Krystal Beach Hotel

8/10

Excellent

14 Mar 2026

Kieron

Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel.

Partner

8/10

Excellent

01 Mar 2026

Jyoteen

The room was as advertised, however would have been better with a Queen sized bed instead of a Double bed. The view was wonderful and the room was spacious.

The breakfast was not the best and the pastries were hard (i.e. Not soft and fresh). The menu for dinner was not well advertised nor could be easily found without having to go downstairs to the restaurant, which was inconvenient.

Self

10/10

Exceptional

01 Mar 2026

Presiding Elder Kimberly

Krystal Beach was an absolutely perfect location for my vacation. Beautiful, impeccable service, delicious food, awesome location. I cannot wait to return with more family and friends!

Business

10/10

Exceptional

20 Feb 2026

JEREMY

Booked a seaview room but initially given a loft. After complaining was upgraded to a lovely room. 2 friends were given complimentary dinner as no other rooms available

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Bronwyn

The check-in was seamless, the room was comfortable while the breakfast was average.

Great location and very friendly staff

Partner

6/10

Pleasant

17 Feb 2026

David

The room itself was lovely. small suite 2 Bedrooms
Lovely spot and staff OK
No chair in large double room
All 3 wardrobe doors sqeaked badly. Reported 4 times over 2 night stay not fixed.
Bedside light in both rooms not working. Fixed after 2 requests, then not bright enaough
Electric plug socket fouled by top of desk unit in double bed room
Toilet paper holder by washbasin instead of by toilet.
No \"do not disturb\" sign despite many requests.
Good Nespresso machine, but mug too tall to fit!
Large balcony, but no table and chairs. Just one old plastic upright chair.
Ceiling lights by TV with none over settee, so unable to read from there.

Partner

10/10

Exceptional

12 Feb 2026

Daniel

The hotel is in an excellent location.
The room is clean with a great view.
Amazing food
Friendly staff

Internet does not work. It almost does not exist. Even in the lobby I had to rely on my roaming service

Leisure Friends

6/10

Pleasant

08 Feb 2026

Tony

Ideal overnight hotel on the way back to CT airport. Good amenities and in the marina.

10/10

Exceptional

05 Feb 2026

Barry

Beautiful! Clean! Great food! Excellent place to stay! Very good staff

Business Self

6/10

Pleasant

02 Feb 2026

Christopher

Room and hotel first class
But don't accept rooms by the lifts as i was given
Checked in at 4pm and still waited 30 minutes until room was ready.
Air conditioning unit not working controls very difficult to work. 2 staff members couldn't make it work
TV very poor quality picture
Engineer called and je said he would reset it. Stll poor picture afterwards.
Moved rooms on 2nd night further away from lifts.
Moved out at 12am and returned at 3pm
Given room key and still room being cleaned
Not really a great experience of the Kristal hotel and 2nd time of staying there.
Not an apology really given so won't recommend others
Should have been a first class experience

Business_and_leisure Self

4/10

Poor

30 Jan 2026

Gerhard

I’ve stayed with you a few times now over the years. Overall, it’s very nice hotel - clean, great location. But, your cleaning staff in the mornings are incredibly loud in the hallways. No regard for guests that are on vacation and maybe trying to get a few minutes extra sleep. When asked to be a bit quieter, they just glance over and continue talking at a VERY high volume.

Very rude and disrespectful.

6/10

Pleasant

16 Dec 2025

Mohamed Mohsin

Wrong room given on check in

Partner

8/10

Excellent

05 Dec 2025

Stephen

Staff and amenities were very good

Leisure Self

10/10

Exceptional

29 Nov 2025

Elizabeth

The hotel location was safe and quiet. The hotel itself was modern witb a gym and pool, very clean and amenities. The staff were very curteous and friendly wirh prompt response. The breakfast is buffet with great and varied options. The spa..massage is something to definitely soak into

The hotel is family friendly, we stayed for a week and enjoyed it. We would go back in a heart beat!!

It offers an amazing experience at an affordable cost

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

K

YES

Partner

10/10

Exceptional

02 Nov 2025

KEN

Wonderful room, with huge shared balcony, great view, very comfortable bed. Easy parking.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Tanisha

Wonderful stay with clean room, friendly staff and good food!

10/10

Exceptional

20 Oct 2025

Anthony

The breakfast was not free. I was charged. Not sure why?

Leisure Partner

8/10

Excellent

28 Aug 2025

ALHASSAN YAKEENI

A great place . Stay was lovely .

10/10

Exceptional

20 Jul 2025

Partha

Family Eight Night Stay at the Krystal Beach Hotel

We are a family of four who had an 8 night stay at the Krystal Beach Hotel which we consider to be a five star rating (for a four star hotel). Excellent location with fantastic views over Gordon's Bay. Many great aspects to the hotel to support the five star rating including: the family room was very spacious for the four of us, comfortable bedding for excellent nights sleep, daily cleaning/maid service, friendly staff, healthy and filling daily breakfast, good range of meals and drink at competitive prices prices served in the restaurant, access to a gym and many other positive aspects

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Rosemary

Great stay

Great stay. They moved me into another room as the lock on my door was faulty. However breakfast prepared food and coffee was always cold. Very noisy people in the passages.

Self

10/10

Exceptional

20 Jun 2025

Melinda

Short, but very enjoyable.

Business

8/10

Excellent

03 Jun 2025

Maryanne

Lovely and luxurious. Porter staff excellent and friendly.
Breakfast (al le carte) was less than mediocre, with dried out bacon (not crispy!) cold mushroomsWAaitress was less than interested in feedback!

Leisure Partner

10/10

Exceptional

26 Mar 2025

lethukuthula

nice hotel

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

qaiss

Beautiful sites by the sea side

Leisure Partner

10/10

Exceptional

12 Feb 2025

Surinder

Great location

We had wonderful stay at the Krystal Beach Hotel great location and very friendly staff.

Partner

6/10

Pleasant

22 Jan 2025

Keith

Lack lustre approach by the staff. Hotel very quiet but made to wait for 2pm check in. Then had to ask again for room

Partner

10/10

Exceptional

24 Dec 2024

Juan

Amazing place

It was an amazing experience in front of the ocean. The hotel has everything you need. Pool gym restaurant

Business

10/10

Exceptional

08 Dec 2024

Eve

Our 2 week stay was very enjoyable. Amazing breakfast buffet! All round excellent experience.

Leisure Family

10/10

Exceptional

18 Nov 2024

Neil

Recommended

Great spot on the Gordon's Bay waterfront about 2km west of city center. Views of Gordon's Bay and False Bay. About 40 minutes from CPT.
Comfortable, clean, and friendly

Partner

8/10

Excellent

03 Nov 2024

Tracey

Stayed for one night on our way to The Garden Route. Hotel was nice, quite large and modern. The best part was its location. It was right on the marina and so we were able to walk to several restaurant options. Sunset drinks and dinner over the marina was memorable! Hotel itself is clean and very nice. Parking was underground and secure. Overall, a good choice for a quick stopover.

Leisure Partner

10/10

Exceptional

19 Aug 2024

Jonathan

Convenient

Pleasant nice place to stay

Business

10/10

Exceptional

05 Aug 2024

Chris

Well worth it - great value for money

I recently stayed at Krystal Beach Hotel and had an amazing experience. The check-in process was easy and quick, making for a stress-free arrival. The hotel offers great value for money, and the room was large, clean, modern, and very comfortable, with an excellent view. The bed and pillows were incredibly comfortable, ensuring a good night's sleep. The shower and bathroom were nice and well-maintained.

The hotel is located in a great area with many different restaurant options nearby. The buffet breakfast was superb, and the live piano music created a relaxing and smooth atmosphere. Overall, it was a fantastic stay, and I will definitely visit again!

Self

10/10

Exceptional

28 Jul 2024

Rosemary

Absolutely amazing stsy. Rooms are clean and neat and the beds are so comfy. Will recommend it to any traveller

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Keshni

The room did have a few things that needed to be cleaned properly when we arrived, but housekeeping sorted it very quickly. The room and the view was beautiful. I will definitely be staying there again.

Partner

10/10

Exceptional

10 May 2024

Iris

Great 1 night stay

Very nice rooms . Booked the suite and loved it.

Friends_and_family Friends

2/10

Poor

22 Apr 2024

Sean

Most Disappointing

A disappointing end to a wonderful trip to SA. Room was on forth floor, no elevator from 3rd to 4th floor. Had to haul our luggage up and down. (other hotels in SA had porter assistance). No hairdryer in the room, requested one from reception it didn't arrive. The television screen had two big white spots - internal lenses broken. Room was the smallest we had in SA. There was an issue with the sewers in the hotel and the underground carpark was flooded with a foul smelling water. Patrons transferred this on their footwear into the lifts which stank for the 3 days we were there. We had a nice meal one evening so invited 3 guests to join us on our final evening. Without doubt this was the worst, most disgusting dinner I have every had in a hotel anywhere in the world. I ordered a pork fillet, I got a lump of uncuttable gristle, on a sloppy gloopy mound with burnt vegetables. I was inclined not to make a fuss to avoid spoiling the evening but my guests noticed I wasn't eating. A weak apology from the manager worsened the situation. An offer of a replacement came too late, the 4 other diners had finished their main courses. Our servers remained courteous throughout, it was not their fault. I would probably not have written this review, except the Krystal doubled down with a weak, wringing hands apology the following morning - My meal was not charged on the bill seemed to be the cure all remedy. Not so Krystal this was a most disappointing event which spoiled our evening and stay.

Partner

10/10

Exceptional

01 Apr 2024

Samuel

The location, the property and the view surrounding areay

Leisure

8/10

Excellent

30 Mar 2024

alyson

We had a very nice holiday, staff friendly, polite and helpful. Unfortunately, on our last day the service was very poor (maybe because it was busy). Drinks by the pool took over an hour to arrive, drinks were warm and part of order was missing. Additionally a burger that we had ordered was very very undercooked. The staff did rectify our order but all this took time which was a big shame on our last day.

Leisure Partner

10/10

Exceptional

06 Mar 2024

Ernst

Excellent!!!

Leisure

10/10

Exceptional

24 Feb 2024

catherine

Holiday South Africa

Our stay at this hotel was amazing. It was so clean, spacious and the staff were very friendly.

Set in the perfect location and our room was overlooking the sea and harbor, with a spacious balcony.

This is where i will be staying next time i visit.

Friends_and_family Family

10/10

Exceptional

21 Feb 2024

Christopher

fab hotel with nice location. Rooms are comfy and the breakfast was spot on

Partner

8/10

Excellent

05 Feb 2024

Anthony

Everything was great apart from the evening meal, service was poor with cold food that was different to the menu

Leisure Family

8/10

Excellent

25 Jan 2024

Santria

Staff was always friendly and helpful, rooms & facilities were amazing.

Leisure Family

8/10

Excellent

08 Jan 2024

Ruth

A hidden gem and accidental find but so glad we came here to stay. Outstanding family room, which I felt was incredible value for what we paid. Very clean and comfortable, plentiful toiletries and amazing view.
The communal areas of the hotel could have been cleaner but overall was acceptable.
Breakfast was the only downfall for the duration of our stay. Very crowded, lack of tables, cutlery, food was sparse. Long waits for the coffee machine/chefs section.

Leisure Family

10/10

Exceptional

04 Jan 2024

Lukman

This looked like a luxury resort surrounded by water
Staff were helpful and very nice
Stayed for 6 days and enjoyed every bit of it

6/10

Pleasant

02 Jan 2024

Kevin

Before arriving, we requested a cot for our little one. When we got there we had to remind them and they just put a single matras in the room.

My husband ordered room service and waited and hour, when we phoned to follow up they never put the order in.

We had no towels after the room was being cleaned so once again we had to go to reception.

Overall our stay we did enjoy.

Friends_and_family Family

10/10

Exceptional

20 Nov 2023

Aisha

I loved the proximity to Gordon's Bay and will definitely be back.

Business Partner

10/10

Exceptional

16 Nov 2023

Steven Richard

We were staying off season so might be different when busy but hotel and rooms were very clean and breakfast buffet had many different options. Pool facilities were great and never crowded. Staff very courteous and helpful. Would definitely recommend.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Brian

On the Marina and sea views of the beach and ocean

Leisure Partner

8/10

Excellent

23 Jul 2023

Tanya

Lots of great activities and resort amenities -- a challenging putt putt course, water slides, games room, and near a lovely coastal walking route.

Leisure Family

10/10

Exceptional

26 Jun 2023

Verified traveler

Absolutely amazing hotel to stay at. Friendly staff, great rooms and good food.

Partner

10/10

Exceptional

25 Jun 2023

Larissa

Short overnight stay

Krystal Beach is a true gem with unique and very beautiful surroundings- Gordon's Bay Mountains, Harbor Island Marina, amazing Ocean and Mountains views.
Very comfortable stay, nice services as always.

Self

8/10

Excellent

24 Mar 2023

Denise

The property was absolutely beautiful. The view was breathtaking of the ocean from our room or outside walking deck. However, my issue is with the hotel service area. I paid for a two beds in my room and they gave me only one bed. The room was small and the bathroom area we didn’t like at all. This was very disappointing. They stated they didn’t have a 2 bed when I was upstairs on the floor talking with a supervisor. She stated that the 2 beds are reserved for families with children. Other than this the hotel museum was outstanding, food, bar, employees were outstanding 💯.

Leisure Partner

10/10

Exceptional

13 Mar 2023

Benedict

A great hotel

It was a great hotel for family weekend getaway 👌

Friends_and_family Family

10/10

Exceptional

08 Mar 2023

Walter

Our week long stay here was absolutely wonderful! The spacious beautiful room overlooked the Ocean with a balcony as well, staff was the nicest ever, and the restaurant 5 Star! This is a huge beautiful well-run hotel with every amenity imaginable set hey gorgeous Bay with incredible scenery!

Leisure Partner

8/10

Excellent

21 Feb 2023

peter

Not a great start but came good.

We had booked a room with a sea view. When we got to the allocated room, it overlooked the rooftop of the spa.
Back to reception where they changed the room without much drama.
The second one was much better with good views over the ocean and marina.
Good size bedroom and a large bathroom and lounge area with a small balcony.
There's a nice pool area and sun loungers next to it.
Outside there are a number of restaurants and bars within a few seconds walk on the boardwalk overlooking the marina.
Breakfast was good too.
Overall we'd stay again and would recommend.

Partner

6/10

Pleasant

20 Feb 2023

Morne

Wind noise

With the high wind speed the room was very noisy and it was difficult to concentrate or sleep.

Business

8/10

Excellent

05 Feb 2023

SeoYeon

Clean overall. Nice breakfast buffet and friendly staffs. Very spacious room and comfortable beds.

Leisure Family_with_children

8/10

Excellent

25 Jan 2023

Carole

Very good rooms (didnt get the view we expected), friendly helpful staff, great location.

Leisure Partner

10/10

Exceptional

20 Jan 2023

Rosemary

Great hotel

Pleasant stay pity breakfast was always cold

Partner

10/10

Exceptional

10 Jan 2023

paul

Nice Hitrl

Pleasant hotel near the beach. Good size clean rooms. Gym and pool available. Nice breakfast. Walking distance to beach and nearby restaurants.

Friends_and_family Family

8/10

Excellent

08 Jan 2023

Dennis

Nice hotel. Hotel food wasn’t good. Cleaning staff were absent and it showed. Rooms are great - very spacious.

Leisure Family

8/10

Excellent

02 Jan 2023

David

Late checkin

We arrived at 3 pm which is after the 2 pm checkin start time. Our room was not ready until 4:30. That was disappointing and frustrating as we wanted to unload and go. We had to check our bags at the front desk. Other than that, the stay was fine.

Friends_and_family Family

10/10

Exceptional

11 Dec 2022

ALEX

SIREN ENVIRONMENT

10/10

Exceptional

16 Nov 2022

Henry

Great hotel

Business

8/10

Excellent

14 Nov 2022

Roelien

Stay was good. Just description of room very misleading. Aspecially paid more for a better view ( as described) but only got a parcial sea view. With an extra bit of view if you would go out at the back door . But there was no key fir that door.

Friends_and_family Family

10/10

Exceptional

19 Oct 2022

Jaimee

Beautiful hotel with amazing employees! Such a great property with perfect views and stellar customer service. Stayed two different times during our trip and both were exceptional!

Leisure Friends

10/10

Exceptional

26 Sep 2022

Khethiwe

Great stay

We had a beautiful stay at the hotel, we had the sea view which was perfect…. We definitely coming back

Friends_and_family Family

10/10

Exceptional

21 Jun 2022

Sally

Excellent

The hotel staff are all extremely friendly and helpful.
The hotel facilities are great, clean, bright and very comfortable

Friends_and_family Family

10/10

Exceptional

20 Apr 2022

Paul

Amazing get away

Absolutely amazing cannot fault the hotel will be back.

Friends_and_family Family

10/10

Exceptional

19 Apr 2022

Stephen

This is a really great hotel. We had a Family Duplex room for us and our two small children - the rooms are spacious and comfortable. We had a lovely view over Gordons Bay. The hotel staff, and especially the restaurant staff provided really first class service. One tip - don't take the buffet breakfast option. The a la carte breakfast is amazing and excellent value for money. Do that instead.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2022

Agatha

Amazing facility and experience!!! The view from all angles was breathtaking

Friends_and_family Friends

10/10

Exceptional

18 Mar 2022

Stefan

Absolute stunner

What an amazing hotel to stay at. The rooms were neat,clean and very comfortable. Will definitely be booking in her if our other accommodation does not materialise this afternoon.

Friends_and_family Family

10/10

Exceptional

28 Jan 2022

Ramon

wonderful stay

what I wonderful stay. I would recommend it to anyone and everyone. we planning on visiting the hotel again.

10/10

Exceptional

23 Jan 2022

A

BEST STAY IN GORDONS BAY

Best stay in Gordons Bay!!! Warm & inviting staff, pristine facilities, beautiful view.

Friends_and_family Family

8/10

Excellent

21 Jan 2022

Robert

This hotel is a nice place to stay for a couple of nights, but sadly the food isn't too good.
The staff are friendly but when I booked the room, I booked a sea view room but was given a room overlooking the canals. Overall I would not recommend this hotel

Leisure Partner

8/10

Excellent

03 Jan 2022

Mehran

Good hotel with spacious room.

Self

6/10

Pleasant

11 Oct 2021

Andrew

Krystal Beach Stay - Not Pleasant

The unit we stayed in was all good. Problem was where the food we paid for Breakfast during out whole 8 day stay - we only used 3 days of it. It was not very good, eggs are so full of oil and tables always out of cutlery that was not a good experience for 4 star hotel. Housing keeping was a problem every day, every evening we got home we had to request towels, so they take the old towels but don't put any back.

I personally wont recommend this Hotel I travel a lot for work and this one is one of the worst. I stayed in. There is Guesthouses in Strand with same 4 star rating that look after there clients better.

Friends_and_family Family

10/10

Exceptional

07 Oct 2021

Ronel

Happy client

Amazing hotel, best location. Friendly staff, will definitely go back with my family.

Friends_and_family Family

8/10

Excellent

05 Oct 2021

Riaan

Good

Partner

10/10

Exceptional

04 Oct 2021

AM

Stunning Hotel

It is a fantastic hotel. Probably the best that I have stayed at.

Business

4/10

Poor

16 Feb 2021

Marcello

Underdone

Water takes about 10 minutes to warm up. Food was raw and I had to place two extra orders and still pay for it after requesting a discount.

Partner

10/10

Exceptional

11 Jan 2021

Chantil

Amazing once Again! 10/10

Once again an unforgettable experience! The staff are amazing the service is amazing! I will always recommend Krystal Beach Hotel as this property is really value for money, they go over and beyond the call of duty and all ways available to assist no matter how big or small the query is! This is the most amazing HOTEL in the entire Helderberg Basin! Thank you once again for making our stay unforgettable!

Partner

10/10

Exceptional

16 Nov 2020

Verified traveler

Family Stay

We had a lovely stay, Friendly service, lovely breakfast however I would suggest that the family suite should be on the Marina side. As was slightly noisy due to the parking lot being directly beneath the roo,.

Friends_and_family Family

10/10

Exceptional

05 Sep 2020

Larissa

Short transit stay

Krystal beach is one of my favorite hotels in Cape Town, it has a special nice marina vibe. Beautiful sea views and sound of waves from the ocean facing rooms, attention to every detail and amazingly delicious food at the restaurant downstairs. Highly recommended at least few nights stay for everyone visiting Cape Town!

Self

10/10

Exceptional

25 Aug 2020

Jayred Andre

Krystal Beach

Great and prompt service and the room was incredibly comfortable and clean.

Friends_and_family Friends

8/10

Excellent

10 Mar 2020

Verified traveler

Morern, Clean spacious rooms, with lovely staff
Beautiful views

Leisure Partner

10/10

Exceptional

03 Mar 2020

Maggie

reception and room

person at reception was extremely helpful and accommodating. Room was amazing thank you

Friends_and_family Family

10/10

Exceptional

28 Feb 2020

Tessa

The Hotel rooms are very clean and comfortable.
But the restaurant needs attention. There was no service around the pool area.

Partner

6/10

Pleasant

23 Feb 2020

Verified traveler

The location is fantastic with wonderful views of the mountains and the marina.

Leisure Family

10/10

Exceptional

22 Feb 2020

Verified traveler

Less people no tragic jam and good Scenery
Strand golf course 15min

Business Friends

10/10

Exceptional

04 Feb 2020

Verified traveler

Nice large modern rooms beautiful views and a quaint beach adjacent.

Leisure Self

10/10

Exceptional

11 Jan 2020

Verified traveler

Other than checkout staff the stay was outstanding Thanks to lovely kind staff. It was lovely

Friends_and_family Family

10/10

Exceptional

09 Jan 2020

Ncumisa Pamella

Sevice excellency

Excellent, food, cleaning service, frontline staff, they also parked my car. The room was perfect. In so much i wanna bring my mother next time who is on the wheelchair.

Friends_and_family Family

8/10

Excellent

09 Jan 2020

Joseph

Great holiday break we will return again because we had an amazing time the breakfast was absolutely delicious and the curry too. Thanks to the very special staff.

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Verified traveler

Well positioned, great rooms, excellent WiFi and in a private quite part of town. Beach view and access.

Leisure Family

6/10

Pleasant

28 Dec 2019

Verified traveler

The information provided on expedia.co.uk is misleading and incorrect. The hotel is NOT in Cape Town but in Gordon's Bay which is 33 miles from Cape Town. According to Expedia, the information was provided by the hotel's marketing team.

Friends_and_family Family

10/10

Exceptional

21 Dec 2019

Verified traveler

Holiday fun

Me and my kids enjoyed it a lot. Kids loved the free wifi and the beautiful swimming pool. I loved the spa ofcourse. The food was excellent!

Friends_and_family Family

8/10

Excellent

02 Dec 2019

Jennifer

Amazing staff, amazing location but for a 4 star hotel a few things were lacking. There was no hand soap in our room. When we asked the room attendant she told us the hotel was out of stock. After enquiring at the front desk they did eventually manage to find us a bar.
The in room coffee service had a variety of pods to use. However, they were all unlabeled and we got tea instead of coffee!
Went to enjoy sundowners at the hotel’s cocktail bar. The bartender only person working and clearly overwhelmed. We ended up cancelling our order and going elsewhere.
It’s the little things......

Friends_and_family Friends