isabelle-Tamara

HÔTEL ET STAF
TRÈS BIEN
L INCONVÉNIENT EST QUE L HÔTEL,ORGANISE AUSSI DES MARIAGES LE WEEK-END
LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATIN
S INSTALLENT À LA PISCINE
ILS NE RÉSPECTENT PAS LES CLIENTS
ET IL EST IMPOSSIBLE DE DORMIR.
ET LE STAF DE L HÔTEL,NE FAIT ABSOLUMENT RIEN POUR CADRÉR ÇA !
D AUTANT PLUS NOUS AVIONS LA SALLE DE CÉRÉMONIE,AU DESSUS DE LA CHAMBRE !
DANS LA JOURNÉE,NOUS AVONS VOULUS ALLER À LA PISCINE NOUS DÉTENDRE.
MALHEUREUSEMENT LA PISCINE EST INTÉRDITE AUX BIKINIS.
LES CLIENTES SE BAIGNENT EN MAJORITÉ EN BURKINIS.
DOMMAGE CAR C EST UN BÉLLE HÔTEL,EST LE PÉRSONÉL EST TRÉS BIEN FORMÉ !

Partner

2/10

Poor

03 Feb 2020

Akim-Isabelle-Tamara

TRÈS DÉÇUS

TRÈS BONNE ACCUEIL À L ARRIVÉE
BÉLLE HÔTEL
SÉJOUR EN COUPLE POUR LE WEEK-END
IMPOSSIBLE DE DORMIR,CAR LE WEEK-END L HÔTEL ORGANISE DES MARIAGES LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATINS
S INSTALLENT À LA PISCINE AVEC LEURS GAMINS
ET EMPÉCHEMENT LES CLIENTS DE DORMIR
ET LE STAF DE L HÔTEL N INTÉRVIENT PAS
BIKINI À LA PISCINE INTÉRDIT
EN MAJORITÉ À LA PISCINE QUE DES FEMMES EN BURKINIS
DE CE FAIT NOUS N AVONS PAS PUS PROFITER DE LA PISCINE !
DÉJEUNER GRANDIOSE,COMPARABLE ET PARFOIS SUPÉRIEUR À DES CHAÎNES D HÔTELS 5 ÉTOILES COMME LE HILTON,SHÉRATON ETC

Partner

10/10

Exceptional

08 Jan 2020

SAMIRA

Super séjour inoubliable

Séjour agreable.
Personnel très chaleureux, accueillant et très à l écoute.
Chambre confortable et propre.
Cuisine excellente
Bon rapport qualité prix

Friends_and_family Family

10/10

Exceptional

13 Aug 2019

Verified traveler

Very friendly and polite staff, clean room (the bathroom was always very clean) and a wonderful breakfast buffet!
Not many tourists there and not many things like restaurants next to the hotel but we didn’t mind because there are always blue bird taxis waiting in front of the door (cheaper than in Bali). A market is very close to the hotel!

Thank you for the good time :)

Leisure Family

8/10

Excellent

17 Jun 2019

Verified traveler

It was nice, more than expected

Business Self

10/10

Exceptional

31 Jan 2019

Verified traveler

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